Escrivaninha, ferros/tábuas de passar roupa

Avaliações de Red Roof Inn PLUS+ Newark Liberty Airport - Carteret

2.5 out of 5

Avaliações

5,8
Nota 10 - Excelente. 219 de 1000 avaliações" "
Nota 8 - Boa. 197 de 1000 avaliações" "
Nota 6 - Ok. 138 de 1000 avaliações" "
Nota 4 - Insatisfatória. 125 de 1000 avaliações" "
Nota 2 - Terrível. 321 de 1000 avaliações" "

5,8/10

Limpeza

6,4/10

Serviço e funcionários

5,4/10

Comodidades

5,8/10

Condições e instalações da propriedade

5,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Eduardo

Hospedou-se por 2 diárias em out. de 2023
Resposta de Gabrielle RediResponse Specialist em 11 de out. de 2023
Thank you for taking a moment to leave a review, Eduardo. The staff and I at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 - Terrível

Simão Rachid

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Ruim e velho
Muito ruim, as instalações são velhas, tudo cheirando mofo, roupa de cama velha, furada e suja, não vale o preço.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Chirell Rediresponse Specialist em 1 de set. de 2023
Dear Simao,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding old facilities, uncleanliness and the other concerns you described. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediresponse Specialist

4/10 - Insatisfatória

Sonja

Viagem de negócios, Viagem com animais de estimação
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Room was not clean! Tub was not clean and not what i booked.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Gabrielle RediResponse Specialist em 28 de abr. de 2024
Dear Sonja,Thank you for your review following your stay at Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the room and the tub was not clean, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

2/10 - Terrível

Shafiqur

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Toni-Ann RediResponse Specialist em 25 de abr. de 2024
Hello Shafiqur,Thank you for choosing to stay at our RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. I appreciate your 1/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 - Boa

Eric

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
nice hotel to stay at
Hospedou-se por 2 diárias em mar. de 2024
Resposta de LaTunde RediResponse Specialist em 23 de abr. de 2024
Dear Eric,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. I'm so glad we earned your 4/5 score. At Red Roof, we are very happy to read that our hotel is nice to stay at. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 - Insatisfatória

Renee

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Carla RediResponse Specialist em 23 de abr. de 2024
Hello Renee, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret we strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 - Terrível

Tarun

The Front Desk staff sitting at night and lady sitting in the morning was pathetic. Lady won’t know even how to speak to the customer and was so rigid to answers to the basic questions.
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

Deon

Viagem de negócios, Viagem com família e crianças pequenas
Pontos negativos: Limpeza e condições e instalações da propriedade
Only thing I liked was the price at the time of looking. The hallway is dirty smokie they allowed animal there. Was out the way noisy found poop on the towel small beds and room old building needs remodeling
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Xao RediResponse Specialist em 20 de abr. de 2024
Thanks for sharing your feedback with us, Deon. The team at our Red Roof Inn PLUS+ Newark Liberty Airport - Carteret was saddened to see that we failed to provide you with a satisfactory stay. While we were pleased to read that you liked our prices, it was displeasing to read that this was the impression left with you. You stated that the dirty hallway and the small room, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

6/10 - Ok

Darshan

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Oshane RediResponse Specialist em 18 de abr. de 2024
Hello Darshan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 - Boa

Alexis

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Oshane RediResponse Specialist em 18 de abr. de 2024
Hello Alexis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 - Ok

Bianca

Viagem em grupo
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
I won't recommend anybody to come here. Because the floors were sticky, it was rust all over the place. And I didn't like it the way. I thought I would.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Oshane RediResponse Specialist em 15 de abr. de 2024
Dear Bianca, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue highlighted with the floors along with the other issue mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,Oshane Red Roof Management RediResponse Specialist

4/10 - Insatisfatória

Jessica

Viagem de negócios, Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The Carteret RRI smelled like stale cigarette smoke and cheap air freshener. The industrially painted bathroom door was covered in dirty drips. The window was extremely grimey on the inside, covered with distracting smears. Limited basic viewing channels on the TV. The fitness room was dark and filled with wet-dry vacs. Guests yelled in the halls all hours of the night. We suspected that our sheets had not been changed since the last guest due to little bits in the sheets and a mascara mark on pillowcase. There seemed to be one person running the entire place and there was no elevator. The minifridge worked.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Oshane RediResponse Specialist em 14 de abr. de 2024
Dear Jessica, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described, the noise disturbances caused along with the other issues mentioned. I have shared your feedback with upper management to ensure your satisfaction. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

