Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all furthermore, I will personally supervise that all your complaints are addressed and that everything will be in order on your next visit. We look forward to welcoming you back then.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.Sincerely, Magic Moment Resort Management

Thank you for the great review, Dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Thank you for the great review, Dear guest! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.Sincerely,Magic Moment Resort Management

Thank you for the great review, Saulo! Our goal is to exceed your expectations, and deliver outstanding service; we are glad to fulfill your experience. We truly appreciate your comment. We can't wait to welcome you back for another Magic Moment.

Dear guest,Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of hotel to ensure all guest rooms are up to our Hotel Standards. We apologize that your experience wasn't enjoyable, and we certainly hope you will give us a chance to change your mind in the future!.Sincerely, Magic Moment Resort Management

Dear Mite,First of all, we sincerely thank you for taking the time to share your experience with us and for your perfect rating. We are delighted to hear that you enjoyed your stay at Magic Moment Resort & Kids Club.We look forward to the opportunity to welcome you back so you can continue to enjoy all the comforts we offer. Your satisfaction is our priority!With warmth and professionalism,Airam Bottini Manager de Front Desk Magic Moment Resort & Kids Club

Dear Nicole,First of all, we sincerely thank you for taking the time to share your experience with us and for your rating. We are delighted to hear that you found our pricing reasonable.Regarding your comment about housekeeping and the wait for clean towels and room cleaning, we take it very seriously and want to assure you that we are constantly seeking ways to improve and adapt to the needs and preferences of our guests. Your feedback is invaluable in this process, and we are already exploring options to ensure timely housekeeping services.We look forward to the opportunity to welcome you back and surprise you with improvements based on your valuable input. Your satisfaction is our priority!With warmth and professionalism,Airam Bottini Manager de Front Desk Magic Moment Resort & Kids Club

Dear Samantha,Thank you for your positive rating! We're thrilled to hear that you had a great experience at Magic Moment Resort & Kids Club. Your satisfaction is our top priority, and we hope to welcome you back for another wonderful stay in the future.Warm regards,Airam BottiniFront Desk Manager

Dear Asdrubal,Thank you for taking the time to rate your experience at Magic Moment Resort & Kids Club. We're delighted to see that you had a fantastic stay with us. If there is anything specific you enjoyed or any feedback you would like to share, please feel free to let us know. We look forward to welcoming you back for another wonderful stay in the future.Best regards,Airam BottiniFront Desk Manager

Dear Marco,Thank you for your kind words! We're thrilled to hear that you had an excellent experience, especially with our reception team. Your satisfaction is our top priority, and we look forward to welcoming you back to Magic Moment Resort & Kids Club in the future.Warm regards,Airam BottiniFront Desk Manager

Dear Julieth,Thank you for your positive rating! We're glad you had a great experience at Magic Moment Resort & Kids Club. If you have any feedback or suggestions on how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,Airam BottiniFront Desk Manager

Dear Fabiola,Thank you for your feedback and for choosing to stay with us at Magic Moment Resort & Kids Club. We're glad to hear that you found our resort to be cozy and welcoming. We appreciate your suggestions regarding breakfast variety and the room key policy. Your comments will be shared with our team for further review and improvement.We understand the inconvenience of only receiving one room key and the need for flexibility, especially during vacations. We'll look into ways to make this process smoother for our guests. Thank you for bringing this to our attention.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Airam BottiniFront Desk Manager

Dear Lusmary,Thank you for your perfect rating and for sharing such positive feedback about your stay at Magic Moment Resort & Kids Club. We are delighted to hear that you found our resort to be family-oriented and ideal for families with children. It's wonderful to know that the positive and inspiring phrases throughout the property added to the peaceful atmosphere and enhanced your experience.We strive to create an environment that feels like a haven for our guests, and we are thrilled that we could provide that for you and your family. We look forward to welcoming you back soon for another serene and enjoyable visit.Warm regards,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Estimada May Ek,Gracias por su calificación y por considerar la posibilidad de volver a hospedarse con nosotros en Magic Moment Resort & Kids Club. Apreciamos que haya encontrado nuestro hotel agradable y que esté pensando en regresar.Lamentamos cualquier inconveniente que haya experimentado respecto a la política de cobro por la pérdida de llaves. Entendemos que este cargo puede ser sorprendente y evaluaremos nuestra política para asegurarnos de que sea justa y coherente con las expectativas de nuestros huéspedes.En cuanto a la disponibilidad de café 24 horas en la recepción, tomamos nota de su observación y consideraremos cómo podemos mejorar este aspecto del servicio para ofrecer una experiencia más acogedora y conveniente para todos nuestros huéspedes.Gracias nuevamente por sus sugerencias; son fundamentales para nosotros, ya que nos ayudan a mejorar y a ofrecer un servicio que mejor se adapte a las necesidades de nuestros visitantes.Esperamos tener la oportunidad de darle la bienvenida nuevamente y superar sus expectativas en su próxima visita.Con cariño y profesionalismo,Airam BottiniManager de Front DeskMagic Moment Resort & Kids Club

