Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 239 de 391 avaliações" "
10 - Excelente
239
Nota 8 - Boa. 94 de 391 avaliações" "
8 - Boa
94
Nota 6 - Ok. 42 de 391 avaliações" "
6 - Ok
42
Nota 4 - Insatisfatória. 12 de 391 avaliações" "
4 - Insatisfatória
12
Nota 2 - Terrível. 4 de 391 avaliações" "
2 - Terrível
4
9,4/10
Limpeza
9,2/10
Serviço e funcionários
8,8/10
Comodidades
8,8/10
Condições e instalações da propriedade
8,8/10
Cuidado com o meio ambiente
Avaliações
10/10 - Excelente
Bernardo
21 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bernardo
Hospedou-se por 2 diárias em out. de 2023
Resposta de Chiara Marangon - Guest Relation em 23 de out. de 2023
Dear Mr. Bernardo,Thank you for your extremely positive review! The entire team looks forward to welcome you again!Best Regards
10/10 - Excelente
Frederico
Viagem com a família
28 de jan. de 2022
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Luxo e bom gosto
excepcional! Luxo e bom gosto.
Frederico
Hospedou-se por 3 diárias em jan. de 2022
Resposta de Gaia Enzo em 3 de fev. de 2022
Dear Frederico,
Thank you for you kind feedback. We are delighted that Grand Hotel dei Dogi has charmed you and our services lived up to your expectations. Please be assured that your return would be appreciated anytime.
Warm regards
10/10 - Excelente
Viajante verificado
4 de ago. de 2017
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Impecsvel
Exatamente como oferecido no site
Viajante verificado
Hospedou-se por 1 diária em jul. de 2017
6/10 - Ok
Luciane
28 de abr. de 2016
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Luciane
10/10 - Excelente
Viajante verificado
5 de jun. de 2015
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel Perfeito
Tudo perfeito. Simplesmente tem que validar como chegar sobre tudo sim chega de noite.
Viajante verificado
8/10 - Boa
Viajante verificado
18 de abr. de 2013
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Serviço muito bom
Existe uma regra municipal que impede a utlização do ar-condicionado pelo hotel em determinadas oportunidades, quando já seria necessário. Num hotel 5 estrelas, o conforto fica bastante comprometido quando acontece isso.
Viajante verificado
8/10 - Boa
Gilberto
Viagem com a família
22 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Es buena. El personal de recepción muy atento. El desayuno no es bueno para el precio y los meseros no están a la altura del resto del equipo.
Gilberto
Hospedou-se por 1 diária em abr. de 2024
6/10 - Ok
Luisa, Anaheim
Viagem a dois
19 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel is very nice, beautiful gardens but the rooms are a bit old not looking super clean. Staff was friendly but I expected a much better experience from a 4 star hotel. Location is good if you want to be completely away from the crowds, only negative is the time it takes taking the vaporetto to San Marks area. You are a short vaporetto trip to Murano and closer to the train station. We liked that it was pretty secluded and quiet.
Luisa
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Chiara Marangon - Guest Relations em 20 de abr. de 2024
Dear Signora Luisa,Thank you for your feedback concerning your experience at Palazzo dei Dogi.We regret to figure out we did not match with your expectations: we will for sure discuss about it as our guests just deserve the best.Moreover, we are happy to understand you enjoyed our strategic location and amazing garden, that consists of the biggest historical garden of the entire city.Hoping to welcome you again at the soonest in order to show you how we care about guests'experience.Warm RegardsChiara Marangon - Guest Relations
10/10 - Excelente
Mimjung
14 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Mimjung
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Chiara Marangon - Guest Relations em 16 de abr. de 2024
Dear Mimjung,Thank you for choosing NHC Grand Hotel Palazzo dei Dogi and for posting your lovely review!The entire team hopes to welcome you again at the soonest!!RegardsChiara Marangon - Guest Relations
8/10 - Boa
Ross
Viagem com família e crianças pequenas
6 de abr. de 2024
Pontos positivos: Condições e instalações da propriedade
We loved staying here because it was away from the crowds and near to the first Alilaguna ⛴️ first stop from the airport.
Brilliant customer service on arrival. We paid a high fee for 4 nights with child in early April 2024. Breakfast is €25 per person.
