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Avaliações de Hilton Garden Inn Minneapolis Downtown

3.5 out of 5
Hilton Garden Inn Minneapolis Downtown
1101 4th Ave S, Minneapolis, MN

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 535 de 1006 avaliações" "
Nota 8 - Boa. 247 de 1006 avaliações" "
Nota 6 - Ok. 103 de 1006 avaliações" "
Nota 4 - Insatisfatória. 66 de 1006 avaliações" "
Nota 2 - Terrível. 55 de 1006 avaliações" "

8,8/10

Limpeza

8,8/10

Serviço e funcionários

8,0/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Declan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was good, prices on booking apps are not correct compared to actual pricing. They were kind enough to price match however. Overall, a good room with good services!
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

Tracy

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
People working the front desk were very unhelpful and not friendly. Everything else was great!
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Ellen F - Front Office Manager em 18 de mai. de 2024
Dear Tracy,Thank you for taking the time to provide us with valuable feedback. We are sorry to hear of your concern related to the service you received at the front desk. We apologize for falling short in that regard. Your business is important to us. If you have any additional information regarding the situation that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

6/10 - Ok

Jeong-Ho, West Hollywood

Viagem de negócios
Pontos positivos: Serviço e funcionários
There was a dirty undershirt left on the shelf. Had to call the staff to get it removed. DirecTV remote control was tacky. Otherwise, OK location and friendly staff.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Ellen F - Front Office Manager em 16 de mai. de 2024
Dear Jeong-Ho,Thank you for taking the time to leave us a review. Your feedback is important to us. We are sorry to hear that you were not more satisfied overall with your recent stay with us due to the reasons you mentioned. We apologize for those matters in your guest room. We greatly appreciate your recent business and hope to be able to see you again in the future.Sincerely,

10/10 - Excelente

britany

Viagem com a família, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice atmosphere, staff, room, all the above, we enjoyed our stay
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Ellen F - Front Office Manager em 16 de mai. de 2024
Dear Britany,Thank you for taking the time to leave us a review. Your feedback is important to us. We are delighted to hear that you were extremely satisfied with your recent stay with us. Thank you for your kind words about our team. We greatly appreciate your business and hope to be able to see you again in the future.Sincerely,

10/10 - Excelente

Doris

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean quiet
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Ellen F - Front Office Manager em 14 de mai. de 2024
Dear Doris,Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We are delighted to hear that you had a lovely experience at our hotel recently. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,

10/10 - Excelente

Matthew

Viagem de negócios
Pontos positivos: Comodidades
Great!
Hospedou-se por 1 diária em mai. de 2024
Resposta de Ellen F - Front Office Manager em 13 de mai. de 2024
Dear Matthew,Thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience with us recently. It was a pleasure to have served you. We hope to be able to see you again in the future should your travels bring you back this direction.Sincerely,

10/10 - Excelente

Michael

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Ellen was great and very welcoming.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Ellen F - Front Office Manager em 10 de mai. de 2024
Dear Michael,Thank you for taking the time to leave us a review. We are delighted to hear that you had a wonderful experience with us. Thank you for your shout out! It was a pleasure to have served you, and we hope to see you back in the future should your travels bring you back this way.Sincerely,

8/10 - Boa

Kristen

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2024
Resposta de Ellen F - Front Office Manager em 8 de mai. de 2024
Dear Kristen,Thank you for taking the time to leave us a review. We are glad to hear that you were overall very satisfied with your recent stay at our property. It was a pleasure to have served you. We hope to see you again on a future stay should your travels bring you back to downtown Minneapolis!Sincerely,

8/10 - Boa

Jessica

Viagem a dois
Really tricky to get to for out of town folk, but nice hotel. Breakfast was not included which we did not know until we started grabbing stuff, but decently priced. Valet parking for some reason didn’t move the car to the lot
Hospedou-se por 1 diária em mai. de 2024
Resposta de Ellen F - Front Office Manager em 5 de mai. de 2024
Dear Jessica,Thank you for taking the time to leave us a review. We are glad to hear that you were mostly satisfied overall with your recent stay. It was a pleasure to have served you. We hope to be able to see you again on a future visit.Sincerely,

