Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 197 de 781 avaliações" "
10 - Excelente
197
Nota 8 - Boa. 216 de 781 avaliações" "
8 - Boa
216
Nota 6 - Ok. 146 de 781 avaliações" "
6 - Ok
146
Nota 4 - Insatisfatória. 93 de 781 avaliações" "
4 - Insatisfatória
93
Nota 2 - Terrível. 129 de 781 avaliações" "
2 - Terrível
129
7,0/10
Limpeza
7,4/10
Serviço e funcionários
6,8/10
Comodidades
6,8/10
Condições e instalações da propriedade
6,8/10
Cuidado com o meio ambiente
Avaliações
10/10 - Excelente
Erica
10 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Erica
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 13 de mai. de 2024
Hello Erica,We are glad to hear you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon!
10/10 - Excelente
Will
26 de abr. de 2024
Very good!
Will
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 28 de abr. de 2024
Hello Will,We are delighted to hear that you had a positive experience during your stay with us. If you have any further feedback or suggestions, please don't hesitate to reach out. We appreciate your kind words and hope to welcome you back soon.
6/10 - Ok
barbara
Viagem de negócios, Viagem a dois
24 de abr. de 2024
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Too close to hotters. Lots of men roaming around
barbara
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 26 de abr. de 2024
Hello barbara, We value all feedback and apologize for any inconvenience you experienced. Should you have any concerns during your stay, please don't hesitate to contact our team directly. Your comfort and safety are always our top priority. Thank you for bringing this to our attention.
8/10 - Boa
Robert
Viagem com a família
21 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Was clean and easy access, breakfast could have been better.
Robert
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 23 de abr. de 2024
Hello Robert,We appreciate your feedback on the cleanliness and convenience of our hotel. We will make a note of your suggestions for breakfast to enhance our guests' experience. Thank you for sharing your thoughts with us.
4/10 - Insatisfatória
Patrick
Viagem com a família
13 de abr. de 2024
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Poor conditions and hardly any breakfast. There were on two sausage links at 7 am and barely any eggs, no waffle station.
Patrick
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 15 de abr. de 2024
Hello Patrick, We appreciate your feedback and apologize for any inconvenience caused during your stay. We will share your comments with the team for further review and improvement. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.
6/10 - Ok
Kathey, Nine Mile Falls
25 de mar. de 2024
Pontos positivos: Serviço e funcionários
Needed to be updated.
Kathey
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Kathey, Thank you for sharing your feedback with us. We appreciate your insights and will consider them for future improvements. Your satisfaction is important to us, and we hope to welcome you back for a better experience in the future.
6/10 - Ok
Tim
Viagem a dois
25 de mar. de 2024
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
It’s older property, pool did not work Breakfast was average. Good value for one night on the road.
Tim
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Tim, Thank you for sharing your feedback with us. We appreciate your perspective on our property and services. Should you have any further comments or need assistance in the future, please don't hesitate to reach out to us directly.
6/10 - Ok
Michelle, Olathe
Viagem com a família, Viagem com animais de estimação
17 de mar. de 2024
Pontos positivos: Serviço e funcionários
It was ok very noisy. Just a plain hotel. Just needed a place to sleep and relax.
Michelle
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 19 de mar. de 2024
Hello Michelle, We regret to hear about the noise disturbance during your stay. Your feedback on our hotel is appreciated, as we strive to provide a comfortable environment for all guests. If you decide to return, please let us know, and we will do our best to ensure a more pleasant experience for you next time.
8/10 - Boa
Marvin
Viagem com a família
11 de mar. de 2024
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Needs updating
Marvin
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 14 de mar. de 2024
Hello Marvin,We appreciate your feedback and will forward your comments to the relevant team for consideration. Our goal is to continually improve our services to enhance the guest experience. Thank you for bringing this to our attention.
10/10 - Excelente
Karon
7 de mar. de 2024
Karon
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 29 de mar. de 2024
Hello Karon,We are thrilled to hear that you enjoyed your stay with us! It was a pleasure having you as our guest, and we hope to welcome you back soon for another wonderful experience.
10/10 - Excelente
Magaly
19 de fev. de 2024
Pontos positivos: Limpeza
Excelente
Magaly
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 22 de fev. de 2024
Hello Magaly,We are delighted to hear that you had an excellent experience at our hotel. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive feedback. If you have any further comments or suggestions, please feel free to contact us.
10/10 - Excelente
Chelsea
Viagem de negócios
18 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Chelsea
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 20 de fev. de 2024
Hello Chelsea,We are glad to hear you enjoyed your stay with us! We look forward to welcoming you back again soon.
