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Avaliações de Holiday Inn Express Suites Sumner, an IHG Hotel

2.5 out of 5
Holiday Inn Express Suites Sumner, an IHG Hotel
2500 136th Avenue Court East, Sumner, WA

Avaliações

8,8

Excelente

Nota 10 - Excelente. 571 de 1004 avaliações" "
Nota 8 - Boa. 306 de 1004 avaliações" "
Nota 6 - Ok. 71 de 1004 avaliações" "
Nota 4 - Insatisfatória. 32 de 1004 avaliações" "
Nota 2 - Terrível. 24 de 1004 avaliações" "

9,2/10

Limpeza

9,2/10

Serviço e funcionários

8,6/10

Comodidades

9,0/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Oleksandr

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Recommend
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Charles Hendricks em 3 de mai. de 2024
Dear Oleksandr,Thank you for choosing the Holiday Inn Express & Suites Sumner and for your recommendation!We're delighted you had a great stay with us. Your satisfaction is our priority, and we're grateful for your positive feedback.We hope to welcome you back soon!Best regards,Charles HendricksFront Office Manager

10/10 - Excelente

Luann Dige

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This is a repeat stay for me, great place.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Charles Hendricks em 3 de mai. de 2024
Dear Luann Dige,Thank you for choosing to stay with us at the Holiday Inn Express & Suites Sumner once again, and for sharing your experience!We're thrilled to welcome you back for another stay, and we're delighted to hear that you continue to enjoy your time with us. Providing a comfortable and enjoyable experience for our guests is always our top priority, and we're grateful for your loyalty and positive feedback.Should you need anything during your stay, please don't hesitate to let us know. We look forward to seeing you again soon!Warm regards,Charles HendricksFront Office Manager

10/10 - Excelente

Cameron

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very friendly staff at check in
Hospedou-se por 1 diária em abr. de 2024
Resposta de Charles Hendricks em 3 de mai. de 2024
Dear Cameron,Thank you for choosing to stay at the Holiday Inn Express & Suites Sumner and for taking the time to leave us a wonderful review!We're delighted to hear that you found our staff to be very friendly during your check-in experience. Providing a warm welcome and excellent service is something we strive for, so it's fantastic to receive such positive feedback.We appreciate your support and hope to have the pleasure of welcoming you back on your next trip to Sumner. If you need anything at all, please don't hesitate to reach out to us.Best regards,Charles HendricksFront Office Manager

10/10 - Excelente

Renee

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Check-in was a breeze and I loved that there was ample free parking. The place was clean and conveniently located.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Charles Hendricks em 24 de abr. de 2024
Dear Renee,Thank you for your fantastic 5/5 review! We're delighted your check-in was smooth and that you appreciated our ample free parking. Maintaining a clean environment is a top priority for us, so we're thrilled you found everything to your satisfaction. We appreciate your kind words and hope to welcome you back soon!Best regards,Charles HendricksFront Office Manager

10/10 - Excelente

Cindy, West Richland

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Would stay again 😎
Hospedou-se por 1 diária em abr. de 2024
Resposta de Charles Hendricks em 18 de abr. de 2024
Dear Cindy,Thank you for the fantastic 5/5 rating! We're thrilled you had a wonderful stay at Holiday Inn Express & Suites Sumner. Your feedback means a lot to us. We appreciate your choice to stay with us and look forward to welcoming you back soon.Best regards,Charles HendricksFront Office Manager

8/10 - Boa

Jordan

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I was happy that there was a convenience store in the same parking lot.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Charles Hendricks em 17 de abr. de 2024
Dear Jordan,Thank you for choosing to stay at the Holiday Inn Express & Suites Sumner and for sharing your feedback. We're pleased to hear that you found our location to be convenient during your stay. Your satisfaction is important to us, and we're glad that our location met your needs.If there are any additional ways we can further enhance your experience and earn that extra star to reach a 5/5 rating, please feel free to let us know. We value your feedback and hope to welcome you back soon for another great stay.Regards,Charles HendricksFront Office Manager

