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Avaliações de Warwick Hotel Rittenhouse Square Philadelphia

4 out of 5
Warwick Hotel Rittenhouse Square Philadelphia
220 S 17th Street, Philadelphia, PA

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 785 de 1651 avaliações" "
Nota 8 - Boa. 427 de 1651 avaliações" "
Nota 6 - Ok. 231 de 1651 avaliações" "
Nota 4 - Insatisfatória. 120 de 1651 avaliações" "
Nota 2 - Terrível. 88 de 1651 avaliações" "

8,4/10

Limpeza

8,6/10

Serviço e funcionários

7,8/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Customer Service em 11 de out. de 2023
We're thrilled to learn about the perfect rating you afforded Warwick Hotel Philadelphia. We continually strive to provide memorable experiences and it appears we've succeeded during your stay. Please consider sharing more about your time with us on Hotels.com, your feedback is invaluable. We're looking forward to welcoming you back on your next visit.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jul. de 2022
Resposta de Customer Service em 27 de jul. de 2022
Thank you for the amazing rating! We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at the Warwick Hotel Philadelphia soon! Thanks again for leaving your feedback!

8/10 - Boa

Frederick

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room not ready for us at 8pm.
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Richard

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
My stay was terriffic. Dave the doorman made a reservation for us at a mediterranean restaurant across the street from the hotel and the meal there was one of the highlights of our staycation. Thanks Dave. My one complaint was the bathroom, there were no safety rails for the shower and my biggest peeve was the toilet, it was so low it seemed to made for a small child.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 22 de abr. de 2024
Richard, it's wonderful to hear that your stay at Warwick Hotel Philadelphia was terrific and that Dave's recommendation enhanced your visit. We acknowledge your concerns regarding the bathroom features. Safety and comfort are crucial for us, so we'll examine how we can upgrade our amenities to better accommodate all types of guests. Your feedback is truly appreciated.

10/10 - Excelente

Joel, South Gate

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the room and lobby, very cool.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 18 de abr. de 2024
Joel, it's a pleasure to hear that you enjoyed both your room and the atmosphere within the Warwick Hotel Philadelphia lobby. We strive to provide our guests with unique and enjoyable experiences and your feedback validates those efforts. We hope to welcome you back soon.

10/10 - Excelente

Scott

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff at this establishment were absolutely helpful in every aspect of my stay. They made it seem like we've kniwn eachother for years. Definitely enjoyed my stay.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 18 de abr. de 2024
Scott, we're thrilled to hear about your positive experience at Warwick Hotel Philadelphia. It's heartening to know that our team members significantly added to your stay by making you feel at home. Thank you for your kind words, and we eagerly anticipate your return for another enjoyable stay.

8/10 - Boa

Karla

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great area and locations. Rooms a bit old but charming. Very safe hotel.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 16 de abr. de 2024
Karla, thank you for your comments. It's great to hear that you appreciated Warwick Hotel Philadelphia's location and found the ambience of our rooms to be full of character. We're also glad to know you felt secure during your stay. Thank you for choosing us and we hope to see you again soon.

10/10 - Excelente

James

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel!
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Customer Service em 15 de abr. de 2024
James, we're thrilled to learn that you enjoyed your stay at the Warwick Hotel Philadelphia. Our team is genuinely committed to delivering an exceptional experience, and it's heartening to see this reflected in your review. We look forward to your return.

8/10 - Boa

alice

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We like this hotel. It's not our first time there. There our exellent restsurants around and you can walk everywhere you need.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 13 de abr. de 2024
Alice, it is delightful to hear you enjoy the Warwick Hotel Philadelphia and our prime location in the city. It brings us immense joy knowing that we are your preferred choice. Being amidst excellent dining establishments and within walking distance of various attractions is indeed a bonus. We eagerly anticipate your future visits.

