Vista do quarto

Avaliações de Four Points by Sheraton Tucson Airport

3.5 out of 5
Four Points by Sheraton Tucson Airport
7060 S Tucson Blvd, Tucson, AZ

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 445 de 1003 avaliações" "
Nota 8 - Boa. 264 de 1003 avaliações" "
Nota 6 - Ok. 138 de 1003 avaliações" "
Nota 4 - Insatisfatória. 93 de 1003 avaliações" "
Nota 2 - Terrível. 63 de 1003 avaliações" "

8,4/10

Limpeza

8,4/10

Serviço e funcionários

7,8/10

Comodidades

8,0/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Jimmie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Easy check in. Nice place.
Hospedou-se por 1 diária em mai. de 2024

6/10 - Ok

Maria

Viagem a dois
Pontos positivos: Comodidades
Pontos negativos: Limpeza
We had to call several times for conditioner and blow dryer. It too them an hour to come to the room.
Hospedou-se por 2 diárias em mai. de 2024

8/10 - Boa

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024

2/10 - Terrível

Matthew

Terribly bed and pillows. Could not sleep at all.
Hospedou-se por 1 diária em mai. de 2024

6/10 - Ok

David

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our room only had one cup. Also, the shower soap dispenser was empty. Otherwise, the room and facilities were nice and very convenient to the airport
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

David

Pontos positivos: Limpeza e serviço e funcionários
Nice facilities but our room was lacking coffee cups and shower soap
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Carlton

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quick and easy from airport
Hospedou-se por 1 diária em mai. de 2024

6/10 - Ok

Ian, Friday Harbor

Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
Property was quiet, spent time at the pool and had it pretty much to myself.had a decent restaurant, but just a bit run down. Couldn’t find an ice machine that worked, room had a bit of a funky smell, but all in all ok.
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Darlene A

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was good
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Lupe

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location to airport.
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

Danny

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This property is way over rated ! The house cleaning was non existent and the staff at front desk is completely rude and has no clue what is considered customer service. I will never stay at this place again!
Hospedou-se por 9 diárias em abr. de 2024

8/10 - Boa

Regan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Good location to the airport. Seems to be a little run down.
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Esmeralda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very quiet, clean and comfortable bed. Front desk clerk was very nice and friendly.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Rod em 26 de mar. de 2024
Hi Esmeralda:Thank you for your kind words about our Front Desk team members and we are delighted you enjoyed the comfy bed!

6/10 - Ok

Michelle

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Rod em 27 de mar. de 2024
Hello Michelle:We appreciate you leaving us a review on Expedia about your recent stay in our hotel.It appears that we could have done a bit better to exceed your expectations and will certainly strive to improve our facility and services.

10/10 - Excelente

Jaime

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice stay
Hospedou-se por 1 diária em mar. de 2024
Resposta de Rod em 25 de mar. de 2024
Hi Jaime:WOW! A perfect 5 out of 5 on Expedia...thank you!

8/10 - Boa

RACHEL

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Rod em 26 de mar. de 2024
Hello Rachel:We're thrilled you had such an enjoyable time with us during your recent stay.Please come back to visit us when your travels bring you to Tucson.

8/10 - Boa

john andrew

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em mar. de 2024
Resposta de Rod em 23 de mar. de 2024
Hello John:Thank you for selecting our hotel for your recent lodging needs in Tucson.We're delighted that you had a pleasant stay and hope to see you again soon.

4/10 - Insatisfatória

monica

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Difficult to find the room. Very frustrating if you arrive at night because there are no numbers displayed on the buildings. In the morning I noticed that the window was left opened which I didn’t think to check the night before. I will never stay at this property in the future.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Rod em 21 de mar. de 2024
Hello Monica:We're sorry you were disappointed with your recent stay in our hotel.You offered great feedback about the buildings needing to be numbered and visible-thank you for that.

6/10 - Ok

Paul

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Rod em 21 de mar. de 2024
Hi Paul:Thanks for leaving us some feedback on Expedia!

10/10 - Excelente

Laura

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good value for the price
Hospedou-se por 1 diária em mar. de 2024
Resposta de Rod em 21 de mar. de 2024
Hello Laura:We're delighted you found great value in staying in our hotel!

6/10 - Ok

Mary E

Pontos positivos: Limpeza
It's very close to the airport and the landscaping is nice.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Rod em 21 de mar. de 2024
Hi Mary E:Thank you letting us know that you enjoyed our location and landscaping during your recent stay in our hotel!

10/10 - Excelente

Joan

Hospedou-se por 1 diária em mar. de 2024
Resposta de Rod em 5 de abr. de 2024
Hi Joan:WOW! A perfect 5 out of 5 on Expedia...thanks!We look forward to seeing you again soon!

10/10 - Excelente

Michel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Rod em 21 de mar. de 2024
Hello Michel:WOW! A perfect 5 out of 5 on Expedia...thank you!

