Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 578 de 1000 avaliações" "
10 - Excelente
578
Nota 8 - Boa. 315 de 1000 avaliações" "
8 - Boa
315
Nota 6 - Ok. 73 de 1000 avaliações" "
6 - Ok
73
Nota 4 - Insatisfatória. 21 de 1000 avaliações" "
4 - Insatisfatória
21
Nota 2 - Terrível. 13 de 1000 avaliações" "
2 - Terrível
13
9,2/10
Limpeza
9,0/10
Serviço e funcionários
8,4/10
Comodidades
8,8/10
Condições e instalações da propriedade
8,0/10
Cuidado com o meio ambiente
Avaliações
8/10 - Boa
rrpg, São Paulo
10 de jul. de 2017
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Confortável, ótimo quarto
Quarto muito bom, amplo, limpo, cama confortável e facil acesso para quem está de carro. Vários lugares para comer perto
rrpg
Hospedou-se por 8 diárias em jun. de 2017
Resposta de Andrew Maynard em 21 de jul. de 2017
Dear rrpg,
Thank you kindly for taking the time to review our hotel on Expedia.
I am delighted that you enjoyed your stay and especially the comfortable bed and location.
I appreciate you sharing your experience with me.
We look forward to welcoming you again soon.
Kind regards,
Andrew Maynard
General Manager
6/10 - Ok
rrpg, sao paulo
6 de mai. de 2017
Hotel funcional e bem localizado
Bom hotel, porém acho que pelo preço a internet tinha que estar incluída na diária
rrpg
Resposta de Andrew Maynard em 8 de mai. de 2017
Hi rrpg, Thank you so much for your feedback, I am really happy that you enjoyed your stay so much and that the staff were especially friendly. I look forward to welcoming you back in the future. Warm Regards, Andrew Maynard General Manager
6/10 - Ok
Vicky
1 de mai. de 2024
Pontos positivos: Serviço e funcionários
Vicky
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Ashan Abeykoon General Manager em 2 de mai. de 2024
Dear Vicky,Thank you for 3 stars rating for your stay.If you would like to add anything or provide further feedback I would be happy to listen.Warm regards,
8/10 - Boa
Hong Ying Maggie
19 de mar. de 2024
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Too far away from city and other attraction areas.
The train station is old and not modernized, no undercover paveway walking from hotel to train station.
Hong Ying Maggie
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Ashan em 21 de mar. de 2024
Dear Hong,Thank you for sharing your feedback with us. We appreciate your insights, as they help us continually improve our services.We apologize if the distance from the city center did not meet your expectations. We recommend exploring our convenient transportation options, including taxis and rideshare services, which can swiftly connect you to the heart of the city.Thank you for choosing Novotel, and we hope to welcome you back soon.Sincerely,Ashan AbeykoonGeneral Manager
8/10 - Boa
Stacey
24 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice facilities. Nearby eateries and shopping and entertainment. Breakfast was average
Stacey
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ashan em 2 de abr. de 2024
Dear Stacey,Thank you for choosing Novotel for your recent stay, and for taking the time to share your feedback. We appreciate your positive comments about our nice facilities, as well as the convenience of being close to eateries and shopping. Our central location is indeed a highlight for many of our guests.We apologize that your breakfast experience did not meet your expectations. Rest assured, we take your feedback seriously, and our team is actively reviewing our breakfast offerings to ensure an improved experience for all our guests.We hope to have the opportunity to welcome you back to Novotel in the future, where we aim to exceed your expectations once again.Sincerely,Ashan AbeykoonGeneral Manager
8/10 - Boa
Robby
Viagem com família e crianças pequenas
1 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was tidy and room service menu was reasonable and high quality.
