Terraço/pátio

Avaliações de Cambria Hotel Washington, D.C. Convention Center

3 out of 5

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 447 de 1004 avaliações" "
Nota 8 - Boa. 244 de 1004 avaliações" "
Nota 6 - Ok. 166 de 1004 avaliações" "
Nota 4 - Insatisfatória. 74 de 1004 avaliações" "
Nota 2 - Terrível. 73 de 1004 avaliações" "

8,2/10

Limpeza

8,2/10

Serviço e funcionários

7,6/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

MARIANA C

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Definitely a yes!
Great days with a very nice staff, clean and comfortable room with a nice view, all the convenience we needed (emergency washing machine), great neighbourhood with god restaurants, supermarket and metro station. Definitely a yes!
Hospedou-se por 4 diárias em out. de 2023
Resposta de GM em 2 de nov. de 2023
Dear MARIANA,It is lovely to hear you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.Best,Aaron CapleGeneral Manager

10/10 - Excelente

Joelzito

Hospedou-se por 2 diárias em set. de 2023
Resposta de Oshan em 22 de set. de 2023
Hi Joel, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience. We hope to welcome you back soon.

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Banheiro péssimo…o chuveiro ligado acaba por molhar todo o banheiro. Reclamei na recepção e nada foi feito. Tirando tal questão, a hospedagem foi ok.
Hospedou-se por 4 diárias em abr. de 2022
Resposta de GM em 2 de mai. de 2022
Dear Anonymous, I'm very sorry that we disappointed you with both our accommodations and service. Comfortable accommodations and warm hospitality are our business, so I regret that we let you down. Your time in sharing candid feedback is appreciated and reviewed by us to continually foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that we care about you and your stay. Sincerely, Aaron Caple General Manager

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 4 diárias em dez. de 2019

8/10 - Boa

Nicole

Viagem com a família
Pontos positivos: Limpeza
I booked this hotel literally minutes after I arrived in DC and to my surprise when I got there my room was ready. I love the modern look of this hotel the room was cute my only complaint is the shower water pressure wasn’t strong enough and my sink was slow to go down. The staff was courteous.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Oshan em 15 de mai. de 2024
Dear Nicole, We are here to serve! Thank you for taking the time to share a detailed review as well as areas for improvement. Your compliments regarding your interactions with our caring staff are much appreciated and will be shared with the team. Hosting you was our pleasure and we look forward to doing so again upon your return to the area.

10/10 - Excelente

Carol

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I will absolutely choose this hotel for my next DC trip: it's reasonably priced for what you get, the staff is fantastic, the room is updated, and the fitness room is clean and spacious. O.J. Carter is a notably professional and personable staff member who clearly loves his job. I'll be back.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de GM em 14 de mai. de 2024
Dear Carol, We take great pride in being your new favorite hotel in Washington! Thank you so much for your patronage and your compliments on our beautiful rooms, excellent service, and top-notch amenities. We always strive for improvement with the expectation that your next stay will be even better. Please come see us again soon. Best, Aaron Caple, GM

10/10 - Excelente

Shayona

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Rooms are very nice and very spacious
Hospedou-se por 1 diária em mai. de 2024
Resposta de GM em 13 de mai. de 2024
Dear Shayona, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Aaron Caple, GM

6/10 - Ok

Gumercindo

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Oshan em 4 de mai. de 2024
Hi Gumercindo, thank you for your review.

10/10 - Excelente

Tyler

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stayed in room 916, room was awesome, 2 beds and a sofa. 2 TVs and a decent view. Hotel has a valet like most hotels in DC. Sign says 45 dollars but it’s taxed so it’s 53 dollars. Kinda false advertising but it is what it is.
Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 3 de mai. de 2024
Dear Tyler, While it was not perfect, I am happy to see that your stay was pleasant and worthy of five stars. Thank you so much for your valuable feedback and for choosing our Cambria. We hope to welcome you back for an even better experience in the future. Best, Aaron Caple, GM

10/10 - Excelente

Emily

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Oshan em 4 de mai. de 2024
Hi Emily, thank you so much for your five star review.

