Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 367 de 1003 avaliações" "
10 - Excelente
367
Nota 8 - Boa. 361 de 1003 avaliações" "
8 - Boa
361
Nota 6 - Ok. 142 de 1003 avaliações" "
6 - Ok
142
Nota 4 - Insatisfatória. 63 de 1003 avaliações" "
4 - Insatisfatória
63
Nota 2 - Terrível. 70 de 1003 avaliações" "
2 - Terrível
70
8,0/10
Limpeza
8,0/10
Serviço e funcionários
7,2/10
Comodidades
7,8/10
Condições e instalações da propriedade
7,2/10
Cuidado com o meio ambiente
Avaliações
8/10 - Boa
Viajante verificado
11 de nov. de 2018
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nos surpreendeu a localização, muito boa para exercícios e tendo um carro, perto de tudo inclusive da ponte para o Canadá!
Viajante verificado
Hospedou-se por 5 diárias em nov.. de 2018
Resposta de Manager em 12 de nov. de 2018
We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope to see you again to deliver you with a 5 star experience.
8/10 - Boa
EDGAR
23 de jun. de 2018
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel reformado tudo limpo e novo
EDGAR
Hospedou-se por 1 diária em jun. de 2018
Resposta de Manager em 26 de jun. de 2018
On behalf of our entire staff, we thank you for your business and for rating your experience.
10/10 - Excelente
EDGAR
13 de jun. de 2018
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ótimo custo beneficio
Hotel reformado. Tudo limpo
EDGAR
Hospedou-se por 1 diária em jun. de 2018
Resposta de Manager em 14 de jun. de 2018
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!
8/10 - Boa
Krisztian
28 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Krisztian
Hospedou-se por 1 diária em abr. de 2024
8/10 - Boa
Judith
Viagem em grupo
27 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was very comfortable and the owner was quite accomodating and very nice. Was very close to shopping, stores and the highway. This was our 2nd time and we
will go back again. The only thing i would suggest, they have instant oatmeal and some fresh fruit added to the breakfast.
Judith
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 28 de abr. de 2024
Hello Judith,We are pleased to hear that you found our hotel comfortable and that our owner provided excellent service. We are thrilled that you plan to return for another stay. Thank you for your feedback regarding breakfast options; we will take it into consideration for future improvements.
10/10 - Excelente
Prema
Viagem com a família
22 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is very clean. Staff was friendly and had a pleasant smile.
This is a two-floor property. There is no elevator but the stairs were nice, warm and clean. It includes a free Continental breakfast. The breakfast area includes a waffle maker as well.
Prema
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 23 de abr. de 2024
Hello Prema,We appreciate your kind words regarding our cleanliness and friendly staff. Our team works hard to provide a comfortable stay for all guests. We're glad you enjoyed the facilities and breakfast options we offer. Should you have any further feedback or requests, please feel free to reach out to our management team.
10/10 - Excelente
Leopordina
21 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excelente y muy acogedor.
Leopordina
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 23 de abr. de 2024
Hello Leopordina,Nos complace saber que disfrutó de su estancia con nosotros. Agradecemos su amable comentario y esperamos darle la bienvenida de nuevo en el futuro. ¡Gracias por elegir nuestro hotel para su visita!
6/10 - Ok
Ahmed
18 de abr. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
The annoying thing in the hotel description is that there is a fitness After going there, I found a small room and a broken treadmill But the hotel is quite good and the customer service is good and their treatment is nice
Ahmed
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 20 de abr. de 2024
Hello Ahmed,We appreciate your positive feedback regarding our hotel and customer service. We take your comments about the fitness room seriously and will address the issue accordingly to ensure a more satisfying experience for future guests. Your input helps us improve our services for all our guests' enjoyment.
8/10 - Boa
Brandt
13 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great value for trip to see the Solar Eclipse. Easy to get to the Falls via bus a block away ($2) or via Uber. Definitely worth staying downtown or even better on the nicer, safer, more developed Canadian side if visiting the Falls is the primary purpose of your trip.
Brandt
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 15 de abr. de 2024
Hello Brandt,We are delighted you found our hotel to be a great value for your trip to see the Solar Eclipse. It's wonderful to hear you enjoyed the convenience of getting to the Falls via bus or Uber. Staying downtown or on the Canadian side can indeed enhance your experience. Thank you for sharing your positive feedback. Hope to see you again on any future travel and adventures.