Robby
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Ashan em 2 de fev. de 2024
Dear Robby,Thank you for your review. We are delighted to hear that you found your room tidy and the room service menu reasonable and of high quality. We take pride in providing our guests with the best possible experience and we are glad that we were able to meet your expectations. We hope to have the pleasure of welcoming you back soon. If you have any further feedback or concerns, please do not hesitate to contact us. Regards,Ashan AbeykoonGeneral Manager
10/10 - Excelente
Vahe
Viagem com a família
21 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
5 star safe
Vahe
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Ashan Abeykoon General Manager em 1 de fev. de 2024
Dear Vahe, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
10/10 - Excelente
Daniel
Viagem com família e crianças pequenas
15 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Daniel
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Ashan Abeykoon General Manager em 1 de fev. de 2024
Dear Daniel, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
10/10 - Excelente
Tim
Viagem com a família
8 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Tim
Hospedou-se por 7 diárias em dez. de 2023
Resposta de Ashan em 8 de jan. de 2024
Dear Tim,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager
10/10 - Excelente
Warren
Viagem a dois
4 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Warren
Hospedou-se por 3 diárias em dez. de 2023
Resposta de Ashan em 8 de jan. de 2024
Dear Warren,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager
10/10 - Excelente
Adam
Viagem com a família
4 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, quiet in rooms, close to food and shopping all walking distance
Adam
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Ashan Abeykoon, General Manager em 6 de dez. de 2023
Dear Adam,Thank you very much for your positive review from your recent stay here at Novotel Melbourne Glen Waverley.We are pleased to hear you enjoyed our hotels location and that you had a comfortable stay.We look forward to welcoming you back again soon.
8/10 - Boa
David
3 de dez. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
David
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Mannoj Arora Guest Service Manager em 5 de dez. de 2023
Dear David,Thank you for your time to provide a feedback.We look forward to welcome you in near future.Warm regards,
10/10 - Excelente
Wendy
26 de nov. de 2023
Pontos positivos: Limpeza e comodidades
Wonderful place to stay
Good shopping area
Close to station for transport
Wendy
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Ashan em 28 de nov. de 2023
Dear Wendy, Thank you for taking the time to share your positive experience at Novotel Melbourne Glen Waverley. We're delighted to hear that you enjoyed our fantastic location. Your feedback is greatly appreciated and look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Ashan AbeykoonGeneral Manager
10/10 - Excelente
Kouji
22 de nov. de 2023
Kouji
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Ashan Abeykoon, General Manager em 14 de dez. de 2023
Dear Kouji,Thank you for your feedback from your recent stay with us.
8/10 - Boa
Vinesh
Viagem com família e crianças pequenas
19 de nov. de 2023
Pontos positivos: Limpeza e serviço e funcionários
Nice hotel in Glen Waverley bit annoying you have to pay extra for parking and the shower half door is terrible
Vinesh
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Abbee Barr - Guest Service Manager em 20 de nov. de 2023
Dear Vinesh,Thank you for your feedback regarding your recent stay with us here at Novotel Melbourne Glen Waverley. We're truly sorry to hear about the concerns you've raised. We appreciate your feedback regarding the shower and will pass this comment along.Please note we did try to contact you during your stay to discuss your previous review. If there is any issues please feel free to contact our friendly reception team during your stay so we can help to make your stay as comfortable as possible whilst still in house with us.We would love the opportunity to have you and your family stay with us again.Sincerely,
8/10 - Boa
Fraidoon
4 de nov. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fraidoon
Hospedou-se por 3 diárias em out. de 2023
Resposta de Ashan Abeykoon, General Manager em 5 de nov. de 2023
Dear Fraidoon,Thank you for your review regarding your recent stay here at Novotel Melbourne Glen Waverley.Please let us know if you have any further feedback.Thank you again and we look forward to welcoming you back.Sincerely
10/10 - Excelente
Andre
23 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Andre
Hospedou-se por 3 diárias em out. de 2023
Resposta de Ashan Abeykoon- General Manager em 24 de out. de 2023
Dear Andre,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.
10/10 - Excelente
Alisha
Viagem com família e crianças pequenas
22 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lovely yet again! Thanks.
