Piscina interna

Avaliações de Crystal Suites

2 out of 5
Crystal Suites
201 N Hwy 146, Texas City, TX

Avaliações

7,0

Boa

Nota 10 - Excelente. 134 de 482 avaliações" "
Nota 8 - Boa. 125 de 482 avaliações" "
Nota 6 - Ok. 104 de 482 avaliações" "
Nota 4 - Insatisfatória. 57 de 482 avaliações" "
Nota 2 - Terrível. 62 de 482 avaliações" "

7,2/10

Limpeza

7,2/10

Serviço e funcionários

6,4/10

Comodidades

6,8/10

Condições e instalações da propriedade

6,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Anthony

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was good
Hospedou-se por 1 diária em mar. de 2024

6/10 - Ok

Cheryl

Viagem com a família
Pontos positivos: Limpeza
From what I can tell, the hotel was clean but the musty odor was something that I could not overlook. I recommend keeping the air on low to allow for circulation
Hospedou-se por 2 diárias em abr. de 2024

6/10 - Ok

Chris

Pontos positivos: Limpeza e condições e instalações da propriedade
Gentleman at the desk was a little short with me when we arrived early. One day we did not get our room cleaned or new washcloths. Not much for a continental breakfast.
Hospedou-se por 3 diárias em fev. de 2024

4/10 - Insatisfatória

Joseph

Viagem em grupo, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Upon arriving the large fish tank was so dirty you couldnt hardly see the fish in it and our door to our room was dirty. Staff wasnt friendly at all. The bathroom was clean but tubs could use some work, rusty in places. Beds were very comfortable and room was quiet.
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Rick

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff at this hotel. I stay here before taking a cruise ship out of galveston. Great value for the cost
Hospedou-se por 1 diária em set. de 2023
Resposta de bob em 3 de nov. de 2023
thank you

10/10 - Excelente

Rick

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de bob em 2 de set. de 2023
thank you

10/10 - Excelente

Rebecca, Stockdale

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em ago. de 2023
Resposta de bob em 2 de set. de 2023
thank you

8/10 - Boa

maria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2023
Resposta de bob em 2 de set. de 2023
thank you

8/10 - Boa

Patricia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2023
Resposta de Hotel Manager em 20 de jul. de 2023
Dear Guest,Thank you for your feedback and for rating us 8 out of 10. We're glad to know that you had a positive experience during your stay. Your satisfaction is important to us, and we appreciate your understanding. If there are any areas where we can improve and earn a higher rating from you in the future, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to provide you with an even better experience on your next visit. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 - Ok

Jack

Pontos negativos: Limpeza
Nice location between Texas city and Galveston. Beautiful wooden furniture in rooms but they need to be wiped down more often, the one desk in my room had surface mold and the smell of mildew. Still not super bad place for what it’s worth
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Hotel manager em 20 de jul. de 2023
Dear Guest,Thank you for your valuable feedback. We're pleased to hear that you enjoyed the hotel's location and the beautiful wooden furniture. However, we apologize for the issue with the cleanliness in your room. We will address this with our housekeeping team to ensure improvements are made. Your satisfaction is our priority, and we hope to welcome you back for a better experience in the future. Thank you for choosing us and for your understanding. Safe travels!Sincerely, Hotel Manager

10/10 - Excelente

Fran

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff were kind and helpful. The place was absolutely clean. Good location to shopping. I will be staying there for my annual fishing trips to galveston
Hospedou-se por 5 diárias em jul. de 2023
Resposta de Bob em 15 de jul. de 2023
Thank you

