Fachada

Avaliações de Hilton Phoenix Tapatio Cliffs Resort

4 out of 5
Hilton Phoenix Tapatio Cliffs Resort
11111 N 7th St, Phoenix, AZ

Avaliações

7,8

Boa

Nota 10 - Excelente. 697 de 1624 avaliações" "
Nota 8 - Boa. 389 de 1624 avaliações" "
Nota 6 - Ok. 249 de 1624 avaliações" "
Nota 4 - Insatisfatória. 159 de 1624 avaliações" "
Nota 2 - Terrível. 130 de 1624 avaliações" "

8,0/10

Limpeza

8,2/10

Serviço e funcionários

8,0/10

Comodidades

7,4/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Rasmi

Viagem com a família
Beautiful and kind people
Hospedou-se por 3 diárias em mai. de 2024

10/10 - Excelente

Randall

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly staff and great gardens. Fun places for kids, and also an adult pool area. The room was comfortable.
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Esther

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great service. Room bathtub needs to be redone. Yellowing of caulk makes it seem dirty, but isn’t.
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Charles

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The landscape was awesome. Had such a relaxing time hanging out by the pools. Definitely going to go back.
Hospedou-se por 2 diárias em mai. de 2024

10/10 - Excelente

RONALD, Charlotte

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice safe place with great pools to enjoy.
Hospedou-se por 5 diárias em fev. de 2024

10/10 - Excelente

Bruce, Folsom, CA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfection
Hospedou-se por 2 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 2 de mai. de 2024
Thank you, Bruce, for your perfect rating! We're thrilled to hear that you found your experience with us to be perfection. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there is anything else you want to share about your stay, please don't hesitate to share it with us. We look forward to welcoming you back for another flawless stay at the Hilton Phoenix Tapatio Cliffs Resort!

10/10 - Excelente

George

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was beautiful!! The staff was amazing, especially the cart guys that drove you around the property. The food and the drinks by the pool was awesome. Just a couple things in our room that wish was clean better and the lobby needs to carry some type of cash for someone who wants to change a $20 bill to make sure that we can tips out the cart guys and waitstaff. But overall, we enjoyed our time there at that location. Thank you again.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 2 de mai. de 2024
Thank you, George, for your wonderful review and perfect rating! We're delighted to hear that you found our property beautiful and that our staff, especially the cart guys, made your experience amazing. We're thrilled that you enjoyed the food and drinks by the pool as well. Your feedback about the room cleanliness and lobby cash availability is valuable to us, and we'll address these areas to ensure a better experience for our guests. We're glad that overall you enjoyed your time with us, and we hope to welcome you back for another enjoyable stay at our location. Thank you again for choosing to stay with us!

10/10 - Excelente

Lisa, Bronx

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was absolutely stunning and the staff were the best. My room was in a great location and the view was gorgeous! I would definitely stay again.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 1 de mai. de 2024
Thank you, Lisa, for your fantastic review! We're thrilled to hear that you found our property stunning and that our staff made your experience the best. It's wonderful to know that your room was in a great location with a gorgeous view! We're delighted that you would choose to stay with us again, and we can't wait to welcome you back for another unforgettable experience at our property!

10/10 - Excelente

Cathy, Shawnee

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful place to relax and replenish your spirit! Very quiet, walkable, walking trails around and accessible. The grounds of this resort are just beautiful! Staff were very friendly, helpful, attentive and accommodating, great place to stay, truly a great experience!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 1 de mai. de 2024
It's delightful to hear that you had a wonderful experience at our resort, Cathy! We're thrilled that you found it to be a peaceful and relaxing place to replenish your spirit. The quiet atmosphere, walkable surroundings, and accessible walking trails seem to have provided the perfect setting for your getaway. We're pleased that you enjoyed the beauty of our grounds and that our staff made your stay memorable with their friendly, helpful, attentive, and accommodating service. Thank you for choosing to stay with us, and we hope to welcome you back for another great experience soon!

10/10 - Excelente

Barbara

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very elegant restaurant at the mountain top
Hospedou-se por 4 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 1 de mai. de 2024
Thank you, Barbara, for your wonderful rating! We're delighted to hear that you enjoyed our elegant restaurant at the mountain top. We strive to provide a memorable dining experience for our guests, and we're thrilled that you found it to be elegant. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another exceptional dining experience in the future!