Dear Amaia,Thank you for taking the time to provide feedback about your recent stay at Magic Moment Resort & Kids Club. We are deeply sorry to hear about the issues you encountered in your room and the overall dissatisfaction with our facilities.We take your concerns very seriously, particularly regarding the condition of the room and bathroom. Please be assured that we have addressed this feedback with our housekeeping and maintenance teams to ensure our rooms meet the high standards our guests expect and deserve.Additionally, we regret the communication difficulties you experienced with our front desk. We are reviewing our procedures to ensure that all guest requests are handled promptly and effectively.Your experience does not reflect the high standard of hospitality we aim to provide, and we understand your decision. While you have expressed that you would not choose to stay with us again, we would appreciate the opportunity to make things right if you reconsider in the future.Thank you once again for your feedback. It is crucial for us as we continually strive to improve our guest experience.Sincerely,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Janel,Thank you for your perfect rating! We're delighted to see that you had a positive experience at Magic Moment Resort & Kids Club. Your satisfaction is very important to us, and we appreciate you taking the time to rate us.We hope to welcome you back soon for another wonderful stay!Warm regards,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Kyle,Thank you for your perfect rating and for noting how fun our resort is for kids. At Magic Moment Resort & Kids Club, we strive to create an environment where families can enjoy memorable experiences together.We're thrilled to hear that the children had a great time, and we look forward to welcoming you back for more fun and enjoyable moments in the future.Warm regards,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Mario,Thank you for taking the time to rate your stay at Magic Moment Resort & Kids Club. We notice that you have rated us with one star, and we take your feedback seriously as it helps us understand where we may not be meeting our guests' expectations.We would greatly appreciate any specific comments or insights you could provide that would help us improve. Our goal is to ensure that every guest has a memorable and enjoyable experience, and we are committed to making the necessary improvements.We hope to have the opportunity to host you again and to provide you with a vastly improved experience.Sincerely,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear William,Thank you for taking the time to share your experience with us. We deeply value your feedback as it helps us identify areas where we can improve.We regret to hear about the delays you encountered when trying to reach our staff via phone. We understand how important timely communication is and are currently reviewing our internal processes to ensure quicker response times for our guests.Regarding the fees associated with your stay, we strive for transparency in all our communications and regret any confusion regarding the total cost of your stay. We will take your comments into account as we continue to refine how we present pricing and fees to ensure clarity and transparency.Although your stay did not meet your expectations, we hope to have the opportunity to welcome you back and exceed them in the future. Your satisfaction is very important to us, and we are committed to providing an experience that is both enjoyable and of good value.With appreciation and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Natareo Johnson and Genette,Thank you so much for your perfect rating. We're thrilled to see that you had an excellent stay at Magic Moment Resort & Kids Club. Your satisfaction is very important to us, and we are glad that your experience met your expectations.Should you have any further feedback or need assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back soon for another wonderful visit!Warm regards,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Zimu,Thank you for awarding us a perfect rating. We are delighted to know that you had a wonderful stay at Magic Moment Resort & Kids Club. It’s always encouraging to receive positive feedback from our guests.We look forward to your next visit and hope to continue providing you with exceptional service and an enjoyable experience.Warmest regards,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Leslie,First and foremost, we want to sincerely thank you for taking the time to share your experience with us. Your feedback is invaluable as it helps us to improve and provide a better service to all our guests.Regarding the issues you encountered with early check-in and the communication difficulties, we are continuously working on training our staff to ensure a smooth and efficient process for our guests. We understand the importance of clear communication and are addressing these concerns directly.As for the additional fees, we strive to be transparent