6/10 - Ok

Diallo

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Not Happy
Went there for vacation. Lots of disappointments. Hot tub didn't work. Breakfast was horrible, basically just cereal. Hard beds, Rude employees (except for first office guy and cleaning lady), Halls were infused with Marijuana smoke 1/2 the time. Pool was SUPER chlorinated, burned our eyes. Location was great though. Also they never refilled our room soaps, or coffee. Will not go again. The Best Western across the street is 1000% better. We went there to save a few dollars and very much regret it. This place would be fine for a day or two, but we were there 5 days.
Hospedou-se por 5 diárias em jul. de 2023
Resposta de Hotel Manager em 15 de jul. de 2023
Dear Guest, We apologize for the numerous disappointments you encountered during your stay. We appreciate your feedback and take your concerns seriously. We will address the issues you raised with our team to improve our services. We apologize for falling short of your expectations and regret any inconveniences caused. Thank you for sharing your experience, and we will work hard to ensure a better stay for future guests.Sincerely, Hotel Manager

8/10 - Boa

Brandi

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Stayed for one night to catch a cruise the next day. Price was great, staff very nice and friendly. The room amd property was very clean. However, it's outdated. The furniture and decor need updating. The "breakfast" was packaged donuts, a few muffins, bananas and apples nothing really satisfying. It served its purpose for us for just a one night stay.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Bob em 9 de jul. de 2023
thank you

6/10 - Ok

Angelica

Hospedou-se por 2 diárias em jul. de 2023
Resposta de Hotel Manager em 24 de jul. de 2023
Dear Guest,Thank you for your feedback. We apologize for not meeting all of your expectations during your stay. Your comments are valuable to us, and we'll use them to address the issues you experienced to improve our services and facilities. If there are specific areas where you think we can improve, we'd appreciate any additional feedback you can provide. We hope you had an overall pleasant stay, and we thank you for choosing to stay with us. Thank you for staying with us.Sincerely,Hotel Manager

2/10 - Terrível

Nakia

Pontos negativos: Limpeza e serviço e funcionários
Out dated
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Hotel Manager em 6 de jul. de 2023
Dear Guest,Thank you for your feedback. We apologize if you found our hotel to be outdated. We take your comments seriously and are continuously working to improve our facilities and amenities. We appreciate your feedback and hope to have the opportunity to provide you with an improved experience in the future. If you have any specific suggestions or comments on areas we can improve, please feel free to share them with us. Your satisfaction is important to us, and we value your patronage.Sincerely, Hotel Manager

8/10 - Boa

Richard

Viagem com a família
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good plays to stay
Good place to stay
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Hotel Manager em 27 de jun. de 2023
Dear Richard,Thank you for your positive feedback. We are delighted to hear that you had a good experience during your stay with us. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely,Hotel Manager

8/10 - Boa

Russell

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
It was quiet and the atmosphere was comfortable other than the sheets on the bed were still wet. They were clean! But still wet. We slept between the two top layers and not on the sheets. They tried.... Other than the sheets being wet, it was fine.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Hotel Manager em 27 de jun. de 2023
Dear Russell,Thank you for your stay. We appreciate your kind words about the quiet and comfortable atmosphere at our hotel. We are really sorry for the inconvenience caused to you as mentioned in your negative feedback. We take your feedback seriously and will make sure to address the issue to prevent any reoccurrence in the future. Hope you will visit again.Sincerely,Hotel Manager

10/10 - Excelente

Ginny

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wonderful stay
Great service and beautiful hotel
Hospedou-se por 1 diária em jun. de 2023
Resposta de Hotel Manager em 15 de jun. de 2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you had a great experience with our service and found our hotel beautiful. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again. Sincerely, Hotel Manager

4/10 - Insatisfatória

John Francis

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
The pool had way to much chlorine burned your eyes, and the breakfast was very poor and limited
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Hotel Manager em 15 de jun. de 2023
Dear John,Your comment is very much serious. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen ever in the future. Sincerely,Hotel Manager

10/10 - Excelente

Kristy

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Es muy buena excelente servicio y muy amable el personal
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Bob em 5 de jun. de 2023
Thank you

