Piscina
Verificar disponibilidade

Avaliações de Grand Mercure Shanghai Century Park Hotel

4.5 out of 5
Grand Mercure Shanghai Century Park Hotel
1199 Ying Chun Road Pudong, Shanghai, Shanghai

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 133 de 335 avaliações" "
Nota 8 - Boa. 136 de 335 avaliações" "
Nota 6 - Ok. 42 de 335 avaliações" "
Nota 4 - Insatisfatória. 13 de 335 avaliações" "
Nota 2 - Terrível. 11 de 335 avaliações" "

8,6/10

Limpeza

8,2/10

Serviço e funcionários

8,0/10

Comodidades

8,2/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

DAVID

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent
Hospedou-se por 1 diária em jun. de 2023

10/10 - Excelente

Pedro

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
perfect
Hospedou-se por 11 diárias em jan. de 2019
Resposta de Dennis Hu em 20 de mar. de 2019
Dear Pedro Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely Dennis Hu Executive Assistant Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Recomendadissimo
Estadia excelente, equipe do hotel pronta para atender com bom ingles e com boas dicas. Cafe da manha muito bom. Somente o ar condicionado do quarto que não estava esfriando, parecia por conta do frio ficar numa temperatura relativamente quente.

10/10 - Excelente

Daniele, Curitiba

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good Location
Excelent Hotel, clean and has a good attendent!

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
" Clear and well reception'
The hotel is clean and had a good staff! I recommend it!

10/10 - Excelente

Paul

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I stayed at the hotel for a week in March 2024. It was clean and the beds were very comfortable. The hotel is in a safe residential neighborhood with many restaurants near by. The convention center is about 8 mins away by cab. The breakfast is excellent
Hospedou-se por 4 diárias em mar. de 2024

4/10 - Insatisfatória

Rachib

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
breakfast was not so good, with limited options
Hospedou-se por 2 diárias em mar. de 2024

4/10 - Insatisfatória

Zhongping, Greenwich

Hospedou-se por 2 diárias em fev. de 2024

10/10 - Excelente

Poh Heng, Singapore

Hospedou-se por 1 diária em jan. de 2024

6/10 - Ok

RIXIAN

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023

4/10 - Insatisfatória

henrik

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
old hotel , the old bar is closed , breakfast is terrible, shops and bars around hotel is closed much too expencive comparred to other hotels
Hospedou-se por 5 diárias em dez. de 2023

8/10 - Boa

GUNALAN

Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

SANG KEUN

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em nov.. de 2023

10/10 - Excelente

Steven

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
A convenient location for my business purpose.
Hospedou-se por 1 diária em nov. de 2023

2/10 - Terrível

Viajante verificado

Pontos negativos: Serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em out. de 2023

10/10 - Excelente

Leona

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em set. de 2023

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários e conforto do quarto
Although our check-in, around 10 in the evening, was quick and easy, our first impression of the hotel was a musty smell. When we walked into our room, it had a smoky odor even though it was non-smoking. My wife and I did not get a great night’s sleep as the bed was sunken-in and we kept rolling downward towards the middle. Fortunately, the staff were very helpful the next day and let us change to another room that smelled a little better and had a more comfortable bed. The breakfast was good; a nice mix of Chinese and western food. The hotel itself is in a favorable location adjacent to a shopping center with several restaurants including local flavors, Korean bbq, Indian cuisine, and a British style pub, as well as an Aldi supermarket and some clothing/lifestyle stores. It is also only one block away from Century Park, so I was able to go on a nice Sunday morning run. One loop around the perimeter of the park is almost exactly 5k. Overall, we liked the convenience of the hotel for a weekend stay, as most of our activities were in Pudong, and the price reflects the condition of the hotel; good enough, but certainly not fancy.
Hospedou-se por 3 diárias em set. de 2023

8/10 - Boa

Sebastien

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

BYUNGHAK

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
First of all, the hotel room is in very good condition and the room is large. And because I am familiar with Thumb Plaza, I felt friendly to this hotel and knew the neighborhood well. The breakfast wasn't bad, but it wasn't too good. Overally, I love this hotel.
Hospedou-se por 2 diárias em jul. de 2023

2/10 - Terrível

simon

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
nobody speaks english ,not what you see
the hotel under maintanance no gym ,no spa,no english speaking we left hotel the moment arrived
Hospedou-se por 3 diárias em mai. de 2023

10/10 - Excelente

Azam

Hospedou-se por 1 diária em mar. de 2023

10/10 - Excelente

Hiroya

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
ありがとうございました
Hospedou-se por 1 diária em jul. de 2021

10/10 - Excelente

Yu

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jun. de 2021

10/10 - Excelente

Laura

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great location, clean hotel.
Brilliant hotel, excellent location. Staff spoke English which was refreshing.
Hospedou-se por 1 diária em set. de 2020

2/10 - Terrível

Viajante verificado

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2020
Resposta de Front office manager em 6 de mai. de 2020
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures has been put in place to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel staff was friendly and helpful especially during the novel corona virus crisis. The price, however, really did not match what was booked through Expedia. I doubt the price of the yuan went up while we were in China. So I’m really disappointed about the switch.
Hospedou-se por 10 diárias em jan. de 2020
Resposta de Front office manager em 10 de fev. de 2020
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures has been put in place to address the problem and prevent future occurrence.

