Bar (na propriedade)

Avaliações de Hyatt House Manchester

4 out of 5
Hyatt House Manchester
55 Booth Street West, Manchester, England

Avaliações

9,8

Extraordinária

Nota 10 - Excelente. 300 de 350 avaliações" "
Nota 8 - Boa. 40 de 350 avaliações" "
Nota 6 - Ok. 5 de 350 avaliações" "
Nota 4 - Insatisfatória. 1 de 350 avaliações" "
Nota 2 - Terrível. 4 de 350 avaliações" "

9,8/10

Limpeza

9,8/10

Serviço e funcionários

9,6/10

Comodidades

10/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Marcos Vinicius

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 7 diárias em jan. de 2024
Resposta de Guest Services Team em 20 de jan. de 2024
Dear Marcos Vinicius,Thank you for taking the time to score you recent stay at Hyatt House Manchester. We are delighted to see that you had an enjoyable experience overall. If you want to share more information or any suggestions that would make you next stay a perfect one, please do not hesitate to contact us.It has been our pleasure having you here and we hope to see you again soon.Kind Regards,George KapellasGuest Services Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente hotel em Manchester
Espetacular o hotel! Recomendo!
Hospedou-se por 1 diária em ago. de 2019
Resposta de HV em 24 de ago. de 2019
Dear guest, Thank you very much for this lovely review. We are very pleased to read you had a lovely time. We hope to welcome you back in future. Best Regards, Guest Services Team

10/10 - Excelente

Nelson

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Services Team em 6 de abr. de 2024
Dear Nelson,Thank you for the perfect score! We are thrilled to see that you had an amazing experience with us and that we met your expatiations.It has been our pleasure having you here with us and we hope to see you again soon.Kind Regards,George KapellasGuest Services Manager

10/10 - Excelente

Shamil

Hospedou-se por 3 diárias em fev. de 2024
Resposta de Guest Services Team em 21 de mar. de 2024
Dear Shamil,Thank you for the perfect score! We are thrilled to see that you had an amazing experience with us and that we met your expectations. It has been our pleasure having you here with us, and we hope to see you again soon.Kind Regards,George KapellasGuest Services Manager

10/10 - Excelente

Elaine

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Very Very happy with Hyatt House Manchester!
I stayed at Hyatt house in September, and decided that on my next work trip I would definitely be coming back. Clean, comfortable rooms, good customer service a breakfast to die for andclose proximity to the University as well as restaurants, shops and train station. Im so happy I came back and will be returning again and again as im now coming to Manchester often. Very very happy with this hotel!
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Guest Services Team em 28 de jan. de 2024
Dear Elaine,Thank you for your loyalty and continuous support. We are thrilled to see that we exceed your expectations each time you stay with us. We look forward to welcoming you back.Kind Regards,George KapellasGuest Services Manager

8/10 - Boa

Maher

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great location to the U of M.
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Guest Services Team em 28 de jan. de 2024
Dear Maher,Thank you for taking the time to score your recent stay with us. We are delighted to see that you've had an enjoyable experience overall. If you want to share more information about your recent stay or any suggestions that would make your next stay a perfect one, please do not hesitate to contact us.We hope to see you again in the near future.Kind Regards,George KapellasGuest Services Manager

10/10 - Excelente

Warren

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Wonderful apartment to stay in. Had breakfast included too and the facilities were everything we needed. Definitely recommend staying here.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Guest Relations em 28 de jan. de 2024
Dear Warren,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our apartment wonderful and that the included breakfast and facilities met your expectations.Recommendations from satisfied guests like yourself are the highest compliments we can receive, and we appreciate your kind words. It is our goal to provide a comfortable and enjoyable stay for all our guests, and we are thrilled to learn that we succeeded in your case.Thank you once again for choosing Hyatt House Manchester. We look forward to hosting you in the future!Best regards,Guest Relations

10/10 - Excelente

shitij

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 12 diárias em jan. de 2024
Resposta de Guest Relations em 25 de jan. de 2024
Dear Shitij,Thank you for sharing your delightful review with us! We are thrilled to learn that your experience at our hotel was exceptional, earning a perfect 10/10.It's wonderful to see that you enjoyed your stay and found our facilities and services up to your satisfaction. Our team takes pride in providing top-notch hospitality, and your positive feedback motivates us to continue delivering outstanding experiences.Thank you for choosing Hyatt House Manchester. We can't wait to host you again!

