7 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, sun loungers

Avaliações de Barceló Tenerife

5 out of 5
Barceló Tenerife
Avd. Grenamora, No. 1, Urb. San Blas, Golf del Sur, San Miguel de Abona, Tenerife

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 470 de 769 avaliações" "
Nota 8 - Boa. 220 de 769 avaliações" "
Nota 6 - Ok. 58 de 769 avaliações" "
Nota 4 - Insatisfatória. 14 de 769 avaliações" "
Nota 2 - Terrível. 7 de 769 avaliações" "

9,2/10

Limpeza

9,2/10

Serviço e funcionários

8,6/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito bom hotel com várias piscinas!
Muito bom hotel, com várias piscinas, em frente ao mar e diversas atividades.
Hospedou-se por 5 diárias em abr. de 2018
Resposta de Hotel Assistant Manager em 1 de mai. de 2018
Dear Guest; We are very pleased to read that you enjoyed your stay here with us, thank you very much for sharing your high rating with us. We take a good note of your suggestion and we will continue working hard every day to improve our service. Yours sincerely, Diego Otamendi Hotel Assistant Manager

8/10 - Boa

Joshua

Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Nice property, good selection of outdoor pools. Good buffet. Nice staff. Room was a good size, decent cleanliness but quite a few things that needed fixing (some of which were fixed over the course of our stay). Bed hadn’t been made up as a double as requested and took a long time to rectify.
Hospedou-se por 3 diárias em abr. de 2024

8/10 - Boa

paula, Barnham

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel would be perfect if just wanted to sunbathe and not go anywhere as there is very little to do around the property so it’s quite isolated. However the hotel is lovely the staff are great and the food very good
Hospedou-se por 5 diárias em abr. de 2024

4/10 - Insatisfatória

Mary

Viagem a dois
Booking here was a mistake - this resort caters to millennials with children and is not particularly friendly to late career adults. No dining that wasn’t an IKEA style buffet. Happily, it was a short stay enroute to another destination. We won’t be back - tourists are generally unwelcome here in our experience.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Marían Guaidó, Guest Experience Manager. em 20 de abr. de 2024
Dear Mary,Thank you for taking the time to review your recent stay at our hotel.It is with regret that we learn our resort did not meet your expectations, particularly regarding the demographic we cater to. We strive to provide an inclusive environment and are saddened to hear that you felt our offerings were not suited to your preferences. We take pride in the variety of dining options we offer, and it is disheartening to hear that our selection did not align with your tastes. While we offer an international buffet, our intent is to cater to a diverse palette, and we regret any perception of inadequacy in this regard.Our team is dedicated to offering a welcoming experience to all our guests, and it concerns us that you felt a lack of warmth during your visit. We continually aim to deliver exceptional service, and it is apparent that we have room to improve to ensure that guests feel valued and respected.We are continuously working on maintaining and improving the condition of our hotel and the services we provide. If you choose to revisit our hotel in the future, please do not hesitate to share any concerns. Our team will be delighted to assist you and ensure your satisfaction.We hope to be able to welcome you back for an improved stay.Kind regards,Marían Guaidó,Guest Experience Manager.

10/10 - Excelente

TONY CLAUDE

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Le calme et le personnel très professionnel
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Guest Experience Manager em 28 de mar. de 2024
Cher Toni,Nous apprécions également vos aimables paroles envers notre personnel, leur gentillesse et leur serviabilité étant sans doute l'un des principaux atouts de notre hôtel, nous allons certainement tous les féliciter de votre part pour leur contribution à votre bien-être pendant votre séjour parmi nous.Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche. Cordialement,Diego OtamendiGuest Experience Manager

