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Avaliações de Holiday Inn Express & Suites Marion, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Marion, an IHG Hotel
1842 Marion Mount Gilead Rd, Marion, OH

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 128 de 293 avaliações" "
Nota 8 - Boa. 85 de 293 avaliações" "
Nota 6 - Ok. 41 de 293 avaliações" "
Nota 4 - Insatisfatória. 17 de 293 avaliações" "
Nota 2 - Terrível. 22 de 293 avaliações" "

8,4/10

Limpeza

8,6/10

Serviço e funcionários

7,8/10

Comodidades

7,8/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Ayana

Viagem de negócios
Pontos positivos: Serviço e funcionários e comodidades
Hotel by all shopping and restaurants
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Allan em 27 de abr. de 2024
thank you I am glad you had a wonderful visit cant wait to host your family again.

8/10 - Boa

Kathleen

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
The hotel was fine. Breakfast was a bit bland but it all worked out. The employees were great!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Allan em 15 de abr. de 2024
thank you I hope I hope we can host your family again.

2/10 - Terrível

Gail

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
We didn't get a chance to experience a stay. You cancelled our reservation.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Allan em 15 de abr. de 2024
I'm so sorry you had a bad experience I hope we can redeem ourselves in the future with you in the future.

2/10 - Terrível

Jami

Hospedou-se por 1 diária em mar. de 2024
Resposta de Allan em 15 de abr. de 2024
I'm so sorry you had a bad experience I hope we can redeem ourselves in the future with you in the future.

2/10 - Terrível

Michael

Viagem com a família
Upon arrival we were told our reservation was canceled do to overbooking, leaving me and my 11 year old son with no where to stay. I will never use Expedia again and will warn people never to do so.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Allan em 15 de abr. de 2024
I'm so sorry you had a bad experience I hope we can redeem ourselves in the future with you in the future.

10/10 - Excelente

Kyla

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Allan em 15 de abr. de 2024
thank you I hope I hope we can host your family again.

2/10 - Terrível

Cassandra

Hospedou-se por 1 diária em mar. de 2024
Resposta de Allan em 15 de abr. de 2024
I'm so sorry you had a bad experience I hope we can redeem ourselves in the future with you in the future.

10/10 - Excelente

John Perry

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was perfect for us.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Allan em 13 de mar. de 2024
I am very happy that your stay was up to your standards, and we were able to make you feel like home. Can't wait to host you and your family again.

10/10 - Excelente

Tanya

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was extremely helpful!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Allan em 13 de mar. de 2024
I am very happy that your stay was up to your standards, and we were able to make you feel like home. Can't wait to host you and your family again.

10/10 - Excelente

RUTH

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I DON'T NEED TO COMMENT FURTHER
Hospedou-se por 1 diária em fev. de 2024
Resposta de allan em 29 de fev. de 2024
thank you I am glad you had a wonderful stay.

10/10 - Excelente

Brett

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay
Hospedou-se por 1 diária em fev. de 2024
Resposta de allan em 29 de fev. de 2024
thank you I am glad you had a wonderful stay.

10/10 - Excelente

Ruth

Hospedou-se por 1 diária em fev. de 2024
Resposta de allan em 29 de fev. de 2024
thank you I am glad you had a wonderful stay.

6/10 - Ok

Kenneth, Boulder

Viagem de negócios
The property needs some attention. The gym has several pieces of broken equipment and the TV is missing. The elevator has a broken button. This has been this way for several months.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de allan em 29 de fev. de 2024
I am sorry that some of the equipment was not working for you. I hope you give us another chance while we get this items fixed

6/10 - Ok

Todd

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is fine. The maintenance needs to be better. The staff was amazing The room door {room 301) The latch did not work properly and the door would not come as expected. The door did not close all the way when I left and came back. Thankfully no one entered. They had maintenance check the door and they messed with the latch and said the locks are being replaced next year and I needed to push on the latch a few times to get it to close properly. I was visiting with family and came back to find my room door was propped open again after the staff straightened up. The check in system I checked in and everything was fine. That night I was working at the desk and someone opened the door and entered the room. I called down to the desk and they said there was an error and the system put my name in another room and not the one I was assigned. I thought everything was fine and when I came back from getting some food I found that my key did not work. I then had to go down to the desk to get the key assigned to my room again. The next day I was visiting family I came back and my key did not work again. I went down to the desk and they had only set it for the next day and I still had on more night on my reservation. Several things made my trip challenging and the staff did their best to correct the issues. I was told management would reach out to discuss what had happened and that has not happened yet.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de allan em 29 de fev. de 2024
I am sorry that you didn't have a great experience with us during you time here. I hope you give us another chance when you are coming back in this town.