10/10 - Excelente

Giovanni

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Great stay
Really enjoyed my stay, comfortable and great views of the city
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relations em 25 de jan. de 2024
Dear Giovanni,Thank you for taking the time to share your feedback following your recent stay at our hotel. We are thrilled to hear that you really enjoyed your experience, finding comfort in our accommodations and delighting in the great views of the city.Ensuring our guests have a comfortable and enjoyable stay is our top priority, and it's rewarding to know that we met your expectations. We appreciate your positive review and hope to have the pleasure of welcoming you back for another great stay in the future.Warm regards,Guest Relations

10/10 - Excelente

Andrew

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very nice property and well upkeep
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Guest Relations em 20 de jan. de 2024
Dear Andrew,Thank you for taking the time to leave us feedback from your recent stay with us. We are glad to read that you liked the hotel. My teams will be sure to keep up the high standard of service. It has been our pleasure to have you with us and I look forward to welcoming you back soon.Kind Regards,Guest Relations

10/10 - Excelente

Leslie

Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relations em 5 de fev. de 2024
Dear Leslie,We are absolutely thrilled to receive your fantastic 5/5 review. Thank you for taking the time to share your positive experience with us.It's wonderful to see that our efforts to provide excellent service and a comfortable stay have resonated with you. Our team works hard to ensure that every guest feels welcomed, and your glowing feedback reinforces our commitment to delivering exceptional hospitality.Thank you for choosing Hyatt House Manchester. We appreciate your support and hope to have the pleasure of welcoming you back for another outstanding experience.Kind regards,Guest Relations

10/10 - Excelente

Suraj

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Resposta de Guest Relations em 9 de fev. de 2024
Dear Suraj, Thank you for choosing to stay with us and for sharing your experience! We are delighted to see you enjoyed your stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and we are pleased to know that we succeeded during your visit. Should your travels bring you back to Manchester would be delighted to welcome you back for another fantastic stay. Warm regards, Guest Relations

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza e conforto do quarto
Very good value
Very good apartment for the price, I would have expected it to be a lot more expensive. 5mins from Piccadilly. Very good free breakfast.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations em 31 de dez. de 2023
Hello,Thank you for sharing your wonderful experience with us! We're delighted to hear that you found our apartment to be excellent value and conveniently located near Piccadilly. It's fantastic that you enjoyed our complimentary breakfast offerings.We're thrilled to have exceeded your expectations and hope to welcome you back for another enjoyable stay soon.Warm regards,Guest Relations

10/10 - Excelente

Maureen

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Services Team em 31 de dez. de 2023
Dear Maureen,Thank you for the perfect score! We are delighted to see that we met all your expectations, and we hope to welcome you back in the near future. Happy New Year!Kind Regards,Guest Relations

10/10 - Excelente

Hui Jie

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Lovely breakfast with different options, food is cooked perfectly well. The room is modern and clean. Gym facility is small but has everything we needed. Parking is not the most convenient but we managed to find a spot where is closer to the hotel and it’s much cheaper! Overall, we had a really good stay! All staff is professional and friendly.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations em 29 de dez. de 2023
Dear Hui Jie,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our breakfast offerings, modern rooms, and well-equipped gym facilities. Your feedback about the parking situation is appreciated, and we're glad you were able to find a convenient spot nearby.It's wonderful to know that our team's professionalism and friendliness contributed to making your stay enjoyable. We look forward to welcoming you back for another great experience!

