Dear Chase, Namaskar! We're grateful for your feedback noting our five-star staff and service. It's disappointing to hear that other aspects did not meet your expectations. We recognize the importance of reliable WiFi and are addressing this to improve connectivity. Regarding the gym's location, we are evaluating alternative solutions to mitigate the impact of external pollution. While we diligently strive to maintain the highest cleanliness standards, it's clear we have areas to enhance. We have passed your comments to our housekeeping team for immediate attention. Your dining experience is equally important, and we are working with our culinary team to review our menu options and ensure our food quality reflects our guests’ expectations. Your insights are instrumental for our continuous improvement, and we hope to have the opportunity to deliver a more satisfying experience in the future. Thanks & Regards FOM

Dear Mr. Dnyanada, Namaskar! We're glad you found the property clean and enjoyed the breakfast buffet. It's great to hear the staff was supportive. However, we're concerned about the issues you had with your night ala carte order and the lights in your room. We have taken note of the mix-up with your sandwich and tea, as well as the malfunctioning lights, and have addressed these matters with our team to ensure our service and facilities meet the high standards our guests expect. Your comfort is a priority, and we are committed to making improvements for a better guest experience. We appreciate your feedback and hope to provide you with a flawless stay in the future. Thanks & Regards The Orchid Hotel, Pune

Dear Mr. Rohit, Namaskar! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Kindest Regards, Team Orchid, Pune

Dear Ms. Shreya, Namaskar! We are truly disheartened to hear about your unsatisfactory experience with the cleanliness of your room and the difficulty you encountered when requesting a change. It's clear that we fell short in delivering the comfortable and up-to-standard accommodation we strive to offer all our guests. The condition you described is not acceptable and does not reflect our commitment to guest satisfaction. We have taken immediate note of your feedback and will address this with our housekeeping team to ensure that our rooms meet the high levels of cleanliness expected. We also aim to improve our responsiveness to guest requests, but upon investigation we have found that there was no communication done to the hotel team for a room change. Your feedback is invaluable in helping us to enhance our service and we hope to have the opportunity to restore your confidence in our establishment. Kindest Regards, Team Orchid, Pune

Dear Mr. Vipin, Namaskar! Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Kindest Regards, The Orchid, Pune

Dear Valued Guest,Namaskar! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards The Orchid Hotel Pune

Dear Valued Guest,Namaskar! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards The Orchid Hotel Pune

Dear Valued Guest,Namaskar! We appreciate your feedback on your recent stay with us. It's great to hear that our staff made a positive impression with their constant efforts, especially during the busy wedding season. We've noted your comments on the need for room upgrades and are actively working on plans to modernize our accommodations to enhance the overall guest experience. Your point on cleanliness has been addressed with our housekeeping team to ensure that our standards are not only met but exceeded. Regarding your dining experience, we're glad to find value in our offerings. We're taking your insights about the temperature of our sambar and idlis seriously, and have already briefed our culinary team to ensure that all items at our breakfast buffet are served at the appropriate temperatures for optimal enjoyment. We are committed to improving in the areas you've mentioned and hope to welcome you back to a refreshed and more satisfying experience. Kindest Regards, Team Orchid, Pune

Dear Mr. Rohan, Namaskar! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Kindest Regards, Team Orchid, Pune

Dear Valued Guest, Namaskar!We are thrilled to know that you had a good experience with us and we sincerely thank you to put it on this platform for the fellow community to know about it. We hope your future visit at The Orchid Pune will be a pleasant journey and looking forward to welcoming you back soon.Kindest Regards, Team Orchid, Pune

Dear Mr. Dennis, Namaskar! We are sorry to hear about your recent experience with us. Our goal is to provide a quiet and relaxing stay for all our guests and it seems we missed the mark this time. The soundproofing of our rooms usually receives high ratings, so it's disappointing to know this was not your experience. We take your feedback about the thin room doors very seriously. It is disheartening to learn that it has caused you inconvenience. We are working diligently to rectify this issue to enhance the guest experience. We hope that despite this, you enjoyed the other facilities in our hotel. Please consider staying with us once more, and we assure you that we will make every effort to improve your hotel experience. Kindest Regards, The Orchid, Pune

Dear Valued Guest,Namaskar! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Kindest Regards, The Orchid, Pune

