Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 2642 de 4482 avaliações" "
10 - Excelente
2.642
Nota 8 - Boa. 1428 de 4482 avaliações" "
8 - Boa
1.428
Nota 6 - Ok. 280 de 4482 avaliações" "
6 - Ok
280
Nota 4 - Insatisfatória. 92 de 4482 avaliações" "
4 - Insatisfatória
92
Nota 2 - Terrível. 40 de 4482 avaliações" "
2 - Terrível
40
9,2/10
Limpeza
9,2/10
Serviço e funcionários
8,8/10
Comodidades
9,0/10
Condições e instalações da propriedade
8,2/10
Cuidado com o meio ambiente
Avaliações
10/10 - Excelente
consuelo
20 de jan. de 2019
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
consuelo
Hospedou-se por 3 diárias em jan. de 2019
Resposta de Celine em 21 de jan. de 2019
Dear Consuelo,
We are happy to hear that you enjoyed your stay at Citadines. We look forward to your next stay at our hotel!
Regards,
Celine
Guest Service
10/10 - Excelente
Alessandro
10 de jan. de 2019
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente localização. Ótimo para família ! Nota10
Hospedagem incrível! Estávamos com 2 filhos adultos. Apto com 2 dormitórios, sendo 1 suite mais um segundo banheiro, cozinha, sala. Vista incrível. Localização excelente, próximo a tudo, deslocando sempre a pé! Nota 10 o atendimento.
Não tem café da manhã, mas como o apto tem cozinha vale a pena comprar no mercado mantimentos e comer no hotel
Alessandro
Hospedou-se por 5 diárias em jan. de 2019
Resposta de Celine em 13 de jan. de 2019
Caro Alessandro
Estamos felizes em saber que você gostou da sua estadia no Citadines e adorou as instalações do hotel e sua localização conveniente. Estamos ansiosos para a sua próxima estadia no nosso hotel!
Saudações,
Celine
Serviço ao cliente
10/10 - Excelente
Bruno, Sao Paulo, Brazil
Viagem com a família
20 de dez. de 2018
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very helpful staff. Mr. Michel (reception) was amazing on assiting us when we arrived.
Bruno
Hospedou-se por 2 diárias em dez. de 2018
Resposta de Celine em 23 de dez. de 2018
Dear Bruno,
We are happy to hear that you enjoyed your stay at Citadines and enjoyed our incredible service from Michel. We look forward to your next stay at our hotel!
Regards,
Celine
Guest Service
10/10 - Excelente
Viajante verificado
7 de mar. de 2018
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel bem localizado. Funcionários atenciosos.
Minha experiência foi agradável e recomendo a todos esse hotel.
Viajante verificado
Hospedou-se por 4 diárias em jan. de 2018
Resposta de Aeric em 10 de mar. de 2018
Caro Anônimo
Obrigado pelos amáveis comentários. Estamos muito satisfeitos por ter tido uma ótima estadia no Citadines, e estamos ansiosos para recebê-lo novamente em breve.
Atenciosamente,
Aeric Badyal
Assistente Assistente do Gerente de Serviços
8/10 - Boa
Mauricio
3 de fev. de 2018
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Os quartos nos andares superiores têm vista espetacular para a cidade. Como a fachada é em pele de vidro, a sensação é de estar no meio da cidade. Muito confortável e ótima academia.
Mauricio
Hospedou-se por 3 diárias em jan. de 2018
Resposta de Aeric em 5 de fev. de 2018
Caro Mauricio,
Obrigado pela sua adorável revisão de Citadines no Bourke Melbourne, estamos muito satisfeitos por saber que gostou da sua recente estadia e ficou impressionado com as nossas opiniões sobre a CBD de Melbourne.
Estamos ansiosos para recebê-lo de volta em breve.
Saudações,
Aeric Badyal
Assistente Gerente do Gerente de Serviços
10/10 - Excelente
Deraldina A, Fortaleza
1 de jan. de 2018
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Muito bom
Excelente
Deraldina A
Resposta de Ainsley em 3 de jan. de 2018
Dear Deraldina A,
Thank you for the lovely feedback. We are delighted that you had a great stay at Citadines, and look forward to welcoming you back again soon.
