Vista aérea

Avaliações de Royal Decameron Club Caribbean – All Inclusive

3.5 out of 5
Royal Decameron Club Caribbean – All Inclusive
A1, Runaway Bay, Runaway Bay, Saint Ann

Avaliações

7,2

Boa

Nota 10 - Excelente. 264 de 1003 avaliações" "
Nota 8 - Boa. 317 de 1003 avaliações" "
Nota 6 - Ok. 208 de 1003 avaliações" "
Nota 4 - Insatisfatória. 97 de 1003 avaliações" "
Nota 2 - Terrível. 117 de 1003 avaliações" "

7,8/10

Limpeza

7,6/10

Serviço e funcionários

7,2/10

Comodidades

7,2/10

Condições e instalações da propriedade

7,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Lotoya

Pontos positivos: Limpeza e condições e instalações da propriedade
No
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Britany

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

lucia m, Kissimmee

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very happy and nice clean property. The people was very nice. Food was good and the entertainment was great. Would recommend. Loved the hit style houses.
Hospedou-se por 4 diárias em abr. de 2024

10/10 - Excelente

Florizel

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our stay at Royal Decameron Runaway bay was excellent, my wife and I enjoyed every aspect of the experience. The staff members were very professional and friendly. The food choices were excelent, the entertainment staff were very experienced (Dice pineapple, Yogy Bear and the rest.) we really enjoyed their nightly presentations. We must make mention of Yanique our house keeper, she is truly an asset to your organization, she is so courteous and she does her job well, she is always in a good spirit which brightens our day. We must also make mention of the security guard known as Christmas, he is such a gentle man, he greets you like some one greeting a long last friend, we regret not being able to say good bye to him when we were leaving because he was on his lunch break, however we left a message for him. Last but not least, the front desk staff were so professional and courteous likewise the dining room staff, cooks servers, and waiters, bar tenders beach staff it was like a whole big family affair. We will definitely be recommending Royal Decameron to our friends and associates. Florizel and Elain.
Hospedou-se por 7 diárias em abr. de 2024

2/10 - Terrível

Ronald

Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 4 diárias em abr. de 2024

6/10 - Ok

Shawn

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Poor or no internet service, food wasn’t the best, poor signage to find the hotel, road was bad in going to the hotel Staff were accommodating
Hospedou-se por 2 diárias em abr. de 2024
Resposta de sophine em 28 de abr. de 2024
Thank you for sharing your feedback on Royal Decameron Club Caribbean. We appreciate your comments regarding the internet service, food quality, signage, and road conditions. It's great to hear that the staff were accommodating. Your input will surely help future visitors in making informed decisions. If you have any other questions or need further assistance, feel free to let us know.

2/10 - Terrível

Frangeudi Rodriguez

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
At the resort they make me pay again because i have and error in my booking that was for 2 person but they booking just show one and nobody couldn’t help me so they asked me if I want my second guess I have to pay again is was so frustrating i don’t recommend it
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Sophine em 28 de abr. de 2024
We are sorry to hear about your experience at the Royal Decameron Club Caribbean. It's important that bookings are accurate to avoid inconveniences. Your feedback will be shared with the hotel management for improvement. Thank you for sharing, Frangeudi .

8/10 - Boa

Margaret

Viagem a dois
Pontos positivos: Limpeza
Internet connection not very good,but overall not a bad place for relaxation
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Sophine em 28 de abr. de 2024
Thank you for sharing your feedback, Margaret. We will address the issues you mentioned with our team to ensure better customer service. We appreciate your valuable input.

10/10 - Excelente

Douglas

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024

2/10 - Terrível

Kaira

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024

6/10 - Ok

Margaret

Viagem a dois
Pontos positivos: Limpeza
Customer service needs a lot more attention at front desk and in the dining areas,some staff were excellent and others need more training.Communication needs improvement
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Sophine em 28 de abr. de 2024
Thank you for sharing your feedback, Margaret. We will address the issues you mentioned with our team to ensure better customer service. We appreciate your valuable input.

