Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 536 de 1083 avaliações" "
10 - Excelente
536
Nota 8 - Boa. 320 de 1083 avaliações" "
8 - Boa
320
Nota 6 - Ok. 106 de 1083 avaliações" "
6 - Ok
106
Nota 4 - Insatisfatória. 67 de 1083 avaliações" "
4 - Insatisfatória
67
Nota 2 - Terrível. 54 de 1083 avaliações" "
2 - Terrível
54
8,6/10
Limpeza
8,6/10
Serviço e funcionários
8,0/10
Comodidades
8,4/10
Condições e instalações da propriedade
8,2/10
Cuidado com o meio ambiente
Avaliações
10/10 - Excelente
Karen
Viagem a dois
29 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, modern, comfortable, affordable. Lots of shopping and dining nearby, close to the airport.
Karen
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relation Management em 30 de abr. de 2024
Hi Karen,Thank you for sharing your positive feedback about your recent stay at Surestay Plus by Best Western Superstition Springs. We're delighted to hear that you found our hotel to be clean, modern, comfortable, and affordable. We're also pleased that our location near shopping, dining options, and the airport contributed positively to your experience. Ensuring a pleasant and convenient stay for our guests is our goal, and we're glad that we could meet your expectations. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.
10/10 - Excelente
Michael
Viagem a dois
29 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very comfortable and conveniently close to family
Michael
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relation Management em 30 de abr. de 2024
Hi Michael,Thank you for sharing your feedback with us! We're delighted to hear that you found your stay at our hotel very comfortable and conveniently close to your family. Ensuring a comfortable and convenient experience for our guests is important to us, and we're glad that our location met your needs and allowed you to be close to your family. Thank you for choosing to stay Surestay Plus by Best Western Superstition Springs, and we look forward to welcoming you back again soon!
8/10 - Boa
Shelly
Viagem em grupo
29 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly staff
Shelly
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relation Management em 30 de abr. de 2024
Hi Shelly,Thank you for sharing your feedback with us! We're delighted to hear that you found our staff to be friendly during your stay. Providing excellent service and hospitality is important to us, and we're glad that our team made a positive impression on you. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we look forward to welcoming you back again soon!
10/10 - Excelente
Robin
Viagem com a família
28 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff is great. Room is very comfortable.
Robin
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Manager em 30 de abr. de 2024
Hello Robin,We are delighted to hear that you found our staff great and the room comfortable during your stay. We strive to provide exceptional service and a relaxing environment for all our guests. Your positive feedback is greatly appreciated.
10/10 - Excelente
Christine
28 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Christine
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relation Management em 30 de abr. de 2024
Hi Christine,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
8/10 - Boa
Scott
27 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Scott
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 30 de abr. de 2024
Hello Scott,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back soon to create more wonderful memories together.
8/10 - Boa
Joseph
26 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location for my trip
Joseph
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 28 de abr. de 2024
Hello Joseph,We are thrilled to hear that our hotel's location was convenient for your trip. Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable stay.
8/10 - Boa
Joseph
26 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Despite being located on a mall and shopping property, it was quiet, and safe. You could walk or drive to walmart best buy, sit down resturants or fast food, and there is a full mall with stores like kohls, jc penney etc
Joseph
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 28 de abr. de 2024
Hello Joseph,We appreciate your positive feedback on our hotel's convenient location near popular shopping options and restaurants. It's great to hear that you found the surroundings quiet and safe for your stay. We hope you enjoyed exploring the nearby amenities and had a pleasant time during your visit.
10/10 - Excelente
Vicki
25 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Vicki
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 28 de abr. de 2024
Hello Vicki,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another exceptional stay.
10/10 - Excelente
HECTOR
21 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
HECTOR
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Guest Relation Management em 23 de abr. de 2024
Hi Hector,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
8/10 - Boa
Lakia
21 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Easy to find, easy Check in and a decent room.
Lakia
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 23 de abr. de 2024
Hello Lakia,We are pleased to hear that you found our hotel easily accessible and that the check-in process was smooth for you. We're glad you had a decent stay and hope to welcome you back in the future.