Alisha
Hospedou-se por 1 diária em out. de 2023
Resposta de Ashan Abeykoon em 23 de out. de 2023
Dear Alisha,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager
10/10 - Excelente
Suzanne
3 de out. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Friendly welcoming staff nice and private and had a nice swim in the pool
Suzanne
Hospedou-se por 1 diária em set. de 2023
Resposta de Mannoj Arora Guest Service Manager em 8 de out. de 2023
Dear Suzanne,Thank you for taking the time to share your positive experience at Novotel Melbourne Glen Waverley. We're delighted to hear that you enjoyed our pool facility and found our staff nice and friendly. Your feedback is greatly appreciated and will be shared with our team. We're committed to ensuring that every guest's visit is exceptional, and we look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Mannoj AroraGuest Service Manager
10/10 - Excelente
Robert
14 de set. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel came highly recommended and did not disappoint. Brilliant breakfast options and staff were fabulous. Will be back.
Robert
Hospedou-se por 2 diárias em set. de 2023
Resposta de Mannoj Arora Guest Service Manager em 16 de set. de 2023
Dear Robert, Thank you for taking the time to tell us about your recent visit to the Novotel Melbourne Glen Waverley. I am glad to hear you found breakfast offering brilliant and staff fabulous. Thank you for this excellent feedback.Thank you again for sharing your experience Robert and we hope to welcome you back in the near future. Sincerely,
10/10 - Excelente
Rohan
Viagem com a família
31 de ago. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great spot for families
Rohan
Hospedou-se por 1 diária em ago. de 2023
Resposta de Abbee Barr - Guest Service Manager em 2 de set. de 2023
Dear Rohan,Thank you for your feedback regarding your recent stay here with us at Novotel Melbourne Glen Waverley.I am pleased to hear you found our hotels location a convenient option for you and your family.Thank you again and we look forward to welcoming you back again in the near future.
10/10 - Excelente
Beng Khoon
5 de ago. de 2023
Beng Khoon
Hospedou-se por 7 diárias em jul. de 2023
Resposta de Abbee Barr - Guest Service Manager em 10 de ago. de 2023
Dear Beng Khoon,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.
8/10 - Boa
Angela
18 de jun. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Angela
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Abbee Barr - Guest Service Manager em 23 de jun. de 2023
Dear Angela,Thank you for taking the time to provide feedback from your recent stay with us here at Novotel Melbourne Glen Waverley.We look forward to welcoming you back again soon!
10/10 - Excelente
Shannon
13 de jun. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Shannon
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Novotel Melbourne Glen Waverley em 17 de jun. de 2023
Thank you for providing your feedback from your recent stay with us here at Novotel Melbourne Glen Waverley.Thank you for such an encouraging score, we look forward to welcoming you back again in the near future.
10/10 - Excelente
Michelle
Viagem de negócios
10 de jun. de 2023
Pontos positivos: Limpeza e conforto do quarto
Michelle
Hospedou-se por 6 diárias em jun. de 2023
Resposta de Novotel Melbourne Glen Waverley em 17 de jun. de 2023
Thank you Michelle for your encouraging score.We look forward to welcoming you back!
10/10 - Excelente
Aarron
5 de jun. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pretty good
Aarron
Hospedou-se por 1 diária em jun. de 2023
Resposta de Novotel Melbourne Glen Waverley em 5 de jun. de 2023
Dear Aarron,Thank you for your feedback!We look forward to welcoming you back again in the near future.
4/10 - Insatisfatória
Nicholas
Viagem de negócios
4 de jun. de 2023
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Unexpected
Pretty run down and needs a good clean
Nicholas
Hospedou-se por 1 diária em mai. de 2023
Resposta de Novotel Melbourne Glen Waverley em 5 de jun. de 2023
Dear Nicholas,Thank you for your feedback.We will pass this onto management and we appreciate you sharing your concerns.
