Fachada

Avaliações de Graduate Chapel Hill

4 out of 5
Graduate Chapel Hill
311 W Franklin St, Chapel Hill, NC

Avaliações

9,4

Extraordinária

Nota 10 - Excelente. 761 de 1001 avaliações" "
Nota 8 - Boa. 154 de 1001 avaliações" "
Nota 6 - Ok. 49 de 1001 avaliações" "
Nota 4 - Insatisfatória. 21 de 1001 avaliações" "
Nota 2 - Terrível. 16 de 1001 avaliações" "

9,6/10

Limpeza

9,4/10

Serviço e funcionários

8,8/10

Comodidades

9,4/10

Condições e instalações da propriedade

9,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Marcelo, São Paulo

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice stay!
Excellent location. Lovely staff.

10/10 - Excelente

Michael

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay! Super cute rooms.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Graduate Guest Services em 1 de mai. de 2024
Thank you so much, Michael!I'm really glad to hear you had a great stay with us. Please keep Graduate Hotels in mind on future travels. We have over 30 locations across the country, each with it's own unique décor honoring the local area and the universities they are by. Thanks again!David G

10/10 - Excelente

Kathy

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Loved this hotel! Only downside was our room was next to basketball court that had stuffed basketballs. Young children were loud. Suggest putting time restrictions!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Graduate Guest Services em 1 de mai. de 2024
Kathy, thank you so much for the great review!I'm so glad to hear you had a great stay with us during your Chapel Hill visit. Very much noted as to the basketball court activity. As a practice, we do put away the pillow basketballs no later than 10pm each night. It sounds like this may not have happened during your stay with us; I do apologize. We hope to have you back with us again soon. Thanks again!David G

10/10 - Excelente

Ryan

Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Holly, New York

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The unique design in the lobby, restaurant, common spaces and walls were both magical and tasteful. Good vibes, great staff, very helpful and accommodating. Loved the softt basketballs & basketball court on the 2nd floor. Had fun playing.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Abbey Tillman, General Manager em 18 de abr. de 2024
Thank you for the fabulous feedback, Holly! We can't wait to welcome you back!

6/10 - Ok

Derek

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Good location but only coffee available at breakfast time, no food, which Id never heard of. Bar was closed due to a private function, so no facilities in hotel available and only the chair in reception as seating.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de DE em 16 de abr. de 2024
Derek,We appreciate your feedback. This serves as motivation for all of us to strive even harder to ensure our guests have the experience we say we share. We look forward to hosting you upon your return to Chapel HIll.

10/10 - Excelente

Kristin

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love The Graduate! Great location, wonderful staff… just a fun hotel to stay at! Wish they served full breakfast in attached Trophy Room… but they do have coffee, and it’s a nice place to relax with a drink in the evening.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Graduate Guest Services em 15 de abr. de 2024
Thank you so much, Kristin!I'm so glad to hear you had a great stay with us in Chapel Hill and had a fun experience. I'm glad you enjoyed the Trophy Room for your morning coffee as well. Our baristas do a great job :) I will pass on your comments regarding the lack of breakfast options. It would be nice to see this expanded. Thanks again!David G

8/10 - Boa

Derek

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
generally not a bad hotel with a handy location. However, we booked on the premise that there was a bar for our family to meet up, but this was closed for a private function without any warning on check in, which was a bit awkward
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Graduate Guest Services em 15 de abr. de 2024
Derek, thank you so much for your review. I'm glad you enjoyed your stay with us over all. I do apologize that we didn't clearly inform you of the Trophy Room closure during your stay with us. In most cases, our guests can count on the Trophy Room being open in the evenings. The rare occasion that it is closed for an event, we try to make sure our guests are aware and given suggestions of area options. It sounds like we missed this upon your check in. Thanks so much again! We hope to have you back with us soon.David G

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place
Hospedou-se por 1 diária em abr. de 2024
Resposta de Graduate Guest Services em 13 de abr. de 2024
Thank you so much, Andrew!I'm happy to hear you had a great stay with us. Please keep Graduate Hotels in mind on your future travels. We'd love to have you back as our guest. Thanks again!David G

10/10 - Excelente

Rachel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Having to pay for a muffin and coffee seemed off-putting to many patrons. Why no continental breakfast or at least free coffee and tea?
Hospedou-se por 1 diária em abr. de 2024
Resposta de Graduate Guest Services em 13 de abr. de 2024
Rachel thank you so much for the great review and your feedback. I will certainly pass on your comments regarding our morning coffee service. We hope to have you back with us as our guest. Thanks again!David G

10/10 - Excelente

Shelly, WARREN

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Abbey Tillman, General Manager em 3 de mai. de 2024
Thank you for the feedback!

