5 restaurantes, é servido café da manhã

Avaliações de Qasr Al Sarab Desert Resort by Anantara

5 out of 5
Qasr Al Sarab Desert Resort by Anantara
1 Qasr Al Sarab Road, Liwa Desert, Mahdar Bin Usayyan

Avaliações

9,8

Extraordinária

Nota 10 - Excelente. 504 de 585 avaliações" "
Nota 8 - Boa. 59 de 585 avaliações" "
Nota 6 - Ok. 15 de 585 avaliações" "
Nota 4 - Insatisfatória. 5 de 585 avaliações" "
Nota 2 - Terrível. 2 de 585 avaliações" "

9,8/10

Limpeza

9,6/10

Serviço e funcionários

9,4/10

Comodidades

9,8/10

Condições e instalações da propriedade

9,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Carla

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Estadia incrível. Destaque merecido para a Paola.
Foi tudo incrível. Hotel excelente em um lugar lindíssimo. Quando fomos, a piscina estava em reforma e nos deram um upgrade para uma vila privativa para não estragar nossa estadia. Além disso, era semana do meu aniversário e quando chegamos à acomodação, tinha um bolo a minha espera! Nota mil para a atenção que tiveram conosco. TODOS os atendentes foram ultra prestativos e simpáticos, mas temos que destacar, sem dúvida, a Paola, uma brasileira que trabalha no resort e que nos atendeu com maestria. Foi muito mais que atenciosa. Excelente profissional, daquelas que de fato se destacam na arte de receber. Nos deu um atendimento impecável. Daqueles que tornam a viagem ainda mais inesquecível e que nunca sairá de nossa memória. Também gostaríamos de destacar o simpático Wilson que foi nosso guia no passeio com os camelos e no passeio noturno de observação das estrelas (stargazing), em que tivemos a oportunidade, entre outros, de ver Jupiter e suas luas e Saturno e seus anéis. Foi demais! Ajab também foi super gentil conosco na condução desse passeio. Como falamos, fomos mesmo muito bem recebido por TODOS nesse hotel. Valeu cada segundo.
Hospedou-se por 2 diárias em set. de 2022
Resposta de Qasr Al Sarab em 17 de out. de 2022
Dear Carla, Thank you for taking the time scoring us the highest possible. We were very pleased to learn that you enjoyed your overall stay with us. We certainly look forward to welcoming you back, hopefully in the very near future. Regards, Qasr Al Sarab Team

8/10 - Boa

Leandro

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Experiência incrível.
Hotel incrível, experiência muito boa para ficar no deserto. atendimento em geral muito bom, limpeza ótima. Aconselho somente ao hotel melhorar o treinaemnto com os prestadores fazem os passeios de atrações do hotel.
Hospedou-se por 2 diárias em jan. de 2022
Resposta de Qasr Al Sarab em 8 de fev. de 2022
Dear Leandro, Thank you for taking the time scoring our resort. We are thrilled to see how much you liked our beautiful resort and your stay with us. I have also noted your recommendations for our improvement especially with regards to our tours.We look forward to welcome you back for another memorable stay. Regards, Qasr Al Sarab Team

10/10 - Excelente

marcia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2021
Resposta de Qasr Al Sarab em 1 de jan. de 2022
Dear Marcia , Thank you for taking the time scoring our resort the highest possible. We are thrilled to see how much you liked our beautiful resort and your stay with us. We look forward to welcome you back for another memorable stay. Regards, Qasr Al Sarab Team

10/10 - Excelente

marcia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
O hotel lindo , mas achei dificil o fato de todos restaurantes terem q reservar , acabei comendo as 4 refeicoes no unico q nao necessitava reserva
Hospedou-se por 1 diária em dez.. de 2021
Resposta de Qasr Al Sarab em 1 de jan. de 2022
Dear Marcia, I was however a bit concerned to see that you were not entirely satisfied with certain services within the hotel, mainly the restaurant booking system and I am very confident that we can do better. I have shared this feedback with the respective departments and we are verifying how we can improve these areas in the future. It is our constant endeavour to improve on our standards and services and to ensure that guests like you are comfortable.We were very pleased to learn that you enjoyed your overall stay with us. We certainly look forward to welcoming you back, hopefully in the very near future. Regards, Qasr Al Sarab Team