8/10 - Boa

Everton

Pontos positivos: Limpeza e comodidades
Good little hideaway at reasonable price if your not too fussy about modern style n renovation, great beach and staff plus the food surprise me everytime 😀
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Sophine em 28 de abr. de 2024
Thank you, Everton, for sharing your review of Royal Decameron Club Caribbean. It sounds like a charming hideaway with a great beach, friendly staff, and delightful food. Your feedback will surely help other travelers looking for a peaceful retreat.

10/10 - Excelente

Velterine

Viagem com família e crianças pequenas
Pontos positivos: Comodidades e condições e instalações da propriedade
Beautiful scenery. Friendly and helpful staff. Great meal meal options. Clean rooms and bathrooms.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Sophine em 28 de abr. de 2024
Thank you for your review, Velterine. We're delighted to hear that you enjoyed the beautiful scenery, friendly staff, delicious meal options, and clean rooms at Royal Decameron Club Caribbean. Your positive feedback is truly appreciated!

8/10 - Boa

Maxine P

Viagem a dois
Pontos positivos: Comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
I like the layout of the property
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Sophine em 28 de abr. de 2024
Thank you for sharing your feedback, Maxine P! We're glad you enjoyed the layout of the Royal Decameron Club Caribbean. If you need any further assistance or information about our hotel, feel free to reach out. We look forward to welcoming you back soon!

6/10 - Ok

Nadia

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Well of course it’s a 3 star hotel but lots of room for improvement, the food buffet is mainly empty and if you should wait for something it takes hours, the May come burnt or looking not edible. Staff are mainly unpleasant, while some make you feel welcome. I think more bar staff is needed when busy, to take pressure off so workers can be more proactive. The making of the beds is a joke, the mattress is half wrapped. Several areas need development but overall it was ok.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Sophine em 28 de abr. de 2024
Thank you for sharing your experience at Royal Decameron Club Caribbean, Nadia. Your feedback highlights areas for improvement, particularly in food quality, service speed, and housekeeping. We appreciate your constructive criticism and will use it to enhance our guests' experience. We apologize for any inconveniences you faced and will work on resolving these issues. Your input is valuable to us, and we hope to welcome you back in the future to provide you with an improved stay.

6/10 - Ok

Georgia

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We didn't enjoy the food. A bigger variety of food choices would have been better. It would have been nice to have a mini fridge inside of our room.
Hospedou-se por 5 diárias em mar. de 2024

10/10 - Excelente

Jacquline

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was nice. The food was very good And the privacy along the shore line was lovely
Hospedou-se por 3 diárias em mar. de 2024

8/10 - Boa

Nasseive

Pontos positivos: Limpeza e serviço e funcionários
The vibes was great and clean ground with some staff was great. Need improvements on the boys working at the bars with there foul language and the base on my bed was broken in room166 and shower curtain need to go but otherwise it’s a great place to be .
Hospedou-se por 3 diárias em mar. de 2024

6/10 - Ok

Roderick

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024

8/10 - Boa

Rajahi

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Only issue I had with this place, was the fact that I paid for a room in the courtyard area; and was placed in a more outdated area of the resort, where I was lied to, saying it’s an “upgrade”. When I asked someone who was staying in the courtyard area of the area was more modern, they said yes. Which you can simply tell from the outside, that looks newly renovated. Apart from that, I would definitely recommend going to this resort. It’s very intimate, the vibes are nice and right.
Hospedou-se por 7 diárias em mar. de 2024

6/10 - Ok

Denzil

Hospedou-se por 8 diárias em mar. de 2024

10/10 - Excelente

Arbunie Carla

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had an amazing time. This resort is worth it it’s amazing and beautiful. The pictures don’t give this place justice you need to go there and experience it. This is a honest review and everything is included in your room. Bars and restaurants and clubs open tell 2am. Entertainment was amazing. Drinks was strong and amazing. They made our 1year anniversary weekend memorable.
Hospedou-se por 2 diárias em mar. de 2024

8/10 - Boa

Shaleema

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Food was good and there were plenty of options at the buffet, very good scenery and the entertainment was top tier especially the steel band, would recommend
Hospedou-se por 3 diárias em mar. de 2024

