3 outdoor pools, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers

Avaliações de Avista Hideaway Phuket Patong - MGallery

5 out of 5
Avista Hideaway Phuket Patong - MGallery
39/9 Muen Ngern Road, Tri-trang Beach, Patong, Phuket

Avaliações

9,0

Maravilhosa

Nota 10 - Excelente. 633 de 1007 avaliações" "
Nota 8 - Boa. 252 de 1007 avaliações" "
Nota 6 - Ok. 65 de 1007 avaliações" "
Nota 4 - Insatisfatória. 31 de 1007 avaliações" "
Nota 2 - Terrível. 26 de 1007 avaliações" "

9,0/10

Limpeza

9,0/10

Serviço e funcionários

9,2/10

Comodidades

8,8/10

Condições e instalações da propriedade

9,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Gabriel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente
Excelente hotel em todos os aspectos. Superou todas as minhas expectativas. Muito confortável e luxuoso.
Resposta de Avista em 22 de mar. de 2017
Dear Garbriel, Greeting from Avista Hideaway Phuket Patong MGallery by Sofitel! On behalf our entire team, thank you for your recent stay with us and for sharing your experiences. I was absolutely delighted to have learned that your experience with us left such a positive impression, particularly in regards to our facilities that your experience with us was both pleasant and memorable. Gabriel, thank you once again for sharing your comments and I look forward to welcoming you once again in the near future, should we have the pleasure in doing so and as the time may allow. Kind Regards, Avista Management

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

10/10 - Excelente

tiago

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto

10/10 - Excelente

Nadav, brooklyn

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Yes
Hospedou-se por 6 diárias em fev. de 2024

10/10 - Excelente

Josephus, Helmond

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Alles aan dit hotel is goed. Het beste wat we als ervaren reizigers tot nu toe hebben mogen bezoeken. Personeel is zeer vriendelijk, het denkt mee met een late check-out, het ontbijt heeft voor iedereen mogelijkheden, het diner a la carte is zeer goed en niet duur. Met 3 zwembaden zijn er altijd bedjes beschikbaar.
Hospedou-se por 3 diárias em mai. de 2024

10/10 - Excelente

Julian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Avista is a great resort! My partner and I enjoyed our stay. Just to clarify the resort is an hour away from the airport and if you go into town the taxis will want to charge you more because the resort is “up the hill”
Hospedou-se por 8 diárias em abr. de 2024

10/10 - Excelente

Tamon

Viagem a dois
Pontos positivos: Comodidades
Game room was amazing. We had a nice time.
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Ainsa

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great experience! The staff was welcoming and very accommodating.
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Krystal

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2024

10/10 - Excelente

Samik

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was our first time back to south east Asia in 30 years and it did not disappoint. The hotel is excellent with superb pools and views. We stayed in an executive pool access room which is highly recommended. Being able to go straight from your room into the pool without having to think about sun beds was superb! The staff are all fantastic but I have to mention Jag who went above and beyond to make our stay so memorable. He was a true professional and if you are lucky enough to stay at this resort he is your go to person! I also have to mention Vishal and Goldi in the Vista Restaurant - they were so friendly and always happy to help. Finally I have to thank Tong and Kaew at the Chiva Riverside bar - always smiling and made delicious cocktails!
Hospedou-se por 8 diárias em mar. de 2024

10/10 - Excelente

Attila

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing from start to finish
Hospedou-se por 10 diárias em mar. de 2024

10/10 - Excelente

Isabelle, SEQUEDIN

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Le personnel super souriant, très disponible s, et serviable
Hospedou-se por 11 diárias em mar. de 2024

10/10 - Excelente

Julia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024

10/10 - Excelente

Hartmut

Hospedou-se por 13 diárias em mar. de 2024

10/10 - Excelente

Bita

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wir haben mit der Familie 5 Nächte hier verbracht. Der Aufenthalt war sehr schön. Wir wollten uns unbedingt auch die patong Gegend anschauen, aber nicht mitten drin sein und dieses Hotel war perfekt hierfür. Ein traumhafter Strand (der Freedom Beach) ist fussläufig erreichbar!
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Manish Pratap, General Manager em 1 de abr. de 2024
Dear Bita,Thank you for sharing your experience with us. We are delighted to hear that you and your family enjoyed your 5-night stay with us. It is fantastic to know that our resort provided the perfect balance for you, allowing you to experience the beauty of the Patong area while still enjoying a peaceful retreat away from the hustle and bustle. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family back for another wonderful stay in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Shama