10/10 - Excelente

Adriana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Maravilhoso
O melhor hotel no deserto dos Emirados Árabes
Hospedou-se por 2 diárias em jul. de 2021
Resposta de Qasr Al Sarab Team em 9 de ago. de 2021
Dear Maravilhoso, Thank you for taking the time providing us with a positive feedback. We were very pleased to learn that you enjoyed your overall stay with us. We certainly look forward to welcoming you back, hopefully in the very near future. Regards, Qasr Al Sarab Team

10/10 - Excelente

Douglas

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel nota 1000
Muito bom hotel, excelentes acomodações num lugar único no mundo, no meio das dunas do deserto propiciando uma experiência espetacular.
Hospedou-se por 1 diária em jun. de 2021
Resposta de Qasr Al Sarab Team em 27 de ago. de 2021
Dear Douglas, Thank you for taking the time providing us with a positive feedback and please accept our sincere apology for answering in English. It was a pleasure to note that you enjoyed your stay with us and that we were able to create a memorable experience for you. We do look forward to welcoming you back again for another stay soon. Regards, Qasr Al Sarab Team

10/10 - Excelente

Giovana C

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Otimo fds de lua de mel
Incrível
Hospedou-se por 2 diárias em mai. de 2021
Resposta de Qasr Al Sarab Team em 18 de jun. de 2021
Dear Giovana C, Thank you for taking the time scoring our resort the highest possible. We are thrilled to see how much you liked our beautiful resort and your stay with us. We look forward to welcome you back for another memorable stay. Regards, Qasr Al Sarab Team

4/10 - Insatisfatória

Fernando

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel 4 estrelas com preço de 5.
Triste e insatisfatória. Chegamos as 15 hs pedimos o cardápio de room service. Depois de cobrarmos 4 vezes e não recebermos, já era hora do jantar. A vista para o deserto que aparece nas fotos não é verdadeira. São fotos fake.
Hospedou-se por 2 diárias em fev. de 2020
Resposta de General Manager em 29 de mar. de 2020
Dear Fernando, Thank you for providing us with your honest feedback and please accept my apologies for answering in English. I am truly disappointed to see you did not enjoy your stay with us. We regret that we were unable to fully meet all your expectations on this visit and we do hope that you still have a few positive memories about other products and services we are providing in the resort. We would appreciate that you allow us another chance to serve you again on any future stay. Sincerely , Adrian Stoppe

10/10 - Excelente

Luiza M A

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel nota 1000
Hotel excelente! Serviço impar, conforto nota 1.000! Hotel super romântico para casais e super família ao mesmo tempo! Passeios legais, piscina super linda e restaurantes muito bons! Muito calor de dia porem muito frio a noite! Fica a dica!
Hospedou-se por 2 diárias em mar. de 2019
Resposta de Guest relation Team em 13 de mar. de 2019
Thank you very much for your feedback

6/10 - Ok

Felipe R

Pontos positivos: Limpeza e conforto do quarto
Poderia ter sido melhor...
Os serviços, comida e bebida no hotel são absurdamente caros! Verdadeira exploração, já que você está no deserto e literalmente nao tem para onde correr. Fomos ao churrasco ao ar livre, e para a nossa surpresa o valor cobrado foi maior do que o que constava no menu. Ao questionar o hotel, fui informado de que teria havido um reajuste, e com algum desgaste honraram o preço do menu. Antes da nossa chegada, informamos que se tratava de viagem de lua de mel, e mesmo com disponibilidade de quarto para upgrade, não nos foi concedido, salvo com o pagamento da pequena fortuna de 2.400 UAE, com o que não concordamos.
Hospedou-se por 2 diárias em dez. de 2017
Dear Felipe R, I was sorry to learn of your concerns regarding your recent stay and at the outset, would like to offer my sincere apologies for the disappointment you have expressed. We have failed to be up to your expectation on this particular aspect and your disappointment is not what we aim for. Moreover, you feedback are extremely valuable to us as we strive to continuously improve our Food & Beverage quality and standard in order to mat the price that we offer. Your present feeling are appreciated, however we do hope that you will not judge us solely on the basis of this particular experience and that in time, you may reconsider your position and choose to stay with us in the future. Sincerely, Axel Bethke General Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Luxo total em pleno deserto.
Experiência fantástica. Quarto absolutamente fabuloso e serviço impecável.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Incrível
As instalações do hotel são maravilhosas, quarto grande e confortável e localização no meio do deserto propiciando um clima realmente relaxante e uma experiência totalmente diferente de tudo o que já visitamos. Ponto negativo é o valor das refeições nos restaurantes do hotel. Achamos bem alto.
Resposta de Patrick Both em 28 de jun. de 2016
Dear Anonymous, Thank you for having taken the time to share your review about your stay. It was a pleasure reading how much you have enjoyed your stay in the resort and that we were able to provide you a relaxing holiday. Moreover, your observations have been noted and will be reviewed accordingly. We look forward to welcoming you back to Qasr Al Sarab in the near future. Yours sincerely, Wael Soueid Area General Manager

