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Avaliações de Holiday Inn Lansdale - Hatfield, an IHG Hotel

3 out of 5
Holiday Inn Lansdale - Hatfield, an IHG Hotel
1750 Sumneytown Pike, Harleysville, PA

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 446 de 1001 avaliações" "
Nota 8 - Boa. 350 de 1001 avaliações" "
Nota 6 - Ok. 120 de 1001 avaliações" "
Nota 4 - Insatisfatória. 54 de 1001 avaliações" "
Nota 2 - Terrível. 31 de 1001 avaliações" "

8,8/10

Limpeza

8,6/10

Serviço e funcionários

7,6/10

Comodidades

8,2/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Ricardo José

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em ago. de 2018
Resposta de Operations Manager em 10 de set. de 2018
Thank you for choosing Holiday Inn Lansdale for your recent accommodation needs. We appreciate you taking the time to let us know you had a pleasant stay. We consistently use feedback in order to create a more comfortable stay for all guests. Thank you again for taking the time to let us know how your recent experience was.

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

10/10 - Excelente

Phillip

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was comfy and just what ya need
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

David

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everyone was super friendly and everything was clean and organized, great energy and atmosphere
Hospedou-se por 3 diárias em abr. de 2024

4/10 - Insatisfatória

Robert

Viagem com a família
Pontos positivos: Serviço e funcionários
Pulled the 2nd window blind to shut out light and it was filthy dirty on the inside. Noticeably black. Donit know if it was ever changed. Also the air conditioner turned on and made such a loud noise each time it sounded like someone was driving through the window and wall so shut it off. Thankfully we didn't need it. Otherwise room was pleasant and clean.
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Ronald

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Convenient and clean. Great rates
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Michael F

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Catherine

Viagem em grupo
Expédia indiquait qu’il y avait une borne ev mais ce n’était pas le cas
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Doug

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Perfect
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

phil

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Being the weekend it was a bit noisy but not enough to matter.
Hospedou-se por 2 diárias em abr. de 2024

8/10 - Boa

Milton

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Rooms were modern clean comfortable the price was reasonable
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Christian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great property
Hospedou-se por 2 diárias em abr. de 2024

8/10 - Boa

Leigh, Westminster

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall, a nice hotel for the price if u r just looking for a clean hotel w basic amenities; most notably the bed was very comfortable!! The only reasons I gave it 4/5 is bc in the shower, they had two conditioner dispensers but no shampoo dispenser. Luckily, we brought our own shampoo/conditioner. But I think if u need it for a short stay, u can probably ask the front desk service.
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

Glennmichael

Viagem de negócios
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
I had initially booked a 1 night stay. Due to the nature of my trip (( business )), the exact length of my stay was extended, and I needed to stay on 1 day longer. The process for extending an existing stay however required ridiculous hoops to jump through, and an additional deposit - while my original deposit would not be refunded to me for several days. Long and short, the Comort Inn, just a few minutes away, offers far better facilities and a FREE HOT BREAKFAST - for about $45 a night cheaper. I do have to thank IHG Hotel for helping me decide where I will stay on all my future trips, business and personal. Unfortunately, for them, due to their complete lack of respect for their customers, theyll be losing my money.
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Sophia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I like that it was loae to area that we are visiting and stores are nearby. What i did not like is a big pothole as i was driving into their parking lot in front of the building
Hospedou-se por 5 diárias em mar. de 2024

8/10 - Boa

Dawn, McKeesport

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024

6/10 - Ok

Susan

Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Elaine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place. Easy to find. Great staff. Been here a number of times.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Kelly, Operations Manager em 25 de mar. de 2024
Dear Elaine, Thank you for staying with us at Holiday Inn and for taking your time to leave us with a review! Your loyalty to our hotel means so much to us and we really appreciate your kind words about our property and our staff. We look forward to the next time we can welcome you back!Thanks again and take care!

10/10 - Excelente

Clayton

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean an friendly staff.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Kelly, Operations Manager em 26 de mar. de 2024
Dear Clayton, Thank you for choosing to stay at our hotel and for taking your time to leave a review. I'm so happy that you enjoyed your stay and found our staff to be friendly and our property clean. That's definitely what we aim for around here, and I'm glad it went noticed! Thank you again for your comments, and we look forward to having the chance to welcome you back again soon. Thank you and take care!

