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Avaliações de The Landmark Suites

3.5 out of 5
The Landmark Suites
Mwanzi Road, Westlands, Nairobi, Kenya

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 16 de 37 avaliações" "
Nota 8 - Boa. 12 de 37 avaliações" "
Nota 6 - Ok. 6 de 37 avaliações" "
Nota 4 - Insatisfatória. 2 de 37 avaliações" "
Nota 2 - Terrível. 1 de 37 avaliações" "

8,4/10

Limpeza

8,8/10

Serviço e funcionários

6,8/10

Comodidades

8,2/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Judith Faith

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 13 diárias em mar. de 2024
Resposta de GM em 11 de abr. de 2024
Thank you so much for your review. We hope to see you back again.

10/10 - Excelente

Maureen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff especially Lydia and Rhoda
Hospedou-se por 6 diárias em mar. de 2024
Resposta de GM em 11 de abr. de 2024
Thank you. We are happy to hear that Lydia and Rhoda were great. We hope to see you again.

2/10 - Terrível

Isaak

Viagem em grupo
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
WORST PLACE TO STAY IN NAIROBI. A GHETTO SPOT! AVOID IT AT ALL COST. DO NOT RENT. IT'S UNSAFE AND UNCLEAN.
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Management em 15 de fev. de 2024
Dear Sir, We appreciate you feedback and apologize for any inconvenience you may have experienced during your stay.Our commitment to guest safety and cleanliness is paramount. We value your insights and hope to have the opportunity to provide an improved experience on your next visit.

10/10 - Excelente

Colin

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great front desk staff, and the Indian Chinese restaurant attached, Sizzlers, is worth visiting for an extensive menu of choices and flavours
Hospedou-se por 3 diárias em fev. de 2024
Resposta de General Manager em 15 de fev. de 2024
Thank you for your review. We are looking forward to hosting you again.

10/10 - Excelente

Sanjive

Hospedou-se por 3 diárias em ago. de 2023

10/10 - Excelente

Dozie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Loved my stay and would come here again!!
Hospedou-se por 4 diárias em jun. de 2023

10/10 - Excelente

Remeca

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I didn’t care to much about coming out taking a walk to mall or outting for being harassed by the people following us and asking repeatedly for things after answering to them . Also I recommend to provide a sponge or dish cloth for customer to have a choice to clean their own dishes and not be charged for a dish cloth also there should be more than 2 pots to use for cooking. The receptionist was very very nice and helpful . I recommend there should be more dining choices and the pool should have inside lights and heat. I really wanted to get in but it was cool . Overall the staff and everyone was awesome , even with a small misunderstanding with one of the housekeeper and the different pricing given on the beverages. We would still would stay again THANK YOU
Hospedou-se por 5 diárias em jun. de 2023

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great apartment hotel
Large suites in a good location close to many restaurants and shops.
Hospedou-se por 2 diárias em fev. de 2023

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Rooms are very comfortable and spacious. We stayed at a Superior suite. Two separate rooms with separate baths inside. Hotel is very close to the Mall and conveniently located. Staff is kind. I stayed at other hotels in the same area..this is the best i stayed among them. Thank you.
Hospedou-se por 2 diárias em dez. de 2022

8/10 - Boa

David

Viagem a dois
Pontos positivos: Serviço e funcionários
Propert was adequate but shower sink needed maintenance (stopper broken), shower mount for hand wand broken. But comfortable, quiet. Good value, well positioned in city
Hospedou-se por 2 diárias em out. de 2022

6/10 - Ok

David

Hospedou-se por 4 diárias em set. de 2022
Resposta de Mawazo em 10 de out. de 2022
Dear David,Thank you for the review and your stay at the Landmark Suites. Kindly give us more details of your stay. Kind RegardsMawazo NgwenaGeneral Manager

6/10 - Ok

Mathews

Hospedou-se por 1 diária em jun. de 2022

10/10 - Excelente

Ranganai

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Bambo
Wonderful, friendly attentive family like staff
Hospedou-se por 2 diárias em jun. de 2021