Warm regards,
Aeric Badyal
Assistant Guest Service Manager
10/10 - Excelente
Viajante verificado
18 de set. de 2017
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good option in a very good location. Spacious room and clean.
Viajante verificado
Hospedou-se por 3 diárias em set. de 2017
Resposta de Mark Hibberd, Assistant Residence Manager em 21 de set. de 2017
Hi Anonymous, Thanks for staying at Citadines and We're pleased to see that you appreciated what our property has to offer. Hope to see you again soon.
8/10 - Boa
Flavia
25 de mar. de 2017
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Flavia
6/10 - Ok
Rebecca
Viagem com a família
30 de abr. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
Online photos of rooms are deceptive to the standard of quality. Room also had a very unpleasant odour and many random stains.
Rebecca
Hospedou-se por 1 diária em abr. de 2024
Resposta de Dominique Cristi - Asst. Guest Service Manager em 1 de mai. de 2024
Dear Rebecca,Thank you for taking the time to share your recent stay experience with us.My team and I regret to learn about the various service shortfalls that you encountered as these are certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve in this .Once again, thank you for your valuable feedback and we look forward to having you back at Citadines Melbourne on Bourke.Yours sincerely,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne
10/10 - Excelente
Sukhdeep
30 de abr. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Sukhdeep
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Dominique Cristi - Asst. Guest Service Manager em 1 de mai. de 2024
Dear Sukhdeep,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
10/10 - Excelente
Katie
Viagem com a família
28 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The staff were super nice and very helpful.
The Citadines was in the perfect location to walk to the theatre and dinner.
Katie
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jacky Gallardo - Assistant Guest Service Manager em 29 de abr. de 2024
Dear Katie,Thank you for your feedback and you kinds words to the staff members of Citadines. We hope to welcome you back. Sincerely, Jacky Gallardo - Assistant Guest Service Manager
8/10 - Boa
Runting
28 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
very good
Runting
Hospedou-se por 1 diária em abr. de 2024
Resposta de Jacky Gallardo - Assistant Guest Service Manager em 29 de abr. de 2024
Dear Runting,Thank you for sharing your stay experience with us. We are very grateful of this. We look forward to your next visit with us. Sincerely, Jacky Gallardo - Assistant Guest Service Manager
10/10 - Excelente
Andrew John
Viagem a dois
28 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
A regular stayer here, location is the best. Good dining options and close to shopping, MCG restuarants. They have good parking options when we drive the car but this time the taxi from the airport was quick and super easy. Taxi was around $66 as a guide.
Made use of the pool after a morning run and found it nice and warm during cooler months. Being indoors with lots of natural light is very relaxing.
Andrew John
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Jacky Gallardo - Assistant Guest Service Manager em 29 de abr. de 2024
Dear Andrew John,Thank you for a wonderful review of the property. Furthermore, thank you for the recommendations and for sharing your stay experience with us. We hope to see you back in the property in the near future. Sincerely, Jacky Gallardo - Assistant Guest Service Manager
10/10 - Excelente
Goshka
25 de abr. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Had a great time.
Goshka
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Dominique Cristi - Asst. Guest Service Manager em 25 de abr. de 2024
Dear Goshka,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
10/10 - Excelente
Amy
Viagem a dois
22 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Perfectly located, would definitely revisit
Amy
Hospedou-se por 1 diária em abr. de 2024
Resposta de Clarissa Guevara - Assistant Guest Service Manager em 22 de abr. de 2024
Dear Amy, thank you for sharing your feedback. Happy to hear that you had a comfortable stay with us. Looking forward on your next stay here at Citadines On Bourke Melbourne. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
10/10 - Excelente
Alex
21 de abr. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Alex
Hospedou-se por 1 diária em abr. de 2024
Resposta de Dominique Cristi - Assistant Guest Service Manager em 22 de abr. de 2024
Dear Alex,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
8/10 - Boa
Shannon
21 de abr. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Nice and central - staff very welcoming. Room good - comfortable beds - we were travelling with our two adult children and there was plenty of spa ce.
