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Avaliações de Sonder Lafayette Square

4 out of 5
Sonder Lafayette Square
St. Charles Ave, Gravier Street, New Orleans, LA

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 93 de 153 avaliações" "
Nota 8 - Boa. 23 de 153 avaliações" "
Nota 6 - Ok. 18 de 153 avaliações" "
Nota 4 - Insatisfatória. 9 de 153 avaliações" "
Nota 2 - Terrível. 10 de 153 avaliações" "

8,8/10

Limpeza

8,6/10

Serviço e funcionários

8,6/10

Comodidades

8,6/10

Condições e instalações da propriedade

9,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Vinicius

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Excellent accommodation! Great location!
Hospedou-se por 3 diárias em fev. de 2024

4/10 - Insatisfatória

KyAushawa

Viagem em grupo
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
There could be more directions on what other businesses are near the actual entrance. It was hard to see with all of the parade happenings out on the street, but there was a nice local that assisted us. What I took the most issue with was the presentation of the property considering how much we paid. The kitchen trash can was broken with sharp pieces sticking out. There was a long sharp piece sticking out of the sofa bed. I was afraid to use it because it appeared to be broken. The sofa was stained in several places. The pictures on all of the walls were crooked. All of the bathroom light fixtures were rusted as well as the air conditioner vent (probably due to moisture). There was NO hot water to shower. The walls need touch up paint and the sheets need to be replaced. One sheet was ripped and the other had makeup stains. I’m happy to provide photos if you would like to see what I’m referring to. Overall this was not the quality I was expecting and I was uncomfortable staying here. It seems nice and clean at first glance but it was absolutely not.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Sonder em 14 de fev. de 2024
We apologize for the inconvenience you encountered during your stay, KyAushawa. We're investigating the condition of the space to make necessary repairs and replacements. Had we known, our team would've been happy to assist you or move you to another space. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion. Should you decide to give us another chance, we'd love to make it up to you in the future.

10/10 - Excelente

Stephanie

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
What can I say about this spot?! My second time staying here and we LOVE IT!!! We arrived Cmas Eve pulled right up to on street parking in front of our property. Left the car for 4 days with no issues. Sandwiches between 2 great spots we had no problem finding cocktails and food. An easy walk to Bourbon, on the trolley line and great coffee shops. The space itself so much room great lighting but the best part is the huge outdoor space that you can access from both bedrooms. The kitchen has everything you need for a home away from home. The only place I want to stay in NEW ORLEANS
Hospedou-se por 3 diárias em dez. de 2023

10/10 - Excelente

Miranda

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
This space was absolutely stunning! The terrace was massive and so lovely. It was a great location right outside of the hustle and bustle, easy to walk to the local attractions or get a cheap Uber.

8/10 - Boa

Wynee

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The location was great, two spots across the street for a quick bite, cafe style. Small store next door to pick up snacks. No No TV in bedroom which would have been good to lounge in bed
Hospedou-se por 3 diárias em dez. de 2023

4/10 - Insatisfatória

André

Viagem em grupo, Viagem com a família
Pontos positivos: Conforto do quarto
Apartamento grande mas com problemas de manutenção
Apartamento bem grande e espaçoso. No entanto tivemos alguns problemas: tinha cheiro de mofo, a torneira da suíte não funcionava, e nos chuveiros a água ficava quase fria. Tentamos entrar em contato mas ninguém respondeu.
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

paul

Hospedou-se por 4 diárias em dez. de 2023

2/10 - Terrível

Gracie

Hospedou-se por 1 diária em nov. de 2023
Resposta de Sonder em 13 de dez. de 2023
Hi Gracie, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

10/10 - Excelente

Chy

Pontos positivos: Limpeza e condições e instalações da propriedade
Beautiful property in downtown New Orleans. 4 min walk from french quarter. The balcony was great, we used it every night. Very spacious apartment for my mom me and my boyfriend. It was our first time to New Orleans and this property made it such a pleasant experience. Small grocery store right below us and also cafes right across the street. Sonder was quick to respond with any questions. Access to the property was quick and easy. We used the parking garage right across the street on Gravier st. Highly recommend this property and will use sonder for next stay. Thank you for such a great experience.
Hospedou-se por 3 diárias em nov.. de 2023

