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Avaliações de Everline Resort & Spa Lake Tahoe

4 out of 5
Everline Resort & Spa Lake Tahoe
400 Resort Road, Olympic Valley, CA, Olympic Valley, CA

Avaliações

8,8

Excelente

Nota 10 - Excelente. 596 de 1000 avaliações" "
Nota 8 - Boa. 240 de 1000 avaliações" "
Nota 6 - Ok. 87 de 1000 avaliações" "
Nota 4 - Insatisfatória. 37 de 1000 avaliações" "
Nota 2 - Terrível. 40 de 1000 avaliações" "

9,2/10

Limpeza

8,8/10

Serviço e funcionários

8,8/10

Comodidades

9,0/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Manas

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It's a beautiful property and the amenities are great
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Kermit

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Skiing from property. Self parking
Hospedou-se por 3 diárias em abr. de 2024
Resposta de KM em 26 de abr. de 2024
Dear Kermit,Thank you for your 5-star review of Everline Resort & Spa! We're excited that you enjoyed the direct chair lift access to Palisades Tahoe from our property and found our self-parking convenient. In addition to our winter fun, we also have plenty of incredible summer activities at our resort and around Lake Tahoe, from hiking and biking trails to water slides and fishing. We hope to welcome you back to experience all the adventures Lake Tahoe has to offer in the summer!Cheers,Kirsten M.Chief of Staff

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great for ease of skiing
Hospedou-se por 2 diárias em mar. de 2024
Resposta de KM em 26 de abr. de 2024
Dear Michael,Thank you for the amazing 5-star review of Everline Resort & Spa! We, too, love the direct lift access to Palisades Tahoe. We're thrilled that you had an amazing time on the slopes and look forward to welcoming you back for more ski adventures in the future!Kind regards,Kirsten M.Chief of Staff

8/10 - Boa

Evan

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Resort was clean and nice. Chairlift next to resort was very convenient. Amenities were great. Only complaint is that parking was $35 a day not mentioned anywhere during booking.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de KM em 17 de abr. de 2024
Dear Evan,Thank you for your feedback. We're thrilled to hear that you enjoyed your stay at our resort and especially the direct chairlift access to Palisades Tahoe. Regarding the parking fee, we apologize for any inconvenience this may have caused. We understand the importance of transparency in pricing, and we're sorry if this detail was not clearly communicated during your booking process. Your feedback is valuable to us, and we'll certainly take it into consideration to improve our communication with guests moving forward.We hope that despite this issue, you were able to fully enjoy your time at our resort, and we look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,Kirsten M.Chief of Staff

10/10 - Excelente

Thomas

Hospedou-se por 1 diária em abr. de 2024
Resposta de KM em 29 de abr. de 2024
Dear Thomas,We're thrilled to hear that you had a fantastic experience at Everline Resort & Spa! Thank you so much for taking the time to share your positive feedback with us and fellow travelers. Our team works hard to ensure that every guest enjoys a memorable stay, and we're delighted that we could exceed your expectations. Your glowing review is truly appreciated, and we can't wait to welcome you back for another unforgettable stay with us!Kind regards,Kirsten M.Chief of Staff

10/10 - Excelente

Stephanie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
👍
Hospedou-se por 3 diárias em abr. de 2024
Resposta de KM em 16 de abr. de 2024
Dear Stephanie,Right back at ya! We appreciate the 5-star review and glad that you had a positive experience at Everline Resort & Spa! If there's anything specific you'd like to share or suggest for further improvement, please feel free to reach out. Your feedback is much appreciated. Thanks again and we look forward to welcoming you back soon!Kind regards,Kirsten M.Chief of Staff

10/10 - Excelente

Mikhail, New York

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This resort is very conveniently located right at the Palisades Resort and Olympic Village. It has a chairlift, so you don’t waste any time getting to the slopes in the morning. Breakfast costs just $30 for a very rich meal including the omelette station, fruit salad, pastries, charcuterie, waffles, etc. It feels you up so much that you don’t get hungry until the evening helping you to stay on the slopes longer without wasting time on lunch. I used the recreation center shower and sauna at the end of my last day even though I have already checked out in the morning. Driving home wearing a fresh set of clothes after a nice meal at the property’s restaurant made a huge difference. I left a bit later than the rest of the crowd and didn’t have to make a stop to get fast food on my way home, so I got back to SF about a hour quicker than usual. I recommend this property for a weekend getaway either with kids (they have different activities and playrooms to keep kids entertained), or with your friends or significant other. It’s easy, convenient, worry-free, and very pleasant. Staying at this property made my last skiing trip of the season very memorable - a true highlight of 2023-2024.
Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Zia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de KM em 19 de abr. de 2024
Dear Zia,Thank you for taking the time to share your feedback with us. If there's anything specific you'd like to share with us, please feel free to reach out anytime. Your feedback is much appreciated. Thanks again for choosing to stay with us and we look forward to welcoming you back soon!Warm regards,Kirsten M.Chief of Staff