in all our communications and regret if there was any confusion at the time of your booking. We are reviewing our booking process to make all necessary fees clearer.We also take your comments about the cleanliness and condition of your room very seriously. We are currently reviewing our housekeeping standards and procedures to ensure that all areas of our guest rooms meet our own high standards of cleanliness and comfort.We hope to have the opportunity to welcome you back in the future and provide a stay that truly meets your expectations and reflects our commitment to our guests' satisfaction.With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Devyn,Thank you for sharing your feedback and for your positive rating. We're delighted to hear that you loved everything about your stay at Magic Moment Resort & Kids Club, except for one aspect.We apologize for the inconvenience caused by the loud music during the day. We strive to create a fun and vibrant atmosphere, but we understand that the volume should not detract from the overall comfort of our guests. We will take your feedback into consideration and assess our music levels to ensure they are more suitable for all guests.We appreciate your input as it helps us to improve our services, and we hope to welcome you back soon for an even better experience.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Maria,Thank you for your wonderful rating and for taking the time to share your experience at Magic Moment Resort & Kids Club. We are thrilled to hear that you found our staff friendly and attentive, and that you appreciated our family-oriented atmosphere.We strive to create a welcoming and enjoyable environment for guests of all ages, and it's heartening to receive such positive feedback. Your kind words are a great encouragement to our team.We look forward to welcoming you and your family back soon for another delightful stay.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Estimada Marioxy Janeth,Muchas gracias por su calificación perfecta y por tomarse el tiempo para destacar la excelente atención que recibió de Said en la recepción, así como su experiencia con nuestro desayuno. Nos alegra saber que encontró la variedad y la calidad del desayuno deliciosas, y que la decoración, limpieza y atención fueron de su agrado.Es un placer para nosotros ofrecer un servicio que no solo cumpla, sino que supere las expectativas de nuestros huéspedes. Comentarios como el suyo nos motivan a continuar trabajando duro para mantener nuestro alto estándar de hospitalidad.Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano.Con cariño,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Harvey,Thank you for taking the time to rate your experience at Magic Moment Resort & Kids Club. We notice your rating indicates that you may not have had the experience we strive to provide. We take your feedback seriously and would like to understand more about any issues you may have encountered during your stay.We are committed to improving and would greatly appreciate any further feedback you could provide. Please feel free to contact us directly to discuss how we can make things right.We hope to have the opportunity to welcome you back and deliver a more satisfying experience.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Walt,First of all, we sincerely want to thank you for taking the time to share your experience with us and for your perfect rating. We are extremely pleased to know that you found our resort to be very fun for families with young children.Your feedback is invaluable to us as we strive to improve with each and every stay. We greatly appreciate your comments and look forward to welcoming you back to Magic Moment Resort & Kids Club in the future.With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Maria,First of all, we sincerely want to thank you for taking the time to share your experience with us and for your perfect rating. We are extremely pleased to know that you found our staff to be amazing, the property easily accessible with parking close to your room, and a variety of amenities and entertainment for the whole family.We are delighted to hear that Daily was exceptional and a pleasure to see, and that she was helpful and made your stay extra special. We also appreciate your positive comments about our breakfast in the ballroom, with many delicious options to choose from.Your feedback is invaluable to us as we strive to improve with each and every stay. We greatly appreciate your comments and look forward to welcoming you back to Magic Moment Resort & Kids Club in the future.With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Oswaldo J.,First of all, we sincerely want to thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations.We understand your concerns about the customer service at the counter and the pictures on the web. We strive to provide excellent service to all our guests and we regret that we did not meet your expectations in this instance. We are taking your feedback very seriously and will use it to improve