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Avaliações de La Quinta Inn & Suites by Wyndham San Francisco Airport N

2.5 out of 5
La Quinta Inn & Suites by Wyndham San Francisco Airport N
20 Airport Blvd, South San Francisco, CA

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 853 de 1916 avaliações" "
Nota 8 - Boa. 515 de 1916 avaliações" "
Nota 6 - Ok. 219 de 1916 avaliações" "
Nota 4 - Insatisfatória. 164 de 1916 avaliações" "
Nota 2 - Terrível. 165 de 1916 avaliações" "

8,2/10

Limpeza

8,2/10

Serviço e funcionários

7,8/10

Comodidades

8,0/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Tayze

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente estadia próximo do aeroporto
Ótima opção de hotel próxima do aeroporto, ficamos em família, chegamos tarde, esperamos pelo transfer no local do suttle transfer em torno de 25 min. O quarto é reformado, muito limpo, camas, travesseiros e roupas de cama de ótima qualidade. Banheiro muito bom! Toalhas novas, shampoo, condicionador e sabonete dove. Café da manhã acima da média da maioria dos hotéis americanos. Minha experiência foi ótima! Ótimo custo benefício, transfer e café da manhã inclusos. Recomendo e voltaria certamente!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Manager em 22 de dez. de 2023
Dear Guest,Thank you so much for sharing your perfect 10 out of 10 review. We are extremely pleased to hear that you had an excellent stay, especially considering the hotel's proximity to the airport.It is gratifying to know that you and your family enjoyed a renovated, clean and well-equipped room. Our commitment to quality of service is reflected in the choice of high-quality bedding, bathroom amenities and an above-average breakfast. Thank you for recommending our hotel and we look forward to welcoming you again in the future.Sincerely, Hotel Manager

2/10 - Terrível

Gilmara

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Manager em 7 de out. de 2023
Dear Guest,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

8/10 - Boa

Roberto

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em set. de 2023
Resposta de Hotel Manager em 13 de set. de 2023
Dear Guest,Thank you for taking the time to leave a review, Roberto. We appreciate your feedback and are glad to hear you had a positive experience during your stay. If you have any suggestions on how we can improve your next visit, please don't hesitate to let us know. Safe travels!Sincerely,Hotel Manager

6/10 - Ok

Alex

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mar. de 2023
Resposta de Hotel Manager em 14 de abr. de 2023
Dear Guest,Thanks for your visit to our hotel. Please say more about your stay, if we missed any mark in hospitality, looking at the rating of only 6-star. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon! Sincerely,Hotel Manager

10/10 - Excelente

Luciana

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente atendimento. Quarto e banheiro otimos. A unica coisa q eu acho q precisa é trocar o carpete do quarto. Esta um Pouco velho e tinha partes q estava grudando.
Hospedou-se por 1 diária em mar. de 2023
Resposta de Hotel Manager em 17 de abr. de 2023
Olá Luciana,Obrigado pela sua estadia em nossa propriedade. Agradecemos o seu feedback e diga-nos o que você gostou e também as áreas em que precisamos melhorar. Vamos trabalhar mais para mudar o tapete com base em suas observações. Espero recebê-lo novamente em breve.Sinceramente,Gerente do hotel.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2021
Resposta de GM em 29 de out. de 2021
Thank you for staying with us.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2021
Resposta de GM em 31 de out. de 2021
Thank you for staying with us.

10/10 - Excelente

Anita

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was very close to highway so very easy commute. Although it had the train tracks close by we never heard the trains at all.
Hospedou-se por 2 diárias em mai. de 2024

4/10 - Insatisfatória

Jeffrey

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
AVOID. I called the property in the morning before our flight to ask about the airport shuttle. Front desk replied to just call from airport. I called from airport, only to receive "please hold". This happened multiple times from the baggage claim to the hotel shuttle area. So we are waiting outside with international phones, on hold. No data plan to call Uber. The shuttle finally arrived after 45 minutes. Upon arrival, the woman at the front desk was apparently alone. It was clear from her dialogue with others before us that she was in over her head. She had 5 parties in the lobby including ours and a phone that was active. The property is split so you might need to cross some inactive train tracks to get to your building after checking in. There were vagrants loitering in this space. The back building does not have locking doors, so your room door is the sole barrier between you and the world. Our bathroom in the non-smoking room had very recently been smoked in. The shuttle was dead reliable upon departure in the morning, and breakfast was average with happy, active staff and a nice selection. The breakfast staff were working hard and kept a tidy (big) space, bringing my staff rating of inexcusable for the front desk, up to average. This hotel is a definite "pass" due to the lack of communication from the person on-duty and the poor security.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Myrna