10/10 - Excelente

Tiffany

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Definitely recommend to someone for a quick stay.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Oshane RediResponse Specialist em 14 de abr. de 2024
Dear Tiffany, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

4/10 - Insatisfatória

LAUREN, Vaughan

Viagem de negócios
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This property was quite run down. We had dirty towels in our bathroom upon arrival.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Oniel Rediresponse Specialist em 13 de abr. de 2024
Thank you for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. Please accept our most sincere apologies for the towels. Relative to our hotel's upkeep, know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 - Excelente

Rajinder

Hospedou-se por 3 diárias em abr. de 2024

2/10 - Terrível

Monseline

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very dirty and smell like smoke
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Oniel Rediresponse Specialist em 8 de abr. de 2024
Hi Monseline,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. Please accept our most sincere apologies for the concerns you described regarding the smell and cleanliness of the room you were assigned. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

4/10 - Insatisfatória

Alberto

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
pedestrian access that allows you to safely walk to restaurants outside the hotel pedestrian access that allows you to safely walk to restaurants outside the hotel For this reason I had to leave the place on the third day of the scheduled 10 days.
Hospedou-se por 11 diárias em mar. de 2024
Resposta de Oniel Rediresponse Specialist em 8 de abr. de 2024
I want to thank you Alberto, for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 - Ok

Ernest

Pontos positivos: Serviço e funcionários
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Oniel Rediresponse Specialist em 8 de abr. de 2024
Hi Ernest,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 - Excelente

Adi

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
Nice and respectful staff.
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Adraine Rediresponse Specialist em 6 de abr. de 2024
Hello Adi,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I appreciate your 5/5 score following your stay. I am happy to read that you found our staff to be nice and respectful. Positive feedback like yours is always welcome as our hotel try to improve our guest experiences. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 - Terrível

Ebony

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
HORRIBLE
Hospedou-se por 1 diária em abr. de 2024
Resposta de Toni-Ann RediResponse Specialist em 4 de abr. de 2024
Hello Ebony, Thank you for taking the time to complete our guest survey. Myself and the staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with clean rooms and all the comforts of home, so I am disappointed to see that was not achieved for you. We value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Toni-Ann Red Roof ManagementRediResponse Specialist

10/10 - Excelente

Barbara

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Had a nice time
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Toni-Ann RediResponse Specialist em 3 de abr. de 2024
Thank you for your 5/5 rating of our RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET, Barbara. We are happy to see that you had a good stay with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We look forward to seeing you in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 - Ok

Jet

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Nothing much
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Toni-Ann RediResponse Specialist em 25 de abr. de 2024
Dear Jet,Thank you for your 3/5 scoring of our RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. It's great to see that you were pleased with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 - Excelente

Christine

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
👍
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Adraine Rediresponse Specialist em 2 de abr. de 2024
Hello Christine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I appreciate your 5/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 - Insatisfatória

scott

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
I checked in for a week for a pleasure vacation. First the place is outdated. I didn’t feel too safe there. They don’t clean the rooms until the 4th day there, and not on weekends and by request only. I did, but they didn’t?? I only stayed there because it was cheaper than the executive suite hotel down the road, which was much better. This place also doesn’t have an elevator so if you bring lots of bags, you better have help!
Resposta de Recordo, Rediresponse Specialist em 29 de mar. de 2024
Hey Scott,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. Red Roof sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with how limited our housekeeping service is, the appearance of our property, along with other highlighted concerns. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 - Terrível

Johana

Viagem com a família, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Not cleaning the room only 1 time
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Recordo, Rediresponse Specialist em 26 de mar. de 2024
Hello Johana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. It's saddening to hear that our limited housekeeping service hindered your stay. Please know that you can always speak with the front desk about additional housekeeping service. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 - Boa