10/10 - Excelente

Susan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
loved our stay
Hospedou-se por 1 diária em mar. de 2024
Resposta de Rod em 12 de mar. de 2024
Hi Susan:WOW! A perfect 5 out of 5 on Expedia!Thank you for sharing your outstanding stay experience with us and we hope to see you again soon!

2/10 - Terrível

Stephanie

Pontos negativos: Serviço e funcionários
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Rod em 14 de mar. de 2024
Hello Stephanie:Please accept our apologies for a disappointing stay recently at the Four Points by Sheraton Tucson Airport.Guest satisfaction is our priority and we're disappointed that we did not exceed your expectations.

8/10 - Boa

Katherine H

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I always choose to stay here when I come to Tucson.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Rod em 10 de mar. de 2024
Hi Katherine:Thank you so much for your loyalty to our hotel!We're delighted you had a wonderful stay and we look forward to seeing you again very soon!

10/10 - Excelente

Margaret, Bozeman

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great breakfast
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Rod em 10 de mar. de 2024
Hello Margaret:Thanks for dropping us a review on Expedia!We're delighted that you enjoyed our fantastic breakfast that we feature each and every day!

8/10 - Boa

Victor

Pontos positivos: Limpeza e comodidades
The onsite restaurant is pretty good. Better communication re housekeeping and parking policies would be nice. A requested wakeup call did not happen; instructions to oncoming staff should be passed. I get that this was recently renovated, but service quality still needs to be kept up
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Rod em 8 de mar. de 2024
Hello Victor:Thank you for your kind feedback about the need for better communication-we 100% agree and will make a much better effort to do so.

6/10 - Ok

Lurae

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Good for overnight stay near airport. Acceptable, however, did not find hotel to meet Marriott standards.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Rod em 8 de mar. de 2024
Hello Lurae:We're glad you enjoyed our location but regret that you were disappointed with our facility.

10/10 - Excelente

Jeanette

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Rod em 8 de mar. de 2024
Hi Jeanette:It was great to see that you had such a fantastic stay in our hotel!

8/10 - Boa

Jenly

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The layout wasn't very convenient
Hospedou-se por 1 diária em fev. de 2024
Resposta de Rod em 8 de mar. de 2024
Hi Jenly:Thank you for choosing our hotel!

6/10 - Ok

Diane

Viagem em grupo
Pontos negativos: Comodidades e condições e instalações da propriedade
Just for one night for airport it’s ok
Hospedou-se por 1 diária em fev. de 2024
Resposta de Rod em 8 de mar. de 2024
Hello Diane:Thank you for choosing our hotel!

4/10 - Insatisfatória

Judy

Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
I called two days ahead to see if they would have a shuttle for us because we were getting in at midnight and didn’t know the area. I was assured they had 24 hour shuttle service. We get to the airport, called the hotel and was told they had no shuttles running. We were told we could walk because they are in walking distance. We’re older and didn’t have a clue which way to go. Poor service. Will never stay there again. The carpet in our wing was dirty. I will say they had good coffee in the morning.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Rod em 8 de mar. de 2024
Hello Judy:We are so very sorry for not communicating well about our shuttle service to and from the airport. That sort of feedback is important so we can improve our facility and services.

2/10 - Terrível

Isa

Hospedou-se por 1 diária em fev. de 2024
Resposta de Rod em 21 de mar. de 2024
Hello Isa:Please accept our apologies for a disappointing stay in our hotel.We've obviously missed an opportunity to keep you as a customer but will try to focus on improving our facility and services.

10/10 - Excelente

federico

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel de nivel cinco estrellas
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Rod em 8 de mar. de 2024
Hello Federico:We're delighted that you had such a terrific stay in our hotel recently!

10/10 - Excelente

Tiffany

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Rod em 8 de mar. de 2024
Hi Tiffany:WOW! A perfect 10 out of 10...thank you!

8/10 - Boa

Christoph

Viagem em grupo
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Es war Streik im Flughafen Frankfurt, ich versuchte das dem Hotel mitzuteilen das ich einen Tag später komme. 1. keine e-mail wurdee beantwortet 2. Es hat 30 Min. gedauert bis ich das der Rezeption verständlich machen konnte ! Bei meiner Ankunft waren Die Abfalleimer im Zimmer noch voll, der Teppich mit Sand und Haaren verschmutzt und im Bad noch lange schwarze Haare. Das Zimmer wird nur alle 4 Tage gereinigt. Die Fenster schlossen nicht dicht dadurch sehr laut. Buffet ausreichend. Personal war sehr bemüht aber nicht aufmerksam. Mein Resultat: für den Preis nicht besser als ein gutes Motel, lediglich der Standort ist gut.
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Christina Moore em 15 de fev. de 2024
Thank you for choosing to stay with us. Your experience is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again.Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

6/10 - Ok

Betty

Pontos negativos: Comodidades
Over priced for what you get. Rooms are showing their age. They charge for parking . Not realistic, since this isn’t the Ritz and you’re already paying a ridiculous amount for a room. Staff at front desk were more concerned with staff issues than with their guests. Glad I only had one night there.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Christina Moore em 15 de fev. de 2024
Thank you for choosing to stay with us. Your experience is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again.Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

8/10 - Boa

Julie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Super clean. Excellent beds. Rickety out of the way elevator. $12 to park overnight. Located 2 minutes from airport drop off.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Christina Moore em 15 de fev. de 2024
On behalf of the entire Four Points Tucson Airport team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - Boa

Scott

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em fev. de 2024
Resposta de Christina Moore em 15 de fev. de 2024
On behalf of the entire Four Points Tucson Airport team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 - Insatisfatória

Daniel, Atlanta

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 8 diárias em fev. de 2024
Resposta de Rod em 8 de mar. de 2024
Hi Daniel:Please accept our apologies for the disappointing stay you recently had in our hotel.