2/10 - Terrível

Nicole

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The sink and shower would both back up, fill with water and drain slowly. There were only two standard pillows and then two half-size, square pillows (almost like couch pillows with standard size pillow cases on them) for a king bed suite. There was also only two set of sheets on the bed and I found a very stiff, scratchy, open-weave blanket in the closet. I found and removed several short hairs in the bed when we pulled back the sheets. The sheets were kinda staticy so thats probably how they stuck to the sheets because they didn't look like dirty sheets, but nonetheless, it did skeeve me out. The minifridge was ancient. The tv was DishTV so out of the maybe 30 basic cable channels, only about 20 channels worked and only like 8 of those had a decently clear signal, the other 12 were just an interrupted, scrambled picture with intermittent sound. The two chairs in the room were just a mess of peeling faux leather. The booking said VIP access king suite so I was expecting at least just new and clean, but everything was old and dirty.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 10 de abr. de 2024
Nicole, it's concerning to read about your experience. We mightily regret that you encountered issues with your suite's amenities, bathroom fixtures, and in-room entertainment. Additionally, we're sorry that the bedding configuration and additional furnishings didn't meet your expectations. Our goal is always to provide a comfortable, clean, and enjoyable environment. Please know we have taken note of your feedback for serious consideration. Offering a superb stay is our aim and your comments will assist us in making necessary enhancements. Thanks for sharing your experience.

10/10 - Excelente

Lisa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had a lovely time!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 11 de abr. de 2024
Lisa, we're glad to hear you enjoyed your experience at Warwick Hotel Philadelphia! We appreciate your positive feedback and are looking forward to welcoming you back in the future.

8/10 - Boa

Glenn

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was very noisy not sure if this was due to Room location 4th floor and or bar outside below
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 6 de abr. de 2024
Glenn, it's regrettable to hear you were disturbed by noise during your stay. We understand how important a quiet environment is and we'll definitely take your feedback into account for further improvements. Your comfort and satisfaction are our priority at Warwick Hotel Philadelphia. We hope to welcome you back for a more serene experience.

6/10 - Ok

Regina

Pontos negativos: Condições e instalações da propriedade
I enjoyed the location and that really is what you are paying for. Sink wouldn't drain, toilet barely flushed and the room was very old. But, the food in the area was excellent, shopping was excellent and it's a very walkable area. I would never stay here again in life though.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 6 de abr. de 2024
Regina, thank you for sharing your thoughts. It's great to hear you appreciated the area's dining, shopping, and walkability. We regret hearing about the issues with the bathroom facilities and the room not meeting your expectations. Your feedback is essential as it foster continuous improvements. We hope you would reconsider and give us another opportunity in the future to demonstrate our commitment to your comfort and satisfaction.

8/10 - Boa

Vivien

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It is a fine place to stay. Overnight parking is expensive, $60. But hotel clean, friendly, quiet and in convenient location.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 6 de abr. de 2024
Vivien, it's great to hear you found Warwick Hotel Philadelphia to be clean, amicable, and peaceful with a convenient location. Preference on parking expenses can vary from guest to guest, hence we aim to set our pricing competitively in comparison to the local area. We genuinely appreciate your feedback and are looking forward to welcoming you back during your next visit.

4/10 - Insatisfatória

Austin

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Had to wait more than 30 minutes to check in after scheduled check in time. The rooms are in rough shape with stains on the floor, peeling paint, and other signs of a lower quality hotel chain. Bluestone Lane for in room dining was a nice option.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 11 de abr. de 2024
Austin, we regret to hear that your check-in experience and the condition of the room fell below your expectations. We always strive to provide a smooth and expedient process for our guests, as well as well-maintained accommodations. It's reassuring to hear you appreciated the in-room dining from Bluestone Lane. Feedback such as yours aids us in making improvements, and we are committed to enhancing our guest experience moving forward. Thank you for taking the time to share.

10/10 - Excelente

Frank

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Love this place
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 3 de abr. de 2024
Frank, it's wonderful to hear that you enjoyed your stay at Warwick Hotel Philadelphia! Your words are much appreciated, and we hope to have the opportunity to welcome you back next time you visit the city!

10/10 - Excelente

Shevanie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, friendly staff especially Monica !!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 1 de abr. de 2024
Shevanie, it's wonderful to hear your feedback about Warwick Hotel Philadelphia. We're delighted you enjoyed our prime location and our team members notably Monica. We hope to welcome you back soon!