8/10 - Boa

Viajante verificado

Viagem de negócios, Viagem com a família
Pontos positivos: Comodidades
Awesome staff especially during this covid-19 times. The front desk lady that welcomed me made me feel very at home especially having not been in country for long time. My mum states "the food was great". It sucks that there was curfew so didnt get to enjoy the restaurant as much....the suite was just what i needed ....next time i will definately try and utilize the kitchen.......
Hospedou-se por 3 diárias em abr. de 2021
Resposta de The Landmark Suites em 21 de abr. de 2021
Dear Guest, Greetings of the day !!! Thank you for taking time and sharing your valuable feedback. We at The Landmark Suites appreciate the wonderful rating and feedback and are pleased to hear that you enjoyed your stay with us. Your wonderful feedback will surely bring in high level of motivation amongst team members. Once again thank you for choosing your stay with The Landmark Suites and look forward to seeing you soon. Thanks & Regards Shivram Gangadharan General Manager

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos negativos: Limpeza e conforto do quarto
Helpful staff, older property
The hotel is in a great location and is a short walk to Westgate mall. Otherwise the property isn’t in the best condition. Our original room didn’t have air condition. The helpful staff moved us to other room but that lacked a bed in the second bedroom. Thankfully the accommodating quickly erected a second bed for the kids. Overall, the staff was great but the property is very past it’s prime
Hospedou-se por 1 diária em mar. de 2021
Resposta de The Landmark Suites em 21 de abr. de 2021
Dear Guest, Greetings !!! Thank you for choosing your stay with The Landmark Suites and taking time to share your valuable feedback with us. I would like to apologize on behalf of the team for the inconvenience caused during the stay and that as a hotel we did not live up to your expectations. We certainly take all the feedback seriously and rest assured all necessary measures will be put in place to ensure the above mentioned concerns are addressed from our end. Once again would like to thank you for your valuable feedback. We would request you to consider this as one of a scenario and give us another opportunity to be of service to you . Thanks & Regards, Shivram Gangadharan General Manager

8/10 - Boa

KAZUYOSHITOKUMOTO

Hospedou-se por 1 diária em abr. de 2020
Resposta de Lisa em 8 de mai. de 2020
Dear Guest, We are delighted to hear that you enjoyed your stay with us. We look forward to hosting you again in the future Warm Regards The Landmark Suites.

10/10 - Excelente

Ashish

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2020
Resposta de Lisa em 8 de mai. de 2020
Dear Guest, We are delighted to hear that you enjoyed your stay with us. We look forward to hosting you again in the future Warm Regards The Landmark Suites

8/10 - Boa

Sydney

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Just shy of perfect.
The hotel was much better than I had expected. The 2-bedroom suite is spacious and comfortable. The location is fantastic, right next to Westgate Mall. Really, the only issue is that there is no air conditioning or fan, so it gets a little stuffy after a while, which made for not the best night's sleep ever. Secondly, there are no mosquito nets. Mosquitoes are hardly an issue in Nairobi, but it only takes one in your ear to ruin a good night's sleep.
Hospedou-se por 1 diária em ago. de 2019
Resposta de Sales Manager em 13 de set. de 2019
Thank you for your feedback. We are currently working on getting air conditioning fixed in our rooms and so this will solve the issue in the near future. Our apartment complex is usually fumigated weekly but will ensure it's done in proper manner to make your next stay more comfortable regarding the mosquitoes.

10/10 - Excelente

Viajante verificado

Hospedou-se por 4 diárias em ago. de 2019
Resposta de Sales Manager em 18 de set. de 2019
Thank you for your feedback! We are looking forward to seeing you again.