10/10 - Excelente

Jessica

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
clean & affordable shower "screamed" when started - a bit loud...
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Madeleine

Hospedou-se por 3 diárias em nov.. de 2023

8/10 - Boa

Brian

Hospedou-se por 1 diária em nov. de 2023

8/10 - Boa

Brian

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Unfortunately it was not stated that the swimming pool heater was not working and evidently it is a common issue. I could have booked another hotel if i knew that in advance.
Hospedou-se por 2 diárias em nov.. de 2023

10/10 - Excelente

Brenda

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Michael

Hospedou-se por 2 diárias em out. de 2023

10/10 - Excelente

Glenn, Bermuda Dunes

Hospedou-se por 2 diárias em set. de 2023

8/10 - Boa

Tonya

Hospedou-se por 1 diária em set. de 2023

10/10 - Excelente

Terry

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2023

10/10 - Excelente

Linda

Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Francis, Milton

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023

6/10 - Ok

Tyler

Hospedou-se por 1 diária em ago. de 2023

10/10 - Excelente

Jeanna

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Easy access.
Hospedou-se por 1 diária em ago. de 2023

10/10 - Excelente

Mike

Hospedou-se por 1 diária em ago. de 2023

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The front desk girl was amazing. Breakfast was perfect for us.
Hospedou-se por 1 diária em ago. de 2023

8/10 - Boa

Scott, Grandville

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Refreshed interior.
Hospedou-se por 1 diária em ago. de 2023

8/10 - Boa

Lynn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Place is showing its age
Hospedou-se por 3 diárias em ago. de 2023

10/10 - Excelente

Gus C

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023

10/10 - Excelente

Romi

Hospedou-se por 1 diária em jul. de 2023

6/10 - Ok

Tracy

Pontos positivos: Serviço e funcionários
The bathroom floor was not swept. The bathtub had gross marks that looked like somone was cut up in it. The tv kept going out. The people above me were super loud. The back door was broken, but no parking left in front. The bed was comfortable.
Resposta de Crystal, General Manager em 18 de jul. de 2023
Hello Tracy,Thank you for staying at the Holiday Inn Express Marion. We appreciate your feedback. I am so sorry to see that you had some issues during your stay. This is not the way we want to hear about your experience with us. I have shared your review with my staff to correct these issues. I do hope that you will give us another chance. Stay safe and be well.

8/10 - Boa

Brenda

Viagem em grupo, Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nothing to share
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Crystal, General Manager em 18 de jul. de 2023
Hello Brenda,Thank you for choosing the Holiday Inn Express Marion. We appreciate your feedback. I am happy to see that you had a great stay. Hopefully we will see you again. Until then, stay safe and be well.

6/10 - Ok

Peggy

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
There was no water pressure and it took 15 min for water to even get warm for taking a shower. This is not ideal when you need to get moving in the morning.
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Crystal, General Manager em 17 de jul. de 2023
Hello Peggy,Thank you for staying with us at the Holiday Inn Express Marion. We do appreciate your feedback. I am very sorry that you experienced an issue during your stay. I do have our maintenance team checking on the issue with the water pressure. I do hope that you will give us another chance the next time you are in the area. Until then, stay safe and be well.

10/10 - Excelente

Patty

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2023
Resposta de Crystal, General Manager em 9 de jul. de 2023
Hello Patty,Thank you for choosing the Holiday Inn Express Marion. I am very happy to see that you had a great stay. We hope to see you again! Until then, stay safe and be well.

10/10 - Excelente

Scott

Hospedou-se por 1 diária em jun. de 2023
Resposta de Crystal, General Manager em 14 de jul. de 2023
Hello ScottThank you for staying with us at the Holiday Inn & Suites Marion. We appreciate your feedback. I am very happy to see that you had a great stay. We do hope to see you again. Until then, stay safe and be well.

2/10 - Terrível

Camille

Hospedou-se por 2 diárias em jun. de 2023
Resposta de Crystal, General Manager em 12 de jun. de 2023
Hello Camille,Thank you for choosing the Holiday Inn Express Marion. I am very sorry to see that you did not have a good stay. Please feel free to contact me so we can discuss what went wrong so I can train my staff to do things better. Stay safe and be well.

10/10 - Excelente

jamie

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
great two night trip
great place for my short business trip. the staff was amazing. the bed was so comfortable. breakfast was perfect. 3rd floor ice machine was broke but the first night one of the staff members ran and got it for me.
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Crystal, General Manager em 9 de jun. de 2023
Hello Jamie,Thank you for staying with us at the Holiday Inn Express Marion. I am happy to see that you had a great stay! Hopefully we will get to see you again. Stay safe and be well.