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Overall all experience and service
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Manish Pratap, General Manager em 1 de abr. de 2024
Dear Shama,Thank you for your review! We are glad to hear that you had an overall positive experience with our service. Your satisfaction is our top priority, and we appreciate your feedback. We are committed to providing exceptional service to all our guests, and we hope to have the opportunity to welcome you back again in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Alison

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We loved our stay here. My son turned 15 while we were here and they kept track of him and made sure he had cake the property the pools and the rooms were just lovely.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manish Pratap, General Manager em 29 de mar. de 2024
Dear Alison ,Thank you for sharing your wonderful experience with us! We are thrilled to hear that you loved your stay at our resort and that we could be a part of celebrating your son's 15th birthday.Ensuring that our guests feel special and well taken care of is our top priority, and we are delighted that our team went above and beyond to make your son's birthday memorable by providing cake and special attention throughout your stay.We hope to have the pleasure of welcoming you back for more memorable moments in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Bianca

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It's a nice getaway from the busy downtown and enjoy all the amenities and view from the hotel.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Manish Pratap, General Manager em 29 de mar. de 2024
Dear Bianca,Thank you for your review. We are delighted to hear that you enjoyed your getaway at our resort and found it to be a peaceful escape from the busy downtown area. We are thrilled that you were able to take advantage of our amenities and enjoy the views from our property.We hope to welcome you back for another relaxing getaway in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

ashley

Hospedou-se por 1 diária em mar. de 2024

6/10 - Ok

Bruno

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Limpeza
Nicht so gut erreichbar. Hotel Shuttle dürfte öfters fahren und auch wieder zurück
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Manish Pratap, General Manager em 25 de mar. de 2024
Dear Mr. Bruno,Thank you for sharing your feedback with us regarding the accessibility of our resort shuttle service. We apologize for any inconvenience you experienced due to the frequency of shuttle runs. Rest assured, we take your comments seriously as we continuously strive to improve our guest experience. Your input is invaluable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide a smoother and more convenient experience in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Tyler

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I couldn’t have asked more for my birthday vacation. The property is beautiful, quiet, and offers some of the best food on the island at Tambu Restaurant. Above all else was the service I received from all of the staff and how comfortable they made me feel. If you’re deciding on where to stay, stop looking and book here, you won’t regret it.
Hospedou-se por 14 diárias em mar. de 2024
Resposta de Manish Pratap, General Manager em 25 de mar. de 2024
Dear Tyler, Thank you so much for choosing to celebrate your birthday vacation with us at our beautiful resort. We are thrilled to hear that you had a fantastic experience and that our quiet ambiance, delectable dining options at Tambu Restaurant, and attentive service made your stay unforgettable. It is truly heartwarming to know that our team made you feel comfortable and well taken care of during your special celebration. Your recommendation means a lot to us, and we look forward to welcoming you back for more memorable stays in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Walter

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel is beautiful, but what makes Avista Hideaway such a great place it’s the staff. Everyone was so nice and willing to help. Service is beyond excellent. Definitely would recommend to anyone. Shutout to Matt, the boogy drivers, and the rest of the team.
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Manish Pratap, General Manager em 25 de mar. de 2024
Dear Mr. Walter,Thank you for your wonderful review. We are thrilled to hear that you had a fantastic experience at Avista Hideaway. Our dedicated team takes pride in providing exceptional service to our guests, and it is truly rewarding to know that their efforts made your stay memorable. We will be sure to pass along your kind words to Matt, the buggy drivers, and the entire team. Your recommendation means a lot to us, and we can't wait to welcome you back for another fantastic stay in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Alberto

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
it is a magnificent resort surrounded by nature and tranquility, it offers excellent services and the internal restaurant is also very good. Recommended for those who want to stay away from the noise of Patong. Room cleaning service could be improved, although staff were always present and available for every request.
Hospedou-se por 10 diárias em mar. de 2024
Resposta de Manish Pratap, General Manager em 17 de mar. de 2024
Dear Mr. Alberto,Thank you for your review. We are thrilled to hear that you found our resort magnificent, surrounded by nature and tranquility. It is great to know that you enjoyed our excellent services and the quality of our internal restaurant.We appreciate your feedback regarding the room cleaning service. We will certainly take this into consideration as we strive to improve our guest experience.Thank you for recommending us to others who seek a peaceful retreat away from the noise of Patong. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Robert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Beautiful 5 star hotel with fantastic staff. 4 pools including an adult pool which was much appreciated. Big room and large comfy bed. There is a unique Thai architectural design throughout the facility including the rooms and balconies. Lots of levels and stairs. The restaurants need more Thai choices and more affordable options
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manish Pratap, General Manager em 17 de mar. de 2024
Dear Mr. Robert,Thank you for your review. We are delighted to hear that you enjoyed your stay at our beautiful 5-star resort and that you found our staff to be fantastic. It is great to know that you appreciated the amenities, including the pools and the unique Thai architectural design.We appreciate your feedback regarding the restaurant choices and affordability. We will definitely take this into consideration as we continue to improve our offerings.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Warm regards,Manish PratapGeneral Manager