Ahmed

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
My only problem is the vending machine don't accept credit so I stay for a long time without water or anything to drink
Hospedou-se por 1 diária em mar. de 2024
Resposta de Recordo, Rediresponse Specialist em 24 de mar. de 2024
Hey Ahmed,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES PHILADELPHIA - BELLMAWR. Red Roof value you as our guest and welcome your 4/5 score. I'm sorry to hear that you weren't able to utilize our vending machine. We hope that on your next visit you'll have the required currency in order to utilize the machine. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 - Terrível

Ruth

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Olivia RediResponse Specialist em 13 de mar. de 2024
Thank you, Ruth, for telling us about your stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. I regret to discover that you weren’t thoroughly impressed with us, prompting your 1/5 score. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - Excelente

Adi

Viagem de negócios, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place to stay. Excellent service.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Dannielle Rediresponse Specialist em 11 de mar. de 2024
Dear Adi,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the excellent service. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 - Terrível

Andrii

Hospedou-se por 1 diária em mar. de 2024
Resposta de Adraine Rediresponse Specialist em 1 de abr. de 2024
Hello Andrii,Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

2/10 - Terrível

Maria

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Adraine Rediresponse Specialist em 5 de mar. de 2024
Hello Maria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 - Boa

David

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
Very nice big Room good price.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Tianna RediResponse Specialist em 29 de fev. de 2024
Dear David, We appreciate your review following your recent experience at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the affordability of your room. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

2/10 - Terrível

Regina

Pontos negativos: Limpeza e condições e instalações da propriedade
The bed was so uncomfortable, housekeeping in the hallway up to 5pm I couldn’t even sleep! Whatever movement made in the floor above I could hear it from my room
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Gabrielle RediResponse Specialist em 27 de fev. de 2024
Dear Regina,Thank you for your review following your stay at Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the uncomfortable bed, the housekeeping in the hallway and the other listed issues hindered your stay, which was saddening to read.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks,Red Roof Management

8/10 - Boa

Kenneth

Pontos positivos: Limpeza
Hospedou-se por 1 diária em fev. de 2024
Resposta de Gabrielle RediResponse Specialist em 27 de fev. de 2024
Thank you for taking a moment to leave a review, Kenneth. The staff and I at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 - Excelente

Franklin

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was fine
Hospedou-se por 1 diária em fev. de 2024
Resposta de Gabrielle RediResponse Specialist em 25 de fev. de 2024
Thank you for taking a moment to leave a review, Franklin. The staff and I at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret appreciate your 5/5 score following your stay. I am thrilled that everything was fine during your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

2/10 - Terrível

Luis

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
No regresaron el dinero del depósito
Resposta de Gabrielle RediResponse Specialist em 25 de fev. de 2024
Gracias por tomarte un momento para dejar una reseña, Luis. El personal y yo del Red Roof Inn PLUS+ Newark Liberty Airport - Carteret nos sentimos decepcionados al ver su puntuación de 1/5 después de su estancia. Tras las investigaciones, veo dónde se devolvió su depósito a la tarjeta desde la que se cargó el 12 de febrero. Espere entre 7 y 14 días para que se refleje en su cuenta. Si necesita más ayuda, comuníquese directamente con la propiedad.Gracias por compartir sus inquietudes y sería un placer brindarle mejores alojamientos en cualquiera de las ubicaciones de nuestra marca en el futuro.Con gracias,Red Roof Management

4/10 - Insatisfatória

Natasha

Hospedou-se por 4 diárias em fev. de 2024
Resposta de Olivia RediResponse Specialist em 21 de mar. de 2024
Hello Natasha, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - Excelente

Eric

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
overall excellent, but some other guests in another room had several loud dogs
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Tianna RediResponse Specialist em 23 de fev. de 2024
Dear Eric, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. We sincerely appreciate your comments and are happy to hear you had a great experience with us, resulting in your 5/5 score. However, I do apologize for the noise disturbances caused by the dogs. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

6/10 - Ok

Scaria

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza e comodidades
Room not ready at 3:00 Pm
Hospedou-se por 1 diária em fev. de 2024
Resposta de Tianna RediResponse Specialist em 18 de fev. de 2024
Dear Scaria,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. It's truly disheartening to read that your room was not available upon arrival. We strive to provide guests with all the comforts of home, so I am disappointed to see we fell short with you. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 - Terrível

