Fachada

Avaliações de Holiday Inn Express & Suites Stillwater - University Area, an IHG Hotel

2.5 out of 5

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 191 de 380 avaliações" "
Nota 8 - Boa. 102 de 380 avaliações" "
Nota 6 - Ok. 42 de 380 avaliações" "
Nota 4 - Insatisfatória. 24 de 380 avaliações" "
Nota 2 - Terrível. 21 de 380 avaliações" "

8,6/10

Limpeza

8,6/10

Serviço e funcionários

8,4/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Steven

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We have stayed here several times. Close to food, shopping, and convenient to Perkins Road. Rooms were clean and bed was comfortable.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Sophia CSR em 13 de mai. de 2024
Hi Steven,Thank you for your continued loyalty and for taking the time to share your positive experience with us! Providing clean rooms and comfortable accommodations is our priority, and pleased that you found everything to your satisfaction. We are glad our convenient location near dining, shopping, and Perkins Road adds to your overall experience. We look forward to welcoming you back for another enjoyable stay in the future!

8/10 - Boa

Laura

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
the only complaint is that we stayed for two nights and housekeeping did not come bring fresh coffee or tidy up our room. I understand that the good cleaning is when we check out but for the money I am spending I EXPECT for them to come tidy up and bring more coffee and bring fresh towels.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Sophia CSR em 30 de abr. de 2024
Hi Laura,We sincerely apologize for the inconvenience you experienced during your stay regarding the lack of housekeeping services. Your feedback is valuable, and we will address this issue promptly with our housekeeping team to ensure such oversights are not repeated. Please be assured that your comfort and satisfaction are of utmost importance to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with the exceptional service you deserve.

6/10 - Ok

Crystal

Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sophia CSR em 10 de abr. de 2024
Hi Crystal,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 - Ok

Brad

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Sophia CSR em 10 de abr. de 2024
Hi Brad,Thank you for sharing your experience. We hope you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.

10/10 - Excelente

Julia

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was great! Came for the Mid South and they were so accommodating, setting up early check in so our child could take a nap and offering early breakfast for the riders on the day of the race!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sophia CSR em 18 de mar. de 2024
Hi Julia,Thrilled to hear that you had a great experience during your stay, especially for the Mid-South event! Our team is dedicated to providing excellent service and ensuring that our guests have a comfortable and enjoyable time. We're glad we could accommodate your early check-in request and offer an early breakfast for the riders on race day. Thank you for choosing us, and we hope to welcome you back for future events or visits!

10/10 - Excelente

Brad

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sophia CSR em 20 de fev. de 2024
Hi Brad,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 - Boa

Sydney

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sophia CSR em 5 de fev. de 2024
Hi Sydney,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 - Excelente

Dawn

Hospedou-se por 1 diária em jan. de 2024
Resposta de Sophia CSR em 31 de jan. de 2024
Hi Dawn,Thank you for choosing us for your recent stay. It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 - Excelente

Ed

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sophia CSR em 23 de jan. de 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. We hope to see you very soon!

2/10 - Terrível

Paige

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Will not stay here again
I requested new towels, coffee, coffee cups, beds made and a TV to be looked at because I couldn't hear it with volume on max. Returned back late after long day of moving my son, had to walk 3 flights of stairs because elevator was out (happens) to find only new towels and nothing else. Still couldn't hear the TV. Mentioned issues again on my way out for the day to return after another long day to once again find only new towels, no coffee, no cups and beds not made. Next morning, again mentioned issues to younger black girl who very quickly threw me to the manager. The manager was an older white woman with long gray hair (didn't get names) who blamed the elevator (broken only 1 day) and got very aggressive with me immediately. Talked down to me, no customer service, even my son was offended with the way she talked to me. Younger lady said she would have moved my room because of the TV but I didn't return to the hotel during her shift. Said they hadn't received any other complaints, so it must have been me. Couldn't the atv be switched out, why would I need to move rooms and why couldn't she call me, the hotel had my number. I told the manager I wouldn't stay here again, not because of the issues but because of her attitude towards me as a customer. She said OK, she clearly could not care.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Sophia CSR em 17 de jan. de 2024
Hi Paige,We regret that you had an unpleasant experience at our property. We never want our guests to go back like this without hosting them. We are investigating the matter and will reach out to you for further information.