10/10 - Excelente

Masanari

Pontos positivos: Comodidades
スタッフが気持ち良い対応してくれ非常に清潔感ある施設でした、ありがとうございました
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Kelly, Operations Manager em 21 de mar. de 2024
Hello!Thank you so much for staying with us and for taking the time to leave a review! I'm so happy to hear that you appreciated the cleanliness of our hotel as well as our friendly staff. Your feedback means a lot to us, and we hope to be able to welcome you back soon!-------------------------------------------こんにちは!この度は当館をご利用いただき、またレビューをお寄せいただきまして誠にありがとうございます。 当ホテルの清潔さとフレンドリーなスタッフを高く評価していただき、大変嬉しく思います。 皆様からのフィードバックは私たちにとってとても意味のあるものです。またすぐにお迎えできることを楽しみにしています。

8/10 - Boa

Denise, Bloomfield Hills

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly staff! Great service!
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Kelly, Operations Manager em 4 de mar. de 2024
Dear Denise, Thank you so much for choosing our hotel and for taking your time to leave us with a review! I'm so glad to hear that you enjoyed your experience here and that you appreciated our staff and great service provided. It is awesome to hear those comments and thank you again for staying with us! We hope to have you back soon.

10/10 - Excelente

Elaine

Viagem com a família
Pontos positivos: Comodidades
A wonderful experience checking in. Wish all check in experiences were as easy as this one.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Kelly, Operations Manager em 28 de fev. de 2024
Dear Elaine, Thank you so much for choosing our hotel and for taking your time to share some kind words about your stay with us! I'm so glad to hear that you had a nice time and that you appreciated the check-in experience you had with our desk agent. It means a lot to us to hear guest feedback, so thank you! We hope to welcome you back soon.

10/10 - Excelente

Melissa, Philadelphia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was friendly, room was clean. I love that the bathroom was stocked with Dove products. Parking was easy and convenient. Location is very easy to get to off of the turnpike.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Kelly, Operations Manager em 14 de fev. de 2024
Dear Melissa, Thank you so much for choosing our hotel and for taking your time to leave us with a review about your stay! I'm really glad to see that you had a nice time with us--and that you appreciated our hotel's staff, convenience, and amenities! That is awesome to hear. Thanks again for your comments, and hopefully we'll have the chance to welcome you back again soon!!

8/10 - Boa

Jamie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
TV was unusable.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Kelly, Operations Manager em 30 de jan. de 2024
Dear Jamie, Thank you for choosing our hotel and for taking the time to leave us with a review! Please allow me to sincerely apologize for the inconvenience with your TV. The weather had caused an issue with one of our satellites which we had replaced ASAP. We understand the importance of the guest room TVs and we hope that you would consider staying with us again so that we can show you a much better stay with a working TV!Thank you again for your comments and take care.

8/10 - Boa

Gwendolyn

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Our rooms toilet fell apart. First it ran all the time and we tried to fix it. Then the toilet stopper completely feel apart. We had to turn the water off. Called the front desk and they immediately moved us rooms. All was good after we changed rooms.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Kelly, Operations Manager em 25 de jan. de 2024
Dear Gwendolyn, Thank you for choosing Holiday Inn and for taking the time to provide us with some feedback about your stay! While I'm glad we were able to get you set in a new room, I'm so sorry that you were inconvenienced in the first place. Please allow me to sincerely apologize for this--I've talked to my team about your toilet and we will make sure to keep staying on top of all preventative maintenance for our guests!Thanks again for your review and I hope we get the chance to welcome you back again soon.

10/10 - Excelente

Nicholas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, goid value, helpful staff.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Kelly, Operations Manager em 25 de jan. de 2024
Dear Nicholas, Thank you for choosing to stay at our hotel and for taking your time to leave us with a review! I'm really glad to hear that you had a nice stay, and that you found our hotel to be clean with good value & that you appreciated our staff as well! Thank you again, and we hope to have you back again soon!

10/10 - Excelente

MICHELE, NORTH WILDWOOD

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean and convenient to jump on the turnpike to get to the airport.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Kelly, Operations Manager em 15 de jan. de 2024
Dear Michele, Thank you for choosing to stay with us at Holiday Inn! We appreciate you taking your time to leave us with a review, and we're so glad to hear that you found our hotel to be clean & conveniently located for you. We hope to be able to welcome you back again soon. Thank you and take care!

10/10 - Excelente

Bertrand

Hospedou-se por 1 diária em jan. de 2024
Resposta de Kelly, Operations Manager em 13 de jan. de 2024
Hello Bertrand!Thank you for choosing our hotel and for taking your time to leave us with a review! We are super appreciative of your rating, and so glad to hear that you had a 10/10 experience here at Holiday Inn. Hopefully we get the chance to welcome you back soon!Thank you!