6/10 - Ok
Mike
Viagem com a família
19 de abr. de 2024
Room was not very well cleaned
Mike
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 20 de abr. de 2024
Hello Mike,We appreciate your feedback and will address this with our housekeeping team to ensure higher standards in the future. Thank you for bringing this to our attention.
8/10 - Boa
Cecilia
19 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a nice property. The restaurant next door was fabulous. I will only suggest a wall clock in the room. Thank you
Cecilia
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 23 de abr. de 2024
Hello Cecilia,Thank you for sharing your positive experience with us and for highlighting the excellence of the nearby restaurant. Your suggestion of having a wall clock in the room is duly noted for future improvements. We hope to welcome you back again soon.
8/10 - Boa
Joshua
Viagem a dois
19 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean
Joshua
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 20 de abr. de 2024
Hello Joshua,We are delighted to hear that you found our hotel to be very clean. Providing a clean environment for our guests is a top priority for us. We appreciate your feedback and hope to welcome you back in the future.
10/10 - Excelente
Brad
Viagem com a família
19 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was in a nice organized, clean area, not far from the airport. Restaurants are easy to find, and it was very clean and kept up.
Brad
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Guest Relation Management em 19 de abr. de 2024
Hi Brad,Thank you for sharing your feedback about your recent stay at Surestay Plus by Best Western Superstition Springs. We're thrilled to hear that you enjoyed our location in a nice, organized, and clean area near the airport. We strive to provide a convenient and pleasant environment for our guests, and we're pleased that you found our surroundings well-maintained and easy to navigate. We hope to have the opportunity to welcome you back for another comfortable and enjoyable stay in the future.
4/10 - Insatisfatória
Darren
19 de abr. de 2024
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
The front desk help was not that great. The hotel looked empty, but I still had to wait two hours for my room. I didn’t get checked in until almost 3.
Darren
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relation Management em 19 de abr. de 2024
Hi Darren,It is disappointing to hear that the front desk assistance was not up to our usual standards, and we regret that you had to wait for your room despite the hotel appearing empty. Please know that we take your feedback seriously and will address this issue with our team to ensure that similar situations are avoided in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.
8/10 - Boa
shari
Viagem a dois
18 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Had a very strong smell. To much perfume. Burned my eyes.
shari
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 20 de abr. de 2024
Hello shari,We regret to hear of your discomfort and appreciate your feedback. Please know that we take all comments seriously and will look into this matter further. Your comfort and well-being are of utmost importance to us. Thank you for bringing this to our attention.
8/10 - Boa
Tha
16 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Tha
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relation Management em 17 de abr. de 2024
Hi Tha,Thank you for taking the time to rate your stay at Surestay Plus by Best Western Superstition Springs . Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.
10/10 - Excelente
Leslie
15 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was just fine for my needs.
Leslie
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Guest Relation Management em 16 de abr. de 2024
Hi Leslie,Thank you for your feedback! We're glad to hear that our hotel met your needs during your recent stay. Ensuring that our guests have a comfortable and satisfactory experience is our goal. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
10/10 - Excelente
Mark
9 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
.
Mark
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Guest Relation Management em 9 de abr. de 2024
Hi Mark,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
10/10 - Excelente
Alexander
Viagem com a família
9 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good proximity to restaurants (walkable). Not sure if the shopping mall is operational- we were there only from about 6 till early morning.
Alexander
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relation Management em 9 de abr. de 2024
Hi Alexander,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you appreciated the convenient proximity of our hotel to various restaurants. Providing our guests with easy access to dining options is important to us, and we're pleased that you found our location convenient for dining out. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.
8/10 - Boa
Johnny
8 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Johnny
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Relation Management em 9 de abr. de 2024
Hi Johnny,Thank you for taking the time to rate your stay at Surestay Plus by Best Western Superstition Springs. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.