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza
The maintenance working was smoking a half lit cigarrete while walking around the lobby and the entire staff was smoking right outside the front door so the entire lobby and down stairs just smelled like smoke. The room was nice and clean and the breakfast was solid. The staff was nice and help, just not very proffessional.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sophia CSR em 10 de jan. de 2024
Dear Guest,We appreciate your compliments on the cleanliness of the room, the quality of breakfast, and the overall friendliness of our staff. However, we sincerely apologize for the inconvenience caused by the situation. Your concerns have been addressed with our team to ensure a more professional and considerate approach in the future. We hope to have the opportunity to welcome you back and offer an improved experience.

10/10 - Excelente

ELLIOTT, BOSTON

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean, quiet, and convenient transportation
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sophia CSR em 10 de jan. de 2024
Hi Elliott,Thank you for taking the time to share your positive feedback. We are delighted to hear that you found our transportation services to be very clean, quiet, and convenient. Providing a seamless and comfortable experience for our guests is a top priority for us. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another exceptional stay.

10/10 - Excelente

Wesley

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sophia CSR em 20 de dez. de 2023
Hi Wesley,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Sophia CSR em 18 de dez. de 2023
Dear Guest,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

2/10 - Terrível

Cyril

Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Sophia CSR em 18 de dez. de 2023
Hi Cyril,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 - Excelente

Janine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent customer service and very clean.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Sophia CSR em 28 de nov. de 2023
Hi Janine,Our team thank you for recognizing the service of our excellent staff and the overall cleanliness of the hotel. We take pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best. We look forward to serving you again here.

10/10 - Excelente

Kimberly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean and staff was so kind and helpful!
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sophia CSR em 28 de nov. de 2023
Hi Kimberly,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 - Excelente

Timothy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice and quiet.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de Sophia CSR em 7 de dez. de 2023
Hi Timothy,Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 - Boa

David

Viagem em grupo
Pontos positivos: Serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sophia CSR em 9 de nov. de 2023
Hi David,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sophia CSR em 6 de nov. de 2023
Dear Guest,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

8/10 - Boa

Janey

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sophia CSR em 9 de nov. de 2023
Hi Janey,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 - Excelente

Alicia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quick and easy check in- clean and well maintained. I will stay again and again.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sophia CSR em 6 de nov. de 2023
Hi Alicia,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a smooth check-in and found our hotel clean and well-maintained. It's always a pleasure to know that our efforts are appreciated. We can't wait to welcome you back again and again. Your continued support means the world to us.

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was great and worked out well
Hospedou-se por 1 diária em nov. de 2023
Resposta de Sophia CSR em 6 de nov. de 2023
Hi David,We are delighted to hear that you had a great experience with us and that everything worked out well for you. If there's anything specific you'd like to share or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!

10/10 - Excelente

Stephanie

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly and helpful staff members. Room was clean and comfortable.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Sophia CSR em 31 de out. de 2023
Hi Stephanie,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our staff made a positive impression and that you found your room to be clean and comfortable. Providing a pleasant and comfortable stay is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back on your next visit.

10/10 - Excelente

Stephanie

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice motel with friendly staff.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Sophia CSR em 22 de out. de 2023
Hi Stephanie,Thank you for your kind words! We're delighted to hear that you had a pleasant experience at our motel and that our staff made you feel welcome. We look forward to the opportunity to welcome you back in the future.

6/10 - Ok

Patrick K

Hospedou-se por 3 diárias em out. de 2023
Resposta de Sophia CSR em 17 de out. de 2023
Hi Patrick,Thank you for sharing your experience. We hope you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 5-star experience.

