Fachada

Avaliações de Red Roof Inn Minneapolis - Plymouth

2 out of 5
Red Roof Inn Minneapolis - Plymouth
2600 Annapolis Lane N, Plymouth, MN

Avaliações

5,8
Nota 10 - Excelente. 157 de 999 avaliações" "
Nota 8 - Boa. 229 de 999 avaliações" "
Nota 6 - Ok. 202 de 999 avaliações" "
Nota 4 - Insatisfatória. 179 de 999 avaliações" "
Nota 2 - Terrível. 232 de 999 avaliações" "

6,2/10

Limpeza

6,4/10

Serviço e funcionários

5,2/10

Comodidades

5,8/10

Condições e instalações da propriedade

6,4/10

Cuidado com o meio ambiente

Avaliações

4/10 - Insatisfatória

Marcus

Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Dirty
Hospedou-se por 3 diárias em mar. de 2024
Resposta de OnielRediresponse Specialist em 27 de mar. de 2024
Thank you Marcus, for taking the time to write a review of your stay at the Red Roof Inn Minneapolis - Plymouth. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you weren't satisfied with our cleanliness, our apologies for all inconveniences. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 - Ok

K

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
The WiFi kept going out and my key card kept disabling, locking me out my room on multiple occasions. Amenities are average nothing special but it’s a good place to stay the night if you are not looking for much.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Nishaye RediResponse Specialist em 17 de mar. de 2024
Dear K, Thank you for taking the time to tell us about your experience at the Red Roof Inn Minneapolis - Plymouth. I am sorry you had less that a satisfactory experience prompting your 3/5 score. It seemed your stay felt short of your expectation due to the situation you described regarding the Wi-Fi and the key card not working to your liking. As it relates to the key card it is disactivated after a period of unused time due to security measures. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

2/10 - Terrível

Stephanie

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Couldn’t check in until well after 5pm. No working tv
Hospedou-se por 1 diária em jan. de 2024
Resposta de Sharma RediResponse Specialist em 26 de jan. de 2024
Thank you for taking a moment to leave a review, Stephanie. The staff and I at the RED ROOF INN MINNEAPOLIS - PLYMOUTH were disappointed to see your 1/5 score following your stay. You indicated that your experience did not meet your expectations due to being unable to check-in until after 5pm and the broken Tv. Our team is committed to satisfying our guest, so I am sorry to hear this was not achieved with you. Your comments have been shared with management in an effort to address your concerns.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I had a great experience here. Though the price was a bit high, I would easily stay at this hotel again and have stayed a couple times already. Staff was courteous and professional and that was appreciated. The only problem I had was with the key card every time the room was cleaned.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Adraine Rediresponse Specialist em 16 de jan. de 2024
Hello Robert,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MINNEAPOLIS - PLYMOUTH and I appreciate your 5/5 score following your stay. I am happy to read that you had a great experience with us and that you found the staff to courteous and professional. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 - Terrível

GLENN

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Run down facility, needs complete rehab! No breakfast!
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Gabrielle RediResponse Specialist em 28 de nov. de 2023
Dear Glenn,Thank you for your review following your stay at Red Roof Inn Minneapolis - Plymouth. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the run-down facility, as you described, and the lack of breakfast hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 - Excelente

Gerald

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good value, nice room. Slept well.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Recordo Rediresponse Specialist em 24 de nov. de 2023
Hello Gerald,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MINNEAPOLIS - PLYMOUTH. It's great to see you enjoyed your stay, resulting in a 5/5 score. Hearing you slept well in our nice room and also appreciated our good value, felt thrilling. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 - Excelente

Gerald

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Staff are helpful
I checked in late after midnight. Staff offered a later checkout as a result. Nice
Hospedou-se por 1 diária em out. de 2023
Resposta de Devorine Red Roof Management em 23 de out. de 2023
Thank you for taking the time to write a review of your stay, Gerald. I am glad to read that you were pleased with your experience and our late check out offer. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof Inn Minneapolis - Plymouth. We hope to see you again soon.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 - Excelente

