Classificações com base em 992 avaliações verificadas
4,5 Limpeza do quarto
4,3 Serviço e equipe
4,2 Conforto do quarto
4,2 Condição do hotel
Avaliações verificadas da Expedia
por um viajante verificado
Publicado em 14 de abr de 2024
por um viajante verificado
Publicado em 24 de mar de 2024
Beautiful location, room not brilliant.
Comentário de Administração do hotel
25 de abr de 2024 por Duty Manager - Dunkeld House Hotel,Administração do hotel
Dear maryThank you for your touchpoint review of your stay with us at Dunkeld House Hotel. We are lucky to be able to share this beautiful location with all of our guests. We appreciate your comments about the room. kindest regards,Kenny
por um viajante verificado
Publicado em 15 de mar de 2024
Comentário de Administração do hotel
25 de abr de 2024 por Duty Manager - Dunkeld House Hotel,Administração do hotel
Dear EmilyThank you for the 5/5 rating of your recent Dunkeld House Hotel Experience. kindest regards,Kenny
por um viajante verificado
Publicado em 3 de mar de 2024
Always a pleasure staying at Dunkeld House, the staff in particular are excellent, friendly and attentive.
Comentário de Administração do hotel
10 de mar de 2024 por Duty Manager - Dunkeld House Hotel,Administração do hotel
Dear NeilThank you for taking the time to review your recent Dunkeld House Hotel Experience. We appreciate your continued support and your kind words regarding our staff. Looking forward to your next visit.kindest regards,Kenny
por um viajante verificado
Publicado em 24 de fev de 2024
Room was fantastic for staying with our young son. Service for dining was average, we ate early in the bar area but staff all seemed like they had showed up late. At first there was no one about then lots appeared all fussing over candles on tables and busy work instead of asking guests what they’d like or where they should sit. Food was very good though. Pool area looks great and very clean but pool temp is cold! more like an Olympic training pool than a spa hang out. Mens changing room looking very tired - felt a bit unclean but maybe just the age. Overall 4 stars as food, rooms and surroundings were fantastic but little things dropped a star.
Comentário de Administração do hotel
10 de mar de 2024 por Duty Manager - Dunkeld House Hotel,Administração do hotel
Dear ChristopherThank you for leaving a review of your recent Dunkeld House Hotel Experience. We Appreciate your detailed feedback and will pass onto relevant managers to ensure we work on getting that extra star from you. kindest regards,Kenny
por um viajante verificado
Publicado em 20 de fev de 2024
Generally disappointed with overall experience and overpriced for double room offering considering it was upgraded with Expedia booking but did not include breakfast. Upon arrival I was asked to pay in full for the entire 2 night stay with the receptionist quoting the price out loud (for everyone in the queue behind and my girlfriend to hear who was there on a treat) - not a good first impression or welcoming experience on arrival! We then went to get a drink from the bar although we queued for at least 10 minutes until 1 of 5 bar members that were cleaning and doing other tasks acknowledged us! We took the drinks to a window seat in the conservatory bar area but we were then told by 2 different staff members that we couldn’t sit there even though the bar was entirely empty. Once we finished our drinks (that had been assigned to our room) we left and were swiftly chased down at reception to sign for a table of drinks and food that were not ours and 5x the value. These points highlight the apparent lack of staff training in customer service and putting the customer first whilst being professional and showing some subtlety! The room was clean and a nice place to relax although the common areas are tired and not all that clean. The spa changing rooms and showers were dirty and are in need of an upgrade! Lovely setting and stunning location, just a shame about the service.
Comentário de Administração do hotel
22 de fev de 2024 por Duty Manager - Dunkeld House Hotel,Administração do hotel
Dear MichaelThnk you for leaving a review of your recent experince at Dunkeld House Hotel. We appreiciate your honesty and value all guest feedback. The points you have addressed have been nted and action will be taken. regards,Kenny
por um viajante verificado
Publicado em 15 de fev de 2024
Amazing hotel. What a find. Log fires, room fantastic, on the river. Staff attentive. Will be using again.
Comentário de Administração do hotel
22 de fev de 2024 por Duty Manager - Dunkeld House Hotel,Administração do hotel
Dear JonathanThank you for your review of your recent Dunkeld House Hotel Experience. We appreciate and value your feedback and are pleased you had an amazing time with us. We look forward to you returning in the future. regards,Kenny
por um viajante verificado
Publicado em 30 de jan de 2024 na Hotels
por um viajante verificado
Publicado em 29 de jan de 2024 na Hotels
This hotel never disappoints. Stunning setting. Brilliant happy staff. Dinner amazing.
Comentário de Administração do hotel
22 de fev de 2024 por Duty Manager - Dunkeld House Hotel,Administração do hotel
Dear JimThank you for your review of your recent Dunkeld House Hotel Experience. We are pleased that we have continued to provide you with memorable stays. We look forward to making more memories with you. regards,Kenny
por um viajante verificado
Publicado em 28 de jan de 2024 na Hotels