2/10 - Terrível

Rasheedat

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Not happy at all with the service. Was there for 16hours and left the next day. They charged me on Thursday and again Sunday. Paid over $900 for staying 16hours had to call to get the charges put back into my account. No one communicates. How do you charge me an additionally $700 on Sunday, when I checked in on Thursday afternoon and left Friday morning at 10am. Makes no sense. I travel 5-6 times a year and never had any issues. First and last time for me.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de GM em 1 de mai. de 2024
Dear Rasheedat, Thank you for your time in reviewing our hotel. I'm sorry for any confusion regarding your bill. We are always at your service for any additional explanations or corrections needed regarding your charges. Your feedback helps us improve our communications, so we hope to host you again. Sincerely, Aaron Caple, GM

6/10 - Ok

Igor

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
We are family of 5-3 kids and 2 adults. Key point of stay in the hotel was an option for breakfast. In deacription it says that breakfast provided for extra charge, it is buffet style. 1st day it wasnt buffet and we had to wait for an hour when meals wills will be ready. Food wasnt good-cold and tasteless. When we aked for manager, person never come after 15 minutes we waited. Next 2 times it was buffet, but you need to ask for clean plate and plastic utencils!!!! Plastic utencils for $18 breakfast!!! This is absolutelly no for me and my family. One day it was also plastic plates and paper cups. Customer service horrible at the hotel. Amenities, rooms and surroundings are okay but management seems like doesn’t care mich about customers and good experience. Never again. Don’t recommend.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de GM em 28 de abr. de 2024
Dear Igor, We're happy to hear from you. While I'm happy to know you enjoyed our rooms and convenient location, I'm sorry we fell short of meeting your expectations at breakfast. It is feedback like yours which allows us to improve our guest experience. Thank you for staying with us. Sincerely, Aaron Caple, GM

10/10 - Excelente

Bonnie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great "home base" area for a DC college tour visit, with wonderful staff and comfortable lounge area.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de GM em 28 de abr. de 2024
Dear Bonnie, We appreciate your review and recommendation. I'm delighted to know you found your stay top-notch. Thank you for staying with us, and we look forward to your return. Best, Aaron Caple, GM

10/10 - Excelente

Jani

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very good hotel
Hospedou-se por 2 diárias em abr. de 2024
Resposta de GM em 27 de abr. de 2024
Dear Jani, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Aaron Caple, GM

10/10 - Excelente

Ryan, Washington

Hospedou-se por 2 diárias em abr. de 2024

8/10 - Boa

Norda Munoz

Pontos positivos: Limpeza e serviço e funcionários
Pros: In a good part of town; transportation easily available; loved the makeup removal towels; large room; bar available; friendly staff. Cons: limited snacks in "store"room a bit dusty/musty leading to allergy flare ups; no coffee cups available (but great keurig machine); elevator a bit scary with loud mechanical noise
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Oshan em 25 de abr. de 2024
Hi Norda! We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We appreciate being a part of your trip!

6/10 - Ok

Jillian, Indian Orchard

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
I have mixed feelings about this property. The pros, the beds were comfortable, the shower was hot and had good water pressure. The front desk staff were fantastic. They allowed for a late checkout with no extra charge which was extremely helpful. The building felt secure and it is in a nice location. The cons, our room did not have an exhaust fan in the bathroom. All the dresser drawers and the closet doors were were miss aligned and did not close properly. The breakfast Buffett is overpriced and low quality. You had to ask for paper plates, plastic utensils, they expected you to bring same used plate back up to the Buffett which is a health code violation. The breakfast staff were meh. I felt like I was inconveniencing them. Go to the unconventional diner 2 blocks down. Same price but I incredible food. They charge 3$ for a coffee in the lobby. Should be free for hotel guests. The hotel does not have a rooftop deck with fire pit and no pool yet the photos online show both. I would not return to this location. Lots of other options in DC.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de GM em 21 de abr. de 2024
Dear Jillian, We strive to provide top-notch service and a great overall experience at Cambria. I apologize that we let you down and you didn't feel like you got your money's worth on this trip. We genuinely hope to welcome you back for a better stay in the future. Sincerely, Aaron Caple, GM