10/10 - Excelente
Deanna, LAVINGTON
16 de mai. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Deanna
Hospedou-se por 1 diária em mai. de 2023
Resposta de Mannoj Arora Guest Service Manager em 10 de jun. de 2023
Dear Deanna,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
8/10 - Boa
Kisung
Viagem de negócios
1 de mai. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Kisung
Hospedou-se por 7 diárias em abr. de 2023
Resposta de Mannoj Arora Guest Service Manager em 2 de mai. de 2023
Dear Kisung,Thank you for your feedback and stay with us.Sincerely,
10/10 - Excelente
Narinder
27 de abr. de 2023
Narinder
Hospedou-se por 1 diária em abr. de 2023
Resposta de Mannoj Arora Guest Service Manager em 18 de mai. de 2023
Dear Narinder,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased that you enjoyed your overall experience with us and trust you were able to have a relaxing visit.Thank you again for sharing your thoughts and we hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Sincerely,
6/10 - Ok
Suzanne
Viagem com a família
23 de abr. de 2023
Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Staff did not want to issue me a receipt and told me to ask wotif to get one. First time to encounter that!
Suzanne
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Novotel Melbourne Glen Waverley em 24 de abr. de 2023
Dear Suzanne,Thank you for providing feedback from your recent stay here with us at Novotel Melbourne Glen Waverley.Unfortunately when payment is not made directly with the hotel, the receipts are not issued by us.However, we appreciate your feedback.Thank you again.Sincerely,
10/10 - Excelente
Ray
20 de abr. de 2023
Ray
Hospedou-se por 1 diária em abr. de 2023
Resposta de Novotel Melbourne Glen Waverley em 22 de abr. de 2023
Thank you Ray for providing feedback from your recent stay with us.We appreciate your feedback and look forward to welcoming you back again in the near future.
2/10 - Terrível
John
20 de abr. de 2023
John
Hospedou-se por 1 diária em abr. de 2023
Resposta de Novotel Melbourne Glen Waverley em 11 de mai. de 2023
Thank you for providing feedback.We are sorry to hear your experience did not meet your expectations.We hope you will give us the chance to better serve you in the future.
10/10 - Excelente
Scott
Viagem com a família
18 de abr. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
One night stop before hospital admission
Modern amenities and close to endless restaurants, shopping and entertainment.
We stayed in a standard room with 2 doubles and we were happy with the comfort and cleanliness. The bathroom could do with a lick of paint and bit of a modernisation but it did the job. Definitely stay again now we know how well located the hotel is and the staff are very friendly.
Scott
Hospedou-se por 1 diária em abr. de 2023
Resposta de Mannoj Arora- Guest Services Manager em 19 de abr. de 2023
Dear Scott,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.Sincerely,
10/10 - Excelente
Miriam
Viagem com a família
15 de abr. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room had a great view, was spacious with a comfy window seat and nice soft carpet! Nice a quiet and clean, and the bath was a great bonus!
Miriam
Hospedou-se por 1 diária em abr. de 2023
Resposta de Novotel Melbourne Glen Waverley em 16 de abr. de 2023
Dear Miriam,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.
8/10 - Boa
Mary
13 de abr. de 2023
Mary
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Mannoj Arora- Guest Services Manager em 5 de mai. de 2023
Dear Mary,Thank you for taking the time to share your feedback.We highly appreciate it.Sincerely
2/10 - Terrível
Eliz
Viagem com família e crianças pequenas
11 de abr. de 2023
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Have stayed 7 days
The aircon not working and internet not working
I give them very bad feedback on google.
Eliz
Hospedou-se por 7 diárias em abr. de 2023
Resposta de Novotel Melbourne Glen Waverley em 12 de abr. de 2023
Dear Eliz,Thank you for providing your feedback.
8/10 - Boa
Cherrymae
10 de abr. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Cherrymae
Hospedou-se por 1 diária em abr. de 2023
Resposta de Mannoj Arora Guest Service Manager em 2 de mai. de 2023
Dear Cherrymae,Thank you for your stay with us and feedback.We appreciate your taking the time.Sincerely
10/10 - Excelente
Kumud
Viagem em grupo
3 de abr. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Reception staff excellent specially the manager and Mark.
Food was absolutely delicious!
Kumud
Hospedou-se por 3 diárias em mar. de 2023
Resposta de Mannoj Arora Guest Service Manager em 4 de abr. de 2023
Dear Kumud,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.Sincerely,
10/10 - Excelente
Michael
20 de mar. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very good hotel
Great location. Friendly staff. Clean and spacious room.