Dear Valued Guest,Namaskar! We are heartened to know that your parents had a comfortable stay at our hotel and enjoyed our food service. It's always fulfilling to hear when our guests, especially senior citizens, find our facilities up to their expectations. Your feedback is greatly appreciated and will go a long way in helping us strive for improvement and excellence. We hope they have taken back some beautiful memories and we hope to welcome them back again in the future. Our team endeavours to make every stay a memorable one for our guests. Your satisfaction is our reward. Kindest Regards, The Orchid, Pune

Dear Valued Guest,Namaskar! We appreciate you taking the time to share your insightful feedback about your stay. It's pleasing to hear that you found our accommodation comfortable and the breakfast to your liking. We acknowledge your comment about the room temperature. We've made a note of this issue and take it as an opportunity to improve. We're glad that despite these issues, your overall experience was satisfactory. We’re always striving to make our guests’ stay as enjoyable as possible. Looking forward to host you again. Your parents are always welcome. Kindest Regards, Team Orchid, Pune

Dear Mr. Rajeev, Namaskar!We deeply regret to read about your unpleasant experience and the inconvenience caused during your stay. It is our utmost priority to ensure guest satisfaction and clearly, we haven't met your expectations in this regard. Regarding the access to rooms, we are in a process for necessary changes to enhance our guest's privacy and convenience. We are also looking into refining our waste management procedures to maintain cleanliness and better views for the guests. On the mentioned matter of ventilation in the toilet, we assure to take urgent actions to rectify this issue. For the incident related to the loss of your iPhone, we are extremely concerned and taking the matter with utter seriousness. Our employees are expected to maintain the highest ethical standards. We will be conducting a thorough investigation in this matter. Your comments about our staff's uncooperativeness and internet speed have been noted, and necessary improvements will be incorporated. Our employees' demeanor and the services we offer are meant to enhance your stay and it's clear we have missed our mark this time. Considering the inconveniences you faced, we understand your request for a partial refund. Please allow us a little time to review your case and we assure you that we will reach a fair resolution. We appreciate your candid feedback, and it will indeed help us drive improvements in the areas where we lack. We hope you give us another opportunity to serve you better. Kindest Regards, Team Orchid, Pune

Dear Mr. Ashish,Namaskar!We are thrilled to know that you had a good experience with us and we sincerely thank you to put it on this platform for the fellow community to know about it. We hope your future visit at The Orchid Pune will be a pleasant journey and looking forward to welcoming you back soon.Kindest Regards, Team Orchid, Pune

Dear Mr.Sharayu, Namaskar! Thank you so much for taking the time to leave this excellent review. It gives me immense happiness to hear that you have had such a delightful experience being with us and found your stay comfortable. Our staff will definitely be happy to hear your high praise. They exert themselves to the utmost to give our guests a lovely and smooth stay, and I'm thrilled that you noticed their helpfulness and friendliness. Encouraging feedback as such works as a heartening incentive for them to keep up their high quality of service. We are glad that you found our room comfortable. We strive to provide our guests with the best, whether it is about the comfort or the cleanliness of the room, or the ambiance of the hotel. Our ultimate aim is to provide our guests with a relaxing and soothing environment just like the convenience of their home when they are with us. The ease of access to transportation to and from our hotel is one of the aspects we are especially proud of as it enables our guests to have hassle-free travelling during their stay. It makes city commuting more effortless for our guests. I’m happy to hear that this feature made your stay more convenient. We always aspire to make the experience of our guests worthwhile and feedback like yours helps us improve. We are more motivated to work on our services and strive hard to maintain our standards. Once again, thank you for your generous review. It was a pleasure hosting you, and we're eagerly looking forward to your next visit. Remember, you always have a cozy place to stay when you're visiting here. Kindest Regards, The Orchid, Pune

we regret to delay in response

Dear Valued Guest, Namaskar! We are thrilled to know that you had a good experience with us and we sincerely thank you to put it on this platform for the fellow community to know about it. We hope your next visit at The Orchid Pune will be a pleasant journey and looking forward to welcoming you back again. Kindest Regards, Team Orchid,Pune

Dear Valued Guest, Namaskar! We are thrilled to know that you had a good experience with us and we sincerely thank you to put it on this platform for the fellow community to know about it. We hope your next visit at The Orchid Pune will be a pleasant journey and looking forward to welcoming you back again. Kindest Regards, Team Orchid,Pune