10/10 - Excelente

Viajante verificado

Hospedou-se por 4 diárias em jul. de 2019
Resposta de Landmark suites em 31 de jul. de 2019
Thank you for sharing your experience with us

10/10 - Excelente

Rumbidzai

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Awesome!
Awesome, really enjoyed my stay, it was like being at a home away from home.
Hospedou-se por 5 diárias em fev. de 2019

6/10 - Ok

Ole

Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Underlig oplevelse...
Har boet her 2 gange før og havde et rigtig godt indtryk. Men denne gang var det anderledes. Det så pludselig slidt ud, trin på trappe var løs og blev ikke lavet, ingen papir at tørre hænder i på toilettet og trods jeg gjorde opmærksom på fejl i motionscenter blev det ikke ordnet. Og så værelset - ingen drikkevand, ingen sæbeholder i bruser og vandet løb ud gennem fliserne, vand fra vask løb på gulvet og blev aldrig fikset helt. Men værst var min kollega havde ubudne gæster midt om natten og der blev intet gjort for at finde ud af det! Personale er flinke og venlige, men et par tjenere misforstod flere ordre. Politiet kom og konfiskerede al alkohol da de ingen licens havde - den afventede godkendelse. Så fra at være rigtig godt med skønne store værelser, god mad i restauranten og gåafstand til flere centre, så er sidste oplevelse så dårlig at de kun kan få middel oplevelse. Kommer næppe igen.
Hospedou-se por 3 diárias em fev. de 2019
Resposta de The Landmark Suites em 5 de mar. de 2019
Dear Mr. Ole, Thank you for taking the time to offer us a review. We thank you for your constructive feedback, it only helps us improve our services and facilities for a future experience. We are terribly sorry to hear about your negative experience and have taken note of your concerns especially with regard to the restaurant and are working on improving this. We thank you for your great comments on our friendly staff and spacious rooms and really wish you would change your mind and visit our property again so that we can turn your experience around.

10/10 - Excelente

Vera

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Awesome stay
We had an absolutely Fantastic stay at Landmark suites. The location is awesome & close to several amenities & shopping centres. The staff are very helpful & an absolute delight to deal with.
Hospedou-se por 5 diárias em dez. de 2018
Resposta de Landmark Suites em 7 de jan. de 2019
Dear Vera, Thank you for taking time to review The Landmark Suites. We greatly appreciate having you here with us during your stay and we look forward to hosting you once again in the near future. Thank you. Kind Regards, Sylvia Mbugua General Manager.

6/10 - Ok

Viajante verificado

Dirty bling bling ?
I stayed at the Landmark suites testing them in the search of serviced apartments in Nairobi for my business travels. And I am not convinced. The building is located close to the Westlands Mall and the apartment I got looked great at first view, maybe too much bright and bling bling, but whatever. Unfortunaltely, I found the walls very dirty, the door of the washing machine broken and the hose of the shower of the main room heavily filtering, so I got more water there than in the shower steam. I also foud that they do not take credit cards and, moreover, did not have change when I paid in cash my expenses. Another inconvenient is the strong curry smell in the common areas in the morning. Maybe the other apartments are better and the smell disapears during the day, but I will not come back soon.
Hospedou-se por 1 diária em set. de 2018

8/10 - Boa

Zubaida

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great location suites living
This is a very convenient business stay hotel that offers suites for the same price a a room elsewhere. The staff is great and location excellent for shopping and meetings and transport. Only problem which can be serious is the level of noise. With Single glazing all the outside noises come in and early in the morning one can hear noise. Also this time when I stayed, I had very noisy neighbors who made one night impossible and after I complained heavily to the reception next night they were contained.
Hospedou-se por 3 diárias em ago. de 2018
Resposta de Lisa em 17 de set. de 2018
Dear zubaida Thank you for taking time to review us and it was a pleasure hosting you secondly we would like to apologies for the noise and we hope that you will give us another opportunity to host you again once again thank you and welcome Warm Regards The Landmark Suites

8/10 - Boa

Rene, Jyderup

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Godt
Meget centralt , utroligt langsomme tjenere i restauranten .
Hospedou-se por 2 diárias em jun. de 2018
Resposta de Lisa em 17 de ago. de 2018
Dear Rene Thank you for staying with us we are glad to hear that you had a great stay and we are looking forward to hosting you again soon. Warm Regards The Landmark suites