Mario

Viagem de negócios
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Facilities in the room not properly maintained. Very Friendly staff.
Hospedou-se por 4 diárias em out. de 2023
Resposta de Devorine Red Roof Management em 23 de out. de 2023
Hi Mario,Thank you for sharing your thoughts following your stay at Red Roof Inn Minneapolis - Plymouth. It's great to hear that our staff was very friendly. However, you indicated that our facilities in the room not properly maintained and I truly apologize for any inconvenience caused. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Red Roof hopes that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 - Terrível

Sergio

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Bathroom light was burnt out and one of the pillows was dirty. Found some hair on the bed. People where very noisy and we could smell marihuana that was being smoked on the building
Hospedou-se por 1 diária em out. de 2023
Resposta de OnielRediresponse Specialist em 11 de out. de 2023
Hello Sergio,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Minneapolis - Plymouth. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described, please accept our apologies for any inconvenience. To uphold our high standards at RedRoof I’ve shared your encountered with management to ensure your satisfaction.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 - Ok

Mark

Pontos positivos: Serviço e funcionários
Hospedou-se por 4 diárias em out. de 2023
Resposta de Oniel Rediresponse Specialist em 11 de out. de 2023
Hello Mark,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating, following your stay at the Red Roof Inn Minneapolis - Plymouth. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 - Terrível

Eric

Viagem com a família
Hospedou-se por 1 diária em set. de 2023
Resposta de Kamaria Red Roof Management RediResponse Special em 6 de out. de 2023
Hello Eric, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MINNEAPOLIS - PLYMOUTH and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 - Excelente

casey

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great staff
Hospedou-se por 1 diária em out. de 2023
Resposta de Toni-Ann RediResponse Specialist em 5 de out. de 2023
Dear Casey,Thank you for taking the time to share your feedback regarding your experience at the Red Roof. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially our staff.We hope to continue to provide great experiences for you here at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 - Insatisfatória

Shawn, Missoula

Viagem com a família
Pontos negativos: Comodidades
This place is basically a dive. The general neighborhood is nice. This property is kind of run down and the other guests made us a bit nervous. I stayed here a few years ago and thought it was ok for a cheap motel. I won’t be staying here again.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Devorine Red Roof Management em 31 de out. de 2023
Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Minneapolis - Plymouth, Shawn. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the looks of the property and other guest. We will take your comments into consideration to make changes to improve our customer experience.Red Roof wishes you all the best in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 - Ok

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Room was fine but area seemed unsafe
Had a slow check-in, with the person behind the desk also helping others and answering the phone. He was hard to hear and it was hard to understand his accent. He never bothered to tell me how to find my room so I went back in to ask. He came out to do something else and told me it was upset on the back side but then I couldn’t understand what else he said. I asked if I should take the stairs up and he told me about an elevator half way down. Lots of people hanging around on both levels talking very loudly and even sitting outside on the ledge in front of our door. We did not feel safe. I got the impression some of them live at the hotel as there were several groups that seemed to know each other. There was a police car and ambulance leaving the parking lot when we arrived and two police cars in the lot when we returned to our room late evening.
Hospedou-se por 1 diária em set. de 2023
Resposta de Gabrielle RediResponse Specialist em 1 de out. de 2023
Dear Valued Guest,We are sorry to hear your recent experience at Red Roof Inn Minneapolis - Plymouth did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Gabrielle Red Roof Management RediResponse Specialist

8/10 - Boa

Alicia

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Accomodating
Hospedou-se por 1 diária em set. de 2023
Resposta de Oniel Rediresponse Specialist em 25 de set. de 2023
Hi Alicia,Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

8/10 - Boa

Elizabeth, Phoenix

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There must be people living there. Plants in the window and dog barking. Each night kids sitting on 2nd floor walk way, teenagers leaning on railing talking on phone. Seems like it was home for them.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Oniel Rediresponse Specialist em 23 de set. de 2023
Hello Elizabeth,Thank you for taking the time to write a review of your stay at the Red Roof Inn Minneapolis - Plymouth. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that we weren’t able to provide you with that ideal home away from home experience you deserve. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

8/10 - Boa

Daniel

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Comodidades
Best price in the area.
Hospedou-se por 1 diária em set. de 2023
Resposta de Olivia RediResponse Specialist em 18 de set. de 2023
Hello Daniel,The staff and I saw your survey following your recent stay at the Red Roof Inn Minneapolis - Plymouth. I am glad that you were pleased with our affordability. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 - Excelente