10/10 - Excelente

Eric

Hospedou-se por 1 diária em abr. de 2024
Resposta de Abbey Tillman, General Manager em 2 de mai. de 2024
Thank you for your feedback!

2/10 - Terrível

Moses

Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Graduate Guest Services em 13 de abr. de 2024
Thank you for you honest feed back, Moses!It appears we dropped the ball on some areas of your stay with us. Please let us know how we can improve your next Graduate experience. Thanks so much!David G

6/10 - Ok

Gregory

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Chapel Hill nearby
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Graduate Guest Services em 9 de abr. de 2024
Gregory, so much for you candid review. It seems we could have created a better experience for you on your last stay with us. We hope to have another opportunity to make the next experience a great one. Please feel free to let us know how we can improve. We appreciate having you with us our guest.Thanks again!David G

8/10 - Boa

Thomas

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All good but the in room coffee need some improvement. Instant coffee just isn’t a good touch. They need a brewed alternative. Other than that, the place was very nice
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Graduate Guest Services em 8 de abr. de 2024
Thank you, Thomas, for your candid review.I'm glad you had a good stay with us overall. I will certainly pass on your comments about our in room coffee system. We hope to have you as our guest again. Thanks again!David G

10/10 - Excelente

Denise

Hospedou-se por 3 diárias em abr. de 2024
Resposta de Graduate Guest Services em 28 de abr. de 2024
Thank you, Denise, for the great review!I'm glad you enjoyed your stay with us and your time in Chapel Hill. We hope to have you back soon at any of our Graduate locations. Thanks again!David G

10/10 - Excelente

Kristen

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Graduate Guest Services em 28 de abr. de 2024
Thank you so much, Kristen!I'm so glad you had a great stay with us. We hope to have you back again as our guest soon. Please keep in mind the full collection of Graduates on your future travels. Thanks again!David G

2/10 - Terrível

Moses

Hospedou-se por 1 diária em abr. de 2024
Resposta de Graduate Guest Services em 28 de abr. de 2024
Thank you so much for your honest feedback. We'd like to know how we can make your next stay with us better. Thanks again!David G

10/10 - Excelente

Susan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel was a fun place to stay, quirky and friendly. The location is excellent too.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Graduate Guest Services em 6 de abr. de 2024
Susan, I apologize if this is duplicated. My initial response may or may not have posted. Again, we thank you. I'm happy to hear you had a fun time with us at the Graduate. We look forward to having you as our guest again!David G

8/10 - Boa

caroline

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room 416 smelled very musty. Otherwise hotel was wonderful!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Graduate Guest Services em 8 de abr. de 2024
Thank you so much, Caroline!I'm happy to hear that your stay with us was overall a great stay. As to the musty smell in the room, I will alert our team. I'm not sure why this occurred; we will definitely check into this. Thank you for alerting us of this. We hope to have you back as our guest soon.David G

8/10 - Boa

Rebecca

Hospedou-se por 1 diária em mar. de 2024
Resposta de Abbey Tillman, General Manager em 16 de abr. de 2024
Thanks for the feedback!

10/10 - Excelente

Michael

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Right on Franklin Street. Easy in and out.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Graduate Guest Services em 26 de mar. de 2024
Thank you so much, Michael.I'm glad you had such a great stay & found The Graduate Chapel Hill very convenient on your Chapel Hill visit. We hope to have you back with us soon. Thanks again!David G

10/10 - Excelente

Mike

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great property in the heart of Chapel Hill
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Graduate Guest Services em 26 de mar. de 2024
Thank you so much, Mike.I'm glad you had such a great stay with us at the Graduate. We hope to have you back on your next Chapel Hill visit. Thanks again!David G

10/10 - Excelente

Sarah

Viagem com a família
The service was impeccable, location unmatched and beautiful design!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Graduate Guest Services em 21 de mar. de 2024
Thank you so much, Sarah!I'm so glad you enjoyed your stay with us and the unique décor of our hotels. Please keep Graduate Hotels in mind on future travels. We look forward to seeing you again. Thanks again!David G

6/10 - Ok

Grant

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Look out for the amenity fee. $25. Supposedly get a couple of waters and a couple of coffees. Another grotesque effort to cheat people out of more money. 27 dollar self parking fee too.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Graduate Guest Services em 21 de mar. de 2024
Thank you you so much, Grant, for your candid feed back. It was certainly not our intent unpleasantly surprise you with the added fees charged. We hope we'll have another opportunity to make your next Graduate stay better for you. Thanks again!David G

10/10 - Excelente

Svitlana

Hospedou-se por 3 diárias em mar. de 2024
Resposta de Graduate Guest Services em 8 de abr. de 2024
Svitlana, thank you so much! I'm happy to hear you had a great stay with us on your Chapel Hill visit. Please keep Graduate Hotels in mind on future travels. We'd love to have you back as our guest. Thanks again!David G

10/10 - Excelente

Joyce, Salisbury

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was so clean and comfy! Perfect location and friendly staff. We felt right at home.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Graduate Guest Services em 5 de mar. de 2024
Thank you so much, Joyce!I'm so glad to hear you had a wonderful stay with us and you felt right at home. We look forward to welcoming you back on your Chapel Hill visit. Thanks again!David G

10/10 - Excelente

Andrew

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great property. Price is doable on an off-weekend in Chapel Hill, but many times it just too pricey/not a good value to me. It may be to others. All staff, amenities, facilities, and services were excellent. Location is one of the 3 best in Chapel Hill. The not-tacky, but fun UNC touches are great. Love the plush-ball basketball court and balls. Two things that I would change are 1) to reduce parking to a more "normal" $20.00/night and 2) upgrade and raise wall sockets for those who have items they need to plug into the wall sockets. Should not have to move furniture to plug into wall socket. Overall: A
Hospedou-se por 1 diária em fev. de 2024
Resposta de Graduate Guest Services em 27 de fev. de 2024
Thank you, Andrew!We greatly appreciate you had a great stay with us and really. Thanks as well for the added suggestions; I will pass these on to our management team. We hope to have you back again on your next Chapel Hill visit. David G

10/10 - Excelente

Jennifer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay! Thank you!
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Graduate Guest Services em 27 de fev. de 2024
Thank you so much, Jennifer!I'm so glad to hear you had a great stay with us. We hope to have you back soon on your next Chapel Hill visit. Please keep Graduate Hotels in mind on future travels. Thanks again!David G

10/10 - Excelente

Regina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very friendly and helpful staff. Beautiful clean and spacious rooms.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Graduate Guest Services em 24 de fev. de 2024
Thank you so much, Regina!I'm glad to hear you had great stay with us at the Graduate Chapel Hill. We look forward to warmly welcoming you back on you next visit. Please keep in mind all the Graduate Hotels on your future travels. Thanks again! David G

8/10 - Boa

Robin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Location cant be beat and the hotel is kitchy cute! Comfortable and clean. Thought the parking price was costly and not much customers service, but oberall a very nice place.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Graduate Guest Services em 23 de fev. de 2024
Good evening, Robin!Thank you so much for your review & honest feed back. I'm glad to hear that you had good experience with us overall. It sounds like we could have done better at making your experience with us great. Again, thanks for the feed back. We hope to have a chance in making your next stay with us better. David G

10/10 - Excelente

colleen

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location and hospitality for a UNC visit.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Graduate Guest Services em 17 de fev. de 2024
Hi, Colleen!I'm so glad you enjoyed you UNC visit and your stay with us. Thanks so much for your great review. We hope to have you back as our guests soon. Please keep all the Graduate Hotels in mind on future travels.David G

10/10 - Excelente

Amy

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Graduate Guest Services em 21 de mar. de 2024
Thank you so much, Amy!I'm so glad to hear you enjoyed your last stay with us at the Graduate Chapel Hill. We look forward to a possibly future visit. Thanks again!David G

10/10 - Excelente

Amy

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were upgraded to the Junior King suite. The room was spacious and clean, the balcony was unbelievably large, and the bed was super comfy! The size of the bathroom was great, with a huge triple area shower head choice. My only suggestion would be for the shower heads to be soaked in something like white vinegar or CLR to clear the buildup that is blocking the spray nozzles, and for an increase in water pressure. The idea of the multiple spray heads and jets was great, but the lack of water pressure did not allow them to function properly. The staff at both the front desk, and the restaurant/bar area, were friendly and helpful! We ordered takeout from Uber Eats, and cookies from Insomnia, and the young lady working at the front desk even went so far as to call the room to make sure we received all our deliveries. Overall, the decor of the hotel was awesome! We loved the UNC theme, and the proximity of the hotel to several restaurants along Franklin Street. We will definitely be staying here again in the future!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Graduate Guest Services em 17 de fev. de 2024
Thank you so much, Amy!I'm so glad you guys had a great stay with us. We look forward to have you back with us as our guest. Thanks again!David G

8/10 - Boa

Gregory C, Thibodaux

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cheyenne was amazing for us. Hotel was very nice. AC unit loud but beds comfortable and great area.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Graduate Guest Services em 14 de fev. de 2024
Hi, Gregory!Thank you so much for your review. I'm glad you had a great stay with us overall & Cheyenne too good care of you. I will certainly pass on your comments as to the A/C system. We hope to have back soon. Thanks again!David G

10/10 - Excelente

harvey

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, staff was great.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Graduate Guest Services em 14 de fev. de 2024
Hi, Harvey!Thank you so much! I'm glad you had a great stay with us & appreciate your kind words. Please keep Graduate Hotels in mind on future travels. Thanks again!David G

8/10 - Boa

Sharon

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Cute and eclectic. Would be nice if rooms were appointed with better coffee, ice buckets and easy access, more than a single can of water for 3 people. Great location. Very friendly staff.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Graduate Guest Services em 12 de fev. de 2024
Thank you so much, Sharon, for your candid review!I'm so glad to hear you had a great stay with us over all. I will pass on some of your suggestions to our team. We hope to have you back soon & make you next stay with us better. Thanks again!David G

10/10 - Excelente

Cassie

Viagem com a família
Pontos positivos: Limpeza e comodidades
Very clean and staff was very nice.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Graduate Guest Services em 12 de fev. de 2024
Thank you so much, Cassie!I'm so glad to hear you had a great stay with us. We hope to have you back soon. Please keep Graduate Hotels in mind for your future travels. Thanks again!David G

10/10 - Excelente

jantz

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved staying there. Nice staff and great bar/restaurant.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Graduate Guest Services em 10 de fev. de 2024
Thank you so much, Jantz!We enjoyed having you with us. I'm so glad you had a great stay with us & had a really nice time. I'll pass on to Dax your nice words. She was your Bar Keep last night. Thanks again!David G

10/10 - Excelente

John

Hospedou-se por 1 diária em fev. de 2024
Resposta de Graduate Guest Services em 9 de fev. de 2024
John, Thank you so much!We're glad you enjoyed your stay with us and your visit to Chapel Hill. Please keep Graduate Hotels in mind for your future travels. We look forward to having you with us again. Thanks again!David G.

10/10 - Excelente

Jennifer

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great fun unique property!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Abbey Tillman, General Manager em 8 de fev. de 2024
Thank you for the feedback!

6/10 - Ok

Bobbi

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Comodidades
Terrible bed and worse pillows- hard as a rock. Not much sleep due to this. Few amenities- Bar only open at night. Expensive parking. Very good access to the university though.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Graduate Guest Services em 7 de fev. de 2024
Bobbi, thank you so much for your feedback. I'm glad to hear our location was convenient for your University visit. I do apologize for your experience in the guest room, specifically the bed. I will share this with our management team. We hope to have another opportunity to make your next stay with us better. Again, Thanks so much!David G

10/10 - Excelente

Cody

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place to stay
Hospedou-se por 1 diária em fev. de 2024
Resposta de Abbey Tillman, General Manager em 7 de fev. de 2024
Thank you for the feedback!

10/10 - Excelente

Charles and Mary

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Unique Carolina decor Friendly staff Great location
Hospedou-se por 1 diária em fev. de 2024
Resposta de Abbey Tillman, General Manager em 7 de fev. de 2024
Thank you for the feedback!

10/10 - Excelente

Thomas

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Previous guest's long hair all over shower.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Abbey Tillman, General Manager em 7 de fev. de 2024
Thank you for the feedback!

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Abbey Tillman, General Manager em 7 de fev. de 2024
Thank you for the feedback!

10/10 - Excelente

Tyler

Hospedou-se por 4 diárias em jan. de 2024
Resposta de Graduate Guest Services em 21 de mar. de 2024
Thank you so much, Tyler!I'm so glad you enjoyed your stay with us at the Graduate Chapel Hill. We look forward to possibly seeing you on a future visit. Thanks again!David G

10/10 - Excelente

Matt

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fun school themed hotel! Loved the design details!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Graduate Guest Services em 3 de fev. de 2024
Thank you so much, Matt!I'm glad you enjoyed your stay with us on your Chapel Hill visit. Our Graduate Hotels are know for their eclectic themed décor honoring the universities they are by as well as the regions they're in. Each one is uniquely different. Thanks again!David G

10/10 - Excelente

Wendy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Graduate Guest Services em 31 de jan. de 2024
Thank you so much, Wendy!I'm so glad you had a great stay with us. We hope to have you back in the near future. Please keep in mind our collection of hotels across the country for your next travel plans. Thanks again! David G.

10/10 - Excelente

Carly Morgan

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Super cute property, friendly staff, clean gym
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Graduate Guest Services em 29 de jan. de 2024
Hi, Carly.Thank you for the great review! I'm so glad you enjoyed the Graduate Chapel Hill, including the unique décor it offers. We look forward to warmly welcoming you back as our guests. Thanks again!David G