10/10 - Excelente

Wallace

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Highly recommended
All aspects of excellent, highly recommended. Carpark is a bit far due to Christmas time special arrangements.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Guest Relations em 28 de dez. de 2023
Dear Wallace,Thank you for taking the time to share your valuable feedback. We are delighted to hear you had an excellent stay. Comments like these drive the entire team to continue delivering the highest levels of service. It was a pleasure to have you stay with us, and we look forward to welcoming you back soon!

10/10 - Excelente

Waiyi

Hospedou-se por 4 diárias em dez. de 2023
Resposta de Guest Relations em 18 de dez. de 2023
Dear Waiyi,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a fantastic experience during your stay.Your perfect score means a lot to us, and we're delighted that everything met or exceeded your expectations. Our team works hard to ensure every guest has a wonderful time, and your positive feedback is truly appreciated.We hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 - Excelente

Gonzalo

Hospedou-se por 2 diárias em out. de 2023
Resposta de Guest Relations em 18 de dez. de 2023
Dear Gonzalo,Thank you for taking the time to share your perfect rating! We're thrilled to know that your stay with us met your expectations and that you had an enjoyable experience.Your feedback is valuable, and we look forward to welcoming you back for another fantastic stay.

10/10 - Excelente

Gonzalo

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 4 diárias em out. de 2023
Resposta de Guest Relations em 18 de dez. de 2023
Dear Gonzalo,Thank you for choosing to stay with us and for taking the time to leave a perfect score review. We're thrilled to hear that you had an exceptional experience during your recent visit to Hyatt House Manchester.Your satisfaction is our priority, and we're delighted to have provided you with a memorable stay. Should your travels bring you back to Manchester, we would be honored to welcome you for another outstanding stay.

10/10 - Excelente

Michael

Pontos positivos: Limpeza e condições e instalações da propriedade
Breakfast is very good. The view from the room is beautiful Overall is satisfying.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Guest Services Team em 13 de dez. de 2023
Dear Michael,Thank you for taking the time to score your recent stay at Hyatt House Manchester. We are thrilled to see that we met your expectations, and we hope to see you again soon.Kind Regards,George KapellasGuest Services Manager

10/10 - Excelente

Sherry

Pontos positivos: Limpeza e condições e instalações da propriedade
The breakfast was great!
Resposta de Guest Services Team em 7 de fev. de 2024
Dear Sherry,Thank you for taking the time to give feedback for your recent stay at Hyatt Hotels Manchester. We are thrilled to see that we met your expectations and that you were satisfied with our breakfast offerings.We hope to have the opportunity to welcome you back in the near future.Kind regards,George KapellasGuest Services Manager

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations em 5 de dez. de 2023
Hello,Thank you for choosing to stay with us and for taking the time to leave a perfect score review. We're thrilled to hear that you had an exceptional experience during your recent visit to the Hyatt House Manchester.Your satisfaction is our priority, and we're delighted to have provided you with a memorable stay. Should your travels bring you back to Manchester, we would be delighted to welcome you for another outstanding stay.

10/10 - Excelente

Martin

Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations em 28 de dez. de 2023
Dear Martin, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a fantastic experience during your stay. Your perfect score means a lot to us, and we're delighted that everything met or exceeded your expectations. Our team works hard to ensure every guest has a wonderful time, and your positive feedback is truly appreciated. We hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 - Excelente

Elizabeth

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
This hotel is fabulous. The location is fantastic for visiting University of Manchester and it is close to shopping and restaurants. The hotel is clean, beautiful, quiet and the staff is welcoming and very helpful. The bar staff was cheerful and helpful and the front desk helped us with taxis within 5-10 minutes several times during our stay. The front desk staff was also very gracious about a slightly delayed check out.
Hospedou-se por 5 diárias em nov.. de 2023
Resposta de Guest Relations em 28 de nov. de 2023
Dear Elizabeth,Thank you for taking the time to leave us feedback from your recent stay with Hyatt Hotels Manchester.We are delighted to read that you had a good stay with us and gave us perfect score on the review. We are always here to enhance the experience for our guests and I will be sure to pass your review along to my teams. This has been our pleasure to have you with us and I look forward to welcoming you back in the future.Kind Regards, Guest Relations