8/10 - Boa

Olga

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Super convenient location, paid self-parking next door through a parking app or you can do valet. Nice rooms. The only issue we had was the water in the shower getting cold while mid shower and taking a while for it to warm up again. When I brought this up with the front desk, they said this is the first time they’ve heard of it that day. If you read other reviews, other customers have complained of the same. But they could be right that I was the first to mention it THAT day
Hospedou-se por 2 diárias em abr. de 2024
Resposta de GM em 21 de abr. de 2024
Dear Olga, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return. Best, Aaron Caple, GM

10/10 - Excelente

Tanya, Rydalmere

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Big room Clean and quiet hotel, walkable to all attractions or an under $10ride.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de GM em 19 de abr. de 2024
Dear Tanya, Thank you! It is rewarding to hear that our spacious, comfy accommodations and walkable location were perfect for your stay. Hosting you was our pleasure and we hope you come back again someday. Best, Tyler Smith, GM

10/10 - Excelente

Angel

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great price and location!!!!
Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 16 de abr. de 2024
Dear Angel, I am glad our Cambria provided you with a five-star experience while visiting Washington, D.C. Thank you for your business and for sharing your review. We hope to see you again soon. Best, Aaron Caple, GM

8/10 - Boa

Yesenia

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Oshan em 25 de abr. de 2024
Hi Yesenia! Thank you so much for your review.

10/10 - Excelente

Andriy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Walkable to all of the monuments and museums. Rooms were spacious and clean. Self parking was right underneath the hotel.
Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 15 de abr. de 2024
Dear Andriy, Thank you for your compliments and for choosing our Cambria Hotel for your stay in Washington. It is rewarding to hear that our beautiful location and comfortable accommodations made for an excellent trip. We appreciate your feedback and hope to welcome you again soon. Best, Aaron Caple, GM

6/10 - Ok

Nirmala

Hospedou-se por 2 diárias em abr. de 2024
Resposta de GM em 13 de abr. de 2024
Dear Nirmala, Thank you for your kind review. We apologize for not meeting every expectation and hope to welcome you again. Sincerely, Aaron Caple, GM

8/10 - Boa

Judith

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Valet parking is excellent. Showers are wonderful. Bed is not the most comfortable. Check-in was easy but check-in staff isn’t the friendliest. Location is convenient and feels safe.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de GM em 8 de abr. de 2024
Dear Judith, Thank you for your generous rating and for being our valued guest. I am thrilled to see that you had a great stay overall, and I appreciate your feedback on how we can be better next time. Thank you for your business and please come again. Best, Aaron Caple, GM

10/10 - Excelente

Jazlyn

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Not gonna lie i was impressed, the rooms were spotless and had a unique vibe to them. They have a full bar restaurant inside and was not a far drive from where we needed to be! The valet price was ridiculous so PLEASE opt for other parking , there are alot of street parking options nearby with just a short walk. We did street parking Sunday and it was free so save those coins! All in all, next time were in town we’ll definitely be staying here!
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 6 de abr. de 2024
Dear Jazlyn, We appreciate your honesty and your five-star review! Thank you for sharing your thoughts and informing the staff that our rooms were clean and beautiful. Hosting you was our pleasure and we hope to do so again sooner rather than later! Best, Aaron Caple, GM

6/10 - Ok

Anton

Viagem de negócios
Pontos positivos: Limpeza
Room design is good. Check out was weird- no receipt by print or email. Hope they won’t charge something extra.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de GM em 5 de abr. de 2024
Dear Anton, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Aaron Caple, GM

10/10 - Excelente

Guadalupe

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Oshan em 6 de abr. de 2024
Hi Guadalupe! We are pleased to hear that you enjoyed your stay with us. We enjoyed hosting you and hope to serve you again in the near future.

10/10 - Excelente

TANYA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Five stars!!! Very happy with our stay. The staff was excellent and went out of their way to accommodate us with a wheelchair. Would definitely return and recommend.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de GM em 3 de abr. de 2024
Dear TANYA, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Sincerely, Aaron Caple, GM

6/10 - Ok

Jacquelina

Viagem com família e crianças pequenas
Pontos positivos: Limpeza
Property was in a very nice location, walkable from the metro station so we were able to go to lots of place! Lots of space and nice hotel. Staff seemed a little reluctant to help and was rude every time we requested something. Other than that, we enjoyed our stay.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de GM em 2 de abr. de 2024
Dear Jacquelina, Thank you for taking the time to share your feedback and for being our valued Guest. Normally our staff does a terrific job of responding to our guest's needs; in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Aaron Caple, GM

