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Avaliações de Baymont by Wyndham Ormond Beach

2.5 out of 5
Baymont by Wyndham Ormond Beach
175 Interchange Blvd, Ormond Beach, FL

Avaliações

5,2
Nota 10 - Excelente. 134 de 1000 avaliações" "
Nota 8 - Boa. 158 de 1000 avaliações" "
Nota 6 - Ok. 160 de 1000 avaliações" "
Nota 4 - Insatisfatória. 208 de 1000 avaliações" "
Nota 2 - Terrível. 340 de 1000 avaliações" "

5,0/10

Limpeza

6,4/10

Serviço e funcionários

5,2/10

Comodidades

5,0/10

Condições e instalações da propriedade

4,2/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Gerald, Miami

Viagem com animais de estimação, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Roaches, dirty floors, clogged shower, dirty towels with massive stains, holes in sheets, cigarette burns on sheets, dirty sheets, weed smell coming into room from other rooms. Traveled with kids and they felt unsafe due to random people being in the hallways at any given time. Wouldn't recommend nor stay again.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Dear Gerald,We are deeply sorry to hear about the unpleasant experience you had during your recent stay with us. Your feedback is extremely concerning, and we sincerely apologize for the cleanliness and safety issues you encountered. Providing a comfortable and enjoyable stay for our guests is our top priority, and we regret that we failed to meet your expectations in this regard.Please rest assured that we take your comments very seriously, and we have already taken immediate steps to address the issues you mentioned. Our housekeeping and maintenance teams are conducting a thorough inspection of all rooms to ensure they meet our high standards of cleanliness and hygiene. Additionally, we are implementing measures to enhance security and ensure the safety of all our guests, especially families traveling with children.We understand the impact this experience has had on your stay, and we deeply regret any inconvenience or discomfort it may have caused you and your family. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention.If you would like to discuss your experience further or if there is anything else we can do to assist you, please do not hesitate to contact us directly. We are committed to making the necessary improvements to regain your trust and provide a more enjoyable experience for all our guests.Warm regards,Hotel Manager

2/10 - Terrível

Cindy

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e comodidades
The place is filthy, it smells like urine and smoke. Feom the lobby to the rooms it has terrible. The bathrooms has soap scums in them, yes them because we were moved to 3 different rooms. They showed us their best room and it was worse than homes in a 3rd world country. There were dust everywhere and even the sheets on the beds were durty. It was as if they do not have house keeping at all. To make matters worse, they were not even willing to refund us a partial of the 4 nights that we prepaid for even though we decided to check out right away after checking in. The manager was never available and still has yet to be. DO NOT BOOK THIS PLACE!!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 29 de abr. de 2024
Dear Cindy,We are deeply sorry to hear about the unsatisfactory experience you had during your recent stay with us. Please accept our sincere apologies for the cleanliness and service issues you encountered. Your feedback is very concerning, and we take it very seriously.We understand the importance of providing a clean and comfortable environment for our guests, and we are truly disappointed to learn that we fell short of meeting your expectations in this regard. Rest assured, we are taking immediate steps to address the issues you mentioned with our housekeeping and management teams to prevent such occurrences in the future.Regarding your refund request, we apologize for any inconvenience this may have caused. We understand your frustration, and we will investigate this matter further to ensure a fair resolution.Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. Please know that we are committed to making the necessary improvements to regain your trust and provide a more enjoyable experience for all our guests.If you would like to discuss your experience further or if there is anything else we can do to assist you, please feel free to contact us directly.Warm regards,Hotel Manager

10/10 - Excelente

Kourteney

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 24 de abr. de 2024
Dear Kourteney,Thank you for taking the time to leave us a rating. We appreciate your feedback and hope you had a pleasant stay with us. If there's anything we can do to improve your experience in the future, please feel free to let us know. We look forward to welcoming you back soon!Best regards,Hotel Manager

2/10 - Terrível

Juan C

La bañera sucia la alfombra,pedí más almohadas no me quisieron dar por q no tenían. El control remoto si la tapita q le tiré fotos para q no me lo cobrara eso una tontería pero te pueden cobrar el seguro de la puerta roto.La recepcionista la buscabas estaba en su carro descansando 😴
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 22 de abr. de 2024
Hi Juan,We sincerely apologize for the issues you encountered during your recent stay at our hotel. Your feedback is invaluable to us, and we will address these concerns with our team to ensure that such incidents are not repeated in the future.We understand the importance of a clean and comfortable room, and we regret that we fell short of your expectations in this regard. Rest assured, we will thoroughly inspect and address the cleanliness issues you mentioned.Regarding the pillows and remote control cover, we apologize for any inconvenience caused. We will work to improve our inventory management and ensure that our guests have access to all necessary amenities.Your comments regarding the receptionist are concerning, and we will investigate this matter internally to ensure that our staff is available and attentive to our guests' needs at all times.We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm Regards,Hotel Manager