8/10 - Boa

Mary

Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Relations em 19 de nov. de 2023
Dear Mary,Thank you for taking the time to leave us feedback from your recent stay with Hyatt Hotels Manchester.We are delighted to read that you had a good stay with us. We are always here to enhance the experience for our guests and I will be sure to pass your review along to my teams. This has been our pleasure to have you with us and I look forward to welcoming you back in the future.Kind Regards,Guest Relations

10/10 - Excelente

Darren

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Relations em 13 de nov. de 2023
Hello Darren,Thank you for taking the time to leave us feedback from your recent stay with Hyatt Hotels Manchester. I am glad to read that you gave us perfect score and hope you will be back to us soon. I will be sure your feedback will be passed along to my teams. It has been our pleasure to have you with us and have a good week ahead. Kind Regards, Guest Relations

10/10 - Excelente

Sander

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Guest Relations em 13 de nov. de 2023
Dear Sander,Thank you for choosing to stay with us and for taking the time to share your perfect 10/10 rating! We're thrilled to hear that your experience was exceptional, and we appreciate your positive feedback. Our team strives to provide the highest level of service, and it's rewarding to know that we succeeded in making your stay enjoyable.We look forward to welcoming you back for another outstanding experience.

8/10 - Boa

Joshua

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Relations em 7 de nov. de 2023
Dear Joshua,Thank you for taking the time to share your feedback from your recent stay. We're glad to see that you had an overall positive experience, although we noted that there might have been some aspects that fell short of your expectations.Your insights are invaluable in our quest to continually enhance our guest experience. If there's anything specific you'd like us to address or improve upon, we'd greatly appreciate further details to ensure your future visits are exceptional.We hope to have the pleasure of welcoming you back for an even better stay in the future.

8/10 - Boa

Sherry

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Check in was easy and the staff at the front desk were very pleasant to deal with and the lady actually helped to bring my suitcase to my room without my asking. They were very accommodating when I asked for a higher floor with a city view. Excellent views of the City. The room was a studio room and it was very spacious and the king size bed was very comfy. The breakfast was excellent! I would have given a five star review in all categories except that the shower was not draining properly and the water was pooling around my ankles and , of course. I then ended up with the water running out on the floor when I opened the shower door. I did call housekeeping and they came and cleaned the floor and also sent maintenance to fix the drainage problem. I would definitely stay here again.
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Services Team em 7 de out. de 2023
Dear Sherry,Thank you for taking the time to leave feedback for your recent stay at Hyatt House Manchester. We are happy to see that you've had an enjoyable stay with us and that you were impressed with the check in experience. We do apologize for the drainage issue in your room, and we are glad to read that it was solved immediately.We hope to see you again in the near future.Kind Regards,George KapellasGuest Services Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza e conforto do quarto
Güvenli ve keyifli bir tatil
Otelin konumu güzel, havaalanına 30dk.sürüş mesafesinde, şehrin kalbi sayılan merkeze ise 15-20 dk.lık yürüyüş mesafesinde. Yeni bir otel olduğu için genel kullanım alanları ve odalar modern, temiz, personel güler yüzlü ve yardımsever. Odalardaki klimaların sesi uyurken rahatsızlık verici olabiliyor. Kahvaltı ortalama, glutensiz kahvaltı çeşitliliği sınırlı.
Hospedou-se por 7 diárias em set. de 2023
Resposta de Guest Relations em 22 de set. de 2023
Dear Güvenli ve keyifli bir tatil,Thank you for taking the time to leave us feedback from your recent stay with Hyatt Hotels Manchester. I am delighted to read that you liked the hotel condition and had a pleasant stay. We are always here to enhance the experience for our guests. In addition, we appreciate your kind feedback and will look into it.It has been our pleasure to have you with us and I look forward to welcoming you back in te future.