6/10 - Ok

makoto

Hospedou-se por 2 diárias em mar. de 2024

10/10 - Excelente

Jason Joseph

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manish Pratap, General Manager em 17 de mar. de 2024
Dear Mr. Joseph,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Sellie

Pontos positivos: Condições e instalações da propriedade
Amazing resort!
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Manish Pratap, General Manager em 17 de mar. de 2024
Dear Sellie,Thank you for your review. We are thrilled to hear that you found our resort amazing and that everything met your expectations. Providing exceptional service and ensuring our guests have a memorable experience is our top priority.We appreciate your feedback and thank you for choosing to stay with us. We look forward to welcoming you back in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

eva

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 9 diárias em fev. de 2024
Resposta de Manish Pratap, General Manager em 12 de mar. de 2024
Dear Ms. Eva,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Daniela

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The place is beautiful. Many pools , restaurants and amazing views. The rooms are clean and updated
Hospedou-se por 6 diárias em fev. de 2024
Resposta de Manish Pratap, General Manager em 12 de mar. de 2024
Dear Ms. Daniela,Thank you for your kind words. We are thrilled to hear that you found our place beautiful, with its many pools, restaurants, and amazing views.It is wonderful to know that you enjoyed the clean and updated rooms during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and we are delighted that we could exceed your expectations. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Manish PratapGeneral Manager

8/10 - Boa

Akash

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice property and nice room w Mountain View. Staff and service were great. Downsides was only 2 complimentary bottled waters each day (with the heat and humidity, that is not enough), there was much noise above our room for most of our stay (it sounded like furniture moving). Location is on top of a hill so not much around easy walking distance, need to rely on taxis or rent motorbike.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Manish Pratap, General Manager em 12 de mar. de 2024
Dear Akash,Thank you for your review and for choosing to stay with us. We are delighted to hear that you enjoyed our resort, the Mountain View from your room, and the excellent service provided by our staff.We appreciate your feedback regarding the complimentary bottled water and apologize for any inconvenience caused by the limited supply. Your comment about the noise disturbance is concerning, and we will address this with our team to ensure that measures are taken to minimize disturbances for our guests in the future.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Leroy, Manteca

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I travel often and this resort tucked in the mountains of Patong was amazing. The views were breathtaking and the staff was outstanding. When I visit Patong again I will stay at this resort. It isn’t walking distance to the beach but for me, that was not an issue. In 5 minutes you can be on the beach by scooter or grab. I highly recommend this resort.
Hospedou-se por 11 diárias em fev. de 2024
Resposta de Manish Pratap, General Manager em 12 de mar. de 2024
Dear Leroy,Thank you for your glowing review. We are delighted to hear that you had an amazing experience at our resort tucked in the mountains of Patong. It is fantastic that you found the views breathtaking and the staff outstanding. We are thrilled to know that you would choose to stay with us again on your next visit to Patong. Your recommendation means the world to us, and we are glad that the proximity to the beach wasn't an issue for you. We appreciate you taking the time to share your experience, and we look forward to welcoming you back soon for another memorable stay.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Jessica

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Manish Pratap, General Manager em 27 de fev. de 2024
Dear Ms. Jessica,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Olukemi, Atlanta

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent property and stay
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Manish Pratap, General Manager em 27 de fev. de 2024
Dear Olukemi,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

8/10 - Boa

Diana Jane

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The Hotel was excellent. Only downside would be the Maitre d’ in the Sizzle restaurant, otherwise a great experience.
Hospedou-se por 13 diárias em fev. de 2024
Resposta de Manish Pratap, General Manager em 27 de fev. de 2024
Dear Ms. Jane,Thank you for your review. We are thrilled to hear that you had an excellent experience at our resort. However, we regret any inconvenience caused by your interaction with the staff at the Sizzle restaurant. Providing exceptional service is a priority for us, and we will address this matter internally to ensure that all guests receive the highest level of hospitality during their dining experience.We appreciate your feedback and hope to have the opportunity to welcome you back for another great stay in the future. Warm regards,Manish PratapGeneral Manager

8/10 - Boa

Claudia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel tranquilo con buena vista al mar
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Manish Pratap, General Manager em 27 de fev. de 2024
Dear Ms. Claudia,Thank you for your review. We are thrilled to hear that you enjoyed the peaceful atmosphere of our resort and the stunning sea views. Providing a tranquil environment for our guests to relax and unwind is one of our top priorities, and we are glad to hear that we succeeded in creating that ambiance for you.We hope you had a rejuvenating stay with us, and we look forward to welcoming you back for another serene getaway in the future. Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

??