Gerald

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Affordable
Always an affordable option. Sometimes the hotel keys have problems and don't open the door. This is similar across Red Roof properties.
Hospedou-se por 1 diária em set. de 2023
Resposta de Antonio,RediResponse Specialist em 15 de set. de 2023
Dear Gerald,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MINNEAPOLIS - PLYMOUTH. It’s great to hear that you found our property to on cost efficient. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

8/10 - Boa

Bill

Hospedou-se por 5 diárias em ago. de 2023
Resposta de Oniel Rediresponse Specialist em 29 de set. de 2023
Hello Bill,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn Minneapolis - Plymouth. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

8/10 - Boa

Bill

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nearby restaurants are barely accessible by walking. Great for the price but any kind of continental breakfast would have improved the stay
Hospedou-se por 2 diárias em set. de 2023
Resposta de Devorine RediResponse Specialist em 7 de set. de 2023
Hi Bill,I appreciate your comments regarding your our great price following recent stay at the Red Roof Inn Minneapolis - Plymouth. I see your concern in relations to breakfast. Feedback from our guests is always welcome and your comments will be taken into consideration in an effort to address your concern as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

4/10 - Insatisfatória

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Door keys don't work always
Not sure what can be done to fix the door keys so you can get into the room. I like staying here. The location is good and the price is right but I had to run back to the office three times before the room key opened the door I was given.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Devorine RediResponse Specialist em 6 de set. de 2023
Dear Valued Guest!Thank you responding to our guest survey. I am delighted to hear that you like staying at our location. However, you indicated the key of the door didn't work properly and made your stay less than ideal. I will share your concern with the property management team in an effort to have it addressed. Thank you very much for bringing this to our attention.Thank you for choosing Red Roof Inn Minneapolis - Plymouth. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

6/10 - Ok

Pat

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em ago. de 2023
Resposta de Kerry-Lee RediResponse Specialist em 31 de ago. de 2023
Dear Pat, We at the RED ROOF INN MINNEAPOLIS - PLYMOUTH appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

2/10 - Terrível

Peter

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Dump
Hospedou-se por 1 diária em ago. de 2023
Resposta de Kerry-Lee RediResponse Specialist em 29 de ago. de 2023
Dear Peter, We at the RED ROOF INN MINNEAPOLIS - PLYMOUTH are saddened by your scoring of 1/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 - Boa

David

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Was charged $5.25 more upon arrival, said Expedia reservation pay was not sufficient.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Kerry-lee RediResponse Specialist em 31 de ago. de 2023
Dear David, The staff and I at the RED ROOF INN MINNEAPOLIS - PLYMOUTH appreciates your comments following your stay with us. In regards to the charges please contact the property directly. Feedback from our guest is always welcome as we aim to improve.Thank you for your comments.Sincerely,Kerry-leeRediResponse Specialist

10/10 - Excelente

Tom

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Kerry-Lee RediResponse Specialist em 19 de ago. de 2023
Dear Tom, We at the RED ROOF INN MINNEAPOLIS - PLYMOUTH are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

4/10 - Insatisfatória

Amber

Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Doors were locked and staff was not at the property when we arrived, he walked over from a neighbouring property about 30mins later. Toilet ran all night and the tank filled every 20 seconds. The room was very humid, the floor was lifting and you could see the water damage
Hospedou-se por 1 diária em ago. de 2023
Resposta de Kerry-Lee RediResponse Specialist em 13 de ago. de 2023
Hello Amber, Thank you for your feedback following your stay with us at the RED ROOF INN MINNEAPOLIS - PLYMOUTH. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an experience. You indicated the toilet was faulty, the room was humid and the floor was water damaged. Please know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

6/10 - Ok

Carol

Hospedou-se por 7 diárias em jul. de 2023
Resposta de Oshane RediResponse Specialist em 5 de ago. de 2023
Hello Carol,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MINNEAPOLIS - PLYMOUTH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist

2/10 - Terrível

Abdulahi

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2023
Resposta de Oshane RediResponse Specialist em 1 de ago. de 2023
Hello Abdulahi,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MINNEAPOLIS - PLYMOUTH and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist

4/10 - Insatisfatória

Alicia

Hospedou-se por 1 diária em jul. de 2023
Resposta de Linton Rediresponse Specialist em 29 de jul. de 2023
Dear Alicia,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Minneapolis Plymouth and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Regards,LintonRediresponse Specialist

10/10 - Excelente

Richard

Hospedou-se por 1 diária em jul. de 2023
Resposta de Kerry-Lee RediResponse Specialist em 19 de ago. de 2023
Dear Richard, We at the RED ROOF INN MINNEAPOLIS - PLYMOUTH are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

6/10 - Ok

Carol

Hospedou-se por 7 diárias em jul. de 2023
Resposta de Kerry-Lee RediResponse Specialist em 19 de ago. de 2023
Dear Carol, We at the RED ROOF INN MINNEAPOLIS - PLYMOUTH are appreciative of your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 - Boa

Barbara

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
7 out of 10
The only Red Roof locally to stay. The staff and the beds were good but the floor (i get it with dogs) was all loose) Im grateful for RRI because we travel with our 🐕 dogs and they're pet friendly.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Linton Rediresponse Specialist em 26 de jul. de 2023
Dear Barbara,I appreciate your feedback following your recent visit at the Red Roof Inn Minneapolis Plymouth. It's rewarding to read that our good bed, staff and pet stay free accommodations met your needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRediresponse Specialist

10/10 - Excelente

Kristopher

Pontos positivos: Serviço e funcionários
Ok
Hospedou-se por 1 diária em jul. de 2023
Resposta de Linton Rediresponse Specialist em 25 de jul. de 2023
Dear Kristopher,Thank you for telling us about your recent visit at the Red Roof Inn Minneapolis Plymouth. It's good to read you had a satisfactory experience, prompting your 5/5 score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRediresponse Specialist

8/10 - Boa

Yvonne

Hospedou-se por 2 diárias em jul. de 2023
Resposta de Kerry-Lee RediResponse Specialist em 13 de ago. de 2023
Dear Yvonne,We at the RED ROOF INN MINNEAPOLIS - PLYMOUTH are thrilled to have earned your almost perfect scoring of 4/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Kerry-LeeRediResponse Specialist

8/10 - Boa

TraTina

Hospedou-se por 1 diária em jul. de 2023

2/10 - Terrível

laurie

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Dirty
Sheets on both beds were stained. .
Hospedou-se por 1 diária em jul. de 2023
Resposta de Chevanese RediResponse Specialist em 17 de jul. de 2023
Dear Laurie,Thank you for taking the time to tell us about your experience at the Red Roof Inn Minneapolis Plymouth. I sincerely apologize that your stay didn’t meet your expectations. You indicated that you were unsatisfied with the stained sheets, which hindered your stay. Nevertheless, our team is committed to satisfying our guests, so we are very thankful for your feedback.I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,ChevaneseRediResponse Specialist

10/10 - Excelente

Kimberly

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Perfect for our needs. Nice and quiet!
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Linton Rediresponse Specialist em 14 de jul. de 2023
Hi Kimberly,I appreciate your feedback following your recent visit at the Red Roof Inn Minneapolis Plymouth. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.With appreciation,LintonRediresponse Specialist

10/10 - Excelente

Shearod

Hospedou-se por 1 diária em jul. de 2023
Resposta de Kerry-Lee RediResponse Specialist em 13 de ago. de 2023
Dear Shearod,We at the RED ROOF INN MINNEAPOLIS - PLYMOUTH are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Kerry-LeeRediResponse Specialist

10/10 - Excelente

Susan, Plymouth

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff is so accommodating. Very clean and updated.
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Linton Rediresponse Specialist em 12 de jul. de 2023
Hi Susan,Thank you for telling us about your recent visit at the Red Roof Inn Minneapolis Plymouth. It's rewarding to read that our accommodating staff, along with our clean and updated property met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.With thanks,LintonRediresponse Specialist

10/10 - Excelente

Susan, Plymouth

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff is amazing
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Nishaye RediResponse Specialist em 8 de jul. de 2023
Dear Susan,Thank you for taking the time to tell us details about your experience at the Red Roof Inn Minneapolis Plymouth. I am proud of my team for there exceptional customer service skills. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Please know that we value you as our guest and appreciate your business. We look forward to seeing you in your future travels.Sincerely,NishayeRediResponse Specialist