We stayed in the junior suite (403). A lovely balcony top floor room. The sink in the bathroom is strange as ½ of it is enclosed under a mirror. The shower tap was broken, but usable. Very hot on demand 😃
The views are lovely as is the hotel gardens! It is a 3-minute walk from the boat station.
No bottled water in the room! 😔
A bit disappointing to check out with a double bar bill; hopefully will be rectified soon.
Ross
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Chiara Marangon - Guest Relations em 7 de abr. de 2024
Dear Ross McGill, Thank you for your review! We are happy to understand you enjoyed your venetian experience at Palazzo dei Dogi! Thank you for mentioning the professional service offered by our exquisite team. Moreover, we are happy to realize you found interesting our Junior Suite bathroom design. Then we thank you for sharing your point of view regarding water in the room. The NHC team will for sure discuss about it. Warm regards Chiara Marangon - Guest Relations
10/10 - Excelente
Kirsten
Viagem com a família
21 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wir waren sehr zufrieden, tolles historisches Ambiente und Gartenanlage, Frühstück top, Lage perfekt,schön ruhig
Kirsten
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Chiara Marangon - Guest Relations em 29 de fev. de 2024
Dear Kirsten,Thank you for sharing your positive post-stay feedback!The entire NH Collection team is looking forward to welcome you again in the future!Warm Regards
6/10 - Ok
DAIKI
Viagem a dois
18 de fev. de 2024
Pontos positivos: Serviço e funcionários e comodidades
Resposta de Chiara Marangon - Guest Relations em 20 de fev. de 2024
Dear Daiki Nakazato,Thank you for sharing your post-stay feedback that will for sure help us improving our service quality.We are glad to understand you enjoyed our location and the food proposals. We regret to realize we did not match with your vision of 5 star: we will for sure discuss about it as our dear guests just deserve the best.Hoping to have the chance to welcome you again at our property.Best RegardsChiara Marangon - Guest Relations
10/10 - Excelente
Chris
Viagem a dois
17 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful Hotel. The location was convenient to restaurants shopping. We were on the opposite end of the train station.
Chris
Resposta de Chiara Marangon - Guest Relations em 20 de fev. de 2024
Dear Mr. Harper,Thank you for sharing your positive feedback!We are delighted by realizing you enjoyed your venetian stay at all.The entire NH Collection team looks forward to welcome you again at the soonest!Warmly
10/10 - Excelente
Yitzchok
21 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
No words really friendly
Yitzchok
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Chiara Marangon - Guest Relations em 24 de jan. de 2024
Dear Guest,Thank you for sharing your extremely positive feedback!The entire team hopes to welcolme you again at the soonest!Warm Regards from the unique Venice!
10/10 - Excelente
Alexandra
19 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing beautiful property with gorgeous garden. The best value I have ever seen. Breakfast was amazing and the bartender was lovely.
Alexandra
Resposta de Chiara Marangon - Guest Relations em 24 de jan. de 2024
Dear Ms. Alexandra,Thank you for your kind feedback! The entire team is glad to realize you enjoyed your venetian experience at all!We cannot wait to welcome you again at the soonest!
10/10 - Excelente
Aviran
19 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Aviran
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Chiara Marangon - Guest Relations em 11 de fev. de 2024
Dear Guest,Thank you for posting your precious feedback regarding your venetian experience!We really hope to welcome you again at the soonest!Best Regards
8/10 - Boa
Jesper
Viagem com a família
7 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Jesper
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Chiara Marangon - Guest Relations em 12 de jan. de 2024
Dear Jesper,Thank you for your positive feedback!
10/10 - Excelente
Satoshi
4 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Satoshi
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Chiara Marangon - Guest Relations em 12 de jan. de 2024
Dear Satoshi,Thank you for posting your extremely positive feeedback!We really hope to welcome you again at the soonest.Best RegardsChiara Marangon - Guest Relations
2/10 - Terrível
Song
23 de dez. de 2023
Song
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Chiara Marangon - Guest Relations em 12 de jan. de 2024
Dear Mr. Song,Thank you for posting your feedback.We regret to realize you did not apprecciate your venetian experience. We did not expect the low rating you insert as we did not receive any kind of complaint by your side.We really hope to have a second chance in the future.Best Regards
10/10 - Excelente
David
6 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great location
Beautiful hotel. I picked this hotel due to its location away from the crazy crowds in the centre of Venice. This hotel sits in a beautiful spot and has fantastic amenities.