Michael
Hospedou-se por 1 diária em mar. de 2023
Resposta de Novotel Melbourne Glen Waverley em 24 de mar. de 2023
Dear Michael,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and felt welcomed by our friendly staff. This undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.
10/10 - Excelente
Viajante verificado
15 de mar. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Viajante verificado
Hospedou-se por 1 diária em mar. de 2023
Resposta de Novotel Melbourne Glen Waverley em 18 de mar. de 2023
Thank you very much for such an encouraging score!
8/10 - Boa
Karen
Viagem de negócios, Viagem com a família
9 de mar. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We were given 5 door/carpark keys that didn't work over our 4 days
Karen
Hospedou-se por 4 diárias em fev. de 2023
Resposta de Mannoj Arora- Guest Services Manager em 9 de mar. de 2023
Dear Karen,Thank you for taking the time to provide your feedback. I would like to apologize that the keys did not work as intended.We look forward to welcoming you in near future.Regards,r
6/10 - Ok
Jo
Viagem de negócios
7 de mar. de 2023
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
The breakfast has very limited healthy options and the coffee was cold twice.
Jo
Hospedou-se por 1 diária em mar. de 2023
Resposta de Mannoj Arora- Guest Services Manager em 9 de mar. de 2023
Thanks for staying with us. We appreciate your feedback!I will share it with our team.Kind regards,
8/10 - Boa
Tracey
6 de mar. de 2023
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Only down fall for me was housekeeping walking straight in our room without any notice. Thankfully we were just sitting around relaxing. Other than that it was a great place to stay and we’ll definitely return in the future
Tracey
Hospedou-se por 2 diárias em mar. de 2023
Resposta de Mannoj Arora- Guest Services Manager em 9 de mar. de 2023
Thanks for staying with us. We appreciate your feedback!I will share it with our team. Please accept my sincere apologies for any inconvenience.Warm regards,
10/10 - Excelente
Karen
3 de mar. de 2023
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Karen
Hospedou-se por 3 diárias em fev. de 2023
Resposta de Novotel Melbourne Glen Waverley em 24 de mar. de 2023
Dear Karen,Thank you very much for your feedback regarding your recent stay with us here at Novotel Melbourne Glen Waverley.We look forward to welcoming you back again in the near future.
10/10 - Excelente
Carene
1 de mar. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Convenient location
Overall is excellent, location and service are great. Regarding the WiFi, it is slow when we have to connect overseas website.
Carene
Hospedou-se por 10 diárias em fev. de 2023
Resposta de Abbee Barr - Guest Service Manager em 2 de mar. de 2023
Dear Carene,Thank you very much for your feedback.We are thrilled to hear you had an enjoyable stay and found our location a convenient option for you.I will share your comments with our team and pass along your feedback regarding the WIFI.Warm Regards
6/10 - Ok
Viajante verificado
22 de fev. de 2023
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Conforto do quarto
Meh
The air conditioning was useless, as was the fridge slightly cooler than room temperature. Parking was easy, TV was average, but the bathtub made it worthwhile
Viajante verificado
Hospedou-se por 1 diária em fev. de 2023
Resposta de Novotel Glen Waverley em 22 de fev. de 2023
Thank you for your feedback
10/10 - Excelente
Alvin
23 de jan. de 2023
Alvin
Hospedou-se por 1 diária em jan. de 2023
Resposta de Abbee Barr - Guest Service Manager em 29 de jan. de 2023
Dear Alvin,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.
8/10 - Boa
Melissa
16 de jan. de 2023
Melissa
Hospedou-se por 1 diária em jan. de 2023
Resposta de Abbee Barr - Guest Service Manager em 23 de jan. de 2023
Dear Melissa,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.
10/10 - Excelente
Wai ling
5 de jan. de 2023
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Wai ling
Hospedou-se por 3 diárias em dez. de 2022
Resposta de Neil Brockway Guest Service Manager em 10 de jan. de 2023
I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.Sincerely,