10/10 - Excelente

Martyn, San Francisco

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 22 de abr. de 2024
Thank you for the wonderful rating, Martyn!It's fantastic you enjoyed your time at Warwick Hotel Philadelphia so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 - Excelente

Ilenia

Pontos positivos: Limpeza
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 21 de abr. de 2024
Ilenia, thank you for your top-tier rating of Warwick Hotel Philadelphia. It is wonderful to see our dedication to service and quality reflected in your rating. Your satisfaction is our motivation to keep striving for excellence. Looking forward to welcoming you back on your next visit to Philadelphia.

8/10 - Boa

Juliann

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The location and the staff were great. Monica and Hope at the front desk took care of any issue that came up. They were attentive and professional and went out of their way to help. Rooms show some wear and need a little updating but other than that, everything was great.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 31 de mar. de 2024
Juliann, it's terrific to note your appreciation for the strategic location of Warwick Hotel Philadelphia and our dedicated front desk team members. Your kind remarks about Monica and Hope will surely be shared. We've noted your feedback regarding the condition of the rooms, as it offers a pathway for us to continually improve. We value your review and look forward to your next visit.

10/10 - Excelente

Carol

Convenient location. Friendly and helpful staff. Comfortable bed. Clean room
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 31 de mar. de 2024
Carol, we're thrilled to hear that your time at Warwick Hotel Philadelphia met your expectations. It's wonderful to know that you appreciated our prime location, welcoming team members, and well-maintained accommodations. We can't wait to welcome you back for another satisfying stay.

10/10 - Excelente

Kate

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 20 de abr. de 2024
Kate, thank you for choosing Warwick Hotel Philadelphia and taking the time to rate us. We're delighted to know you had a satisfactory stay. Your continued support means a great deal to our team. We hope to welcome you back for another wonderful experience.

4/10 - Insatisfatória

Estelle

Pontos positivos: Limpeza e condições e instalações da propriedade
Overall the hotel is nice but we had a few complications that made the stay a bit difficult to enjoy. We checked in and when we got to our room the keys didn’t work. I went back down to the front desk to get them redone and then when I tried it again, they worked but someone else was already in the room! She said this wasn’t the first time that day they had assigned someone else to her room. We used the phone by the elevator to call the front desk and tell them what happened so they had someone bring us new keys for the next room over. Later, I took a shower and didn’t notice until I was done that water had gotten all over the bathroom floor! The faucet didn’t turn off the whole way and dripped back down the wall and onto the floor. The shower head also somehow sprayed water down the wall and onto the floor and it was basically flooded. I went to call the front desk for more towels to clean it up and our phone didn’t work! No dial tone or anything, there wasn’t even a phone line plugged in. I had to walk out to the phone in the hallway to call the front desk for towels and it took 4 calls for them to finally answer. Really frustrating for a situation like this to not have a working phone in the room. We were told someone would come to fix the phone and no one ever did. For the price and quality of this hotel we were a bit disappointed by this experience. Don’t think we’ll be returning.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 30 de mar. de 2024
Estelle, we deeply regret to hear about the issues you experienced during your stay. We sincerely apologize that there were complications with your room allocation and key cards. We also acknowledge the inconvenience caused by the mishaps in the bathroom, as well as communication challenges with our team members. It's unfortunate to hear these occurrences impacted your overall experience as our main goal is to provide a comfortable and enjoyable stay for our guests.We want to assure you that we take this type of feedback seriously. Concerns such as yours are extremely unusual and our team is dedicated to addressing them promptly for constant improvements. We hope in the future, that you may reconsider and allow us another opportunity to better your experience.

10/10 - Excelente

Barbara

Viagem em grupo
Pontos positivos: Comodidades
Location location and warm friendly staff. Lovely large room.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 29 de mar. de 2024
Barbara, it's wonderful to hear about your pleasant stay at Warwick Hotel Philadelphia! We're pleased that our central location suited you so well, and the spacious rooms brought comfort to your visit. It's lovely to see the warmth and friendliness of our team members added to your experience. Looking forward to welcoming you back for another lovely visit.