2/10 - Terrível
Kennadee
7 de abr. de 2024
Pontos negativos: Condições e instalações da propriedade
Have stayed here numerous times but this time was very disappointing. Room was dirty and dark as well as toilet. Housekeeping wanted to clean my room at 9 am
When check out wasn’t till 11. For 500$ a night was not worth it. Would rather have slept in my car
Kennadee
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relation Management em 9 de abr. de 2024
Hi Kennadee,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
8/10 - Boa
Breanna
Viagem em grupo, Viagem a dois
7 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall, very pleased with our stay. Thank you for making my first time traveling so pleasant(;
Breanna
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Manager em 7 de abr. de 2024
Hello Breanna,We are delighted to hear that you had a pleasant stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.
6/10 - Ok
Jason
4 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Just ok. The room was decent, clean and somewhat updated. Really wanted to unwind after traveling all day by watching some tv but this was very frustrating. Upon arrival tv would not switch to cable. The man at the front desk had to come up and reset everything. Got the cable working, but as soon as he left I found that the remote would randomly quit working about every 30 seconds. I gave up on tv and decided to go to bed early. The bed was fine but every time the people in the room above me moved it sounded like someone was about to fall through the ceiling. Ultimately these aren't necessarily major issues for a hotel as they are common problems, but based on the rating I guess I expected better.
Jason
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relation Management em 4 de abr. de 2024
Hi Jason,Thank you for taking the time to share your feedback with us. We're glad to hear that you found your room to be decent, clean, and somewhat updated. Your concerns will be shared with our maintenance team to address these issues promptly and ensure that they do not recur in the future. We will also look into ways to mitigate noise disturbances in our hotel to ensure a more peaceful and restful experience for our guests. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.
2/10 - Terrível
Mark
Viagem com a família
2 de abr. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The price was double what it should be for the quality of the motel. It was the worst I've seen in quite some time and the staff were completely inflexible for upgrades or extra accommodations for elderly guests. My 87-year-old parents just needed an hour or two later check out and they absolutely would not budge. The motel was barely half full so it was not a capacity issue. Instead of letting them have one extra hour to check out my parents had to book another whole night just for a little bit of extra time. Horrible service, no amenities, very uncomfortable beds and bedding, along with a strange smell. Zero stars, do not recommend
Mark
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Guest Relation Management em 2 de abr. de 2024
Hi Mark,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
6/10 - Ok
Rose-Ann
Viagem com a família
1 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
First got a room someone had smoked in. The staff was incredibly friendly and professional. They gave me another room quickly and it was much better. However, room was next to the pool and although pool hours ended at 10 pm I did not complain as families were having fun, but next time I would request a room away from the pool. And the breakfast area was too crowded so did not enoy or participate in the continental breakfast.
Rose-Ann
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 2 de abr. de 2024
Hi Rose-Ann,Thank you for sharing your feedback with us regarding your recent stay. We're glad to hear that our staff provided you with friendly and professional service and promptly addressed the issue with the initial room. Your comfort and satisfaction are important to us, and we're pleased that you found the second room to be much better. We understand your preference for a room away from the pool area, and we'll make a note of that for any future reservations you make with us. We'll also review our procedures to ensure that all guests have a comfortable dining experience during breakfast hours. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.
10/10 - Excelente
Sam
Viagem com família e crianças pequenas
31 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The lady at the desk was very polite and helpful.
Sam
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 2 de abr. de 2024
Hello Sam,We are delighted to hear that our front desk team provided excellent service during your stay. Your feedback is greatly appreciated.
8/10 - Boa
William
Viagem com a família
28 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean room and comfortable beds at a great rate!
William
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 29 de mar. de 2024
Hi William,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our rooms clean and beds comfortable. Providing a comfortable and pleasant experience for our guests at a great rate is our top priority, and we're thrilled that we were able to meet your expectations. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to have the pleasure of welcoming you back soon.
10/10 - Excelente
Crystal
Viagem com a família
25 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place close airport, and mall
Crystal
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 26 de mar. de 2024
Hi Crystal,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're delighted to hear that you enjoyed your stay with us and found our hotel to be a nice place, especially given its proximity to the airport and mall. Providing convenience and comfort to our guests is our top priority, and we're glad that our location suited your needs. We look forward to welcoming you back for another enjoyable stay in the future!
6/10 - Ok
Leysa
25 de mar. de 2024
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
The property in general was pretty good. My bathroom was warn and dingy. Looked like it could have used a good scrubbing in tub/shower. My friend had stayed there and the upstairs had been renovated so maybe they haven’t gotten to the first floor yet.
Leysa
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Relation Management em 26 de mar. de 2024
Hi Leysa,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're pleased to hear that you found our property to be pretty good overall. Your comments regarding the cleanliness and appearance of the bathroom have been noted, and we will address this with our housekeeping team to ensure that all areas of the hotel meet our high standards of cleanliness. We appreciate your understanding and patience, and we hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future
4/10 - Insatisfatória
Angelica
24 de mar. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Unkept. Looks like a cheap hotel, but was expensive. I have stayed at a Surestay before and it was nice and clean.
Angelica
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello Angelica,We appreciate your feedback and regret to hear about your experience. We strive to provide a clean and comfortable stay for all our guests. We encourage you to reach out to our management team directly with any further concerns.
8/10 - Boa
M.
Viagem a dois
23 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
TV remote didnt work. We were only able to get one channel. Sink slow to drain. Old building and doing the best they can to keep it up. Pool nice. Breakfast included and decent. Staff nice. Good location.
M.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello M.,Thank you for sharing your feedback with us. We appreciate your kind words about our pool, breakfast, staff, and location. We are glad you had a pleasant stay despite the remote issue and slow drain - we are constantly working to improve our facilities. We hope to welcome you back in the future.
2/10 - Terrível
Elaheh
22 de mar. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Elaheh
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Manager em 24 de mar. de 2024
Hello Elaheh,We're sorry to hear that your experience didn't meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and strive to improve for all our guests.
10/10 - Excelente
Allison
19 de mar. de 2024
Allison
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 9 de abr. de 2024
Hi Allison,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing Surestay Plus by Best Western Superstition Springs, and we hope to have the pleasure of welcoming you back soon.
8/10 - Boa
Sharon
19 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean. Easy access to all shopping and the highway. Only thing, 2 Best Westerns in the same vicinity so make sure you go to the correct one.
Great facility and very clean
Sharon
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 19 de mar. de 2024
Hi Sharon,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you found our hotel very clean and that you enjoyed the easy access to shopping and the highway. We appreciate your mention of the multiple Best Westerns in the area and the importance of ensuring guests arrive at the correct location. We'll look into ways to make this clearer for our guests in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
10/10 - Excelente
LEROY, New Richmond
17 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was clean and seemed to be maintained well. They could use a second elevator for as many visitors as they have come. It seemed our bathroom had been remodeled recently. We loved the new shower. They could also use more parking for as many visitors as they have. We were able to find a spot on the lot. I enjoyed visiting with the staff some. They were very personable.
LEROY
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Manager em 19 de mar. de 2024
Hello LEROY,We appreciate your detailed feedback on your recent stay. It's great to hear you found the cleanliness and maintenance to your satisfaction. Your suggestion for a second elevator and more parking space is duly noted. We're pleased you enjoyed the remodeled bathroom and had positive interactions with our staff. Your comments will be shared with our team for their awareness.
10/10 - Excelente
Rob
15 de mar. de 2024
Rob
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Guest Relation Management em 5 de abr. de 2024
Hi Rob,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to have the pleasure of welcoming you back soon.
8/10 - Boa
Pauline
8 de mar. de 2024
Pontos positivos: Comodidades e condições e instalações da propriedade
Like: The rooms and bed was comfortable.
Dislike: Noisy guests...but it couldn't be helped.
Pauline
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 9 de mar. de 2024
Hello Pauline,Thank you for sharing your experience with us. We are pleased to hear that you found the rooms and beds comfortable during your stay. We understand that noise from other guests can sometimes be beyond our control, but we appreciate your understanding in this matter. We hope you had an enjoyable overall stay and look forward to welcoming you back in the future.
8/10 - Boa
Teryl
Viagem com a família
7 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Jacuzzi/hot tub was broke and roped off but other than that clean functional facilities
Teryl
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 8 de mar. de 2024
Hi Teryl,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're glad to hear that you found the facilities clean and functional. We have taken note of your concern, and we'll address this promptly to ensure it's repaired and available for future guests to enjoy. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
8/10 - Boa
Kathleen
7 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very convenient to the Mesa communities and amenities if you have a car. Everything ok for a basic aging hotel. Didn’t go to the mall but looked deserted.