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Manish Pratap, General Manager em 27 de fev. de 2024
Dear Valued Guest,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

8/10 - Boa

Jang

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
가든뷰 룸을 이용하였는데 발코니로 보이는 열대나무는 너무 좋았습니다. 전체적인 호텔분위기는 자연속에 위치하여 힐링하기 좋은 호텔입니다. 수영장은 3개로 메인풀은 전망이 좋으며 또한 로비에서의 풍광 또한 너무 좋습니다. 호텔에서 다소 힘들게 걸어서 갈수 있는 Freedom Beach는 너무나 한적하고 자연적이라 걷느라 힘드지만 추천할 만한 비치입니다. 단점은 언덕위에 위치하여 택시비가 거리에 비해 다소 비싸며, 상점거리랑 다소 떨어진 점등입니다.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manish Pratap, General Manager em 27 de fev. de 2024
Dear Jang,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the serene atmosphere of our garden view room and found the tropical trees visible from the balcony to be a highlight of your stay. IWe are pleased that you had the opportunity to explore our three swimming pools, especially the main pool with its great view, and that you appreciated the scenic vistas from our lobby. We are also glad to hear that you found Freedom Beach to be a secluded and natural gem, despite its somewhat challenging access.Thank you again for choosing to stay with us, and we hope to welcome you back for another peaceful retreat in the future.Warm regards,Manish PratapGeneral Manager

8/10 - Boa

Suzanne

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good property, but the bathrooms were dark and i don't think very clean. Smoke from cigarettes can get into the rooms very easily and hard to breathe. Most staff are great, but front reception girl told me to take the stairs and walk to my room with a baby in my arms instead of waiting for a cart
Resposta de Manish Pratap, General Manager em 27 de fev. de 2024
Dear Ms. Suzanne ,Thank you for your valuable feedback. We apologize for any inconvenience you experienced during your stay. Rest assured, we will address the issues with cleanliness and lighting in the bathrooms, as well as work to improve our ventilation system to minimize smoke infiltration. We also apologize for any lapse in service from our front desk staff and will address this with our team to ensure a better experience for all our guests. We appreciate your input and hope to welcome you back for a more enjoyable stay in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Karen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Manish Pratap, General Manager em 27 de fev. de 2024
Dear Ms. Karen,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Kenneth

Hotel was beautiful and the staff was wonderful! I will visit again when I journey
Hospedou-se por 5 diárias em jan. de 2024
Resposta de Manish Pratap - General Manager em 9 de fev. de 2024
Dear Mr. Kenneth,Thank you for your kind words. We are delighted to hear that you found our resort beautiful and that our staff provided you with wonderful service during your stay.We can't wait to welcome you back when your travels bring you our way again. Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Laura

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wunderschönes Hotel
Tolles Hotel mitten im Grünen und mit Blick aufs Meer. Sehr schöne Anlage mit drei verschiedenen Pools. Ausserordentlich grosse Auswahl beim Frühstücksbuffet, das sehr lecker ist. Professioneller und stets sehr freundlicher Service. Wir kommen gerne wieder.
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Management Team em 9 de fev. de 2024
Dear Ms. Laura,Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that you enjoyed your stay at our hotel and that you appreciated our beautiful surroundings, including the greenery and sea views.We are delighted that you found our pool complex to be enjoyable and that you were impressed by the large selection and tasty offerings at our breakfast buffet. Your compliments regarding our professional and friendly service mean the world to us, and we're thrilled to have met your expectations in this regard.Thank you for choosing to stay with us, and we look forward to hosting you again soon.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

johannes

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Zeer plezierig verblijf gehad. Vriendelijke staf en zeer behulpzaam. Doen er alles aan om je verblijf zo prettig mogelijk te maken. Hotel behoort tot het topsegment
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Manish Pratap, General Manager em 29 de jan. de 2024
Dear Mr. Johannes,Thank you for your wonderful review. We are delighted to hear that you had a very pleasant stay and that our staff was friendly and helpful. Ensuring our guests have a comfortable and enjoyable experience is our top priority, and we are pleased that we could contribute to making your stay pleasant.We look forward to the pleasure of welcoming you back for another excellent stay in the future.Warm regards,Manish PratapGeneral Manager