8/10 - Boa

Heather

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
if you are looking for a cheap decent hotel to stay at to enjoy the galveston area without spending $200 a night then this is the place.. we stayed in room 107, the shower didn't work well however it was still running water to bathe with. the beds were comfortable, room decor was outdated but again we was there just to clean up and sleep not spend our day.
Hospedou-se por 1 diária em jun. de 2023
Resposta de bob patel em 5 de jun. de 2023
thank you

2/10 - Terrível

Patsy

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mai. de 2023
Resposta de Hotel Manager em 2 de jun. de 2023
Dear Guest,Thanks for your feedback and 2 ratings. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

8/10 - Boa

Jennifer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Clean and friendly.
Hospedou-se por 1 diária em mai. de 2023
Resposta de Hotel Manager. em 29 de mai. de 2023
Dear Jennifer,Your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, comfortable, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Hotel Manager

8/10 - Boa

Jennifer

Hospedou-se por 2 diárias em mai. de 2023
Resposta de Hotel Manager em 9 de jun. de 2023
Dear Jennifer,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

2/10 - Terrível

Tareva

Viagem com família e crianças pequenas
Pontos negativos: Limpeza e condições e instalações da propriedade
When we got our room we prayed disinfectant on beds we started to see bugs
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Bob em 18 de abr. de 2023
So if see bugs why do not tell the front desk so we help or we give refunds but still you stay in Holl night so

2/10 - Terrível

Lorena

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
Toilet was broke swimming pool was cold. The hot tub was broke. Beds was not comfortable.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Hotel Manager. em 18 de abr. de 2023
Dear Guest,We apologize for the inconveniences you encountered during your recent stay. The problems have been identified and are being addressed as we work to ensure that you do not encounter similar issues in the future. We appreciate your patience and look forward to welcoming you back in the near future.Sincerely,Hotel Manager

2/10 - Terrível

Brit

Pontos negativos: Limpeza e serviço e funcionários
Mildew all over the inside of the shower curtain. I Couldn't find the remote to the t.v. even after looking in every drawer in the room. Pulled back the blankets on the bed and to my puzzled, suprise i finally found the T.v. remote, which made me wonder 🤔...are these the same sheets the guest before me used? So I look a little closer and not only was the remote in the bed but also multiple scattered short black hairs, possibly pubic hairs? Who knows !?! only thing I knew was, I was not sleeping on those sheets. I went to the front desk explained what i found and asked if i could have clean sheets and that i didn't mind putting them on myself. With a nasty attitude he told me to bring him the ones on the bed, so I did. As he's picking them all apart he's angrily asking me why i brought him the blankets off the bed too and not just the sheets.I explained to him that if the sheets weren't changed the blankets probably weren't either. He yelled while holding up the blanket "how do you know this is dirty, where do you see dirty?" So i further explained the sheets were dirty and the blanket lays on top of the sheets so in my mind the blanket is dirty too and again if the sheets were unchanged and dirty why would the blanket be clean? He literally argued back in forth with me about the blankets not being dirty just because the sheet is. Shoved the whole pile of bedding towards me and told me he wasnt giving me anything. Needless to say i left and didnt receive even a partial refun
Hospedou-se por 1 diária em abr. de 2023
Resposta de Hotel Manager em 8 de abr. de 2023
Dear Brit,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely,Hotel Manager

10/10 - Excelente

Vanessa de la

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It a nice place to stay at we enjoyed it it was close by a lot of restaurants and the venue that my daughter had her competition at
Hospedou-se por 2 diárias em mar. de 2023
Resposta de Hotel Manager em 4 de abr. de 2023
Dear Vanessa de la,Thank you so much for your kind words. I’m so pleased that you enjoyed staying with us. Many guests stay with us, and we’re pleased to be of service. We’ll be here for you when you need us in the future with another great experience. Sincerely,Hotel Manager.