Shannon
Hospedou-se por 1 diária em abr. de 2024
Resposta de Clarissa Guevara - Assistant Guest Service Manager em 21 de abr. de 2024
Dear Shannon, thank you for sharing your previous experience stay with us. Glad that your stay with your family was comfortable as expected. Hope to see you again in the future. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
10/10 - Excelente
Carolyn
16 de abr. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Great place as a base for Melbourne while located.
Carolyn
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Tunjira Srisuk - Assistant Guest Service Manager em 17 de abr. de 2024
Hi Carolyn, Thank you so much for choosing to stay with us at Citadines Melbourne on Bourke. We hope to welcome you back again soon. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
8/10 - Boa
Janine
12 de abr. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Janine
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Clarissa Guevara - Assistant Guest Service Manager em 14 de abr. de 2024
Dear Janine, thank you for your rating! We hope to see you again here at Citadines On Bourke Melbourne. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
8/10 - Boa
Kate
Viagem a dois
10 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great location for all the Comedy shows and Chicago as well as Bourke Street shops.
My only suggestion would be to have a slightly larger table in the room and 2 chairs so that we could eat together rather than taking it in turns
Kate
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Clarissa Guevara - Assistant Guest Service Manager em 10 de abr. de 2024
Dear Kate, thank you for this wonderful feedback and suggestion, we will look into this and hope to improve in for next time. We hope to welcome you again here at Citadines On Bourke Melbourne. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
10/10 - Excelente
Giuseppe
Viagem a dois
8 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
very close to all city centre amenities , shopping , theatre etc.
Giuseppe
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Dominique Cristi - Asst. Guest Service Manager em 9 de abr. de 2024
Dear Giuseppe,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
10/10 - Excelente
Stephen
Viagem em grupo
8 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Location was great & the room was very clean.
Stephen
Hospedou-se por 1 diária em abr. de 2024
Resposta de Dominique Cristi - Asst. Guest Service Manager em 9 de abr. de 2024
Dear Stephen,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
10/10 - Excelente
Bobby
7 de abr. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Can’t fault the stay, super close to Chinatown shopping , great night sleep , excellent
Bobby
Hospedou-se por 1 diária em abr. de 2024
Resposta de Clarissa Guevara - Assistant Guest Service Manager em 7 de abr. de 2024
Dear Bobby, thank you for sharing your positive experience with us. We hope to welcome you back here at Citadines On Bourke Melbourne. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
6/10 - Ok
P
Viagem a dois
1 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Good location.
P
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Dominique Cristi - Asst. Guest Service Manager em 2 de abr. de 2024
Dear P,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
6/10 - Ok
Chi Hoon
Viagem de negócios
26 de mar. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
I paid for the city view room but my room was surrounded by the building and can’t actually see anything literally no view at all. No idea how they selling this kind of room as city view. Disappointed. Rest of the part of the stay was all good.
Chi Hoon
Hospedou-se por 1 diária em mar. de 2024
Resposta de Tunjira Srisuk - Assistant Manager, Guest Service em 26 de mar. de 2024
Hi Chi Hoon, Thank you for sharing your feedback with us at Citadines Melbourne on Bourke. We're truly sorry to hear about your disappointment with the view from your room. Please accept our sincere apologies for any inconvenience this may have caused. We'll certainly look into the matter to ensure that our room descriptions accurately reflect the views guests can expect.We're pleased to hear that the rest of your stay was enjoyable, and we hope that despite this issue, you were able to find comfort and relaxation during your time with us.Should you choose to stay with us again in the future, please don't hesitate to reach out to our team in advance, and we'll do our best to accommodate your preferences to ensure a more satisfying experience. Kind regards, Tunjira Srisuk - Assistant Manager, Guest Service
10/10 - Excelente
Andrew
25 de mar. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Good area, nice clean rooms
Andrew
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Dominique Cristi - Asst. Guest Service Manager em 25 de mar. de 2024
Dear Andrew,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
10/10 - Excelente
Jan, Greenlane
Viagem em grupo
25 de mar. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Was in a convenient place for all shops, dining and shopping and groceries if needed. Was a bit of a hike up Bourke St to get there as the taxi driver would not take us such a short distance. Very annoyed about that as we had heavy suitcases to carry from bus station.