8/10 - Boa

Bart

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It’s close to the main roads and there are lots of trails nearby. I recommend renting a car since Uber adds up and you do need it to go anywhere outside of the hotel. The hotel has a nice bar and pool, the rooms are very nice as well as the staff and property.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de -John Peart, General Manager em 1 de mai. de 2024
Thank you, Bart, for your feedback and for choosing to stay with us! We're glad to hear that you found our location convenient with easy access to main roads and nearby trails. Renting a car sounds like a practical suggestion for exploring the area, especially considering the convenience it offers for venturing beyond the hotel. We're pleased that you enjoyed our bar and pool, and that you found our rooms, staff, and property to your satisfaction. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay in the future!

10/10 - Excelente

Tamara

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Loved it and will stay again! The front desk lady was not very helpful or friendly when we arrived late at night, other than that everything was great!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 29 de abr. de 2024
Thank you for your feedback! We're thrilled to hear that you loved your stay overall and that you plan to return. However, we apologize for any inconvenience caused by the front desk experience during your late arrival. Your comments are valuable to us, and we'll address them with our team to ensure a more welcoming and helpful experience for all guests. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We look forward to welcoming you back and providing an even better experience next time!

2/10 - Terrível

carlos

Viagem a dois
We called to let them know our flight was canceled and no acknowledgment to our concern to pay for and extra day Pool towels are old worn out Shower water would not drain Couch is stained and filthy Staff didn’t seem concerned regarding any of our concerns at check out Over priced for the resort You could pay the same price At Phoenician, we picked this due to location, however it seems very misrepresented according to the website
Hospedou-se por 2 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 29 de abr. de 2024
Thank you for sharing your experience, Carlos. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the condition of the pool towels, shower, and couch. Your concerns are valid, and we'll address them promptly to improve our standards. We regret that our staff didn't meet your expectations during check-out. We strive to provide value for our guests, and we're sorry you felt our resort was overpriced. We appreciate your honesty and hope to have the opportunity to regain your trust in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us.

8/10 - Boa

Nicola

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Needs to be updated. $25 for breakfast
Hospedou-se por 1 diária em abr. de 2024
Resposta de -John Peart, General Manager em 29 de abr. de 2024
Thank you for sharing your feedback, Nicola. We appreciate your honest review. We understand your concerns regarding the need for updates and the pricing of breakfast. Your feedback helps us identify areas for improvement, and we'll take your comments into consideration as we work to enhance our offerings and guest experience. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We hope to have the opportunity to welcome you back and provide an even better experience in the future.

6/10 - Ok

Jon

Pontos positivos: Limpeza e serviço e funcionários
Poor Wi-Fi in room. Had to wait one hour for room because it wasn’t ready. This was at 7pm
Hospedou-se por 2 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 29 de abr. de 2024
Jon, Thank you for taking the time to share your experience. We're sorry to hear about your experience, especially with the Wi-Fi and the delay in getting your room ready. Your feedback is important to us, and we apologize for any inconvenience caused. We'll address these issues with our team to ensure a smoother and more efficient check-in process in the future and to improve the Wi-Fi service in our rooms. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We appreciate your patience and hope to have the opportunity to welcome you back for a more enjoyable stay.

6/10 - Ok

Lakeesha

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Hospedou-se por 2 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 29 de abr. de 2024
Thank you, Lakeesha, for your feedback. We appreciate your honesty and regret that your experience fell short of expectations. If there are specific concerns you'd like us to address or if you have any feedback you'd like to share, please feel free to let us know. We're here to assist and ensure your concerns are addressed appropriately. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.

10/10 - Excelente

Thomas, Strongsville

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful grounds and recreational facilities. Rooms could use a bit of updating but other than that, a really enjoyable stay.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de -John Peart, General Manager em 23 de abr. de 2024
Thank you for your feedback, Thomas! We're glad to hear that you enjoyed our beautiful grounds and recreational facilities during your stay. We appreciate your suggestion regarding updating the rooms and will certainly take it into consideration as we strive to enhance our guests' experience. If there's anything else you think we could improve upon to make your next stay even better, please don't hesitate to let us know. We hope to welcome you back again soon for another enjoyable stay!

10/10 - Excelente

Micah

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
One of the best stays! Plenty to do without even having to leave the resort.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 23 de abr. de 2024
We're thrilled to hear that you had one of your best stays with us, Micah! It's fantastic that you found plenty to do without even having to leave the resort. We aim to provide our guests with a memorable and enjoyable experience, and we're delighted that we succeeded in doing so for you. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!

8/10 - Boa

Kimberly

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
This property was perfectly fine - hills & stairs to suites might be difficult for some. WiFi was a little spotty. Pools were nice and pool service from Paige was truly excellent - she anticipated our every need.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 23 de abr. de 2024
Kimberly, Thank you for sharing your experience with us! We're pleased to hear that you enjoyed your stay overall and that you found the property to be satisfactory. We appreciate your feedback regarding the hills and stairs, as well as the WiFi connection, and we'll take note of these areas for improvement. It's wonderful to know that you had a great experience at the pools and that Paige provided excellent service. We'll be sure to pass along your compliments to her. We hope to welcome you back for another enjoyable stay in the future!

10/10 - Excelente

DeAnna

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful stay!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 23 de abr. de 2024
Thank you, DeAnna, for your fantastic review! We're thrilled to hear that you had a wonderful stay with us. If you ever find yourself in need of another getaway, we'd be delighted to welcome you back for another fantastic experience. If there's anything else we can assist you with, please don't hesitate to reach out.

4/10 - Insatisfatória

Katherine

Hospedou-se por 1 diária em abr. de 2024
Resposta de -John Peart, General Manager em 23 de abr. de 2024
Thank you for your rating, Katherine. We're sorry to hear that your experience fell short of expectations. If there are specific concerns you'd like us to address or if you have any feedback you'd like to share, please feel free to let us know. We're here to assist and ensure your concerns are addressed appropriately.

8/10 - Boa

JUDITH

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The property is beautiful and vast. We didn't use hardly anything as we were there to visit family. The safe didn't work and we forgot to report that. I'm sorry. There weren't enough wastebaskets in the room and/or the one that was available was on odd size and small. Our plans changed and we were headed north on our last day and were advised not to drive back from there at night. We checked out a day ahead and were denied a refund. Otherwise your property was was great.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 26 de abr. de 2024
Judith, Thank you for sharing your experience with us. We're glad to hear that you found our property beautiful and vast, even though you didn't have the chance to fully utilize its amenities. We apologize for the inconvenience with the safe and the shortage of wastebaskets in your room. Your feedback is valuable, and we'll address these issues to ensure a better experience for our future guests.

10/10 - Excelente

Fernanda

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Todo muy limpio, el servicio al cliente 1000/10, sin duda regresaria a reservar con ellos. Exelente precio para tan buena avitacion 👌
Hospedou-se por 2 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 23 de abr. de 2024
Fernanda, We are glad to hear that you enjoyed your stay with us and that you were satisfied with the cleanliness and customer service. We are delighted that you are considering booking with us again and appreciate your kind words about our room and price. We look forward to seeing you again soon! If you need anything else, please feel free to let us know.

8/10 - Boa

Randy

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Nice property, great pool, service was below average, that was my second stay, and the first stay was better, probably would not recommend
Hospedou-se por 3 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 17 de abr. de 2024
Thank you for sharing your feedback with us, Randy. We're glad to hear that you enjoyed the property and amenities like the pool. However, we're disappointed to learn that the service during your second stay did not meet your expectations and was below average compared to your previous experience. Please accept our apologies for any inconvenience or disappointment caused. We value your loyalty as a returning guest, and we'll address your concerns with our team to ensure that improvements are made. Your feedback is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.

8/10 - Boa

Noof

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
I would stay again.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 16 de abr. de 2024
We're glad to hear that you had a positive experience overall and that you would consider staying with us again! If there's anything specific you think we could improve upon to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back soon!

10/10 - Excelente

Kendall

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is amazing highly recommended and when we checked in, Olivia was amazing all the staff go above and beyond to make you feel very welcomed would definitely book at this place again thank you for everything Hilton Phoenix Tapatio cliffs resort Kendall Roy - Saskatchewan, Canada
Hospedou-se por 4 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 16 de abr. de 2024
Thank you so much for your glowing review, Kendall! We're thrilled to hear that you had an amazing experience during your stay with us. It's wonderful to know that Olivia and the rest of our staff made you feel welcomed and went above and beyond to ensure you had a great time. We appreciate your recommendation and look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort in the future!

10/10 - Excelente

Courtney

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 17 de abr. de 2024
Thank you, Courtney, for your positive rating! We're delighted to hear that you had a great experience during your stay. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We look forward to welcoming you back in the future!

6/10 - Ok

Evette

Pontos negativos: Limpeza e condições e instalações da propriedade
The further away from the lobby, the worse the property conditions became. The property conditions were not bad enough to deter me from staying again. I would book/request a room as close to the lobby as possible next time.
Hospedou-se por 1 diária em abr. de 2024
Resposta de -John Peart, General Manager em 15 de abr. de 2024
Thank you for staying with us, Evette. It sounds like you had a bit of a mixed experience with us, but we're glad to hear that you're still open to staying with us again! We appreciate your feedback about the property conditions, and we'll certainly take it into consideration as we strive to improve. Booking a room closer to the lobby is a great idea for your next visit, and we'll do our best to accommodate your request. Thank you for sharing your thoughts, and we look forward to welcoming you back soon!

10/10 - Excelente

Melissa, Centralia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Melrose Place vibe, love the pools, lobby coffee bar very convenient. Friendly staff, well kept grounds.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 11 de abr. de 2024
It sounds like you had a wonderful experience at our resort! We're delighted to hear that you enjoyed the Melrose Place vibe, the pools, and the convenience of our lobby coffee bar. Our staff works hard to ensure that our guests have a memorable and enjoyable stay, and we're glad to hear that their efforts made a positive impression on you. Thank you for your kind words, and we hope to welcome you back for another fantastic stay in the future!

10/10 - Excelente

Pranjit Kumar, Princeton

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place
Hospedou-se por 3 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 10 de abr. de 2024
Thank you, Pranjit Kumar, for your kind words! We're thrilled to hear that you had a great experience during your stay with us. Our team works hard to ensure that our guests have a wonderful time, and it's always rewarding to receive positive feedback. If you ever find yourself in the area again, we would be honored to welcome you back for another enjoyable stay. If there's anything else we can assist you with, please feel free to let us know. Thank you for choosing our resort!

8/10 - Boa

Aida

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Needmore electric car charging station for reg EV
Hospedou-se por 4 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 10 de abr. de 2024
Aida, Thank you for your feedback regarding the need for more electric car charging stations for regular electric vehicles (EVs). We appreciate your suggestion and will take it into consideration as we continue to improve our amenities and services. Ensuring accessibility for all guests, including those with electric vehicles, is important to us, and we will explore options to expand our charging infrastructure. If you have any further suggestions or specific requirements, please don't hesitate to let us know. We value your input and strive to meet the needs of all our guests.

10/10 - Excelente

Kerry

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Unique and special! While people complain about the parking, the narrow, winding roads up the mountain in between buildings provides views of the architecture and of the city from the top of the hill, which makes this hotel special. Guest Services was easily reachable via text and very responsive as we're all of the employees. I would definitely stay here again.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 10 de abr. de 2024
Kerry, thank you so much for sharing your experience with us! We're thrilled to hear that you found our resort unique and special. We're glad you appreciated the stunning views of the architecture and the city from our hilltop location. It's wonderful to hear that our Guest Services team was readily available and responsive to your needs. We're honored that you would choose to stay with us again, and we look forward to welcoming you back for another wonderful experience at our resort.

8/10 - Boa

Akiva

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful setting, lots of pool options.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 9 de abr. de 2024
Thank you for sharing your feedback, Akiva! We're glad to hear that you enjoyed the beautiful setting and the variety of pool options during your stay. If you have any further comments or if there's anything else we can assist you with, please feel free to reach out. We hope to have the opportunity to welcome you back in the future!

8/10 - Boa

Danny

Pontos positivos: Limpeza
The swimming pools are really nice. One of the managers at the pool was very rude one day though. They required us to have bracelets which they did not give us when we checked in. Other than that was very packed, parking is very tight. The rooms are definitely dated but very nice. I would stay there again
Hospedou-se por 3 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 8 de abr. de 2024
Thank you for sharing your feedback about your recent stay with us, Danny. We're glad to hear that you enjoyed our swimming pools and found the rooms to be nice, despite their dated appearance. However, we apologize for any inconvenience caused by the rude behavior of one of our managers at the pool and for the oversight with the bracelets. We'll address these issues with our team to ensure better communication and service moving forward. Additionally, we understand your concerns about the parking situation and will explore ways to improve this aspect of the guest experience. We appreciate your understanding and hope to welcome you back for another stay in the future. If there's anything else we can assist you with, please feel free to reach out to our team.

10/10 - Excelente

Geidy

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 8 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 9 de abr. de 2024
Thank you for your positive rating, Geidy! We're thrilled to hear that you had a wonderful experience during your stay with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you back again soon!

10/10 - Excelente

Christian Robert Lyle

Hospedou-se por 2 diárias em abr. de 2024
Resposta de -John Peart, General Manager em 29 de abr. de 2024
Thank you, Christian Robert Lyle, for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay. Your satisfaction is our top priority, and we're delighted that you enjoyed your time with us. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We can't wait to welcome you back for another fantastic stay!

4/10 - Insatisfatória

Chase

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
I liked the service. Way too much construction going on. Couldn't even get to our roon somedays without walking next to a piece of equipment ripping up the road.
Hospedou-se por 6 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 8 de abr. de 2024
Thank you for sharing your feedback with us. We're glad to hear that you appreciated the service provided by our staff. However, we apologize for the inconvenience caused by the ongoing construction during your stay. Your comments are valuable to us, and we will take them into consideration as we strive to improve the experience for all our guests. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out to us.

10/10 - Excelente

Jason, Salt Lake City

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Close to the hiking trails and love that it has a sauna
Hospedou-se por 4 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 5 de abr. de 2024
Thank you for taking the time to share your positive experience, Jason! We are pleased to hear that you enjoyed the convenience of having hiking trails nearby and the opportunity to relax in the sauna during your stay. Providing convenient access to outdoor activities and amenities like saunas is important to us, and we're delighted that you appreciated these offerings. If you have any other feedback or if there's anything else we can assist you with, please feel free to let us know. We hope to welcome you back for another enjoyable stay in the future!

10/10 - Excelente

Veronica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Beautiful property many things to do!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 5 de abr. de 2024
Thank you for your kind words, Veronica! We're delighted to hear that you enjoyed our property and the variety of activities available during your stay. Providing a range of amenities and experiences for our guests is a top priority for us, and we're thrilled that you found so much to enjoy. If you have any specific feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!

10/10 - Excelente

Sean, Croton-on-hudson

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful location! There's a hiking path right behind the resort with incredible views! Staff is incredibly friendly. Breakfast is fantastic! Pools are lovely.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 4 de abr. de 2024
Sean, We're thrilled to hear that you enjoyed our beautiful location and the hiking path with incredible views nearby! It's wonderful to know that you found our staff incredibly friendly and enjoyed the fantastic breakfast as well as the lovely pools. Thank you for sharing your experience, and we hope to welcome you back for another memorable stay soon!

6/10 - Ok

Seth

Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Check-in was a disaster. The young man checking us in was more worried about sticking to the script than using his head to reason and be helpful. We have a toddler with us, and he says he managed to give us an "upgrade" for a room overlooking the 'Presidential Pool', which turned out to be a tiny hot tub sized pool. The walking path we were sent on to the room was up two outdoor flights of stairs (no elevator). We couldn't find the room and had to go back to the lobby to ask for help. This time they drove us in a golf cart to the same place we had just been, to find a hidden elevator to another building we were expected to find on our own? The room smelled musty, moldy, and of cleaner chemicals like they tried to cover up the old carpet smell. There was no way I would pay $250/night for such a dump! I went back to the lobby and asked for another room. This time they were sensible enough to place us near the family pool, and this room didn't smell. The checkin process was truly awful. It took longer to get our hotel room assigned than to fly to Phoenix!!! Did I mention there was construction happening all over the property? roads torn up, parking lots closed, everyone walking around confused. We will never return.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 4 de abr. de 2024
Seth, We're truly sorry to hear about the challenges you encountered during your check-in process and the initial room assignment. It's disappointing to hear that the room didn't meet your expectations and that there were issues with the smell. We apologize for any inconvenience caused by the construction happening on the property. Your feedback is valuable, and we'll address these concerns with our team to ensure a smoother experience for our guests in the future. If there's anything else we can assist you with or if you'd like to discuss your stay further, please don't hesitate to reach out to our team.

10/10 - Excelente

Nancy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful resort, absolutely breathtaking with the mountains all around. Everything was perfect and the staff was unbelievably friendly and helpful.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 4 de abr. de 2024
Thank you for your glowing review, Nancy! We're thrilled to hear that you enjoyed the beauty of our resort and that our staff provided you with exceptional service. It's always our goal to create unforgettable experiences for our guests, and we're delighted that we could make your stay memorable. If you ever find yourself in the area again, we'd love to welcome you back for another wonderful experience.