8/10 - Boa
Theresa
Viagem com a família
11 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Its wasnt bad
Theresa
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 13 de abr. de 2024
Hello Theresa,We appreciate you sharing your feedback with us and are glad to hear you had an overall satisfactory experience during your stay. Should you have any further comments or suggestions, please do not hesitate to reach out to our management team for further assistance. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
10/10 - Excelente
Sandra
Viagem com a família
9 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Accesible location, very good small hotel
Sandra
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Manager em 10 de abr. de 2024
Hello Sandra,We are pleased to hear you found our location convenient and enjoyed your stay at our small hotel. Your feedback is valuable to us and we appreciate you taking the time to share your experience. If you have any further comments or need assistance, please feel free to contact us.
2/10 - Terrível
Gerald
9 de abr. de 2024
Gerald
Hospedou-se por 1 diária em abr. de 2024
8/10 - Boa
Brandt
9 de abr. de 2024
Brandt
Hospedou-se por 1 diária em abr. de 2024
Resposta de Manager em 16 de abr. de 2024
Hello Brandt, We appreciate you choosing to stay with us and we hope you had an enjoyable time during your visit. For any further assistance or feedback, please don't hesitate to contact us.
8/10 - Boa
ZHANNA, thornhill
Viagem a dois
31 de mar. de 2024
Pontos positivos: Limpeza e serviço e funcionários
It was our second stay. good value for the money.
ZHANNA
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 1 de abr. de 2024
Hello ZHANNA,We're pleased to hear that you found good value during your stay. Your loyalty is truly appreciated, and we look forward to welcoming you back for your third stay. Thank you for choosing our hotel.
4/10 - Insatisfatória
Sarah, Kirksville
Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
31 de mar. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We rented two rooms. At check in they said that they didn't have two rooms and so they "upgraded" one of them. The non-upgraded room was okay. The "upgraded" room was the exact same as the other room except that it smelled so strongly of perfume that 3 of 4 of our group had near instant migraines. We went back to the front desk and he said he'd have to go clean a room and be back since there was no housekeeping (it was only 6:30pm). We were taken up to another room on the top story and the smell was better. Unfortunately the heater didn't work at all, it only blew cold air. We informed the front desk and they just stared at us with no solutions. So we asked for additional blankets and made the best of it and figured it was like camping.
Sarah
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 3 de abr. de 2024
Hello Sarah, We regret to hear about the challenges you encountered during your stay. Our team aims to fulfill our guests' requests to the best of our abilities. We appreciate your understanding and patience in adapting to the situations faced during your visit, and we thank you for bringing these matters to our attention so we can further improve our services for all guests.
8/10 - Boa
Genesis
Viagem com família e crianças pequenas
31 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice and clean.
Genesis
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 5 de abr. de 2024
Hello Genesis,We appreciate your feedback on the cleanliness of our hotel. Your satisfaction is important to us, and we strive to maintain high standards for all our guests. Thank you for choosing to stay with us.
8/10 - Boa
Aditya
Viagem com a família
30 de mar. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
Good property but there was no place to fill water bottles and tv remote did not work
Aditya
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 2 de abr. de 2024
Hello Aditya,Thank you for sharing your feedback with us. We appreciate your acknowledgment of our property. We apologize for the inconvenience regarding the water bottle filling area and the TV remote; we will make sure to address these issues promptly for our future guests' comfort.
10/10 - Excelente
Elizabeth
27 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The woman who works at the front desk will brighten your day , she really goes out of her way to be helpful and friendly. The housekeepers take amazing care of the inside and also go out their way to be extremely friendly so the atmosphere is lovely. There are an infinite amount of stores nearby its very close to the casino its very affordable , clean, and because of the security measures you will feel very safe. Will definitely be back!
Elizabeth
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Manager em 29 de mar. de 2024
Hello Elizabeth,We are pleased to hear that you found our front desk staff and housekeepers to be friendly and helpful. It's great that you enjoyed the proximity to nearby stores and the casino, as well as our security measures that made you feel safe. We look forward to welcoming you back in the future!
8/10 - Boa
Gopi Chandar
Viagem de negócios, Viagem com família e crianças pequenas
25 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
NA
Gopi Chandar
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello Gopi Chandar,We appreciate you taking the time to share your feedback with us. We regret to hear about the issues you encountered during your stay. Please feel free to reach out to our management team directly to address this matter further. Your satisfaction is important to us, and we strive to provide a positive experience for all our guests.
2/10 - Terrível
XAVIER ENRIQUE
24 de mar. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
XAVIER ENRIQUE
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 27 de mar. de 2024
Hello XAVIER ENRIQUE, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly with any further feedback you may have, so we can address any issues you encountered.
