Dear Brock, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Jazmin, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Ariel, Thank you for taking the time to share your review. We genuinely regret that you had some challenges controlling the temperature in your room and concerns about the air unit. Our goal is always to provide a comfortable, relaxing experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We are also sorry for the difficulty you had with our accommodations and your disappointment with the lack of a microwave and fridge in our rooms. In the future, please know that our front desk will be available to make your stay as comfortable as possible. Furthermore, we regret the price of your visit. On a positive note, we are glad to know you liked our complimentary parking and well-maintained property. We are grateful for your patience, and we hope you will visit again so we can provide you with the flawless visit you deserve.Best Regards,Guest Service Manager,Crowne Plaza Niagara Falls - Fallsview

Dear Bouchra, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Ms. Castanha, It was a pleasure to read your review about Crowne Plaza Niagara Falls - Fallsview. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for your feedback, and we look forward to being your hotel of choice every time you visit the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear David, Thank you for the positive review of Crowne Plaza Niagara Falls - Fallsview. We are delighted to know how much you enjoyed your time with us and the excellent service provided by our associates. We appreciate you being our guest and look forward to welcoming you back to the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Michel, Thank you for your fabulous rating and for letting us know your stay at Crowne Plaza Niagara Falls - Fallsview was exceptional. We are glad you had a smooth check-in process and that you were impressed with our ideal location. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Saad, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are sorry your visit did not live up to your expectations and hope you will give us another opportunity to regain your trust. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Cedy, Thank you for sharing the nice rating about your experience at Crowne Plaza Niagara Falls - Fallsview. We are happy to see your stay was pleasant and look forward to having the pleasure of hosting you again soon. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Clemente, Thank you for your review of Crowne Plaza Niagara Falls - Fallsview. We are glad our location was convenient for everything you wanted to do on this visit. It was a pleasure welcoming you, and we look forward to your future stay. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Sarah, Thank you for taking the time to leave feedback about Crowne Plaza Niagara Falls - Fallsview. We are glad our location was perfect for your needs and that you loved our clean property and thoughtful hospitality. We enjoyed hosting you and look forward to having you back soon. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Thomas, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the concerns you had with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Stephanie, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Crowne Plaza Niagara Falls - Fallsview, and we look forward to welcoming you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Melissa, Thank you for the feedback. We sincerely apologize for the cleanliness issues you encountered during your stay and any inconvenience it may have caused. We certainly understand the frustration you must have felt and appreciate your patience in this matter. We will share your concerns with our housekeeping team to ensure a better guest experience going forward. Thank you again; we hope to welcome you back in the future for the fresh and spotless visit you deserve.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Daniel, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Arcelia, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview. We are glad you had an overall comfortable stay and that our housekeeping staff met your expectations. However, we sincerely apologize for some unpleasant experience you had with our associates during your check-in and the inconvenience it may have caused. We certainly understand the frustration you must have felt and appreciate your patience in this matter. We will review your remarks with the appropriate individuals. Thank you again; we hope to welcome you back for the exceptional hospitality you deserve.Best Regards,Guest Service DirectorCrowne Plaza Niagara Falls - Fallsview

Dear Michael, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Please rest assured that we will take appropriate measures to address these concerns. We understand your frustration and appreciate your patience. We are wholly committed to regaining your trust and confidence, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Walter, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Amanda, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We will take appropriate measures to address these concerns. We understand your frustration and appreciate your patience. We are wholly committed to regaining your trust and confidence, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Valued Guest, Your kind comments and excellent rating are greatly appreciated by all of us here at Crowne Plaza Niagara Falls - Fallsview. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Kumari, We are pleased you enjoyed your stay at Crowne Plaza Niagara Falls - Fallsview and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest, and we look forward to being your first choice every time you visit the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Mr. Carlos, Thank you so much for the terrific rating regarding your stay at Crowne Plaza Niagara Falls - Fallsview. We hope you are already planning another trip our way.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Jenn, Thank you for staying at Crowne Plaza Niagara Falls - Fallsview. We are pleased to know how much you enjoyed your time with us and appreciate you mentioning our amazing views from your balcony. It was a pleasure hosting you, and we look forward to your next visit. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Cheryl, Thank you for reviewing your stay at Crowne Plaza Niagara Falls - Fallsview. We are glad our location worked well for you and that you enjoyed our beautiful property. We appreciate your business and look forward to you revisiting us on your next visit to the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Winston, Thank you for choosing us for your visit. We apologize for the concerns you had with the lighting and the size of your room. Please know our front desk is always available and happy to help make your time with us more comfortable. We utilize feedback like yours to improve our guest experience and appreciate you leaving your review. We hope you will reconsider and stay with us again the next time you are in the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear Prakar, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Kenia, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Crowne Plaza Niagara Falls - Fallsview. We look forward to your return and wish you all the best with your future travels.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Davidson, Thank you for taking the time to evaluate our hotel. We sincerely apologize you felt our bathroom needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. With that being said, we appreciate your positive comments on our convenient location. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Mr. Michael, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced due to the housekeeping and noise concerns you faced in your room. Your feedback is invaluable, and we will immediately address this matter with the appropriate teams to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Anuradha, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the concerns you had with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We also deeply regret the disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Kam yue, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Crowne Plaza Niagara Falls - Fallsview, and we look forward to welcoming you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Masego, Thank you for being our guest. We are pleased that you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear William, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Crowne Plaza Niagara Falls - Fallsview. We look forward to welcoming you again soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Thank you for your feedback.