David
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Chiara Marangon - Guest Relation em 9 de nov. de 2023
Dear Mr. David,Thank you for your positive post stay review!Thank you for mentioning our great amenities: we really care of our guests and we really want to make them feel welcome!Hoping to welcome you again at the soonest!Warmest Regards by the Nh Collection Team
10/10 - Excelente
Gaston
30 de out. de 2023
Gaston
Hospedou-se por 3 diárias em out. de 2023
Resposta de Chiara Marangon - Guest Relation em 2 de nov. de 2023
Dear Gaston,Thank you for your great feedback! The entire team always does the utmost to let guests having the memorable stay they deserve. We look forward to welcome you again!
10/10 - Excelente
María Soledad
27 de out. de 2023
María Soledad
Hospedou-se por 1 diária em ago. de 2023
Resposta de Chiara Marangon - Guest Relation em 29 de out. de 2023
Dear Ms. Soledad,We are delighted of receiving your feedback: thank you so much!The entire exquisite Team looks forward to welcome you again at the soonest!Warm Regards
8/10 - Boa
Peggy
17 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent 5 star experience especially the garden. However the heat did not work and we fortunately were given a good space heater. The bfst was great
Peggy
Hospedou-se por 3 diárias em out. de 2023
Resposta de Chiara Marangon - Guest Relation em 19 de out. de 2023
Dear Ms. Peggy,Thank you for sharing your feedback as regard with your venetian experience!We are glad to realize you enjoyed our location and amazing garden. As regard with your heating mention, we need to inform you in Italy we are not allowed in switching that on within a certain time of the year. For that reason, we are providing guests with other solution: we really care of you!Our warmest regards
10/10 - Excelente
Harumi
13 de out. de 2023
Harumi
Hospedou-se por 2 diárias em set. de 2023
Resposta de Chiara Marangon - Guest Relation em 5 de nov. de 2023
Dear Harumi,Thank you for your positive feedback!The entire team looks forward to welcome you again at the soonest!
8/10 - Boa
Luke
10 de out. de 2023
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Luke
Hospedou-se por 4 diárias em out. de 2023
Resposta de Chiara Marangon - Guest Relations em 12 de out. de 2023
Dear Luke,Thank you for your precious feedback about your venetian experience at the Nh Collection Grand Hotel Palazzo dei Dogi!The entire team is looking forward to welcome you again: we will make your next experience as a 10/10! Best Regards
10/10 - Excelente
Vanessa
10 de out. de 2023
Vanessa
Hospedou-se por 1 diária em out. de 2023
Resposta de Chiara Marangon - Guest Relation em 31 de out. de 2023
Dear Vanessa,Thank you for your extremely positive post-stay review!The entire team looks forward to welcome you again at the soonest!Warm Regards from Venice
10/10 - Excelente
Gregory, Chicago
2 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel and grounds are quite nice. The hotel is away from the hustle and bustle of San Marco and tourist district yet many, many great dining and shopping options. It is walkable to the main tourist attractions bland there is also a daily shuttle boat directly from the hotel. The room was recently renovated and done very well. The website images do not do the property justice. It is a very nice property and feels very upscale and affordable prices for Venice.