Jan
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jacky Gallardo - Assistant Manager, Guest Service em 25 de mar. de 2024
Dear Jan,Thank you for sharing your stay experience with us. We truly appreciate you making the time. On a different note, we regret to know that you had some concerns during your stay in regard to the distance of the bus station to the property. We hope to welcome you back soon.Sincerely, Jacky Gallardo - Assistant Guest Service Manager
8/10 - Boa
Roger
24 de mar. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Roger
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Dominique Cristi - Asst. Guest Service Manager em 25 de mar. de 2024
Dear Roger,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
10/10 - Excelente
Angelo, Nicholson
Viagem em grupo
21 de mar. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Citadines on Bourke Street is the ideal place to stay. Close to all things Melbourne. Staff and facilities are magnificent.
Angelo
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Clarissa Guevara - Assistant Guest Service Manager em 22 de mar. de 2024
Dear Angelo, thank you for providing us a positive review! Glad that you were able to have a comfortable stay. Looking forward to welcome you again! Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
4/10 - Insatisfatória
Lynn-Li
18 de mar. de 2024
Pontos negativos: Limpeza
Location was great, staff were friendly, room was spacious and everything appeared generally clean and tidy upon entry. However there were a few markings on the wall next to the sink that looked like makeup smudges, and worst of all was the crusted and dried body fluids (urine and blood) down the front of the toilet bowl.
Lynn-Li
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Tunjira Srisuk - Assistant Guest Service Manager em 20 de mar. de 2024
Hi Lynn-Li, Thank you for bringing these concerns to our attention, and we sincerely apologize for the cleanliness issues you encountered during your stay. It's disappointing to hear that your experience was marred by these shortcomings. Please rest assured that we take such matters very seriously, and we have already addressed them with our housekeeping team to ensure that these issues are rectified immediately. Our goal is to provide a comfortable and sanitary environment for all of our guests, and we regret that we fell short of this expectation during your visit. We appreciate your feedback and the opportunity to improve, and we hope to have the chance to welcome you back in the future for a more enjoyable stay. Tunjira Srisuk - Assistant Guest Service Manager
10/10 - Excelente
Sarah
Viagem com a família
16 de mar. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The property had all the necessary facilities and helpful and friendly staff. Everything was in walking distance too
Sarah
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Dominique Cristi - Asst. Guest Service Manager em 17 de mar. de 2024
Dear Sarah,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
10/10 - Excelente
cam
Viagem a dois
11 de mar. de 2024
Pontos positivos: Limpeza e comodidades
USB power outlet indide the room would be better.
cam
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Jacky Gallardo - Assistant Manager, Guest Service em 14 de mar. de 2024
Dear cam,Thank you for the review you have provided for the property. We thank you for your suggestion of a USB port in the rooms. We hope we could do this improvement in the future. We hope to see you back. Sincerely. Jacky Gallardo - Assistant Guest Service Manager
10/10 - Excelente
Daniel
10 de mar. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Daniel
Hospedou-se por 1 diária em mar. de 2024
Resposta de Jacky Gallardo em 11 de mar. de 2024
Dear Daniel,Thank you for sharing your feedback. This is very much appreciated. We hope to see you back. Sincerely, Jacky Gallardo - Assistant Guest Service Manager
8/10 - Boa
Sui
7 de mar. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Good location and Thank you
Sui
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dominique Cristi - Asst. Guest Service Manager em 8 de mar. de 2024
Dear Sui,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
10/10 - Excelente
Phim
Viagem em grupo, Viagem a dois
6 de mar. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Good service, nice people working at here.
