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Avaliações de Homewood Suites by Hilton St. Louis Riverport - Airport West

3 out of 5
Homewood Suites by Hilton St. Louis Riverport - Airport West
13639 Riverport Dr, Maryland Heights, MO

Avaliações

7,4

Boa

Nota 10 - Excelente. 363 de 1002 avaliações" "
Nota 8 - Boa. 238 de 1002 avaliações" "
Nota 6 - Ok. 180 de 1002 avaliações" "
Nota 4 - Insatisfatória. 107 de 1002 avaliações" "
Nota 2 - Terrível. 114 de 1002 avaliações" "

7,4/10

Limpeza

8,0/10

Serviço e funcionários

6,8/10

Comodidades

7,2/10

Condições e instalações da propriedade

7,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Aline

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Aconchegante
Achei o hotel muito aconchegante. Muito bom para a viagem de trabalho que fui fazer. Recomendo para quem precisa se hospedar na região.

10/10 - Excelente

Tonette

Very quiet and peaceful
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Joy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024

4/10 - Insatisfatória

maria

Viagem de negócios
Pontos positivos: Comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
Asked 2 times to fix toilet water tank, it was reported as fixed but it was not. Old smelly carpets and old bathroom fixtures with not enough water pressure and to cold or to hot But not all that bad, staff is very friendly and tried their best, very good breakfast with plenty of choices and very good coffee. I was not staying long but most likely will not return
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Homewood Suites team em 13 de abr. de 2024
Thank you for participating in our satisfaction and loyalty survey for your recent stay at Homewood Suites by Hilton St. Louis Riverport-Airport West. I hope this email finds you well. I first want to offer my sincerest apologies for the unsatisfactory hotel services that you experienced during your visit. Rest assured, it is our goal to provide only the highest level of customer service for all our guests who choose to stay at one of our Hilton hotels, and so I certainly understand your frustration and disappointment. We fell short of our commitment to delivering a comfortable and seamless stay, and I'm sorry your visit did not meet your standards, or ours. Please be confident that we will share the points you have outlined with all levels of leadership. The feedback shared is insightful and helps the hotel improve their commitment to provide great service. We hope you'll give us another chance on your future travels. Thank you for your loyalty, and please let me know if there is anything else I can do for you.

10/10 - Excelente

Michael J

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel was spacious and provided a nice, complementary breakfast.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Homewood Suites team em 13 de abr. de 2024
Hi Michael, we are pleased that you enjoyed your stay with us. Thank you so much for your review.

10/10 - Excelente

Brianna

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We will be back!
Check in was quick and easy. Our rooms were excellent! We got king suite with full kitchen for an amazing price. 133.00 the rooms were clean and smelled good. Really fluffy pillows.
Hospedou-se por 1 diária em fev. de 2024
Resposta de AP em 12 de fev. de 2024
Thank you so much for choosing Homewood Suites Riverport Drive, Maryland Heights, MO. We are so happy to hear that you enjoyed your stay with us!

8/10 - Boa

Forrest

Pontos positivos: Serviço e funcionários
It’s a nice hotel for the price.. breakfast had mold growing on the bagel and the milk was clunky. Had some burn damage on the carpet in the room but overall. It was a nice play with a friendly staff.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de AP em 12 de fev. de 2024
Thank you so much for choosing Homewood Suites Riverport Drive, Maryland Heights, MO. We appreciate. your feedback on your stay here with us, this helps us to make sure you enjoy your stay with us. Hope to see you again!

10/10 - Excelente

Kizzy

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was great highly recommend the stay. I will give this hotel a ten
Hospedou-se por 2 diárias em fev. de 2024
Resposta de lhowlett em 5 de fev. de 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 - Terrível

Donald

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Terrible run down suites. AVOID!
They gave us a room with a broken toilet and we had to switch rooms. We dealt with a room that reeked for over 10 hours. Staff was nice and said they would give us half off for that day.... and never did that. Absolutely avoid that hotel.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de lhowlett em 5 de fev. de 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 - Ok

Cassandra

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
I like the front entrance and the staff. I would say they have a lot of things to fix up. The hallway wallpaper was coming off some of the halls, bathroom had cracks in the tile, couple stains here and there that kind of made it a little gross. It wasn’t terrible but it wasn’t exceptional. They should also have more garbage cans or a bigger one in the kitchen since there was a kitchen area. The breakfast was definitely a plus as well and you could fit a ton of people to eat. All in all decent but lots of cosmetic things that added up. And the pool was not open when we visited they looked like they closed it or were fixing it. They do have plenty of elevators also some sound a little scary to ride though.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de lhowlett em 22 de jan. de 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