10/10 - Excelente

Kulbinder

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Birthday trip March 2024 We stayed 4 nights at the Barceló Tenerife hotel for my husbands early birthday trip The hotel is only 15 mins from airport The checkin was really quick as we checked in online before arrival The staff at reception were really nice we had the standard room which was very spacious and with balcony area which was lovely rooms were cleaned every day the heated pool was amazing just by the bar area We were all inclusive Drinks were all original and not watered down. Bar staff were really nice the food was really good with plenty of options to choose from my husband and I would like to say a very big thank you to all the staff for making our stay so wonderful and we will definitely returning again.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Diego Otamendi Guest Experience Manager em 22 de mar. de 2024
Dear Inder,Thank you for your positive feedback.We're delighted to hear that you found our check-in process efficient and our staff welcoming. It's great to know that the spaciousness and cleanliness of your room, along with the balcony area, contributed positively to your birthday celebration. The fact that you enjoyed the heated pool and found our all-inclusive drink options to your satisfaction is wonderful to hear. Our team strives to provide a variety of food choices, and we're glad that you appreciated the efforts. Your acknowledgment of our hardworking staff's role in making your stay wonderful is much appreciated, and we are thrilled that you're considering returning to our hotel.We look forward to welcoming you back on a future occasion.Best regards,Diego Otamendi Guest Experience Manager

6/10 - Ok

Serge

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 10 diárias em mar. de 2024
Resposta de Guest Experience Manager em 17 de mar. de 2024
Dear Serge,We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barceló Tenerife Hotel.Best regards,Marian Guaidó,

8/10 - Boa

Denis

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good location and nice staff. Hotel is getting a bit dated. Not a 5 star but a 4 star. We took the breakfast and dinner package. Breakfast was repetitive but fine. We decided to dine out at the local restaurants as the buffet had no ambiance. Not even any music. We would stay again but not take the dinner package.
Hospedou-se por 27 diárias em fev. de 2024
Resposta de Guest Experience Manager em 29 de fev. de 2024
Dear Denis;Although there is always room for improvement, we should be on the right path to earn a better rating from you in the future. We look forward to having you stay with us again and to being informed of any concerns or imperfections that affect your stay so we may do everything in our power to address them.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards;Marian Guaidó

10/10 - Excelente

Thomas Lamont

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stunning hotel can not fault anything
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Marta Carballo, Guest Experience Manager em 26 de fev. de 2024
Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that you found our hotel stunning and that you were satisfied with the cleanliness, condition, and service provided. Your appreciation for the room amenities, although rated slightly lower, still highlights our commitment to offering a comfortable and enjoyable experience.We look forward to welcoming you back for another memorable experience.Best wishes,Marta Carballo, Guest Experience Manager

8/10 - Boa

Clive

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Beautifully designed hotel with lovely planting of local flowers and shrubs. Rooms comfortable with good views from the balcony. Great swimming pools and marvellous location next to the sea. Restaurants served good food with lots of choice. Staff invariably friendly. Amusing and entertaining evening shows. One or two concerns: our beds were on wheels which tended to move around despite the brakes being on. Annoying drilling noise by the adult pool while some kind of repair work was being done. Overall a very enjoyable stay.
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Guest Experience Manager em 16 de fev. de 2024
Dear Clive,Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed many aspects of your stay with us, including the beautifully designed hotel, comfortable rooms with picturesque views, great swimming pools, excellent dining options, friendly staff, and entertaining evening shows.Regarding the concern about the beds being on wheels, we want to assure you that this design feature is intended to facilitate the comfort and convenience of our housekeeping staff during room cleaning. However, we understand that it may have caused inconvenience during your stay, and we will certainly take your feedback into consideration as we continuously strive to enhance our guests' experience.Additionally, we apologize for any disturbance caused by the drilling noise near the adult pool. Please understand that we are committed to maintaining and renovating our facilities to ensure they meet the highest standards of comfort and quality for our guests. We appreciate your understanding and patience during such maintenance work.We sincerely value your feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Best regards,Marian Guaidó,

6/10 - Ok

Etienne

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Marta Carballo, Guest Experience Manager em 20 de mar. de 2024
Dear Etienne, We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barcelo Tenerife.