10/10 - Excelente

Ulises

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was safe for mi family
Hospedou-se por 1 diária em abr. de 2024
Resposta de Charles Hendricks em 17 de abr. de 2024
Dear Ulises,Thank you for taking the time to leave us a perfect 5/5 rating on Expedia! We're thrilled to hear that you had a fantastic experience during your stay at the Holiday Inn Express & Suites Sumner. Your feedback is greatly appreciated, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,Charles HendricksFront Office Manager

10/10 - Excelente

Joanne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Most of the staff was friendly and helpful.
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Charles Hendricks em 17 de abr. de 2024
Dear Joanne,Thank you for your wonderful 5/5 rating and for sharing your experience with us! We're thrilled to hear that you found most of our staff to be friendly and helpful during your stay at the Holiday Inn Express & Suites Sumner. Your satisfaction is our priority, and we're delighted that our team could contribute to making your stay enjoyable. We appreciate your feedback and hope to welcome you back soon for another fantastic stay.Warm regards,Charles HendricksFront Office Manager

10/10 - Excelente

Scott

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Right off the freeway. 7-Eleven close by for your convenience store needs. The room was very clean as was the rest of the hotel. Typical hotel breakfast.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Charles Hendricks em 17 de abr. de 2024
Dear Scott,Thank you for your fantastic 5/5 rating and for sharing your experience with us! We're delighted to hear that you found our location convenient for all of your needs during your stay. We're also pleased that you found the room and the rest of the hotel to be very clean. Your feedback regarding our breakfast is appreciated as we continuously strive to enhance our offerings. We look forward to welcoming you back for another enjoyable stay at the Holiday Inn Express & Suites Sumner.Warm regards,Charles HendricksFront Office Manager

8/10 - Boa

Brian

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I stay at this place a few times a year. It is always clean and quite the way I like it.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Charles Hendricks em 5 de abr. de 2024
Dear Brian,Thank you for your loyalty and for sharing your positive feedback. We're delighted to hear that you find our hotel consistently clean and quiet, just the way you like it. We appreciate your continued trust in us as your preferred accommodation choice and look forward to welcoming you back for many more enjoyable stays.Warm regards,Charles HendricksFront Office Manager

10/10 - Excelente

Kevin

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to highway and easy to get too.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Charles Hendricks em 2 de abr. de 2024
Dear Kevin,Thank you so much for taking the time to share your positive experience at our hotel on Expedia! We're delighted to hear that you found our location convenient. Being close to the highway and centrally located is a big help for our guests, and we're thrilled that you found your stay hassle-free. Your feedback is greatly appreciated, and we hope to have the pleasure of hosting you again soon for another enjoyable visit. Safe travels!

10/10 - Excelente

Alexaus

Hospedou-se por 1 diária em mar. de 2024
Resposta de Charles Hendricks em 24 de abr. de 2024
Dear Alexaus,Thank you for your perfect 5/5 rating on Expedia! We're thrilled to hear you had such a positive experience during your stay with us. Your satisfaction means the world to us, and we look forward to welcoming you back soon!Best regards,Charles HendricksFront Office Manager

10/10 - Excelente

Jonathan

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Charles Hendricks em 17 de abr. de 2024
Dear Jonathan,Thank you for the glowing 5/5 review on Expedia! We're thrilled to hear that you had a fantastic stay at the Holiday Inn Express & Suites Sumner. Your satisfaction is our priority, and we're delighted you enjoyed your experience. We look forward to welcoming you back for another great stay!Warm regards,Charles HendricksFront Office Manager

8/10 - Boa

Laura

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing staff and spotless roomas always. This stay I had an accessible room and I found the shower wasn’t very powerful, and didn’t have hanging length for dresses in wardrobe (no option to change the rail height but really a small issue)
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Charles Hendricks em 26 de mar. de 2024
Dear Laura,Thank you for taking the time to share your experience with us on Expedia! We're thrilled to hear that you found our staff amazing and our rooms spotless, as always. Your feedback regarding the shower pressure and hanging length for dresses in the accessible room is incredibly valuable to us. We apologize for any inconvenience this may have caused during your stay. Rest assured, we'll look into these matters promptly to ensure we provide the best experience for all our guests. Your insights are greatly appreciated, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Charles HendricksFront Office Manager