10/10 - Excelente

Yader, São Paulo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing hotel with amazing staff!! An experience like no other! Hopefully will be back soon
Resposta de Patrick Both em 16 de abr. de 2016
Dear Yader, Thank you for sharing your review. We are glad to hear that you had an amazing stay with us and my team has exceeded your expectation. We look forward to welcoming you back to our desert paradise. Yours sincerely, Roland Obermeier General Manager

10/10 - Excelente

EDLEUSA, Salvador- Bahia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente hotel, no deserto.
Hotel Maravilhoso e com funcionários super atenciosos. Os quartos, são muito confortáveis, tinha frutas e água de cortesia. Como fica no deserto, a única opção de restaurante fica no próprio hotel, que tem apenas dois: um buffet e outro a la carte. A comida é muito boa, mas o preço é alto. Os passeios são feitos com o pessoal do próprio hotel e é fantástico. Super recomendo!!! O café da manhã é um show à parte.É enorme,tem de tudo e tudo deliciosa!!!
Resposta de Patrick Both em 25 de jul. de 2015
Dear EDLEUSA, Thank you for your fantastic review. We are so happy to know that we have exceeded your expectation. We look forward to welcoming you back to the resort. Yours sincerely, Patrick Both General Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Sensacional experiência no meio do deserto.
Jantar sobre as estrelas, falconaria, salouk dog, passear de camelo e uma culinária deliciosa.
Resposta de Patrick em 11 de mai. de 2015
Dear Anonymous, I was very pleased to know how much you enjoyed your visit with us and can only hope that we have exceeded your expectations. We look forward to welcoming you back to the resort. Yours sincerely, Patrick Both General Manager

10/10 - Excelente

David, sao paulo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Incrivel e Fantástico! Vale a pena!!!
Tudo incrivel e maravilhoso! Fizemos o dine by design que é um jantar private no meio do deserto! O garçom THIKURU fez tudo de mais especial para garantir esse momento a 2. O quarto é impacável e o tamanho da banheira também. AMEI tudo!

10/10 - Excelente

Cristiane Dagola, Vitória, ES, Brasil

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Uma experiência indescritível
Não tenho palavras para descrever a experiência! É tudo perfeito: das imagens que fotografamos até o carinho oferecido pelo Staff. Não nos sentimos como hóspedes de um hotel de luxo, mas especiais para cada funcionário. Começando pela chegada com drink de boas vindas e atendimento personalizado pelo Roshan e Lamia, passando por ótimos funcionários responsáveis pelas atividades, pelos restaurantes e pela estrutura do hotel, e finalizando com a beleza do local.Estávamos comemorando aniversário e renovação de votos, e fomos tratados com muito carinho. Meu marido me fez uma surpresa e todos se envolveram, tornando o momento mágico. Nosso quarto estava sempre impecável, limpo, com a temperatura agradável e um aroma incrível. A área da piscina tem funcionários sempre preocupados com os hóspedes, levando água e toalhas frias para aliviar o calor. Os motoristas dos carrinhos sempre tinham um belo sorriso e o pessoal que conduzia as atividades são animados e muito atenciosos. A área do SPA tem um atendimento maravilhoso e você já começa a relaxar quando pisa no lugar e o serviço é ótimo. O café da manhã nunca é igual, sempre tem coisas diferentes e tem tantas opções que ficamos perdidos. Os restaurantes dispensam comentários. Comida divina, atendimento incrível. E a experiência do dinning by design é esplendorosa!! Lamento ter ficado poucas noites e já conto retornar. Agradecemos ao Staff tudo, especialmente Lamia, Julia, Roshan, Gabriela, Tharanga, Wari, Shalika e toda equipe