10/10 - Excelente

Michael

Viagem com a família
Pontos positivos: Comodidades
Comfortable room, excellent breakfast
Hospedou-se por 2 diárias em set. de 2023
Resposta de Frankie, Guest Services Manager em 12 de set. de 2023
Hello Michael,Thank you for taking the time to leave us feedback from your recent stay with Hyatt Hotels Manchester. I am delighted to read that you had a wonderful stay. We are always here to enhance the experience for our guests. I will be sure to pass your review along to my teams. It has been a pleasure to have you with us and I look forward to welcoming you back in the future. Kind Regards, Frankie

10/10 - Excelente

Diane

Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Relations em 5 de set. de 2023
Dear Diane, Thank you for taking the time to leave us feedback from your recent stay with Hyatt Hotels Manchester.We are delighted to read that you had a good stay with us and gave us perfect score on the review. We are always here to enhance the experience for our guests and I will be sure to pass your review along to my teams. This has been our pleasure to have you with us and I look forward to welcoming you back in the future.Kind Regards, Guest Relations

10/10 - Excelente

Thomas

Pontos positivos: Limpeza e condições e instalações da propriedade
The staff were wonderful!
Hospedou-se por 8 diárias em ago. de 2023
Resposta de Guest Relations em 4 de set. de 2023
Dear Thomas, Thank you for taking the time to leave us feedback from your recent stay with Hyatt House Manchester. I am delighted to read that you had a wonderful time with us and my teams impressed you with their warm hospitality. We are always here to enhance the experience for our guest.It has been our pleasure to have you with us and I look forward to welcoming you in the near future. Kind Regards, Guest Relations

2/10 - Terrível

Hannah

Hospedou-se por 2 diárias em ago. de 2023
Resposta de Guest Relations em 29 de ago. de 2023
Dear Hannah, Thank you for taking the time to leave us feedback from your recent stay with Hyatt Hotels Manchester. I am sorry to read that you did not enjoy your stay. Please let us know more about your experience and hope to see you again. Please have a wonderful week ahead.Kind Regards, Guest Relations

10/10 - Excelente

James

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em ago. de 2023
Resposta de Frankie, Assistant Manager Guest Relations em 29 de ago. de 2023
Dear James, Thank you for taking the time to leave us feedback from your recent stay with Hyatt Hotels Manchester.We are delighted to read that you had a good stay with us and gave us perfect score on the review. We are always here to enhance the experience for our guests and I will be sure to pass your review along to my teams. This has been our pleasure to have you with us and I look forward to welcoming you back in the future.Kind Regards, Guest Relations

10/10 - Excelente

David

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Frankie, Assistant Manager Guest Relations em 26 de ago. de 2023
Dear David,Thank you for taking the time to leave us feedback from your recent stay with Hyatt House Manchester. I am delighted to read that you gave us top score on the review and had a pleasant stay. We are always here to enhance the experience for our guests. I will be sure to pass along your compliments to my teams. It has been our pleasure to have you with us and I look forward to welcoming you back in the future. Kind Regards, Guest Relations

10/10 - Excelente

Shu-Wen

Hospedou-se por 1 diária em ago. de 2023
Resposta de Guest Relations em 27 de ago. de 2023
Dear Shu-Wen,Thank you for taking the time to leave us feedback from your recent stay with Hyatt Hotels Manchester.We are delighted to read that you had a good stay with us and gave us perfect score on the review. We are always here to enhance the experience for our guests and I will be sure to pass your review along to my teams. This has been our pleasure to have you with us and I look forward to welcoming you back in the future.Kind Regards, Guest Relations