10/10 - Excelente

David, Renton

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Charles Hendricks em 26 de mar. de 2024
Dear David,Thank you so much for your wonderful 5/5 review on Expedia! We're thrilled to hear that you had such a fantastic stay with us. We look forward to your next visit to our hotel. Charles HendricksFront Office Manager

10/10 - Excelente

Natalie

Hospedou-se por 1 diária em mar. de 2024
Resposta de Charles Hendricks em 26 de mar. de 2024
Dear Natalie,Thank you for your wonderful 5/5 review on Expedia! We're thrilled you had a fantastic stay and appreciated our staff's warmth, cleanliness, and amenities. Your recommendation means a lot to us, and we can't wait to welcome you back for another great experience!Warm regards,Charles HendricksFront Office Manager

8/10 - Boa

carl

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nothing to eat in area. Nothing. In the middle of a industrial area. No food no shoping nothing.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Charles Hendricks em 26 de mar. de 2024
Dear Carl,Thank you for sharing your feedback with us. We're sorry to hear that you encountered difficulty finding dining options nearby. We understand the importance of having convenient amenities nearby, and we apologize for any inconvenience this caused during your stay. Next time you're in the area, we suggest trying out Fat Zach's Pizza and Branks BBQ, both of which are within walking distance of our hotel. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.

10/10 - Excelente

Kaitlyn

Viagem com família e crianças pequenas
Overall the stay was awesome. Nice room/size. Pool was awesome for the kids they had a great time. Really enjoyed our stay
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Charles Hendricks em 26 de mar. de 2024
Dear Kaitlyn,Thank you so much for sharing your experience with us! We're thrilled to hear that you had an awesome stay and that you and your family enjoyed our spacious rooms and our pool. Creating memorable experiences for our guests, especially the little ones, is what we strive for, and we're delighted to know that your kids had a great time. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,Charles HendricksFront Office Manager

10/10 - Excelente

Savanna

Hospedou-se por 1 diária em fev. de 2024
Resposta de Charles Hendricks em 26 de mar. de 2024
Dear Savanna,Thank you for your outstanding 5/5 review on Expedia! We're thrilled you had a fantastic stay at Holiday Inn Express & Suites Sumner. I am happy to hear our staff, cleanliness, and amenities where of satisfaction to you. We look forward to hosting you again soon!

10/10 - Excelente

Darrel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were friendly and professional. The property was clean. Definitely recommend stay at this hotel
Hospedou-se por 1 diária em fev. de 2024
Resposta de Charles Hendricks em 26 de mar. de 2024
Dear Darrel,Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a great experience during your stay with us. It means a lot to us that you found our staff to be friendly and professional, and that you appreciated the cleanliness of our property. Your recommendation is truly appreciated, and we can't wait to welcome you back for another enjoyable stay at our hotel.

10/10 - Excelente

Nildamar

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I enjoyed my stay. The guy named Brandon was very helpful and answered all my questions and concerns. Was very quiet and safe. Very clean the pool is also nice. Would stay here again.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Charles Hendricks em 26 de mar. de 2024
Dear Nildamar,Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay and that Brandon was able to assist you with all your questions and concerns. Providing helpful and attentive service is a top priority for us, and we're glad he could make your stay more comfortable. It's fantastic to know that you found our hotel quiet, safe, and clean, and that you enjoyed our pool facilities as well. We would be delighted to welcome you back for another stay in the future!