10/10 - Excelente

Kristie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful staff, easy check in and we loved the shuttle service around the property. The pools were excellent and I can’t say enough about the kind and helpful staff in all areas. Looking forward to returning.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 3 de abr. de 2024
Thank you for sharing your positive experience with us, Kristie! We are delighted to hear that you enjoyed your stay and that our staff made a positive impression on you. It's wonderful to know that you found the check-in process easy and appreciated the convenience of our shuttle service. We're thrilled that you enjoyed our pools and that our staff members were kind and helpful throughout your visit. We can't wait to welcome you back for another enjoyable stay in the future! If you need any assistance with your next reservation or have any special requests, please don't hesitate to let us know. We look forward to hosting you again soon!-John Peart, General Manager

8/10 - Boa

Jeffrey

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall great place to stay. A lot of construction and maintenance happening while we were there and spotty housekeeping but excellent staff and pools. Plenty to do. I’ll be coming back again!
Hospedou-se por 7 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 3 de abr. de 2024
Jeffrey, Thank you for your feedback! We're glad to hear that you had a great overall experience during your stay with us. We apologize for any inconvenience caused by the ongoing construction and maintenance and appreciate your understanding. It's fantastic to know that you found our staff to be excellent and enjoyed the amenities such as the pools. We're thrilled to hear that you plan on returning and look forward to welcoming you back for another enjoyable stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

8/10 - Boa

Karlin

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
This is a great place to stay for families with younger kids. Pools are nice and not overcrowded.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 3 de abr. de 2024
Thank you for sharing your experience, Karlin! We're delighted to hear that you enjoyed your stay, particularly the pool facilities, and found them suitable for families with younger children. Providing a pleasant and enjoyable experience for our guests is our top priority, and we're glad to know that we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back for another wonderful stay in the future!

10/10 - Excelente

Nathan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great property with many different options for pools and restaurants, etc.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 3 de abr. de 2024
Nathan, Thank you for your review! We're delighted to hear that you enjoyed our property and the variety of amenities we offer, including pools and restaurants. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future!

8/10 - Boa

Paula

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The customer service was great! Pool staff was excellent!!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 3 de abr. de 2024
Thank you for your positive feedback, Paula! We're thrilled to hear that you enjoyed the great customer service and excellent pool staff during your stay. We strive to provide exceptional service to all our guests, and we're delighted that you had a wonderful experience. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back again soon for another fantastic stay!

6/10 - Ok

Sidney-Marie

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I have to say, overall the property, staff, and resort were very very nice. I love the variety of things they had to do, all the pool options and accommodations. However, I ended up getting violently sick from room service food that hindered the last days of my trip, which is very disappointing and a big part of my rating.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 2 de abr. de 2024
Thank you for sharing your feedback with us, Sidney-Marie. We're glad to hear that you enjoyed many aspects of your stay, including the property, staff, and resort amenities. However, we're deeply sorry to hear about your experience with the room service food. Your health and well-being are of the utmost importance to us, and it's disheartening to learn that you became ill during your stay. Please know that we take food safety and hygiene very seriously, and we will investigate the matter thoroughly to ensure that appropriate measures are taken to prevent similar incidents from occurring in the future. If there's anything we can do to assist you further or if you have any additional feedback you'd like to share, please don't hesitate to reach out to us. Thank you for choosing to stay with us at Hilton Phoenix Tapatio Cliffs Resort, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 - Excelente

Nathan

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was extremely helpful and friendly during our stay. The breakfast buffet was great!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 2 de abr. de 2024
Thank you, Nathan, for your positive feedback! We're delighted to hear that you had a pleasant experience during your stay with us. We're also glad to hear that you enjoyed the breakfast buffet. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future! If you have any further comments or requests, please feel free to reach out to us.

10/10 - Excelente

Leanne

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the pools!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de -John Peart, General Manager em 2 de abr. de 2024
Thank you, Leanne, for your wonderful rating! We're delighted to hear that you loved our pools. We hope you had a refreshing and fun time soaking up the sun and cooling off in the water. If you have any additional feedback or if there's anything else we can do to enhance your future stays, please don't hesitate to reach out. We look forward to welcoming you back for another memorable visit soon!