10/10 - Excelente
Carolyn
Viagem de negócios, Viagem a dois
15 de fev. de 2024
Pontos positivos: Comodidades
Fantastic
Carolyn
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 16 de fev. de 2024
Hello Carolyn,Thank you for sharing your feedback! We are delighted to hear that you had a fantastic experience during your stay with us. We aim to provide excellent service and create memorable moments for our guests. We appreciate your kind words and hope to welcome you back in the future. Safe travels!
6/10 - Ok
Mario
11 de fev. de 2024
Mario
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 15 de fev. de 2024
Hello Mario, We appreciate you taking the time to review our hotel. We would love to hear more about your experience so we can address any concerns you may have had. Please reach out to us directly so we can assist you further. We strive to provide excellent service and hope to have the opportunity to make it right for you.
10/10 - Excelente
Viajante verificado
Viagem de negócios
17 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great Stay
I needed a place to Stay during these snow days so I choose this one & Enjoyed the stay it was closer for me to get to work.
Viajante verificado
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 18 de jan. de 2024
Dear Guest,Thank you for choosing our hotel for your stay during the snow days and for sharing your feedback. We're delighted to hear that our convenient location made your commute to work easier. We hope you had a comfortable stay and look forward to welcoming you back in the future.
2/10 - Terrível
Joe
Viagem com a família
30 de dez. de 2023
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Outdated, dirty, fan in bathroom so loud, could not plug tub, hairdryer did not work! Holes in bedspread from cigarettes. We booked it, with no help from staff, I have to re-book the suite he told us the TV didn’t work. He said he could put us in a different room that the TV works, but that would be an extra charge! Very disappointed!
Joe
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 31 de dez. de 2023
Hello Joe,We apologize for the inconvenience you experienced during your stay. Our team strives to provide a comfortable and enjoyable experience for all our guests. We appreciate your feedback and have shared it with our management for further review. Thank you for bringing these issues to our attention.
8/10 - Boa
Erica
Viagem a dois
20 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A great place to stay 🙂 Steve was very helpful when it came to getting me a room
Erica
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 22 de dez. de 2023
Hello Erica,Thank you for your feedback! We're glad to hear that Steve provided excellent assistance in securing your room. Our team takes pride in delivering exceptional customer service. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.
10/10 - Excelente
Carolyn
Viagem de negócios, Viagem a dois
8 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff , very nice and professional
Carolyn
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 9 de dez. de 2023
Hello Carolyn,We're glad to hear that you found our staff to be nice and professional during your stay. Our team takes pride in providing excellent service to our guests. Thank you for your kind words, and we hope to have the opportunity to welcome you back in the future.
10/10 - Excelente
Bacilio
21 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Ni c e place
Bacilio
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 23 de nov. de 2023
Hello Bacilio,Thank you for choosing our hotel for your stay. We're glad to hear that you found our place nice. We hope you had a pleasant experience and we look forward to welcoming you back in the future.
10/10 - Excelente
Naverne
5 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Naverne
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 8 de nov. de 2023
Hello Naverne,Thank you for taking the time to share your feedback with us. We greatly value your opinion and are delighted to hear that you enjoyed your stay with us. Your positive rating means a lot to our team. We hope to welcome you back for another exceptional experience in the future.
10/10 - Excelente
Norman
Viagem com a família
2 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nicely kept motel! Highly recommend.
Norman
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 4 de nov. de 2023
Hello Norman,Thank you for your kind recommendation! We are thrilled to hear that you enjoyed your stay at our motel. Our team takes great pride in maintaining a high standard of cleanliness and upkeep. We hope to have the pleasure of welcoming you back in the future.
10/10 - Excelente
Meredith
Viagem de negócios, Viagem a dois, Viagem com animais de estimação
1 de nov. de 2023
Pontos positivos: Serviço e funcionários e comodidades
Toilet paper dispenser was coming out of the wall, tub and floor was dirty, needs a lot of touch-up paint.
Meredith
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 3 de nov. de 2023
Hello Meredith, Thank you for taking the time to provide your feedback on your recent stay. We apologize for any inconvenience you may have encountered and appreciate you bringing these issues to our attention. We value your feedback and will address these concerns with our team to ensure a better experience for future guests.
2/10 - Terrível
Shay
30 de out. de 2023
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
No towels and bad service
This was the worst experience I've ever had at a Super 8. There were no clean towels for us and the housekeeper guy was so rude. Everytime we left out the room we had to go back and get our key reactivated. By the way, they looking right at you on the camera and then they ask you what room are you in and no your name isn't on that room. We will never stay here again.
Shay
Hospedou-se por 2 diárias em out. de 2023
Resposta de Manager em 1 de nov. de 2023
Hello Shay, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We strive to provide clean towels for all our guests and will address this issue with our housekeeping team. We appreciate your patience with the key card activation process and understand the frustration it may have caused. We value your feedback and hope you consider giving us another chance in the future.