10/10 - Excelente

Jenifer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Charles Hendricks em 26 de mar. de 2024
Dear Jenifer,Thank you so much for your wonderful 5/5 review! We're delighted to hear that you had a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We can't wait to welcome you back for another enjoyable stay in the future!Charles HendricksFront Office Manager

8/10 - Boa

Peter

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It is a great location for when I travel to Sumner for work. The one item that needs to be changed are the jet's in the hot tub. They just shoot up and make a lot of noise but don't give the massage effect needed.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Charles Hendricks em 26 de mar. de 2024
Dear Peter,Thank you for sharing your feedback with us! Your comment regarding the jets in the hot tub is valuable, and we apologize for any inconvenience caused. We'll certainly look into this matter to ensure a more relaxing experience for our guests in the future. We appreciate your input and hope to welcome you back for another enjoyable stay soon!Warm regards,Charles HendricksFront Office Manager

10/10 - Excelente

Richard

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent
Hospedou-se por 1 diária em jan. de 2024
Resposta de Charles Hendricks em 26 de mar. de 2024
Dear Richard,Thank you very much for your excellent 5/5 rating! We are thrilled to hear that you had a fantastic experience during your recent stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We can't wait to welcome you back for another enjoyable stay in the future!Warm regards,Charles HendricksFront Office Manager

8/10 - Boa

Mike

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I felt well cared for by the staff.
Hospedou-se por 2 diárias em jan. de 2024

10/10 - Excelente

Huy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em jan. de 2024

10/10 - Excelente

Katherin

Viagem com família e crianças pequenas
Hospedou-se por 2 diárias em jan. de 2024

8/10 - Boa

Brian

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
this place is nice and quite . The staff is great. there are some minor repairs that need to be made.
Hospedou-se por 2 diárias em jan. de 2024

10/10 - Excelente

Christine

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023

8/10 - Boa

Gwen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We were given a handicapped room. It was limited as far as bathroom counter space. We had to ask for our trash to be emptied and for clean towels. There was rarely anyoneat the front desk. The breakfast staff was great.
Hospedou-se por 4 diárias em dez. de 2023

10/10 - Excelente

Heidi

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pancake machine. Nuff said.
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

kathleen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em dez. de 2023

6/10 - Ok

Gabriella

Hospedou-se por 3 diárias em dez. de 2023

10/10 - Excelente

Timothy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023

8/10 - Boa

Paul, Bellevue

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Manuel

Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Kaitlyn

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Location is great , easy check in , great breakfast room was wonderful,
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Brett

Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Amrinder

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Resposta de Charles Hendricks em 26 de mar. de 2024
Dear Amrinder,Thank you for your excellent 5/5 review! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We hope your next stay isn't just good, but great!Warm regards,Charles HendricksFront Office Manager

10/10 - Excelente

Annette

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Robert, Surprise

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, welcoming, fair price
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

TIM

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient area,although had to contact front desk due to no tv remote,furnace was stuck on air-conditioning and phone didn't work
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Ann

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location, clean and quiet room.
Hospedou-se por 2 diárias em dez. de 2023

6/10 - Ok

Satinder

Hospedou-se por 2 diárias em nov.. de 2023

10/10 - Excelente

Graydon

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Safe and quiet
This is very much a trucker/blue collar area but it’s exactly why I stay here. It’s quiet, safe, everyone just wants to get some rest and go on with their work tomorrow. There’s places to eat close and a freeway is nearby. Nothing fancy but if you’re looking for a peaceful rest while you’re working in the Puyallup, Fife, Southern Tacoma area it’s a good hotel to be at.
Hospedou-se por 2 diárias em nov.. de 2023

4/10 - Insatisfatória

Wesley

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Conforto do quarto
Bad Stay Smelly hallway
We arrived got our room, noticed right away the SMELL IN THE HALLWAY FOR OUR ENTIRE STAY! There’s mold in the shower on the calking in the corner. The sink drained Slooooooow. The Bed side closes to the window, the mattress is worn to the point you sleep in a hole. Bad mattress
Hospedou-se por 2 diárias em nov.. de 2023

10/10 - Excelente

Eric

Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Paul, Otis Orchards

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place for a business stay. Very modern and a decent breakfast.
Hospedou-se por 3 diárias em nov.. de 2023

10/10 - Excelente

Patti

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were very pleased with the room & beds. Very comfortable!
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

KEVIN

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Near freeway! Great for traveling
Hospedou-se por 1 diária em nov. de 2023