10/10 - Excelente

Catherine, Sumter, SC

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
I came two day early and they accommodated me.
I came two day early and they accommodated me. They gave me an upgrade since my room wasn't ready. I stayed 4 nights instead of 2. Everything was just beautiful. The best suite to stay in if you are in Nairobi. Everything is just right there.
Hospedou-se por 1 diária em jun. de 2018
Resposta de Lisa em 30 de jun. de 2018
Dear Catherine Thanks for staying with us. We appreciate your feedback! and we are glad you enjoyed your stay Warm Regards The Landmarksuites

10/10 - Excelente

Edmond O

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Always my choice in Nairobi
As usual Landmark Suites was a great place to stay while in Nairobi. It has become a tradition for myself and friends to always stay here. The location, the apartments the staff and service are all great.
Resposta de lisa em 30 de abr. de 2018
Dear Edmond we are glad to hear that you had a great time and thank you for referring your friends to the landmark suites its always a pleasure hosting you once again thank you and welcome Warm Regards The Landmark suites Management

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very modern Landmark Suites
We only spent one night, arriving at 2 am and leaving the next morning. The hotel is new and very modern which not be to everyone's taste. The location in Westlands is very convenient to most international organizations' headquarters.
Resposta de Lisa em 24 de abr. de 2018
Dear Guest it was a pleasure hosting you during your recent visit to Nairobi we are glad to hear that you enjoyed your stay and we are looking forward to hosting you again Warm Regards The Landmark suites Management

10/10 - Excelente

LAVAZA

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A lovely choice no regrets worth the money
My stya at The Landmark was very very good and comfortable, the stuff were friendsly and ready to help i was impressed by the standard of the apartment and i will definately recommend to others and looking forward to come back again
Hospedou-se por 4 diárias em fev. de 2018
Resposta de Lisa em 17 de fev. de 2018
DearLavaza It was a pleasure hosting you we are glad to hear that you had a memorable time our goal is to always ensure that our guest feel at home Once again thank you and welcome Warm Regards The Landmark suites management

4/10 - Insatisfatória

Rebecca

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e conforto do quarto
Better options for less in Nairobi
Staff were friendly and tried their hardest, but not well trained. Since I'd booked on Hotels.com, it took me 45 minutes to check in - they were very confused. Always friendly and kind, but confused. No hot water in the room and WiFi that didn't extend into all parts of the room - I had to sit next to the door to get a signal.
Hospedou-se por 1 diária em set. de 2017
Dear Guest Thank you very much for your candid review of your recent stay at The Landmark Suites . Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments Thank you and welcome. kind regards Lisa Seleyian Reservations The Landmark Suites

8/10 - Boa

Andreas

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very comfortable apartments in Westlands
Again a great stay at The Landmark Suites in Westlands Nairobi. Perfect location and just next to Westgate Shopping Mall. Friendly staff. Beautiful and large apartments with fully equipped kitchen, nice furnitures.

8/10 - Boa

Viajante verificado

Pontos positivos: Serviço e funcionários e conforto do quarto
Amazing place stay
Amazing place, Apartments are very spacious The Whole place could be managed better, To improve the housekeeping department. Very friendly staff

6/10 - Ok

omar, Sweden

Good one
No AC in the room very hot. Alot of noise outside. Other wise is ok. The place OR hotel is new and did have alot to improve. The food available is only indian. There is no proppar Gym yet.

8/10 - Boa

Anna

Pontos positivos: Limpeza e conforto do quarto
Great location, but noisy and unflexible
After staying at Landmark Suites previously I will probably not stay here in the future when I return to Nairobi. The reasons being that although the location is brilliant, the night time shift is really service oriented and the apartment is well set up - however the disadvantages of constant drilling in the area, no policy for noices (usually produced by the establishment itself - reconstruction, water features etc), unreliable WiFi and a unflexible"managment" balances that out.

10/10 - Excelente

Barcode, London

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Beautiful decor nice staff
Made a change from.the regular hotels, its a boutique suites with all the amenities of home. Living room nice bathrooms bedroom etc, you can cook for yourself or use their room.service. very nice experience def recommended.