Suíte superior, 1 cama King, sacada | Área da propriedade
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Avaliações de The Cole powered by Sonder

3.5 out of 5
The Cole powered by Sonder
2323 N Palm Canyon Dr, Palm Springs, CA

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 95 de 183 avaliações" "
Nota 8 - Boa. 38 de 183 avaliações" "
Nota 6 - Ok. 21 de 183 avaliações" "
Nota 4 - Insatisfatória. 17 de 183 avaliações" "
Nota 2 - Terrível. 12 de 183 avaliações" "

8,8/10

Limpeza

8,6/10

Serviço e funcionários

8,4/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Claudia

Hospedou-se por 2 diárias em mai. de 2024

8/10 - Boa

Kenan

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 5 diárias em abr. de 2024

6/10 - Ok

Mike

Dont like, not having a property manager on site. People smoking in the hall ways. No cable TV.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Sonder em 8 de mai. de 2024
Hi Mike, thanks for staying with us. While not all locations are fully staffed, our support team is available 24/7 to assist with any issues. We're sorry to hear about people smoking in the hall. We have a zero-tolerance policy for smoking and will review this with our team immediately. Thank you for bringing this to our attention. We hope to host you again and show you a better experience.

8/10 - Boa

Laura Webster

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Nice property and room. Only downside: traffic noise from busy highway.
Hospedou-se por 2 diárias em abr. de 2024

8/10 - Boa

Ashley

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Check in was smooth and our stay was pleasant. The pool area was clean and an added plus that they had a jacuzzi. The hotel is walking distance to a few nice restaurants but not quite walkable to downtown. Overall a nice stay.
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

John

Viagem a dois
Pontos positivos: Comodidades
Would have liked some ceramic cups instead of paper as its a waste, otherwise the rest of the amenities were great!
Hospedou-se por 6 diárias em mar. de 2024

6/10 - Ok

Kimberley

Pontos positivos: Limpeza e condições e instalações da propriedade
Our safe did not work the entire time and wasn’t given a diagnosis until 3 pm the next day. Could not be repaired. That style of motel and location requires a safe! No breakfast : coffee restaurant options on site. Cocktail bar never open.. I would choose second floor and first floor suite can hear walking upstairs very easily. Nice renoed rooms.. very clean pools and hot tub. No one at the pool but us so if you want a fun vibe this is not the place. Peaceful tho! Beds comfy. Coffee pods too weak. Not sure I like the lack of a front desk.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Sonder em 12 de mar. de 2024
Thank you for staying with us, Kimberley. Your feedback is appreciated. While we do our best to include everything we offer on our listing, we apologize if anything was unclear. We hope to host you again and show you a better experience.

4/10 - Insatisfatória

John

Pontos positivos: Limpeza e condições e instalações da propriedade
I did not have code until an hour after. The person on app was not very helpful. Very frustrating.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Sonder em 12 de mar. de 2024
Hi John, we're sorry to hear about the trouble accessing your space. This is certainly an inconvenience, and we understand your frustration. Please accept our apologies. We hope to host you again and show you a better experience.

4/10 - Insatisfatória

Gregory

Pontos negativos: Condições e instalações da propriedade
Draperies on two of the three windows were damaged and wouldn't close. Appeared there might have been a water issue in the "living room" area, carpet was damp. When the property was privately owned parking was free. There is now a charge for parking in a lot that is completely unsecure. Don't recommend!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sonder em 4 de mar. de 2024
Hi Gregory, we apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the damp carpet. We take your feedback seriously and will address these maintenance concerns promptly. Regarding the parking situation, we understand your frustration and will review our policies to ensure a better experience for our guests in the future. We hope to host you again and make it up to you.