10/10 - Excelente

Pia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Das Hotel ist wirklich richtig schön und durch die flächige Verteilung trifft man außer am Pool, selbst wenn das Hotel ausgebucht ist, auf wenig Leute und hat viel Privatsphäre. Das All-inclusive Buffet hat jeden Tag ein neues Thema und bietet eine große Auswahl. Das Hotel bietet täglich Workshops oder Aktivitäten an. Auch der Sparbereich ist angenehm. Alles wird über eine App organisiert, soweit ich weis ist diese nur auf Englisch, aber sehr übersichtlich und selbst erklärend. Die Mitarbeiter sind wirklich sehr nett und hilfsbereit. Die Zimmer sind schön groß, sauber und mit offenem Badezimmer, das aber geschlossen werden kann. Je nach Windrichtung hört man die Flugzeuge landen oder starten, diese fliegen auch über das Hotel hinweg, da der Flughafen mit dem Auto nur 30 min entfernt liegt. Wir haben dies aber nicht als störend war genommen. Im Zimmer hat man nichts gehört. Das Hotel können wir also nur weiterempfehlen würden jederzeit wieder dort Urlaub machen. Eines der besten Hotels, in dem wir je waren. Wir waren Ende Oktober, Anfang November da, das Wetter war sehr gut, man konnte im Meer schwimmen und die Sonne genießen.
Hospedou-se por 11 diárias em out. de 2023
Resposta de Jonathan Sarmiento, Guest Experience Manager em 2 de fev. de 2024
Sehr geehrte Pia,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Wir freuen uns, dass Sie die Ruhe und Privatsphäre in unserem Hotel sowie das vielfältige All-inclusive Buffet genießen konnten. Es ist schön zu hören, dass die von uns angebotenen Workshops und Aktivitäten Ihr Wohlgefallen gefunden haben und der Spa-Bereich zu Ihrer Zufriedenheit war. Unsere App soll den Aufenthalt unserer Gäste vereinfachen und wir sind froh, dass Sie diese als benutzerfreundlich empfanden. Dass Sie unsere Mitarbeiter als sehr nett und hilfsbereit wahrgenommen haben und die Zimmergröße sowie Sauberkeit loben, erfüllt uns mit Stolz. Zudem ist es beruhigend, dass Sie trotz der Nähe zum Flughafen keinen Lärm in den Zimmern verspürt haben.Bis bald hoffentlich ;)Mit freundlichen Grüßen,Jonathan Sarmiento,Guest Experience Manager

8/10 - Boa

Pat

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great place to stay.
Great staff in every department. Good variety of food. Comfortable spacious rooms. Nice places to walk by the see. Safe pathways.
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Marian Guaidó, Guest Experience Manager em 31 de jan. de 2024
Dear Guest, Thank you very much for your kind feedback.It's delightful to hear that you enjoyed the variety of food options and found the rooms both spacious and comfortable. We're also glad that the pathways provided a safe and pleasant walking experience by the sea.Our team strives to offer exceptional service, so it's wonderful to know that this was reflected during your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Marian Guaidó, Guest Experience Manager

10/10 - Excelente

Johann

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 8 diárias em jan. de 2024
Resposta de Guest Experience Manager em 30 de jan. de 2024
Dear Johann;On behalf of our entire team, we wouls like to thank you for sharing your rating with us. Yours sincerely,Diego OtamendiGuest Experience Manager

10/10 - Excelente

Emily

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really lovely hotel. Everywhere was very clean and all staff were happy to help and couldn’t do enough for you. The food was all very nice with a good selection to choose from. The room was spacious and the bed was so comfortable and very large! Only negative I can think of is that the pool was freezing to the point no one was in it. Overall though it was a really good holiday and would definitely reccomend.
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Jonathan Sarmiento Guest Experience Manager em 29 de jan. de 2024
Dear Emily,Thank you for sharing your review with us.We regret to hear that the temperature of the pool was not to your satisfaction. We strive to provide comfortable amenities, and your feedback is valuable in maintaining our high standards.We are delighted to learn that you found the hotel to be very clean and our staff helpful and accommodating. It's wonderful to know that the variety and quality of food met your expectations and that you enjoyed the spaciousness and comfort of your room, especially the large and comfortable bed.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Jonathan SarmientoGuest Experience Manager

8/10 - Boa

Karly

Hospedou-se por 4 diárias em dez. de 2023
Resposta de Marta Carballo, Guest Experience Manager em 28 de jan. de 2024
Dear Karly, We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barceló Tenerife.

6/10 - Ok

Reto

Viagem em grupo
Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza
Hotel für Aeronautic Fans. Keine 5 Sterne.........
Die Anlage ist sehr gross. Ein Labyrinth bis man ein Zimmer oder z.B. das Gym findet. Essen war sehr gut. Sauberkeit in den Zimmer hat viel Luft nach oben. Flüglärm den ganzen Tag. Preis-/Leistung ist in Ordnung. Zimmer sind grosszügig.
Hospedou-se por 10 diárias em jan. de 2024
Resposta de Marta Carballo, Guest Experience Manager em 21 de jan. de 2024
Sehr geehrter Reto,wir bedanken uns ganz herzlich für die Bewertung unseres Hotels.Es tut uns leid zu hören, dass nicht alle Aspekte Ihres Aufenthaltes Ihren Erwartungen entsprochen haben. Wir bedauern, dass Sie die Sauberkeit in Ihrem Zimmer nicht zufriedenstellend fanden und nehmen Ihre Anmerkungen ernst, um unseren Service stetig zu verbessern. Der Fluglärm ist bedingt durch die Nähe zum Flughafen, und wir verstehen, dass dies für manche Gäste eine Störung darstellen kann. Wir freuen uns jedoch, dass Sie die Größe unserer Zimmer und die Qualität des Essens positiv hervorgehoben haben.Unsere Anlage ist tatsächlich weitläufig, und wir hoffen, dass unsere Beschilderung dazu beiträgt, dass sich unsere Gäste schnell orientieren können.Wir hoffen, Sie auch in der Zukunft wieder bei uns als Gast begrüßen zu können.Freundliche Grüße,Marta Carballo, Guest Experience Manager

8/10 - Boa

Ann

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
It was lovely but the breakfast let it down, everything was stone cold the only good thing was the fresh orange juice, we have been to barcelo in fuerterventura and it's far superior.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Jonathan Sarmiento, Guest Experience Manager em 16 de jan. de 2024
Dear Ann,We appreciate that you took the time to share your experience with us.We regret to hear that your experience with the breakfast did not meet your expectations. Our team strives to provide a variety of high-quality dining options and we apologize if we fell short in delivering this during your stay. We are pleased, however, that you enjoyed the fresh orange juice. It is rewarding to know that the cleanliness of our rooms and the service provided by our team were to your satisfaction, and we appreciate your recognition of these aspects of your stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Jonathan Sarmiento,Guest Experience Manager

8/10 - Boa

Mary, Casper

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The buffet food was good, but the desserts were amazing! I am still thinking about that wonderful mango mousse! The walking path next to the ocean was fantastic and went for miles! Very convenient to get to hotel via taxi.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Marian Guaidó, Guest Experience Manager em 15 de jan. de 2024
Dear Mary,Thank you for your positive feedback.It is very rewarding to know you and your family had such an agreeable stay and found our location an ideal base for your requirements. We are delighted that you appreciated the efforts of our chefs as we strive to satisfy the many culinary wishes of our guests by offering tasty international and local dishes.We look forward to welcoming you back on a future occasion.Best regards,Marian Guaidó,Guest Experience Manager

2/10 - Terrível

Cyril

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Marta Carballo, Guest Experience Manager em 18 de jan. de 2024
Dear Cyril, We are deeply sorry that you did not enjoy your experience at Barcelo Tenerife to the fullest, as the team works hard every day to ensure that our guests have a memorable stay. On future occasions, please do not hesitate to bring any dissatisfaction to our attention immediately, our team will be happy to assist you in any way they can.