10/10 - Excelente

Mariela

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de KM em 16 de abr. de 2024
Dear Mariela,Thank you for your 5-star review of Everline Resort & Spa! If there's anything specific you'd like to share or suggest for further improvement, please feel free to reach out to us directly. Your feedback is much appreciated. We look forward to welcoming you back and it would be our pleasure to hear from you. Warm regards,Kirsten M.Chief of Staff

6/10 - Ok

Eugene

Hospedou-se por 1 diária em abr. de 2024
Resposta de KM em 16 de abr. de 2024
Dear Eugene,Thank you for taking the time to leave us a review.Your satisfaction is our top priority, and we want to ensure that your future visits exceed your expectations. If there's anything specific you'd like to share or suggest for further improvement, please feel free to reach out to us directly. Your feedback is much appreciated. We look forward to welcoming you back and it would be our pleasure to hear from you. Warm regards,Kirsten

10/10 - Excelente

Scott

Viagem com família e crianças pequenas
Pontos positivos: Comodidades e condições e instalações da propriedade
Good recreation service
Hospedou-se por 4 diárias em mar. de 2024

4/10 - Insatisfatória

Cal

Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Sarah

Hospedou-se por 1 diária em mar. de 2024
Resposta de KM em 19 de abr. de 2024
Dear Sarah,Thank you for your feedback. If there's anything specific you'd like to share with us, please feel free to reach out anytime. Your feedback is much appreciated. Thanks again for choosing to stay with us and we look forward to welcoming you back soon!Warm regards,Kirsten M.Chief of Staff

10/10 - Excelente

Anna

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay
Hospedou-se por 4 diárias em mar. de 2024

10/10 - Excelente

Emelie

Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

James

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had excellent service and conversation with our bellhop, Timothy O'Neill. He was very friendly, knowledgeable, and informative! We also had a great experience, both renting our skis at Everline, and collecting our lift tickets at the Palisades office at the resort.
Hospedou-se por 2 diárias em mar. de 2024

6/10 - Ok

Niki

Viagem com a família
Pontos positivos: Limpeza e comodidades
Billed as an upscale ski/in and out resort, it doesn’t really rise to that level. No covered parking so you have to scrape your car of snow in self-parking. Weird setup that has you going outside to get to your rooms from the lobby. Lots of stairs everywhere. Has an older feel. Weird dining - you can order pizza for room service but it’s not on a restaurant menu. Room service runs 5-9. The room - a standard size - felt small. Property felt old and dark, though had a small family size feel. There are activities but no calendar info provided. I had to call the front desk to find out about karaoke though I spent 20 min perusing the online info. Should be easier. Staff needs to be more lro-active.
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful hotel. Friendly helpful staff.
Hospedou-se por 2 diárias em mar. de 2024

10/10 - Excelente

Emma

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mar. de 2024

10/10 - Excelente

Erica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Adam

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hideaway
Hospedou-se por 5 diárias em fev. de 2024

10/10 - Excelente

Mike

Hospedou-se por 1 diária em mar. de 2024
Resposta de KM em 16 de abr. de 2024
Dear Mike,Thank you so much for your glowing 5-star review! We're happy to hear that you enjoyed your stay with us at Everline Resort & Spa. It was our pleasure to have you as our guest, and we truly appreciate your support. We look forward to welcoming you back soon!Kind regards,Kirsten M.Chief of Staff

4/10 - Insatisfatória

Ron

Room was not review even after check in time. Nothing like sitting around in ski gear for over an hour waiting.
Hospedou-se por 1 diária em mar. de 2024
Resposta de KM em 11 de mar. de 2024
Dear Ron,We apologize for the inconvenience you faced with the delay in getting your room ready. We understand that waiting, especially after a day of skiing, is not the welcome we aim to provide. Your feedback is invaluable, and we will be working to address this issue promptly to ensure a more efficient check-in process for you and guests in the future. If there's anything we can do to make it up to you or assist you further, please don't hesitate to reach out. We hope for the opportunity to regain your trust and provide you with a seamless and enjoyable experience during your next visit.Kind regards,Kirsten M.Chief of Staff