10/10 - Excelente

Wayne

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Cross between VBRO and a hotel...no front desk, but easy checkin process. Pool are was great and location worked well for us.
Hospedou-se por 4 diárias em fev. de 2024

8/10 - Boa

David

Pontos positivos: Limpeza e conforto do quarto
Great view!
The hotel was beautiful and has a great view of the mountains right outside and it’s a 5 minute drive to the tramway and 8 minutes from an ATV rental. My only problem with the hotel was my room in particular had a dirty blanket and when I requested a new one it took a whole day to get it because no one was available to bring one supposedly but the hotel wasn’t even packed. My whole stay I only seen 2 other people and it was very quiet.
Hospedou-se por 3 diárias em fev. de 2024

10/10 - Excelente

Sylvia

Pontos positivos: Limpeza e conforto do quarto
Loved the property, the location and the staff
Hospedou-se por 4 diárias em jan. de 2024

6/10 - Ok

Ken

Hospedou-se por 4 diárias em jan. de 2024
Resposta de Sonder em 9 de fev. de 2024
Hi Ken, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

10/10 - Excelente

Eric

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2024

10/10 - Excelente

Paloma

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
What a wonderful little hotel! It has everything you need and want for a relaxing stay. Love the detail in the rooms like having a wine key!!! Honestly can’t wait to come back.
Hospedou-se por 2 diárias em fev. de 2024

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
Great stay
The Cole is a very pleasant place to stay. The staff is great. Special kudos to Michael for helping with a minor power problem to Norma in housekeeping for her great care.
Hospedou-se por 4 diárias em jan. de 2024

10/10 - Excelente

Nicole Ann

Pontos positivos: Limpeza e condições e instalações da propriedade
Really nice spot, definitely about to become a really popular spot so get in while the prices are lower
Hospedou-se por 4 diárias em jan. de 2024

10/10 - Excelente

Sylvia

Pontos positivos: Limpeza e conforto do quarto
Love this Little Gem
We loved our stay at The Cole. We loved the mid century decor and the beautiful views The pool is fabulous and the property is immaculate
Hospedou-se por 7 diárias em jan. de 2024

10/10 - Excelente

Keiko

Hospedou-se por 2 diárias em jan. de 2024

10/10 - Excelente

Michael, El Mirage

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The property was well kept and check in-out was easy. Only suggesting would be Coffee in the room. The pods that were there were used. We will be back!
Hospedou-se por 3 diárias em dez. de 2023

6/10 - Ok

John, White Rock

Viagem a dois
Pontos positivos: Limpeza e comodidades
An old hotel that is not walking distance to shops and restaurants
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Sonder em 4 de jan. de 2024
Hi John, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

8/10 - Boa

Greg

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
I like the mid century modern decor.
Hospedou-se por 3 diárias em dez. de 2023

8/10 - Boa

Richard

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
Great location
I like the Sonder hotels because they modernize older facilities and are in good locations. The Coke is within walking of all Palm Springs activities I was interested in.
Hospedou-se por 6 diárias em nov.. de 2023

10/10 - Excelente

Edwin, Hesperia

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Private, clean, beautiful views of mountains , rooms clean, restaurant, bar, pool definitely will come back telling friends and family.
Hospedou-se por 2 diárias em nov.. de 2023

8/10 - Boa

Brianna

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
This property is a self check-in (no front desk) with keypads on all doors. You can also use your phone for faster entrance which is convenient. Not sure why we paid for parking when there is a good size parking lot behind the hotel. We were an hour early and can see our bedroom was ready but could not check in. However, there is also a luggage closet that is available if you need it. The most annoying thing was being able to hear the people upstairs just walking around and sounding like they were moving things. It sounds like stomping which I’m sure they weren’t but that’s what we initially thought. Other than that, everything else was nice in our room. We have a good size mini fridge, microwave, & sink (but smells from the drain). The pool and jacuzzi area was clean and the esthetics were nice for photos.
Hospedou-se por 3 diárias em nov.. de 2023