10/10 - Excelente

Hollie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very clean and nice place we were impressed
Hospedou-se por 1 diária em mai. de 2023
Resposta de Crystal, General Manager em 28 de mai. de 2023
Hello Hollie,Thank you for staying with us at the Holiday Inn Express Marion. We appreciate your feedback. I am very pleased to see that you had a great stay! We look forward to seeing you again.

10/10 - Excelente

paul

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Andrew was lovely and very helpful during check-in. All the other staff was also extremely helpful and friendly.
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Crystal, General Manager em 18 de mai. de 2023
Hello Paul,Thank you for staying with us at the Holiday Inn Express Marion. I am very happy to see that you had a great stay! I will make sure to pass on your kind words to the staff. Especially Andrew! We hope to see you again real soon.

8/10 - Boa

Robert

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Overpriced
Room was clean. The rest of the Motel was under construction. Breakfast Bar was in a conference room. Not very Good. Overall, outside looks better than inside. Really needs the remodeliing that is getting done. More like a Comfort Inn at a Holiday Inn Express price.
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Crystal, General Manager em 3 de mai. de 2023
Hello Robert, Thank you for choosing the Holiday Inn Express Marion. I am happy to see that we could provide you with a nice clean room. I hope that you will give us another chance and are able to see the updates we are doing to improve our breakfast room. Until then, stay safe and be well.

8/10 - Boa

Joel

Hospedou-se por 1 diária em abr. de 2023
Resposta de Crystal, General Manager em 18 de mai. de 2023
Hello Joel,Thank you for staying at the Holiday Inn Express Marion. I am happy to see that you had a great stay! We hope to see you again. Until then, stay safe and be well.

6/10 - Ok

Katie

Hospedou-se por 1 diária em abr. de 2023
Resposta de Crystal, General Manager em 8 de mai. de 2023
Hello Katie,Thank you for choosing the Holiday Inn Express Marion. I hope you had an enjoyable stay. We look forward to seeing you again. Until then, stay safe and be well.

2/10 - Terrível

Rebecca

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
No service in room and no hot water and elevator was not in service part of the 4 days we were there
Hospedou-se por 3 diárias em abr. de 2023
Resposta de Crystal, General Manager em 17 de abr. de 2023
Hello Rebecca,Thank you for choosing the Holiday Inn Express & Suites Marion. I apologize for the elevator being down for a couple hours on your last night with us. I am glad that we were able to get our elevator company out quickly to fix it. I apologize for the other issues that you encountered. I wish there was a way to compensate you somehow. If you would like to discuss this further, please feel free to give me a call.

10/10 - Excelente

Elizabeth

Hospedou-se por 1 diária em abr. de 2023
Resposta de Crystal, General Manager em 8 de mai. de 2023
Hello Elizabeth,Thank you for choosing the Holiday Inn Express Marion. I am happy to see that you had a great stay! We look forward to seeing you again. Until then, stay safe and be well.

8/10 - Boa

Katherine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Weekend stay
The hotel was fine for a quick weekend stay. They are doing some construction so some areas were closed. The room was nice but the pool area could use some renovations. Our room door was not working properly and you had to slam it to get it to close. If my husband was not there, I don't know if I would have been strong enough to pull it closed from the inside.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Crystal, General Manager em 12 de abr. de 2023
Hello Katherine,Thank you for choosing the Holiday Inn Express & Suites Marion. I am happy to see that you had a good stay. I do want to apologize for the issue you encountered with the door. Thank you for bringing it to the attention of the staff so that we could get it fixed. I do hope that you come to stay with us again and can see how pretty our renovations will be! Until then, stay safe and be well.

6/10 - Ok

Tamara

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 2 diárias em mar. de 2023
Resposta de Crystal, General Manager em 29 de mar. de 2023
Hello Tamara,Thank you for choosing the Holiday Inn Express & Suites Marion. We appreciate your feedback. We use feedback such as yours to coach our staff on how to make your stay more enjoyable. I do hope to see you again. Until then, stay safe and be well.

8/10 - Boa

Krista

Viagem a dois
Pontos negativos: Comodidades e condições e instalações da propriedade
The breakfast area was being renovated and the pool was closed.
Hospedou-se por 1 diária em mar. de 2023
Resposta de Crystal, General Manager em 28 de mar. de 2023
Hello Krista,Thank you for choosing the Holiday Inn Express & Suites Marion. I am happy to see that you had a good stay. I do apologize that we are in the process of renovating our breakfast area. I do hope that you were able to have breakfast in our meeting room. We are working very hard to update our hotel. I hope you will stay with us once we have it finished so you can enjoy the new updates. Until then, stay safe and be well.