Vista da propriedade

Avaliações de Days Inn & Suites by Wyndham Braunig Lake

2.5 out of 5
Days Inn & Suites by Wyndham Braunig Lake
13800 IH 37 South, Elmendorf, TX

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 198 de 453 avaliações" "
Nota 8 - Boa. 120 de 453 avaliações" "
Nota 6 - Ok. 69 de 453 avaliações" "
Nota 4 - Insatisfatória. 28 de 453 avaliações" "
Nota 2 - Terrível. 38 de 453 avaliações" "

8,0/10

Limpeza

8,4/10

Serviço e funcionários

8,2/10

Comodidades

7,6/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Amanda

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place, employees were helpful would recommend to family and friends
Hospedou-se por 1 diária em mai. de 2024
Resposta de Hotel manger em 10 de mai. de 2024
Thank You for your feedback.Greatly appreciated

10/10 - Excelente

Michele

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Its one of the more affordable places to stay! conveniently located. quiet and less hectic than staying closer to downtown San Antonio
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 26 de abr. de 2024
Dear Michele,Thank you for your positive feedback and for choosing to stay with us. We're delighted that you found our hotel to be affordable, conveniently located, and a peaceful retreat away from the downtown hustle of San Antonio. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

4/10 - Insatisfatória

Beatriz

Resposta de Hotel manager em 27 de abr. de 2024
Dear Guest,Thank you for sharing your feedback with us. We regret to learn that your experience did not meet your expectations. Your comments are valuable, and we will use them to address any areas of improvement, particularly regarding cleanliness and service quality. We appreciate your input and hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely, Hotel Manager

8/10 - Boa

Omar

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean rooms
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Hotel Manager em 22 de abr. de 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our rooms clean during your stay. If there are any additional areas where we can improve to earn that extra star next time, please feel free to let us know. We appreciate your input and hope to welcome you back soon.Sincerely, Hotel Manager

10/10 - Excelente

Allen, Pleasanton

Viagem em grupo
Pontos positivos: Comodidades
Convenient place for a fishing trip.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 18 de abr. de 2024
Thank You for your feedback Greatly appreciated

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Breakfast was pretty good.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 10 de abr. de 2024
Dear Guest,Thank you for your wonderful feedback on Expedia! We're thrilled to hear that you enjoyed our breakfast offerings during your stay with us. Providing a satisfying breakfast experience is one of our top priorities, and we're delighted that you found it to be pretty good. Your satisfaction is important to us, and we appreciate your positive comments. We constantly strive to provide excellent service and amenities for all our guests. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 - Excelente

alex

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
the room was smelling clean and disinfected.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 10 de abr. de 2024
Dear Guest,Thank you for your positive review! We're glad to hear that you found the room clean and disinfected during your stay. Your satisfaction is important to us, and we appreciate your feedback.Sincerely, Hotel Manager

6/10 - Ok

Richard

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 30 de abr. de 2024
Dear Guest,Thank you for sharing your feedback. We're pleased to know you found positives during your stay. However, we're sorry for any areas where we may have fallen short. Your comments are valuable as we continually strive to enhance our services.Sincerely, Hotel Manager

10/10 - Excelente

Dwight

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was as expected.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 10 de abr. de 2024
Dear Guest,Thank you for taking the time to share your feedback on Expedia. We're pleased to hear that your experience met your expectations during your recent stay with us. If there's anything specific you enjoyed or if there's anything we can do to enhance your experience further in the future, please don't hesitate to let us know. We value your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 - Excelente

Kristie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 10 de abr. de 2024
Dear Guest,Thank you for your 5-star rating on Expedia! We're delighted to know that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're thrilled to have met your expectations. If you have any further feedback or if there's anything we can assist you with, please feel free to let us know.Sincerely, Hotel Manager

10/10 - Excelente

Peter

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place. Pool was fine for someone from NH where it is bit colder than here.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 8 de abr. de 2024
Dear Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that you found our pool to be a refreshing escape from the colder weather of New Hampshire. Your positive feedback is greatly appreciated. We're always striving to provide the best experience for our guests, and your satisfaction is our top priority. If there are any areas where you feel we could improve, please don't hesitate to let us know. Your input helps us to continue enhancing our services.Sincerely, Hotel Manager