8/10 - Boa

Austin

Hospedou-se por 1 diária em out. de 2023
Resposta de Sophia CSR em 17 de out. de 2023
Hi Austin,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 - Excelente

LeaAnne

Hospedou-se por 1 diária em out. de 2023
Resposta de Sophia CSR em 3 de nov. de 2023
Hi Leanne,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 - Excelente

Hunter

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Sophia CSR em 9 de out. de 2023
Hi Hunter,Thank you for the 5-star rating. We take great pride in serving our wonderful guests. We hope you come back and see us again soon.

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de Sophia CSR em 3 de out. de 2023
Dear Guest,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 - Excelente

Aaron

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very kind staff. Check in went smoothly. Room was nice and clean. Small disappointment to not have waffles for the breakfast.
Hospedou-se por 1 diária em set. de 2023
Resposta de Sophia CSR em 3 de out. de 2023
Hi Aaron,We are delighted to hear that you found our staff to be very kind and that your check-in process went smoothly. However, we apologize for any disappointment regarding the absence of waffles during breakfast. Your feedback is valuable, and we'll take it into consideration for future improvements. If you have any further comments or requests, please don't hesitate to let us know!

10/10 - Excelente

Bruce

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great staff. Clean rooms
Hospedou-se por 2 diárias em set. de 2023
Resposta de Sophia CSR em 3 de out. de 2023
Hi Bruce,Thank you for sharing your positive experience! We're delighted to hear that you found our staff to be great and the rooms clean. Your feedback is greatly appreciated, and we look forward to welcoming you back for another excellent stay in the future. If you have any further comments or questions, feel free to let us know!

10/10 - Excelente

Chad

Hospedou-se por 1 diária em set. de 2023
Resposta de Sophia CSR em 13 de out. de 2023
Hi Chad,It is heart-warming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stained linens and more
We stayed for OSU Parents Weekend. Upon arrival, we were told they could not provide an extra pillow. In our room, the pillowcases had obvious stains on them, along with stains on the sheets and duvet. The shower had several long hairs in it. All of the washcloths were extensively stained. We requested extra towels on the 2nd day and once I unfolded them, they also contained long hairs. The town was sold out so we had no option but to stay. We will not be returning.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Sophia CSR em 19 de set. de 2023
Dear Guest,I'm truly sorry to hear about the disappointing experience you had during your stay at OSU Parents Weekend. What you described certainly falls below our usual standards, and I sincerely apologize for the inconvenience and discomfort this caused. This is not reflective of the level of service we aim to provide, and we take your feedback seriously. Rest assured, we will be addressing these issues immediately with our housekeeping team to ensure that such lapses do not occur in the future. Your experience does not align with the quality of stay we strive to offer. If there's anything else you'd like to share or discuss further, please don't hesitate to reach out. Thank you for bringing this to our attention.

2/10 - Terrível

Howard, Lawton

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Sophia CSR em 20 de set. de 2023
Hi Howard,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 - Excelente

Steven

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was spacious and quite.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Sophia CSR em 18 de set. de 2023
Hi Steven,We are delighted to hear that you found your room spacious and peaceful during your stay. Your comfort and tranquillity are important to us, and we're pleased that you had a restful experience. We look forward to hosting you again in the future for another enjoyable visit.

6/10 - Ok

TANA, Melissa

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
Property is just Ok. Our room was mostly the problem, it was humid and sticky and AC said 60 but it was more like 79. Blinds didn’t work which were electronic so they were permanently down. Made the room dark. We had a sleeper sofa that was broken when we pulled it out and laid down we fell to the floor and no sheets provided. The amenities were good and the breakfast was fine. I Guess this is what you get in Stillwater small town. I would choose another place with better more comfortable rooms
Hospedou-se por 2 diárias em set. de 2023
Resposta de Sophia CSR em 18 de set. de 2023
Hi Tana,Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience you encountered during your stay. It's disheartening to hear about the issues with the room's humidity, AC, and blinds, as well as the sleeper sofa situation. This is certainly not the experience we aim to provide, and we're truly sorry for falling short of your expectations. We appreciate your kind words about our amenities and breakfast, and we'll do our best to address the issues you raised to ensure a more comfortable stay in the future. We value your input and hope to have another opportunity to exceed your expectations.