Gregory
Hospedou-se por 3 diárias em set. de 2023
Resposta de Chiara Marangon - Guest Relation em 3 de out. de 2023
Dear Gregory,The entire Nh Collection Team is glad of relizing you deeply enjoyed your venetian stay at our property!We thank you so much for leaving a good mention about our services and and renovation.Hopinig to welcome you again at the soonestBest RegardsChiara Marangon - Guest Relation
10/10 - Excelente
Cynthia
29 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excelente ubicación
Cynthia
Hospedou-se por 2 diárias em set. de 2023
Resposta de Chiara Marangon - Guest Relation em 3 de out. de 2023
Dear Cynthia,Thank you for posting your positive review and mentioning our location: we are really glad you appreciated!Hoping to welcome you againBest RegardsChiara Marangon - Guest Relation
10/10 - Excelente
Taylor
27 de set. de 2023
Taylor
Hospedou-se por 3 diárias em set. de 2023
Resposta de Chiara Marangon - Guest Relation em 19 de out. de 2023
Dear Taylor,Thank you for your review! The entire team is glad of realizing you enjoyed your stay at all.Warm Regards
4/10 - Insatisfatória
stuart
26 de set. de 2023
Pontos negativos: Conforto do quarto
stuart
Hospedou-se por 5 diárias em set. de 2023
Resposta de Chiara Marangon - Guest Relation em 29 de set. de 2023
Dear Mr. Stuart,Thank you for your post-stay feedback.We are sorry we did not performed as you expected: we really hope to have a second chance with you in order to demonstrate how we care about our guests' satisfaction.Best RegardsChiara Marangon - Guest Relation
10/10 - Excelente
james
Viagem a dois
23 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Overall, it was a good hotel, but it seemed to me that they put the guest as far away from the front desk as possible
james
Hospedou-se por 2 diárias em set. de 2023
Resposta de Chiara Marangon - Guest Relation em 24 de set. de 2023
Dear Mr. James,Thank you for posting you positive review and for defining us as a good hotel!Please note the entire Nh Collection Team is really focused on guests' satisfaction and we always do the utmost to let our customers having memorable experiences.We are sorry you felt we take guests away from front desk: honestly, we really love to share our time with our dear guests as it really help us improving our knowledge and as we are all passionate in tourism.We hope to welcome you again very soon in order to demonstrate this to you!Our warmest regards,
8/10 - Boa
michael
9 de set. de 2023
michael
Hospedou-se por 3 diárias em set. de 2023
Resposta de Chiara Marangon - Guest Relation em 3 de out. de 2023
Dear Michael,Thank you for your positive review and rating.The Nh Collection Team hopes to welcome you again soon!
10/10 - Excelente
Kevin
Viagem em grupo
5 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing stay at this wonderful property! Highly recommended!
Kevin
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Chiara Marangon - Guest Relation em 29 de out. de 2023
Dear Kevin,Thank you so much for sharing your precious and positive feedback!Welcoming you has been a real pleasure: we cannot wait to see you again!Best Regards by the NH Collection Team
10/10 - Excelente
Sanjay, Miramar
Viagem com a família, Viagem com família e crianças pequenas
24 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were very friendly and helpful with recommendations, arranging transportation and even a boat tour to Murano. Taylan was particularly exception, true hotelier. Rooms were clean large and comfortable. Only the AC gave some issues one night but otherwise an excellent property, highly-recommended!
Sanjay
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Chiara Marangon - Guest Relation em 25 de ago. de 2023
Dear Mr. Sanjay,Thank you so much for posting your review: we are really glad to realize you enjoyed your stay at all!The entire team always does its best in order to guarantee an exquisite experience to our guests, for that reason we thank you for mentioning our positive behaviour! Our precious team member Tylan will be for sure pleased of reading your feedback!Please allow us to apologise for the AC inconvenience: as soon as we became aware of it, we activated the maintenance team!Hoping to welcoming you in a next wonderful occasion,Our warmest RegardsChiara Marangon - Guest Relation
10/10 - Excelente
JAVIER
21 de ago. de 2023
JAVIER
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Chiara Marangon - Guest Relation em 11 de set. de 2023
Dear Javier,Thank you so much for posting your lovely review!The entire team really hopes to welcome you again in the futureBest Regards
10/10 - Excelente
Mark
Viagem com a família
13 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location!!
Mark
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Chiara Marangon - Guest Relation em 14 de ago. de 2023
Dear Mr. Banta,Thank you for posting your post-stay review!We're pleased to figure-out you enjoyed your stay at all and we really appreciated your great mention about our location!Hoping to counting you among our guests again soon!Our warmest regards
10/10 - Excelente
MATTHEW
8 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
MATTHEW
Hospedou-se por 4 diárias em jul. de 2023
Resposta de Chiara Marangon - Guest Relation em 24 de set. de 2023
Dear Matthew,Thank you for posting your positive review!The entire team is really happy to realize you enjoyed your venetian experience at Nh Collection Grand Hotel Palazzo dei Dogi!Hoping to welcome you again at the soonest,Best Regards
10/10 - Excelente
Sandra
Viagem com a família
7 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Sandra
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Chiara Marangon - Guest Relations em 11 de ago. de 2023
Dear Sandra,Thank you so much for posting your extremely positve review: we're super proud of the whole team!Looking forward to welcoming you again in the next future!Warm Regards
10/10 - Excelente
Janine, North Bend
Viagem com a família
7 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel was perfect for us. It is right on one of the canals but in a quieter part of Venice. There were still plenty of restaurants and shopping to choose from, but it wasn't overly crowded like it is down by the grand canal. We took a water taxi over to the other side of the island and did St. Mark's Square, and we just walked back through town to our hotel. The staff was friendly, and the continental breakfast was good. The staff scheduled us a water taxi to the airport and a gondola ride. It was great!
