Thank you for review

Thank you for your review, we are sorry to hear that your stay was great and apologise for the noise levels, we also apologise for the no the answering of calls to reception they may have been away from the desk but it has been raised with the team

Thank you for your review, we hope to welcome you back to the Ibis Stevenage again.

Thank you for your review. We hope to welcome you back

Thank you for your scoring, we appreciate that you have scored us 10/10, we are pleased with your review. We hope to welcome you soon.

Thank you for your score. If you could elaborate on your scoring, we can then discuss and make any changes that is necessary to your comments. We appreciate any feedback to ensure the hotel is a better place for our guests.

Thank you for your review, we look forward to welcoming you back again in the future

Thank you for your review, we hope to welcome you again in the future

We are very sorry, we informed Expedia/Hotels.com and their duty as your booking was with them was to find suitable accommodation for you.

Thank you for your review, we are sorry to hear you were cold, our heating panels work both remotely in the rooms and centrally from the reception, we can always try and assist with extra heaters too if asked.

Thank you for your review Dean, we are sorry to hear that your stay wasn't the best we do always try and accommodate any special requests and apologise that this wasn't completed we will of course pass your comments onto management and reception to make sure these issues don't arise in future.

Thank you for your review we look forward to welcoming you back again

Thank you for your review, we hope to welcome you back again soon

Thank you for your review William, sorry you felt that your stay wasn't up to standard we are due a refurb in the near future. We are sorry to hear that you didn't feel overly safe

Thank you for your review Dean, we apologise that all aspects of your stay were not up to standard we will of course pass your comments onto the management, house keeping and maintenance teams to make the most appropriate changes where possible

Thank you for your review we look forward to welcoming you back again in the future

Thank you for your lovely review and we look forward to having you bank in the future.

Thank you for your review, we hope to welcome you back again in the future

Thank you for review, sorry not aspects of your stay were up to standard hopefully we can improve in the future

Thank you for your review Steven, we can see from the overall score you left it wasn't up to standard and we are sorry about this if you wish to discuss the issues further please do not hesitate to email us directly at H2794@accor.com Kind Regards

Thank you for your review Samson, I'm so very sorry that you felt you wasn't helped or assisted enough by reception and parking. I will of course pass your comments on to management and the reception team to prevent this confusion happening again in the future. Thank you again for bringing it to our attention

Thank you Elaine for your lovely review, we look forward to seeing you again.

Thank you for your lovely review Stephen. We look forward to seeing you again soon. We will pass on your kind comments to the House keeping team.

Thank you for your lovely review, we are so pleased you enjoyed your stay, hopefully we can welcome you back in the future

Thank you for your review we look forward to welcoming you back in the future

Thank you for your review Joanne we look forward to welcoming you back again in the future

Thank you for review Charlotte, Sorry not all aspects of your stay were up to standard, I will of course pass your comments onto the management team and housekeeping.

Thank you for your review, Jack we look forward to welcoming you back again in the future

Thank you for review, look forward to welcoming you back in the future

Thank you for your review, we are pleased you enjoyed your stay with us and look forward to welcoming you back in the future if your travel arrangements permit, I will of course pass on your comments about the cleaning of the radiator to house keeping and apologise for the oversight.

Thank you for your review, looking forward to welcoming you back again soon

Thank you for your review Edward and yes the charges were higher due to demand of local events in the area, sorry for the inconvenience we hope you enjoyed your stay and look forward to welcoming you again in the future

Thank you for your review, sorry that your stay with us wasn't a pleasant experience. I will of course pass all of your comments on to the management team, hopefully we can work on getting them resolved as quickly as possible. Thank you again for bringing them to our attention

Thank you Rhys for your review, I can only apologise for the lack of hot water this is an issue that we are aware of and has been looked into and now repair, sorry for the inconvenience during your visit. Again sorry for the noise throughout the night, please remember our desk is manned 24 hours so if there any issues please do not hesitate to contact us and we will do our best to resolve them there and then. Hopefully we will get the opportunity to welcome you back again in the future.

Thank you Liam for a lovely review, we look for to welcome you back again in the future!

Thank you for your lovely review and kind words about our staff, I will be sure to pass them onto the team and we look forward to welcoming you back soon

Thank you for your kind review, look forward to welcoming you back again in the future

Thank you for your review! We are lucky with our location and the amenities around us. We hope to welcome you again soon.

Thank you for your review.

Thank you for your review.

Thank you for your review. We hope to welcome you back again in the future.

Thank you for your review. The breakfast is very delicious and a fantastic offer that goes with the brand and pricing structure. Sorry if you feel there were cheaper alternatives nearby, like with any Town Centre hotel, we are surrounded by cafes that do offer a lower price, but we cannot and choose not to compete with these, as ours is a buffet style meaning you can as much or as little as you would like. We hope that you do choose ibis for future stays

Thank you for your review. I am pleased check in was seamless, I have shared this review with our housekeeping team to ensure that the head housekeeper can deliver appropriate training to new team members to ensure this does not happen again.

Thank you

Thank you

We are sorry that your stay did not meet expectations and will naturally look at improving

Thank you for your review. We are sorry your stay did not meet expectations and we will of course look at improving