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Avaliações de Matterhorn Paradise

3 out of 5
Matterhorn Paradise
Wildi, Randa, Valais

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 23 de 46 avaliações" "
Nota 8 - Boa. 11 de 46 avaliações" "
Nota 6 - Ok. 5 de 46 avaliações" "
Nota 4 - Insatisfatória. 3 de 46 avaliações" "
Nota 2 - Terrível. 4 de 46 avaliações" "

8,6/10

Limpeza

8,0/10

Serviço e funcionários

8,6/10

Comodidades

7,8/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Yoshimasa

Hospedou-se por 2 diárias em ago. de 2023
Resposta de MGH Staff em 16 de ago. de 2023
Thank you for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt.

8/10 - Boa

Bent

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2023
Resposta de MGH Staff em 11 de ago. de 2023
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

10/10 - Excelente

Marion

Hospedou-se por 1 diária em ago. de 2023
Resposta de MGH Staff em 11 de ago. de 2023
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

8/10 - Boa

Gregor

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em jul. de 2023
Resposta de MGH Team em 3 de ago. de 2023
Thanks a lot and welcome back!

6/10 - Ok

Yvonne Mei Ling

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza
NA
Hospedou-se por 1 diária em abr. de 2023
Resposta de MGH Team em 24 de jul. de 2023
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

10/10 - Excelente

Donat, Werdenberg

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jun. de 2023
Resposta de MGH Staff em 30 de jun. de 2023
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

10/10 - Excelente

Rene

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2023
Resposta de MGH Staff em 5 de abr. de 2023
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

2/10 - Terrível

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2023
Resposta de MGH Staff em 11 de fev. de 2023
Why do travelers write bad reviews?- When are full of interior problems;- When do not have enough money to enjoy the holidays;- When travelling in expensive countries without any cognition where they are;All of these issues raise the stress level and the hotel cannot help you when you are not a cooperative and friendly guest.We provide our best service and the best possible price and we like to be as friends with our guests, but of course we need money to pay our bills, the banks, the taxes and our staff.Errors are possible but we are here to arrange the right solutions!Thanks a lot MGH

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza e condições e instalações da propriedade
Matterhorn Paradise?
Well priced and near zermatt aka the matterhorn, it did its job. Very clean room! The hotel was creepy because noone was at the desk for late check in. The hot water did not stay hot. The room had a balcony and nice view. The hotel has like 3 different names online.
Hospedou-se por 2 diárias em dez. de 2022
Resposta de MGH Staff em 6 de jan. de 2023
All our guests have the right to be treated with dignity and respect in front of the common rules.Our efforts to protect all guests are big, about we made some common rules, that must be respected by everybody.To ensure a good night's sleep to all our guests, we do not accept too late check-in, or too early check-out, so we do not accept noises later the 21.00 and till 7.00.This common rule in the Matterhorn valley is depending also from the law.We are flexible and our guests have the possibility to enter or to go out from the hotel all the night, but they have to respect the other ones already present in the hotel.The silence in the late night have to be respected for live peacefully with all our guests.Anyway thank you for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt.