8/10 - Boa

Brenna

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de KM em 11 de mar. de 2024
Dear Brenna,Thank you for taking the time to share your experience at our resort. If there's anything specific you'd like to share or suggest for further improvement, please feel free to reach out to our management team directly. Your feedback is much appreciated. We look forward to welcoming you back and it would be our pleasure to hear from you. Warm regards,Kirsten M.Chief of Staff

8/10 - Boa

JENNIFER

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2024
Resposta de KM em 7 de mar. de 2024
Dear Jennifer,Thank you for your 5-star review of Everline Resort & Spa! If there's anything specific you'd like to share or suggest for further improvement, please feel free to reach out to us anytime! Your feedback is much appreciated. We look forward to welcoming you back and it would be our pleasure to hear from you. Warm regards,Kirsten M.Chief of Staff

10/10 - Excelente

weiwei

Hospedou-se por 1 diária em fev. de 2024

10/10 - Excelente

Jesus Francisco López

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em fev. de 2024
Resposta de Kirsten em 21 de fev. de 2024
Dear Jesus,Thank you for your 5-star review of Everline Resort & Spa! If there's anything specific you'd like to share or suggest for further improvement, please feel free to reach out to us. Your feedback is much appreciated. We look forward to welcoming you back and it would be our pleasure to hear from you. Warm regards,Kirsten M.Chief of Staff

6/10 - Ok

John Kevin

Hospedou-se por 1 diária em fev. de 2024

6/10 - Ok

Edith

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
I loved the access to the ski lift. Check in was stressful. Valet parking staff was aggressive and poor communicators. We were put on the floor of a wedding party with a ton of kids that were running in the hallway and kids next to us crying incessantly. The hotel had plenty of space to put us in a different room and/or floor, which they offered when I called and asked them that in the future they are mindful where they place singles and couples. At that point they offered a different room but it was our last night, so we declined. We met other guests who had the same experience.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de KM em 7 de mar. de 2024
Dear Edith,Thank you for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our direct access chair lift. We apologize for the issues you experienced during your stay. We understand that a stressful check-in and disruptive neighbors can significantly impact your overall experience. Please know that your concerns have been noted and we will address them with our team. We appreciate your understanding and hope to have the opportunity to welcome you back soon!Warm regards,Kirsten M.Chief of Staff

10/10 - Excelente

Thomas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay. Great helpful staff. Only thing I thought was tacky was the $65.00/night parking fee on my final bill. Paid a premium price, include it in my stay, charge me more per night. Just seemed a little tick tacky when I reviewed my final bill after a nice stay
Hospedou-se por 3 diárias em fev. de 2024
Resposta de KM em 7 de mar. de 2024
Dear Thomas,Thank you for your positive review of Everline Resort & Spa! We're glad to hear that you enjoyed your stay with us and that our team members provided you with a positive experience. We appreciate your feedback regarding the parking fee, and we understand your concerns. We will take your suggestion into consideration as we continuously strive to enhance our guest experience. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Kind regards,Kirsten M.Chief of Staff

10/10 - Excelente

Siu

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We booked our 3 days 2 night stay with 2 adults and 2 young toddlers around Lunar New Year. The resort was clean and provided enough amenities for our short stay. There were enough restaurants options on site. Sandy’s pub and Cascades did not disappoint. Mostly friendly staff there, except for the front desk young lady who checked us, she didn’t seem happy to check us in. The game room was a bit disappointing and the game corn hole was somewhat broken. Friday evening we tried to use the hot tub. All 3 of them were super packed so we had to return to our hotel room. My recommendation is to have people who want to work there to check in people because that really gave us a bad impression upon visit. And upgrade and add more game options in the game room. Adding more hot tubs on site and/ or provide similar options for busy evenings.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de KM em 7 de mar. de 2024
Dear Siu,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed all our dining options, particularly Sandy's Pub and Cascades! We appreciate your suggestions regarding the game room and are currently working on adding more memorable activities for our guests and their families! Thank you for choosing to stay at Everline Resort & Spa during Lunar New Years! We always enjoy the fireworks and festivities. We hope to see you and your family again next year! Warm regards,Kirsten M.Chief of Staff

8/10 - Boa

Yihung

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The self parking is way too far away from the residence.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Kirsten M. em 9 de fev. de 2024
Dear Ylhung,Thank you for taking the time to share your feedback regarding our self-parking. We apologize for any inconvenience this may have caused you during your stay. We appreciate your comments as it helps us better serve you and other future guests. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back soon and thank you again for choosing to stay with us!Warm regards,Kirsten M.Chief of Staff