10/10 - Excelente

Steve

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Airbnb model meets hotel industry. The lack of a traditional front desk might not appeal to many people. It also has its appeal for many today who do not like human interaction. For myself I feel its a hybrid model that I like. We saw staff in the morning who are quick to greet you and ask if you inquiry anything but are not around through the entire day. So with that stated my stay was a joy. Had an issue using the blue tooth entry so fail safe is the passcode which makes me feel just as safe using the keypad for door entry. Have no negative reviews and look forward to future stays at Sonder properties.
Hospedou-se por 3 diárias em nov.. de 2023

4/10 - Insatisfatória

Brittany

Viagem a dois
Pontos negativos: Limpeza e comodidades
The Cole by Sonder charges for literally everything (the parking isn’t free despite what might be advertised here). Parking $15 a day for an open, unsecured lot. Early check-in? $20-$30 dollars depending on if you wanted to check in one or two hours early. When we got to our room, it was dirty (used wash cloth under the sink in the bathroom, dusty) and smelled bad (like sewage). But there’s no one around anywhere. The public area wasn’t cleaned until our third day, the restaurant/bar was never open, and the outdoor furniture is ripped/torn/incredibly torn. The rooms are not sound proof. We never had anyone come clean the room. It’s an old school AC unit. Save your money and go somewhere else.
Resposta de Sonder em 30 de nov. de 2023
Hi Brittany, your feedback is important to us. We're very sorry to hear about the issues during your stay. We will relay your thoughts to our team to improve and make these things more evident when booking. Should you choose to give us another chance, we'd love to show you a better experience.

2/10 - Terrível

Matthew

Pontos positivos: Limpeza
Property lacks onsite staff so check in is online only. Not quick or easy or convenient. Spent more than an hour outside in the sun sorttng out the check in with customer service. Every aspect of stay is done via app, and app wasn’t cooperating. And this saves the hotel how much by not having a front desk? Don’t recommend this..
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Lyndsi

Hospedou-se por 2 diárias em out. de 2023

4/10 - Insatisfatória

Sean

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
Beautiful Facility if You Can Get In.
Check in was extremely difficult because of faulty door , and I’ll equipped support staff at that time. They basically said I would not have another issue if I did not leave my room. I could not enter room or even the compound itself the next day.
Hospedou-se por 6 diárias em out. de 2023

8/10 - Boa

Shirley

Pontos positivos: Limpeza e conforto do quarto
Pretty cozy
It was a decent stay…I didn’t realize that there was no check in person, and everything was communicated with an 800 number. However, they were efficient with their explanation for the most part. It would have been nice to have access to additional towels and a microwave. Overall, it was nice and close to downtown and many attractions.
Hospedou-se por 2 diárias em out. de 2023

4/10 - Insatisfatória

SEUNG HEE

Pontos negativos: Limpeza e condições e instalações da propriedade
Paid extra fee for on site parking per Sonder recommendation, there were lots of empty parking spots.
Hospedou-se por 2 diárias em out. de 2023

10/10 - Excelente

Cindy

Pontos positivos: Limpeza e conforto do quarto
Great stay in Palm Dessert
Excellent stay. Good communication regarding self check in and out.
Hospedou-se por 2 diárias em out. de 2023

6/10 - Ok

David

Pontos positivos: Comodidades e condições e instalações da propriedade
Pontos negativos: Limpeza
Sonder properties are low-touch, that’s fine, just expect that. The floor in my bathroom was so filthy I dropped some water on it and used a towel and it came off filthy. Good amenities in the room.
Hospedou-se por 2 diárias em out. de 2023

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Conforto do quarto
No coffee
No amenities to speak of. Didn't even have coffee.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Sonder em 11 de out. de 2023
Your feedback is important to us. While we do our best to include everything we offer on our listing, we apologize if anything was unclear. We hope to host you again and show you a better experience.

10/10 - Excelente

Daniel

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Check in and check out was by far the easiest. Everything is done on the app. The pin to enter and leave the hotel was such a huge thing. It feels safe knowing you need a pin to enter.