2/10 - Terrível

Oscar

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Dueño Irrespetuoso abusivo preponte (mala persona)
Lastimosamente la experiencia en este hotel fue terrible desde el minuto 1 de haber puesto un pie dentro, necesitábamos dejar las maletas para poder aprovechar el tiempo por lo que llegamos temprano (antes de la hora del check-in) nos recibió gritando que tuviéramos cuidado con las paredes ya que según él se encontraban colgados cuadros de 25000 Francos Suizos (cuestionable), luego pidiendo a gritos solicitaba un código de barras la actitud del tipo es arrogante, prepotente y abusiva, no es necesario pedir las cosas a gritos de alguna forma el tipo se siente poderoso dentro de las paredes de su hotel. Luego del mal momento y de lograr hacer el check-in trato de arreglar un poco la situación ofreciendo llevarnos a una estación cercana para tomar el tren, nos comento que para comer se debía hacer una reservación le dijimos que no sabíamos que tal vez si pero lo importante acá es que nunca lo llamamos para confirmarla o le dijimos explícitamente que si, al llegar nos pregunto si queríamos la cena lo cual dijimos que no, esto lo hizo enloquecer y ofreció el momento mas incómodo que pude haber sufrido en un hotel, el tipo está completamente loco, por favor si se quiere y no está en sus planes sufrir maltrato no vaya nunca a este hotel, el tipo es impulsivo y no se sabe como actuara, las cosas pudieron haberse ido a gran escala si uno no tuvieron control de si mismo porque nadie debe aceptar ese trato, como ya estaba pagado y es complicado encontrar reservación él se aprovecha.
Hospedou-se por 2 diárias em dez. de 2022
Resposta de MGH Family em 6 de jan. de 2023
The hotel owner is a beautiful and lovely mom the name is Elena. Our family for attitude is polite and correct with all the guests, no matter the colour, the religion or other but in this case we was obligated to be hard and not really welcoming.Alfonso and his friends have try to destroy the Chrismass day, prepared with my family with a lot efforts for more of 50 guests.Without any respect for this importat day he went early morning at about 08.00 to force check-in during the Christmass breakfast.Full of luggage and and large backpacks on the shoulders have broken important oil paint of our family.Not a word spent to apologize.In the final have made a no-show for 5 adults in the Chrismass dinner, prepared with love and passion from our family.All our guests have the right to be treated with dignity and respect in front of the common rules.Our efforts to protect all guests are big, about we made some common rules, that must be respected by everybody.Why do travelers write bad reviews?- When are full of interior problems;- When do not have enough money to enjoy the holidays;- When travelling in expensive countries without any cognition where they are;All of these issues raise the stress level and the hotel cannot help you when you are not a cooperative and friendly guest.We provide our best service and the best possible price and we like to be as friends with our guests, but of course we need money to pay our bills, the banks, the taxes and our staff.Mistakes are possible but in this case you have not respected the rules and the other guests.Thanks a lot MGH Family

10/10 - Excelente

Kathy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It is a family-owned property about a 15 min train ride to Zermatt. The owners, Maurizio and Carol are delightful. Their son Mica was extremely professional and helpful. The rooms are small and be prepared to have about a mile walk uphill from the train station. However, we were not aware that we could arrange pick up. And, Carol graciously drove us to the train station upon checkout. They decorated the dining room beautifully for Christmas; and, Maurizio (also a chef) prepared a 5-course dinner for us. To top it off, we shared grappa with them after dinner. A wonderful Christmas experience!! thank you Carol, Maurizio, and Mica.
Hospedou-se por 1 diária em dez.. de 2022
Resposta de MGH Staff em 6 de jan. de 2023
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

10/10 - Excelente

Sonja

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em ago. de 2022
Resposta de MGH Staff em 4 de jan. de 2023
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

10/10 - Excelente

Stacy

Hospedou-se por 1 diária em mar. de 2022
Resposta de MGH Staff em 21 de mar. de 2022
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

10/10 - Excelente

Pablo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great people
Hospedou-se por 1 diária em mar. de 2022
Resposta de MGH Staff em 20 de mar. de 2022
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

8/10 - Boa

thomas

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mar. de 2022
Resposta de MGH Staff em 7 de mar. de 2022
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hosts very friendly.
Hospedou-se por 1 diária em jan. de 2022
Resposta de MGH Staff em 19 de jan. de 2022
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

8/10 - Boa

PETER

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2020
Resposta de MGH Staff em 23 de set. de 2020
Thanks a lot to spend your time in the Matterhorn Paradise

10/10 - Excelente

Wilhelm

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Magnifique.
Deux jours magnifiques très calme et un service impeccable. Messieurs et Madame super gentilles et accueillantes. Chambre confortable et restaurant excellent.
Hospedou-se por 2 diárias em ago. de 2020
Resposta de MGH Staff em 28 de ago. de 2020
Ciao Wilhelm, thank you very much for choosing our hotel. We are looking forward to welcome you back in the nearest future.