10/10 - Excelente

Fábio, Águas de Lindoia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Uma jóia em meio ao deserto
Absolutamente impecável. Depois de 300 km dirigindo de Dubai ao hotel, numa estrada excelente, chegamos ao Qasr Al Sarab. Um hotel absurdamente bonito, em meio as dunas mais bonitas ainda. Uma obra prima da engenharia. Serviço excelente, quarto com terraço enorme, lindo, funcional. Comida muito boa. Piscina deliciosa. Não temos o que reclamar. Estadia sensacional. Vale a pena as 3h e meia de estrada. Fique no mínimo duas noites para não se cansar demais com a estrada. Vale a pena.

10/10 - Excelente

Roberto, Sao Paulo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Maravilha no deserto
Órimo hotel no deserto.

10/10 - Excelente

KATSUYUKI

Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Paola

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful and unique setting
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Qasr Al Sarab em 11 de mar. de 2024
Dear Valued Guest,Thank you for taking the time to rate your experience with us. We are thrilled to hear that you enjoyed your stay with us. Your feedback is valuable to us and we are glad to hear that you had a good experience overall.We strive to provide all of our guests with exceptional service and a memorable experience, and it appears that we were able to do so during your visit.Thank you for choosing Qasr Al Sarab, and we hope to welcome you back soon.Best regards,Jean-Paul DantilGeneral Manager

10/10 - Excelente

Tony

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Qasr Al Sarab em 29 de jan. de 2024
Dear Valued Guest,Thank you for taking the time to rate your experience with us. We are thrilled to hear that you enjoyed your stay with us. Your feedback is valuable to us and we are glad to hear that you had a good experience overall.We strive to provide all of our guests with exceptional service and a memorable experience, and it appears that we were able to do so during your visit.Thank you for choosing Qasr Al Sarab, and we hope to welcome you back soon.Best regards,Jean-Paul DantilGeneral Manager

10/10 - Excelente

Ömer

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Resposta de Qasr Al Sarab em 29 de jan. de 2024
Dear Valued Guest,Thank you for taking the time to rate your experience with us. We are thrilled to hear that you enjoyed your stay with us. Your feedback is valuable to us and we are glad to hear that you had a good experience overall.We strive to provide all of our guests with exceptional service and a memorable experience, and it appears that we were able to do so during your visit.Thank you for choosing Qasr Al Sarab, and we hope to welcome you back soon.Best regards,Jean-Paul DantilGeneral Manager

4/10 - Insatisfatória

Vincent, Tokyo

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
One hour to check-in, nobody explained us anything about dining options and activities.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Qasr Al Sarab em 28 de fev. de 2024
Dear Valued Guest,Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for the inconvenience and lack of communication you experienced during check-in.Ensuring a seamless and informative check-in process is crucial for us, and it's disappointing to hear that you had to wait for an hour without receiving any explanation about dining options and activities. This falls short of the high standards of service we aim to provide to our guests.Please know that we take your feedback seriously, and we will address this matter with our team to ensure that proper training and procedures are in place to prevent similar occurrences in the future. Our goal is to ensure that every guest feels welcomed, informed, and well taken care of from the moment they arrive.We appreciate you bringing this to our attention as it helps us identify areas for improvement. Should you choose to stay with us again in the future, we are committed to providing you with a much smoother and more enjoyable experience.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back for a more satisfying stay.Best regards,Jean-Paul DantilGeneral Manager