4/10 - Insatisfatória

Gerra

Hospedou-se por 2 diárias em jan. de 2024
Resposta de lhowlett em 22 de jan. de 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 - Excelente

Andrea

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de lhowlett em 15 de jan. de 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 - Ok

Crystal

Hospedou-se por 2 diárias em jan. de 2024
Resposta de lhowlett em 15 de jan. de 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I give it five stars all the way through great place to stay
Second time staying there and it was amazing spacious clean room very homely I will always stay there love it
Hospedou-se por 1 diária em jan. de 2024
Resposta de lhowlett em 15 de jan. de 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 - Ok

Jeff

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Boiler was out and we were not told upon check in. Communication was terrible. Very disappointed in management. Housekeeping and maintenance were both friendly and courteous
Hospedou-se por 5 diárias em dez. de 2023
Resposta de lhowlett em 15 de jan. de 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

4/10 - Insatisfatória

Melissa

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de lhowlett em 15 de jan. de 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 - Terrível

andrea

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I won’t be back
The rooms definitely need to be updated for the price! The rooms was dirty after waiting an extra hour for my room to be ready. A table was broke in my room and there was no hot water for my stay. The hallway floors was dirty. The coolers in the lobby were empty.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de lhowlett em 4 de jan. de 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 - Excelente

Heather

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing
Hospedou-se por 3 diárias em dez. de 2023
Resposta de lhowlett em 3 de jan. de 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 - Excelente

Heather

Viagem com a família
Pontos positivos: Comodidades
Hospedou-se por 1 diária em dez.. de 2023
Resposta de lhowlett em 3 de jan. de 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 - Excelente

Eric

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean suite set up like a small apartment. Very clean, front desk friendly and happily assisted when card was demagnetized. Also plenty of parking, quiet environment, and easy access to the highway.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de lhowlett em 29 de dez. de 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 - Ok

Krystal

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Nice people, lacking accommodations
The people were very nice but we didn’t have any hot water in our shower and the pool was closed which we were looking forward to.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de lhowlett em 29 de dez. de 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 - Ok

Dianne

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Was not clean. Stains on sofas and chairs in the common areas. Desk person did not greet us. Outside side door continued to be left open
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Eric R. em 21 de dez. de 2023
Dear valued guest, First and foremost thank you for taking the time to share feedback of your most recent stay with us. We immensely apologize that your stay was anything less than exceptional. I will ensure to share your feedback with our staff and management team on-site. Please feel free to reach out directly if we may be of any assistance.

2/10 - Terrível

Anthony

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Furnace did not work and water was cold in the shower. No one ever came to check on the furnace even though they said they would send someone. Never stay here again.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Eric R. em 21 de dez. de 2023
Dear Valued Guest, Our sincerest apologies about the inconvenience during your stay, our goal is to ensure a relaxing and seamless stay for all of our valued guest such as yourself. Please feel free to reach out directly to hotel so that we may offer assistance. Thank you for being our valued guest we look forward to welcoming you back as we remedy all items noted.

4/10 - Insatisfatória

Phillip

Viagem de negócios, Viagem com a família
Pontos positivos: Comodidades
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Well. Room 136 Handicap accessible bathroom was provided BUT very little hot water and the pull down shower chair was filthy underneath with grunge and black mold! Also the room was the very farthest away from the lobby breakfast area. With a spouse that uses a walker this was impossible. The exit door of the hall was there also and very loud slam each time some went through it. Not good! Front desk staff were extremely rude towards me when we arrived at 4 pm and was told room not ready yet. No compassion or explanation just you can wait in the lobby. Once the room was ready she suggested we walk outside to get to our room. What? Below 30 degrees with a walker. When I asked if they could assist finding us an appropriate room she said no it was out of order so I ask for refund to go somewhere else. Said that was impossible until manager came in next morning so I ask her to call and get permission she said she had no phone number for her. Room was ok but no information book and we couldn’t get phone to work. No bed skirt and carpet was stained. Breakfast was great !
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de lhowlett em 29 de nov. de 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 - Excelente

Russell

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de lhowlett em 27 de nov. de 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 - Boa

Rita

Hospedou-se por 1 diária em nov. de 2023
Resposta de lhowlett em 27 de nov. de 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 - Terrível

Teresa

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Horrible
Check in went smoothly. The front desk lady was super nice. I get to my room, as I’m walking towards the door, the door was left open, I walked in the room to take a look around it was urine left in the toilet. So I go get another room. In this second room, the door was left open as well. Pulled the sheets back and I see hair, took the sheets off the bed cause I seen a big spot under the fitted sheet and it’s a big stain on the bed. Went downstairs to tell the lady at the front desk about the situation again, she explains to me that she doesn’t have any more rooms as of yet because everything is booked. So I’m like just put me back in the room I originally had because I just seen a housekeeper come out of there. I’m assuming he was cleaning the toilet. But yea this unacceptable. Water don’t get hot, heat don’t work, some of the channels don’t work, and shower curtain filthy..smh..I could’ve stayed at a motel how these rooms look. I need a full refund..smh..this my second time editing this because I’m steady finding things..I’m taking this to corporate..this was a review I’ve put on Google with pics
Hospedou-se por 1 diária em nov. de 2023
Resposta de lhowlett em 15 de nov. de 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 - Boa

Joann

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Adequate place to stay
Rooms were not sound proof at all . Could hear other doors shutting all night long . Breakfast was fair , nothing special . Hotel was very hard to find at night , needs better signs that are lit well.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de lhowlett em 15 de nov. de 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de lhowlett em 15 de nov. de 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 - Terrível

Tracey

Viagem em grupo, Viagem com animais de estimação
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
I invited my family l( girl cousin’s)to the hotel for a sleepover and when we went to put sheets on the pull out sofa, it had a big nasty stain on the mattress. The hotel was booked solid and was not able to accommodate the situation. Two of the girls who were at the sleepover left. It totally ruined my birthday.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de lhowlett em 7 de nov. de 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 - Boa

Lydia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de lhowlett em 7 de nov. de 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 - Excelente

Jervonda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love the space
Hospedou-se por 1 diária em nov. de 2023
Resposta de lhowlett em 6 de nov. de 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 - Terrível

Ana Laura

Hospedou-se por 2 diárias em out. de 2023
Resposta de lhowlett em 27 de nov. de 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 - Excelente

MARY

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great hotel.
Hospedou-se por 1 diária em set. de 2023
Resposta de lhowlett em 6 de nov. de 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 - Boa

Judith

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel is a little 'worn,' but the location was great and the staff very good. Biggest concern is there is absolutely no signage marking the entrance, and the only place with the name is on the side of the building behind some trees.
Hospedou-se por 2 diárias em out. de 2023
Resposta de lhowlett em 23 de out. de 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 - Ok

Leonard

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had a 2 bedroom suite. Only one small trash can in the unit. Water temp was cool to luke warm.
Hospedou-se por 1 diária em out. de 2023
Resposta de lhowlett em 19 de out. de 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 - Ok

Frank

Just average
Hospedou-se por 2 diárias em out. de 2023
Resposta de lhowlett em 19 de out. de 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

4/10 - Insatisfatória

Richard E, Stafford

Viagem de negócios, Viagem em grupo, Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
Needs to be updated drastically. The bathroom was bad, toilet and sink backed up, low quality body wash and shampoo, towels were small and old. The bedding subpar and the wrong size but the mattress was decent. The ac system was extremely loud and in-efficient
Hospedou-se por 2 diárias em out. de 2023
Resposta de lhowlett em 19 de out. de 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 - Boa

Daniel

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
A good trip
Hospedou-se por 3 diárias em out. de 2023
Resposta de lhowlett em 12 de out. de 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 - Excelente

Amber

Hospedou-se por 1 diária em out. de 2023
Resposta de lhowlett em 6 de nov. de 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 - Boa

Richard

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
mostly ok
No attached restaurant, two of three air conditioners were noisy and badly in need of service, other wise nice place
Hospedou-se por 2 diárias em set. de 2023
Resposta de lhowlett em 5 de out. de 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 - Terrível

Mariana

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff does not care about service. Dirty rooms and carpets, poorly renovated showers. They shouldn’t have a flag.
Hospedou-se por 3 diárias em set. de 2023
Resposta de lhowlett em 4 de out. de 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 - Terrível