our services.We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Your satisfaction is our priority!With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Alice,First of all, we sincerely want to thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations.We understand your concerns about the check-in process and the delay in getting your rooms ready. We strive to provide excellent service to all our guests and we regret that we did not meet your expectations in this instance. We are taking your feedback very seriously and will use it to improve our services.Regarding your comment about the food credit from Expedia, we are looking into this matter to ensure that all our guests receive the benefits they are entitled to when booking through any platform.We also understand your concerns about the cleaning service and the late check-out fee. We are always looking for ways to improve our services and adapt to the needs of our guests. Your feedback is invaluable in this process.Finally, we appreciate your feedback about the kids area and the additional charges. We are constantly working to provide a variety of amenities and entertainment options for our guests and we will take your comments into consideration.We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Your satisfaction is our priority!With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Oswaldo,First of all, we sincerely want to thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations.We understand your concerns about the services, hosting, and installations. We strive to provide excellent service to all our guests and we regret that we did not meet your expectations in this instance. We are taking your feedback very seriously and will use it to improve our services.We hope to have the opportunity to welcome you back and demonstrate our commitment to your satisfaction. Your satisfaction is our priority!With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Uralee,First of all, we sincerely want to thank you for taking the time to share your experience with us and for your perfect rating. We are extremely pleased to know that you enjoyed our play area and pool for kids.Your feedback is invaluable to us as we strive to improve with each and every stay. We greatly appreciate your comments and look forward to welcoming you back to Magic Moment Resort & Kids Club in the future.With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Monica,Thank you for taking the time to share your detailed feedback about your stay at Magic Moment Resort & Kids Club. We are glad to hear that you appreciated the well-kept property and around-the-clock security, and that our non-smoking policy contributed positively to your experience.We understand your points about the breakfast variety and the inconvenience of not having a microwave in your room. Our current setup with microwaves in common areas is designed to keep rooms streamlined and ensure cleanliness, but we recognize how this can be challenging for families with small children. We will take your feedback into consideration as we continually seek to improve our guest experience.Regarding the availability of towels at the pool and the condition of the toys and games, we are actively working to ensure these amenities are well-maintained and fully functional. We apologize for any inconvenience this may have caused during your stay.We value your comments and are committed to making improvements that enhance our guest's experiences. We look forward to the opportunity to welcome you and your family back to Magic Moment Resort & Kids Club, aiming for an even better experience on your next visit.Thank you again for your recommendation, and we appreciate your understanding.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Belkis,First of all, we sincerely want to thank you for taking the time to share your experience with us and for your perfect rating. We are extremely pleased to know that you found our resort to be friendly for children.Your feedback is invaluable to us as we strive to improve with each and every stay. We greatly appreciate your comments and look forward to welcoming you back to Magic Moment Resort & Kids Club in the future.With warmth and professionalism,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Kim,Thank you for your feedback regarding your recent stay at Magic Moment Resort & Kids Club. We appreciate you bringing these issues to our attention.We are currently reviewing our maintenance schedules to ensure that all areas of our guest rooms, including the flooring and bathrooms, are thoroughly inspected and any necessary repairs or upgrades are addressed promptly. Your experience has highlighted important areas for us to focus on, and we are committed to improving our facilities.We value your feedback as it helps us enhance our guest experience. We hope to have another opportunity to host you, providing a stay that better meets your expectations.Thank you for choosing to stay with us.Sincerely,Airam Bottini Manager of Front Desk Magic Moment Resort & Kids Club