10/10 - Excelente

W L

Pontos positivos: Limpeza e conforto do quarto
Perfect service and tidy room
Hospedou-se por 1 diária em ago. de 2023
Resposta de Guest Services Team em 2 de set. de 2023
Dear W L,Thank you for the perfect score! We are happy to see that you've had an enjoyable experience here with us and we hope to welcome you back in the near future.Kind Regards,George KapellasGuest Services Manager

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
Très bel hôtel bien équipé à quelques minutes du centre-ville de Manchester ! Le staff est accueillant et à notre écoute 👍 Je reviendrai sans hésiter 😃
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Frankie, Assistant Manager Guest Relations em 17 de ago. de 2023
Thank you for taking the time to leave us feedback from your recent stay with Hyatt Hotels Manchester.We are delighted to read that you had a good stay with us and gave us perfect score on the review. We are always here to enhance the experience for our guests and I will be sure to pass your review along to my teams. This has been our pleasure to have you with us and I look forward to welcoming you back in the future.Kind Regards,

10/10 - Excelente

Muthu

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2023
Resposta de Joshua Hayes-Jones em 19 de jul. de 2023
Dear Muthu, Thank you for taking the time to leave your score. I am delighted to see you enjoyed your stay with us here at Hyatt House Manchester. I hope we welcome you back soon. Best regards,Joshua Hayes-JonesGuest Relations Manager

10/10 - Excelente

Karl

Hospedou-se por 1 diária em jul. de 2023
Resposta de Guest Relations em 18 de jul. de 2023
Dear Karl,Thank you for taking the time to leave us feedback from your recent stay with Hyatt Hotels Manchester.We are delighted to read that you had a good stay with us and gave us perfect score on the review. We are always here to enhance the experience for our guests and I will be sure to pass your review along to my teams. This has been our pleasure to have you with us and I look forward to welcoming you back in the future.

10/10 - Excelente

Carole

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Couldn't fault this hotel. Everything was excellent
Hospedou-se por 1 diária em jul. de 2023
Resposta de Joshua Hayes-Jones em 15 de jul. de 2023
Dear Carole, Thank you for taking the time to leave your feedback on your stay with us here at Hyatt House Manchester. I am delighted to read you enjoyed your stay, and found your stay to be faultless. I hope we welcome you back soon, thank you for choosing to stay with us here at Hyatt House Manchester. Best regards,Joshua Hayes-JonesGuest Relations Manager

10/10 - Excelente

Meghan

Pontos positivos: Limpeza e conforto do quarto
Wonderful Stay - Highly Recommend
Wow - what a lovely hotel! My partner + I booked to stay here for a few nights and we found it absolutely perfect. The check-in was quick and hassle-free. Decor was fab, the room was spotless and it had almost all the amenities you need for a break away (including shampoo, conditioner, shower gel, complimentary bottles of water in the fridge). Not to mention the view of the city was amazing! Large selection for breakfast; from delicious cooked items to fresh continental. Special shout out to Hiba at front of house for making us feel so welcome each morning! If I had to give any constructive feedback (which is a difficult task), it would be the following: hotel guests are charged an additional £1 per room, per night. This is part of the Manchester Accommodation BID (Business Improvement District). We literally had no issue with this but guests could maybe be made aware of this at check-in. Secondly, there was one day our room was being cleaned at ~4pm which meant we had to wait outside before getting ready to go out for dinner. Again, not a problem as the cleaners work hard + the spotless room was worth the wait. These DID NOT hinder our stay at Hyatt House + we’d certainly return in the future!
Hospedou-se por 3 diárias em mai. de 2023
Resposta de Joshua Hayes-Jones em 5 de jul. de 2023
Dear Meghan, Thank you for taking the time to leave your feedback on your stay with us here at Hyatt House Manchester. I am thrilled to read your feedback! I am grateful for the time taken to share your experience with me, and I will be sure to distribute this to the entire team. I will certainly pass your suggestion to our front office team in regards to the ABID charges and make it more clear during the check-in process. I also understand the trouble of the room needing to be vacant during the cleaning process, I will certainly raise this with our housekeeping teams to see how we can improve this process. Thank you again for your detailed feedback, and for choosing to stay with us! I hope we welcome you back again soon. Best regards,Joshua Hayes-JonesGuest Relations Manager