10/10 - Excelente

Robert

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Property was perfect for our family.
Hospedou-se por 1 diária em nov. de 2023

4/10 - Insatisfatória

Jonathan

Viagem de negócios, Viagem com a família
Pontos positivos: Conforto do quarto
Great property bad elevator and washing machine.
The property itself was very nice. I would have said excellent with slightly better maintenance. The biggest issue was an elevator that only worked one of the four days we were there. This was a major issue as we were on the fourth floor and had to carry luggage up and down the emergency stairs. Not fun. Another issues was the clothes washing machine was non functional. While not all hotels and bnbs have them it was an amenity that we paid for but was not available to use. The last issue was while the property is listed as non smoking the main entrance lobby reeked of marijuana so bad that we told our kids to hold their breath every time we exited or entered the property. Will probably not stay at another Sonder property due to these issues.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Sonder em 7 de dez. de 2023
Hi Jonathan, thanks for staying with us and providing your feedback. While we're thrilled you liked the property, we're sorry there were a few issues. We share your frustration with the elevator and regret that this was your experience. Please accept our apologies for the broken washing machine — our team is aware and working to address this as quickly as possible. We have a zero-tolerance policy for smoking at all of our properties, and we're sorry this was a problem. We hope to have the opportunity to host you again so we can show you a better visit.

8/10 - Boa

Kellie

Viagem em grupo
Pontos positivos: Limpeza
The pros and the cons.
The location can't be beat, that's for sure. Within walking distance of Bourbon Street, shopping, restaurants, and historical locations. The balcony was wonderful to sit and people watch however it would be nice if there were outdoor chairs and a small table. The breakfast place across the street was helpful and the trolley stop right in front of the unit made getting around the city easy. The place itself was nicely appointed however the beds were very hard, and the sheets and towels were sharp and stiff. Overall it is a need of repainting. There were simple items missing that we would have expected to be there such as hand soap in the bathroom, napkins or paper towels, and a dish towel in the kitchen. It is very loud so you'll have to be comfortable with the trolley going back and forth in front of the unit along with horns and street noise well into the night. The store beneath the unit, while extremely accommodating and has everything from suitcases to wine, does play music that can be heard in the bedrooms. The walls are very thin and the hallway is noisy so it is definitely not an exceptionally quiet location. Overall, the value was good.
Hospedou-se por 4 diárias em out. de 2023

10/10 - Excelente

Mami

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
This hotel is very clean and so comfortable.
Hospedou-se por 2 diárias em ago. de 2023

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Conforto do quarto
The location was perfect. The pictures were exactly like the rooms. Very clean and convenient to attend counting crows concert Friday night and hang out in French quarter over weekend. We had a HOOT !!!!
Hospedou-se por 3 diárias em ago. de 2023

4/10 - Insatisfatória

Justin

Viagem de negócios
Pontos negativos: Conforto do quarto
The apartment that care forgot
The apartment looked rough. There were marks and stains all over the walls - including the ceilings. The windows were so dirty that it looked like it was overcast on a sunny day. 2 of the 3 lights above the island / sink area were out. Bedroom and bathroom doors did not close. In general, this looked like it had been a party house for years - not the beautiful apartment pictured in the listing.
Hospedou-se por 4 diárias em jul. de 2023
Resposta de Sonder em 9 de ago. de 2023
Hi Justin, thank you for bringing this to our attention. Our team is going to address these concerns. Had we known, we would've been happy to help with these during your stay. We appreciate your feedback so we can improve for future stays. If you decide to give us another try, we'd love to make it up to you.

4/10 - Insatisfatória

Justin

Viagem de negócios
Pontos negativos: Conforto do quarto
Everything was broken / Great Location
Apartment was in rough shape. So many fixtures were either broken or in misuse that it would be hard to name them all. Beds were uncomfortable - one was folding in on itself even with only a petite woman sleeping in it. Sheets were hard. No full length mirror. Alarm going off in the “lobby” daily and the entry was difficult. It is unfortunate that this place is uncared for because it’s a beautiful building in a great part of town.
Hospedou-se por 4 diárias em jul. de 2023

10/10 - Excelente

Tony

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Rooms are super clean and everything was tastefully decorated.. We had a private terrace and loved it! Property is closed proximity to all our interests that we just walked.. Highly recommend and will definitely book again the next time we visit!
Hospedou-se por 1 diária em jul. de 2023

10/10 - Excelente

Anja

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Günstiges Parken in der Nähe möglich, gut für Familie oder Freunde
Hospedou-se por 3 diárias em jul. de 2023

8/10 - Boa

Ameka

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Good place to stay in new orleans, walkable to food, bourbon st. And superdome. Sonder was roomy had plenty of space, nice amenities. Sonder chat was helpful and responded very fast when issues arise. A few issues we encountered; -building door not opening with code (quick to help on app but sucks at night from the walk) -pull out bed had stain, shower drain issues ( sonder came and fixed within the hours) Good location and place to stay even with the small issues.

8/10 - Boa

anthony

Hospedou-se por 4 diárias em jun. de 2023

2/10 - Terrível

David

Viagem em grupo, Viagem a dois, Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This place was trash from the time o walked in and tried to open the door to the balcony I paid for that was broken to the tv not working to the air not working to being told to turn down my music at 1:45pm to hear loud music with not problem at 11:00pm at night we went in to dirty bed spread no extra covers even though we ordered a place that sleeps 6 after we found out the A/C was broken I was given a room that had broken toilets and broken showers they did nothing to help the whole stay was a disaster I would have been better off getting a room at a hospital but needless to say I and the people in my party are black we also had a booking under a white mans ID and he and his black lady had not issues but again my husbands ID has a black picture on it they had none of the issues we had I will be raising any and all complaints I can and I will never stay in another Sonder property again because I believe it will be the same if it’s ran the same this place was trash and it totally ruined my 40th birthday
Hospedou-se por 3 diárias em jun. de 2023

10/10 - Excelente

Tiarah

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 4 diárias em jun. de 2023
Resposta de Sonder em 9 de jun. de 2023
Hi Tiarah, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Great communication
I enjoyed the instant 24 hours communications. There was a moment that my passcode did not work. It was frustrating but using the chat function on the app and talking to an actual agent helped me get this resolved. I was not too pleased with the 4 pm check-in but was able to get my party checked in 30 mins early. The place was very clean. I liked the easy check-out with less tasks for me to do before I left. The location was 2 blocks from Canal street and was close to a lot of eateries and bars! There was some stains and a large area in the bathroom that had paint peeled. I believe it came from moisture. Also was very surprised how comfortable the sofa bed was!
Hospedou-se por 3 diárias em mai. de 2023

6/10 - Ok

Kevin

Pontos positivos: Comodidades
Pontos negativos: Limpeza
The place is difficult to find. Just a green door with the street number on it and a keypad next to it. The bathroom floor was dirty, the heat lamp/fan was dirty, one of the lights at the vanity sink was out. the bathtub did not hold water, and I don't think two towels are enough (there is no daily room service). The furniture was comfortable. The kitchen and laundry are nice touches, but not necessary for short stays. This was my first stay at a Sonder, I thought I would like it since I am a very independent person. But I found it odd to have absolutely no employees visible on the property. Given the pricing of the rooms, I will likely stay elsewhere.
Hospedou-se por 4 diárias em mai. de 2023
Resposta de Sonder em 6 de jun. de 2023
Hi Kevin, thanks for staying with us and providing a review. We're sorry for the disappointment during your visit. Had we known there were issues with cleanliness and maintenance trouble, our team would've been happy to address this during your stay. Although we don't have a staffed front desk at this location, our 24/7 support team can help with things like this. We hope you'll give us another chance to show you a better experience at any of our 40+ locations around the glove.

10/10 - Excelente

Grace

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Loved this property and it’s location!
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Sonder em 24 de mai. de 2023
Hi Grace, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

10/10 - Excelente

Zhong Lin

Hospedou-se por 5 diárias em abr. de 2023

10/10 - Excelente

Lonn

Hospedou-se por 5 diárias em mar. de 2023

10/10 - Excelente

Mandy

Hospedou-se por 3 diárias em mar. de 2023

8/10 - Boa

Chelsea

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2023

6/10 - Ok

evie

Pontos positivos: Limpeza e conforto do quarto
After reading all the reviews I took a chance booking this for Mardi gra. I booked a 1 bedroom with a balcony overlooking st. Charles street. I booked a year in advance and confirmed directly with Sondar 2 months prior to arrival. Upon arrival I was placed in a 1 bedroom with no balcony. Contacted Sondar immediately. I was moved to a two bedroom over looking St. Charles street via window that did not open. They credited me $100 which I do not feel was sufficient compensation for not getting the balcony. I did not need two rooms. Extremely frustrating. My advice. It was a cute place but I would not book with them again due to their inconsistencies with booking. If you are unbothered by booking one thing and getting another for the same price this is the spot for you. Great location and clean apartments but would never book with Sondar again unless they provided me with a refund for the inconvenience of not being able to watch the parade after booking so far in advance.
Hospedou-se por 3 diárias em fev. de 2023

2/10 - Terrível

Jonah

Pontos negativos: Limpeza
Arrived to dirty sheets, bathroom, and kitchen. Took them four days to bring me clean sheets - never cleaned the bathroom or kitchen. Day three there was not hot water. Lastly, they somehow didn’t receive my request through their app for the late checkout so I had to leave earlier than anticipated. When I talked to someone on the phone they said “oh you booked through Expedia, take it up with them”. Really disappointed!
Resposta de Sonder em 7 de fev. de 2023
Your feedback is important to us, Jonah. We're sorry there were issues with cleanliness in your space. Our top priorities are cleanliness and customer service, and we're sorry for falling short here. We'll review our procedures with our team to ensure these items are addressed. This isn't the experience we want for any of our guests. If you're willing to give us another chance, we'd love to show you a better stay.

6/10 - Ok

Viajante verificado

Viagem com a família
Property in need of repair. Mostly cosmetic repair. The toilet stopped working and they quickly repaired it. Could be a beautiful property if better maintenance. Great location
Hospedou-se por 3 diárias em dez. de 2022

6/10 - Ok

Kathy

Hospedou-se por 4 diárias em nov.. de 2022

8/10 - Boa

Kaili

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Very clean. Very spacious. Beds are comfortable,too! The reason I didn't give it 5 stars is the noise above our room in the early morning, say 6:30 am!! I contacted Sonder immediately after we were awaken by the loud banging noise the first day. Apparently Sonder didn't take action, because it happened the next morning,too! Loud banging construction souds heavy walking steps above our ceiling in the early morning. After some comunication, Sonder refunded partial of our payment, but that was after some not-so-pleasant conversation. Another issue is the washer was leaking water when used. Other than that, we were really pleased with its location and room cleanness. Downside of Sonder is that there is no reception, meaning there is no luggage storage if arrive early or after check-out. This to our awareness before booking Sonder though, just want to share this point.
Hospedou-se por 3 diárias em nov.. de 2022

6/10 - Ok

Anne, Boise

Pontos positivos: Limpeza e condições e instalações da propriedade
Surrounding area was cute and the actual property was fine but I am incredibly dissatisfied with my interaction with Sonder. I paid for an upgraded suite with terrace access and discovered, after checking in, that we were actually given a more basic suite with a small balcony. When I contacted them to ask about it I was told that the upper floor (where my suite should have been located) was undergoing renovations so they had to switch us. It wasn't actually that big of a deal EXCEPT that I paid for the upgrade and they didn't even let me know about the change or provide a refund without me calling them out. The first 'person' I communicated with on the Sonder app told me they would have to find out if a refund for the difference of the upgrade was even possible. It all seemed very shady and under-handed and I still haven't received the partial refund so I likely won't book a Sonder property again. Bad way to do business.

10/10 - Excelente

Vernon

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very spacious and close to everything.
Hospedou-se por 2 diárias em out. de 2022

6/10 - Ok

Lanette

Viagem com a família
Pontos negativos: Condições e instalações da propriedade
Entering the property, it smells wonderful and is warehouse chic. When we got to our unit, a piece of the furniture was broken. The water pressure was a trickle in the bathroom sink. Not the end of the world, I suppose, because it was spacious and had a very modern full kitchen. Unfortunately, the fridge didn’t work, and I had to throw out the food I stored in it. After multiple attempts to reach the property managers to rectify it, the fridge never worked. They gave us a $200 refund, in the end. It could be a really nice space; I hope they can handle these issues for future guests.
Hospedou-se por 3 diárias em ago. de 2022

2/10 - Terrível

nikita

Hospedou-se por 4 diárias em ago. de 2022

10/10 - Excelente

Jason

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Its located in the business district which is a little laid back but walking distance to most places and the street car stop is about 20ft from the door. There is a store right next to the entrance. I expected some type of odd smells in the place but everything looked clean and smelled clean from the hallways to the rm. The apartment look like the pictures but it doesn't hit you until you see it in person. The restaurants across the street serve most of New Orleans famous cuisines with nice portions. Unbelievable place for the price. Sonders Lafayette Sq. is the Sh#$.
Hospedou-se por 3 diárias em jul. de 2022

10/10 - Excelente

Adam

Hospedou-se por 2 diárias em jul. de 2022

10/10 - Excelente

Lindsey

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great location really clean place!
Hospedou-se por 2 diárias em jul. de 2022

10/10 - Excelente

Kwanghoon

Hospedou-se por 5 diárias em jun. de 2022

2/10 - Terrível

Melissa

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
We were relocated to another property. Therefore, we did not stay at this property
Hospedou-se por 4 diárias em jun. de 2022

4/10 - Insatisfatória

Toyia D

Viagem com a família
Pontos negativos: Limpeza
We were supposed to stay at the Sonder Lafayette but right before we were to leave I received an email from Sonder saying they had moved us to a different location due to not having a vacancy. I specifically booked a location with a patio and our new location had no patio. So disappointed with the entire Sonder company. We will not ever book with them again. We had problems getting into the security door each time and had limited towels and washcloths. There is no front desk so no one to call.
Hospedou-se por 5 diárias em jun. de 2022

4/10 - Insatisfatória

Carla

Hospedou-se por 4 diárias em jun. de 2022

8/10 - Boa

Casandra

Viagem com a família
Pontos positivos: Limpeza
Sonder stay
I would be helpful if there was a sign out front showing where it is. The place was really nice. The sofa beds a little uncomfortable but overall we enjoyed our stay
Hospedou-se por 3 diárias em jun. de 2022

10/10 - Excelente

Margaret

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great location, close to French quarter, WWII museum, close to many excellent restaurants. Great spacious place! There were only 3 of us, and it was very pleasant space to spread out for 6 days in Nola. We loved the place to make us feel at home since been traveling for a month on the road in hotel rooms. I’ll definitely stay here if I ever come back to Nola.
Hospedou-se por 5 diárias em mai. de 2022

6/10 - Ok

Virginia

Hospedou-se por 4 diárias em mai. de 2022

10/10 - Excelente

Ritesh

Hospedou-se por 4 diárias em mai. de 2022

10/10 - Excelente

Roland

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Tolle Location an super Lage
Super Location, viel Platz und sauber. Würde sofort wieder buchen.
Hospedou-se por 3 diárias em abr. de 2022