10/10 - Excelente

mercedes

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Love the rooftop.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de GM em 2 de abr. de 2024
Dear mercedes, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Aaron Caple, GM

6/10 - Ok

Shonte

Viagem em grupo
Pontos positivos: Comodidades
Pontos negativos: Condições e instalações da propriedade
Great location! Close to lots of restaurants, coffee shops, and bars. Only minutes away from Capitol Hill and other attractions. The hotel itself is ok. Could use a good cleaning, staff were a little unorganized, and we had to take luke warm showers the 3 nights we were there despite several attempts by their engineers to repair it. They did however take off a generous amount from our bill for the inconvenience. I would stay there again.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de GM em 29 de mar. de 2024
Dear Shonte, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. We look forward to your return trip to provide you with a better experience. Sincerely, Aaron Caple, GM

6/10 - Ok

Savannah

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Great location and fine for a cheap stay, but definitely was a bit worn out on the interior.
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 29 de mar. de 2024
Dear Savannah, Thank you for staying with us and sharing your review via Expedia.com. I am sorry that your stay was only average, as our goal is to exceed our guests’ expectations. We hope to have another chance to provide the stellar experience we strive for on a return visit. Sincerely, Aaron Caple, GM

6/10 - Ok

PAUL, Hurt

Hospedou-se por 2 diárias em mar. de 2024
Resposta de GM em 27 de mar. de 2024
Dear PAUL, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Aaron Caple, GM

10/10 - Excelente

Rueben

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked how close it was to everything, bus, metro, walking distance to numerous things. I liked the staff were accommodating and friendly. The rooms were comfortable and very nice inside. Only bad review I have is the shower, low water pressure and took long to get hot water, either showering in really cold or really hot. Other than that, great place and I would stay again, highly recommend!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de GM em 26 de mar. de 2024
Dear Rueben, We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in Washington, and our guests help us achieve that goal by sharing their thoughts about our Cambria. Please find a reason to visit again soon. Best, Aaron Caple, GM

10/10 - Excelente

Kimberly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly staff, convenient parking (cheaper with ParkHero) and the Washington Convention Center is only a block away. Definitely try Union Kitchen (one black away) for breakfast/lunch or amazing coffee. Those folks are some of the friendliest in DC!
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 26 de mar. de 2024
Dear Kimberly, What a fantastic review! It is rewarding to see that we provided you with a five-star experience and we are proud to have done so. Thank you for being our guest and we will see you the next time you visit Washington. Best, Aaron Caple, GM

8/10 - Boa

Allison

Was great that the parking garage was literally next to the hotel. Pricey but at least it was there and didn’t have to walk far because I left very early in the morning and was nervous to be out by myself
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 24 de mar. de 2024
Dear Allison, It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Aaron Caple GM

10/10 - Excelente

Deitra

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Would stay again
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 22 de mar. de 2024
Dear Deitra, The fact that you want to return means we did our jobs and did them well. Thank you for choosing our Cambria and for taking time out of your day to let us know that you enjoyed your time with us. Please come back anytime. Best, Aaron Caple, GM

2/10 - Terrível

MIKKO ALJEN

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 18 de mar. de 2024
Dear MIKKO ALJEN, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Aaron Caple, GM

10/10 - Excelente

Nathan

Viagem de negócios, Viagem em grupo, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to the convention center while still being far enough away not to have the chaos.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de GM em 15 de mar. de 2024
Dear Nathan, It warms my heart to hear that you had an excellent stay. Thank you for your compliments on our location and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to Washington. Best, Aaron Caple, GM

8/10 - Boa

Michelle

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly staff and clean rooms.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de GM em 13 de mar. de 2024
Dear Michelle, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Aaron Caple, GM

8/10 - Boa

Sean

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent hotel with great location!! Only thing cold shower
Hospedou-se por 2 diárias em mar. de 2024
Resposta de GM em 8 de mar. de 2024
Dear Sean, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, areas for improvement, and for choosing our hotel. Please visit us again soon. Best, Aaron CapleGM