6/10 - Ok

Emilio

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 27 de mar. de 2024
Dear Guest,Thank you for taking the time to leave a review. We're glad to hear that you chose to stay with us. We appreciate your feedback, as it helps us identify areas for improvement. If there are specific aspects of your stay that we can address to enhance your experience next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

6/10 - Ok

Julie

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
As a place to sleep and shower, this was an acceptable place, comfortable and clean. To stay longer on days too chilly for the pool, there is not much to do anywhere near. We had TV problems, and they were handled, but not promptly--since only one person seemed to be available for both the front desk and room assistance. My only real criticism is that there was no coffee maker and no cup that could be used in the microwave. I like a cup of tea in the evening, and I had brought my own tea, but there was no way to make it since only styrofoam and thin plastic cups were provided. We saw the breakfast but did not sample it -- it looked decent --things like scrambled eggs, sausage, biscuits, cereal, waffle-maker-- but we wanted to be on our way for a long drive so we chose to skip it.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 18 de mar. de 2024
Dear Guest,Thank you for sharing your feedback with us on Expedia. We're glad to hear that you found our hotel comfortable and clean for a good night's sleep and shower. We apologize for the inconvenience you experienced with the TV problems and the limited options for making hot beverages. Your comments have been noted, and we will look into improving these aspects of our service. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager

10/10 - Excelente

Ortiz

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hank you again for awesome stay the room set up was really beautiful we will be staying here next time
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 13 de mar. de 2024
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had an awesome stay and found the room setup to be beautiful. It's fantastic to know that we've earned your loyalty, and we look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 - Excelente

Xena

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 2 de mar. de 2024
Dear Xena,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 - Excelente

Nancy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful Breakfast. Conveniently located next to a hamburger place. The only problem we had was the shower curtain did not contain the water in the walk in shower, and the toilet seat was not secure.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 13 de fev. de 2024
Dear Guest,Thank you for your 5-star review! We're thrilled to hear that you enjoyed our wonderful breakfast and found our location convenient. We appreciate your feedback regarding the shower curtain and toilet seat; we'll address these issues promptly to ensure a more comfortable stay for our guests. We hope to welcome you back for another great experience in the future.Sincerely, Hotel Manager

8/10 - Boa

Ana, HOUSTON

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The bathroom smell was a little strong, but other than that it was perfect.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 13 de fev. de 2024
Dear Guest,Thank you for your review and for choosing to stay with us. We're glad to hear that overall you had a perfect experience. We apologize for the strong smell in the bathroom and will investigate this matter to ensure it doesn't affect future guests. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

6/10 - Ok

Jose

Hospedou-se por 4 diárias em fev. de 2024
Resposta de Hotel Manager em 13 de fev. de 2024
Dear Guest,Thank you for your review. We're sorry to hear that your experience with us was not up to your expectations. If there's anything specific you'd like to share with us about your stay, please feel free to reach out. Your feedback helps us improve, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Not bad
Clean and comfortable but old hotel. Little overpriced!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 8 de fev. de 2024
Dear Guest,Thank you for your review. We're glad to hear that you found our hotel clean and comfortable. We apologize if you felt it was overpriced. We appreciate your feedback and will take it into consideration as we strive to provide value to our guests. We hope to have the opportunity to welcome you back for another pleasant stay.Sincerely, Hotel Manager

10/10 - Excelente

Dawn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Hotel Manager em 24 de jan. de 2024
Dear Guest,Thank you for taking the time to share your feedback on your recent stay with us. We are delighted to hear that you rated our hotel a perfect 10 out of 10. Your positive comments are truly appreciated, and we are pleased to have met your expectations. However, we also value constructive feedback to continuously improve our services. If there are any specific areas or aspects you feel we could enhance, please feel free to share them with us. Your input is crucial in ensuring we provide an exceptional experience for all our guests.Sincerely, Hotel Manager

8/10 - Boa

donna

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I had some issues with double booking and the staff was really helpful in getting it fixed the place was clean and a perfect stop for a over night stay
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Manager em 10 de jan. de 2024
Dear Guest,Thank you for sharing your experience with us. We are delighted to hear that our staff efficiently resolved the double booking issue and that you found our facilities clean. We understand the importance of a seamless stay and appreciate your acknowledgment of our team's assistance.We value your feedback and hope to have the opportunity to welcome you back for another positive experience.Sincerely, Hotel Manager

8/10 - Boa

clinton

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were very comfortable and it was quiet
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Hotel Manager em 4 de jan. de 2024
Thank you for your feedback. Greatly appreciated.

10/10 - Excelente

Feng

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manger em 31 de dez. de 2023
Thank you for your feedback its greatly appreciated

10/10 - Excelente

Manya

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
hidden gem
great place to stay with a great breakfast selection, our entire stay was very comfortable
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Manager em 20 de dez. de 2023
Dear Guest,We sincerely appreciate your positive feedback. It's delightful to hear that you found our hotel to be a great place to stay, and we're thrilled that you enjoyed our breakfast selection. Providing a comfortable and enjoyable experience for our guests is our top priority. Your kind words are truly motivating for our team. Thank you for choosing to stay with us, and we look forward to welcoming you back for another comfortable stay.Sincerely, Hotel Manager

8/10 - Boa

Ebony

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
The staff was very friendly and helpful. The room was average. There was a very strong cleaner smell that stayed on all of our clothes and bags. It was hard to sleep because of the smell. It was good enough for one overnight stay but would not have stayed longer. The hot water is scalding. Need to have a warning. My husband burned his hand.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Hotel Manager em 15 de dez. de 2023
Dear Guest,Thank you for sharing your feedback. We're pleased to hear that you found our staff friendly and helpful. However, we apologize for the inconvenience caused by the strong cleaner smell in the room. We take this seriously and will address the matter to ensure a more pleasant experience for our guests. Additionally, we're sorry to hear about the issue with the hot water and the lack of a warning. Your safety is a top priority, and we will take immediate steps to address this concern. We appreciate your valuable input, and we hope to have the opportunity to improve and provide you with a more comfortable stay in the future.Sincerely, Hotel Manager

10/10 - Excelente

Glenn

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
The parameter lights along the stairs were flashing all night long. One light went out. The bathtub enclosure was not desirable nor was it safe. The hand safety rail was missing on the shower wall which left two big holes in the wall. In time, the water seepage through the holes will create mold & mildew as well as a safety hazard if the water penetrates the wall and goes on to the floor.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Hotel Manager em 20 de nov. de 2023
Dear Guest,Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced with the lights along the stairs and the bathtub enclosure. Your safety and comfort are our top priorities, and we take your feedback seriously. Our maintenance team will promptly address the lighting and safety rail concerns to ensure a secure and enjoyable environment for all our guests. We appreciate your understanding.Sincerely, Hotel Manager

10/10 - Excelente

Jennifer

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved it
Hospedou-se por 2 diárias em out. de 2023
Resposta de MANAGER em 7 de nov. de 2023
THANK YOU FOR YOUR FEED BACK.

8/10 - Boa

Conner

Viagem em grupo
Pontos positivos: Limpeza e comodidades
Pontos negativos: Condições e instalações da propriedade
Stay was pleasant enough. The room was clean and simple. Missing some sink and tub stoppers. The lights flickered outside at night. The staff was rarely around but pleasant when they were. Could’ve gone without the sweeping of my doorstep at 7am in the morning. It’s rocky road getting in and out of the hotel.
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Manager em 30 de out. de 2023
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We are pleased to hear that you found the room clean and pleasant, and the staff, when available, to be friendly. However, we apologize for the inconveniences you experienced, including the missing sink and tub stoppers, the flickering lights, and the early morning doorstep sweeping. We'll take note of these issues to make necessary improvements. We appreciate your input and hope to provide you with an even more enjoyable stay in the future.Sincerely,Hotel Manager

10/10 - Excelente

Daryl

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em out. de 2023
Resposta de Hotel Manager em 17 de out. de 2023
Dear Guest,Thank you for your 5-star rating! We appreciate your positive feedback. If you have any specific comments or suggestions to share, please feel free to let us know. We look forward to providing you with an excellent experience during your future stays.Sincerely,Hotel Manager

6/10 - Ok

Angelika

Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Manager em 10 de out. de 2023
Dear Guest,Thank you for your rating. We value your feedback and would appreciate any specific comments you have to help us improve and provide a better experience in the future.Sincerely,Hotel Manager

10/10 - Excelente

Allen, Pleasanton

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay close to the lake. !!
Hospedou-se por 1 diária em out. de 2023
Resposta de Hotel Manager em 7 de out. de 2023
Dear Allen,Thank you for your positive feedback. We're delighted to hear that you enjoyed your stay at our hotel and found it to be a great place, especially due to its proximity to the lake. We appreciate your positive feedback and hope to welcome you back for another great experience in the future.Sincerely,Hotel Manager

10/10 - Excelente

Jeanine

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Phenomenal staff and rooms!!
Hospedou-se por 2 diárias em set. de 2023
Resposta de Hotel manager em 29 de set. de 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 - Excelente

Jenny

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved staying here, honestly the best hospitality I have received in a while, I had no issues and the staff at the desk was incredibly nice. It was a comfortable stay and very safe & clean :)
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Manager em 15 de set. de 2023
Dear Jenny,We're absolutely delighted to hear about your wonderful experience at our hotel! Providing top-notch hospitality, a comfortable and safe stay, and a clean environment are our top priorities. We're thrilled that our staff at the front desk made your stay even more enjoyable. Thank you for your kind words, and we can't wait to welcome you back on your next visit. If you ever have any specific preferences or requests, please don't hesitate to let us know, and we'll do our best to accommodate them.Sincerely,Hotel Manager

10/10 - Excelente

Richard

Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Manager em 5 de out. de 2023
Dear Richard,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely,Hotel Manager

10/10 - Excelente

Jainali

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved staying here, the staff was so sweet and accommodating for any of my concerns. It was a comfortable stay, great breakfast options, and felt like a very safe area :)
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Manager em 11 de set. de 2023
Dear Guest, Thank you for taking the time to offer positive comments about our hotel. I'm glad you like our great hospitality. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future. When you need us, we'll be here for you. Sincerely, Hotel Manager

10/10 - Excelente

Denee

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This place was great! I can’t wait to make another trip this way. Will definitely be staying here. They were so accommodating and the front desk person was so nice.
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Manager em 8 de set. de 2023
Dear Denee,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience during your stay and that you found our staff accommodating and friendly. We can't wait to welcome you back for another visit in the future. Your satisfaction is important to us, and we look forward to providing you with another exceptional stay.Sincerely,Hotel Manager

10/10 - Excelente

Jesus

Hospedou-se por 2 diárias em set. de 2023
Resposta de Hotel Manager em 8 de set. de 2023
Dear Jesus,Thank you for your perfect 10 out of 10 rating! We are thrilled to hear that you had a fantastic experience during your stay. Your positive feedback is greatly appreciated, and it motivates our team to continue providing excellent service and accommodations. If there's anything specific you loved about your stay or any suggestions you have for making it even better, please don't hesitate to share.Sincerely,Hotel Manager

4/10 - Insatisfatória

Justin

Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
Had roaches in drain of sink, floor tile was dirty wearing clean socks they were turning brown black @5am had a guy trying to kick door down to get into our room also tried to break screens off window . This went on for almost 30 minutes until police arrived .. All hotel had to say was "sorry this never happens here" With the amount of people walking around hotel at night and that they are allowing to camp in there parking lot This location is not a safe location to stay at.
Resposta de Hotel Manager em 6 de set. de 2023
Dear Guest,We are deeply sorry to hear about the unpleasant experience you had during your stay. Your safety and comfort are our top priorities, and we are truly sorry for any inconvenience you encountered. We take such matters seriously, and we will be reviewing our security measures to ensure the safety of our guests. Your feedback is appreciated, and we will take steps to address these issues promptly.Sincerely,Hotel Manager

8/10 - Boa

Monica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Hotel Manager em 5 de set. de 2023
Dear Monica,Thank you for sharing your feedback. We're pleased to see that you had a satisfactory experience during your stay at our hotel. If you have any suggestions or comments on how we can further improve and make your next visit even better, please don't hesitate to let us know. Your input is valuable to us, and we look forward to having the opportunity to host you again in the future.Sincerely,Hotel Manager

10/10 - Excelente

Lee

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023
Resposta de Hotel Manager em 29 de ago. de 2023
Dear Lee,It is a great delight to see 10/10-star feedback.I hope that you had a marvelous and awesome stay.Our team is very overwhelmed by the rating.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 - Excelente

Bradley, Fort Worth

Hospedou-se por 1 diária em ago. de 2023
Resposta de Hotel Manager em 29 de ago. de 2023
Dear Ellyn,Thanks for the stay and the great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings, which motivate us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 - Excelente