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Christina Moore em 15 de fev. de 2024
On behalf of the entire Four Points Tucson Airport team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

Leopoldo

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Enjoyed our stay.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Christina Moore em 15 de fev. de 2024
On behalf of the entire Four Points Tucson Airport team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - Ok

Juliana

Pontos positivos: Serviço e funcionários e conforto do quarto
"fine" is the best way to describe it
not great, not bad... just meh. check in process was smooth, but buildings aren't labeled and it was difficult to find our building & room at first. no elevators, just stairs (totally okay for us, but if you'd struggle carrying luggage up and down or need ADA accommodations, keep this in mind! bed and room were clean. bathroom was not cleaned thoroughly.... hair left in the shower from previous guest (or housekeeping). easy to wash down the drain, but cmon... that's a little nasty and such an obvious detail to miss. everyone was kind and it was a fine experience, but i wouldn't stay there again if i had the option not to. it's out of the way and not nice enough for the detour.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Christina Moore em 15 de fev. de 2024
Thank you for taking the time to share your valuable feedback. I am beyond sorry to hear we fell short this time, but promise we are working hard every day to improve and provide out guest with the best service and product. We hope you will give us another chance in the future.

2/10 - Terrível

Sanjay

Viagem de negócios, Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Don’t stay at this property
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Christina Moore em 16 de fev. de 2024
Thank you for providing your honest feedback. We strive to provide the best customer service and experience for all of our guests. Rest assured we are hard at work ensuring that the issues experienced during your stay are addressed and taken care of promptly so situations like this can be avoided. We hope you will give us a chance to make it up to you and visit again soon.

8/10 - Boa

Crystal

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Rod em 21 de mar. de 2024
Hi Crystal:We appreciate the feedback you left on Expedia about the pleasant stay you recently had in our hotel.

2/10 - Terrível

Valerie

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was not cleaned completely. Dirty swiffer pad was on the floor. The swiffer was also in there. There was a plunger in a trash bag. All of this was by the beds. I was on the first floor and the sliding door was left unlocked. It was Xmas and I checked in late and had to leave for an event. It was not worth complaining.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Christina Moore em 29 de jan. de 2024
Hi Valerie, I am so beyond sorry to hear of these issues your experienced during your stay with us. I have brought your comments up to the team so we can ensure this does not happen again. We do hope you give us another chance in the future.

4/10 - Insatisfatória

Karla

Viagem de negócios
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Pontos negativos: Limpeza
I reserved a king size bed but got a double. I was told since I booked w/expedia, hotel doesn’t have to honor which is unfortunate for us customers because many times there is an upcharge for certain rooms so this is an issue w/both hotel and expedia. Housekeeping in charge of my room is terrible, found small dead roach in bathroom, sink was dirty (took pictures), there was no shampoo and no body wash (found out when I was already in the shower). It was disappointing ice machine was down but I understand things break down so that is not an upsetting situation, more like a bummer. Lastly, I pre-purchased breakfast for two days and both days the restaurant didn’t have me on their roster so they had to confirm w/front desk. Staff was super nice, it was just a waste of time.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Christina Moore em 23 de jan. de 2024
Karla, I am so sorry to hear of the issues you experienced. Your comments have been shared with the team so we can work on getting these issues corrected. I do hope you choose to give us another chance in the future.

10/10 - Excelente

joey

Viagem com a família
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Christina Moore em 19 de jan. de 2024
Thank you so much! We truly appreciate your feedback and hope to see you again soon!

6/10 - Ok

Kimberly

Pontos positivos: Condições e instalações da propriedade
Overnight in Tucson
I love the location. I have stayed here before. My complaint has to do with the handicapped room I was in. When I travel alone I prefer a room with a walk-in shower. This room appeared to be carved up of a regular room, cutting the size to very small to enlarge the bathroom. The bathroom door was set the wrong way so that anyone in a chair would have a hard time maneuvering around it. The room was so small that I had to put my luggage in the entryway, further cluttering a very small space. Other airport hotels here have a much better setup. The restaurant is good, everything is clean, and the shuttle service is excellent.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Christina Moore em 19 de jan. de 2024
I am so sorry to hear of the issues you experienced in the rooms here at the Four Points. We will work to see how we can improve the space to make it feel more welcoming and open.