8/10 - Boa

Pentti Kalle

Hospedou-se por 7 diárias em jan. de 2024
Resposta de Manish Pratap, General Manager em 25 de mar. de 2024
Dear Pentti Kalle,Thank you for taking the time to leave your feedback and for awarding us positive score. We are thrilled to hear that your experience met your expectations as we consistently work hard to ensure that each guest's visit is marked by excellence and leaves a lasting positive impression.Thank you for choosing to stay with us and we hope to have the privilege of welcoming you back for another wonderful stay in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Dennis

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Awesome hotel, the staff is lovely and very friendly and kind. Everything’s great, the view is amazing, pool is very good. I recommend taking half board, because the dinner is very very good, I want to thank you the chef. I definitely will be looking forward to go for an another vacation at this hotel. But there is one thing that I did not like about this hotel and it’s the cleanliness. To much dust in the room. They definitely need to make up the room more thoroughly at least when people move in. Overall want to say one more time thank you to the staff.
Hospedou-se por 15 diárias em jan. de 2024
Resposta de Manish Pratap, General Manager em 29 de jan. de 2024
Dear Mr. Dennis,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had an awesome experience at our resort, and that you found the staff lovely, friendly, and kind. It is great to know that you enjoyed the amazing view and the excellent pool. We also appreciate your recommendation to take half board, especially praising the quality of the dinner, and we will make sure to pass your thanks on to the chef.Your comments about the cleanliness are duly noted, and we apologize for any inconvenience caused. We will certainly address this concern with our housekeeping team to ensure a more thorough cleaning process, especially during guest transitions.Thank you once again for your positive feedback, and we look forward to welcoming you back for another vacation at our resort. Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Karen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Resposta de Manish Pratap, General Manager em 29 de jan. de 2024
Dear Ms. Karen,Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Jinhang

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Always friendly and helpful staffs. Quiet, safe, private, clean and with nice views.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manish Pratap, General Manager em 29 de jan. de 2024
Dear Jinhang,Thank you for your positive review. We are delighted to hear that our staffs were always friendly and helpful, and that you found our resort to be quiet, safe, private, clean, and with nice views. Creating a positive and comfortable experience for our guests is our top priority. We look forward to welcoming you back for another enjoyable experience in the future!Warm regards,Manish PratapGeneral Manager

4/10 - Insatisfatória

Mark

Hospedou-se por 1 diária em jan. de 2024
Resposta de Manish Pratap, General Manager em 25 de mar. de 2024
Dear Mr. Mark,We are truly sorry to note that your experience didn't meet your expectations. Guest satisfaction is our utmost priority, and we regret that we fell short on this occasion. We would greatly appreciate the opportunity to learn more about your concerns and address them directly. Please feel free to reach out to us so we can better understand how we can make things right. We hope to have the chance to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Robert

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The pools and staff were amazing
Hospedou-se por 6 diárias em jan. de 2024
Resposta de Manish Pratap, General Manager em 29 de jan. de 2024
Dear Robert, Thank you for your wonderful review. We are delighted to hear that you had an amazing experience with our pools and staff. Providing exceptional service and creating a positive environment for our guests are our top priorities. We look forward to the pleasure of welcoming you back for another fantastic stay!Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Alexandra, Gaithersburg

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful property
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Manish Pratap, General Manager em 29 de jan. de 2024
Dear Alexandra,Thank you for your brief but positive review. We are glad to hear that you found our resort beautiful. We appreciate your feedback, and we hope to welcome you back for another enjoyable experience in the future.Warm regards,Manish PratapGeneral Manager

10/10 - Excelente

Weng Onn

Hospedou-se por 3 diárias em jan. de 2024
Resposta de Manish Pratap, General Manager em 29 de jan. de 2024
Dear Weng Onn Thank you for taking the time to share your feedback. We are thrilled to learn that your experience with us met all your expectations and that you awarded us a full score.Ensuring our guests have a seamless and enjoyable stay is our top priority, and we are delighted to hear that we succeeded in providing you with a positive experience. Your satisfaction is our motivation, and we look forward to the opportunity of hosting you again in the future.Warm regards,Manish PratapGeneral Manager