2/10 - Terrível

yudelkys

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Tower dirty Bathrooms had mold
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 17 de abr. de 2024
Dear Yudelkys,We're sorry to hear about your experience. Cleanliness is a top priority for us, and we apologize for any oversight in maintaining our facilities. Your feedback is valuable, and we'll address these issues promptly to ensure a better experience for our guests in the future. If there's anything else we can do to make it right, please feel free to reach out.Warm Regards,Hotel Manager

2/10 - Terrível

Patricia

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Inside smelled of mold and wetness
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 15 de abr. de 2024
Dear Patricia,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience with the smell inside the property. Please accept our sincerest apologies for any discomfort or inconvenience this may have caused during your stay.Maintaining a clean and welcoming environment for our guests is of the utmost importance to us, and we are deeply concerned to learn about the issues you encountered with the smell of mold and wetness. Rest assured, we will investigate this matter immediately and take appropriate measures to address and rectify the underlying cause.Your feedback is invaluable to us as it helps us identify areas for improvement, and we genuinely appreciate you bringing this matter to our attention. If there's anything further you'd like to discuss or if there's anything we can do to assist you, please feel free to reach out to us directly.Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to regain your trust and welcome you back for a more pleasant stay in the future.Warm regards,Hotel Manager

4/10 - Insatisfatória

Justin

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
DIRTY NASTY LOUD SMELLED LIKE CIGARETTES CURTAINS TORN WRITING ON WALLS TOLIET RAN ALL NIGHT
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 15 de abr. de 2024
Dear Justin,Thank you for sharing your feedback with us. We're deeply disappointed to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the cleanliness issues, noise disturbances, and maintenance concerns you experienced. Providing a comfortable and enjoyable stay for our guests is our top priority, and we regret that we failed to meet your expectations in this regard.Rest assured, we take your feedback seriously, and we will address each of the issues you've mentioned with our housekeeping and maintenance teams to ensure they are promptly resolved. Your comments will serve as valuable insights as we strive to improve the overall guest experience at our property.We understand the impact these issues had on your stay, and we apologize for any inconvenience caused. If there's anything further you'd like to discuss or if there's anything we can do to make amends, please don't hesitate to reach out to us directly.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,Hotel Manager

2/10 - Terrível

William

Viagem a dois
Pontos negativos: Condições e instalações da propriedade
No remote for the tv, stained walls, ironing boards, towels. Lock missing
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 13 de abr. de 2024
Dear William,Thank you for bringing your recent experience at our hotel to our attention. We sincerely apologize for the inconveniences you encountered during your stay.Your feedback regarding the missing remote for the TV, stained walls, ironing boards, towels, and the missing lock has been noted, and we are truly sorry for any disappointment or frustration these issues may have caused.Please know that we take your comments seriously, and we are actively addressing these concerns with our housekeeping and maintenance teams to ensure that such oversights do not occur in the future.We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations on this occasion.If your travels bring you back to the area, we hope you will consider giving us another opportunity to provide you with the excellent service and accommodations that we are known for.Thank you for your feedback, and we appreciate your understanding.Best regards,Hotel Manager

2/10 - Terrível

Monique

Viagem de negócios, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I can’t believe I wasted my points here, nasty, dirty, rooms with ran down furniture. The hallways smells like weed, the male front desk clerk didn’t want to change our room until I asked him if he wanted to see pictures of it. Would not give me enough towels after I told him that our new room was not completed. Housekeeper knocked on my room at 9am in the morning asking if I am checking out. I believe checkout is at 11am. Front desk clerk would not allow us to checkout later.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 9 de abr. de 2024
Dear Monique,We apologize for the disappointment you experienced during your recent stay at our hotel. It's disheartening to learn that we did not meet your expectations, and we sincerely regret any inconvenience caused.Your feedback regarding the cleanliness and condition of our rooms, as well as the interaction with our staff, is concerning, and we have addressed these issues with our team to ensure that necessary improvements are made.We understand the importance of providing a comfortable and enjoyable stay for all our guests, and we apologize for falling short in this instance. Your comments will be used constructively to enhance our service delivery and guest experience moving forward.If there is anything further you would like to discuss or if there are specific steps we can take to rectify the situation, please do not hesitate to contact us directly.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more positive experience in the future.Warm Regards,Hotel Manager

6/10 - Ok

William

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 8 de abr. de 2024
Dear William,Thank you for choosing to stay at Baymont by Wyndham Ormond Beach and for taking the time to leave a review. We appreciate your feedback and would like to apologize for any inconvenience you may have experienced during your visit.If there are any specific areas where we can improve, please feel free to let us know. We strive to provide the best possible experience for all our guests and your input helps us in achieving that goal.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,Hotel Manager