8/10 - Boa

Yves

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Guest Experience Manager em 10 de jan. de 2024
Dear Yves;In the name of Barceló Tenerife Hotel we would like to thank you for taking your time and sharing your evaluations about your recent experience with us, they help us to continue improving all our services. Yours sincerely,Diego OtamendiGuest Experience Manager

10/10 - Excelente

Rodrigo Andrade de, Badalona

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Todo impecable! El personal del hotel está muy bien entrenado y siempre dispuestos a ayudar, teniendo al huesped siempre en primer lugar. Mi familia y yo nos hemos sentido como en casa! Muy buen trato y de lujo la verdad. Seguramente volveremos!!
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Marta Carballo, Guest Experience Manager em 4 de jan. de 2024
Estimado Jose Luis, Le agradecemos sinceramente que se haya tomado el tiempo para compartir su experiencia en nuestro hotel.Nos complace enormemente saber que usted y su familia se han sentido como en casa y que el trato recibido ha sido de su agrado. Es un honor que destaque la preparación y disposición de nuestro personal, ya que siempre trabajamos con el compromiso de poner a nuestros huéspedes en primer lugar. La satisfacción con la limpieza de la habitación, el estado del hotel, el servicio y las comodidades de la habitación reflejan el esfuerzo y cuidado que ponemos en cada detalle.Le enviamos un saludo muy cordial y le esperamos en su próxima visita.Atentamente,Marta Carballo, Guest Experience Manager

6/10 - Ok

Jean Marc

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Marta Carballo, Guest Experience Manager em 30 de dez. de 2023
Dear Marc,We are deeply sorry that you did not enjoy your experience at *hotel* to the fullest, as the team works hard every day to ensure that our guests have a memorable stay. On future occasions, please do not hesitate to bring any dissatisfaction to our attention immediately, our team will be happy to assist you in any way they can.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 17 diárias em dez. de 2023
Resposta de Marta Carballo, Guest Experience Manager em 30 de dez. de 2023
Dear Guest, We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barcelo Tenerife.

10/10 - Excelente

Yeimy

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Marta Carballo, Guest Experience Manager em 13 de jan. de 2024
Dear Yeimy, We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barceló Tenerife.

10/10 - Excelente

Thomas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everyone was really friendly, welcoming and helpful. Lots of activities at the hotel and lots of adventures beyond!
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Jonathan Sarmiento, Guest Experience Manager em 24 de dez. de 2023
Dear Thomas, Thank you very much for your kind feedback.We're thrilled to hear that you found our staff friendly, welcoming, and helpful, and that you enjoyed the variety of activities available. Our team strives to provide exceptional service and entertainment options to ensure a memorable stay for our guests. Your appreciation for the room cleanliness and amenities reflects our commitment to offering a comfortable and enjoyable environment, which we are delighted to know met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Jonathan Sarmiento, Guest Experience Manager

10/10 - Excelente

Michael

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The property is beautiful! So close to the airport, very convenient! The staff is incredible and made our stay even more enjoyable. The all inclusive included incredible food, fun activities, and so many different pools to enjoy.
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Marian Guaidó Guest Experience Manager em 22 de dez. de 2023
Dear Michael,Thank you very much for your kind feedback.We are thrilled to hear that our proximity to the airport added convenience to your stay, and it's wonderful that the friendliness of our staff contributed to a more enjoyable experience for you. Your commendations on the all-inclusive offerings and the variety of pools at our establishment are greatly appreciated.We look forward to welcoming you back for another memorable experience.Best wishes,Marian GuaidóGuest Experience Manager

8/10 - Boa

Juan Quintanilla

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Las habitaciones conectadas estaban muy bien y eran amplias. Salvo el botones, el resto de servicios eran de un 4*. No tuvimos ni vi ese plus que se le presupone por categoría.
Hospedou-se por 6 diárias em dez. de 2023
Resposta de Marta Carballo, Guest Experience Manager em 18 de dez. de 2023
Estimado Juan,Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel. En Barceló Tenerife siempre nos esforzamos en superar las expectativas de nuestros huéspedes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Nos complace saber que encontró nuestras habitaciones conectadas a su gusto y amplias.Lamentamos que el servicio no haya cumplido con sus expectativas de un establecimiento de 5 estrellas. Si bien nos esforzamos por ofrecer un servicio de excelencia, tomamos nota de su apreciación para seguir mejorando.Nos disculpamos si las soluciones proporcionadas durante su estancia no fueron satisfactorias.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo muy pronto.Marta Carballo,Guest Experience Manager

4/10 - Insatisfatória

Janae

Pontos negativos: Comodidades
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Marta Carballo, Guest Experience Manager em 17 de dez. de 2023
Dear Jane, We are deeply sorry that you did not enjoy your experience at Barceló Tenerife to the fullest, as the team works hard every day to ensure that our guests have a memorable stay. On future occasions, please do not hesitate to bring any dissatisfaction to our attention immediately, our team will be happy to assist you in any way they can.

10/10 - Excelente

Philip

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Marta Carballo, Guest Experience Manager em 10 de dez. de 2023
Dear Philip, We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barcelo Tenerife.

10/10 - Excelente

Tim

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Marian Guaidó, Guest Experience Manager em 25 de nov. de 2023
Dear Tim, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another memorable experience.Best wishes,Marian Guaidó,Guest Experience Manager

10/10 - Excelente

Jane

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice for a few days away with friends
Nice hotel right on the seafront, with lots of space. We met with some friends for a couple of days who were there for a golf break for 2 weeks. The food was ok, although a bit repetitive (we upgraded to AI). The staff were all pleasant and helpful. The room was nice and clean, and ours was in a very quiet location on the 1st floor, more or less behind the Breeze bar that closes at 6pm. Would happily stay again, but just for a few days.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Jonathan Sarmiento, Guest Experience Manager em 23 de nov. de 2023
Dear JaneWe appreciate that you took the time to share your experience with us.We're delighted to hear that you enjoyed the serene location of our hotel and found your room to be clean and comfortable. It's also great to know that our staff made a positive impression with their helpfulness. We appreciate your feedback regarding the variety of our food offerings and understand that a diverse culinary experience is important to our guests. We are sorry that the solutions provided during the stay were not satisfactory, and we continuously strive to enhance our services and dining options to ensure a delightful experience for all our guests. Should you choose to visit us again, we would love the opportunity to welcome you back for another pleasant stay, perhaps for a longer duration to fully enjoy all the amenities and activities we have to offer.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Jonathan Sarmiento, Guest Experience Manager

6/10 - Ok

Franco David Angulo

Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza
The cleaning was terrible, I used the hydromassage in the room and contracted fungus, on my feet and in private parts. Zero disinfection. The "All inclusive" service was also not really good. The snacks palce closes at 5pm and then you have to wait until the dinner time to eat something, or walk through the whole hotel to the reception just to ask a key to unlock a fridge for a sandwich
Hospedou-se por 9 diárias em nov.. de 2023
Resposta de Jonathan Sarmiento, Guest Experience Manager em 23 de nov. de 2023
Dear Franco David,Thank you for your review.We are sorry for the inconvenience you encountered regarding room cleanliness and the all-inclusive service. Please rest assured that we take hygiene very seriously and have protocols in place to ensure the highest standards are maintained. We regret to hear about your dissatisfaction with the dining options within the all-inclusive package. Our aim is always to provide a variety of choices to suit all our guests' needs throughout the day. We are sorry that the solutions provided during the stay were not satisfactory. Your comments are invaluable to us as they help us to improve our services and ensure a more comfortable experience for all our guests.We look forward to welcoming you back. Best regards,Jonathan Sarmiento, Guest Experience Manager

10/10 - Excelente

Marta

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Un hotel increible y un trato del personal excepcional.
Hospedou-se por 7 diárias em nov.. de 2023
Resposta de Jonathan Sarmiento, Guest Experience Manager em 22 de nov. de 2023
Apreciada Marta,Le damos las gracias por compartir su opinión sobre su estancia en el Barceló Tenerife. Es maravilloso escuchar que fuimos capaces de hacer especial su estancia.Nos complace saber que ha encontrado nuestro hotel increíble y que el trato del personal ha sido excepcional. Nos esforzamos por ofrecer un servicio de la más alta calidad y es gratificante saber que hemos cumplido con sus expectativas. La limpieza, el estado del hotel, el servicio y las comodidades de la habitación son aspectos fundamentales que cuidamos con especial atención, y su reconocimiento a estos detalles es muy apreciado por todo nuestro equipo.Le agradecemos una vez más por sus amables palabras y esperamos tener el placer de recibirle nuevamente en nuestro establecimiento.Ha sido un placer para nosotros recibirla y esperamos poder servirle de nuevo en el futuro.Jonathan Sarmiento, Guest Experience Manager

