Saguão

Avaliações de Hampton Inn Nanuet

2.5 out of 5
Hampton Inn Nanuet
260 W Route 59, Nanuet, NY

Avaliações

7,6

Boa

Nota 10 - Excelente. 376 de 1001 avaliações" "
Nota 8 - Boa. 273 de 1001 avaliações" "
Nota 6 - Ok. 144 de 1001 avaliações" "
Nota 4 - Insatisfatória. 96 de 1001 avaliações" "
Nota 2 - Terrível. 112 de 1001 avaliações" "

8,0/10

Limpeza

8,2/10

Serviço e funcionários

7,0/10

Comodidades

7,6/10

Condições e instalações da propriedade

7,2/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Adalice

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2017

10/10 - Excelente

Rocio

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
More option for breakfast
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Care Team em 2 de mai. de 2024
Thank you for the 5-star review, Rocio! We sincerely appreciate your stay at Hampton Inn Nanuet and your generosity with the rating. We hope your stay was relaxing and you had a good night's sleep at our property. We are continually improving our hotel and services, and your feedback is beneficial, as it allows us to identify areas for improvement and enhance the overall experience for our guests. We have noted your comment about breakfast and will keep it in mind for future improvements. We trust that everything else was to your satisfaction, and we look forward to hosting you again when you return to the area. Thank you for staying with us on this journey. Safe travels!Best,Sean, GM

10/10 - Excelente

Mary

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Quick, clean and easy
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 2 de mai. de 2024
Dear Mary, Thank you for taking the time to review your recent stay at Hampton Inn Nanuet. We strive to deliver memorable experiences for our guests, and your feedback is valuable in helping us maintain high service standards. We are happy to hear you appreciated our clean facilities, and it's great to know you had a quick and easy experience at our hotel. It was a pleasure to host you, and we hope to see you again soon for another enjoyable stay. Thank you for choosing us and awarding us a 5/5 rating. Safe travels!Best,Sean, GM

8/10 - Boa

Walter R.

Viagem a dois
Pontos positivos: Serviço e funcionários
Trash in parking lot.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 1 de mai. de 2024
Thank you for staying with us at Hampton Inn Nanuet and awarding us a positive rating, Walter! We are grateful for your generosity with the rating and appreciate you sharing your honest feedback. We understand the importance of maintaining a clean environment and apologize for the aspect of the parking lot that fell short of our high standards. We thank you for bringing this matter to our attention, and we have alerted our maintenance team to your comments so they can take immediate action to address the issue you have highlighted. We trust that everything else was to your satisfaction, and we look forward to another opportunity to host you and share a more enjoyable experience with you. Safe travels!Best,Sean, GM

10/10 - Excelente

Sydney

Pontos positivos: Limpeza
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 23 de abr. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - Excelente

Christopher

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Convenient for restaurants and bars
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 19 de abr. de 2024
Thank you for the 5 out of 5 rating, Christopher! It was our pleasure to host you at Hampton Inn Nanuet, and we are happy to hear that our proximity to restaurants and bars was convenient for you. Our great location is one of our hotel's distinctive features, and we are delighted to know it was a highlight of your visit, too. We hope your stay was comfortable and you had easy access to everything you needed. We look forward to being your preferred choice in Nanuet when your travels bring you back to the area. Thank you for staying with us on this journey. We are grateful for the opportunity to serve you.Best,Sean, GM

10/10 - Excelente

Quadasia

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a last minute stay the front desk clerk was amazing and the morning breakfast was awesome
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Experience Team em 16 de abr. de 2024
Dear Quadasia, Thank you for choosing Hampton Inn Nanuet for your last-minute stay and sharing your 5-star experience with us and the community! We sincerely appreciate your business and your valuable feedback. Our dedicated team takes great pride in providing top-notch service to our guests, and it's wonderful to know that our front desk team member made such an impression on you. Your kind words for our staff mean a lot to us, and we will make sure to pass on your compliment to the desk personnel who assisted you in this case. As we strive to ensure your satisfaction with all elements of your stay, it's a pleasure to read that our culinary offerings hit the spot. Your complete satisfaction is our greatest accomplishment, and we can't wait to have you back as a guest and delight you again with our exceptional products/services. Thank you for staying with us on this journey. Safe travels!Best,Sean, GM

10/10 - Excelente

Jenny

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Care Team em 15 de abr. de 2024
Dear Jenny, thank you for your wonderful review. We are so glad that you enjoyed your stay with us here at Hampton Inn Nanuet. We sincerely hope that you will come back to stay with us soon again next time you are in the area. Safe travels!Best,Sean, GM

6/10 - Ok

David

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
no exhaust fan in bathroom=a sauna. front desk botched our wake-up call. instead of 6:30 he set it for 7:30.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 9 de abr. de 2024
Hello David, Thank you for your review. We strive to deliver a great guest experience, but it's clear that we fell short in this instance. We apologize for the disappointment with the lack of an exhaust fan in the bathroom and deeply regret the discomfort you experienced. Guest comfort is of utmost importance to us, and we take your feedback seriously. Please know we have noted your concern and will use this insight to facilitate superior guest experiences moving forward. At our hotel, we hold ourselves to high service standards and pride ourselves on our attentive and responsive staff; it's unfortunate to learn about your experience with the wake-up call, and we are genuinely sorry for the honest mistake that may have caused you some inconvenience. We thank you for bringing this matter to our attention and assure you that we will address this with our front desk team and take steps to ensure that similar incidents do not occur again. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We sincerely hope you'll give us another chance to serve you better and provide a more comfortable and seamless experience that resonates with our commitment to guest satisfaction and superior service. Thank you for staying with us on this journey. Safe travels!Best,Sean, GM

10/10 - Excelente

Stanley

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Noise traffic
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Care Team em 9 de abr. de 2024
Thank you for choosing Hampton Inn Nanuet for your accommodation on this trip and awarding us a 5/5 rating, Stanley! We appreciate your generosity with the rating and your choice to stay with us on this journey. We hope your stay was pleasant and you had easy access to everything you needed. We regret the noise issue you experienced during your stay. We understand the importance of providing a peaceful and relaxing atmosphere and apologize for any inconvenience caused. While there is not much we can do regarding outside noise, we can consider placing you on a quieter side of the hotel building to make your future stays with us as comfortable as possible. Please make that request when booking your next reservation; we will try our best to accommodate it. We trust that the positives of your visit outweighed any downsides, and we look forward to welcoming you again and hope to delight you with an even better stay during your next trip to the area. Safe travels!Best,Sean, GM

10/10 - Excelente

Linda

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Clean safe property, friendly and professional staff.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Care Team em 2 de abr. de 2024
Dear Linda, Many thanks for sharing your 5-star experience at Hampton Inn Nanuet with us and the community! It is very rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We put a lot of effort into ensuring that the safety measures in our hotel are robust, and we are pleased to hear that you found our property safe. Thank you for your kind words for our staff and your endorsement of our hotel's high cleanliness standards. Your satisfaction is our greatest accomplishment, and we hope to remain your accommodation of choice here for future visits. Have a safe trip, and see you again soon!Best,Sean, GM

10/10 - Excelente

Edward

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
My stay was very good
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Care Team em 26 de mar. de 2024
Dear Edward, Thanks a lot for your positive review of our hotel. It was our pleasure to host you at Hampton Inn Nanuet, and we are happy to hear that you had a very good stay with us. Providing our guests with an enjoyable experience is of the utmost importance to us, and we are so pleased that we hit the mark for you. We eagerly await your next visit and the chance to delight you again. Thank you for choosing us. Safe travels!Best,Sean, GM

10/10 - Excelente

rafaelina

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
😃
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Leah, APO

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Care Team em 2 de abr. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 - Terrível

Alain

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Réservation faite pour 5 personnes avec Expedia mais la réception de l'hotel nous avise que rien n'est offert pour 5 !!! Il nous informe que nous avons fait une erreur de faire affaire avec Expedia au lieu d'avec eux !!! Ils nous recommande de contacter bêtement Expedia!!! Nous devons donc coucher 3 adultes sur 5 dans un lit double !!! OUF!!! De plus les équipements sportifs ne fonctionnent pas ( vélo , tapis roulant , elliptique ... ) Que faire???
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Care Team em 5 de mar. de 2024
Hi Alain, It's unfortunate to hear about the challenges you faced during your recent stay. We strive to ensure your comfort and satisfaction throughout your stay, and we are sorry we fell short in this case. Please note we have rooms classified as "2 Queen Beds" that can sleep five people. We understand this meant you had to sleep three adults in a double bed, and we apologize for any inconvenience caused. For future reference, please select the no. of rooms and guests on the hotel's website and click on the desired room type to view room details, along with comfort and convenience amenities offered. Unfortunately, we are not allowed to alter third-party reservations and can only make changes for reservations made directly with the hotel. We do regret the issue you describe with the fitness equipment. Our team generally does a great job when it comes to maintaining our hotel and its amenities, so it is strange that this happened. We thank you for bringing this matter to our attention, and we have alerted the concerned team to your comments so they can take immediate action to address the issue you have highlighted. Thank you for considering our accommodation for your stay in Nanuet and taking the time to post your review. We appreciate both and sincerely hope you'll give us another chance to serve you better in the future. Safe travels!Best,Sean, GM

8/10 - Boa

Pablo

Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Care Team em 20 de mar. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - Excelente

Cynthia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Big windows !
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Care Team em 27 de fev. de 2024
Thank you for the 5 out of 5 rating, Cynthia! It's great to be at the receiving end of a perfect score, and we are delighted to hear that our hotel's big windows contributed positively to your stay. We hope it made your stay with us a little more comfortable. We appreciate you choosing Hampton Inn Nanuet for your lodging needs on this trip and look forward to being your preferred choice here for future visits. Enjoy your travels, and see you again soon!Best,Sean, GM

4/10 - Insatisfatória

Mbanefo

Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Care Team em 20 de mar. de 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 - Excelente

everall

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Care Team em 21 de fev. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - Excelente

Jeff

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were really helpful as we had a long day on the road and just got really lucky that we found this hotel. The beds were extremely comfy and breakfast was delicious
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Care Team em 21 de fev. de 2024
Thank you for choosing to stay at Hampton Inn Nanuet, Jeff. It's heartening to learn that you feel lucky that you found our hotel after a long day on the road, and we appreciate that you have acknowledged our staff for their helpful service. We are also pleased to know that you enjoyed the comfortable beds and our delicious breakfast offering, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another 5-star experience with you at our Nanuet hotel. Safe travels!Best,Sean, GM

10/10 - Excelente

Gilmer

Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Care Team em 20 de mar. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - Excelente

Xiomara

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I like the cleanliness and it was very quiet
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Care Team em 13 de fev. de 2024
Dear Xiomara, Thank you for sharing your thoughts regarding your recent stay at Hampton Inn Nanuet. We appreciate your feedback and are happy to hear you had a 5-star experience at our hotel. We value your endorsement of our hotel's aspects of tranquility and cleanliness, and we hope your stay was comfortable and you had a good night's sleep at our property. It was a pleasure to host you, and we look forward to welcoming you back soon. Safe travels!Best,Sean, GM

10/10 - Excelente

toba

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We are enjoying our stay
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Care Team em 31 de jan. de 2024
Dear Toba, We appreciate you making Hampton Inn Nanuet your hotel of choice on this trip and are pleased to read that you are enjoying your time with us - this is exactly the kind of feedback we want to hear from our guests! Your satisfaction is our top priority, and we'll continue striving to delight you with our facilities and services each time you choose us. Keep exploring, and happy staying!!Best,Sean, GM

8/10 - Boa

James

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Care Team em 30 de jan. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - Boa

Linda

Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Care Team em 25 de jan. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - Boa

Marissa

I liked the location
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Customer Care Team em 23 de jan. de 2024
Thank you for the positive rating, Marissa. We appreciate you choosing Hampton Inn Nanuet for your rooming needs on this journey and are pleased to learn you liked our hotel's location. Our convenient location is truly a point of pride for us, and we are so glad it was a highlight of your visit, too. We also hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to deliver a 5-star experience on your next stay. Safe travels!Best,Sean, GM

6/10 - Ok

Kevin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Conforto do quarto
I felt a little angry and I didn't like that they
Everything else was decent but when I made my reservation the system allowed me 5 people in the room it only had two beds which I felt bad for my children and my wife and I also for sleeping uncomfortable but at that time we had to stay anyway In other hotels, when they allow 5 in a room, they provide you with a third bed or sofa bed and that way we would be much more comfortable. My suggestion would be to only accept 4 people per room or add an additional bed.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Customer Care Team em 22 de jan. de 2024
Dear Kevin, Thank you for taking the time to share your recent experience at our hotel. We appreciate your feedback and regret the comfort issues that marred a part of your stay with us. At our hotel, we are constantly striving to improve our product/service and exceed our guests' expectations, so your feedback is invaluable to us, as it allows us the opportunity to enhance future guest satisfaction. Please rest assured that we have noted your suggestion for improvement and will use it to facilitate better guest experiences. In the future, we recommend that you call or email us in advance if you need a room for five people. This will allow us to plan ahead and make the necessary arrangements to ensure your stay is as comfortable as possible. We also want you to know that our front desk is always available to resolve your concerns right away, so kindly do not hesitate to reach out if there is ever something that needs to be addressed. We look forward to serving you again and hope to host you more successfully in the future. Thank you for choosing Hampton Inn Nanuet for your lodging needs on this trip. We wish you nothing but pleasant travels ahead.Best,Sean, GM

2/10 - Terrível

Catherine

Viagem com a família
Don’t stay here
The bed and pillows were so soft and lumpy. Bathroom had hair in shower, Pool was freezing , towels were child size. Breakfast was gross
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Care Team em 16 de jan. de 2024
Hi Catherine, It's unfortunate to hear that you had so many issues during your stay and that your recent visit did not meet your expectations. Our primary goal is always to exceed expectations of comfort, convenience, and quality amenities. For that reason, we certainly take this very seriously and have noted all your comments for the betterment of the guest experience. It's regrettable to read that our cleanliness and housekeeping failed to exceed your expectations. We hold ourselves to a much higher caliber of service, so we'll be sure to discuss your concern with our housekeeping team and see to it that our standards of cleanliness are maintained at all times. We apologize that the pool temperature was not comfortable for you. We do our best to maintain an enjoyable temperature for all guests, but we appreciate your feedback, as it allows us the opportunity to improve future guest satisfaction. Thank you for considering our accommodation for your stay in Nanuet and taking the time to post your review. We are sorry that we fell short in this instance, but we hope you'll give us a chance to redeem ourselves with you and delight you with the top-notch stay we are known to provide our guests. Safe travels!Best,John, GM

10/10 - Excelente

MAN FAI

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to highway
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Care Team em 22 de jan. de 2024
Dear guest, Thank you for taking the time to review your recent stay at Hampton Inn Nanuet. We appreciate your feedback and are pleased to learn you had a 5-star experience at our hotel. Our strategic location is a point of pride for us, and we are happy to hear that our prime location was a highlight of your visit, too. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we eagerly anticipate your return for another pleasant and positive experience. Thank you for choosing to stay with us on this journey. We wish you safe and happy travels!Best,Sean, GM

10/10 - Excelente

Steven

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Care Team em 9 de jan. de 2024
Dear Steven, Thank you for choosing to stay at Hampton Inn Nanuet and leaving us a 5-star review. We truly appreciate your business and your feedback. We hope everything was in order and you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip & Happy New Year! Best,John, GM

10/10 - Excelente

Tahia, Buffalo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
Love it❤️
Resposta de Customer Care Team em 10 de jan. de 2024
Thank you so much for the 5-star review, Tahia! We are thrilled to hear that you loved your time at Hampton Inn Nanuet - this is exactly the feedback we strive to receive from our valued guests. Keep it coming!Best,John, GM

10/10 - Excelente

Roger

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Thanks for a good night.
Check-in staff was very friendly and efficient; room was clean and comfortable; breakfast was good/diverse and very helpful for our travel plans; very convenient location for restaurants and big mall--we were very pleased with our one-night stay in Nanuet.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 10 de jan. de 2024
Thank you so much for the wonderful review, Roger! We are overjoyed to read about your 5-star experience at Hampton Inn Nanuet. At our hotel, we always strive to exceed our guests' expectations of cleanliness, comfort, convenience, and quality, and we are so glad that we hit the mark for you with our room and location. We are also pleased to hear that you enjoyed our breakfast selection, and we appreciate that you have acknowledged our check-in staff for providing you with friendly and efficient service. It was a pleasure to host you, and we can't wait to have you back soon for another pleasant and memorable experience. Safe travels!Best,John, GM

10/10 - Excelente

Elise

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 4 de jan. de 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - Excelente

Frédérick

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 22 de jan. de 2024
Thank you for the 5 out of 5 rating, Frédérick - it's greatly appreciated! Your complete satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Our team at Hampton Inn Nanuet is committed to making every possible effort to provide you with an exceptional experience each time you choose us. Thank you for staying with us on this journey. It was a pleasure to host you, and we look forward to having you back many more times in the future. Safe travels!Best,Sean, GM

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
The door was not secure at all. Any One could walk in our room
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 4 de jan. de 2024
Dear guest, We are very sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. Our guests' safety and security are high priorities for us, so we certainly take this very seriously and have alerted our maintenance team to your comments so they can investigate your concern about the door. We do wish you had made our staff aware of this issue, as they would have gladly taken care of it and switched your room to make your stay as comfortable as possible. Nonetheless, we value your feedback and hope you'll consider us again, assuring you of a more pleasant and positive experience on a future visit. Safe travels!Best,John, GM

10/10 - Excelente

Debra

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wonderful Hotel
This trip was to celebrate a dear family friend's 90th birthday. I was travelling with my 90 year old Dad and your staff were so accommodating and so willing to help me (Dad has dementia). Thank you for the wonderful service I received!
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 4 de jan. de 2024
Wow, Debra, what a lovely review! Reviews like yours are what keep us going the extra mile to deliver our best and provide 100% value and quality services at all times. Thank you for choosing Hampton Inn Nanuet for your accommodation on this trip and for taking the time to acknowledge the wonderful service you received from our staff. Your stellar review made our day, and we'll make sure to share your positive comments with our hardworking team, who work diligently to uphold our hotel's high service standards. It was our pleasure to have you and your dad as our valued guests, and we can't wait to welcome you and your loved ones back soon for another memorable experience. Enjoy your travels & Happy New Year Best,John, GM

8/10 - Boa

Linda

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 2 de jan. de 2024
Dear Linda, Thank you for choosing Hampton Inn Nanuet for your stay on this trip. We are pleased to hear that you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your insights are invaluable in helping us enhance our product/service. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Enjoy your travels & Happy New Year! Best,John, GM

4/10 - Insatisfatória

Agata

Hospedou-se por 4 diárias em dez. de 2023
Resposta de Customer Care Team em 30 de dez. de 2023
Dear Agata, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. Your satisfaction is our top priority, and your insights are crucial to our goal of providing you with an exceptional experience on a future visit. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this trip and taking the time to review us. We appreciate both.Best,John, GM

10/10 - Excelente

LAURA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Customer Care Team em 30 de dez. de 2023
Dear Laura, Thank you for choosing to stay at Hampton Inn Nanuet and leaving us a 5-star review. We truly appreciate your business and your feedback. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to welcoming you back soon for another pleasant and positive experience. Safe travels & happy holidays!Best,John, GM

10/10 - Excelente

Stuart

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 30 de dez. de 2023
Dear Stuart, Thank you for choosing Hampton Inn Nanuet for your stay and leaving us a 5 out of 5 rating. Your feedback is greatly appreciated. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another pleasant and positive experience with you upon your return. Enjoy your travels & happy holidays!Best,John, GM

10/10 - Excelente

Obencian, Dedham

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 19 de dez. de 2023
Dear Obencian, thank you for leaving us a 5 out of 5 rating! We appreciate you choosing us and taking the time to review your stay with us. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another memorable experience with you at Hampton Inn Nanuet. Safe travels!Best,John, GM

10/10 - Excelente

William

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Customer Care Team em 16 de dez. de 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

2/10 - Terrível

Paula

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 19 de dez. de 2023
Hi Paula, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any disappointment with our product or service, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Safe travels!Best,John, GM

10/10 - Excelente

William

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Customer Care Team em 16 de dez. de 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 - Excelente

john

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 16 de dez. de 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 - Boa

Quilvio

Viagem em grupo, Viagem com a família
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 13 de dez. de 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Conforto do quarto
The worst breakfast I have seen in months and I stay at a lot of hotels. Not even Regular Tea - just lemon and Earl Grey. and disgusting looking eggs and sausage. The room was fine but many noisy families with obnoxious kids running in the hallways.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 14 de dez. de 2023
Dear guest, We are very sorry to hear that although the room met your expectations, you did not experience the usual level of satisfaction that other guests have with their stays with us. At Hampton Inn Nanuet, we offer a complimentary hot breakfast for our guests to have a good start to their day, so it's regrettable to learn that we fell short in this instance. Please rest assured that we have noted your concern and will work on improving our breakfast offering. We sincerely apologize that you were disturbed by other guests. We are a family-friendly hotel and do have guests staying with kids. We understand that this could mean noisy children at times, and we wish you had made us aware of this issue during your stay, as we would have been happy to request the concerned guests (parents) to take control of the situation or move you to another room to make your stay as comfortable as possible. We assure you that we are committed to providing a pleasant and comfortable environment to our valued guests, and our dedicated team will continue to do their best to inform our guests to observe silence, especially during quiet hours, to ensure a comfortable stay for everybody who stays at our hotel. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We sincerely hope you'll give us another chance to serve you better, as we are keen to share a more positive experience with you in the future. Until then, safe travels, and thanks again for your business and feedback!Best,John, GM

10/10 - Excelente

RENATO

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em dez. de 2023
Resposta de Customer Care Team em 7 de dez. de 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - Excelente

Margaret

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 5 de dez. de 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy access to NYS Truway.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Customer Care Team em 5 de dez. de 2023
Dear Robert, Thank you for choosing to stay at Hampton Inn Nanuet and leaving us a 5 out of 5 rating - it's truly appreciated! We are glad to hear that our hotel's location offered you easy access to the NYS Thruway, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area. Until then, safe travels!Best,John, GM