10/10 - Excelente

Scott

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel staff and rooms. Very nice Lobby and hang out area! Not far from main part of downtown. Outside immediate area a little run down and grungy. Sidewalks are rough and need work!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Ellen F - Front Office Manager em 3 de mai. de 2024
Dear Scott,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are delighted to hear that you had a lovely stay with us recently. Thank you for taking the time to mention our team members. We are glad you enjoyed our lobby and your guest room. It was a pleasure to have served you, and we hope to see you again on a future stay.Sincerely,

8/10 - Boa

Nancy

Viagem com a família
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The food served was very good. It was difficult to get to the hotel coming from the south. GPS kept taking us back to the highway because there was no way to turn into the hotel. Rooms were clean and staff was friendly. it was close to the Orpheum where we were seeing a show and parking was very accessable.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ellen F - Front Office Manager em 3 de mai. de 2024
Dear Nancy,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are glad to hear that you were very satisfied overall with your recent stay. We are glad you enjoyed our Garden Grille and Bar. We apologize for the trouble you had with finding us originally - we are actively working both with Google regarding our GPS positioning and with the City of Minneapolis to get additional signage. It was a pleasure to have served you, and we hope to be able to see you again on a future stay.Sincerely,

10/10 - Excelente

Thomas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, friendly staff and convieniently located in the city to get back on the highway.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ellen F - Front Office Manager em 3 de mai. de 2024
Dear Thomas,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are delighted to hear that you had a lovely stay with us recently. Thank you for taking the time to mention our team members. We are glad you enjoyed our location and cleanliness. It was a pleasure to have served you, and we hope to see you again on a future stay.Sincerely,

8/10 - Boa

Heidi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to the venue of our event
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 30 de abr. de 2024
Dear Heidi,Thank you for taking the time to leave us a review! We are glad to hear that you enjoyed our hotel overall, particularly the location. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again on a future stay.Sincerely,

6/10 - Ok

Shilo

Pontos positivos: Limpeza e serviço e funcionários
Property was nice and clean but out rooms fridge was broken and window coverings couldn’t pull down, our room was next door to room service room and ice machine so it was a night of noise and inconvenience
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ellen F - Front Office Manager em 30 de abr. de 2024
Dear Shilo,Thank you for taking the time to leave us a review - your feedback is important to us! We are sorry to hear that you were not more satisfied overall with your recent stay due to the concerns you mentioned regarding your guest room. We appreciate you bringing these matters to our attention so that we may address them. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again on a future stay.Sincerely,

8/10 - Boa

Dr. Mark

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very clean, good staff, not “garden” like.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Ellen F - Front Office Manager em 28 de abr. de 2024
Dear Dr. Mark,Thank you for taking the time to leave us a review - your feedback is important to us. We are glad to hear that you were mostly satisfied overall with your recent experience. Thank you for taking the time to mention our staff. If there is any additional feedback that you have for me that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

10/10 - Excelente

Rashyia

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The stay was nice! Loved the fire out in the front
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ellen F - Front Office Manager em 5 de mai. de 2024
Dear Rashyia,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied overall with your recent experience at our hotel. It was a pleasure to have served you. We hope to be able to see you again on a future visit.Sincerely,

4/10 - Insatisfatória

desiree

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Ellen F - Front Office Manager em 25 de abr. de 2024
Dear Desiree,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied with your recent experience overall. If there is any additional feedback that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

10/10 - Excelente

Christian

Hospedou-se por 1 diária em mar. de 2024
Resposta de Ellen F - Front Office Manager em 30 de abr. de 2024
Dear Christian,Thank you for taking the time to leave us a review! We are delighted to hear that you were extremely satisfied with your recent experience at our property. It was a pleasure to have served you. Your business is very important to us, and we hope to be able to see you again on a future stay.Sincerely,