10/10 - Excelente

Osbaldo

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
I enjoyed the ease of finding the motel and also the ease in using the code and finding my room. It’s great to see over 21 lodging. The room was perfect, with a/c and cleanliness. As someone who suffers from anxiety, checking in can sometimes feel overwhelming with front desk checking in. This was perfect for me as I didn’t have to deal with the anxiety of having to talk to someone. Also the decor was so cool and modern. I celebrated my birthday weekend here and I loved this place and highly recommend it to anyone who wants a quiet, and relaxing place to lodge at.
Hospedou-se por 5 diárias em ago. de 2023

10/10 - Excelente

Veronica

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Easy check in and out, great pool.
Hospedou-se por 4 diárias em ago. de 2023
Resposta de Sonder em 18 de ago. de 2023
Hi Veronica, we're glad you enjoyed your stay and look forward to hosting you again!

10/10 - Excelente

Brandon

Pontos positivos: Limpeza
Pleasantly Surprised
I was pleasantly surprised by how nice the hotel was. With a last minute trip i didn't expect much from one of the lowest prices I found but this hotel was awesome. Amazingly comfortable bed, clean bedding, and clean room. The pool looked like it needed a little cleaning but was still usable and there were some ants in the bathroom but not surprising with how hot it was outside. Enjoy the stay, definitely would stay again.
Hospedou-se por 2 diárias em jul. de 2023

10/10 - Excelente

Xavier

Pontos positivos: Limpeza e conforto do quarto
Professionals
Clean and polite
Hospedou-se por 3 diárias em jul. de 2023

8/10 - Boa

Paul M

Pontos positivos: Limpeza
We very much enjoyed our stay there tbough older facility kept in great condition
Hospedou-se por 4 diárias em jul. de 2023

8/10 - Boa

Jamie

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2023

10/10 - Excelente

Matthew

Pontos positivos: Limpeza e conforto do quarto
Relaxing stay!!
Cole hotel was very comfortable. Clean convenient, location, and very quiet.
Hospedou-se por 5 diárias em jun. de 2023

4/10 - Insatisfatória

cynthia

Pontos negativos: Condições e instalações da propriedade
Left with bruised legs from the bed frames that stuck out. My daughters
Hospedou-se por 4 diárias em jun. de 2023
Resposta de Sonder em 26 de jun. de 2023
Hi Cynthia, we're sorry to hear this. We will have our team look into your space and remedy any present issues. We hope to host you again and show you a better experience.

6/10 - Ok

fatima

Viagem a dois
Pontos positivos: Comodidades e condições e instalações da propriedade
The location was great, not to far from restaurants/bars. There was a foul smell that was coming from the shower drain.
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Sonder em 30 de mai. de 2023
Hi Fatima, it's great you enjoyed this location. We're sorry to hear about the trouble with the drain. Our team will look into your space and remedy any present issues. We hope to host you again and show you a better stay.

8/10 - Boa

Poh Har

Hospedou-se por 3 diárias em mai. de 2023

10/10 - Excelente

Martin

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Looking forward to staying there again. North end is quiet and easy access to the rest of town. Wish there were better coffee within walking distance or a better coffee maker in the unit. With time I hope the A/C unit will be upgraded to a quieter one. I used the white noise machine provided which is a nice touch.Otherwise comfortable stay.
Hospedou-se por 3 diárias em mai. de 2023

4/10 - Insatisfatória

Joresa

Hospedou-se por 1 diária em mai. de 2023

6/10 - Ok

Stephen

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
My stay experience
The hotel was good and clean. However, there was no coffee in the room for morning coffee, and all of the towel bars in the bathrooms were falling off the wall.
Hospedou-se por 2 diárias em abr. de 2023

10/10 - Excelente

Shallon

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Lovely property with tasteful upgrades. We stayed in a 1bdrm King Suite and it was spacious, clean. Mini frig but no microwave, which was really the only amenity we would have liked. Pool was open, clean, and beautiful. The hot tub was warm and roomy. Overall, we really enjoyed our stay. We would have liked the pool bar and restaurant to be open more hours. We were very comfortable and enjoyed our stay.
Hospedou-se por 4 diárias em mar. de 2023