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love the breakfast!
Hospedou-se por 1 diária em abr. de 2024

4/10 - Insatisfatória

Catherine

Hospedou-se por 1 diária em fev. de 2024

8/10 - Boa

Robert

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 18 de mai. de 2024
Dear Guest,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. If there's anything specific we can do to improve and earn that extra star next time, please let us know. We hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

10/10 - Excelente

Jaime

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 17 de mai. de 2024
Dear Guest,Thank you for your excellent review! We're delighted to hear that you had a great experience during your stay. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

6/10 - Ok

Kaitlyn

Pontos positivos: Serviço e funcionários
The pool area was pretty dirty. It was under construction when we stayed.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 15 de mai. de 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the condition of our pool area during your stay. We understand the importance of providing a clean and enjoyable environment for our guests and regret that we fell short on this occasion. We appreciate your understanding during the construction period and hope that you will consider giving us another opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 - Boa

Connie

Viagem em grupo
I think it is ridiculous to charge $10 for parking! I did not have this charge 2 weeks ago when I stayed there, and in fact, have never paid for parking at a hotel!
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 15 de mai. de 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the parking fee. We understand your concerns and will take them into consideration. Please note that parking fees can vary depending on factors such as location and amenities offered. We appreciate your understanding and hope that you will consider staying with us again in the future.Sincerely, Hotel Manager

4/10 - Insatisfatória

Kong

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 15 de mai. de 2024
Dear Guest,Thank you for sharing your feedback with us. We regret that your experience did not meet your expectations. If you could provide us with more details about your stay and any specific issues you encountered, we would greatly appreciate the opportunity to address them and improve our services for future guests. Your satisfaction is important to us, and we hope to have the chance to better serve you in the future.Sincerely, Hotel Manager

10/10 - Excelente

P Agnes

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Picked up to and from airport
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 13 de mai. de 2024
Dear Guest,Thank you for your perfect rating! We're pleased to hear that you enjoyed our airport shuttle service. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

8/10 - Boa

steve

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was good however it is right by the train tracks and the hotel is split into 2 buildings
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 13 de mai. de 2024
Dear Guest,Thank you for your review. We're pleased to hear that you found our hotel to be good overall. We apologize for any inconvenience caused by our proximity to the train tracks and the layout of our buildings. Your feedback is valuable, and we'll use it to improve our guests' experiences. If there's anything else we can do to make your next stay even better.Sincerely, Hotel Manager

10/10 - Excelente

Kerry

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful large rooms! Super great breakfast with many choices!
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 13 de mai. de 2024
Dear Guest,Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed our beautiful large rooms and our super great breakfast with many choices. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 - Ok

HIROSHI

Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 11 de mai. de 2024
Dear Guest,Thank you for your rating. If there are any specific concerns you'd like to address or suggestions for improvement, please feel free to share them with us. We value your feedback and strive to make every guest's experience a positive one.Sincerely, Hotel Manager

6/10 - Ok

Stephanie

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Comfortable, convenient. Tried to book parking but could not get straight answer so made other arrangements.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 11 de mai. de 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found your stay comfortable and convenient. We apologize for any confusion regarding parking and appreciate your understanding. Your comments will be shared with our team to ensure better communication in the future. We hope to have the opportunity to welcome you back for a more seamless experience.Sincerely, Hotel Manager

8/10 - Boa

Lester

Viagem de negócios, Viagem em grupo
Pontos positivos: Serviço e funcionários e comodidades
La verda que la parte norte anexo del hotel necesita acondicionar mejor el área y mucho ruido por las máquinas del tren que pasan sobre la propiedad
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 9 de mai. de 2024
Dear Guest,We appreciate your comments and rating. We are sorry for the inconvenience you experienced with the noise of the train engines and the need to improve the adjacent northern area of the hotel. We will take your comments into account to improve our guests' experience. If there is anything else we can help you with, please do not hesitate to contact us. We hope to have you back in the future to offer you an even better stay.Sincerely, Hotel Manager

10/10 - Excelente

Missionary

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 9 de mai. de 2024
Dear Guest,Thank you for your 5-star rating! We're delighted to see that you had a positive experience during your stay with us. If you have any specific feedback or suggestions for us, please feel free to share. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

10/10 - Excelente

Jhon

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Hotel Manager em 9 de mai. de 2024
Dear Guest,Thank you for your 5-star rating! We're thrilled to hear that you had an excellent experience during your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 - Ok