8/10 - Boa
Thomas
Viagem com a família
22 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Limited parking
Thomas
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 24 de out. de 2023
Hello Thomas,Thank you for your feedback regarding our parking. We apologize for any inconvenience caused and appreciate your understanding. We will surely do our best to update.
10/10 - Excelente
Kim
Viagem com a família
13 de out. de 2023
Pontos positivos: Limpeza e comodidades
The rooms were nice and clean
Service was great
Kim
Hospedou-se por 2 diárias em out. de 2023
Resposta de Manager em 14 de out. de 2023
Hello Kim,We're glad to hear that you enjoyed our clean rooms and great service! Thank you for your positive feedback.
10/10 - Excelente
Brittney
11 de out. de 2023
Brittney
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 31 de out. de 2023
Hello Brittney,Thank you for taking the time to share your positive experience at our hotel! We truly appreciate your kind words and are thrilled to hear that you had a wonderful stay. We strive to provide exceptional service and amenities, and we're glad that we met your expectations. We hope to welcome you back in the future for another enjoyable stay.
6/10 - Ok
Colleen
5 de out. de 2023
Colleen
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 7 de out. de 2023
Hello Colleen,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
2/10 - Terrível
Marc
Viagem a dois
3 de out. de 2023
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Spent half the night cleaning
Marc
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 5 de out. de 2023
Hello Marc ,It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.
2/10 - Terrível
Rickey Arthur, Fort McCoy
Viagem com família e crianças pequenas
1 de out. de 2023
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We didn’t stay there we left and stayed at the Days Inn out of that area
Rickey Arthur
Resposta de Manager em 4 de out. de 2023
Hello Rickey Arthur, Thank you for sharing your experience with us. We appreciate the input referring to our area. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
2/10 - Terrível
Adam
Viagem com a família
25 de set. de 2023
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Horrible I bought a room online and went in to check in and he said that in could not check on until three it was 12 at night I bought the soonest time available online and he could not give me a room and let me check out at 11am
Adam
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 27 de set. de 2023
Hello Adam ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
4/10 - Insatisfatória
Jessica
17 de set. de 2023
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was very dirty, I couldn't even feel comfortable enough to take a shower.
Jessica
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 19 de set. de 2023
Hello Jessica ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.
10/10 - Excelente
Kayla
Viagem com a família
15 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Kayla
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 16 de set. de 2023
Hello Kayla,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
2/10 - Terrível
Perry's
10 de set. de 2023
Perry's
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 13 de set. de 2023
Hello Perry's, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
8/10 - Boa
tracy
7 de set. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
This property wasn't bad for the money. Breakfast wasn't well planned. The premises could of been cleaner.
tracy
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 9 de set. de 2023
Hi Tracy,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6/10 - Ok
alisha
4 de set. de 2023
Pontos negativos: Serviço e funcionários
alisha
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 7 de set. de 2023
Hello alisha,Thank you for sharing this rating, and we welcome you to visit us again anytime.
2/10 - Terrível
Betsy
Viagem com a família
1 de set. de 2023
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bed bugs and rude staff out to keep deposits
Bed bugs. Rudest staff I've ever dealt with.
Betsy
Hospedou-se por 1 diária em ago. de 2023
Resposta de Manager em 2 de set. de 2023
Hello Betsy,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.
2/10 - Terrível
Betsy
Viagem com a família
31 de ago. de 2023
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bed bugs, invasive creepy manager
This was the worst experience of my life. Gave a negative complaint to Wyndham because owner was forcefully trying to enter my room to check for smoking at 10:30pm, which he didn't find, after I said my 9 year old daughter could be in there changing because I told her get ready for bed. Wouldn't let me check first and was very invasive. Then this morning, came to my room very upset and yelling because I did the complaint and didn't give back my $60 deposit because of the negative complaint, calling me names and threatening to call police on me even though I was trying to leave. Then as I was packing my stuff, I noticed the bed bugs were so severe they could be seen crawling on the pillow. I don't know how I didn't see them before but I've been very stressed out as a homeless single mom whose car broke down. Even more so now I'm out $60. Don't ever ever ever stay here. They need to be shut down. I'm likely calling code enforcement or the health department or whoever I need to about the infestation. Every interaction I had with a member of staff from when I checked in, they made sure to talk about reasons they keep the deposits. Obviously that's their little extra money on top. Disgusting rooms and invested with bed bugs and the staff couldn't be any less hospitable. I actually ended up making my broke car worse off by driving it because I couldn't imagine staying at this place any longer.