10/10 - Excelente

Roy

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Felt very safe. Able to walk to convenience store on corner. Front desk service was outstanding!
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 8 de abr. de 2024
Dear Roy,Thank you for choosing to stay with us at Baymont by Wyndham Ormond Beach and for taking the time to share your positive feedback. We're delighted to hear that you felt safe during your visit and that you appreciated our convenient location near the convenience store.It's also fantastic to learn that you received outstanding service from our front desk team. Providing exceptional hospitality is our goal, and we're thrilled to hear that we met your expectations.We truly value your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Warm regards,Hotel Manager

2/10 - Terrível

Anna

Viagem a dois
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The panels on the side of the building. The room had the door lock broken, it smelled as if someone had just smoked and the water was yellow.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de General Manager em 8 de abr. de 2024
Dear Anna,Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you experienced during your recent stay at our motel. It's concerning to learn about the broken door lock, unpleasant odor, and discolored water in your room. Please accept our sincerest apologies for the inconvenience caused.Maintaining a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations on this occasion. Your comments have been shared with our team to ensure that immediate action is taken to address these issues and prevent recurrence in the future.We value your feedback as it helps us identify areas for improvement, and we are committed to making the necessary changes to enhance the quality of our accommodations and services.If you would like to discuss your experience further or if there is anything else we can assist you with, please feel free to contact us directly. We appreciate your patronage and hope to have the opportunity to regain your trust on a future visit.Warm regards,Hotel Manager

4/10 - Insatisfatória

LaVerne

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Firstly, the young lady doing check in was awesome! After that it was all down hill,,, Room condition was not great- the shower handle was not secure in the wall, the bed was on a pedestal that was peeling apart, no duvet cover on the bed, just sheets that were thrown on the bed- I guess they were clean. Breakfast- not many offerings- area was clean but you have to like waffles...
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 15 de abr. de 2024
Dear LaVerne,Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive check-in experience with our staff member. However, we're deeply sorry to learn about the issues you encountered during your stay.Your comments regarding the condition of the room, including the shower handle and bed pedestal, are concerning, and we apologize for any inconvenience this may have caused. Please know that we take cleanliness and maintenance very seriously, and we will address these issues promptly to ensure they are resolved.Regarding breakfast offerings, we appreciate your feedback and apologize if our current selection did not meet your expectations. We will review our offerings to see where we can make improvements to provide a better experience for our guests.Once again, we apologize for any shortcomings you experienced during your stay. Your feedback is invaluable to us as we continuously strive to enhance our guests' experience. If there's anything further you'd like to discuss or if there's anything we can do to make it right, please feel free to reach out to us directly.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Hotel Manager

2/10 - Terrível

hailey

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 5 de abr. de 2024
Dear Hailey,Thank you for taking the time to leave a review of your recent stay at our Baymont by Wyndham Ormond Beach.We're disappointed to see that your experience did not meet your expectations. Your feedback is valuable to us, and we would like to learn more about your specific concerns so that we can address them promptly.If you could spare a moment to provide us with additional details about your stay, it would help us to better understand where we may have fallen short and how we can improve for future guests.Thank you for your feedback, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Regards,Hotel Manager

4/10 - Insatisfatória

Michael

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
I mean, I only paid $80 a night to stay at this place but I’ve stayed at a lot better places for the same dollar amount. If I was to drive by, I would not have stayed here but did so because I booked it site unseen. The property is rundown, I don’t imagine it being a Baymont hotel anytime after the next month or so. They only had one luggage cart. The other one was broken and you couldn’t even use the first one because it’s locked up in the breakfast room which closes around noon so thank God we had our own cart. The outside looks like it was in the middle of renovation but there’s no work being done and no equipment ever being seen, which makes me believe it’s either falling apart or never got the work done. Our room had a very comfortable bed and a very cold refrigerator but that’s the only positive. The chair was old and dirty, and some dog had scratched up most of the walls. We stayed for three nights because we weren’t sure of our plans. There were three separate reservations. Had I not been lazy I would’ve checked out the first night. At least they were able to keep us in the same room, but don’t ask for a late check out it won’t happen.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 1 de abr. de 2024
Dear Michael,Thank you for sharing your feedback about your recent stay at Baymont by Wyndham Ormond Beach.We sincerely apologize that your experience did not meet your expectations. It's disheartening to hear that you found our property rundown and lacking in amenities. Providing a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short during your visit.We appreciate your comments about the condition of our property and will address these issues with our team to ensure improvements are made promptly. Your feedback is invaluable to us as we strive to enhance the guest experience.Regarding the luggage cart and late check-out, we apologize for any inconvenience caused. We will review our procedures to ensure that all guests have access to the amenities they need during their stay.Once again, we apologize for the disappointment you experienced and hope that we can have the opportunity to regain your trust in the future.Warm regards,Hotel Manager