2/10 - Terrível

Kristopher

Viagem a dois
Pontos positivos: Limpeza e comodidades
Pontos negativos: Serviço e funcionários
I booked a 1 king bed and was given a 2 queen bed room and then they charged me for breakfast and 50 dollars for parking and I paid way more than I should’ve for not even getting what I booked
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ellen F - Front Office Manager em 8 de abr. de 2024
Dear Kristopher,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied with your stay for the reasons you mentioned, including the cost of our amenities. We apologize for the change in room type you experienced. It was a pleasure to have served you - your business is important to us.Sincerely,

4/10 - Insatisfatória

Tanner

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ellen F - Front Office Manager em 11 de abr. de 2024
Dear Tanner,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied overall with your recent experience with us. If there is any additional information that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

4/10 - Insatisfatória

Jennifer

Viagem a dois
Extremely crowded and very difficult to get to
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ellen F - Front Office Manager em 8 de abr. de 2024
Dear Jennifer,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied with your stay for the reasons you mentioned. We apologize for any congestion as it sounds like you arrived during a busy time. It was a pleasure to have served you - we greatly appreciate your recent business.Sincerely,

6/10 - Ok

Sahil

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ellen F - Front Office Manager em 25 de abr. de 2024
Dear Sahil,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied with your recent experience overall. If there is any additional feedback that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

10/10 - Excelente

David

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location for my needs around the area.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Ellen F - Front Office Manager em 6 de abr. de 2024
Dear David,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent experience with us and enjoyed our location. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,

8/10 - Boa

Emily

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The only issue was that the breakfast there was so expensive for what it was offering.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Ellen F - Front Office Manager em 3 de abr. de 2024
Dear Emily,Thank you for taking the time to leave us a review. We are glad to hear that you were mostly satisfied overall with your recent stay at our hotel. We are sorry to hear that you were not satisfied with the cost of our breakfast options. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again in the future.Sincerely,

8/10 - Boa

lynn

Hospedou-se por 1 diária em mar. de 2024
Resposta de Ellen F - Front Office Manager em 24 de abr. de 2024
Dear Lynn,Thank you for taking the time to leave us a review! We are glad to hear that you were very satisfied with your recent experience at our property. Your business is important to us. It was a pleasure to have served you, and we hope that you will stay with us again in the future.Sincerely,

8/10 - Boa

Nancie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was fine. No one replenished the coffee in the room the second day .
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ellen F - Front Office Manager em 3 de abr. de 2024
Dear Nancie,Thank you for taking the time to leave us a review. We are glad to hear that you were overall mostly satisfied with your recent stay at our hotel. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again on a future visit.Sincerely,

10/10 - Excelente

Robert

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very clean property and easy check in and check out
Hospedou-se por 1 diária em mar. de 2024
Resposta de Ellen F - Front Office Manager em 27 de mar. de 2024
Dear Robert,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent stay. It was a pleasure to have served you, and we hope to be able to see you again in the future.Sincerely,

4/10 - Insatisfatória

Apramapar

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nothing
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 15 de mar. de 2024
Dear Apramapar,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied overall with your recent experience at our property. If there is anything in particular you would like to share that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,

6/10 - Ok

Emerson

Pontos positivos: Serviço e funcionários e comodidades
I booked king bed but instead i got double queen beds. I am only one person…..
Hospedou-se por 1 diária em mar. de 2024
Resposta de Ellen F - Front Office Manager em 9 de mar. de 2024
Dear Emerson,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied with your recent stay due to issues with your room type. It was a pleasure to have served you - we appreciate your recent business.Sincerely,

2/10 - Terrível

Justin

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I checked out early turned in keys at 8 o'clock on the 26th no communication probably got charged for it either way
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 29 de fev. de 2024
Dear Justin,Thank you for taking the time to provide us with feedback. We are sorry to hear that you were not satisfied with your stay due to some billing confusion. Your reservation was fully pre-paid at the time of booking. If there is any way we can be of further assistance, please do not hesitate to reach out to me directly.Sincerely,