10/10 - Excelente

Mario

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
A Must-Visit, truly exceptional.
A magical enchanting desert resort with a truly fantastic and welcome team.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Qasr Al Sarab em 3 de jan. de 2024
Dear Valued Guest,Thank you for taking the time to rate your experience with us. We are thrilled to hear that you enjoyed your stay with us. Your feedback is valuable to us and we are glad to hear that you had a good experience overall.We strive to provide all of our guests with exceptional service and a memorable experience, and it appears that we were able to do so during your visit.Thank you for choosing Qasr Al Sarab, and we hope to welcome you back soon.Best regards,Jean-Paul DantilGeneral Manager

10/10 - Excelente

Alexandra

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Tolle Lage.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de Qasr Al Sarab em 21 de nov. de 2023
Dear Valued Guest,Thank you for taking the time to rate your experience with us. We are thrilled to hear that you enjoyed your stay with us. Your feedback is valuable to us and we are glad to hear that you had a good experience overall.We strive to provide all of our guests with exceptional service and a memorable experience, and it appears that we were able to do so during your visit.Thank you for choosing Qasr Al Sarab, and we hope to welcome you back soon.Best regards,Jean-Paul DantilGeneral Manager

10/10 - Excelente

Felipe

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was beautiful, staff very nice and ready to help. We met Andres the chef from one of the restaurants, very nice, he took the time to show us around the hotel and beauty of it. Food was good, service at the pool, excellent.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Qasr Al Sarab em 21 de nov. de 2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We're delighted to hear that you found our palace beautiful and our team very nice and ready to help.It's wonderful that you had the opportunity to meet Andres, the chef from one of our restaurants. We're thrilled to hear that he took the time to show you around the hotel, allowing you to appreciate the beauty of the surroundings. We believe in providing a personalized touch, and it sounds like Andres went above and beyond to make your stay special.We're glad you enjoyed the good food and excellent service at the pool. Creating memorable experiences for our guests is what we strive for, and we're happy to have contributed to a positive stay for you.Thank you for choosing our palace, and we look forward to welcoming you back for another delightful experience. Best regards,Jean-Paul DantilGeneral Manager

10/10 - Excelente

Michael, Mississauga

Hospedou-se por 1 diária em nov. de 2023
Resposta de Qasr Al Sarab em 24 de nov. de 2023
Dear Valued Guest,Thank you for taking the time to rate your experience with us on Google. We are thrilled to hear that you enjoyed your stay with us. Your feedback is valuable to us and we are glad to hear that you had a good experience overall.We strive to provide all of our guests with exceptional service and a memorable experience, and it appears that we were able to do so during your visit.Thank you for choosing Qasr Al Sarab, and we hope to welcome you back soon.Best regards,Jean-Paul DantilGeneral Manager

10/10 - Excelente

Jacqueline, Fort Lauderdale

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Most amazing place that we have been . Everything and everyone are excellent.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Qasr Al Sarab em 5 de nov. de 2023
Dear Valued Guest,Thank you for taking the time to rate your experience with us. We are thrilled to hear that you enjoyed your stay with us. Your feedback is valuable to us and we are glad to hear that you had a good experience overall.We strive to provide all of our guests with exceptional service and a memorable experience, and it appears that we were able to do so during your visit.Thank you for choosing Qasr Al Sarab, and we hope to welcome you back soon.Best regards,Jean-Paul DantilGeneral Manager

8/10 - Boa

Robert

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All good
Hospedou-se por 2 diárias em out. de 2023
Resposta de Qasr Al Sarab em 12 de out. de 2023
Dear Valued Guest,Thank you for taking the time to rate your experience with us. We are thrilled to hear that you enjoyed your stay with us. Your feedback is valuable to us and we are glad to hear that you had a good experience overall.We strive to provide all of our guests with exceptional service and a memorable experience, and it appears that we were able to do so during your visit.Thank you for choosing Qasr Al Sarab, and we hope to welcome you back soon.Best regards,Jean-Paul DantilGeneral Manager

10/10 - Excelente

Adwaita

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Awesome experience and truly peaceful
Hospedou-se por 1 diária em jul. de 2023
Resposta de Qasr Al Sarab em 2 de ago. de 2023
Dear Valued Guest,Thank you for taking the time to rate your experience with us. We are thrilled to hear that you enjoyed your stay with us. Your feedback is valuable to us and we are glad to hear that you had a good experience overall.We strive to provide all of our guests with exceptional service and a memorable experience, and it appears that we were able to do so during your visit.Thank you for choosing Qasr Al Sarab, and we hope to welcome you back soon.Best regards,Jean-Paul DantilGeneral Manager