Janine
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Chiara Marangon - Guest Relations em 8 de ago. de 2023
Dear Ms. Weihe,Thank you for posting your review: we're so glad to figure out you rated us as 5 of 5!All the team does the utmost to guarantee a memorable stay to our guests: we are pleased you mentioned our behaviour remarking you higly aprecciate!We really hope to counting you among our guests soon again!Warm Regards
6/10 - Ok
Viajante verificado
30 de jul. de 2023
Rooms are a bit old
Although they say rooms are renovated, they’re not. Bedding is in a bad shape
Viajante verificado
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Chiara Marangon - Guest Relation em 31 de jul. de 2023
Dear Guest,Thank you for posting your review.After receiving your feedback as regard with bedding, we will double check with the housekeeping as our guests just deserve the best quality.We regret to figure out in your opinion we did not renovate our building : please consider our structure consists of an historical Palace, for that reason, the property decided to keep our indoor areas as comfortable as possible, but accordiing to the venetian historical style.Hoping to have the occasion of welcoming you again Best RegardsChiara Marangon - Guest Relation
6/10 - Ok
Jerome
Viagem a dois
29 de jul. de 2023
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Staff was not that attentive to my needs and did little to assist during the stay
Jerome
Hospedou-se por 4 diárias em jul. de 2023
Resposta de Chiara Marangon - Guest Relations em 30 de jul. de 2023
Dear Mr. Jerome,Thank you for your review.We apologize for not being as attentive as you wished to. Our staff always tries to be in contact with our dear guests without being stressful: we tried to keep in touch with you during your stay and we regret our gestures have not been enough. We will for sure improve with your kind suggestion!Hoping to have a second chance with youOur warmest regardsChiara Marangon - Guest Relation
10/10 - Excelente
SAM
26 de jul. de 2023
SAM
Hospedou-se por 1 diária em jul. de 2023
Resposta de Chiara Marangon - Guest Relations em 18 de ago. de 2023
Dear Sam,Thank you for posting your positive feedback as regard with your stay at Nh Collection Grand Hotel Palazzo dei Dogi! Welcoming you has been a real pleasure.The team is looking forward to greet you again!Best RegardsChiara Marangon - Guest Relations
2/10 - Terrível
Raquel
Viagem com a família
26 de jul. de 2023
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
La propiedad en descuido
No funcionaba bien el aire acondicionado
No funcionaban los ascensores y estábamos en el cuarto piso
Está muy lejos
Raquel
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Chiara Marangon - Guest Relation em 27 de jul. de 2023
Dear Raquel,Thank you for sharing your review regarding your stay with us!Please accept our deepest apologies for the lift inconvenience: as soon as the fact happened, we immediately contact the emergency assistance, now the lift is finally working!Moreover, we proposed to our guests to use a secondary lift in order to find a quick solution for our guests.We regret to figure-out the room temperature did not satisfy your needs: unfortunately we cannot get lower than a certain temperature.Hoping to have a second chance of welcoming youOur warmest regards
4/10 - Insatisfatória
Rhoda
5 de jul. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Out of the way. My room also smelled of sewage. They tried to fix it, but it seemed to me like the pipes backed up every night.
Rhoda
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Chiara Marangon - Guest Relation em 15 de jul. de 2023
Dear Ms. Rhoda,Please accept our deepest apologies for the inconvenient happened during your stay.When we received your feedback, we promptly came to your room and we did our best to fix the problem, that seemed to be solved. Hoping to regain your trust in the future.Our warmest regards
10/10 - Excelente
Humberto
Viagem com a família, Viagem com família e crianças pequenas
4 de jul. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a lovely property, in a fantastic area that is away from the crowds but super accessible. The staff was friendly and helpful. I would suggest you check that the AC in your room works, because Venice gets hot in the summer, but aside from this, everything is perfect.
