Dear Ramilo, thank you so much for your Feedback! Best Regards

Dear Guest, thank you for sharing your experience with us. Best Regards

Dear Sir, all the problems you had since day one, were unreasonable because you complained about inadequate meals time. Please be informed that our restaurant opens for dinner time, every day, from 19.30 to 22.30, like 90% of the hotels all over the world. The reason why you did not accept our service time and reported inadequate, is because you told us your children go to bed very early. As you can understand, we cannot change the opening time for this reason, as in return we would have many complains by other guests about the early dinner service. You complained to us regarding the car rental. Please be informed that it is not a service we offer directly, we have a partner who we collaborate with but we have nothing to do with it. We told you for any problem to contact the agency but you kept complaining with us; because of that we found out that you pretended to have immediately back the amount that was held as deposit on your cc at the renting car time. The lady from the agency, told you that this amount has been released when you returned the car, but it can take some days to see the money back in your bank account, you did not accept this info and claimed the instant return of this amount. Please be informed that no matter is not our job and again, we have nothing to do with it, this is a universal procedure and the time that passes between the moment the amount is released and the time this amount is credited back, depends on the banks, in this case between the rent a car agency’s bank and your bank. Anyway, we would like to know why complaining to us for a service we do not offer and we do not manage ? you complained about the bathroom; you reported that the toilet flush was not working properly, when our maintenance chief went to your room to check, he found out that you disassembled the toilet flush plaque on your own and broke a piece of the internal frame of the toilet flush, we had to dismantle everything and change the piece you broke in order to fix it, after that you complained about the fact that once you used the shower, the shower head dripped for several minutes, let me add “as everywhere in the world”; Anyway in order to stop you to complain, our maintenance chief, changed the whole piece with a brand new one.Last but not least, you left the room in a very poor condition, we threw 3 mattresses away as they were all soaked with urine. They could not be used again as they were stained and very very smelly, we found out you also broke some beds slats in the rolling beds. These beds can't be used anymore and we have to buy 2 new ones. You also pretended to have the cleaning service and linen changed several times per day, because you said you and your family stayed a lot in the room. In our property, we guarantee one cleaning service, once per day, but what you were asking was to have this service, 3 or 4 times per day free of charge. We thought that all the readers should know the truth behind your review. Thank you

Dear Guest, Thank you for you feedback Kind Regards

Dear Guest, Thank you for you feedback Kind Regards

Dear Sonja,thanks a lot!We hope to see you again and we wish you all the best.Kind Regards

Dear Cristiane,thanks a lot!See you soon,

Dear Linda,thanks a lot for spending some precious time on leaving us an evaluation about your recent stay.We hope you will come back soon!Regards,

Dear Sven,thank you so much :)Kind Regards

Dear Frank,thank you so much for your lovely feedback!We are glad you spent a good stay in our property and we hope you will have the chance to come back next year!We wish you a lovely day ahead and all the best!

Gentilissima Maria Maddalena,Grazie di cuore per la sua stupenda recensione.Siamo felici che si sia sentita una regina :)Ci auguriamo di rivederla presto!Un caro saluto

Dear Johan,thank you so much for your 8 stars rating feedback!We hope to see you again and we wish you a lovely day ahead.Kind Regards

Gentile Alessandra,grazie mille per il feedback!A presto,

Dear Guest,thank you so much!Arrivederci,

Dear Paul,thanks a lot for your nice feedback!We hope to see you soon!Kind Regards,

Dear Vanesa,thank you for your feedback.We will take note of your suggestions and opinions as our guest's feedback is really important for us.We are sure we will do better next time and we wish you a good day ahead.Kind Regards

Dear Stine, thank you for your feedback! We hope to see you again and we wish you a lovely day ahead. Kind Regards