10/10 - Excelente

Gerard s

Hospedou-se por 1 diária em jan. de 2024
Resposta de Kelly, Operations Manager em 30 de jan. de 2024
Dear Gerard S, Thank you for choosing to stay with us at Holiday Inn and for taking the time to leave us with a review! It's awesome to see that you had a good experience at our hotel--and we greatly appreciate your 5-star rating! We hope to get the chance to welcome you back again soon.

10/10 - Excelente

Melissa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nelly at the front desk- amazing!
We have stayed here previously. It’s a good location. This time Nelly checked us in and he was extremely personable and helpful. Only downside for us is we like softer beds, but that wouldn’t keep us from staying again.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Kelly, Operations Manager em 10 de jan. de 2024
Hi Melissa!Thank you for choosing our hotel and for taking the time to leave us with some feedback about your experience! I am so happy to hear that you had a great time during your stay and that Nelley left a great impression on you. We are certainly thankful to have him as part of our team. Thank you for the recognition, and we hope to have you back again soon!!

10/10 - Excelente

Okito

Hospedou-se por 3 diárias em dez. de 2023
Resposta de Kelly, Operations Manager em 10 de jan. de 2024
Dear Okito, Thank you so much for choosing Holiday Inn and for taking your time to leave us with a review! I'm so happy to hear that you had a 5-star experience at our hotel. We really appreciate you staying with us, and we hope to welcome you back soon!

2/10 - Terrível

Vincent

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kelly, Operations Manager em 5 de jan. de 2024
Dear Vincent,Thank you for choosing our hotel and for taking the time to leave us with a rating. Please allow me to sincerely apologize that you seemingly did not have a pleasant stay. It would be extremely helpful to know where things went wrong to try and make them right. I hope that you would consider giving us another chance in the future, as I'm confident in our hotel and in our team that your unsatisfactory stay was an exception and that we can do better!Thank you and take care,

10/10 - Excelente

Kristen

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Kelly, Operations Manager em 5 de jan. de 2024
Dear Kristen, Thank you for choosing to stay with us at Holiday Inn and for taking your time to leave us a review! I'm so happy to hear that you had a 5-star experience while you were here with us. Hopefully if you are ever in need of lodging in the area again, we would love to welcome you back!Thanks again and take care!

10/10 - Excelente

Robin

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kelly, Operations Manager em 25 de jan. de 2024
Hello Robin!Thank you for staying with us and for taking the time to leave us with a review. Your 5-star rating means a lot to us, and I'm so glad you had a nice time during your stay here. We hope to be able to welcome you back soon!

10/10 - Excelente

Keith

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kelly, Operations Manager em 2 de jan. de 2024
Dear Keith, Thank you for staying with us at Holiday Inn and for taking your time to leave a review! I'm so glad to hear your feedback that you had a 5-star experience. We hope to welcome you back again soon!

10/10 - Excelente

Wayne

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were very happy with our stay of four days. Even though the hotel is right next to I476, we never heard any traffic. There is a 24 hour convenience store adjacent to the hotel for quick purchases. The staff was very helpful in getting us a first floor room so we could take our pup outside when needed.
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Kelly, Operations Manager em 28 de dez. de 2023
Hello Wayne!Thank you so much for staying with us and for your great review. We are so happy that you enjoyed your time here at Holiday Inn Lansdale. We hope to have the chance to welcome you back again soon if you're in the area. Thank you so much again for your comments and take care!

10/10 - Excelente

Michael

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kelly, Operations Manager em 15 de jan. de 2024
Dear Michael, Thank you for staying at our hotel and for taking the time to leave us a rating! It's awesome news to hear that you had a 5-star experience with us at Holiday Inn. We hope that we would be your hotel of choice any time you need lodging in the area. Thanks again and hope to see you soon!

10/10 - Excelente

Andrea

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kelly, Operations Manager em 28 de dez. de 2023
Hi Andrea!Thank you for staying with us and for taking the time to leave us a review! We really appreciate the 10/10 rating and we're so glad that you had a great stay while you were here. We hope that you would stay with us in the future if you were in need of any lodging in the area! Thank you and take care.

10/10 - Excelente

Stanley

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kelly, Operations Manager em 28 de dez. de 2023
Dear Stanley, Thank you for staying with us at Holiday Inn and for taking your time to leave us with a rating! I'm so happy to hear that you enjoyed your experience while at our hotel. The 10/10 rating means a lot to us! We hope to welcome you back soon.