6/10 - Ok

Damonyka

Viagem a dois
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
Not horrible, wouldn’t book again. Pool area was small, bar and dining area small & not really what I was looking for. Parking at this location is not worth the valet price. They just don’t have enough space based on size of property. Not a bad experience, just not somewhere I’d book again.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 28 de fev. de 2024
Dear Damonyka,Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We are sorry to hear that you were not more satisfied with your experience overall based on our amenities and that it will negatively impact your decision to stay with us in the future.Sincerely,

8/10 - Boa

jamie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Parking is $35 per night plus tax and breakfast is $20 per person! Not correct on Expedia’s site! Very close to Minneapolis convention center! Tip to save money, park with city meters on street in front of hotel or by the dog park across street! We paid $13 for entire weekend! Even moved car and found different parking spot no problem!
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 28 de fev. de 2024
Dear Jamie,Thank you for taking the time to leave us a review. Your feedback is important to us. We are sorry to hear that the price of our amenities came as a shock to you - we will double check to ensure our information is up to date. We are glad to hear that you were overall quite satisfied with your experience at our hotel. It was a pleasure to have served you, and we hope to be able to see you again in the future.Sincerely,

4/10 - Insatisfatória

Tony

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 20 de mar. de 2024
Dear Tony,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied overall with your recent experience with us. If there is any additional information you feel would be beneficial for us to know, please do not hesitate to reach out to me directly. It was a pleasure to have served you.Sincerely,

10/10 - Excelente

Joseph

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location just a 15 min walk from US Bank Stadium. Friendly staff, clean rooms and for the location surprisingly quiet.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 21 de fev. de 2024
Dear Joseph,Thank you for taking the time to leave us a review - your feedback is important to us. We are delighted to hear that you were extremely satisfied overall with your recent stay. Thank you for your kind words about our team members. It was a pleasure to have served you. We hope to be able to see you again in the future should you attend another event at US Bank Stadium.Sincerely,

10/10 - Excelente

Dillan

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 20 de mar. de 2024
Dear Dillan,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent experience with us. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,

10/10 - Excelente

Kaitlin

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Honestly a very clean facility. The pool was very clean as well the rooms. Staff was all around nice and friendly, breakfast was reasonable and good! The valet did fill up, but the front desk was helpful in giving me options for parking nearby.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 21 de fev. de 2024
Dear Kaitlin,Thank you for taking the time to leave us a review - your feedback is important to us. We are glad to hear that you were extremely satisfied overall with your recent stay. It was a pleasure to have served you. We hope to be able to see you again on a future stay.Sincerely,

6/10 - Ok

Corinne

Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 20 de mar. de 2024
Dear Corinne,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied overall with your recent experience with us. If there is any additional information you feel would be beneficial for us to know, please do not hesitate to reach out to me directly. It was a pleasure to have served you.Sincerely,

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Disappointing
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 21 de fev. de 2024
Dear Anonymous,Thank you for taking the time to leave us a review. We are sorry to hear that you were disappointed with your stay. If there is anything else you would like to let us know about regarding your experience, please do not hesitate to reach out to me directly.Sincerely,

6/10 - Ok

Troy

Viagem com a família
Nice hotel for the cost. No self parking and valet is expensive. Furniture in the room needs wiped down, lots of finger prints.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 18 de fev. de 2024
Dear Troy,Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed our hotel in general. We are sorry to hear that you were not pleased with our valet parking option. Thank you for the feedback regarding the furniture in the room - we will address this matter with our Housekeeping team. It was a pleasure to have served you. We appreciate your business and hope to see you again in the future.Sincerely,

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos negativos: Serviço e funcionários
Absolutely ridiculous! Outraged!
There was no parking left, had to park in a car ramp blocks down to only pay more money to stay at a hotel. I could have stayed other places and will take my business elsewhere next time would not recommend two young ladies should not have to walk the cold streets of Minneapolis to park their car. I’ll find a hotel with parking included next time!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 18 de fev. de 2024
Dear Anonymous,Thank you for taking the time to provide us with valuable feedback regarding your recent stay at our hotel. We are sorry to hear that you were not satisfied due to our valet having reached full capacity. We apologize for this inconvenience and the impact that it had overall.Sincerely,