Sherry

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Days Inn always
As always a wonderful stay. We really missed the dog.and a thanks for calling us back for the bags we forgot Marilynn I hope you get better after your hand surgery Again thank you for hospitality
Hospedou-se por 1 diária em ago. de 2023
Resposta de Hotel Manager em 7 de ago. de 2023
Dear Sherry,Thank you for your kind words and for choosing Days Inn for your stay. We're delighted to hear that you had a wonderful experience with us. Your feedback is greatly appreciated. We hope Marilynn has a swift recovery after her hand surgery, and we look forward to welcoming you and the dog back for another enjoyable stay in the future. Thank you for your loyalty, and we hope to see you again soon!Sincerely, Hotel Manager

10/10 - Excelente

Sharon

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
GREAT! Came with family for a few days, clean room and bathrooms. Very quiet and employees are very nice . Housekeepers do a great job with the cleaning, property is very clean, and it’s right by the freeway. Great for travelers. The manager “Kerry Patel” helped with my bags and brought me an extra bed for my family. Very nice and is bilingual. 10/10 recommend , would definitely come and stay again.
Resposta de Hotel Manager em 3 de ago. de 2023
Dear Guest,Thank you for taking the time to share your positive experience. We're delighted to hear that you and your family enjoyed your stay with us. It's great to know that the cleanliness, quiet atmosphere, and helpful staff, including Manager Kerry Patel, contributed to a pleasant stay. We truly appreciate your recommendation and look forward to welcoming you back in the future. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.Sincerely,Hotel Manager

2/10 - Terrível

Juan

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
DO NOT! Stay here, specially if you come with family, dirty property, dirty facilities, dirty room, dirty linen, people smoking weed everywhere, being loud, people sleeping on vehicles in the parking lot, horrible horrible, pictures are very misleading. Do not fall for it.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Hotel Manager em 3 de ago. de 2023
Dear Guest,We apologize for the negative experience you had during your stay. Your feedback is important to us, and we're disappointed to hear that the cleanliness and overall atmosphere of the property did not meet your expectations. We take these concerns seriously and will address them with our team to ensure improvements are made. We appreciate your candid feedback and will use it to enhance the quality of our services. If there's anything else you'd like to share, please feel free to let us know.Sincerely,Hotel Manager

10/10 - Excelente

Gloria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was nice and friendly, breakfast was good staff was all over the place filling up what was running out and cleaning. We didn’t need room service to clean our room they still offered to take out trash and brought us new towel. Pool was nice and clean. Rooms where clean would definitely stay there again.
Resposta de Hotel Manager. em 22 de jul. de 2023
Dear Gloria,We appreciate your feedback. We are glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We'll be here for you, your friends, and your colleagues when you need us. Sincerely, Hotel Manager

8/10 - Boa

Sergio

Hospedou-se por 1 diária em jul. de 2023
Resposta de Hotel Manager. em 20 de jul. de 2023
Dear Sergio Thanks for staying with us and giving 8- a star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

10/10 - Excelente

Maria

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2023
Resposta de Hotel Manager. em 15 de jul. de 2023
Dear Maria,Thank you so much for the 10-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 - Excelente

Brian

Hospedou-se por 1 diária em jul. de 2023
Resposta de Hotel Manager em 26 de jul. de 2023
Dear Brian,It is so delighting to see your happy stay at the Days Inn & Suites by Wyndham Braunig Lake.Our team is excited to note that almost everything went out well with you.The room, the amenities, and the hospitality we trust everything matched your expectations.We could not have asked for a better testimonial.Look forward to welcoming you again soon.Sincerely,Hotel Manager

10/10 - Excelente

SONER

Hospedou-se por 2 diárias em jun. de 2023
Resposta de Hotel Manager. em 22 de jul. de 2023
Dear SONER,We want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

10/10 - Excelente

Jainali

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I loved the staff, they were so caring & accommodating to my needs. Clean and comfortable room, with amazing hot breakfast & service, I will be returning here soon!
Hospedou-se por 1 diária em jun. de 2023
Resposta de Hotel Manager. em 29 de jun. de 2023
Dear Jainali,Thanks for your kind comments and for noticing the many positive aspects of our hotel. We are so pleased that you would stay with us again, and we hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We'll be here for you when you need us again. Sincerely, Hotel Manager