Dear Kahori,Thank you for your excellent rating of Magic Moment Resort & Kids Club. We're delighted to know that you had a positive experience during your stay with us.We continually strive to deliver exceptional service and create memorable moments for all our guests, and your succinct feedback is much appreciated. We look forward to welcoming you back soon for another wonderful visit.With gratitude and professionalism,Airam Bottini Manager of Front Desk Magic Moment Resort & Kids Club

Dear Hong,Thank you for taking the time to provide your feedback regarding your stay at Magic Moment Resort & Kids Club. We are truly sorry to hear about your experience and the issues you encountered with the cleanliness of your room. This is certainly not the standard we strive to uphold.We take matters of hygiene and cleanliness very seriously, and what you described is completely unacceptable. Immediate actions have been taken to address these issues with our housekeeping team to ensure that such an oversight does not occur again. We value your feedback as it is crucial for us to improve and provide our guests with the exceptional experience they deserve. We hope to have the opportunity to regain your trust and welcome you back, providing a stay that reflects the high standards of our resort.With sincerity and a commitment to better service,Airam Bottini Manager of Front Desk Magic Moment Resort & Kids Club

Dear Ashmanie,Thank you for taking the time to share your detailed review of your stay at Magic Moment Resort & Kids Club. We are delighted to hear that you appreciated the kid-friendly amenities, the cleanliness of our property, and the variety of our breakfast options.We're thrilled that the Mickey Mouse pancakes added a fun touch to your morning, though we apologize that they did not meet your taste expectations. Your feedback on this as well as the condition of the pool has been noted, and we are taking steps to address these concerns to enhance our guest experience.Additionally, we appreciate your suggestion regarding the detachable shower head in the bathroom. It’s insights like yours that help us improve and better accommodate the needs of families staying with us.Thank you again for your kind words about our staff and the overall cleanliness. We hope to welcome you back soon and provide an even more satisfying experience.With appreciation and a commitment to improvement,Airam Bottini Manager of Front Desk Magic Moment Resort & Kids Club

Dear Beatriz,Thank you for your excellent rating of Magic Moment Resort & Kids Club. We are thrilled to see that you were completely satisfied with your experience at our resort.Your high rating motivates us to continue delivering the exceptional service and memorable experiences that our guests cherish. We look forward to the pleasure of welcoming you back in the near future.With appreciation and professionalism,Airam Bottini Manager of Front Desk Magic Moment Resort & Kids Club

Dear Lanice,Thank you for your wonderful review and perfect rating! We are thrilled to hear that Magic Moment Resort & Kids Club met all your needs for your Disney stay—being clean, comfortable, affordable, and conveniently located near the parks. Your satisfaction is our top priority, and we're glad we could contribute positively to your family's experience.We appreciate your feedback on the breakfast and the coffee; we'll certainly take that into consideration as we strive to improve our offerings. It's great to know that our staff made a positive impression and that you found all areas well-kept and inviting.We're delighted that you plan to stay with us again for your next Disney trip, and we look forward to welcoming you and your family back. Thank you once again for choosing Magic Moment Resort & Kids Club and for taking the time to share your experience.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Resit,Thank you for your excellent rating and positive feedback! We're thrilled to hear that you think children will love our resort. We strive to create a fun and welcoming environment for kids, ensuring that all our young guests have an enjoyable and memorable stay.We look forward to welcoming you back to Magic Moment Resort & Kids Club and continuing to provide a place that delights both kids and adults alike. Thank you again for choosing us and for taking the time to share your experience.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Franchesca,Thank you for the perfect rating! We are thrilled to know you enjoyed your stay at Magic Moment Resort & Kids Club. It's always great to see our guests leave happy.We look forward to welcoming you back for another fantastic experience soon!Warm regards,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club

Dear Melanie,Thank you for your review and the positive rating! We're delighted to hear that you enjoyed your stay and found our breakfast offerings to your liking, with a great variety of options. We strive to provide a pleasant dining experience as part of your overall stay.We appreciate your feedback and hope to welcome you back to Magic Moment Resort & Kids Club soon, aiming to deliver a 5-star experience next time. Thank you again for choosing us for your stay.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Tyson,Thank you for your excellent rating and positive feedback! We're thrilled to hear that you appreciated the variety of activities available for kids at our resort and enjoyed the convenience of having numerous amenities within walking distance. We strive to provide a fun and accessible environment for families, ensuring that every aspect of your stay enhances your experience.We look forward to welcoming you and your family back to Magic Moment Resort & Kids Club for another delightful visit. Thank you for choosing us and for taking the time to share your experience.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Jessica,Thank you for taking the time to rate your experience. Although you didn't leave specific comments, your rating suggests that we may not have met your expectations during your stay. We are committed to providing our guests with the best possible experience, and we apologize if we fell short in this instance.We would greatly appreciate any additional feedback you could provide that would help us understand how we can improve. Please feel free to reach out to us directly with any details or suggestions.We value your input and hope to have the opportunity to provide you with a better experience on your next visit.Warm regards,Airam Bottini Front Desk Manager Magic Moment Resort & Kids Club

Dear Marcy,Thank you for your rating. We are pleased to see that you enjoyed your stay at Magic Moment Resort & Kids Club. While you did not leave specific comments, we always welcome further feedback that could help us make your next visit even more enjoyable.We hope to have the pleasure of welcoming you back soon and aim to earn that fifth star during your next stay!Warm regards,Airam BottiniFront Desk ManagerMagic Moment Resort & Kids Club