6/10 - Ok

Chris

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
More valets
Because of weather there was very few people at the hotel. However, they all were right next to us, making lots of noise. Why dont you space guests around a huge property? Housekeeping convenience? The valet service is a mess, waited over an hour for our luggage, they are taxed and the front entrance is littered with cars, one lone guy running around like crazy.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Kirsten em 31 de jan. de 2024
Dear Chris,Thank you for taking the time to share your experience with us and we are sorry for the inconveniences you experienced. We understand that proximity of other guests and the noise level were not to your expectations. We do our best to accommodate guest preference, factors such as room availability, housekeeping logistics, and special requests may influence room assignments. We appreciate your suggestions and will certainly consider this as we continue to improve upon our guest experience. We also apologize for the long wait with our valet service, please know that your feedback and will be shared with our team. We hope to have the opportunity to welcome you back in the future, providing you with a more seamless and enjoyable stay.Warm regards,Kirsten M.Chief of Staff

10/10 - Excelente

Ginette

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fantastic
Hospedou-se por 1 diária em jan. de 2024
Resposta de Kirsten M. em 26 de jan. de 2024
Dear Ginette,Thank you for your 5-star review of Everline Resort & Spa! If there's anything specific you'd like to share or suggest for further improvement, please feel free to reach out to us directly on our website. Your feedback is much appreciated. We look forward to welcoming you back and it would be our pleasure to hear from you. Warm regards,Kirsten M.Chief of Staff

8/10 - Boa

Bradley

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Ski in ski out was great! Property is in good shape, rooms were nice, ours had a kitchen which was great with kids. 5 stars for the real estate. Little market was very convenient. Staffing is another matter. They are far understaffed. the front desk is not together and the valet service is a disaster. Restaurant experience is poor. Pub was OK, steak place was barely open, the nice temp bar in the lobby was not open regularly. The lobby was dreary without entertainment or a restaurant , but perked up when those amenities were present. Management really has a job to do with their staffing, its not being run like a 5 star resort should be.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Kirsten M. em 26 de jan. de 2024
Dear Bradley,Thank you for taking the time to share your feedback about your recent stay with us. It's great to hear that you enjoyed the rooms and property grounds. We acknowledge the importance of a well-staffed and efficiently run resort, and we are actively working on improving our staffing levels and training processes. Your feedback is important to us, and we will ensure that our team is better equipped to meet the high standards expected of a 5-star resort. We hope to have the pleasure of welcoming you and your family back with an improved and seamless experience in the future.Best regards,Kirsten M.Chief of Staff

10/10 - Excelente

Quinn

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Kirsten M. em 17 de jan. de 2024
Dear Quinn,Thank you for your 5-star review of Everline Resort & Spa! If there's anything specific you'd like to share or suggest for further improvement, please feel free to reach out to us anytime. Your feedback is much appreciated. We look forward to welcoming you back and it would be our pleasure to hear from you. Warm regards,Kirsten M.Chief of Staff

6/10 - Ok

Deborah K

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Kirsten M. em 17 de jan. de 2024
Dear Deborah,Thank you for your feedback. If there's anything specific you'd like to share or suggest for further improvement, please feel free to reach out to us directly. Your feedback is much appreciated. We look forward to welcoming you back and it would be our pleasure to hear from you. Warm regards,Kirsten M.Chief of Staff

8/10 - Boa

Tyrone

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Kirsten M. em 12 de jan. de 2024
Dear Tyrone,Thank you for sharing your experience at our resort. Please feel free to reach out to us directly at if there is anything specific you'd like to share or suggest for further improvement. We look forward to welcoming you back to your Tahoe home away from home!Kind regards, Kirsten M.Chief of Staff

10/10 - Excelente

Wolfram

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Lake Tahoe 2023
Very nice resort, well managed. Ski-in/ski-out. Free shuttle to village every 30 minutes. Great pool/spa area and have an ice rink. Several restaurants ranging from sports bar to fancy. Highly recommendable!
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Kirsten M. em 3 de jan. de 2024
Dear Wolfram,Thank you for taking the time to share your positive experience at Everline Resort & Spa! We are thrilled to hear that you enjoyed all our amenities and dining options that our resort offers. Indeed, our location is one of our most cherished attributes and we are glad it added value to your stay with us. Please let us know when we have the pleasure of welcoming you back!Warm regards, Kirsten M.Chief of Staff

2/10 - Terrível

Yihung

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kirsten M. em 2 de jan. de 2024
Dear Yihung,We're sorry to hear that you had a less-than-satisfactory experience with our resort. We value all feedback as it helps us better serve you and other guests in the future.If you could provide more information or reach out to our customer support team directly, we would be more than happy to assist you and work towards a resolution.Please let us know when we have the pleasure of seeing you again so that we can better serve you.Warm regards,Kirsten M.Chief of Staff