6/10 - Ok
Nithin
24 de mar. de 2024
Nithin
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 15 de abr. de 2024
Hello Nithin, We appreciate you choosing our hotel for your stay. If there were any areas that did not meet your expectations, please do not hesitate to contact us directly so we can address them accordingly. We hope to welcome you back in the future for an improved experience.
8/10 - Boa
celaletdin
17 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Thanks to staff for very clean room. I did not become disappointed.
celaletdin
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 20 de mar. de 2024
Hello celaletdin,We are pleased to hear that you found your room to be very clean during your stay. Our team takes great pride in maintaining high standards of cleanliness for our guests' comfort. Should you have any future concerns or feedback, please do not hesitate to reach out to us directly.
10/10 - Excelente
Joaquin
Viagem em grupo
7 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Its confortable
Joaquin
Hospedou-se por 1 diária em mar. de 2024
Resposta de Manager em 9 de mar. de 2024
Hello Joaquin,We are pleased to hear that you found your stay comfortable. Our team strives to provide a pleasant experience for all guests. We appreciate your feedback and hope to welcome you back in the future.
4/10 - Insatisfatória
Thomas
18 de fev. de 2024
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza
Staff was friendly and price was good, however the bathroom vent was covered in black mould aswell as alot of the tile in the shower. Towels and curtains were stained and it just felt like the cleaning was very basic and didn’t cover any more than vaccuming the floors and changing the sheets
Thomas
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 21 de fev. de 2024
Hello Thomas, We appreciate your kind words regarding our friendly staff and competitive prices. We take all feedback seriously and will address your concerns with our housekeeping team for improvement. Your comments will help us enhance our cleaning procedures and ensure a more pleasant stay for future guests.
4/10 - Insatisfatória
Rabi
18 de fev. de 2024
Pontos positivos: Serviço e funcionários
Rabi
Hospedou-se por 1 diária em fev. de 2024
Resposta de Manager em 22 de fev. de 2024
Hello Rabi,We are sorry to hear that your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and hope to have the opportunity to welcome you back in the future.
2/10 - Terrível
Maylin
Viagem de negócios
6 de fev. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property has a Bates motel vibe...online they advertise breakfast and upon arrival they tell you that there is no breakfast. The check-in and check-out staff are rude and barely speak English. This cheap hotel should not be on Expedia.
Maylin
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Manager em 8 de fev. de 2024
Hello Maylin, We apologize for any confusion regarding our breakfast offerings. However, we appreciate your feedback regarding the staff and will address your concerns internally. Thank you for bringing this to our attention.
8/10 - Boa
John
Viagem com a família
25 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Ive stayed her a few times, very convenient location. I would like to suggest if the front desk knows a guest is checking in to be a bit proactive and turn the heat on in the unit before arrival, upon our arrival it was 60 degrees in the room.
John
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 26 de jan. de 2024
Hello John,Thank you for choosing to stay at our hotel multiple times and for sharing your feedback. We appreciate your suggestion regarding the temperature in the room upon arrival. We will certainly share this with our team for consideration. We hope this did not greatly impact your overall experience and we look forward to welcoming you back in the future.
4/10 - Insatisfatória
Pamela J
22 de jan. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
Pamela J
Resposta de Manager em 25 de jan. de 2024
Hello Pamela J, We're sorry to hear that your stay with us was not up to your expectations. We encourage you to reach out to us directly so we can address any specific concerns you may have had. We appreciate your feedback and hope to have the opportunity to make it right for you in the future.
2/10 - Terrível
Janet Samantha
18 de jan. de 2024
Janet Samantha
Hospedou-se por 1 diária em jan. de 2024
Resposta de Manager em 20 de jan. de 2024
Hello Janet Samantha,We apologize if your recent stay did not meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific concerns or issues you encountered during your stay. We would like the opportunity to address them and ensure a better experience for future guests.
6/10 - Ok
Cierra
Viagem a dois
12 de jan. de 2024
Pontos negativos: Comodidades e condições e instalações da propriedade
A little sketchy but cheap
Cierra
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Manager em 14 de jan. de 2024
Hello Cierra,Thank you for staying with us and for sharing your feedback. We appreciate your point about our competitive pricing. We constantly strive to offer affordable options while maintaining the best service possible. If you have any specific concerns, please reach out to our management team directly so they can address them accordingly. We hope to have the chance to welcome you back in the near future.