10/10 - Excelente

Janine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Front desk and other workers had excellent customer service.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Sophia CSR em 18 de set. de 2023
Hi Janine,Thank you for your kind words about our front desk and staff. Providing excellent customer service is a priority for us, and we're delighted to hear that it was reflected in your experience. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 - Excelente

Tara

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de Sophia CSR em 9 de set. de 2023
Hi Tara,Thank you for the 10-star rating. We take great pride in serving our wonderful guests. We hope you come back and see us again soon.

2/10 - Terrível

Chad

Hospedou-se por 1 diária em set. de 2023
Resposta de Sophia CSR em 25 de set. de 2023
Hi Chad,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 - Excelente

Jim

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
It was very nice and clean Everyone was very nice
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Sophia CSR em 20 de jul. de 2023
Hi Jim,Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had a pleasant experience with us and found everything to be nice and clean. Our team takes great pride in providing exceptional service and ensuring a welcoming atmosphere for all our guests. Your encouraging review motivates us to continue delivering the best possible hospitality. We look forward to welcoming you back soon for another wonderful stay!

6/10 - Ok

Kearsten

Viagem de negócios, Viagem com a família
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
When we first walked into the hotel, it smelled of weed so bad. When the desk person came from the pool area, she was wearing a weed shirt which made sense. I just thought it was ironic that they were smoking by the pool and there was a no smoking sign. The room was ok. Nothing special and dated. I will say that when we went down in the morning, the smell was gone and the staff incredibly friendly!
Hospedou-se por 1 diária em jul. de 2023
Resposta de Sophia CSR em 18 de jul. de 2023
Hi Kearsten,We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 - Terrível

Amanda, Scurry

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2023
Resposta de Sophia CSR em 11 de jul. de 2023
Hi Amanda,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. Please share your issues in detail and give us another chance to improve our services.

4/10 - Insatisfatória

Alecia

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Won’t be staying here again
Ants all over the breakfast buffet, room could have been cleaner, customer service was terrible, off the clock employees at the pool smoking weed with their kids.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Sophia CSR em 4 de jul. de 2023
Hi Alecia,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced during your visit. It is unacceptable that our breakfast buffet was infested with ants our guests never complain about it before, and we apologize for the lack of cleanliness in your room. We also deeply regret the poor customer service you encountered and the inappropriate behaviour of off-duty employees at the pool. We take your concerns very seriously, and we will address each issue raised to ensure that such incidents do not recur in the future. We value your feedback and appreciate your understanding.

8/10 - Boa

Douglas

Hospedou-se por 1 diária em jun. de 2023
Resposta de Sophia CSR em 6 de jul. de 2023
Hi Douglas,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

2/10 - Terrível

Joey

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Property was dirty. Room did not receive cleaning service after the first night. Only two towels were received. Will not visit again.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Sophia CSR em 18 de jun. de 2023
Hi Joey,We are very sorry to hear about the inconvenience caused by these issues and are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 - Excelente

Rebecca

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
In Stillwater, Oklahoma
Very nice and accomodating people there. Only complaint i have is the bed was super firm , although not uncomfortable.
Hospedou-se por 4 diárias em jun. de 2023
Resposta de Sophia CSR em 14 de jun. de 2023
Hi Rebecca,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 - Excelente

Theresa

Hospedou-se por 2 diárias em jun. de 2023
Resposta de Sophia CSR em 14 de jun. de 2023
Hi Theresa,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

8/10 - Boa

Kimberly

Hospedou-se por 1 diária em jun. de 2023
Resposta de Sophia CSR em 12 de jun. de 2023
Hi Kimberly,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay

8/10 - Boa

Joey J

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Easy Check In...nice property... TONS OF CONSTRUCTION!!!
Hospedou-se por 1 diária em jun. de 2023
Resposta de Sophia CSR em 9 de jun. de 2023
Hi Joey,Thank you for your feedback regarding your recent stay with us. We appreciate your kind words about our property and apologize for any inconvenience caused by the construction activities. We understand that construction can be disruptive, and we are actively working to minimize any disturbances to our guests. We hope you will give us another opportunity in the future to provide you with an even better experience.