Walter

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room I was first given was not cleaned I had to be moved to another room and the towels had holes in them I had to go out and purchase towels. It was noisy all night people partying and overall noisy traffic. Would never recommend
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Dannielle Rediresponse Specialist em 16 de fev. de 2024
Dear Walter,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unclean state of the first room given, encounter with holes in the towels, loud noise disturbances and the other issues that hindered your stay. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. Our front desk team will be reminded to address noise complaints promptly in the future. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. Have a great day.Sincerely, Red Roof Management

8/10 - Boa

Taha

Viagem de negócios
Pontos positivos: Serviço e funcionários
Kekennckc bjwwknz xk
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dannielle Rediresponse Specialist em 16 de fev. de 2024
Hello Taha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

6/10 - Ok

Luz

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Dirty hallways and lobby, they said it’s renovation, but they said the same thing a year ago.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de OnielRediresponse Specialist em 11 de fev. de 2024
Hi Luz,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Please note that your feedback is appreciated and will be taken into consideration. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 - Excelente

Steven

Pontos positivos: Comodidades
Good place to stay
Hospedou-se por 1 diária em fev. de 2024
Resposta de Kerry-Lee RediResponse Specialist em 10 de fev. de 2024
Dear Steven, We at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. It was good to read you were pleased with your stay. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Red Roof Management

8/10 - Boa

Sen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I think is good
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sharma RediResponse Specialist em 8 de fev. de 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. Sen, I am happy to read that you had a great encounter with us and we truly appreciate your comments about you found your stay to be good. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Sen, and can't wait to see you back at Red Roof soon, where we can continue to offer you a good stay at an affordable price! Sincerely, Red Roof Management

10/10 - Excelente

Julio

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excelente
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Sharma RediResponse Specialist em 4 de fev. de 2024
Obrigado por reservar um tempo para escrever sobre a experiência no RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. Julio, fico feliz em saber que você teve um ótimo encontro conosco e realmente apreciamos seus gentis comentários sobre sua ótima experiência em nosso hotel. Seu feedback irá encorajar todos os nossos funcionários enquanto nos esforçamos para melhorar continuamente a qualidade de nossos serviços e fornecer aos nossos hóspedes todos os confortos de casa. Compartilhei seus comentários com o restante de nossa equipe.Agradecemos sua preferência, Julio, e mal podemos esperar para vê-lo de volta ao Red Roof em breve, onde poderemos continuar a oferecer-lhe uma excelente estadia a um preço acessível!Sincerely,Red Roof Management

10/10 - Excelente

Jovan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
Ok
Hospedou-se por 1 diária em fev. de 2024
Resposta de Samantha RediResponse Specialist em 4 de fev. de 2024
Dear Jovan,Thank you for taking the time to write a review of your stay at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET. I am happy to hear that your stay was okay, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

2/10 - Terrível

Hayden

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It’s the worst experience I ever had
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Sharma RediResponse Specialist em 5 de fev. de 2024
Thank you for taking a moment to leave a review, Hayden. The staff and I at the RED ROOF PLUS+ NEWARK LIBERTY AIRPORT - CARTERET were disappointed to see your 1/5 score following your stay. You indicated that you were unsatisfied with your experience. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Red Roof Management

2/10 - Terrível

Kenneth, East Elmhurst

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I expected this to be clean. Sheets had some dirt in the bottom and Dirty tub jet with stains. Not what I was expecting
Hospedou-se por 1 diária em jan. de 2024
Resposta de Chirell RediResponse Specialist em 2 de fev. de 2024
Dear Kenneth,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with unclean sheets and tub with stains. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

6/10 - Ok

JOSE

Pontos negativos: Condições e instalações da propriedade
Found a roach in the bathroom.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Olivia RediResponse Specialist em 31 de jan. de 2024
Hello Jose, I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret. I was saddened to read that your stay fell short of your expectations due to the insects you reported. I truly apologize for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 - Boa

Rosalyn

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Chirell RediResponse Specialist em 29 de jan. de 2024
Dear Rosalyn,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

6/10 - Ok

Qwiesha

Hospedou-se por 6 diárias em jan. de 2024
Resposta de Olivia RediResponse Specialist em 21 de mar. de 2024
Hello Qwiesha, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Newark Liberty Airport - Carteret and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist