This visitor says they were housebound during the entirety of their stay due to faulty locks on both front and back doors. They made this complaint on their departure, not once did they contact me regarding their difficulty with the doors during their stay. My cleaner after they had gone checked the doors at my request, she found no fault, I visited the next day and found no fault. I cannot understand how anyone can feel themselves unable to leave a property because they can't lock the doors without contacting the owner. Had they done this I would have responded immediately with a visit to the property. There has been no issue from any other guests in this regard.

A very disappointing review. The address sent to visitors makes clear the property is in Limeslade which is part of Mumbles. The other issues raised we will address. It is very important to us that visitors enjoy their stay at Gower Bungalow and great effort is made to that end. We always respond immediately to visitor concerns or queries. On this occasion I apologise to the visitor but I have no record of him having sent me a text.

I’m very sorry that this person could not it seems find one nice thing to say about the bungalow or their two week stay there. A legitimate comment regarding the electric meter information of which was not deliberately withheld and has now been added. Visitor failed to acknowledge that there was a very generous full credit of electric on the meter on their arrival. I park a Fiat 500L on the parking space with absolutely no problems at all. The road leading to the bungalow is not my responsibility. With regards to general information the bungalow is provided with free WiFi and I find this the better way to give immediate up to date information on pretty much anything required. I very much welcome constructive criticism and where possible do all I can to rectify any problems, however on this occasion I feel the criticism unfair.

It was my pleasure to host such a lovely group of friends. Hope you’ll be visiting again.

I am of course very disappointed in this review. We go to enormous trouble to make our property a pleasant and enjoyable experience. It is true that I did speak to the visitors before their departure and felt our exchange was friendly and polite. When I returned to my car to give them some space to finish clearing up and packing I ACCIDENTALLY leant on the steering wheel making a very short single beep. This was explained to the visitors however it would seem that my explanation of this mishap on my part was not believed. The response to this genuinely unintended mishap is I feel very harsh indeed. I do note however that although when speaking with the visitors (immediately prior to the accidental beep) they complimented on how lovely the bungalow was. The 1 star review is entirely based on a misunderstanding on the part of the visitor not on the quality of accommodation.