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Avaliações de Hilton Phoenix Airport

4 out of 5
Hilton Phoenix Airport
2435 S 47th St, Phoenix, AZ

Avaliações

8,8

Excelente

Nota 10 - Excelente. 640 de 1000 avaliações" "
Nota 8 - Boa. 201 de 1000 avaliações" "
Nota 6 - Ok. 86 de 1000 avaliações" "
Nota 4 - Insatisfatória. 38 de 1000 avaliações" "
Nota 2 - Terrível. 35 de 1000 avaliações" "

9,2/10

Limpeza

9,2/10

Serviço e funcionários

8,6/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,8/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Ed

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
First room wreaked of smoke, terrible. Second room had a dirty bathroom floor and towels were old and need to be replaced. Brigit at front desk was accomodating and young lady at store was very helpful. Disappointed at property as it did not live to Hilton standards!!!
Hospedou-se por 2 diárias em mai. de 2024

8/10 - Boa

Eileen

Pontos positivos: Limpeza e condições e instalações da propriedade
Bedding and room were lovely but FD missed my wake up call
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Jennifer, Snohomish

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very courteous, friendly staff. Nice rooms at a great price. Many amenities at the hotel.
Hospedou-se por 1 diária em mai. de 2024
Resposta de ms em 16 de mai. de 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 - Excelente

Beverly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was conveniently located to the airport. Property clean and staff nice. Restaurant was good too.
Hospedou-se por 1 diária em mai. de 2024
Resposta de ms em 16 de mai. de 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 - Excelente

Rhonda, Queen Creek

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de ms em 16 de mai. de 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

6/10 - Ok

Sherry Lynn

Very average for the price they charge. Hotel clerk seemed tired & not enthusiastic. Food was good at the bar area. Bathroom could have been cleaner, without hairs in it. I chose another property for my return stay a few days later.
Hospedou-se por 1 diária em mai. de 2024
Resposta de mss em 16 de mai. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We're very sorry you were unhappy and didn't have the best experience at our hotel. I am extremely sorry and I do hope you allow us the opportunity to make it right for you in the future and give us another chance to come stay and enjoy our hotel.

8/10 - Boa

Rodah

Hospedou-se por 2 diárias em mai. de 2024
Resposta de ms em 10 de mai. de 2024
We are pleased to hear that you enjoyed your stay with us! We look forward to seeing you again very soon.

6/10 - Ok

Derek

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Walked down at 4am with a terrible migraine and no one was very interested in helping me find a pain killer. Directed me to a vending machine somewhere on the bottom floor when I could barely open my eyes. I even offered to pay the receptionist to help me I was in such bad shape but eventually gave up and returned to my room. Why couldn't the front desk open the convenience room to sell me a Excedrin?
Hospedou-se por 1 diária em mai. de 2024
Resposta de ms em 16 de mai. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We're very sorry you were unhappy and didn't have the best experience at our hotel. I am extremely sorry and I do hope you allow us the opportunity to make it right for you in the future and give us another chance to come stay and enjoy our hotel.

6/10 - Ok

wardene

Viagem a dois
Pontos positivos: Comodidades
Didn't like dirty towels still on floor in bathroom after clean up. Didn't like had to ask for toilet paper after supposed cleaned bathroom. Didn't like getting charged for room service when never had room service. I like that check out person corrected the no charged on my credit and had it refunded back. Overall love the stay.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de ms em 16 de mai. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We're very sorry you were unhappy and didn't have the best experience at our hotel. I am extremely sorry and I do hope you allow us the opportunity to make it right for you in the future and give us another chance to come stay and enjoy our hotel.

10/10 - Excelente

Gregory

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de ms em 10 de mai. de 2024
We are pleased to hear that you enjoyed your stay with us! We look forward to seeing you again very soon.

10/10 - Excelente

Angel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place.
Hospedou-se por 1 diária em mai. de 2024
Resposta de ms em 6 de mai. de 2024
Thank you for the great survey score, we really appreciate it!! We look forward to welcoming you back again very soon.

10/10 - Excelente

Michael-Anne

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de ms em 6 de mai. de 2024
Thank you for the great survey score, we really appreciate it!! We look forward to welcoming you back again very soon.

10/10 - Excelente

Christopher

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Was a nice visit
Hospedou-se por 1 diária em abr. de 2024
Resposta de ms em 29 de abr. de 2024
Thank you for the wonderful survey review, we appreciate it! We look forward to welcoming you back again very soon.

10/10 - Excelente

Jonathan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good proximity to airport. Enjoyed the pool area.
Hospedou-se por 1 diária em abr. de 2024
Resposta de ms em 29 de abr. de 2024
Thank you for the great survey we really appreciate it!! We look forward to welcoming you back again very soon.