10/10 - Excelente

Pietro

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
familiärer Aufenthalt
Toller Kurzaufenthalt. Sehr familiär und gastfreundlich. Wir erhielten super Tipps und konnten das Fahrzeug 3 Tage stehen lassen, da in Täsch die Parkhäuser voll waren. Super Aufenthalt, jederzeit wieder.
Hospedou-se por 1 diária em ago. de 2020
Resposta de MGH Staff em 10 de ago. de 2020
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

8/10 - Boa

Dominique

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Très satisfaisant
Accueil agréable, cuisine tout à fait satisfaisante, chambre standard, correct
Hospedou-se por 1 diária em jul. de 2020
Resposta de MGH Staff em 21 de jul. de 2020
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

8/10 - Boa

Wenxin

Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2019
Resposta de MGH Staff em 29 de ago. de 2019
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

8/10 - Boa

PATRICK

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2019
Resposta de MMstaff em 28 de fev. de 2019
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

10/10 - Excelente

Bryan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great Experience
We can not express the amount of love for this small hotel. The owners and accommodations were spot on. Owners are friendly and attentive. We will stay here on our next trip to Zermatt.
Hospedou-se por 3 diárias em fev. de 2019
Resposta de MMstaff em 27 de fev. de 2019
Ciao Bryan, thank you very much for choosing our hotel. We are looking forward to welcome you back in the nearest future.

8/10 - Boa

Megan

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
We were quite disappointed to learn that the hotel was not ski in/ski out as advertised. A cab or train was necessary to get to Zermatt. However Zermatt did not disappoint. We spent a week all over Europe and our stay in Matterhorn was definitely the highlight. The hotel was lovely and we couldn’t have asked for better service.
Hospedou-se por 1 diária em jan. de 2019
Resposta de MMstaff em 22 de jan. de 2019
We have a slalom ski piste closed to the hotel and 12 km nordik ski area, but you was searching for Zermatt and the Matterhorn, about you have to reach 4.500 mts! Aniway thanks to visit my hotel.

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
da migliorare lo staff
personale un po' sgarbato. ci volevano fare pagare il parcheggio che invce era incluso nella prenotazione. la struttura è comunque pulita, moderna e confortevole.
Hospedou-se por 1 diária em set. de 2018
Resposta de MMstaff em 27 de set. de 2018
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

8/10 - Boa

William

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice and cozy place near the Matterhorn
This hotel is located very close to Zermatt. It is very nice and the rooms were very clean.
Hospedou-se por 2 diárias em set. de 2018
Resposta de MMstaff em 27 de set. de 2018
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

6/10 - Ok

Christine, UK

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Clean rooms, at far end of Randa
The room was a reasonable price compared to the other nearby options. The budget meal in the restaurant was 30CHF. The owner took some convincing that my room price included breakfast - I was glad to have the confirmation email from expedia. Wifi is only available in communal areas - not in the hotel rooms. My room had a lovely balcony overlooking the mountains.
Hospedou-se por 1 diária em set. de 2018
Resposta de MMstaff em 22 de set. de 2018
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

10/10 - Excelente

Shawn

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Resteraunt and food were great!
Hospedou-se por 1 diária em set. de 2018
Resposta de MMstaff em 19 de set. de 2018
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

10/10 - Excelente

Jiri

The best restaurant
Best dinner at the Tour Monte Rosa!
Hospedou-se por 1 diária em set. de 2018
Resposta de MMstaff em 11 de set. de 2018
Thank you for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt.

10/10 - Excelente

Julien

Awesome!
This was a great place to stay. You MUST eat at the hotel restaurant - it was absolutely superb.
Hospedou-se por 1 diária em ago. de 2018
Resposta de MMstaff em 4 de set. de 2018
Thank you for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt.

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Conforto do quarto
No air conditioning except a little fan on the wall which didn't really cool down and was a little noisy. (Noise better than heat nights). Also the shower and toilet were 20 cms. apart and when taking a shower you just use a curtain. Have to use 2 plastic mats to stand on and the water didn't leave the floor properly. For a couple of days was bearable.
Hospedou-se por 3 diárias em ago. de 2018
Resposta de MMstaff em 15 de ago. de 2018
Why you made a booking for a bed room, economy, when you was searching for comforts and services. Any way thanks for the feed back.