2/10 - Terrível

TAPAN

Viagem com família e crianças pequenas
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Very unclean and poorly maintained property. I would not recommend it to anyone in the future.
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 1 de abr. de 2024
Dear Tapan,Thank you for taking the time to share your feedback regarding your recent stay at Baymont by Wyndham Ormond Beach.We're deeply disappointed to learn that your experience fell short of your expectations and that you found our property to be unclean and poorly maintained. Providing a clean and comfortable environment for our guests is a top priority for us, and we regret that we did not meet this standard during your visit.We take your comments seriously and will be investigating the issues you raised to ensure that necessary improvements are made promptly. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.We apologize for any inconvenience or discomfort you experienced, and we appreciate your honesty. If you would be willing to provide further details about your stay, we would welcome the opportunity to address your concerns directly.Warm regards,Hotel Manager

2/10 - Terrível

Beverly

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was nasty and dirty the toilets in the rooms did not work we were changed to three different rooms all were very nasty I complained to the owner the owner did not want to hear it and it was via phone he was on vacation and was very upset he was being bothered while he was on vacation I will be calling code enforcement for all the different violations
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 1 de abr. de 2024
Dear Beverly,We appreciate you taking the time to share your feedback regarding your recent stay at Baymont by Wyndham Ormond Beach.We sincerely apologize for the unacceptable experience you encountered during your stay. It deeply concerns us to hear about the cleanliness issues and the malfunctioning toilets in your room. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we failed to meet this expectation during your visit.We take your comments very seriously and will be investigating the issues you mentioned to ensure that immediate corrective actions are taken. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.Regarding your interaction with the owner, we apologize for any inconvenience caused. We are committed to addressing guest concerns promptly and professionally, and we regret if this was not reflected in your experience.Please rest assured that we will address your concerns with the utmost urgency. We value your business and hope to have the opportunity to regain your trust in the future.Warm regards,Hotel Manager

2/10 - Terrível

Adriana

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Horrible
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 1 de abr. de 2024
Dear Adriana,Thank you for sharing your feedback with us regarding your recent stay at Baymont by Wyndham Ormond Beach.We're deeply sorry to learn that your experience did not meet your expectations and that you found it to be horrible. We understand the importance of providing a comfortable and pleasant stay for all our guests, and we regret that we fell short of this during your visit.We take your feedback seriously and would like to learn more about the specific issues you encountered so that we can address them appropriately. If you would be willing to provide additional details about your stay, we would greatly appreciate it.Please accept our sincerest apologies for any inconvenience or discomfort you experienced. We value your feedback and will use it to make improvements to our services.Warm regards,Hotel Manager

6/10 - Ok

Michael

Pontos negativos: Limpeza
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 1 de abr. de 2024
Dear Michael,Thank you for taking the time to rate your recent stay at Baymont by Wyndham Ormond Beach. We appreciate your feedback, although we noticed there were no specific comments provided.If there are any aspects of your stay that you would like to discuss or if you have any suggestions for improvement, please feel free to reach out to us. Your feedback is important to us as we strive to provide the best possible experience for all our guests.We hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,Hotel Manager

4/10 - Insatisfatória

Gregory

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Looks good on the website, not so much in real life. Seems like a place that was probably once a very nice place to stay, but now is run down, dirty, and just not at all well-maintained. The room seemed as though it had just been tidied up a little and not really cleaned between guests. The place next door seems much better, and if I came back I'd stay there instead.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de General Manager em 20 de mar. de 2024
Dear Gregory,Thank you for taking the time to share your feedback regarding your recent stay at Baymont by Wyndham Ormond Beach.We're disappointed to learn that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by the condition of your room. Rest assured, we take cleanliness and maintenance very seriously, and we are actively addressing the issues you've raised with our housekeeping and maintenance teams.We truly value your input and would welcome the opportunity to regain your trust on a future visit. If you're willing to give us another chance, please don't hesitate to reach out directly, and we'll ensure your next stay exceeds your expectations.Warm regards,Hotel Manager