10/10 - Excelente

Kathrine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Front desk, and other staff were friendly and helpful. Great stay.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 27 de mar. de 2024
Kathrine, it's fantastic to hear about your stay at Warwick Hotel Philadelphia. Your kind words about our team members' friendliness and helpfulness bring us great joy. We strive to make every guest's stay as enjoyable as yours. Looking forward to welcoming you back for another wonderful stay.

10/10 - Excelente

Tiangang

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
good
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 27 de mar. de 2024
Tiangang, it's always a pleasure to see a succinct and positive comment about Warwick Hotel Philadelphia. We trust your stay with us was comfortable and enjoyable. Looking forward to welcoming you back for another exceptional experience.

10/10 - Excelente

Meghan

Centrally located. Super nice and informative staff. Very clean facility!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 26 de mar. de 2024
Meghan, it's delightful to hear that you enjoyed your stay at Warwick Hotel Philadelphia. We take pride in our team members being informative and our facility maintaining cleanliness and we're glad this aspect resonated with you. Being centrally located indeed makes accessing attractions easier for our guests. We're looking forward to welcoming you back on your next trip to Philadelphia.

8/10 - Boa

Steven

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Rooms are getting beat up but the location is exactly where I want to be. The staff is 1st rate. Always treating me with professionalism and friendliness
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 26 de mar. de 2024
Steven, it's rewarding to know that the Warwick Hotel Philadelphia's prime location and professional, friendly team align with your expectations. We appreciate your observation related to room conditions. It assists us in our continuous effort to maintain and improve our historic property. Looking forward to offering you another pleasant stay in the future.

10/10 - Excelente

Frank

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were really surprisingly wowed by the Warwick. Great location. Great staff! Great building! While you can tell it is an old building, it is very nicely updated and maintained. Room size was excellent for a city room and dining options are exceptional! Highly recommend and plan to stay there again. Y new favorite boutique hotel in Philadelphia !
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 25 de mar. de 2024
Frank, thank you for sharing your exceptional experience at the Warwick Hotel Philadelphia. We're thrilled you appreciate our prime location, professional team members, and the fascinating blend of modern upgrades in our historic building. It's wonderful that our spacious accommodations and superb dining options contributed to your stay. Your words are the highest compliment to us, and we eagerly await your future visits. Thanks for making us your new favorite boutique hotel in Philadelphia!

10/10 - Excelente

Andrea

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The location was great. Right in the middle of everything.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 25 de mar. de 2024
Andrea, we're thrilled to hear that you enjoyed the prime location of Warwick Hotel Philadelphia. It's truly a joy to know that our guests can experience all the bustling surroundings that our city has to offer. We can't wait to welcome you back!

8/10 - Boa

Darrin

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel is great, but parking is horrible and hotel paeling expensive
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 25 de mar. de 2024
Darrin, thanks for your feedback about your experience at the Warwick Hotel Philadelphia. We're thrilled you found the hotel to meet your needs. We understand the parking situation might not have met your expectations and we appreciate your understanding that metropolitan locations often encounter such scenarios. We hope this didn't overshadow your overall stay and look forward to welcoming you again for another wonderful experience.

10/10 - Excelente

Annmarie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Check in was easy. Staff were friendly and explained everything. The hotel is in a good location
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 23 de mar. de 2024
Annmarie, it's delightful to hear your check-in at Warwick Hotel Philadelphia was effortless and our team members made you feel welcome. We are glad you found our location favorable for your needs. We look forward to your return visit.

8/10 - Boa

Rosario, York

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had to edit to get our room after 4pm.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 22 de mar. de 2024
Rosario, we truly appreciate your feedback. Warwick Hotel Philadelphia aims to maintain a smooth process and timely accommodations for all guests. We're sorry for any delays you experienced, but we hope the rest of your stay was pleasant. We look forward to the possibility of serving you again in the future.

10/10 - Excelente

Peter

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 11 de abr. de 2024
Thank you for the fantastic rating, Peter!It's outstanding you had such a wonderful experience at Warwick Hotel Philadelphia. We care about the satisfaction of our guests. We can't wait to see you again soon!