Partha

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
We were given room in a building at the back of the property which goes beyond a railway line. So in the dead of the night in very cold windy conditions we had to carry our luggage over a distance. They also blocked a very high deposit of $270 for a hotel booking worth $500, which they promised to release in a week hopefully.
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Hotel Manager em 9 de mai. de 2024
Dear Guest,Thank you for sharing your experience. We apologize for the inconvenience you faced with the room location and the deposit hold. We understand the challenges you encountered and will address these issues internally to ensure a smoother experience for our guests in the future. Please rest assured that the deposit hold will be released promptly. Your feedback is valuable to us, and we hope to have the opportunity to improve your impression of our hotel on any future visits.Sincerely, Hotel Manager

6/10 - Ok

Julietta

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Hotel Manager em 9 de mai. de 2024
Dear Guest,Thank you for your rating. We strive to provide the best experience possible for our guests. If there were any specific areas where we fell short during your stay, please feel free to share them with us so we can work on improving.Sincerely, Hotel Manager

10/10 - Excelente

Vivek

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Super comfortable place to stay and especially front desk associates are super friendly and very cooperative…
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel Manager em 6 de mai. de 2024
Dear Guest,Thank you for your perfect rating and kind words! We're delighted to hear that you had a super comfortable stay with us and that our front desk associates were friendly and cooperative. Your satisfaction is our priority, and we appreciate your positive feedback. We hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 - Excelente

Nanette

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I will book again.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 6 de mai. de 2024
Dear Guest,Thank you for your perfect rating and positive feedback. We're thrilled to hear that you had a great experience during your stay and that you plan to book with us again. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 - Excelente

Lester

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 6 de mai. de 2024
Dear Guest,Thank you for your perfect rating! We're glad to hear that you had a nice experience during your stay. If there's anything specific you enjoyed or any areas where you believe we can improve, please let us know. We appreciate your feedback and hope to welcome you back again in the future!Sincerely, Hotel Manager

8/10 - Boa

Tanya

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Es un buen hotel solo para llegar a dormir, la atencion muy buena, el personal super amable.
Resposta de Hotel Manager em 2 de mai. de 2024
Dear Guest,Thanks for your review! We are glad to know that you found our hotel good for a restful stay and that you received excellent attention from our friendly staff. We value your feedback and hope to welcome you back in the future to provide you with an even better experience.Sincerely, Hotel Manager

8/10 - Boa

Susan

Pontos positivos: Limpeza e condições e instalações da propriedade
Property ok; staff do so; sent us to a room that was already occupied at 10 PM! Yikes!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 2 de mai. de 2024
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience of being directed to an occupied room, which is certainly not up to our standards. We'll address this issue with our staff to ensure it doesn't happen again. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 - Boa

Connie

Viagem em grupo
Pontos positivos: Condições e instalações da propriedade
Poor shower pressure; no hot water in sink in bathroom.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 2 de mai. de 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the shower pressure and the lack of hot water in the sink. We'll investigate these issues to ensure they are promptly addressed. Your input is valuable, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

10/10 - Excelente

Manuel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to SFO.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 2 de mai. de 2024
Dear Guest,Thank you for your excellent review! We're glad to hear that our location near SFO was convenient for you. We appreciate your feedback and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

8/10 - Boa

Eric

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Needed a place to park a 2 car trailer and it was just what I needed . Close to the airport for friend to meet us at Hotel.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 29 de abr. de 2024
Dear Guest,Thank you for choosing our hotel for your stay and for sharing your experience. We're glad to hear that our location met your needs and provided convenience for your travel plans. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 - Excelente

James

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was fine. All the staff were friendly and helpful.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Hotel Manager em 29 de abr. de 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you had a pleasant stay with us and that our staff were friendly and helpful. If you ever find yourself in the area again, we would be thrilled to welcome you back for another excellent experience.Sincerely, Hotel Manager

10/10 - Excelente

Nicole Zatarain

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing breakfast and atmosphere!
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Hotel Manager em 29 de abr. de 2024
Dear Guest,Thank you for your kind words! We're thrilled to hear that you enjoyed our breakfast and the atmosphere at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another amazing experience in the future.Sincerely, Hotel Manager

10/10 - Excelente

Ann, Carmichael

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff here is always wonderful to me. The rooms are clean. They operate a reliable free airport shuttle. I appreciate the hot breakfasts with fruit, the welcome cookies and the snack bar.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 27 de abr. de 2024
Dear Ann,Thank you for your perfect rating and lovely feedback! We're delighted to hear that you consistently receive wonderful service from our staff and that you find our rooms clean. It's great to know that you appreciate our reliable free airport shuttle and enjoy our hot breakfasts, welcome cookies, and snack bar. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service during your future stays!Sincerely, Hotel Manager