4/10 - Insatisfatória

Jason

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Do not stay at this place. It is under construction and the management is unfriendly and unaccommodating. Plenty of nice hotels in the area but, even for the price, this is not one of them. After fighting with the air conditioner most of the night we finally got moved into a room where the AC worked at 2am in the morning. When we asked for a late check out the manager gave us 30 more minutes. Like what??. You can check out my review on Google to see pictures and a more in depth review.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 18 de mar. de 2024
Dear Jason,We apologize for the inconvenience you experienced during your stay with us. It is disappointing to hear that you encountered challenges with our ongoing construction and that our management team was unable to meet your expectations. Your feedback regarding the air conditioner and the late check-out request has been duly noted, and we will address these issues internally to ensure a more satisfactory experience for our guests in the future. We understand your frustration and regret that we were unable to provide you with the level of service and comfort you expected. We value your feedback and will use it to improve our operations moving forward. Additionally, we appreciate your willingness to share your review and will take your comments into consideration as we continue to make enhancements to our property. Once again, we apologize for the inconvenience, and we hope that you will consider giving us another opportunity to exceed your expectations in the future. If you would like to discuss your experience further or if there is anything else we can do to address your concerns, please do not hesitate to contact us directly.Sincerely, Hotel Manager

2/10 - Terrível

Barry

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
this pictures of the property are misleading. the outside is scary due to it being old and under renovation. the inside is completely worn out and looks like this property should have been renovated 5 yrs ago. shame on Expedia for not vetting the listing.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 14 de mar. de 2024
Dear Barry,We are disappointed to note that your overall experience of the stay was unsatisfactory. Whatever may be the reasons, we will definitely verify the reality and take actions for betterment. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us in a better way.Sincerely, Hotel Manager

4/10 - Insatisfatória

Stacy

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The first room they gave us smelled and had mold on the baseboards. The lady at the front desk was kind and allowed us to look at 3 other rooms. We found a room that was not moldy and didn’t smell. Unfortunately with events going on we were not able to cancel reservation to book elsewhere. We spent time cleaning the room, floor when we got there. Won’t stay there again and would not recommend.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Hotel Manager em 6 de mar. de 2024
Dear Stacy,We're deeply sorry to hear about your disappointing experience during your stay. Please accept our sincerest apologies for the inconvenience you encountered with the initial room and any events that prevented you from cancelling your reservation. We appreciate your kind words about our front desk staff's assistance. Your feedback is invaluable, and we'll address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

4/10 - Insatisfatória

Dustin

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Below average hotel, room was ok. Clean when we got there but was never serviced in our 5 day stay. Had to get our own towels which isn’t a big deal but hotel left a lot to be desired. Outside was terrible and hallway/lobby floors were gross. The pictures are definitely deceiving! If you’re just looking for a place to sleep and shower it’s fine. Nice family vacation place….not so much. Location is good, close to interstate and not far from nice beach!
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Hotel Manager em 6 de mar. de 2024
Dear Dustin,Thank you for bringing this to our attention. We apologize for not meeting your expectations during your stay. Your feedback is valuable, and we're sorry for any inconvenience caused by the lack of housekeeping service and the condition of the common areas. We'll address these issues promptly to ensure a more pleasant experience for our guests in the future. We appreciate your honesty and hope to have the opportunity to improve your perception of our hotel.Sincerely, Hotel Manager

6/10 - Ok

Dennis

Viagem a dois, Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Great location and quiet atmosphere.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 5 de mar. de 2024
Dear Dennis,We're delighted to hear that you appreciated our hotel's great location and quiet atmosphere! Providing a peaceful environment for our guests is important to us, and we're glad that you enjoyed your stay. Thank you for your positive feedback, and we look forward to welcoming you back for another pleasant experience in the future!Sincerely, Hotel Manager

8/10 - Boa

stephen

Viagem a dois
Pontos positivos: Condições e instalações da propriedade
place could use a good cleaning. Carpets looked like they were very worn and dirty
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 4 de mar. de 2024
Dear Stephen,Thank you for your feedback. We apologize for any cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we fell short of your expectations in this regard. Your comments will be shared with our housekeeping team to ensure that necessary improvements are made. We appreciate your input and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely, Hotel Manager

8/10 - Boa

Otto

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Good
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 4 de mar. de 2024
Dear Otto,Thank you for your rating! We're glad to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve to earn a higher rating next time, please let us know. Your feedback is valuable to us, and we hope to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

2/10 - Terrível

matthew

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Upon arrival, hotel was under exterior updates (much different than those pictured in the hotel listing). Thought, maybe interior will be fine. Wrong. Hotel room, had apparent hair dye stained across flooring, on the wall and on the dresser. Also, found stained pillow cases on the bed dressing. Upon further getting comfortable in hotel room, the room had apparent smoke, and or fire damage around light fixtures. Accompanied by a completely missing smoke detector. Not sure how that could be up to state code. Bathroom tub was severely stained and dirty on the flooring to the point we did not wish to shower during our stay. Along with no working lights and faulty lighting/fan in bathroom. Safety lock on bedroom door also was broken off and missing. Providing insecurity in safety at night while sleeping.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 4 de mar. de 2024
Dear Matthew,We sincerely apologize for the disappointing experience you had during your stay. It's unacceptable that our hotel did not meet your expectations in terms of cleanliness, safety, and overall condition. Your feedback is incredibly important to us, and we will address these issues with our team immediately to ensure they are rectified. We take the safety and comfort of our guests very seriously, and we regret that we fell short in providing you with a satisfactory stay. Please know that your concerns will be thoroughly investigated and addressed. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