10/10 - Excelente

Jacob Michael

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location for a quiet all inclusive getaway
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de Mar Ornelas, Guest Experience Manager em 20 de nov. de 2023
Dear Jacob, Thank you very much for your kind feedback.We're delighted to hear that you found our location ideal for a serene all-inclusive retreat. It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, the quality of service, and the room amenities met your expectations and contributed to a memorable stay. We strive to maintain the highest standards in all areas, and your feedback is a testament to our team's dedication. We look forward to welcoming you back for another memorable experience.Best wishes,Mar Ornelas, Guest Experience Manager

10/10 - Excelente

Irene

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We had a fabulous holiday. The hotel , food, facilities, activities and staff all excellent.
Hospedou-se por 6 diárias em nov.. de 2023
Resposta de Mar Ornelas, Guest Experience Manager em 18 de nov. de 2023
Dear Irene,Thank you for your positive feedback.We're delighted to hear that your holiday was exceptional and that you found our facilities, culinary offerings, and activities to be excellent. It's also gratifying to know that our team's service contributed positively to your stay.We look forward to welcoming you back on a future occasion.Best regards,Mar Ornelas, Guest Experience Manager

6/10 - Ok

Víctor Yeray

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Guest Experience Manager em 18 de nov. de 2023
Dear Víctor;On behalf of our entire team, we would like to thank you for sharing your rating with us. Yours sincerely,Diego OtamendiGuest Experience Manager

10/10 - Excelente

Alison, Port McNicoll

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Just excellent! Everything was perfect.
Hospedou-se por 7 diárias em out. de 2023
Resposta de Mar Ornelas, Guest Experience Manager em 12 de nov. de 2023
Dear Alison,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Mar Ornelas, Guest Experience Manager

6/10 - Ok

Simona

Viagem em grupo
in the evening shows mainly for children.
Hospedou-se por 6 diárias em out. de 2023
Resposta de Marian Guaidó, Guest Experience Manager em 10 de nov. de 2023
Dear Simona,We appreciate that you took the time to share your experience with us.The complete satisfaction of our guests is our priority and we regret that your experience fell short of your expectations.We remain at your disposal for any suggestions that may help us to ensure our entertainment program meets our guests' expectations.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Marian Guaidó,Guest Experience Manager

10/10 - Excelente

Karyne

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Un hotel perfecto para relajarte y descansar! La comida muy variada y rica, el personal muy amable, las instalaciones muy modernas y prácticas! La única pega es que la TV no tiene acceso a internet para ver Netflix, Youtube etc… Repetiré seguro
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Guest Experience Manager em 6 de nov. de 2023
Dear Karyne;Gracias por tomarse un tiempo para valorar nuestro hotel. Su opinión es muy importante para nosotros y estamos encantados de saber que disfrutó de su estancia.Le damos las gracias por destacar la amabilidad y el entusiasmo de nuestro personal, ellos son la principal fortaleza de nuestros hoteles. Felicitaremos a todos ellos en su nombre por la contribución que han llevado a cabo para su bienestar durante su estancia entre nosotros.Esperamos darle la bienvenida de nuevo en nuestro hotel en un futuro próximo para ofrecer otra fantástica estancia.Un cordial saludo;Jonathan SarmientoGuest Experience Manager

10/10 - Excelente

Gary

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fab staff, very clean & comfortable
Hospedou-se por 6 diárias em out. de 2023
Resposta de Marian Guaidó, Guest Experience Manager em 5 de nov. de 2023
Dear Guest, Thank you very much for your kind feedback.We are delighted to hear that you found our staff to be fabulous and the hotel clean and comfortable. Our team works hard to ensure that our guests have a pleasant stay, and it is always rewarding to receive such positive feedback.We appreciate your perfect ratings on room cleanliness, hotel condition, service, and room comfort. It is our goal to provide an exceptional experience for all our guests, and we are glad that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Marian Guaidó,Guest Experience Manager