Humberto
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Chiara Marangon - Guest Relations em 6 de jul. de 2023
Dear Humberto,Thank you for choosing Nh Collection Grand Hotel Palazzo dei Dogi as home during your venetian days!We are glad you aprecciated our team behaviour: all of us is really into making our guest's experience as enjoyable as they deserve.Thank you for mentioning the Air conditioning system: we always do our best to make the ambience temperature as much suitable with the current season.Hoping to welcoming you in a next time!Our warmest RegardsChiara Marangon - Guest Relations
6/10 - Ok
Joaquin
Viagem com a família
3 de jul. de 2023
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
Mr Claudio was excellent .
Joaquin
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Chiara Marangon - Guest Relations em 6 de jul. de 2023
Dear Joaquin, Thank you for your review and for mentioning Claudio's positive behaviour and professionality: he will for sure apprecciate your kind comment!Looking forward to welcoming you again at our hotel at the soonest,Our warmest regardsChiara Marangon - Guest Relations
4/10 - Insatisfatória
Claire
20 de jun. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This hotel was a palace at some point. Unfortunately, it has not been updated since then. Instead of keeping up with the times it seems like they’re just keeping the profits in their pockets. old air conditioning barely works and they blamed it on the electrical shortage because of the war with Ukraine. The door in the bathroom would shut unless it was pushed and when we did that I got locked inside!!!
I told staff about this and they sent someone upstairs he suggested I don’t close the door! What kind of resolution is that!?? Who uses the bathroom without closing a Door?
Staff was helpful trying to arrange a ride to the airport and even walked our luggage to the water taxi area while we waited for the allylaguna.
I would NOT recommend this hotel AT ALL even though it’s in beautiful Venice.
Claire
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Chiara Marangon - Guest Relation em 15 de jul. de 2023
Dear Ms. Claire,Thank you for your review: we are really into receiving our guest feedbacks as they help us improving our services. We really regret to figure out you did not apreciate our historical building, and its unique atmosphere. Please accept our deepest apologies for the door you mentioned: when receiving your request we came to the room to check the situation in order to fix that as soon as possible, but in the meantime, we needed to ask you not to close it. Let us remark we are really sorry our services did not match with your expectations.Hoping to regain your trust in the future.Our warmest regards
10/10 - Excelente
Viajante verificado
19 de jun. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Une merveille
Viajante verificado
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Chiara Marangon - Guest Relations em 6 de jul. de 2023
Dear Guest,Thank you for sharinig your positive review: we are really pleased you enjoyed your stay at our hotel!HopIng to welcoming you again at the soonest!With Best RegardsChiara Marangon - Guest Relations
10/10 - Excelente
RICK
Viagem com a família
17 de jun. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The property and rooms were wonderful. Gardens and lobby were amazing. Great stay.
Thank you.
RICK
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Chiara Marangon - Guest Relations em 6 de jul. de 2023
Dear Rick,Thank you for your choosing us and for posting your positive feedback: we are really delighed of receiving our kind guests' comments about their experiences with us.Hoping to welcoming you again in the future!Our warmest RegardsChiara Marangon - Guest Relations
10/10 - Excelente
rodrigo, guayaquil
Viagem com a família
15 de jun. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Mi tercera vez en el hotel y fue como siempre perfecta . Estaba con un familiar y tuve una suite con 1 cuarto y una sala con su sofá cama , muy espacioso y cómodo , aire acondicionado funcionando perfecto , buen black out , la localización es perfecta . Cómo sugerencia el área del la piscina y gimnasio no está a la altura de las demás instalaciones y me sentí en La Habana y no en Madrid . Volveré siempre
rodrigo
Hospedou-se por 1 diária em jun. de 2023
Resposta de Chiara Marangon - Guest Relation em 15 de jul. de 2023
Dear Rodrigo,Thank you for your kind review: we're glad you enjoyed your last stay with us!We cannot wait to welcoming you again!Our warmest regards