2/10 - Terrível

Kohl

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
First off the pictures DO NOT match what the hotel actually looks like. The rooms are dirty, they smell, and our sheets had stains all over them. We only received 3 pillows for 4 people and when requesting more they said they couldn’t give us any. When asking for new sheets and pillow cases, they told us they couldn’t provide them. The bathroom was so disgusting we couldn’t even shower and it smelt like must. We had bugs flying around our room all night. The beds were very noisy and everytime we moved it would wake someone up. When we requested a refund, they only gave us $30 back from our $270 we paid originally. The outside of the building looks like an abandon prison. Inside, there were ceiling tiles missing and very musty in the halls way. The entire building smelt like smoke and our smoke detector in our room was disconnected. Refrigerator didn’t not work and the water felt slimy. This cannot pass any kind of inspection. DO NOT WASTE YOUR MONEY HERE.
Resposta de Hotel Manager em 4 de mar. de 2024
Dear Kohl,We're deeply sorry to hear about the unacceptable conditions you encountered during your stay. Your experience does not reflect the high standards we aim to uphold. We sincerely apologize for the cleanliness issues, lack of amenities, and overall dissatisfaction you experienced. We take your feedback seriously and will address these issues immediately with our team to prevent similar occurrences in the future. Please know that your concerns will be thoroughly investigated and addressed. We understand your frustration and hope to have the opportunity to make it right during your next visit. If you have any further feedback or concerns, please feel free to reach out to our management team directly. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

10/10 - Excelente

Jean

Good
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 29 de fev. de 2024
Dear Jean,Thanks for staying at our hotel and expressing your satisfaction through the review. Your review is very much encouraging and motivating for our hotel and the staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon.Sincerely, Hotel Manager

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient to Daytona
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 28 de fev. de 2024
Dear Robert,We're thrilled to hear that you found our location convenient for your visit to Daytona! Providing easy access for our guests is a priority for us, and we're delighted that you had a positive experience in this regard. Thank you for your feedback, and we hope to welcome you back for another great stay soon!Sincerely, Hotel Manager

2/10 - Terrível

Sharon

Pontos negativos: Limpeza e comodidades
Property was dirty. Rooms dirty Linens dirty Price was ok.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 26 de fev. de 2024
Dear Sharon,We're truly sorry to hear about your disappointing experience with cleanliness during your stay. This falls short of our standards. We will address this promptly to ensure our rooms and property meet the high standards we aim for. We appreciate your feedback and hope to have the chance to regain your trust in the future.Sincerely,Hotel Manager

4/10 - Insatisfatória

Jim

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Worn out, most features are broken, just no worth what I paid, very disappointed, actually I need a partial refund
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Hotel Manager em 12 de fev. de 2024
Dear Jim,Thank you for sharing your feedback with us. I apologize for any disappointment you experienced during your stay. Rest assured, we will thoroughly investigate your concerns and take the necessary steps to improve our services for the future. We value your patronage and hope you'll consider giving us another chance to provide you with a great stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 - Excelente

Marcell

Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 21 de mar. de 2024
Dear Joel,Thank you for taking the time to rate your recent stay at Quality Inn & Suites Leesburg Chain of Lakes.We're thrilled to see that you had a positive experience with us. Your satisfaction is our top priority, and we're delighted to hear that everything met your expectations.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We truly value your input and look forward to welcoming you back in the future.Warm regards,Hotel Manager

2/10 - Terrível

Annie

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 10 de fev. de 2024
Dear Annie,Thank you for choosing our property for your stay, although we are disappointed to see that you have rated us with only one star. We apologize for any difficulties you may have encountered during your stay and we are committed to making sure that you have a pleasant experience. We would greatly appreciate your feedback so that we can identify and address any areas in which we fell short of your expectations. Our main priority is to ensure that you are completely satisfied and we hope that you consider staying with us again in the future. Sincerely, Hotel Manager

2/10 - Terrível

Roberta

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was extremely dirty to the ceiling to the floor. To be honest I deserved a refund. I got pictures of the full property to proved.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 5 de fev. de 2024
Dear Roberta,Thank you for sharing your feedback with us. We sincerely apologize for any disappointment you experienced during your stay. We appreciate your concerns and assure you that we will thoroughly investigate the matter to make necessary improvements. We value your patronage and hope you will give us another opportunity to provide you with a great stay in the future. Request your understanding.Sincerely, Hotel Manager