6/10 - Ok

Mimi

Viagem em grupo
Pontos negativos: Condições e instalações da propriedade
Check into our room wait time took 45 minutes waiting in the lobby. Without notification from staff, who knew I was waiting…initial interaction with staff was not very good. I was pleasant and didn’t receive eye contact or apologies at all. After that staff was very cordial. Room however was not great. The couch neither I or my friend would sit on. It was filthy, and worn. Table behind couch was so incredibly wobbly, and about to fall apart and mirror in bathroom was nonfunctional. The room seemed old. Cleaning staff were great!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 19 de mar. de 2024
Mimi, it's regrettable to hear about the challenges you experienced during your initial check-in and interactions with our team members. We're also sorry you found the room and furniture not up to par. Our team strives to provide comfortable accommodations and it's clear there was room for improvement. Nonetheless, it's great to hear that subsequent interactions were cordial and that you appreciated our diligent housekeeping colleagues. We will use your feedback for improvements and we hope for another opportunity to exceed your expectations in the future.

6/10 - Ok

Sean

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Reserved my room with a check in time of 4:00 PM. I arrived at 4:30 and was told my room was not ready yet. After waiting in the lobby for almost 2 hours, I went to the front desk to inquire about my room and was given keys. My room had been ready for an hour but they failed to call me or simply approach me in the lobby to tell me. Upon entry to my room, it was most definitely not a suite which I had procured earlier.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 18 de mar. de 2024
Sean, it's disappointing to hear about the lengthy wait time you experienced upon arrival and the miscommunication from our end, as well as the discrepancies in room specifications. We aim to provide a smooth, efficient check-in process and the correct room type as per bookings. Your feedback drives improvements and rest assured, we're working towards these. We hope for an opportunity to serve you again, promising a better experience.

10/10 - Excelente

Giovanna, Ventnor

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the walking distance to great restaurants, We didnt like the extra $50.00 fee for early check in . We were told our room wasn’t ready at 2:00 so we left our luggage and went to lunch , less then 5 minutes later we received a phone call asking if we wanted to check in earlier for $50.00 ? We declined and were able to check in after lunch about 3:30
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 18 de mar. de 2024
Giovanna, the Warwick Hotel Philadelphia appreciates your wonderful feedback. We're delighted you found our proximity to fantastic dining options advantageous. Regarding the early check-in fee, your comments have been duly noted. We're committed to improving our services for better guest satisfaction and we're glad you had a satisfactory experience overall. We eagerly anticipate your next visit.

10/10 - Excelente

SIJIE

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 5 de abr. de 2024
Sijie, thank you for your stellar rating of Warwick Hotel Philadelphia. It's delightful to know your stay with us met your high expectations. We're eager to welcome you back next time you visit Philadelphia!

6/10 - Ok

Travis

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
I have stayed in roadside motels that have nicer rooms. I was caught off guard by the parking fee of $50-59 a day and the $15 day resort fee. When we got to the room we had only 2 bath towels 2 wash clothes, no hand towels, floor towel, I asked more than 1 time for these items but they were not brought until the next day. Room had not top sheets on the beds, and very thin blankets. There was no clock or microwave in the room. When the heater came on it was so loud that I recorded it and took it do to the desk. They sent someone up and I was told that they are just old, glad I had ear plugs!! The ceiling in the bathroom and room were covered in water stains. There is no bathroom vent fan so there was visible mold around the ceiling light fixture. The location of this hotel was the best part about it.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 16 de mar. de 2024
Travis, it's regrettable to hear that your stay fell below your expectations. We acknowledge your comments about room amenities and how quickly we responded to your requests. We take all feedback seriously as a way to improve our standards. We're glad you appreciated our prime location. Your concerns have been forwarded to the respective teams, reinforcing our commitment to furnishing our guests with comfortable stays. We genuinely hope you'll consider providing us with another opportunity to serve you better in the future.

8/10 - Boa

Jesus

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everything about the hotels facilities were great except the ice machine on the 6th floor wasn’t working. Check in was also delayed an hour because room wasn’t ready. Staff was friendly
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 14 de mar. de 2024
Jesus, it's fantastic to know you rated your overall experience at Warwick Hotel Philadelphia positively. We appreciate your positive remarks on our facilities and friendly team members. We also acknowledge your thoughts on the ice machine not being operative and the slight delay with your room preparation. Your feedback is instrumental in us continuously improving the guest experience. We look forward to having you back with us soon.