10/10 - Excelente

Vincent

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
24h dans le désert d'Arabie
Magnifique séjour dans cet hôtel de rêve. Tout était parfait, l'accueil, le personnel très attentionné, la piscine, le petit déjeuner fantastique, le diner au bord de la piscine. Hâte de revenir pour plus qu'une nuit.
Hospedou-se por 1 diária em abr. de 2023
Resposta de Qasr Al Sarab em 12 de jul. de 2023
Dear Valued Guest,Thank you for taking the time to rate your experience with us. We are thrilled to hear that you enjoyed your stay with us. Your feedback is valuable to us and we are glad to hear that you had a good experience overall.We strive to provide all of our guests with exceptional service and a memorable experience, and it appears that we were able to do so during your visit.Thank you for choosing Qasr Al Sarab, and we hope to welcome you back soon.Best regards,Jean-Paul DantilGeneral Manager

10/10 - Excelente

Beth, Allentown

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Luxury!
Hospedou-se por 2 diárias em jun. de 2023
Resposta de Qasr Al Sarab em 29 de jun. de 2023
Dear Valued Guest,Thank you for taking the time to rate your experience with us. We are thrilled to hear that you enjoyed your stay with us. Your feedback is valuable to us and we are glad to hear that you had a good experience overall.We strive to provide all of our guests with exceptional service and a memorable experience, and it appears that we were able to do so during your visit.Thank you for choosing Qasr Al Sarab, and we hope to welcome you back soon.Best regards,Jean-Paul DantilGeneral Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing stay
I had a wonderful stay at Anantara. The staff were friendly and provided great service throughout my visit. The food was tasty with a good variety of options to choose from. The pool area, complete with sunbeds and cabanas, was a nice place to relax. The pool bar offered a decent selection and a pleasant atmosphere. The rooms were spacious and comfortable, perfect for recharging after a day of exploration. One of the highlights was the stunning nature surrounding the hotel, featuring beautiful dunes and occasional gazelles and camels. Thank you, Anantara, for an unforgettable and magical stay - I will definitely be back!
Hospedou-se por 1 diária em jun. de 2023
Resposta de Qasr Al Sarab em 15 de jun. de 2023
Dear Valued Guest,Thank you so much for sharing your wonderful experience at Qasr Al Sarab! We are thrilled to hear that you had a fantastic stay and enjoyed all aspects of your visit.Our team takes great pride in providing friendly and attentive service, and we're delighted that they made your stay memorable. We'll make sure to pass on your compliments to our team members who contributed to your positive experience.We're glad to hear that you enjoyed the food with a good variety of options to choose from. Our culinary team strives to create delicious and diverse dining experiences for our guests, and it's rewarding to know that their efforts met your expectations.The stunning nature surrounding our hotel is truly a highlight, and we're glad that you appreciated the beauty of the dunes and the occasional sightings of gazelles and camels. It's our goal to provide a magical and unforgettable experience, and we're thrilled that we succeeded in creating such memories for you.Thank you for your kind words and for choosing Qasr Al Sarab. We can't wait to welcome you back for another unforgettable stay in the future!Best regards,Jean-Paul DantilGeneral Manager

10/10 - Excelente

Mohamed

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice
I hope to come again
Hospedou-se por 1 diária em mai. de 2023
Resposta de Qasr Al Sarab em 9 de jun. de 2023
Dear Valued Guest,Thank you for taking the time to rate your experience with us. We are thrilled to hear that you enjoyed your stay with us. Your feedback is valuable to us and we are glad to hear that you had a good experience overall.We strive to provide all of our guests with exceptional service and a memorable experience, and it appears that we were able to do so during your visit.Thank you for choosing Qasr Al Sarab, and we hope to welcome you back soon.Best regards,Jean-Paul DantilGeneral Manager