10/10 - Excelente
Silvia
Viagem em grupo, Viagem com a família
10 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Buen precio, buen servicio
Cerca de las cataratas, buen servicio
Desayuno básico gratis (café, pan, cereal, pancakes, yogurt)
Habitación amplia y cómoda
Lo recomiendo
Silvia
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 12 de jan. de 2024
Hello Silvia,¡Gracias por tomarse el tiempo para escribir una reseña! Estamos encantados de saber que disfrutó de nuestra ubicación cerca de las cataratas y que encontró nuestro servicio satisfactorio. Nos complace también saber que encontró su habitación amplia y cómoda. Valoramos su recomendación y esperamos darle la bienvenida nuevamente en el futuro.
2/10 - Terrível
Rohit
3 de jan. de 2024
Pontos negativos: Condições e instalações da propriedade
Very thin walls in this hotel. I never experience such disturbance in any other hotel in the past. You can literally hear anything going on in hallway, other rooms, kids crying. If you can't sleep in noisy environment then this hotel is not for you.
Rohit
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Manager em 8 de jan. de 2024
Hello Rohit, We appreciate your feedback regarding the noise levels experienced during your stay. Our hotel aims to provide a comfortable environment for all guests, and we apologize for any inconvenience caused by the thin walls. We understand that a peaceful night's sleep is important, and we encourage guests to reach out to our management team directly should they have any concerns. Thank you for choosing our hotel for your stay.
10/10 - Excelente
Jaime, Indian trail
2 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Muy buena
Jaime
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Manager em 8 de jan. de 2024
Hello Jaime,¡Nos alegra mucho saber que tuviste una buena experiencia con nosotros! Siempre nos esforzamos en brindar un servicio de calidad a nuestros huéspedes. Agradecemos tus comentarios positivos y esperamos tener el placer de recibirte nuevamente en el futuro. ¡Te invitamos a compartir tu experiencia con tus amigos y familiares!
10/10 - Excelente
fred, Elmira
Viagem com a família
2 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
fred
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 8 de jan. de 2024
Hello fred,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience during your time with us. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.
10/10 - Excelente
Lia
1 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing stay
We were only in town for 1 night and we were extremely happy with this hotel stay. And trust me we have had bad ones. From the first greeting to the checkout the whole stay was phenomenal. We plan to stay again when we come back.
Lia
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 1 de fev. de 2024
Hello Lia, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a phenomenal stay with us and that our team provided excellent service from the moment you arrived until you left. We truly appreciate your kind words and we look forward to welcoming you back on your next visit.
10/10 - Excelente
Carolyn
Viagem com a família
1 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Carolyn
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 8 de jan. de 2024
Hello Carolyn,We are thrilled to hear that you had a wonderful stay! We hope to welcome you back soon for another fantastic experience at our hotel.
10/10 - Excelente
EINSTEIN
Viagem de negócios, Viagem com família e crianças pequenas
22 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
EINSTEIN
Resposta de Manager em 24 de dez. de 2023
Hello EINSTEIN,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If there is anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back in the future for another exceptional stay.
8/10 - Boa
Deva
Viagem com a família
21 de dez. de 2023
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Deva
Hospedou-se por 2 diárias em out. de 2023
Resposta de Manager em 23 de dez. de 2023
Hello Deva,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.
6/10 - Ok
Melanie
17 de dez. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
You get what you pay for
First room they put me in was filthy, second was cleaner but not great. Staff was nice though
Melanie
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 19 de dez. de 2023
Hello Melanie, We appreciate your feedback regarding your recent stay with us. We apologize for any cleanliness issues you encountered during your stay. The comfort and satisfaction of our guests is our priority, and we will address this with our housekeeping team. We are pleased to hear that our staff was able to assist you and provide excellent service. We hope to have the opportunity to serve you again in the future for a more enjoyable experience.
6/10 - Ok
Venugopal
17 de dez. de 2023
Venugopal
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 19 de dez. de 2023
Hello Venugopal, We appreciate you choosing our hotel for your stay. If there are any specific concerns or feedback you'd like to share with us, we encourage you to reach out to our hotel directly. Your satisfaction is important to us and we would like the opportunity to address any issues you may have experienced.
8/10 - Boa
Diane
Viagem a dois
12 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoyed our stay here. The place was quiet and clean. The staff was nice and helpful. It was just a few minutes from fun places like Niagara Falls, Lewiston, Buffalo, and more.
We would stay there again.
Diane
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Manager em 15 de dez. de 2023
Hello Diane,Thank you for choosing our hotel for your recent stay. We're stoked to hear that you enjoyed the quiet and clean atmosphere and that our staff was helpful during your visit. It's wonderful to know that our convenient location allowed you to explore nearby attractions. We appreciate your positive feedback and hope to welcome you back in the future.