8/10 - Boa

Amanda

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em fev. de 2024
Resposta de GM em 7 de mar. de 2024
Dear Amanda, Thank you for your time in sharing your kind review, and please visit us again. Best, Aaron Caple, GM

2/10 - Terrível

DANIELA

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I booked the room with two queens and a sofa bed. For starters i was mislead by the pictures it showed a renovated/ modern bathroom shower. Hardly the case it was a tub bathroom and it felt very dirty like you can tell they only change the towels and restock the bathrooms. Whats worse is the A/C vents let out a foul smell everytime the air would circulate. We just went ahead and turned it off. And to top it all off I saw a baby mouse running across the bar area. Would not recommend this hotel.
Resposta de GM em 3 de mar. de 2024
Dear DANIELA, We try to be as transparent as possible regarding our accommodations, so I'm very sorry that you did not find our photos to be a good representation. We take any issues of pests extremely seriously. We contract with a vendor for preventative pest control monthly, as well as have random inspections provided by the Health Department on a semi-annual basis to ensure pest control, as well as overall cleanliness standards, are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Aaron Caple GM

8/10 - Boa

Joseph

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Oshan em 7 de mar. de 2024
Hi Joseph! Thank you for your review.

2/10 - Terrível

Maria, Baldwin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
I like how close it is to downtown Washington. I didnt like how the hotel didnt honored my rate for the second night I stayed.
Hospedou-se por 1 diária em fev. de 2024
Resposta de GM em 23 de fev. de 2024
Dear Maria, I'm very sorry for your frustrating experience. Rates frequently change due to demand, and our inventory is constantly changing. When guests extend their stay, it is never guaranteed that we can match the initial rate they stayed at. I'm sorry for any misunderstanding and hope we have the chance to host you again someday. Sincerely, Aaron Caple, GM

8/10 - Boa

Jason

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It was a good stay. Friendly staff
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Oshan em 16 de fev. de 2024
Hi Jason! Thank you for sharing this review of your wonderful stay at our hotel. Our staff takes great pride in providing service and accommodations that keep guests coming back so we hope you will visit again soon.

6/10 - Ok

Lea

Viagem a dois
Pontos negativos: Condições e instalações da propriedade
Handicapped accessible but the shower rail is broken. I went to grab the bar and almost fell
Hospedou-se por 1 diária em fev. de 2024
Resposta de GM em 15 de fev. de 2024
Dear Lea, Thank you for writing. Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the maintenance issue you experienced during your stay. I appreciate you bringing this issue to our attention, and I apologize for the frustration it caused. It is feedback like yours that allows us to impact future stays. Thank you for choosing us. Sincerely, Aaron Caple, GM

6/10 - Ok

Ricardo

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Book Elsewhere
I was excited about my stay as I recently had stayed at another Cambria in Portland, ME. The only pro I can give of this hotel is the location. Other than that, this property needs some significant attention to detail. From a distance, it looks great, but close up, it has broken tiles, damaged furniture, lobby bathrooms without locks, etc. Management needs to stop skimping on the aesthetics. The price per night is not cheap, so this hotel shouldn't feel like a step up from a motel.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de GM em 12 de fev. de 2024
Dear Ricardo, I'm sorry our accommodations were not to your liking; please forgive us. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed and taken into consideration as we continually update and improve. Thank you for taking the time to share your review with us. Sincerely, Aaron Caple, GM

4/10 - Insatisfatória

Alisha

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
My colleague and I are here on a work trip. This is our second stay at this hotel because the FIRST stay was a wonderful experience. We work at a methadone company and wake up at 2:30am to make it to work by 4:30am. The ONE night we had to sleep a little later due to our plane not leaving u til 10am, we were kept awake ALL night by the base from the music coming from the next room shaking our walls. I went to the front desk and security came up twice on 2nd shift and I reported it twice on third shift. Their response was to MOVE US rather than the people blasting the music. I have videos of our walls literally shaking. Their solution, to offer to move US. Unbelievable.
Hospedou-se por 4 diárias em dez. de 2023
Resposta de GM em 10 de fev. de 2024
Dear Alisha, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Aaron Caple, GM

10/10 - Excelente

Paula

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Resposta de GM em 9 de fev. de 2024
Dear Paula,We appreciate your high recommendation and welcome you to settle in again anytime.Best,Aaron CapleGeneral Manager