Dear Nicholas, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will revisit us again in the future.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Brandon, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Crowne Plaza Niagara Falls - Fallsview; we look forward to seeing you again soon. Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Antonino, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview and for your kind review. We are thrilled to know that you had an overall enjoyable experience and that we are happy that our staff was able to resolve your issues to your satisfaction. We are proud of having associates like them, and we will share your compliments with them, especially the front desk staff. Thank you for recommending us to the future guest; we look forward to welcoming you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Mr. Qiang, Thank you for your candid feedback. We sincerely apologize for the difficulties you endured due to noise disturbance from nearby guests and the inconvenience caused by the cleanliness issues you encountered in your room. We strive to provide our guests with a clean and comfortable stay but regret that this was not your experience. We will address your concerns with our housekeeping team. Thank you again; we hope to welcome you back in the future.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Jacqueline, Thank you so much for the terrific rating regarding your stay at Crowne Plaza Niagara Falls - Fallsview. We hope you are already planning another trip our way.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear M. May, Thank you for being our guest and for sharing your experience with fellow travelers. We are sorry for the inconvenience you experienced due to our ongoing remodel. On a positive note, we are glad to read you liked the service provided by Tejas. We will share your compliments with him. We would love for you to experience our updated look and hope you will come back and see us. Thank you again.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Patricia, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview. We are glad you had an overall pleasant experience and enjoyed many aspects of your stay. However, we sincerely apologize for the lack of assistance and the inconvenience caused due to your concern regarding the ramp for disabled guests. Feedback like yours gives us valuable insight to improve our guest experience; therefore, we appreciate all of your comments. Thank you again; we hope you will revisit us in the future.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Thank you for staying with us. We appreciate your feedback!

Dear Sharon, We are delighted you enjoyed your stay at Crowne Plaza Niagara Falls - Fallsview. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know we exceeded your expectations. We look forward to you coming back whenever your travels bring you to the area. Best Regards, Guest Service Manager Crowne Plaza Niagara Falls - Fallsview

Dear John, Thank you for the feedback. While you appreciated our location and front desk staff, we sincerely apologize for the cleanliness concerns you had during your stay and the inconvenience caused due to service shortfalls. We strive to provide our guests with exceptional hospitality but regret that this was not your experience. We will share your remarks with appropriate individuals. Thank you again; we hope to welcome you back in the future.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Sundaram, Thank you for sharing your rating of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations on every visit. Therefore, we regret if any issues kept you from having an outstanding stay. We hope to have an opportunity to provide you with the exceptional hospitality we are known for on your next visit to the area.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Neha, Thank you for the feedback. Although we always intend to provide our guests with a pleasing environment, we genuinely apologize for the fragrance issues you experienced in our lobby and your accommodations. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We regret the inconvenience and hope you will give us another chance to provide you with a better experience in the future.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Megan, Thank you for choosing Crowne Plaza Niagara Falls - Fallsview. We are thrilled you had a perfect stay and that you loved our exceptional hospitality and fantastic accommodations that offer captivating views of one of the world’s magnificent marvels. Being a part of Falls Avenue Resort, we love providing our guests convenient access to premier Niagara Falls attractions through our indoor walkway connection. It is also great to hear that this played a part in making your stay so memorable. Thank you again; we look forward to welcoming you back soon.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Jeanalyn, Thank you for for reviewing your stay at Crowne Plaza Niagara Falls - Fallsview. We are glad that we exceeded all of your expectations and that our location was perfect for your needs. Thank you again for being our guest, and we look forward to your next visit.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview

Dear Ratko, Thank you for your continued patronage over the years, and we sincerely appreciate your loyalty. We strive to impress our guests by providing the cleanest hotel and friendliest service. Your comments are a delight to read and will encourage our team to keep up the great work. Thank you again, we look forward to your next visit.Best Regards,Guest Service ManagerCrowne Plaza Niagara Falls - Fallsview