4/10 - Insatisfatória
Atul
Viagem a dois
3 de dez. de 2023
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Broken fixture with metal sticking out. Guest fighting next door, no front desk after 10
Atul
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Manager em 6 de dez. de 2023
Hello Atul, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the broken fixture and noise disturbance. Our front desk hours are until 10 pm, however, we encourage guests to contact our management team directly for assistance outside of these hours. We appreciate your understanding and hope to welcome you back in the future.
10/10 - Excelente
Ulhas
26 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice property! Famaly owned and operated.
Ulhas
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 29 de nov. de 2023
Hello Ulhas,Thank you for your positive feedback on our family-owned and operated property! We're delighted to hear that you enjoyed your stay with us. If you have any further comments or suggestions, please feel free to reach out to us directly.
10/10 - Excelente
Carlos Julio
26 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Really clean! Parking clean! And close to Niagara Falls (driving)
Carlos Julio
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 29 de nov. de 2023
Hello Carlos Julio,Thank you for choosing our hotel for your stay and for highlighting the cleanliness of our property and parking area. We're glad you found our proximity to Niagara Falls convenient. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable stay.
8/10 - Boa
Binu
19 de nov. de 2023
Binu
Hospedou-se por 1 diária em nov. de 2023
Resposta de Manager em 10 de dez. de 2023
Hello Binu,Thank you for choosing our hotel for your stay. We appreciate your positive rating and we hope you had a great experience with us. If you have any further feedback or if there is anything we can assist you with, please feel free to reach out to us. We look forward to welcoming you back in the future.
8/10 - Boa
Robert
2 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Other than hair in the shower drain it was pretty good
Robert
Hospedou-se por 2 diárias em out. de 2023
Resposta de Manager em 4 de nov. de 2023
Hello Robert,Thank you for sharing your feedback with us. We're glad to hear that you had a mostly positive experience during your stay. We apologize for any inconvenience caused by the hair in the shower drain and appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back in the future for an even better stay.
4/10 - Insatisfatória
Gail
Viagem de negócios
25 de out. de 2023
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
I’m a single woman and travel alone a lot. On my first night, a male employee (owner??) came pounding on my door after dark demanding that I open the door. He told me I needed to move my car in the parking lot because it was « over the line » and was a problem for other guests. I went out and moved my car. My front tire was touching the line. AND there were no other people in the parking lot.
Other complaints: they make this big deal about serving a breakfast. There wasn’t any breakfast either day
The cleaning staff (man) came in my room without knocking. Fortunately I was dressed
I don’t ever complain about places, but this place was creepy. No woman should go there alone
Gail
Hospedou-se por 2 diárias em out. de 2023
Resposta de Manager em 28 de out. de 2023
Hello Gail, We apologize for the inconvenience you experienced during your stay. We take your concerns seriously and will address them with our staff to ensure this doesn't happen again. Thank you for bringing it to our attention.
6/10 - Ok
AJAY
25 de out. de 2023
Good
AJAY
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 26 de out. de 2023
Hello AJAY, Thank you for your positive feedback! We're glad to hear that you had a good experience with us. We hope to welcome you back soon!
2/10 - Terrível
Donna
Viagem a dois
23 de out. de 2023
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
No water limited breakfast
Donna
Hospedou-se por 1 diária em set. de 2023
Resposta de Manager em 25 de out. de 2023
Hello Donna, Thank you for choosing to stay at our hotel and for providing your feedback. We sincerely apologize for the inconvenience you experienced with the lack of water and limited breakfast during your stay. This is definitely not the level of service we strive to provide to our guests. We take your comments seriously and would greatly appreciate it if you could reach out to us directly to provide more information about your stay so that we can address these issues appropriately. Your feedback is vital to us, and we would like to make it right. We apologize once again, and we hope to have the opportunity to welcome you back for a better experience in the future.
2/10 - Terrível
Raj Ganesh
Viagem com a família
22 de out. de 2023
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Terrible cleanliness! The bathroom commode had stains and the floor was dirty. There was no microwave or kettle or coffee maker as described . Very poor and uncomfortable experience
Raj Ganesh
Hospedou-se por 1 diária em out. de 2023
Resposta de Manager em 24 de out. de 2023
Hello Raj Ganesh, We apologize for the inconvenience caused by the cleanliness issues and the missing amenities. We'll address these concerns with our housekeeping team and ensure a better experience for you in the future. Thank you for bringing this to our attention.