10/10 - Excelente

Christian

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Awesome get away in the empty quarter
Awesome little staycation, the location is wonderful in the middle of the desert, like an oasis just with all the luxury amenities you can imagine. Our trip was made special by our hosts in the hotel: Fabiana made our welcome special by her friendly and personal openness and effort to ensure all wishes are addressed, Erik as restaurant manager of Suhail was personally looking after us and ensuring together with Ali that our evening was unforgettable. Nazir looked after us on our Camel ride in the desert (awesome to climb the high dunes on the back of a Camel) and also acted as our professional camera man, volunteering to capture the moments for us. Thank you for an unforgettable staycation. Will be back!
Hospedou-se por 1 diária em abr. de 2023
Resposta de Qasr Al Sarab em 2 de mai. de 2023
Dear Valued Guest,Thank you for taking the time to rate your experience with us . We are thrilled to hear that you enjoyed your stay with us. Your feedback is valuable to us and we are glad to hear that you had a good experience overall.We strive to provide all of our guests with exceptional service and a memorable experience, and it appears that we were able to do so during your visit.Thank you for choosing Qasr Al Sarab, and we hope to welcome you back soon.Best regards,Jean-Paul DantilGeneral Manager

10/10 - Excelente

Tatiana, Las Vegas

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fabulous and serene desert oasis.
Hospedou-se por 2 diárias em abr. de 2023
Resposta de Qasr Al Sarab em 12 de abr. de 2023
Dear Valued Guest, Thank you for taking the time to rate your experience with us. We are thrilled to hear that you enjoyed your stay with us. Your feedback is valuable to us and we are glad to hear that you had a good experience overall. Thank you for choosing Qasr Al Sarab, and we hope to welcome you back soon. Best regards, Jean-Paul Dantil General Manager

10/10 - Excelente

Anders

Hospedou-se por 3 diárias em mar. de 2023
Resposta de Qasr Al Sarab em 12 de abr. de 2023
Dear Valued Guest, Thank you for taking the time to rate your experience with us. We are thrilled to hear that you enjoyed your stay with us. Your feedback is valuable to us and we are glad to hear that you had a good experience overall. Thank you for choosing Qasr Al Sarab, and we hope to welcome you back soon. Best regards, Jean-Paul Dantil General Manager

6/10 - Ok

Farrukh

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
the setting was unique however dining options were not great
Resposta de Qasr Al Sarab em 6 de fev. de 2023
Dear Guest,Thank you for taking the time to share your experience. We apologize that the dining options did not meet your expectations. We strive to provide a unique setting and diverse dining options for our guests. Your feedback is valuable to us and will be used to make improvements in the future. Thank you for choosing us and we hope to have the opportunity to serve you again.Best regards, Jean-Paul DantilGeneral Manager

10/10 - Excelente

Karin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Amazing place
We have had such a fantastic stay at Qasr al Sarab - beautifully located in the Desert and everything fulfilled our expectations and dreams
Hospedou-se por 2 diárias em set. de 2022
Resposta de Qasr Al Sarab em 17 de out. de 2022
Dear Karin, Thank you for taking the time scoring us the highest possible. We were very pleased to learn that you enjoyed your overall stay with us. We certainly look forward to welcoming you back, hopefully in the very near future. Regards, Qasr Al Sarab Team

10/10 - Excelente

Sweta

Hospedou-se por 2 diárias em set. de 2022
Resposta de Qasr Al Sarab em 17 de out. de 2022
Dear Sweta, Thank you for taking the time scoring us the highest possible. We were very pleased to learn that you enjoyed your overall stay with us. We certainly look forward to welcoming you back, hopefully in the very near future. Regards, Qasr Al Sarab Team

8/10 - Boa

David

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Hospedou-se por 1 diária em jun. de 2022
Resposta de Qasr Al Sarab em 17 de out. de 2022
Dear David, Thank you for taking the time scoring us the highest possible. We were very pleased to learn that you enjoyed your overall stay with us. We certainly look forward to welcoming you back, hopefully in the very near future. Regards, Qasr Al Sarab Team