10/10 - Excelente

TinTin

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We stayed in these hotel every time we visited Shanghai. Very convenient location.
Hospedou-se por 1 diária em jan. de 2020
Resposta de King em 6 de fev. de 2020
Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 - Excelente

YONG HO

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
그랜드 머큐어 상하이 센추리 파크 호텔 좋아요~~~
조용하고 편안한 호텔입니다. 주변에 도보로 식사나 쇼핑이 가능합니다. 가까운 곳에 택시를 이용하여 많은 식사 및 쇼핑을 할 수 있고 출장이나 가족 여행에 좋은 숙소입니다.
Hospedou-se por 5 diárias em jan. de 2020
Resposta de King em 6 de fev. de 2020
Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 - Boa

HO GEON

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
시설은 좋으나 방이 약간 추웠고 낮은 층은 새벽에 청소차때문에 시끄러움 조식은 그럭저럭 먹을만하
Hospedou-se por 5 diárias em jan. de 2020
Resposta de King em 6 de fev. de 2020
Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Although the location is a bit far from the city center, it provides tranquility and would be suitable for travelers looking for a good rest. There are many food and shopping options available nearby as well.
Hospedou-se por 8 diárias em dez. de 2019
Resposta de Dennis Hu em 9 de jan. de 2020
Dear value guest Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Dennis Hu Hotel Manager

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2020
Resposta de Front office manager em 6 de jan. de 2020
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 - Excelente

serena

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2019
Resposta de Front office manager em 30 de dez. de 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

2/10 - Terrível

Viajante verificado

Hospedou-se por 2 diárias em dez. de 2019
Resposta de Dennis Hu/Hotel Manager em 27 de dez. de 2019
Dear value guest Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please kindly provide your value opinion regarding our shortfall and we will take appropriate measures to solve the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Dennis Hu Hotel Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2019
Resposta de Dennis Hu/Hotel Manager em 23 de dez. de 2019
Dear sir / madam, thank you for staying at Grand Mercure Shanghai Century Park! We're glad to provide guests with a comfortable stay experience. Looking forward to your next visit. Thank you.

6/10 - Ok

Viajante verificado

Hospedou-se por 2 diárias em dez. de 2019
Resposta de Front office manager em 22 de dez. de 2019
尊敬的贵宾： 非常感谢您花时间告诉我们有关您在上海证大美爵酒店的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意. 在美爵, 我们力求以精致的服务和对宾客的真诚关怀，让您每一次的入住体验都达到最佳水平。您的意见和建议对我们的持续改进和不断完善十分重要，我们真诚地希望能了解您更详细的入住体验。再次感谢您与我们分享您的入住体验，我们诚挚地希望在不久的将来能够有机会为您奉上真正的美爵高品质服务。 祝愿您生活愉快！

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Serviço e funcionários e comodidades
設備は良いが洗面所とバストイレ回りに髪の毛が複数残っていたことが残念。 朝食はチャーハンと焼きそばが美味しくなかった。他のホテルでは感じたことはない。チャーハンが美味しいことは重要だと思う。それ以外の食べ物は悪くない。
Hospedou-se por 1 diária em dez.. de 2019
Resposta de ロビー部長 em 23 de dez. de 2019
尊敬するお客様、 衛生問題については、関係部門に注意してもらい、掃除する時にもっと注意して、次回は発生しないようにします。 貴重なご意見ありがとうございます。今度のチェックインを楽しみにしています。

10/10 - Excelente

Craig, Portland, OR

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beds are comfortable, conveniently located close to shopping and restaurants. A lovely pool and gym.
Hospedou-se por 2 diárias em dez. de 2019
Resposta de Front office manager em 17 de dez. de 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 - Boa

Viajante verificado

Hospedou-se por 3 diárias em dez. de 2019
Resposta de Front office manager em 16 de dez. de 2019
Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 - Ok

Patrick, New York area.