Betsy
Hospedou-se por 1 diária em ago. de 2023
Resposta de Manager em 1 de set. de 2023
Hello Betsy, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
2/10 - Terrível
Ryder
14 de ago. de 2023
Ryder
Hospedou-se por 1 diária em ago. de 2023
Resposta de Manager em 4 de set. de 2023
Hello Ryder, Thank you for sharing this rating, and we welcome you to visit us again anytime.
2/10 - Terrível
Scott, Flint
4 de ago. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Scott
Hospedou-se por 1 diária em ago. de 2023
Resposta de Manager em 7 de ago. de 2023
Hello Scott,It was our privilege to earn your business and we hope to host you again on your next trip.
4/10 - Insatisfatória
Michael
Viagem com a família
2 de ago. de 2023
Pontos negativos: Condições e instalações da propriedade
The room floor was wet. No ashtray in the smoking room.
Michael
Hospedou-se por 1 diária em ago. de 2023
Resposta de Manager em 3 de ago. de 2023
Hello Michael, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
8/10 - Boa
Kris
28 de jul. de 2023
Kris
Hospedou-se por 1 diária em jul. de 2023
Resposta de Manager em 19 de ago. de 2023
Hello Kris,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
8/10 - Boa
Harley
25 de jul. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Harley
Hospedou-se por 1 diária em jul. de 2023
Resposta de Manager em 27 de jul. de 2023
Hello Harley,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
4/10 - Insatisfatória
April
Viagem a dois, Viagem com animais de estimação
24 de jul. de 2023
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Took 30mins to check in, they charged 172 for two ten week old kittens. Dirty sheets and floor, dried food at top of wall and ceiling, gave us two towels for THREE nights, peep hole was see through from outside, outside trash containers were full and smelled like death. The only good thing was the restaurants within walking distance. Went to three places and they were all great.
April
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Manager em 28 de jul. de 2023
Hello April,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.
2/10 - Terrível
Brittany
19 de jul. de 2023
Pontos negativos: Serviço e funcionários
Poor Customer Service
When we arrived after a very long drive, I was told there was a $60 fee (which was not explained anywhere on hotels.com at my time of booking. I specifically looked for a place that wouldn’t charge a fee at check in). The man who checked us in said it wouldn’t charge us the fee if we used any other card besides Chime and Venmo. I bank with Chime, so this was unfortunate. Once again, this was not anywhere when I booked. I offered to use my Discover to put on file and then he said “Oh well, I actually do have to charge a fee for that too.” Which one is it? You just told me moments before you would only charge a fee if I used my Chime or Venmo card. We were driving back home from Nashville and stopped in Little Rock to see a concert of one of our favorite bands. We ended up having to drive the rest of the way home and miss the show because we had our dog with us and didn’t have a place for her to stay while we went to the concert, so we ended up losing our money in multiple ways due to this. It was disheartening. I guess I should’ve known that you get the service you pay for.
Brittany
Hospedou-se por 1 diária em jul. de 2023
Resposta de Manager em 20 de jul. de 2023
Hello Brittany, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
8/10 - Boa
William
11 de jul. de 2023
William
Hospedou-se por 4 diárias em jul. de 2023
Resposta de Manager em 14 de jul. de 2023
Hello William,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
8/10 - Boa
Pam
6 de jul. de 2023
Pontos positivos: Limpeza e serviço e funcionários
dryer didn't work properly, the front desk clerk did add time on the dryer so I could dry my clothes. I ended up taking them into the room and hanging them to dry. room was clean. did not get breakfast here.
Pam
Hospedou-se por 1 diária em jun. de 2023
Resposta de Manager em 9 de jul. de 2023
Hello Pam,Thank you for sharing this honest review and feedback about our breakfast as well as our front desk. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
4/10 - Insatisfatória
Nosakhere
1 de jul. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Electricity went out after a storm and 17 hours later the lights were still not on in sweltering heat so I cut my stay short.
Nosakhere
Hospedou-se por 5 diárias em jun. de 2023
Resposta de Manager em 2 de jul. de 2023
Hello Nosakhere,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
8/10 - Boa
Dan, Belle Chasse
29 de jun. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Close to where i needed to go.
Dan
Hospedou-se por 1 diária em jun. de 2023
Resposta de Manager em 29 de jun. de 2023
Hello Dan,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. We hope you will return so that we can provide you an even superior experience.
10/10 - Excelente
Kristy
26 de jun. de 2023
Kristy
Hospedou-se por 1 diária em jun. de 2023
Resposta de Manager em 29 de jun. de 2023
Hello Kristy,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
2/10 - Terrível
Moniecea
24 de jun. de 2023
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff was very rude a check in
Moniecea
Hospedou-se por 1 diária em jun. de 2023
Resposta de Manager em 25 de jun. de 2023
Hello Moniecea,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.