6/10 - Ok

Dinesh Kankanala

Viagem em grupo
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Hospedou-se por 2 diárias em mar. de 2023
Resposta de Hotel Manager em 16 de mar. de 2023
Dear Dinesh Kankanala,I thank you for your stay, and I was disappointed to see the 6-stars. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time. Sincerely, Hotel Manager.

8/10 - Boa

Cherie Yvonne

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Mostly empty Hotel
Room was clean. I had to request more towels and washcloths. We took my granddaughters tv with us as hotel one did not work! Lady chased my granddaughter down the hall thinking she was stealing their 55 inch tv. They did not have a 55 inch tv!!!
Hospedou-se por 3 diárias em dez. de 2022
Resposta de Hotel Manager em 5 de jan. de 2023
Dear Guest, Thanks for the recent stay at our property.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 - Boa

Michael

Pontos positivos: Limpeza

2/10 - Terrível

Crysta

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
It smelled like mold, room felt sticky the furniture had mold the ac didn’t work
Hospedou-se por 1 diária em out. de 2022
Resposta de Hotel Manager em 12 de out. de 2022
Dear Crysta,Thanks for the stay. We're sorry for all the inconvenience. We take guest feedback very seriously, and our team has taken note of the issues and is working to improve the problem areas mentioned by you. We hope you will return to stay with us again soon.Sincerely,Hotel Manager

8/10 - Boa

Yeno

Hospedou-se por 1 diária em set. de 2022
Resposta de Hotel Manager em 18 de jan. de 2023
Dear Gary, We are happy to know that you had a good stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely,Hotel Manager

10/10 - Excelente

James

Hospedou-se por 1 diária em set. de 2022
Resposta de Hotel Manager em 18 de jan. de 2023
Dear Guest, We are happy to know that you had an amazing stay at our hotel. Your review means the world to us! Thanks again and we look forward to welcoming you all back soon. Sincerely, Hotel Manager

10/10 - Excelente

Patricia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quick access to cruise terminal
Hospedou-se por 1 diária em set. de 2022
Resposta de Hotel Manager em 10 de set. de 2022
Dear Patricia,It was a pleasure and an honor to have you stay at our property. We greatly appreciate your kind words about our location, and hope that you will choose to stay with us again in the future.Sincerely, Hotel Manager.

6/10 - Ok

Amy

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Hotel smelled very musty. Pool was ok, but the winows were open and screens were torn badly and doors to outside were open so lots of mosquitoes in pool area. Nobody cleaned tables or counters during breakfast. Hotel want horrible but it was just like they didnt care. Trash in the parking lot, torn screens and nobody tending to anything.
Hospedou-se por 1 diária em ago. de 2022
Resposta de Hotel Manager em 6 de set. de 2022
Dear Amy,Thank you for your recent stay at our hotel and for giving us your feedback. On behalf of our entire team, we would like to apologize for failing to meet your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. We hope that you will consider staying with us and offer us another chance to provide you with a superior experience.Sincerely,Hotel Manager

10/10 - Excelente

Dystany

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Surprisingly nice; mini kitchen really unexpected loved it
Hospedou-se por 1 diária em ago. de 2022
Resposta de Hotel Manager em 26 de ago. de 2022
Dear Dystany,We honestly believe that your stay was very good and exceeded your expectations. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and we hope you will give us more opportunities to do so. Thank you again for sharing your experience. We look forward to seeing you in your future stay.Sincerely,Hotel Manager.

6/10 - Ok

Ya, Drexel Hill

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The staff was accommodating but the rooms are outdated and nonfunctional appliances such as air conditioners.
Hospedou-se por 1 diária em ago. de 2022
Resposta de Hotel Manager em 25 de ago. de 2022
Dear Guest,Please accept my thanks for your comment about our staff. I regret not being able to completely satisfy you. I apologize for any inconvenience our hotel caused you. We take great pride in our hotel. Providing the best possible service is our goal, and we strive to ensure that all our guests are satisfied.Sincerely,Hotel Manager.