2/10 - Terrível

Tomas

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Upon entering the room, I found the toilet seat were dirty and I was unable to use it. The bed sheets were dirty. I was unable to spend the night. The staff didn’t care about the room condition.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 2 de fev. de 2024
Dear Tomas,We sincerely apologize for the unacceptable condition of your room. Your experience does not meet our standards, and we deeply regret any inconvenience caused. This is certainly not the level of service we strive for. We take your feedback seriously and will investigate the issue to ensure it is addressed promptly. Please be assured that this is not indicative of our usual standards, and we appreciate you bringing it to our attention. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 - Terrível

Jorge

Viagem com a família
Pics are a lie!
Looks like the place have been in renovation for years. My door to the room looked like someone had kicked it in. Room floor was dirty, bathroom was dirty and the hall way was LIT! Stayed one night and my door didn’t have a dead bolt lock. So much…
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Manager em 1 de fev. de 2024
Dear Jorge,We apologize for the unsatisfactory experience during your stay. Your concerns about ongoing renovations, the condition of the room, and the lack of security measures are taken seriously. Please be assured that we will investigate and address these issues promptly to ensure a more comfortable and secure environment for our guests. We appreciate your feedback and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

6/10 - Ok

ERIK

Pontos negativos: Limpeza
Buena Ubicavii
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Hotel Manager em 29 de jan. de 2024
Dear ERIK,We're glad to hear that you found our location convenient! If there's anything specific you enjoyed about the location or if there are ways we can further enhance your experience, please let us know. We appreciate your feedback and look forward to welcoming you again for another positive stay.Sincerely, Hotel Manager

2/10 - Terrível

Mihnea

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This property is dirty and unmaintained. The rooms aren’t vacuumed, the carpets are stained, the bathroom smelled like urine, and there were dead bugs in the tub. The conditions were so bad that we took the hit on this room reservation and got another room at a nearby hotel.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 29 de jan. de 2024
Dear Mihnea,I sincerely apologize for your unpleasant experience at our hotel. Your feedback is deeply concerning, and we are committed to investigating and addressing these issues immediately. Please know that this does not reflect our standard of cleanliness, and we appreciate your honesty in bringing this to our attention.Sincerely, Hotel Manager

4/10 - Insatisfatória

Rose L

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Hotel Manager em 30 de jan. de 2024
Dear Rose L,Thank you for sharing your rating. We apologize that your experience fell short of your expectations. We value your feedback and will use it to improve our services. If there is anything specific you would like to address or discuss further, please let us know. We appreciate your patronage and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

10/10 - Excelente

Eddie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place, room was very clean and the staff was super nice. Will stay again.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 29 de jan. de 2024
Dear Eddie,Thank you for taking the time to share your positive experience! We're delighted to hear that you enjoyed a clean room and encountered friendly staff. Your kind words motivate us to maintain our high standards. We look forward to welcoming you back and providing another wonderful stay. Safe travels!Sincerely, Hotel Manager

2/10 - Terrível

Ed Jean

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Horrible
This place is horrible. Stains everywhere dust dirty floors hair in the bed shower was nasty to the point I took a shower with sandals no a $170 night more like $40 one
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 29 de jan. de 2024
Dear Ed Jean,I'm truly sorry to hear about your disappointing experience. Your feedback is invaluable, and we take it seriously. We apologize for falling short of your expectations. Rest assured, we will investigate and address the issues you've raised to ensure a more comfortable stay for our guests in the future.Sincerely, Hotel Manager

2/10 - Terrível

Tyler

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stay away
Place is very dirty and not like the pictures, room was dirty, no towels , bugs , fire alarm going off, felt very uncomfortable, would not stay again
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Manager em 29 de jan. de 2024
Dear Tyler,I am sorry to learn about all the inconvenience you had during the stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit.Sincerely, Hotel Manager

2/10 - Terrível

Russell

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Last resort
Its cheap about it the overall condition of the hotel was terrible. service was terrible, no towels had didn't get them till the following morning after asking multiple times and arguing aling with no toilet paper. Shower didn't even have warm water. Wouldn't recommend unless you absolutely need a room and I Mena ABSOLUTELY need one.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 29 de jan. de 2024
Dear Russell,We sincerely apologize for the challenges you faced during your stay. Your feedback is crucial, and we deeply regret falling short of your expectations. We are addressing the issues you've highlighted to ensure improvements in service and facilities. Your experience is not reflective of our usual standards, and we appreciate your honesty.Sincerely, Hotel Manager