8/10 - Boa

Setareh

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em dez. de 2023

2/10 - Terrível

Siyuan

Hospedou-se por 2 diárias em dez. de 2023
Resposta de Kirsten M. em 26 de dez. de 2023
Dear Siyuan,We're sorry to hear that you had a less-than-satisfactory experience with our resort. We value all feedback as it helps us better serve you and other guests in the future.If you could provide more information or reach out to our customer support team directly, we would be more than happy to assist you and work towards a resolution.Please let us know when we have the pleasure of seeing you again so that we can better serve you.Warm regards,Kirsten M.Chief of Staff

10/10 - Excelente

Srishti

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kirsten M. em 26 de dez. de 2023
Dear Srishtl,Thank you for your 5-star review of Everline Resort & Spa! We look forward to welcoming you back and it would be our pleasure to hear from you. Our contact information can be found on our website. Please let us know when we have the pleasure of seeing you again!Kind regards, Kirsten M.Chief of Staff

2/10 - Terrível

cameron

I stayed at this hotel and had the most horrible experience last week. We have been staying at this property for 30 years. The morning manager Cynthia was very argumentative, rude, and belittling when we explained to her about our problems we encountered during our stay.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Kirsten em 22 de dez. de 2023
Dear Cameron,We are deeply sorry to hear about the unpleasant experience you had during your stay. We value your loyalty over the past 30 years, and it's disheartening to learn that your most recent visit did not meet your expectations. We do value your feedback and take it very seriously. We will ensure that this is share with our team, including Cynthia, to address any lapses in service and communication.Please know that your satisfaction is of the utmost importance to us, and we are committed to making things right. If you would be willing to discuss your experience further, we encourage you to reach out to our customer service team directly. We value your feedback and hope to have the opportunity to regain your trust in the future.Warm regards,Kirsten M.Chief of Staff

2/10 - Terrível

ENRIQUE

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Kirsten em 22 de dez. de 2023
Dear Enrique,Thank you for your feedback. We apologize for any inconvenience or dissatisfaction you experienced during your stay. We value your feedback as it helps us better service you and our other guests in the future so please feel free to reach out to us directly to share or make any suggestions for further improvement. Our email can be found on our website. We hope you will consider giving us another opportunity to provide a more positive and enjoyable experience.Warm regards,Kirsten M.Chief of Staff

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kirsten M. em 12 de dez. de 2023
Dear Valued Guest,Thank you for sharing your wonderful experience at Everline Resort & Spa! We are so thrilled to hear that you had a memorable time staying with us. Please let us know the next time we have the pleasure of seeing you again. We look forward to welcoming you back to your Tahoe home away from home! Warm regards,Kirsten M.

10/10 - Excelente

Kent

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The spa was awesome and the outdoor hot tubs were great.
Resposta de KM em 7 de mar. de 2024
Dear Kent,Thank you for your 5-star review of Everline Resort & Spa! We are thrilled to hear that you enjoyed your stay here, especially the spa and hot tubs! Nothing better than relaxing in the hot tub after a long day of exploring. It's always our goal to provide guests, like you, a relaxing and rejuvenating experience! Please let us know when we have the pleasure of seeing you again!Warm regards,Kirsten M.Chief of Staff

10/10 - Excelente

Carolyn, June Lake

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kirsten M. em 11 de dez. de 2023
Dear Carolyn,Thank you for your 5-star review of Everline Resort & Spa! We look forward to welcoming you back and it would be our pleasure to hear from you. Our contact information can be found on our website. Please let us know when we have the pleasure of seeing you again!Kind regards, Kirsten M.Chief of Staff

8/10 - Boa

Gina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Kirsten M. em 11 de dez. de 2023
Dear Gina,Thank you for your feedback. If there's anything specific you'd like to share or suggest for further improvement, our contact information can be found on our website. We look forward to welcoming you back and it would be our pleasure to hear from you. Please let us know when we have the pleasure of seeing you again!Kind regards, Kirsten M.Chief of Staff

2/10 - Terrível

Raul

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Kirsten M. em 26 de dez. de 2023
Dear Raul,We're sorry to hear that you had a less-than-satisfactory experience with our resort. We value all feedback as it helps us better serve you and other guests in the future.If you could please share the details of your experience with our customer support team directly, we would be more than happy to assist you and work towards a resolution.Warm regards,Kirsten M.Chief of Staff