Dear NEIDE,I see you rated your stay only 4 out of 10.I am sorry we did not fulfill all your expectations this time!Kind Regards,

Dear Ivonete Maria,Thank You very much for your stay and your positive feedback.Kind Regards

Dear Josevil A,Thank you for staying with us.We would be pleased to see you again.With best regards,Rebecca TraunkarGuest Relations Manager

Dear "Simone", thank you for your kind rating. We hope to have you back soon. Until then, stay safe & all the best! With kind regards from Vienna, Philipp Gotschy | Guest Relations Manager

Dear Mr Henrique, Thank you so much for your time to review our hotel and your your great comments. Especially highlighting our excellent service as well as convenient location is very much appreciated. I truly hope that we will have the chance again to be able to welcoming you back again one day. Yours sincerely, Elisabeth Lechner Assistant Manager

Dear Augusto, Thank you very much for your feedback. I am very sorry that you were not happy with the room you received upon check in, however it is nice to read that my colleagues were able to offer you another room. We do appreciate your honest feedback and it will be forwarded to the relevant management team. Wishing you all the best, Claudia Heger Assistant Front Office Manager

Dear Guest, Thank you very much for your feedback. It is very nice to read that you have thoroughly enjoyed the comfort of our rooms. Highlighting our friendly team is very much appreciated and I will definitely forward your feedback. Our piano player at the Intermezzo bar brings a special touch and I am happy that you did like this music. We are looking forward to welcoming you soon again, Claudia Heger Assistant Front Office Manager

Dear Traveler, Thank you very much for your feedback. Highlighting our friendly staff is very much appreciated and I will be more than happy to forward your comment. We truly hope that you will be able to visit us soon again, Claudia Heger Assistang Front Office Manager

Dear Traveler, thank you very much for taking the time to review your stay with us. Indeed the location is one of the advantages of the hotel. I am very happy to read that you enjoyed your time with us and I really hope that we will have the opportunity to welcome you back in the not too distant future. Wishing you all the best, with kind regards Sandra Hösl Front Office Manager

Dear José Arturo,thank you very much for your stay with us and your feedback.We are sorry that your stay did not quite meet your expectations. Our reception team is available 24 hours a day if you have concerns during your stay.We hope that you will give us another chance and send best regards from Vienna!Natalie MaierDuty Manager

Dear dmytro,very sorry to hear that you experienced some inconveniences on this stay and that we did not meet your expectations.Next time, just let us know while you are at the Hotel, that you are experiencing some trouble, we always to our outmost best to guarantee the satisfaction of all our guests.Thank You for taking the time to review your stay & our Hotel.Hope to welcome you back in the future!Kind Regards,

Dear MAGED!Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. We appreciate your kind words about our staff. We hope to have the opportunity to welcome you back and provide you with an improved experience. If you have any further comments or requests, please feel free to reach out to us. We are dedicated to making your next stay with us a much better one.

Dear MAGED!Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. We take your comments seriously and will address the issues promptly.

Dear Omar!Thank you for taking the time to leave a 5-star review. We're thrilled to hear that you found our hotel's location very convenient and enjoyed the quiet atmosphere during your stay. We hope to have the pleasure of welcoming you back for another great stay. If you have any further comments or requests, please feel free to reach out to us. We are here to make your next stay just as enjoyable as this one.

Dear Jeremy!Thank you for sharing your positive feedback about our hotel and the service provided by our staff! We're delighted to know that you had a wonderful experience with us. If you have any other suggestions or if there is anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future!

Dear Anindya!Thank you for taking the time to share your feedback with us. We apologize for the inconveniences you experienced during your stay.We genuinely regret that the air conditioning system was noisy and did not provide the comfortable environment you expected. Our team is continuously working on improving our facilities, and we apologize for falling short in this instance. We will investigate and fix the issue to ensure such occurrences are avoided in the future.Additionally, we apologize for the unpleasant odor in the toilet. We understand how important it is to have a clean and fresh environment, and we apologize for the oversight. Rest assured, we will address this matter promptly and make sure it doesn't happen again.We appreciate your recognition of the positive aspects of your stay, despite the shortcomings you mentioned. We strive to provide exceptional service and value for our guests, and we apologize for not meeting your expectations in this regard.Please know that your feedback is invaluable to us, as it helps us identify areas for improvement. We would be grateful for another opportunity to provide you with a better experience in the future.Thank you once again for sharing your thoughts, and we hope to welcome you back soon.

Dear Orbitz!Thank you for taking the time to share your rating. We appreciate your feedback and would love to hear more about your experience so that we can continue to improve. If there's anything specific you'd like to discuss or any suggestions you have, please feel free to reach out to us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

Dear Jeryn!Thank you for your 5 star rating!

Dear WOOJOON !Thank you for your 10 star rating!

Dear Susan! Thank you for your feedback.

Dear Flavio!Thank you for your feedback!

Dear Han Seong!Thank you for taking the time to rate our hotel. We're glad to see that you had a positive experience during your stay. If there's anything specific that we can improve upon to earn a perfect 10 from you in the future, please feel free to let us know. We appreciate your feedback and hope to welcome you back soon!

Dear Ibtihaje!Thank you for your rating.

Dear Dino!Thank you for your feedback!