10/10 - Excelente

Mary Ellen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly employees
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 26 de abr. de 2024
Dear Mary Ellen,Thank you for your 5-star rating and for highlighting our friendly employees! We're thrilled that our team made your stay enjoyable. If there's anything else you loved about your experience or any areas where we can further enhance your next visit, please let us know. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager

10/10 - Excelente

Mustafa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Close to the airport and good customer service.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 24 de abr. de 2024
Dear Mustafa,Thank you for the perfect rating and positive feedback! We're delighted to hear that you enjoyed our hotel's proximity to the airport and received good customer service during your stay. Providing convenience and excellent service for our guests is important to us, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

8/10 - Boa

Frank

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Elevator makes a lot of the wrong noises. Parking lot would benefit from someone picking up the trash.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 24 de abr. de 2024
Dear Guest,Thank you for your feedback! We appreciate your comments about the elevator and the parking lot. Ensuring the safety and cleanliness of our facilities is important to us, and we'll address these issues promptly to improve our guests' experience. If there's anything else we can do to enhance your stay or address any concerns you may have, please don't hesitate to let us know. We value your input and hope to welcome you back for a more enjoyable stay in the future!Sincerely, Hotel Manager

8/10 - Boa

Xuli

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good experience
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 23 de abr. de 2024
Dear Xuli,Thank you for sharing your experience! We're glad to hear it was positive overall. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 - Ok

Walter

Pontos positivos: Limpeza e serviço e funcionários
Had to cross RR tracks past homeless to get to other room. Our party was split between two buildings. In closer building we had to move twice due to bathroom maintenace issues. Staff was great: friendly and very helpful. We really appreciated the veteran parking.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Hotel Manager em 24 de abr. de 2024
Dear Walter,Thank you for sharing your experience with us. We're glad to hear that you found our staff to be friendly and helpful, and we're pleased that you appreciated the veteran parking. However, we apologize for the inconvenience of having to cross railroad tracks and past homeless individuals to get to your room, as well as the maintenance issues you encountered in the closer building. We understand how frustrating these issues can be, and we'll work to address them promptly to ensure a better experience for our guests in the future. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 - Excelente

VICTOR

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Todo bien
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 22 de abr. de 2024
Dear Guest,Thank you for your perfect rating and positive comment! We are delighted to know that your experience was excellent. Your satisfaction is our priority and we hope to welcome you again in the future.Sincerely, Hotel Manager

6/10 - Ok

Amy

Pontos negativos: Condições e instalações da propriedade
The elevator didn’t work. The ice machine was broken. Had to haul my stuff upstairs.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Hotel Manager em 22 de abr. de 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the elevator and the broken ice machine during your stay. Your comments are important to us, and we will address these issues promptly to ensure a better experience for our guests. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 - Excelente

Matthias

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good airport hotel, nice suites for families with two rooms.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 20 de abr. de 2024
Dear Guest,Thank you for your positive feedback, Matthias! We're delighted to hear that you found our hotel to be a good airport option and that you appreciated our suites for families with two rooms. Providing comfortable accommodations for our guests is our top priority, and we're glad we could meet your expectations. We appreciate your review and look forward to welcoming you back for another great stay in the future.Sincerely, Hotel Manager

10/10 - Excelente

Niver

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great service
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 20 de abr. de 2024
Dear Guest,Thank you for your positive review! We're delighted to hear that you received great service during your stay. Providing excellent service to our guests is our top priority, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

6/10 - Ok

Charessa

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 19 de abr. de 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We regret to hear that your experience fell short of your expectations. Your satisfaction is important to us, and we would appreciate any specific details you can provide about your stay so we can address any issues and improve our service. Please feel free to reach out to us directly with any further comments or concerns. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Sincerely, Hotel Manager

8/10 - Boa

Amelia

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 6 de mai. de 2024
Dear Guest,Thank you, Amelia, for your positive rating! We're glad to hear that you had a good experience during your stay. If there's anything specific you think we could do better to earn that extra star next time, please let us know. We appreciate your feedback and hope to welcome you back again in the future!Sincerely, Hotel Manager

10/10 - Excelente

Mustafa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient and close to the airport
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 12 de abr. de 2024
Dear Guest,Thank you for your 5-star review on Expedia! We're delighted to hear that you found our hotel convenient and close to the airport. Your positive feedback is much appreciated, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 - Insatisfatória

Edgardo, Chico

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The room we were in smell urine
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 13 de abr. de 2024
Dear Guest,We apologize for the unpleasant experience you encountered during your stay. Your feedback regarding the smell in your room is concerning, and we will address this issue promptly with our housekeeping team to ensure a more comfortable experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to make it right during your next visit.Sincerely, Hotel Manager