2/10 - Terrível

steven

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room has horrible. broken floor tiles in bathroom, old furniture in junk-pile condition, poor room clean-up service, and unresponsive management to situation.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 13 de mar. de 2024
Steven, we're truly disappointed to hear about your situation. It's regrettable to learn of your dissatisfaction with the room condition and maintenance, as well as the cleaning service. Ensuring a comfortable and clean environment is vitally important to us. Moreover, responsive guest service is our priority and we deeply regret if we missed the mark in your case. Your comments will be used to evaluate and rectify any issues. Thank you for your feedback.

6/10 - Ok

Sherrymaria

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
When I booked my reservation, I was told that parking included in the price. I go to park my car it says self park, but they only offer valet. I paid for parking and had to handover my keys. The room was OK. Nothing spectacular. But it works if you need a budget friendly layover.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 12 de mar. de 2024
Sherrymaria, it seems there was a misunderstanding regarding the parking facilities, we apologize for any inconvenience caused. We aim to make our parking options clear and will take your feedback into account. Regarding your room experience, it's pleasing to know it met your needs for a cost-effective stay, although it's clear there's room for improvement to create a more memorable experience. Your feedback is invaluable, and will be shared with our team members for future enhancements. We hope your future stays with us surpass your previous experience.

10/10 - Excelente

Liz

Great as always!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 12 de mar. de 2024
Liz, it's heartwarming to learn that you had yet another enjoyable stay at Warwick Hotel Philadelphia! We constantly strive to maintain our standards and your positive feedback is a wonderful validation of those efforts. Looking forward to your return.

10/10 - Excelente

Jeannette

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
East check in, staff was friendly rooms are nice! Would stay here again!!
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Brian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice stay
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 11 de mar. de 2024
Thank you for this excellent rating, Brian!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Warwick Hotel Philadelphia! We'd love to host you again someday for yet another unforgettable visit.

2/10 - Terrível

Emilio

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
We did a pre check in @1:30 & was told they will call us when our room was done.. we came back @4pm which is check in time and they told us our room wasn't done & will let us know when it will be ready. We sat in the lobby for 35 minites waiting for our room to be done. The funny part no one else at this issue upon check in!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 10 de mar. de 2024
Emilio, it's regrettable to hear about the inconvenience experienced during your check-in time. Our aim is always to have rooms ready for our guests' arrival and it's disappointing that we didn't meet your expectations this time. Please be assured that the scenario you described is not typical. We value your feedback and will use your comments to improve our processes moving forward. We hope you'd consider giving us a chance to show you a better experience in the future.

10/10 - Excelente

Stanley

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 6 de mar. de 2024
Stanley, thank you for choosing the Warwick Hotel Philadelphia. We're thrilled to know you had a wonderful experience. We look forward to making your next visit just as fantastic.

10/10 - Excelente

Aletha

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Thank you McKinnely for your help. Misread the info on Expedia about the check in time so o arrived later than I was supposed to for check-in. McKinnley was a great big help with getting me a new room to help with the issue. Although I had to rebook, she was helpful in ensuring that I got a room for the night and was safe. McKinnley thank you and we appreciate you for not leaving two women out in the cold with no room. Trust your kindness will go a long way. Blessings!
Resposta de Customer Service em 4 de mar. de 2024
Aletha, we appreciate your kind words! We're thrilled McKinnely was able to assist you when plan changes occurred. As part of the Warwick Hotel Philadelphia team, our goal is to ensure each guest feels cared for and safe. We're delighted to hear that McKinnely embodied this mission perfectly by ensuring you had a room for the night. Feedback such as yours truly inspires our team members as we strive to deliver excellent service. You're always welcome back here. Many thanks and blessings to you too!

6/10 - Ok

Nancy

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 23 de mar. de 2024
We appreciate you taking the time to share your feedback, Nancy.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 - Excelente

Diana

Pontos positivos: Limpeza
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 2 de mar. de 2024
Diana, we're grateful you had such a positive experience at Warwick Hotel Philadelphia. We appreciate your review and hope to welcome you back again soon.