Dear Dino!Thank you for your feedback.

Dear Jeffrey!Thank you for your rating.

Dear Ellie!Thank you for your rating.

Dear Olivia!Thank you for taking the time to provide us with your feedback. We sincerely apologize for any inconvenience you experienced during your recent stay at our hotel.We appreciate your honest assessment of our property, and we understand your disappointment with the current state of our hotel. We acknowledge that our hotel is in dire need of a renovation, and we completely understand your frustration with the dated and often grubby rooms. Rest assured, your comments have been duly noted, and we will do our best to address these issues in order to provide a more pleasant stay for our future guests.Regarding the cleanliness issues you encountered, we apologize for the uncleanliness of the first two rooms you were offered. This is certainly not the standard that we aim to uphold, and we apologize for the inconveniences you experienced. We are glad that the third room was eventually recleaned to your satisfaction, but we understand that this should not have been necessary in the first place. Your concerns have been relayed to our housekeeping team, and necessary steps will be taken to ensure that such incidents do not recur in the future.Additionally, we apologize for the lack of amenities in your room, including a toilet brush. We appreciate your feedback on this matter, as it helps us identify areas in which we can improve our offering. Your comment will be shared with our management team to ensure that appropriate measures are taken to rectify this situation.Once again, we apologize for any disappointment you experienced during your stay. We truly value your feedback, as it enables us to focus on areas of improvement. We hope that you will consider giving us another chance in the future, as we would love the opportunity to provide you with a more enjoyable experience.Warm regards,Hotel Management

Dear Mary!Thank you so much for taking the time to share your wonderful experience at our hotel during the Magical Christmas holiday in Vienna. We are thrilled to hear that you had such a memorable stay!It brings us joy to know that our staff went above and beyond to ensure that you had an exceptional experience. We take great pride in providing outstanding customer service and it is always rewarding to receive such positive feedback. Rest assured, we will pass along your kind words to our team members, as they will be thrilled to know that they made a difference in your stay.We are glad that you found our location convenient and enjoyed the beautiful views from your room. It is our aim to offer our guests a truly magical experience, and we are delighted that we could deliver just that.Once again, we thank you for choosing to stay with us and for sharing your experience. We would be honored to welcome you back in the future and create more unforgettable moments for you. Should you need any assistance in planning your next visit, please do not hesitate to reach out to us.Wishing you a joyous holiday season and a Happy New Year!Best regards, Hotel Management

Dear Anonymous!We are sorry to hear that you did not have a positive experience during your stay at our hotel. We take all feedback seriously and would appreciate the opportunity to address any specific concerns you may have. Please feel free to reach out to our management team so that we can work to improve and make things right for you. Thank you for bringing this to our attention.

Dear veli gokhan!Thank you for your 6 stars!

Dear Peter!Thank you for your 4 stars!

Dear John!Thank you for your 5 stars!

Dear Danitza!Thank you for your 10 stars!

Dear Richard,thank you for taking your time to share your great rating!We will be pleased by a future visit!Greetings from Vienna,

Dear Geraldine!Thank you for your feedback!

Dear Mehmet Bersel,Thank you very much for your excellent feedback!We hope that you will visit Vienna soon again!Kind regards,

Dear Scot!Thank you for your wonderful review! We're glad to hear that you had an easy check-in experience and found our staff to be friendly. Our location is indeed a highlight, and we hope it added convenience to your stay. We appreciate your feedback and hope to welcome you back in the future.Best regards,Rebecca Traunkar

Dear Jamille,Thank you for taking the time to leave a review of your recent stay at our hotel. We appreciate your feedback and apologize if your experience did not meet your expectations.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,Rebecca TraunkarGuest Relations Manager

Dear Donald Robert!Thank you for staying with us and for your great feedback. We look forward to welcoming you soon.With best regards,Rebecca TraunkarGuest Relations Manager

Dear Andrea!Thank you so much, for your fantastic review! We are delighted to hear that you enjoyed your stay at our property in Vienna and found our location convenient for exploring the attractions and accessing public transportation. We truly appreciate your kind words and hope to welcome you back soon for another wonderful experience.With best regards,Rebecca TraunkarGuest Relations Manager

Dear Kazuo,Thank you for taking the time to leave such a fantastic review! We are delighted to hear that you had an excellent stay at our hotel in Vienna. Providing exceptional value for our guests is of utmost importance to us, so we are glad that you found our prices to be competitive among other high-class hotels.We hope to have the pleasure of welcoming you back on your next visit to Vienna.Best regards,Rebecca TraunkarGuest Relations Manager

Dear Helle,Thank you for taking the time to review our hotel. We appreciate your feedback and are glad to see that you had a positive experience overall.We value your opinion and strive to provide the best possible service to our guests. If there are any specific areas where you feel we can improve, we would love to hear your suggestions.Thank you for choosing our hotel, and we hope to welcome you back in the future.Best regards,Rebecca TraunkarGuest Relations Manager

Dear Jesús Membibre,Thank you so much for your incredible 5-star rating. We are thrilled to see that you had a fantastic experience with us.Our team works tirelessly to provide top-notch service and ensure that every guest has a memorable stay. It is delightful to know that we met your expectations during your recent visit.Best regards,Rebecca TraunkarGuest Relations Manager