10/10 - Excelente

Sophie

Hospedou-se por 5 diárias em out. de 2023
Resposta de Guest Experience Manager em 29 de nov. de 2023
Dear Shopie;We are very pleased to read that you enjoyed your stay here with us, thank you very much for sharing your high rating with us. Yours sincerely,Diego OtamendiGuest Experience Manager

10/10 - Excelente

Gemma

Hospedou-se por 7 diárias em out. de 2023
Resposta de Guest Experience Manager em 18 de nov. de 2023
Dear Gemma;In the name of Barceló Tenerife we would like to thank you for taking your time and sharing your evaluations about your recent experience with us, they help us to continue improving all our services. Yours sincerely,Diego OtamendiGuest Experience Manager

10/10 - Excelente

Sabine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 8 diárias em out. de 2023
Resposta de Marta Carballo, Guest Experience Manager em 29 de out. de 2023
Dear Sabine,We would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Barcelo Tenerife.

10/10 - Excelente

Andrea

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 6 diárias em out. de 2023
Resposta de Guest Experience Manager em 24 de out. de 2023
Estimada Andrea;Muchas gracias por dedicar su tiempo a compartir sus evaluaciones con nosotros. Nos obligan a seguir esforzándonos día a día para mantener la satisfacción de nuestros huéspedes.Un cordial saludo,Diego OtamendiGuest Experience Manager

10/10 - Excelente

Trevor

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Would stay again
Hospedou-se por 7 diárias em out. de 2023
Resposta de Jonathan Sarmiento, Guest Experience Manager em 23 de out. de 2023
Dear Trevor, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Jonathan Sarmiento, Guest Experience Manager

10/10 - Excelente

Nastaran

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
One of the best 5 star hotel and great buffet for breakfast. Nice pools and area. The stuff were so friendly. We enjoyed the time in our beautiful room for our anniversary
Hospedou-se por 4 diárias em out. de 2023
Resposta de Marta Carballo, Guest Experience Manager em 14 de out. de 2023
Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that you enjoyed our breakfast buffet and appreciated the beautiful pools and surrounding area. It's great to know that our friendly staff made your stay even more enjoyable, and that you had a lovely time in your room during your anniversary celebration. Our hotel takes pride in offering a wide range of amenities and services to ensure a memorable stay for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Marta Carballo, Guest Experience Manager

10/10 - Excelente

Ronny

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 14 diárias em set. de 2023
Resposta de Guest Experience Manager em 15 de out. de 2023
Dear Ronny;Thank you very much for taking your time to share your evaluations about our hotel. Yours sincerely,Diego OtamendiGuest Experience Manager

8/10 - Boa

Elva

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
The pool was great
Hospedou-se por 6 diárias em ago. de 2023
Resposta de Mar Ornelas, Guest Experience Manager em 11 de out. de 2023
Dear ElvaWe appreciate that you took the time to share your experience with us.We are glad to hear that you enjoyed our pool area. Our hotel offers a variety of pools, including two for children and one temperature-controlled pool, to ensure a pleasant experience for all our guests.We noticed your ratings on room cleanliness, hotel condition, and room amenities. We apologize for any inconvenience you may have experienced during your stay. Our team is committed to maintaining high standards in all aspects of our hotel, and we will take your feedback into account to improve our services.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Mar Ornelas, Guest Experience Manager

10/10 - Excelente

Giacomo

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Struttura stupenda dotata di tutti i comfort
Hospedou-se por 6 diárias em set. de 2023
Resposta de Mar Ornelas, Guest Experience Manager em 3 de out. de 2023
Gentile Giacomo,Grazie per averci fatto conoscere la sua opinione.Ci fa piacere che abbia evidenziato il comfort e la pulizia delle camere, curate in ogni dettaglio con l'obiettivo di garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante.Ci farebbe davvero piacere poter avere un'altra occasione per ospitarla nella nostra struttura. Nell'attesa, le porgiamo i più cordiali saluti.Mar Ornelas, Guest Experience Manager