10/10 - Excelente

Gerald

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Always Dependable
Always nice. Easy access close to the highway. Slept well
Hospedou-se por 1 diária em jul. de 2023
Resposta de Nishaye RediResponse Specialist em 8 de jul. de 2023
Hello Gerald, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Minneapolis Plymouth. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay prompting your 10/10 score. I am happy you loved the convenience of our hotel to the highway and you slept well. We always enjoy hearing about the positive experiences our guests have at our hotels.Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Please know that we value you as our guest and appreciate your business. We look forward to seeing you in your future travels.Very truly yours,NishayeRediResponse Specialist

10/10 - Excelente

Susan, Plymouth

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
They all go above and beyond to make my stay awesome!!
Hospedou-se por 2 diárias em jul. de 2023
Resposta de Linton Rediresponse Specialist em 6 de jul. de 2023
Hello Susan,I appreciate your feedback following your recent visit at the Red Roof Inn Minneapolis Plymouth. I was happy to read that our hospitable staff met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,LintonRediresponse Specialist

10/10 - Excelente

Virginia

Viagem de negócios, Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza e serviço e funcionários
The Inn was clean, but the property upkeep was not as good. The tub was missing huge hunks of porcelain and the room was lacking any personality or pictures. The best part of our stay is that my great dane was allowed without any fee. Being able to travel with my dog is the best.
Hospedou-se por 1 diária em jul. de 2023
Resposta de Linton Rediresponse Specialist em 5 de jul. de 2023
Hi Virginia,Thank you for telling us about your recent visit at the Red Roof Inn Minneapolis Plymouth. I was happy to read that our clean facility and pet stay free policy met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.With thanks,LintonRediresponse Specialist

2/10 - Terrível

Miguel

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em jul. de 2023
Resposta de Linton Rediresponse Specialist em 5 de jul. de 2023
Dear Miguel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Minneapolis Plymouth and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

10/10 - Excelente

Susan, Plymouth

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff is amazing. Front desk and housekeeping all amazing!!!
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Linton Rediresponse Specialist em 5 de jul. de 2023
Hello Susan,Thank you for telling us about your recent visit at the Red Roof Inn Minneapolis Plymouth. It's so heartwarming to read that our amazing staff met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRediresponse Specialist

10/10 - Excelente

Susan, Plymouth

Rooms are clean and updated. Staff is amazing!
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Linton Rediresponse Specialist em 2 de jul. de 2023
Dear Susan,Thank you for telling us about your recent visit at the Red Roof Inn Minneapolis Plymouth. It's rewarding to read that our amazing staff, as well as our clean and updated rooms meeting your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.With thanks,LintonRediresponse Specialist

10/10 - Excelente

Mr

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
They are always great wonderful staff.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Linton Rediresponse Specialist em 2 de jul. de 2023
Dear Valued Guest,Thank you for telling us about your recent visit at the Red Roof Inn Minneapolis Plymouth. It's rewarding to read that our wonderful staff met your expectations. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.With thanks,LintonRediresponse Specialist

4/10 - Insatisfatória

Brian

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
In dire need of remodel
Old hotel, in dire need of remodel
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Olivia RediResponse Specialist em 30 de jun. de 2023
Dear Brian,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MINNEAPOLIS - PLYMOUTH. I am very sorry you were unhappy with your experience which led to your 2/5 rating. You indicated that you were unsatisfied with the upkeeped condition of the property which is truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

2/10 - Terrível

Randolph

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
No lighting in the sink area. Bathroom door was unclosable. Front door was impossible to open or close. Floors dirty. No remote for television.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Linton Rediresponse Specialist em 28 de jun. de 2023
Dear Randolph,Thank you for telling us about your recent experience at the Red Roof Inn Minneapolis Plymouth. We are sorry you had a less than satisfactory experience. You stated that the unclean floors, issue with the bathroom door and the other downsides mentioned hindered your stay. I am grateful for the feedback you provided so we are able to continually improve our hotel.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRediresponse Specialist

6/10 - Ok

Carol

Hospedou-se por 4 diárias em jun. de 2023
Resposta de Chevanese RediResponse Specialist em 17 de jul. de 2023
Hello Carol,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Minneapolis Plymouth and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist