Mr. John Costa: Please allow me to set the record straight: Around 5:30 p.m. Wednesday 17th August 2022 I gladly gave you and your guests a walkabout throughout AMOUR and took the time to summarize my house rules. I politely asked you and your guests to turn off the air conditioners, lights and secure all doors and windows when you were not occupying the property. I clearly, stated that if you do not adhere to my rules, I would enter the property and turn off air-conditioners, lights and secure doors and windows if needed. On Thursday 18th August 2022 the guests left the premise and 2 air conditioners remained on and I turned them off. The guests left the premise that same evening and 3 air conditioners remained on and I turned them off. At around 10:20 p.m. the same evening I heard loud profanity language from the guests upstairs and a loud bang from my sliding glass door. I quickly went upstairs to address these disturbing noises. I knocked on the sliding glass door and saw that my door handle and lock was broken off. At that time, all four guests rushed towards me using abusive behaviour. They threatened me with leaving a bad review. All four guests smelt strongly of alcohol and their speeches were slurred. At that time, I noticed that the sliding doors and windows were wide opened with the air conditioner operating. Mr. Costa stated “rendering the premises approximately 100 degrees and uninhabitable” but they chose to leave the doors and windows opened even on arrival of the Police. It is important to mention, I live on the highest open point in Bermuda! I left the property and called VRBO because I was very upset! VRBO representative was able to calm me down and I cancelled Mr. Costa reservation immediately without any refund. When I arrived home, I was approached by Woman Police Constable Williams 2414. At that time, I explained my side of the story. At the same time, VRBO representative remained on the phone line with me until I arrived home to make sure I was safe. Later that evening, the same Police escorted Mr. Costa and his 3 guests off my property. Additionally, Mr. Costa reservation was for 4 nights; however, they only stayed 1 night and paid for 3 extra nights because of their abusive behaviour and damage to my sliding glass door. Mr. Costa, you are a partner in a law firm! What gives you and your guests the privilege to conduct yourselves like CRIMINALS in my HOME and COUNTRY? [AMOUR is the HEART of HOSPITALITY] Claudette

"I loved hosting Fabrizio and his family. He was great with corresponding the purpose of their trip. He stated that they were visiting Bermuda for pleasure. They treated my home like their own; they kept it clean. Most importantly, they are such warm people. I enjoyed accommodating them and they will be a lucky catch for any host”.

"I loved hosting Susan's group she was great with corresponding the purpose of their trip. She stated that they were visiting Bermuda for a Girls Get-away. They treated my home like their own; they kept it clean. Most importantly, they are such warm people. They arrived as guests and departed as family. I enjoyed accommodating them and they will be a lucky catch for any host”.

Please allow me to set the record straight: 1. The guest booked AMOUR for 30 days - June 1st to 30th; 2. The guest stated upon his arrival that he was going to have guests stay at AMOUR during his 30-day stay; 3. He never indicated when he booked Amour how many guests and their arrival and departure dates; therefore, the computer could not tally up his extra guests and bill for them before he arrived. More importantly, he “instantly booked” my property without asking any questions. 4. Upon arrival the guest and his wife asked about cleaning services for their six extra guests. I told them that I could provide cleaning services, but this service would be provided at an extra cost. 5. Upon receiving this information the guest immediately began to shout and threaten that he was going to call VRBO and complain. He also stated that if cleaning services were not provided, he was going to leave AMOUR. 6. Over the course of the next four weeks or so, the couple and their friends and family members vacationed at my lovely home and appeared to enjoy the amenities of Amour as well as the beautiful views, the perfect location within walking distance of our lovely beaches, restaurants, grocery store, and the Railway Trail. 7. At the end of his stay, I billed the guest $1,250.00 for extra charges for his guests. 8. The guest stated that he would not pay these extra charges. 9. This guest is certainly not welcome back to AMOUR. 10. Yes, it is correct the guest left two days early after staying in my property for 28 days entertaining his guests for free. 11. The guest claimed: “The property was not presented as advertised” yet he stayed for 28 days. 12. I invite you to read my reviews from guests from all over the world and see what they have said about my personal services and the AMOUR experience. 13. I became a Premier Host because of the quality service that I provide to my guests. 14. AMOUR is the HEART of HOSPITALITY. Claudette

"I loved having Vincent, Jodi & Mike, Vincent was great with corresponding the purpose of their trip. He stated that they were visiting Bermuda for work and pleasure. They treated my home like their own; they kept it clean. Most importantly, they are such warm people. They arrived as guests and departed as family. I enjoyed hosting them and they will be a lucky catch for any host”.

I had a really nice experience hosting Roger and his group. From the beginning to the end, the communication was pleasant and smooth. When they arrived, they proved to be really excellent guests. I am grateful that they selected AMOUR as their vacation home. I look forward to hosting them again. Thanks for your time gentlemen.

It was my pleasure to host Chris and his lovely family. They enjoyed the tourist attractions of Bermuda and of course the [Bermudian Warm Hospitality]. I found them to be very friendly, polite and considerate guests who looked after my property extremely well. I have no hesitation in recommending them to other hosts. I would definitely host them again.

‘I loved having [Chris's Family]! They were great with corresponding the purpose of their trip, they treated my place like their own, and most importantly, they are such warm people. Smooth sailing from the get-go. I hope to have the opportunity to host them again and any host would be lucky to have them!’

It's such a great privilege and pleasure to open up my beautiful home AMOUR to any future guest. You will be staying in the home amongst the chirping of the tree frogs, whale watching, the light-beams from the Gibb's Hill Lighthouse circling AMOUR like you're in a bubble of protection, the wind in the curtains is all so magical. AMOUR would afford you spectacular water views that looks over the beautiful South Shore and the Great Sound. Having two separate water views from one home is a very "rare" sighting in Bermuda. Amour is spacious, bright, airy, beautifully decorated and most importantly, comfortable. My home is conveniently located near the following: a pantry, grocery store, restaurants, beaches, golf courses, tennis courts and railway trails. I provide airport transport service if required by an Ambassador's Mr. Quinton Bean. I'm hospitable, thoughtful and you would not be in need of anything. The only regret you would have...is that your stay was to short. "Thanking you in advance for a opportunity to host you soon." Follow Your Passion...AMOUR On THE SOUTH SHORE