Phim
Hospedou-se por 1 diária em mar. de 2024
Resposta de Clarissa Guevara - Assistant Guest Service Manager em 6 de mar. de 2024
Dear Phim, we appreciate your review and glad that you have been well looked after. Looking forward to welcome you again. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
10/10 - Excelente
Sailendra, Sheidow Park
Viagem a dois
4 de mar. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
It's vicinity to china town and the Melbourne stadiums like aami park and the mcg. There is construction going on adjacent to the building which is a highrise, so can be distracting especially in the morning, I've been back 5 times, this time was a lot better. Well recommended.
Sailendra
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Tunjira Srisuk - Assistant Guest Service Manager em 4 de mar. de 2024
Hi Sailendra, Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciate the hotel's proximity to Chinatown and Melbourne's renowned stadiums like AAMI Park and the MCG. We understand the importance of location, and we are glad that it added value to your stay.We also appreciate your understanding regarding the construction adjacent to the building. We apologize for any inconvenience it may have caused, especially in the morning. Please rest assured that we are continually working to minimize any potential disturbances and improve our guests' overall experience.It's truly rewarding to know that you've chosen to return to Citadines, and we're thrilled that your recent stay was a lot better. Your loyalty is highly valued, and we strive to consistently meet and exceed your expectations.Thank you for recommending our hotel. We look forward to welcoming you back for your sixth visit and ensuring an even more enjoyable stay. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager
10/10 - Excelente
Andrew
3 de mar. de 2024
Andrew
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Clarissa Guevara - Assistant Guest Service Manager em 23 de mar. de 2024
Dear Andrew, thank you for your feedback. We hope to see you again in the future. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager
6/10 - Ok
Andrew
Viagem a dois
24 de fev. de 2024
Normally love and rely on this place but something has changed. Room was missed being service 1 out of the 5 nights and towels missing from the pool. Basins drain slow showing they need a clean and showers not very strong meaning water saving dialled back too much. Lifts very slow and one set as priority meant long waiting times.
Super friendly service still and was appreciated but really not looking to stay here again unless I know something has changed.
We regularly come to Melbourne for footy.
Andrew
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Dominique Cristi - Asst. Guest Service Manager em 25 de fev. de 2024
Dear Andrew,Thank you for taking the time to share your recent stay experience with us.My team and I regret to learn about the various service shortfalls that you encountered as these are certainly not the level of standards that we are known for. We take the delivery of exceptional guest experience very seriously and will continue to improve in this .Once again, thank you for your valuable feedback and we look forward to having you back at Citadines Melbourne on Bourke.Yours sincerely,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne
8/10 - Boa
Jill
Viagem com a família
23 de fev. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great location, was able to walk everywhere
Jill
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Jacky Gallardo - Assistant Manager, Guest Service em 24 de fev. de 2024
Dear Jill,Thank you for staying with us. We appreciate the feedback that you have provided for the property. We look forward to your next visit with us. Sincerely, Jacky Gallardo - Assistant Guest Service Manager
8/10 - Boa
Nunzio, Conder
23 de fev. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Ideal location clean property
Nunzio
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Jacky Gallardo - Assistant Manager, Guest Service em 24 de fev. de 2024
Dear Nunzio,Thank you for sharing your stay experience with us. We greatly appreciate this and we look forward to your next stay with us. Sincerely, Jacky Gallardo - Assistant Guest Service Manager
6/10 - Ok
Liam
18 de fev. de 2024
Pontos negativos: Limpeza e condições e instalações da propriedade
Liam
Hospedou-se por 7 diárias em fev. de 2024
Resposta de Jacky Gallardo - Assistant Manager, Guest Service em 20 de fev. de 2024
Dear Liam,Thank you for your feedback from your recent stay with us. We greatly appreciate this. Sincerely, Jacky Gallardo - Assistant Manager, Guest Service
10/10 - Excelente
Graeme, Geelong West
18 de fev. de 2024
Graeme
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dominique Cristi - Asst. Guest Service Manager em 20 de mar. de 2024
Dear Graeme,Thank you for always returning to Citadines Melbourne on Bourke when you are in .We are happy to read that we have met your expectations as our team works hard to deliver personalized experiences for all our guests.We thank you for sharing the fond memories as it brightens our day!Thank you again for selecting us as your preferred accommodation choice for your and we look forward to welcoming you back soon!Yours sincerely,Dominique CristiAsst. Guest Service ManagerCitadines on Bourke Melbourne
8/10 - Boa
Sue
Viagem a dois
14 de fev. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Was central to everything. Clean. Goos seeice
Quiet even though was in the middle of city.