Lucas

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Didn’t stay, pool was closed which wasn’t disposed through Expedia app and it was not clean looking so we left.
Hospedou-se por 3 diárias em set. de 2023
Resposta de lhowlett em 4 de out. de 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Avoid this hotel at all costs!!
Avoid this hotel at all costs! It was one of the dirtiest hotels I have ever stayed in. There was an open can of Skoal in the bathroom, visible bugs on the pull-out couch, dirty dishes in the dishwasher, and the floor was sticky. A continental breakfast is included in your stay however my family would not even enter the breakfast area because the rest of the hotel was so filthy. There was spilled food on the hall carpets in piles that stayed there for hours. We asked for more towels at our arrival (4pm) and finally went down after trying to contact the front desk for 30 minutes to get them ourselves after 10 pm to be told they didn’t have any more towels. We were then given half wet shower mats and told those would have to do. The desk attendant was very rude and unprofessional. Upon check out we asked for a receipt and were told the printer stopped working, although we had just witnessed the customer in front of us receiving a printed receipt. Hilton should be ashamed of themselves for allowing this establishment to carry its name. It is such a shame, the place has so much potential due to its proximity to the amphitheater. I guess they can run it however they want since they are located so conveniently close. We had a blast at the concert and will absolutely come back to the amphitheater, but will stay somewhere else next time and opt to drive and park. We will NEVER be back at this establishment and will avoid all Hilton affiliate’s in the future.
Hospedou-se por 1 diária em set. de 2023
Resposta de lhowlett em 6 de nov. de 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 - Excelente

Tina

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de lhowlett em 27 de set. de 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 - Excelente

Helana

Hospedou-se por 1 diária em set. de 2023
Resposta de lhowlett em 19 de out. de 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 - Terrível

Brandi

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Disgusting conditions
We got to our room and immediately had to leave for a concert we were in town for. When we got back it was late so we didn’t really inspect anything until I woke up because the sheet on the bed rolled up onto me. I got up to fix it and it was so disgusting. Blood stains and pee stains all over the fitted sheet under the sheet i was laying on. Then i looked around the room. Food from previous party all over the floor, pubes on the bloody pee stained sheet on our bed, hair all over the bathroom floor, clipped toenails on the floor, dust caked on the ceiling fan, the lamp shades and the baseboards. Used dirty rags hanging in the shower. I couldn’t go back to sleep after that. I was horrified. I tried to complain to the desk the next morning but the woman working was on the phone and didn’t look up to acknowledge us. This was a horrible experience. I shouldn’t have to inspect a hotel room. It should at least be vacuumed. I have more pictures with the toenails, pubes and pee stains but it won’t let me upload enough photos.
Crumbs everywhere
More goldfish,
We didn’t have any goldfish with us. This was clearly visible by the bed
Hair all over the floor
Hospedou-se por 1 diária em set. de 2023
Resposta de lhowlett em 25 de set. de 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 - Boa

Chantel

Pontos positivos: Serviço e funcionários
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Hospedou-se por 1 diária em set. de 2023
Resposta de Eric R. em 26 de set. de 2023
Dear valued guest, Thank you for taking the time to share feedback of your most recent stay. We look forward to being of assistance when your travels may bring you back to the area.

2/10 - Terrível

ZACHARY

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
These people double charged me! I paid through orbitz in July and then they charged me directly on my card after I left the hotel! Apparently they do this a lot because a manager told me they are working on it.. I've been trying to get my money back for 3 weeks and nothing! About to initiate a dispute with my credit card company.. not only that but the rooms are gross, broken door handles and lamps, rust stains in the bathroom and the carpet is sticky- don't walk around barefoot!
Resposta de lhowlett em 20 de set. de 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 - Terrível

Mindy

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very disappointing. We have always enjoyed staying at Home 2 Suites but this location is awful. As we are entering our room we witnessed cleaning crew across the hall on the phone yelling and cussing. Cleanliness of the rooms were not as they should be. Advertise they have a shuttle service however we were unable to use it as we were told "i havent seen anyone but you can walk to your destination." We then had an added expense for an uber as we were not prepared for a 15min walk. We didn't have access to the fitness center or the pool due to maintenance. Morning bagel was stale. The only positive was a comfortable bed. We will not be back.
Hospedou-se por 1 diária em set. de 2023
Resposta de lhowlett em 18 de set. de 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!