Kathleen
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 7 de mar. de 2024
Hi Kathleen,We're glad to hear that our hotel's location was convenient for your needs and that you found everything satisfactory for a basic stay. Your feedback is appreciated, as it helps us understand how we can better serve our guests. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to have the opportunity to welcome you back in the future for another convenient and comfortable stay.
8/10 - Boa
Peter
5 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Peter
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Guest Relation Management em 7 de mar. de 2024
Hi Peter,Thank you for taking the time to rate your stay at Surestay Plus Hotel by Best Western Superstition Springs. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.
6/10 - Ok
AL
Viagem de negócios
5 de mar. de 2024
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Felt very uncomfortable entering premises with group of men talking in shadows on one side of property, and 2 less-than-glowing representatives (guests?)) of the property standing, smoking right outside of entrance.
AL
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relation Management em 6 de mar. de 2024
Hi Al,Thank you for taking the time to share your feedback with us regarding your recent stay. We take the safety and comfort of our guests seriously, and we will address the concerns you've raised with our team to ensure a more pleasant and secure environment for everyone. Please rest assured that we are committed to creating a positive experience for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing a much-improved experience.
10/10 - Excelente
asiah
Viagem com a família
4 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
the upstairs is too loud
asiah
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 5 de mar. de 2024
Hi Asiah,Thank you for your feedback regarding your recent stay at our hotel. Please know that we take noise complaints seriously, and we will take steps to address this issue to ensure a quieter environment for all our guests. Our team will look into the situation and take appropriate measures to minimize noise disturbances in the future. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a more peaceful stay in the future.
8/10 - Boa
George
Viagem a dois
2 de mar. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Had to wait 10 minutes to check in because desk person was on phone taking a reservation.
breakfast meat choice was very limited ( not enough for amount of people eating , was most always empty and eventually gave ups )
George
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Guest Relation Management em 5 de mar. de 2024
Hi George,Thank you for your feedback regarding your recent stay at our hotel. We will address the check-in process with our team to ensure that all guests are promptly assisted upon arrival, and we'll also review our breakfast offerings to ensure that they meet the needs of our guests, especially during busy times. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
10/10 - Excelente
steven
Viagem a dois
27 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff. Clean, quiet, safe. Close to dining and shopping. Easy parking. Can park large vehicles with trailers across parking lot.
steven
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 29 de fev. de 2024
Hello steven,We are pleased to hear you enjoyed our great staff and convenient location near dining and shopping. We strive to provide a clean, quiet, and safe environment for all our guests. It's great to know the parking situation met your needs, even for larger vehicles with trailers. Thank you for sharing your positive feedback with us.
10/10 - Excelente
Anthony
Viagem com a família
27 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great Hotel no problems whatsoever.
Anthony
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Guest Relation Management em 27 de fev. de 2024
Hi Anthony,Thank you for your feedback regarding your recent stay at our hotel. We're thrilled to hear that you had a great stay with us and encountered no problems. Providing a seamless and enjoyable experience for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. We appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.
10/10 - Excelente
Peggy
27 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I would recommend this place to anybody!!
Peggy
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relation Management em 27 de fev. de 2024
Hi Peggy,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to have the pleasure of welcoming you back soon.
6/10 - Ok
James
26 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
A bit pricey for an average room but it was a very busy time with spring training and a lot of other things going on in the area. Average breakfast but quality of coffee could be improved.
James
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 28 de fev. de 2024
Hello James, We appreciate your feedback on our pricing and breakfast offerings during the busy spring training season. Your input on coffee quality will be shared with the team for review and possible improvements. We hope you had a pleasant stay overall and look forward to welcoming you back for future visits.
8/10 - Boa
Jennifer
Viagem em grupo
25 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean and organized
Jennifer
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 27 de fev. de 2024
Hello Jennifer,We appreciate your positive feedback on our hotel's cleanliness and organization. Your satisfaction is important to us, and we strive to maintain high standards for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.