6/10 - Ok

Stephen

Viagem com a família
Bathroom did not have any ventilation, Smoke alarm went off twice due to steam from bathroom. Did not see any complimentary coffee in lobby, only one packet in room. Just an average hotel with inflated costs.
Hospedou-se por 1 diária em abr. de 2024
Resposta de ms em 7 de mai. de 2024
Thank you for taking a moment to share your experience. Please accept my sincere apology on behalf of the entire management team. I am very sorry to learn that your experience with us was less than adequate I wanted to personally reach out to you in regard to your survey. It appears that we fell short in a few areas and I would love to hear your feedback on what we could have done to make your stay better. Any comments or suggestions that you would like to share would be greatly appreciated. We are always looking to improve our customer service as well as our guest’s experience. Please don't hesitate to contact me personally by phone, email, or in person.

4/10 - Insatisfatória

susan

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de ms em 7 de mai. de 2024
Thank you for taking a moment to share your experience. Please accept my sincere apology on behalf of the entire management team. I am very sorry to learn that your experience with us was less than adequate I wanted to personally reach out to you in regards to your survey. It appears that we fell short in a few areas and I would love to hear your feedback on what we could have done to make your stay better. Any comments or suggestions that you would like to share would be greatly appreciated. We are always looking to improve our customer service as well as our guest’s experience. Please don't hesitate to contact me personally by phone, email, or in person

6/10 - Ok

Raymond

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Limpeza
Good business hotel in general. -Need to pay attention to room cleanliness. -Unfriendly front desk female. -Great breakfasts service personnel and good restaurant/ bar personel. -Relatively quite room.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de ms em 23 de abr. de 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

2/10 - Terrível

Julie

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de ms em 23 de abr. de 2024
Thank you for taking a moment to share your experience. Please accept my sincere apology on behalf of the entire management team. I am very sorry to learn that your experience with us was less than adequate I wanted to personally reach out to you in regards to your survey. It appears that we fell short in a few areas and I would love to hear your feedback on what we could have done to make your stay better. Any comments or suggestions that you would like to share would be greatly appreciated. We are always looking to improve our customer service as well as our guest’s experience. Please don't hesitate to contact me personally by phone, email, or in person

2/10 - Terrível

Shannon

Hospedou-se por 1 diária em abr. de 2024
Resposta de ms em 16 de mai. de 2024
Thank you for taking a moment to share your experience. Please accept my sincere apology on behalf of the entire management team. I am very sorry to learn that your experience with us was less than adequate I wanted to personally reach out to you in regards to your survey. It appears that we fell short in a few areas and I would love to hear your feedback on what we could have done to make your stay better. Any comments or suggestions that you would like to share would be greatly appreciated. We are always looking to improve our customer service as well as our guest’s experience. Please don't hesitate to contact me personally by phone, email, or in person.

10/10 - Excelente

Esther

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice!
Hospedou-se por 1 diária em abr. de 2024
Resposta de ms em 23 de abr. de 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was a great place to stay and was close to the airport.
Hospedou-se por 1 diária em abr. de 2024
Resposta de ms em 23 de abr. de 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

6/10 - Ok

Todd

Viagem com a família
Just a very nice , peaceful evening
Hospedou-se por 1 diária em abr. de 2024
Resposta de ms em 23 de abr. de 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 - Excelente

Persephone

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel was lovely and very quiet, especially considering the proximity to the airport. The breakfast buffet is worth the cost and my room was huge! The only sour note was an evening desk attendant with a severe attitude, but to be fair, he was a little busy. However, that is no excuse for rudeness. Overall, it's a great hotel, and it was a pleasant stay.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de ms em 23 de abr. de 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 - Excelente

Evan

Hospedou-se por 5 diárias em abr. de 2024
Resposta de ms em 6 de mai. de 2024
Thank you for the great survey score, we really appreciate it!! We look forward to welcoming you back again very soon.

8/10 - Boa

Bradley

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de ms em 17 de abr. de 2024
Thank you for taking the time to complete a survey we really appreciate it, and appreciate the great scores. We look forward to welcoming you back again very soon.

8/10 - Boa

Nancy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Pool was dirty and had to ask for towels twice. Staff was excellent along with lunch and shuttle service.
Hospedou-se por 1 diária em abr. de 2024
Resposta de ms em 17 de abr. de 2024
Thank you for taking the time to complete a survey we really appreciate it, and appreciate the great scores. We look forward to welcoming you back again very soon.

10/10 - Excelente

Melissa

Hospedou-se por 1 diária em abr. de 2024
Resposta de ms em 17 de abr. de 2024
Thank you for taking the time to complete a survey we really appreciate it, and appreciate the great scores. We look forward to welcoming you back again very soon.