4/10 - Insatisfatória

Frédérik

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Patron de l'hôtel très antipathique ! A éviter !
L'impression finale que laisse cet établissement est déplorable. En guise d'au revoir, vous vous faites engueuler par son responsable (ou patron ?) car vous n'avez pas précisé lors de votre arrivée que vous êtes garés sur le parking privé de l'hôtel ! Je l'avais pourtant bien spécifié par e-mail avant le début du séjour et ce monsieur m'avait répondu que c'était OK. En plus de cela, cher pour ce que c'est. A éviter absolument !
Hospedou-se por 1 diária em jul. de 2018
Resposta de MMstaff em 27 de jul. de 2018
Les règles sont les mêmes pour tous et vous devez les respecter, les autres clients ne sont pas différents!

2/10 - Terrível

kelli

Pontos negativos: Limpeza e serviço e funcionários
Terrible experience
Our stay was terrible. The man that runs the place is so argumentative, rude, and demeaning. We had tried calling ahead of time because we were worried we would arrive past the check-in time due to unexpected traffic delays. I called the number listed on their website numerous times throughout the day but never an answer. That part worked out fine because he had left the key on the front desk so we could get to our room. The next morning, I simply asked him about the phone number and he instantly became defensive. He said, “This isn’t a five-star hotel, what do you want me to do, sit here and wait for the phone to ring? You’re not in America.” I’ve lived in Europe for three years and I’ve never been treated the way he treated us this day. At one point in the conversation he snatched the room keys out of my hand and said it’s not allowed to leave the hotel because they are 200 franc keys. Initially we were considering extending our stay a second night but after the exchange with him we wanted to get as far away as possible. As far as cleanliness, there was another person’s hair on my pillow. He told us a few times to make sure the room stays clean which made me wonder how thoroughly it is cleaned between guests. Overall, I would never recommend this hotel and quite frankly I’m surprised it was listed on hotels.com
Hospedou-se por 1 diária em jun. de 2018
Resposta de MMstaff em 6 de jul. de 2018
You've got what you you've paid! Why you made a booking just for a bed room, economy, without private Wifi, breakfast, dinner, shuttle service and more, when you was searching for comforts and services. Next time like to book a good quality room with all services that you need! Why do travelers write bad reviews? - When are full of interior problems; - When do not have enough money to enjoy the holidays; - When travelling in expensive countries without any cognition where they are; All of these issues raise the stress level and the hotel cannot help you when you are not a cooperative and friendly guest. We provide our best service and the best possible price and we like to be as friends with our guests, but of course we need money to pay our bills, the banks, the taxes and our staff. Errors are possible but we are here to arrange the right solutions! Thanks a lot MGH

4/10 - Insatisfatória

Lori

Pontos negativos: Serviço e funcionários e conforto do quarto
Site said free patking, but the owner said there is no free parking here, charged us. He also said he was going to upgrade our room, but once we indicated that we were not going to eat dinner there he said "never mind", and scratched out the room number on the paperwork. Our room had a sound like a demon scratching at the door every hour or so. On the whole the staff was gruff and unfriendly. They were not happy that we showed up before the 3:30 check in.
Hospedou-se por 1 diária em jun. de 2018
Resposta de MMstaff em 23 de jun. de 2018
Absolutely not true, you made a booking for a Economy Double Room, Non Refundable, you have sleep a double standard room, you have not paid parking and also you have not requested dinner. 10 Chf have to be credited only in the restaurant bill and are not a refundable voucher. Thanks MM

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
EXCELLENT FOOD
Hospedou-se por 2 diárias em mai. de 2018
Resposta de MGH Staff em 4 de jun. de 2018
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

10/10 - Excelente

Nava, Toronto

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It is a beautiful hotel
The view from the room is gorgeous and the staff is friendly. I just had an opportunity to have breakfast and it was simple but excellent (healthy) much better than any so called breakfast included places. The rooms are very clean too.
Hospedou-se por 1 diária em mai. de 2018
Resposta de MGH Staff em 17 de mai. de 2018
Thank you for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt.