10/10 - Excelente

JIEUN

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
만족
조금 멀고 액티비티가 비싸긴하지만 좋았ㅇ니요
Hospedou-se por 1 diária em mai. de 2022
Resposta de Qasr Al Sarab em 17 de out. de 2022
Dear JIEUN, Thank you for taking the time scoring us the highest possible. We were very pleased to learn that you enjoyed your overall stay with us. We certainly look forward to welcoming you back, hopefully in the very near future. Regards, Qasr Al Sarab Team

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Beautiful setting all else a bit disappointing
Beautiful setting. Nice architecture. Everything else a bit lackluster. Came at the end of the main season and many activities are not available (camel rides, desert bbq, etc.) and the hotel was not very busy. Food could be much better. Highlights: Excellent service at pool bar and very knowledgeable falcon and owl handlers. Everyone else seemed bored.
Hospedou-se por 1 diária em mai. de 2022
Resposta de Qasr Al Sarab em 30 de dez. de 2022
Dear Anonymous, Thank you for sharing your feedback.. We hope to welcome you back, hopefully in the very near future. Regards, Qasr Al Sarab Team

10/10 - Excelente

Louise

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is truly unique. I don't think I have ever stayed in a 5 star hotel with such exceptional service from every single member of staff. Truly outstanding. Farhan my "butler" was incredibly responsive and attentive to requests to make dinner, spa and activity reservations and the dune bashing with Saleem was just an incredible experience. I cannot recommend this hotel highly enough. The pool area and swim up bar is amazing, I didn't want to leave and 4 nights felt like I'd been there for over a week. So relaxing. If I was being very (very) picky, and as a point of feedback for improvement, I'd say the food was pretty good (but not amazing) for a 5 star property - particularly in the Suhail restaurant which is very expensive. Nothing bad, just room for improvement in terms of the quality. The gym facility is also awesome, as is the spa. An amazingly good massage. Just what was needed after a long flight. thank you to all - I hope to be back!
Hospedou-se por 4 diárias em abr. de 2022
Resposta de Qasr Al Sarab em 17 de out. de 2022
Dear Louise, Thank you for taking the time scoring us the highest possible. We were very pleased to learn that you enjoyed your overall stay with us. We certainly look forward to welcoming you back, hopefully in the very near future. Regards, Qasr Al Sarab Team

10/10 - Excelente

Bibiana

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em mai. de 2022
Resposta de Qasr Al Sarab em 17 de out. de 2022
Dear Bibiana, Thank you for taking the time scoring us the highest possible. We were very pleased to learn that you enjoyed your overall stay with us. We certainly look forward to welcoming you back, hopefully in the very near future. Regards, Qasr Al Sarab Team

10/10 - Excelente

raffaele

Hospedou-se por 1 diária em abr. de 2022
Resposta de Qasr Al Sarab em 17 de out. de 2022
Dear raffaele, Thank you for taking the time scoring our resort. We are thrilled to see how much you liked our beautiful resort and your stay with us.We look forward to welcome you back for another memorable stay. Regards, Qasr Al Sarab Team

10/10 - Excelente

Carolyn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em abr. de 2022
Resposta de Qasr Al Sarab em 5 de abr. de 2022
Dear Carolyn, Thank you for taking the time scoring us the highest possible. We were very pleased to learn that you enjoyed your overall stay with us. We certainly look forward to welcoming you back, hopefully in the very near future. Regards, Qasr Al Sarab Team

10/10 - Excelente

Kyle

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Best desert hotel in the UAE
Fantastic service, fantastic location, fantastic hotel. Without a doubt the best desert hotel in the UAE. An incredible and unique experience that made my birthday weekend there unforgettable.
Hospedou-se por 2 diárias em mar. de 2022
Resposta de Qasr Al Sarab em 5 de abr. de 2022
Dear Kyle, Thank you for taking the time scoring our resort. We are thrilled to see how much you liked our beautiful resort and your stay with us. We look forward to welcome you back for another memorable stay. Regards, Qasr Al Sarab Team

10/10 - Excelente

Zhu

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2022
Resposta de Qasr Al Sarab em 17 de out. de 2022
Dear Zhu, Thank you for taking the time scoring us the highest possible. We were very pleased to learn that you enjoyed your overall stay with us. We certainly look forward to welcoming you back, hopefully in the very near future. Regards, Qasr Al Sarab Team