Sue
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dominique Cristi - Asst. Guest Service Manager em 15 de fev. de 2024
Dear Sue,Thank You for taking the time sharing your valuable feedback to us. We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities. We look forward welcoming you again at Citadines on Bourke Melbourne! Kind Regards, Dominique Cristi Assistant Guest Service Manager Citadines on Bourke Melbourne
10/10 - Excelente
Julieanne
6 de fev. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Staff were very friendly and the accommodation suited my needs.
Julieanne
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Jacky Gallardo - Assistant Manager, Guest Service em 6 de fev. de 2024
Dear Julienne,Thank you for sharing your stay experience with us. We truly appreciate this and we hope to see you back. Sincerely, Jacky Gallardo - Assistant Guest Service Manager
10/10 - Excelente
William
Viagem a dois
6 de fev. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great
William
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Jacky Gallardo - Assistant Manager, Guest Service em 6 de fev. de 2024
Dear William,Thank you for sharing your feedback from your most recent stay with us. We hope to welcome you back soon. Sincerely, Jacky Gallardo - Assistant Guest Service Manager
10/10 - Excelente
Royce
30 de jan. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Excellent location and staff were great!
Royce
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Dominique Cristi - Asst. Guest Service Manager em 31 de jan. de 2024
Dear Royce,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
6/10 - Ok
Julia
30 de jan. de 2024
Pontos positivos: Limpeza e conforto do quarto
Top spot on Bourke
Quiet ,clean and comfortable room though could do either updating. Location is great close to shopping, theatre , great restaurants etc. Have stayed multiple times here. Fridge was on the blink. Left AirPods in room, rang a few hours after check out but weren’t recovered which was disappointing.
Julia
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Dominique Cristi - Asst. Guest Service Manager em 31 de jan. de 2024
Dear Julia,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
10/10 - Excelente
Thomas
30 de jan. de 2024
Pontos positivos: Limpeza e conforto do quarto
Citadines is always a good choice.
Thomas
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Dominique Cristi - Assistant Guest Service Manager em 30 de jan. de 2024
Dear Thomas,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne
6/10 - Ok
Lisa
30 de jan. de 2024
Pontos negativos: Limpeza
Room was okay bathroom very small. I was on a lower ground floor and the room was very dingy. Requested a clean but as i was only staying 2 nights, they only take the rubbish out. Expected better from a Citadines.
Lisa
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Dominique Cristi - Asst. Guest Service Manager em 31 de jan. de 2024
Dear Lisa,We would like to thank you for sharing your feedback with us.After carefully reviewing this matter, we would like to apologize if we have failed tomeet your expectations and for the inconvenience and what have you felt from your previous stay with us.Rest assured that this is an isolated case and does not reflect the standards that we are known for.Our procedures in handling such cases are in place and we will reinforce our team to make sure we provide only the best service to all our guests.We hope you can give us another chance to redeem ourselves, and we'll be more than glad to welcome you back.Thank You & Kind Regards,
8/10 - Boa
GUANGXIANG
29 de jan. de 2024
Pontos positivos: Limpeza e conforto do quarto
GUANGXIANG
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Dominique Cristi - Assistant Guest Service Manager em 30 de jan. de 2024
Dear Guanxiang,Thank You for taking the time sharing your valuable feedback to us.We appreciate you giving us the ratings and rest assured that we will continue to improve on our services, facilities, and amenities.We look forward welcoming you again at Citadines on Bourke Melbourne!Kind Regards,Dominique CristiAssistant Guest Service ManagerCitadines on Bourke Melbourne