2/10 - Terrível

Margarita

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Malo

10/10 - Excelente

Lanita

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
From the beginning to end of our trip, my daughter and I were greeted and accosted by warm and friendly staff. We would definitely stay there again for future trips!
Hospedou-se por 6 diárias em mar. de 2024

8/10 - Boa

Erika

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good
Hospedou-se por 3 diárias em mar. de 2024

2/10 - Terrível

Roxanne, Bloomfield

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The hotel room was dirty, there was a smell that was so unbearable, we ended up checking out a day earlier. Even though house cleaning came and mop, there was a scent we could not stand. We had to leave.
Hospedou-se por 3 diárias em mar. de 2024

10/10 - Excelente

Vonetta

Hospedou-se por 4 diárias em mar. de 2024

10/10 - Excelente

Edward james

Pontos negativos: Serviço e funcionários
Hospedou-se por 7 diárias em mar. de 2024

10/10 - Excelente

Patsy

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em mar. de 2024

6/10 - Ok

santiago

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Food wasnt good and looks old.
Hospedou-se por 3 diárias em fev. de 2024

2/10 - Terrível

Patrice

Viagem com a família
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
It was very horrible, will never stay there again
Hospedou-se por 4 diárias em mar. de 2024

8/10 - Boa

Michelle

Viagem a dois
Pontos positivos: Limpeza e comodidades
The property was very clean, beautiful and well maintained, the entrainment team was amazing, front desk team was very pleasant. Dining room team wasn’t that warm and friendly however Stephanie was exceptionally, she provided great hospitality and customer service. I would return just because of the service I received from Stephanie.
Hospedou-se por 4 diárias em fev. de 2024

2/10 - Terrível

Sherene

Viagem com a família
Pontos negativos: Comodidades
The hotel smells bad, we didn’t even check in because the place looks dirty. The staff were very nice but I couldn’t stay. It looked nothing like the website. The food was nasty. I had to pay $$1142.00 to go to a different hotel. Would never recommend to anyone I know.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Sophine em 14 de mar. de 2024
We are sorry to hear about your unpleasant experience at the Royal Decameron Club Caribbean. Your feedback will be taken into consideration for improvements. Thank you for sharing your thoughts.

6/10 - Ok

TESTAN

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024

4/10 - Insatisfatória

Patricia

Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Lousy service not enough food choices
Hospedou-se por 2 diárias em mar. de 2024
Resposta de sophine em 14 de mar. de 2024
Thank you for sharing your feedback, Patricia. We're sorry to hear about the lousy service and limited food choices at Royal Decameron Club Caribbean. Your comments will be shared with the management team for improvement. If you have any specific suggestions, feel free to let us know.

6/10 - Ok

naltie

Pontos positivos: Serviço e funcionários e comodidades
My biggest problem was the noise I wasn’t able to sleep because of a party outside the property was very loud til 3am
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Sophine em 14 de mar. de 2024
We are sorry to hear about the noise issue you experienced at Royal Decameron Club Caribbean. We hope you were able to address this with the hotel staff for a more peaceful stay in the future. Thank you for sharing your feedback, Naltie.

6/10 - Ok

Barbara

Viagem com a família
Dependant on where you are on the property, the noise from the main road is quite disturbing at night. I'm not sure if there's designated smoking/non -smoking rooms - but unfortunately we were disturbed by a couple who smoked quite heavily - which was our bad luck too, but something to be considered. Also, more sun loungers for the beach areas are needed - there is plenty of space to accommodate this, and they are poorly maintained - this needs to be improved. A little more attention to cleaning of the rooms (e.g the lampshades were dusty ) required, extra hangers, hand towels to be distributed - we did ask for these items,but they never materialised. The garden areas around the rooms are beautifully maintained, with beautiful native plants and vegetation. Staff are friendly and helpful though!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Sophine em 14 de mar. de 2024
Thank you for your detailed review, Barbara. It seems like the Royal Decameron Club Caribbean has some areas that need improvement, such as room maintenance and availability of sun loungers. However, it's great to hear that the garden areas are well maintained and that the staff is friendly and helpful. Your feedback will surely be valuable for the hotel to make the necessary changes.