4/10 - Insatisfatória

Frank

Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Matress was worn with springs creeking and no support left. Breakfast was dismal with most of the bins empty. No staff present to ask for anything.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Hotel Manager em 27 de jan. de 2024
Dear Frank,I'm truly sorry to hear about the issues you encountered during your stay, particularly with the mattress and breakfast service. Your feedback is important, and we sincerely apologize for any inconvenience caused. We will address these issues internally to improve the quality of our accommodations and services. If there's anything specific you'd like us to investigate or if there's a way we can make amends, please reach out to our management. We appreciate your input and thank you for bringing these matters to our attention.Sincerely, Hotel Manager

2/10 - Terrível

Jessica

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Al momento del registro me dieron una llave y cuando llegue a la habitación estaba ocupada, habia una chica hospedada ahí. Demasiado sucio todo, el baño olia feo, desde que entras todo esta sucio, el desayuno solo tenian jugo y tostadas. No lo recomiendo para nada. Me toco quedarme porque era muy tarde y estaba con un bebe, pero de verdad no lo recomiendo para nada.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Hotel Manager em 24 de jan. de 2024
Dear Jessica,We deeply apologize for the unacceptable experience you encountered during your stay. The mix-up with the room key, the uncleanliness, unpleasant odors, and limited breakfast options are certainly not reflective of our standards. We are genuinely sorry for the inconvenience this caused you and your baby. Your feedback is invaluable, and we will address these issues promptly to prevent a recurrence. We appreciate your understanding and sincerely regret any distress caused. If your travels bring you back, we hope for an opportunity to make amends and provide a much-improved experience.Sincerely, Hotel Manager

4/10 - Insatisfatória

Jason

Viagem em grupo
Pontos negativos: Limpeza e condições e instalações da propriedade
Not a great experience.Cleanliness was questionable( at best) trash in the corridors, Elevators were filthy along with other things. Electronic keys didnt work initially & again on the second night. It served the purpose since it was a guys racing trip, but 10/10, would not recommend.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Manager em 22 de jan. de 2024
Dear Jason,We apologize for the subpar experience you had during your stay. It's disheartening to hear about the cleanliness issues, and we sincerely regret any inconvenience caused by the malfunctioning electronic keys. Your feedback is crucial, and we'll address these concerns to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide a much-improved experience in the future.Sincerely, Hotel Manager

6/10 - Ok

Juanita

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
The motel is old and floors were all dirty! No coffee pot or microwave! Tub and toilet were dirty and smelled! Never again will I stay here!
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Manager em 20 de jan. de 2024
Dear Juanita,We're genuinely sorry to hear about your disappointing experience. Your feedback is concerning, and we apologize for the cleanliness issues and the absence of amenities that impacted your stay. We take your comments seriously and will address these matters promptly to ensure a more pleasant experience for our guests in the future. We appreciate your honesty and regret that we fell short of your expectations. If you have any further details or if there's anything specific we can do to make amends, please let us know.Sincerely, Hotel Manager

4/10 - Insatisfatória

Denise

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Negatives 10- Positives 2
If your just looking for a comfortable bed then ok. Other than that nothing positive to say about this stay. -No microwave, coffee pot, or hair dryer in room (you could see the holes from the dryer that had been removed) *side note they did supply a microwave but no coffee pot or hair dryer as non were available. -Refrigerator cabinet obviously had not been wiped down as there was sawdust from the cabinet door rubbing. -ALL mirrors and TV were obviously wiped down with a dirty rag as there were smear marks all over them. -hallways smelled and hadn't been vacuumed in quite some time, I had originally thought there was some construction so may be the reason but after the third day realized obviously do not care. -Worst Hotel breakfast ever. (comment from another guest) but to agree. waffle machine says out of order. They did have frozen waffles, hard bagles & dry bread available to toast. Half the toaster was broken so did not work. Cereal containers- 2 were empty and the other had very little in. Dirty counters and luke warm coffee. -check out time is 11:00 am if you go out to your vehicle or out period you can not get back into your room after 10am. with out going to front desk to get your room re-Keyed (*Most present front desk personnel that we encountered did not speak english) - First Impression was dirty floors in the lobby- just got worse. Only positive with this stay was bed was comfortable & no bugs.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Manager em 23 de jan. de 2024
Dear Denise,We apologize for the negative experience you had during your stay. It's disheartening to hear that we fell short of meeting your expectations. We appreciate your feedback regarding the lack of amenities, cleanliness issues, breakfast quality, hallway maintenance, and communication challenges. Rest assured, we will address these concerns to improve our services. We value your comfort and will strive to provide a better experience in the future. Thank you for bringing these issues to our attention.Sincerely, Hotel Manager