8/10 - Boa

Ireneusz

Hospedou-se por 1 diária em abr. de 2024
Resposta de ms em 6 de mai. de 2024
Thank you for the great survey score, we really appreciate it!! We look forward to welcoming you back again very soon.

10/10 - Excelente

Cynthia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Overall Pleasant Experience! Would recommend!
Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 8 de abr. de 2024
Thank you for the awesome review and survey score we really appreciate it, and look forward to welcoming you back again very soon.

8/10 - Boa

Jerry

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient to the Conference center and airport
Hospedou-se por 2 diárias em abr. de 2024
Resposta de ms em 8 de abr. de 2024
Thank you for the awesome review and survey score we really appreciate it, and look forward to welcoming you back again very soon.

10/10 - Excelente

Brock

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice
Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 3 de abr. de 2024
Thank you so much for the awesome review scores, we really appreciate it!! We look forward to welcoming you back again very soon.

10/10 - Excelente

Michelle

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean, great amenities, close to airport. Staff was friendly and accommodating.
Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 1 de abr. de 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 - Excelente

Shannon, Washington

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Had a wonderful time at the Hilton. Very nice place to stay, definitely would stay here again!
Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 1 de abr. de 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 - Excelente

Sandra

Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 17 de abr. de 2024
Thank you for taking the time to complete a survey we really appreciate it, and appreciate the great scores. We look forward to welcoming you back again very soon.

8/10 - Boa

Donna

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 27 de mar. de 2024
Thank you for the great survey score we really appreciate it!! We look forward to welcoming you back again soon!

10/10 - Excelente

Eric, Maplewood

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 26 de mar. de 2024
Thank you for the great survey scores, we really appreciate it! We look forward to welcoming you back again very soon.

2/10 - Terrível

Shameeka

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 26 de mar. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We're very sorry you were unhappy and the guestroom fell short of the Hilton standard. I am extremely sorry and I do hope you allow us the opportunity to make it right for you in the future and give us another chance to come stay and enjoy our hotel.

8/10 - Boa

Mary, Cottage Grove

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Did not like the food My oatmeal was like water. Ick.
Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 26 de mar. de 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We're very sorry you were unhappy and the oatmeal wasn't good. I am extremely sorry and I do hope you allow us the opportunity to make it right for you in the future and give us another chance to come stay and enjoy our hotel.

10/10 - Excelente

Christopher

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wanted and got airport shuttle.
Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 26 de mar. de 2024
Thank you for the great survey scores, we really appreciate it! We look forward to welcoming you back again very soon.

8/10 - Boa

Gilles, Piedmont

Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 17 de abr. de 2024
Thank you for taking the time to complete a survey we really appreciate it, and appreciate the great scores. We look forward to welcoming you back again very soon.

10/10 - Excelente

Benjamin J

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were focused on customer service and to allow us to enjoy our visit.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de ms em 24 de mar. de 2024
Thank you for the great review scores, we really appreciate it and look forward to welcoming you back soon.

10/10 - Excelente

Christopher

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good airport shuttle service and close to airport.
Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 17 de mar. de 2024
We are so pleased to hear you enjoyed your stay with us! We look forward to seeing you again.

10/10 - Excelente

Kimberley

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Excellent at reception.
Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 17 de mar. de 2024
We are so pleased to hear you enjoyed your stay with us! We look forward to seeing you again.

8/10 - Boa

Frederick

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice hotel
Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 12 de mar. de 2024
Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay with us. Thank you for the wonderful comments and great survey scores, we really appreciate it. I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 - Excelente

DARREL

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice clean and quiet room.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de ms em 12 de mar. de 2024
Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay with us. Thank you for the wonderful comments and great survey scores, we really appreciate it. I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 - Excelente

Trenton

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Location
Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 12 de mar. de 2024
Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay with us. Thank you for the wonderful comments and great survey scores, we really appreciate it. I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 - Excelente

Scott, Cherryville

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Will stay again. Convenient
Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 12 de mar. de 2024
Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay with us. Thank you for the wonderful comments and great survey scores, we really appreciate it. I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 - Excelente

Deric

Hospedou-se por 2 diárias em mar. de 2024
Resposta de ms em 26 de mar. de 2024
Thank you for the great survey scores, we really appreciate it! We look forward to welcoming you back again very soon.

10/10 - Excelente

Mark

Hospedou-se por 1 diária em mar. de 2024
Resposta de ms em 5 de mar. de 2024
What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that our staff and service met your expectations. We look forward to welcoming you back to the hotel in the near future.

6/10 - Ok

DARIUS

Hospedou-se por 2 diárias em fev. de 2024
Resposta de ms em 4 de mar. de 2024
Thank you for taking a moment to share your experience. I am pleased to hear you enjoyed your stay with us. Thank you for the great survey scores, we really appreciate it. I hope your next stay is just around the corner. Call us if there is anything we can help you with.