8/10 - Boa

Frank

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I enjoyed the omelette station and pasta station and smoothies as options at the buffet. I appreciate that they had pineapple and cranberry juice to mix with bar drinks. I went in expecting a bit more of a basic experience since it isn’t a 4 or 5 star place but it was good, price was a good value. I appreciate that the staff was polite (would you like some wine my lady).
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Sophine em 14 de mar. de 2024
Thank you for sharing your positive experience at Royal Decameron Club Caribbean. It's great to hear that you enjoyed the food options and the polite staff. Your feedback will be valuable for future guests considering this hotel.

2/10 - Terrível

Yenique

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
The staff was very nice and respectful,helpful and friendly excellent customer service from front desk
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Sophine em 14 de mar. de 2024
Thank you for your review, Yenique! I'm glad to hear that the staff at Royal Decameron Club Caribbean was nice, respectful, and provided excellent customer service. It's great when you have a pleasant experience with friendly and helpful staff.

6/10 - Ok

Sharon

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024

10/10 - Excelente

Laura

Pontos positivos: Limpeza, serviço e funcionários e comodidades
The staff are great, love that it is a small resort and you have the beach huts. Have stayed here a number of times and always look forward to coming back.
Hospedou-se por 6 diárias em fev. de 2024
Resposta de Sophine em 14 de mar. de 2024
Thank you for your positive review, Laura. We're glad you enjoyed the staff and the beach huts at Royal Decameron Club Caribbean. Looking forward to welcoming you back again soon!

8/10 - Boa

Mechelle

Hospedou-se por 2 diárias em fev. de 2024

6/10 - Ok

Davina

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 9 diárias em fev. de 2024

8/10 - Boa

Marie-Ève

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em fev. de 2024

4/10 - Insatisfatória

Kenneth Philip

Viagem a dois
Pontos negativos: Serviço e funcionários
This was our second ( and last) trip to the Royal Decameron if you read the other reviews both positive and negative they are all accurate. We liked The size ,236 rooms makes it intimate The 4 bays plus the 2 pools make acess to the water easy What we didn't like The lack of smiles from the staff and the quality of the service. Simple things like getting coffee in the morning was often an ordeal.I dont blame the staff for their dispositions.They clearly have not been given the resources they need to be successful.
Hospedou-se por 6 diárias em fev. de 2024
Resposta de Sophine em 14 de mar. de 2024
Thank you for sharing your experience, Kenneth Philip. It's disappointing to hear about the service issues at Royal Decameron Club Caribbean. Your feedback is valuable for others considering a stay there. We hope your next trip will be more enjoyable .

2/10 - Terrível

Karen

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There was nothing about it saff was rude from check in beach area dirty beach bar the staff was playing a lot of rude songs the food was awful and the room I was disappointed customer service none bar staff dining room staff rude in one sentence hotel need to close down
Hospedou-se por 2 diárias em fev. de 2024
Resposta de sophine em 14 de mar. de 2024
Thank you for your feedback, Karen. We are sorry to hear about your negative experience at Royal Decameron Club Caribbean. We will take your comments into consideration to improve our services. We hope you give us another chance in the future.

2/10 - Terrível

Micheal

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The property is in need of repairs. Outdated and worn facilities and amenities. We didn't sleep the two nights the noise coming from the road is such a nuisance. Toilets don't flush properly. Just a waste of time and money.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de sophine em 14 de mar. de 2024
Dear Micheal, we apologize for the inconvenience caused during your stay at Royal Decameron Club Caribbean. We have noted your feedback on the property's condition and noise disturbance. Rest assured, we will address these issues promptly. Your satisfaction is our top priority. Thank you for sharing your concerns with us.

6/10 - Ok

Arianna

Viagem com família e crianças pequenas
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
There was not enough food. The guest was not so friendly
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Sophine em 14 de mar. de 2024
Dear Arianna, thank you for sharing your feedback. We apologize for the inconvenience experienced during your stay at Royal Decameron Club Caribbean. We will address the lack of food promptly. We strive to ensure a friendly and welcoming environment for all our guests. Thank you for bringing these issues to our attention. We hope to welcome you back soon for an improved experience.

6/10 - Ok

Melissa

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 6 diárias em fev. de 2024