10/10 - Excelente

Andy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent hospitality fron MM and EM. Would not hesitate to stay here again.
Resposta de MGH staff em 6 de mai. de 2018
Thank you, you are welcome back if you need a place close to the Matterhorn Paradise and Zermatt

10/10 - Excelente

Panagiotis

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excellent value for money. Easy and cheap transportation to Zermatt. Clean rooms with wonderful view. Dinner at the hotel's restaurant is awesome thanks to chef Maurizio! You do a great job! Thank you very much for your service!
Resposta de MGH Staff em 20 de abr. de 2018
Thank you so much for your stay here and welcome back as your house.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel in a lovely location
Excelent service. The italian woman who recieved us was very kind and helpful. The room was very comfortable.
Resposta de MGH Staff em 8 de abr. de 2018
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

10/10 - Excelente

Jessica

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Romantic Weekend
My husband and I had a great stay! This is a great spot for a romantic getaway, because it's not directly in Zermatt with all of the hustle and bustle, but rather, is about 15 minutes away by car. This meant we could enjoy our peaceful mountain view together without distractions. The staff is incredibly friendly and I really appreciated the level of service they provided. I would stay again if I wanted a getaway in the mountains.
Resposta de MGH Staff em 25 de fev. de 2018
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

8/10 - Boa

shengfen

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Pontos negativos: Condições e instalações da propriedade
訂房時有附早餐，但如未自費用睌餐則第二天便沒有早餐，有被坑的感覺。
Hospedou-se por 2 diárias em fev. de 2018
Resposta de MGH Staff em 13 de fev. de 2018
Thank you for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt.

2/10 - Terrível

Aldo

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Trattamento ricevuto pessimo
a) L'hotel si trova in una zona isolata b) Abbiamo cenato la prima sera il cibo era di qualità' pessima c) Siamo andati via dopo 4 gg ed il titolare si e' rifiutato di restituirci le quote gia' pagate. d) Hanno richiesto un'autorizzazione con carta Si di euro 921,34 mentre la prenotazione era per CHF 982,80 e) Al telefono non rispondono quasi mai, ho richiesto la fattura ripetute volte, per telefono, per email, per messaggio vocale, ma a tutt'oggi non abbiamo ricevuto nulla.
Hospedou-se por 8 diárias em dez. de 2017
Resposta de MGH staff em 27 de jan. de 2018
You've got what you you've paid! Why you made a booking just for a bed room, economy, without private Wifi, breakfast, dinner, shuttle service and more, when you was searching for comforts and services. Next time like to book a good quality room with all services that you need! Why do travelers write bad reviews? - When are full of interior problems; - When do not have enough money to enjoy the holidays; - When travelling in expensive countries without any cognition where they are; All of these issues raise the stress level and the hotel cannot help you when you are not a cooperative and friendly guest. We provide our best service and the best possible price and we like to be as friends with our guests, but of course we need money to pay our bills, the banks, the taxes and our staff. Errors are possible but we are here to arrange the right solutions! Thanks a lot MGH

10/10 - Excelente

Ronald, London

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Owner is very Accommodating
Very nice hotel, close to the train station and the view from my room was great. I will come back to this hotel.
Hospedou-se por 1 diária em dez.. de 2017
Resposta de Maurizio em 1 de jan. de 2018
Thank you for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt.

10/10 - Excelente

Usha

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2017
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stay for the activity in Zermat
Great value by cost. Recommended if you are traveling by car.
Hospedou-se por 1 diária em set. de 2017
Thank you very much for choosing our hotel for your stay in the Matterhorn Paradise and Zermatt. We are looking forward to welcome you back in the nearest future.

10/10 - Excelente

Alex, Luzern

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very comfortable beds, nice stuff, excellent dinner and tasty breakfast
Hospedou-se por 2 diárias em ago. de 2017
Resposta de Maurizio em 26 de ago. de 2017
Thanks a lot and welcome back as your house.