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room is nice. Air conditioner was broken. I had asked them to fix it and they never did. I like the location but don’t know if I will stay there again. I booked the most expensive room and should have been treated better. For all the complaints they say the same thing. We value your opinion and will speak to there staff.
Hospedou-se por 3 diárias em dez. de 2019
Resposta de Front office manager em 16 de dez. de 2019
Dear Patrick, I did apologize for your bad experience in our hotel. I'm not sure if you mean the room air-con is too hot as we didn't open the cool due to outside temperature. However, if you could come next time, you can told us in advance so that we will arrange a better room for you. Thanks for your comments, hope to serve you better in the near future.

8/10 - Boa

Natalia

Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Hospedou-se por 3 diárias em dez. de 2019
Resposta de Front office manager em 13 de dez. de 2019
Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

10/10 - Excelente

Viajante verificado

Hospedou-se por 1 diária em dez.. de 2019
Resposta de Front office manager em 11 de dez. de 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

10/10 - Excelente

jie

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
前台万玲服务非常好，又漂亮
前台万玲服务非常好，又漂亮
Hospedou-se por 1 diária em dez.. de 2019

8/10 - Boa

Chiang

Viagem de negócios
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
旅館附近很方便，清潔度也OK，但是我住的那間剛好暖氣壞了，有派人來修理，但是還是不太暖，其餘的都很滿意
Hospedou-se por 2 diárias em nov.. de 2019
Resposta de King Front office manager em 9 de dez. de 2019
尊敬的贵宾： 非常感谢您花时间告诉我们有关您在上海证大美爵酒店的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。对于您提及的空调问题我感到万分抱歉，我会将您的意见反馈给工程部并改进。在美爵, 我们力求以精致的服务和对宾客的真诚关怀，让您每一次的入住体验都达到最佳水平。您的意见和建议对我们的持续改进和不断完善十分重要，我们真诚地希望能了解您更详细的入住体验。再次感谢您与我们分享您的入住体验，我们诚挚地希望在不久的将来能够有机会为您奉上真正的美爵高品质服务。 祝愿您生活愉快！

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good location, lots of shops and restaurants around hotel.
Hospedou-se por 1 diária em nov. de 2019
Resposta de King Front office Manager em 2 de dez. de 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 - Boa

Dr.dressler, Berlin

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
English ist Bei vielen einfachen mitarbeitern Des hotels nicht zu erwarten.wird Aber ausgeglichen durch die grosse hilfsbereitschaft der reception. Hotel etwas ausserhalb der metro station,diesel koennen Aber mit 20 rmb das wind etwa 2.5 euro leicht erreicht werden. Restaurants und supermarket sind but wenige schritte entfernt.
Hospedou-se por 5 diárias em nov.. de 2019
Resposta de King Front office manager em 2 de dez. de 2019
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire visit.

8/10 - Boa

Carol, Singapore

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel is not new, but rooms have been renovated and upgraded. Well maintained. Good location with lots of restaurants in the vicinity and taxis are readily available.
Hospedou-se por 4 diárias em nov.. de 2019
Resposta de King Front Office manager em 1 de dez. de 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 - Boa

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
good location
nice hotel
Hospedou-se por 1 diária em nov. de 2019
Resposta de King Front office manager em 1 de dez. de 2019
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 - Boa

Viajante verificado

Hospedou-se por 1 diária em nov. de 2019
Resposta de King Front office manager em 16 de nov. de 2019
Thank you very much for sharing your comments regarding your recent stay at the Grand Mercure Shanghai Century Park. I am glad to learn that you had a nice stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 - Insatisfatória

Kwai Fun

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade e conforto do quarto
No cool air, poor air conditioning, keep temp 26-27, need to open the balcony door(must sign for permission to unlock), the receptionist said we might check out 2pm, but the last day our key not effective 12 at noon, we asked & the response was extra payment after 1pm, we been stayed for 4 nights, also same happening to our friends, they left 2 days before us😡
Hospedou-se por 4 diárias em nov.. de 2019
Resposta de King Front office manager em 13 de nov. de 2019
Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For the problem you mentioned, we will make internal training again for our staff. And during the period you stay, we close the air-con due to outside temperature which make you feel hot, we really feel sorry for that. Thanks again for your kindly cooments.Wish to serve you better in the near future!

6/10 - Ok

IL HYUN

Viagem com a família
Pontos negativos: Limpeza
아늑하고 럭셔리하나 구석구석 먼지가 옷과 가방에묻어서 기분이상함 그리고 방번호가 이 아래에있어서 이상했음 나쁘지않음
Hospedou-se por 2 diárias em out. de 2019
Resposta de King Front office manager em 4 de nov. de 2019
친애하는 손님, Grand Mercure Shanghai Zhengda에 숙박 해 주셔서 감사합니다! 유감스럽게도 귀하의 기대에 부응하지 못했습니다. 진심으로 사과드립니다. 언급 한 문제는 관련 부서에 반영되었으며, 객실이 깨끗해야합니다. 감사합니다!