10/10 - Excelente

Nathaniel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kelly, Operations Manager em 28 de dez. de 2023
Hello Nathaniel,Thank you so much for choosing our hotel and for taking the time to leave us with a rating! I'm so glad that you had a great time during your stay here. We appreciate your review and hope to have you back soon!

10/10 - Excelente

Cora

Viagem com a família
Pontos positivos: Comodidades
Everything about the hotel was wonderful. Finding it was a bit of a challenge, my GPS took me 8 miles out of the way, nice man at the gas station pointed me in the right direction, after letting me know it happens all the time. You might want to check into that, frustrating for someone who doesn’t know the area.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kelly, Operations Manager em 28 de dez. de 2023
Dear Cora,Thank you for choosing Holiday Inn and for leaving a review! I'm so glad you had a wonderful stay--but so sorry to hear about the troubles getting here! Guest feedback means a lot to us, so we appreciate you taking the time to let us know. We hope to have the chance to welcome you back soon.

10/10 - Excelente

Aubry

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Kelly, Operations Manager em 28 de dez. de 2023
Dear Aubry, Thank you for choosing Holiday Inn Lansdale and for taking the time to leave us a review! I'm so glad to see that you had a 5-star experience at our hotel. Thank you so much and we hope to have you back soon!

10/10 - Excelente

Theodore R.

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kelly, Operations Manager em 28 de dez. de 2023
Hello Theodore R., Thank you very much for staying with us at Holiday Inn and for taking the time to leave us a rating! So happy to hear that you had a 5/5 experience at our hotel. Hopefully we get the chance to welcome you back soon!

10/10 - Excelente

Camille A

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Pleased with the recent update
Newly updated. Love the simple decor, as I have dust allergies. Very clean. We were so comfortable. Nice attentive service at the breakfast buffet, and real scrambled eggs.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kelly, Operations Manager em 28 de dez. de 2023
Hello Camille A!Thank you so much for staying with us and for your kind review!! I'm so glad to hear that you like our renovations and our revamped breakfast. It means a lot to hear that our valued guests feel comfortable while staying with us. We hope to have you back soon!

10/10 - Excelente

Brenda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Comfortable bed, good access from its location, friendly and pleasant front desk staff. Christine was helpful and welcoming.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kelly, Operations Manager em 5 de dez. de 2023
Hello Brenda!Thank you so much for choosing to stay with us at Holiday Inn and for leaving us with some feedback about your stay! I'm so glad to hear that you enjoyed your stay. We really appreciate your comments and recognition, we hope to have you back soon!

6/10 - Ok

Daniel

Viagem a dois
No room Service No complementary breakfast
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Kelly, Operations Manager em 5 de dez. de 2023
Dear Daniel,Thank you for choosing our hotel and for taking your time to leave us feedback. Please allow me to apologize for not meeting your expectations. We are a full-service Holiday Inn with our own restaurant, not a Holiday Inn Express, so we do charge a fee for our delicious breakfast. We also hope to bring room service back as an option soon! I understand that these are important factors to you, and I will make sure to bring your points up to IHG.Thank you again for your comments, and we hope to have you back again soon!

10/10 - Excelente

Andrea

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean and love the new renovations.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Kelly, Operations Manager em 5 de dez. de 2023
Hi Andrea,Thank you for staying with us and for the review! I'm really happy to hear that you love our new renovations and you found our property to be clean. We really appreciate your feedback and we hope to have you back again soon!Thank you!

8/10 - Boa

Jeffrey

Hospedou-se por 1 diária em nov. de 2023
Resposta de Kelly, Operations Manager em 28 de dez. de 2023
Hi Jeffrey, Thank you for choosing our hotel and for taking your time to leave us with a rating! I'm glad to hear that it seems you had a good stay with us. We hope to have you back soon and give you a 5-star experience next time! Take care!

10/10 - Excelente

Debra

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Kelly, Operations Manager em 5 de dez. de 2023
Hi Debra,Thank you for choosing our hotel and for taking the time to leave us a rating! We're so glad that you had a 5/5 experience here at Holiday Inn. Come back anytime and we would be happy to welcome you!Thank you!

10/10 - Excelente

Wayne

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There is a Royal Farms convenience store less than 50 yards from the front entrance of the hotel. Very handy for a quick snack or morning coffee. The entire hotel is very clean, and even though I-476 is adjacent to the property, we nvere heard the traffic while in our room
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Kelly, Operations Manager em 5 de dez. de 2023
Dear Wayne, Thank you for staying with us at Holiday Inn and for taking the time to leave us an awesome review! I'm glad you found the hotel to be clean, quiet, and conveniently located. We hope to have you back again soon!