10/10 - Excelente

Gholam Reza

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
This was a very joyful time and experience for my family .
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Joshua Hayes-Jones em 4 de jul. de 2023
Dear Gholam,Thank you for taking the time to leave your feedback on your recent stay with us. I am delighted to see you enjoyed your time with us here at Hyatt House Manchester. I hope we welcome you back again soon.Best regards,Joshua Hayes-JonesGuest Relations Manager

10/10 - Excelente

Claire

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great spacious hotel with the amenities of a kitchen area. Lovely breakfast included too. Definitely visit again
Hospedou-se por 1 diária em jul. de 2023
Resposta de Joshua Hayes-Jones em 4 de jul. de 2023
Dear Claire,Thank you for taking the time to leave our feedback on your recent stay with us. I am delighted to see you enjoyed the amenities included in your room, and you enjoyed your breakfast in the morning! I look forward to welcoming you back to Hyatt House again soon. Best regards,Joshua Hayes-JonesGuest Relations Manager

10/10 - Excelente

Lisa

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Lovely rooms and lovely hotel. No issues, staff were great.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Joshua Hayes-Jones em 4 de jul. de 2023
Dear Lisa, Thank you for taking the time to leave your feedback from your stay with us here at Hyatt House Manchester. I am delighted you enjoyed your stay and found the property to be lovely, and our team here to be great! I will be certain to pass along your feedback to the team. Thank you for choosing to stay with us, and I hope we welcome you back again soon. Best regards,Joshua Hayes-JonesGuest Relations Manager

10/10 - Excelente

Heather

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Hyatt was like an Air B&B but in hotel form with Al the amenities. It was clean, open, already prepared and customer service was excellent.
Hospedou-se por 1 diária em jun. de 2023
Resposta de Guest Relations em 18 de jun. de 2023
Dear Heather, Thank you for taking the time to leave us feedback from your recent stay with Hyatt House Manchester. I am delighted to read that you had a good stay and like the hotel. My reams are always here to be at your service and I will be sure to share your review along. It has been a pleasure to have you with us and I look forward to welcoming you back in the future.Kind regards, Guest Relations

10/10 - Excelente

fran

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Great hotel for business or fun
Great room - lots of space, comfortable and good views. There was plenty of work space and good facilities kitchen wise. The gym was good and the restaurant staff very friendly
Hospedou-se por 3 diárias em jun. de 2023
Resposta de Guest Relations em 16 de jun. de 2023
Dear fran, Thank you for taking the time to leave us feedback from your recent stay with Hyatt House Manchester. I am delighted to read that you liked the room and found my teams friendly. I will be sure to pass your compliments along to my teams. It has been our pleasure to have you with us and I look forward to welcoming you back in the future.Kind regards, Guest Relations

10/10 - Excelente

Sarah

Hospedou-se por 13 diárias em mai. de 2023
Resposta de Guest Relations em 1 de jul. de 2023
Dear Sarah,Thank you for taking the time to leave us feedback from your recent stay with Hyatt Hotels Manchester. I am delighted to read that you had a pleasant stay with us. We are always here to enhance the experience for our guests. It has been our pleasure to have you with us and I look forward to welcoming you back in the future. Kind regards,Guest Relations

4/10 - Insatisfatória

Elli

Hospedou-se por 1 diária em mai. de 2023
Resposta de Joshua Hayes-Jones em 22 de jun. de 2023
Dear Elli,Thank you for taking the time to leave your score. I am sorry to see we did not get things quite right during your stay with us. I would like to learn more about the problems you faced to ensure this does not happen again. If you would like please contact me or my team. Thank you for choosing to stay with us, and I hope we can welcome you back in the future for a stay up to our normal high standards.Best regards,Joshua Hayes-JonesGuest Relations Manager