10/10 - Excelente

Emari

Hospedou-se por 2 diárias em ago. de 2022
Resposta de Hotel Manager em 18 de jan. de 2023
Dear Guest,We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements.Sincerely,Hotel Manager

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
The hotel was meh. Smelled musty throughout the entire facility. You get what you paid for.
Hospedou-se por 1 diária em ago. de 2022
Resposta de Hotel Manager em 17 de ago. de 2022
Dear Guest, Thanks for your stay and the comments. I appreciate your feedback. Nice to see the positives and regret the negative issues. We shall work further to improve the amenities based on your observations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.

8/10 - Boa

Tazmine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My family enjoyed our stay, breakfast was awesome, the pool was clean and the room
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Hotel Manager em 4 de ago. de 2022
Dear Tazmine, Thank you so much for your kind words. I’m so pleased that you enjoyed staying with us. Many guests stay with us, and we’re pleased to be of service. We’ll be here for you when you need us in the future with another great experience. Sincerely, Hotel Manager.

2/10 - Terrível

Sharonda

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It smelled really bad the bathrooms were nasty decided not to check in went to another hotel
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Hotel Manager em 4 de ago. de 2022
Dear Sharonda, Thanks for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. I apologize for any cleaning lapses You can be sure that nothing means more to us than completely satisfying our guests. Sincerely, Hotel Manager.

8/10 - Boa

ROME

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel staff was friendly Location was close to Kemah and Galveston
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Hotel Manager em 25 de jul. de 2022
Dear ROME, Thanks for helping us by offering this review. You are kind to let us know that our location and friendly staff. The experience here has proven to be more than satisfactory to most guests who leave content and happy. Our guest feedback keeps us motivated and focused to be the best hotel. We trust you will give us one more chance. We appreciate the valuable time you spent in sharing your feedback. Thank you so much. Sincerely, Hotel Manager.

2/10 - Terrível

Santiago

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e comodidades
Mala atención al cliente.
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Hotel Manager em 22 de jul. de 2022
Dear Santiago, Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay. We are acting in each of them on high priority. You can see the changes. Please visit us again. Sincerely, Hotel Manager.

10/10 - Excelente

Martin

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was large and everything in the room worked properly. They even had a waffle maker for breakfast!
Hospedou-se por 1 diária em jul. de 2022
Resposta de Hotel Manager em 22 de jul. de 2022
Dear Martin, Thanks for the recent stay at our property. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager.

8/10 - Boa

Johnnie L Hunt, Desoto

Hospedou-se por 2 diárias em jul. de 2022
Resposta de Hotel Manager em 18 de jan. de 2023
Dear Guest,We are happy to know that your experience was good in hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well.Sincerely,Hotel Manager

6/10 - Ok

Brenda

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
The hotel was clean overall but had a musty humid smell.
Hospedou-se por 3 diárias em jul. de 2022
Resposta de Hotel Manager em 22 de jul. de 2022
Dear Brenda, Thanks for the stay and the feedback. Your comments are important for us. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon. Sincerely, Hotel Manager.

8/10 - Boa

Ashley

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2022
Resposta de Hotel Manager em 7 de jul. de 2022
Dear Ashley, Thanks for the stay at our hotel and the feedback with 8 stars. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager.

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2022
Resposta de Hotel Manager em 7 de jul. de 2022
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager.

6/10 - Ok

Lathan

Viagem com a família
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
Probably wouldn't stay on vacation again.
It was ok for the price. The pool was extremely cold and the hot tub was broken. The breakfast area didn't have enough seating and it ran out of food fast. The hall way carpet was very dirty and the room carpet wasn't as clean as it could be.
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Hotel Manager em 7 de jul. de 2022
Dear Lathan, Your feedback is extremely valuable to our hotel. Thank you for taking the time to share your experience. We will absolutely address the other areas that were not up to par. We hope that you will give us another opportunity to better serve you in the future. Sincerely, Hotel Manager.