10/10 - Excelente

Brenda

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
There was very helpful staff at the front desk. They helped us navigate to the interstate from the hotel. They went above and beyond to get us there safely.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 17 de fev. de 2024
Dear Brenda,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent stay at our hotel. Thank you for your kind words about our staff. We are happy to have helped you with the navigation. It was a pleasure to have served you, and we hope to be able to see you again on a future visit.Sincerely,

10/10 - Excelente

Teaunne

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 14 de fev. de 2024
Dear Teaunne,Thank you for taking the time to leave us a review. We are glad to hear that you were extremely satisfied with your recent stay at our hotel. It was a pleasure to have served you. We appreciate your business and hope to be able to see you again soon.Sincerely,

4/10 - Insatisfatória

Alissa

Viagem com a família
I believe there should be a free breakfast included with the cost of the room. That’s a standard in most every hotel. At a bare minimum there should be hot coffee on the lobby- that’s just good hospitality.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 14 de fev. de 2024
Dear Alissa,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not satisfied with your stay due to the cost of our breakfast service. We do have coffee available for guests while breakfast is running. We apologize for the lack of coffee available at other times. It was a pleasure to have served you.Sincerely,

10/10 - Excelente

JUAN

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lugar agradable y como para hospedarse
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 8 de fev. de 2024
Dear Juan,Thank you for taking the time to leave us a review. We are very glad to hear that you enjoyed our hotel. It was a pleasure to have served you. We appreciate your business and hope to see you again soon!Sincerely,

10/10 - Excelente

Douglas

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quiet
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 7 de fev. de 2024
Dear Douglas,Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed our property and were extremely satisfied with your recent stay. It was a pleasure to have served you. We hope to be able to see you again should your travels bring you back to downtown Minneapolis.Sincerely,

2/10 - Terrível

Kayla

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
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Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 7 de fev. de 2024
Dear Kayla,Thank you for taking the time to leave us a review. We are sorry to hear that you were not satisfied with your recent stay. If you have any additional feedback that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly. We are always looking for ways we can improve the experience for all of our guests.Sincerely,

6/10 - Ok

Viajante verificado

Pontos negativos: Condições e instalações da propriedade
Won't be staying again
The nightstand light was not working and found out it wasn't even plugged in, the bed squeeked when you would get on it, and the tv would constantly flicker on and off while watching it.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 7 de fev. de 2024
Dear Anonymous,Thank you for taking the time to provide us with valuable feedback regarding your recent stay at our hotel. We are sorry to hear that you were not more satisfied overall due to the reasons you mentioned. We regret that these factors will negatively impact your decision to stay with us in the future.Sincerely,

8/10 - Boa

Samuel

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was convenient and easily accessible to transport. What i didn't like about them was that breakfast wasn't added fee, i had to pay separately for it.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Ellen F - Front Office Manager em 1 de fev. de 2024
Dear Samuel,Thank you for taking the time to leave us a review. Your feedback is important to us. We are glad to hear that you were mostly satisfied overall with your recent stay at our property. It was a pleasure to have served you. We hope to be able to see you again in the future should your travels bring you back this direction.Sincerely,

10/10 - Excelente

John

Hospedou-se por 1 diária em jan. de 2024
Resposta de Ellen F - Front Office Manager em 20 de mar. de 2024
Dear John,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent experience with us. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,

10/10 - Excelente

Tony

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good customer service. Very friendly. Close to convention center.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Ellen F - Front Office Manager em 31 de jan. de 2024
Dear Tony,Thank you for taking the time to leave us a review. We are delighted to hear that you had a lovely stay and received excellent service from our team. It was a pleasure to have served you, and we hope that you will be back to see us again in the future.Sincerely,