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Avaliações de Bestwestern Hollywood Plaza Inn Hotel - Hollywood Walk of Fame LA

3 out of 5

Avaliações

7,8

Boa

Nota 10 - Excelente. 371 de 1002 avaliações" "
Nota 8 - Boa. 318 de 1002 avaliações" "
Nota 6 - Ok. 169 de 1002 avaliações" "
Nota 4 - Insatisfatória. 60 de 1002 avaliações" "
Nota 2 - Terrível. 84 de 1002 avaliações" "

8,2/10

Limpeza

8,2/10

Serviço e funcionários

7,4/10

Comodidades

7,6/10

Condições e instalações da propriedade

7,6/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jul. de 2023
Resposta de Hotel Manager em 17 de jul. de 2023
Dear Guest,Thank you for taking the time to provide us with your rating. We appreciate your feedback and are glad to see that your overall experience at our hotel was positive, earning an 8 out of 10. We value your input and will use it to continually improve our services and facilities. We hope to have the pleasure of hosting you again in the future and strive to make your next stay even better.Best Regards,Hotel Manager

8/10 - Boa

Tatiana

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
O hotel é muito bem localizaso. Fácil acesso a tudo. Mas os funxionários sao muito mal educados, não te dão a minima atenção
Hospedou-se por 2 diárias em mai. de 2023
Resposta de Hotel Manager em 31 de mai. de 2023
Dear Tatiana,Thank you for taking the time to provide feedback about your stay at our hotel. We apologize that you experienced rudeness from some of our employees. We strive to provide each guest with excellent customer service, so we apologize that your expectations were not met during your stay. If you would be willing to share more details, we would be happy to look into it further and do our best to resolve any issues. Thank you again for your review, and we hope to have the chance to make it up to you in the future.Sincerely,Hotel Manager

8/10 - Boa

MARIA DE FÁTIMA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em dez. de 2021
Resposta de Hotel Manager em 31 de dez. de 2021
Dear Maria, Thank you so much for sharing your recent stay with us and for giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

4/10 - Insatisfatória

Mariana

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jul. de 2020
Resposta de Hotel Manager em 3 de ago. de 2020
Hello Mariana, Thanks for the stay and the feedback. Our apologies for the unsatisfactory stay. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again, Sincerely, Hotel Manager.

6/10 - Ok

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Quarto com microondas, frigobar e cafeteira, possibilitando tomar o café da manhã na acomodação. Amenidades de banho e toalhas muito boas. A localização é que não gostei, pois não fica tão perto assim da calçada da fama. Para caminhar até lá, gasta-se cerca de 15 minutos, o que não é muito. O problema maior é andar pela avenida onde situa-se o hotel, por estar a ermo e não parecer tão seguro à noite. Nós não arriscamos. Numa avaliação global, achei o hotel caro para o que oferece. Na minha estadia anterior em Los Angeles fiquei em um hotel bem mais perto da calçada da fama, que tinha café continental e estacionamento incluído na diária. Se o objetivo do turista for ficar pertinho da calçada da fama para ir a pé e voltar a hora que quiser, melhor ficar no Quality Inn Near Walk Of Fame, que está na mesma categoria.
Hospedou-se por 4 diárias em out. de 2019
Resposta de Hotel Manager em 12 de nov. de 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Manager

8/10 - Boa

Murillo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Recomendo
Hotel simples e muito bem localizado. Fácil acesso a transporte público e as vias expressas. Há 5 min de caminhada do shopping na Hollywood Boulevard.
Hospedou-se por 3 diárias em out. de 2019
Resposta de Hotel Manager em 17 de out. de 2019
Dear Guest, Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location convenient and close to your areas of interest. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

8/10 - Boa

Maria Felizarda

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bom
Bom hotel, com localização muito boa para calçada da fama. Bom quarto, boas camas, bom chuveiro, porém a única janela do quarto era virada para o corredor dos quartos tirando a privacidade. Estacionamento sem valet.
Hospedou-se por 4 diárias em ago. de 2019
Resposta de Hotel Manager em 24 de out. de 2019
Dear Guest, Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Quartos antigos e com papel de parede rasgados, e ficamos 2 dias sem limpeza no quarto
Hospedou-se por 3 diárias em jan. de 2019
Resposta de Hotel Manager em 1 de abr. de 2019
Querido convidado, Obrigado por nos escolher para a sua estadia e dedicar um tempo para fornecer feedback sobre sua experiência. Eu gostaria de começar por pedir desculpas a você pelos inconvenientes que você enfrentou durante a sua estadia. Nós nos esforçamos para tornar cada estadia o mais agradável e confortável possível, e agradecemos que você tenha trazido sua experiência à nossa atenção. Levamos o feedback a sério e pedimos à nossa equipe que faça as alterações necessárias para que possamos fornecer uma experiência melhor no futuro. Espero que você nos dê uma chance de ficar conosco novamente e considerar a estadia insatisfatória foi uma exceção. Atenciosamente, Gerente do hotel

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Quartos antigos e com papel de parede rasgado, e ficamos 2 dias sem o quarto limpo, pois esqueceram de limpar Não recomendo Já fiquei em vários BW e esse é o pior disparado
Hospedou-se por 3 diárias em jan. de 2019
Resposta de Hotel Manager em 23 de abr. de 2019
Querido convidado, Obrigado por nos escolher para a sua estadia e dedicar um tempo para fornecer feedback sobre sua experiência. Eu gostaria de começar por pedir desculpas a você pelos inconvenientes que você enfrentou durante a sua estadia. Nós nos esforçamos para tornar cada estadia o mais agradável e confortável possível, e agradecemos que você tenha trazido sua experiência à nossa atenção. Levamos o feedback a sério e pedimos à nossa equipe que faça as alterações necessárias para que possamos fornecer uma experiência melhor no futuro. Espero que você nos dê uma chance de ficar conosco novamente e considerar a estadia insatisfatória foi uma exceção. Atenciosamente, Gerente do hotel

8/10 - Boa

LOIDEMAR LUIS

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente localização
Excelente localização, muito próximo a calçada da fama. Localização permite fácil acesso às principais hiways, há poucos minutos da Universal e da Warner studios.
Hospedou-se por 6 diárias em jan. de 2019
Resposta de Gerente do hotel. em 24 de jan. de 2019
Caro Loidemar Luis, Obrigado por seus comentários e seu feedback positivo para a nossa localização excelente e conveniente. Estamos ansiosos para ter você de volta. Temos muito orgulho neste hotel, e fico feliz que o orgulho esteja presente em tudo o que fazemos. Obrigado novamente por ter tempo para deixar seus comentários. Atenciosamente, Gerente do hotel.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 4 diárias em dez. de 2018
Resposta de Hotel Manager em 18 de dez. de 2018
Hello Guest, Thanks for your stay at the Best Western Hollywood Plaza Inn and the valuable review recommending our hotel. We sincerely hope that you had a great stay looking into the five stars though without any special comments. It is our privilege to serve clients like you. Reviews from guests like you motivate us further. Please do visit us again, Sincerely, Hotel Manager.

8/10 - Boa

Pedro

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em nov.. de 2018
Resposta de Hotel Manager em 1 de dez. de 2018
Dear Pedro, Thank you for choosing the Best Western Hollywood Plaza Inn. We sincerely hope that you enjoyed the stay and services from the four-star review. We are taking steps to improve our overall services still better. We look forward to your next stay so that you can experience it. Regards Hotel Manager.

8/10 - Boa

Douglas

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Excelente
Ótima localização
Hospedou-se por 4 diárias em set. de 2018
Resposta de Gerente do hotel em 6 de out. de 2018
Querido convidado, Obrigado pela maravilhosa revisão da sua estadia no nosso hotel. Estamos felizes em saber que você encontrou nossa excelente localização conveniente e próxima de suas áreas de interesse. Foi um prazer recebê-lo e esperamos que você continue nos fazendo sua casa sempre que estiver em nossa área. Atenciosamente, Gerente do hotel

2/10 - Terrível

Viajante verificado

Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2018
Resposta de Hotel Manager em 23 de set. de 2018
Dear Guest it is disappointing to see that your stay was not satisfactory at our hotel. it would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focused to improve that. anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. looking forward to seeing you again, Sincerely Hotel Manager

10/10 - Excelente

Brooklynn

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect for walking to the Hollywood Bowl, Hollywood Blvd, Walk of Fame, etc. Very friendly, helpful and welcoming staff.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Mandy

Viagem em grupo, Viagem a dois, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We love this place! If you are going to visit Hollywood or see a show at the Hollywood Bowl I highly recommend the Best Western. Clean hotel, courteous staff and easy walking distance to all the places you want to go! Thanks for another amazing trip :)
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 22 de abr. de 2024
Dear Mandy,Thank you for your glowing perfect rating and for sharing your positive experience! We're thrilled to hear that you love our hotel and that it's your go-to choice when visiting Hollywood. Providing a clean environment, courteous staff, and a convenient location is what we aim for, and we're delighted that we could meet your expectations. Your recommendation means a lot to us, and we're grateful for your continued support. We can't wait to welcome you back for another amazing trip!Sincerely, Hotel Manager

10/10 - Excelente

IYHALI ALEJANDRA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Tranquila, agradable muy cerca del paseo de la fama y estudios universal
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 19 de abr. de 2024
Dear IYHALI ALEJANDRA,Thank you for sharing your experience! We're thrilled to hear that you enjoyed the quiet and pleasant atmosphere of our hotel, as well as its convenient proximity to the Walk of Fame and Universal Studios. We aim to provide a comfortable and convenient stay for our guests, and we're glad we succeeded with you. We hope to welcome you back for another enjoyable visit soon!Sincerely, Hotel Manager

8/10 - Boa

Viktoriia

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good place for the price.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 18 de abr. de 2024
Dear Viktoriia,We appreciate your feedback and are glad to hear that you found our hotel to be a good value for the price. Your satisfaction is important to us, and we're committed to providing a comfortable and enjoyable experience for all our guests. We hope to welcome you back again in the future!Sincerely, Hotel Manager

6/10 - Ok

dennis

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
5 minute walk to the Hollywood Bowl, actually closer then some parking lots! Overall the hotel is a little old and dated. But staff is super nice, facilities very clean and neat. Pretty noisy from street. Good location next to Hollywood Blvd etc. Regular room rates make this a inexpensive option for lodging, however we paid a premium for a sold.out Bowl concert, still worth the convenience. El Zarape restaurant downstairs is really good and very reasonable.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 15 de abr. de 2024
Dear Dennis,Thank you for taking the time to share your experience with us. We're pleased to hear that our convenient location and friendly staff made your stay enjoyable. We apologize for any inconvenience caused by the noise from the street and the dated appearance of the hotel. Your feedback is valuable to us, and we will use it to continue improving our facilities. We're glad you found our on-site restaurant to be enjoyable. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Manager

10/10 - Excelente

Andrea

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Best place we’ve ever stayed in Hollywood. It was very clean, parking was EXTREMELY reasonable with in and out privileges, and location made many sites easily walkable. The hot tub was wonderful and clean. Property is well maintained. Staff is very helpful and kind.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Hotel Manager em 13 de abr. de 2024
Dear Andrea,Thank you for your glowing review! We're thrilled to hear that your stay with us exceeded expectations. Our team takes great pride in providing exceptional service, maintaining cleanliness, and ensuring convenience for our guests. We look forward to welcoming you back for another fantastic experience in Hollywood!Sincerely, Hotel Manager

10/10 - Excelente

Pamela

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay
Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 12 de abr. de 2024
Dear Pamela,Thank you for the stellar review! We're delighted to hear that you had a fantastic experience during your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 - Ok

Francisco

Pontos negativos: Limpeza
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 11 de abr. de 2024
Dear Francisco,Thank you for your feedback and for rating us 3/5. We appreciate your honesty and value your opinion. We apologize if we did not fully meet your expectations during your visit. We would love to know more about your experience and what we can do to improve. If you have any specific feedback or suggestions, please feel free to share them with us. Your input will help us identify areas where we can make necessary changes and enhancements. We strive to provide the best possible service to our guests, and we are committed to continually improving our offerings. We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience. Thank you for choosing our establishment, and we hope to have the chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 - Excelente

armando rene

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Todo muy bien, muy cerca del paseo de las estrellas y teatro chino.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 10 de abr. de 2024
Dear Armando Rene,We're delighted to hear that you enjoyed your stay with us and found our location convenient for exploring the Walk of Stars and the Chinese Theater! Thank you for taking the time to share your positive feedback. We hope to have the pleasure of welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

6/10 - Ok

Ben

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Quite noisy and felt unsafe on a few occasions
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Hotel Manager em 9 de abr. de 2024
Dear Ben,We apologize for the inconvenience you experienced during your stay. Your safety and comfort are our top priorities, and we regret falling short of meeting your expectations regarding noise levels and security. Your feedback is valuable, and we'll take steps to address these concerns promptly. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 - Excelente

Andrea M.

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful place to stay. Price was reasonable. Staff was exceptionally kind and accommodating. The housekeeping staff was superb! Location was great and parking was very reasonable and convenient. Definitely a 5 star place in my opinion!!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Hotel Manager em 8 de abr. de 2024
Dear Andrea M,Thank you so much for your fantastic review! We're thrilled to hear that you had a wonderful experience at our hotel and that you found our price reasonable, staff exceptionally kind and accommodating, and housekeeping staff superb. It's fantastic that you enjoyed our great location and found our parking convenient. Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back for another awesome stay in the future!Sincerely, Hotel Manager

10/10 - Excelente

Jennifer, San Diego

Hospedou-se por 1 diária em abr. de 2024
Resposta de Hotel Manager em 4 de abr. de 2024
Dear Jennifer,We are delighted to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service, and your feedback tells us that we are meeting our goals. Thank you for taking the time to share your positive rating with us. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 - Excelente

Gabriel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Really nice
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 2 de abr. de 2024
Dear Gabriel,Thank you for your positive feedback! We're glad to hear that you found your stay to be really nice. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable experience in the future!Sincerely, Hotel Manager

6/10 - Ok

Kelly

Viagem com família e crianças pequenas
The room was loud. You could hear traffic all night!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 27 de mar. de 2024
Dear Kelly,Thank you for your feedback. We apologize for the inconvenience caused by the noise from traffic during your stay. Your comfort is important to us, and we regret that this aspect of your experience fell short of your expectations. We will review your comments with our team to explore ways to minimize noise disturbances in the future. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 - Ok

Luis Fernando

Viagem com a família
Falta calidad
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 26 de mar. de 2024
Dear Luis Fernando,We apologize for any lack of quality you experienced during your stay. Your feedback is invaluable, and we take it seriously. We're committed to providing the highest standards of service and accommodations for all our guests. If there are specific areas where we fell short, please let us know so we can address them promptly. We hope to have the opportunity to make it right and regain your trust in the future.Sincerely, Hotel Manager

8/10 - Boa

Carolyn

Viagem com a família
Pontos negativos: Comodidades
Good location, no problem with parking. Could use extra blankets available for the beds. Shower was out of the complementary shampoo and body wash.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 25 de mar. de 2024
Dear Carolyn,Thank you for your feedback. We're glad to hear that you found our location convenient and had no issues with parking. We apologize for any inconvenience regarding the availability of extra blankets and complementary toiletries during your stay. Your comments are important to us, and we will address these areas for improvement with our team to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

10/10 - Excelente

Andrew

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was ourfirst time staying at this hotel and I could not have asked for better check-in and check-out service. The room was immaculate and it was very close and walkable to some great bars and restaurants. We would love to stay here again real soon.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 21 de mar. de 2024
Dear Andrew,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you had an excellent first-time experience with us. Providing top-notch service and immaculate rooms are our priorities, and we're delighted that we could exceed your expectations. We look forward to welcoming you back soon for another fantastic stay!Sincerely, Hotel Manager

10/10 - Excelente

Amy Myers

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was pleasantly nice. The only downside is there’s a few sketchy people in the area. Unfortunately my husbands phone got stolen right off my car that was parked in front of the hotel lobby but ya live and learn I guess.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 19 de mar. de 2024
Dear Amy Myers,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our staff pleasantly nice. However, we're deeply sorry to hear about the unfortunate incident with your husband's phone. Your safety and security are our top priorities, and we'll take steps to ensure a safer environment for our guests. We appreciate your understanding and hope to welcome you back for a better experience in the future. If there's anything we can assist you with, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 - Excelente

Vanessa

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff was amazing! My daughter lost her stuffed animal and they went above and beyond to find it for her!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Hotel Manager em 18 de mar. de 2024
Dear Vanessa,Thank you for your glowing review! We're thrilled to hear that our staff went above and beyond to assist you and your daughter. Ensuring our guests have a memorable and enjoyable stay is our top priority. We appreciate your kind words and look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 - Boa

sonia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Parking is a bit tough because people are selfish and take up 2 parking spots or park terribly. Other than that we enjoyed our stay.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 18 de mar. de 2024
Dear Sonia,Thank you for sharing your experience with us! We're glad to hear that you enjoyed your stay overall. We apologize for the inconvenience caused by the parking situation. We'll address this issue to ensure a smoother experience for our guests in the future. We hope to welcome you back soon!Sincerely, Hotel Manager

8/10 - Boa

VIVIAN, VANCOUVER

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything with my stay is good. The staff that check me in was really nice guy.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 18 de mar. de 2024
Dear VIVIAN,Thank you for your review! We're delighted to hear that your stay was enjoyable and that our check-in staff left a positive impression. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 - Terrível

Alexia

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 18 de mar. de 2024
Dear Alexia,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely, Hotel Manager

6/10 - Ok

Mercedes, Glennallen

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Pontos negativos: Comodidades
It didn't have a family feeling to it. there were a lot of males around that looked like they lived there on a usual basis. I had two small boys and was scared they would get hurt on the property. so i did like that the hallways and stairs ways were all visible so I could see my boys even if they were coming from the room to the car. There was a guy taking a picture of a blow up doll in the pool when i first got up and luckily my kids were still asleep. If this is used for refugees that should be clearly stated so we know what kind of situation we are getting into at this propoerty.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 12 de mar. de 2024
Dear Mercedes,We apologize for your experience and appreciate your feedback. We strive to create a welcoming environment for all guests. Rest assured, we prioritize safety and are reviewing our policies to ensure a comfortable stay for families. Your concerns will be addressed promptly. Thank you for bringing this to our attention. We hope that you will give us another chance by visiting again soon.Sincerely, Hotel Manager

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e comodidades
The property is a little bit old, but nice.The staff was excellent, and the rooms were very clean.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 11 de mar. de 2024
Dear John,Thank you for your positive review! We're glad you appreciated our efforts to maintain cleanliness despite the property's age. Our dedicated staff takes pride in providing exceptional service, and it's wonderful to hear they made your stay enjoyable. We hope to welcome you back soon for another great experience!Sincerely, Hotel Manager

6/10 - Ok

Per Gunnar

Viagem em grupo
A
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Hotel Manager em 11 de mar. de 2024
Dear Per Gunnar,Thank you for taking the time to review our hotel and giving us a rating of 3 out of 5. We value your feedback and would greatly appreciate any specific suggestions you have on how we can improve our service to reach a 5-star level. Your insights are invaluable to us, and we look forward to implementing changes based on your input. We hope to have the opportunity to welcome you back soon for an even better experience!Sincerely, Hotel Manager

4/10 - Insatisfatória

Ami

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
The room was overpriced for the condition of the room and property. The wallpaper was peeling and bubbling off the walls. There was mold in the tile of the bathroom and around tub. Construction was happening at the property so much of the limited parking was taken by equipment. The mattress and bedding was cheaply made and very uncomfortable. The staff was accommodating for an early check in and it was conveniently located. Will definitely stay elsewhere on our next visit.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 27 de fev. de 2024
Dear Ami,We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback is concerning, and we take it seriously. We're actively addressing the issues mentioned to ensure improvements in our facilities and services. It's disappointing to hear that we failed to meet your expectations, but we appreciate your acknowledgment of our staff's efforts. We understand your decision to stay elsewhere on your next visit and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 - Excelente

alvaro

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
i like this place clean and quiet...
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Hotel Manager em 24 de fev. de 2024
Dear Alvaro,We're thrilled to hear that you appreciate the cleanliness and tranquility of our establishment. Providing a peaceful and relaxing environment for our guests is our utmost priority. Thank you for choosing to stay with us, and we look forward to hosting you again soon for another serene experience.Sincerely, Hotel Manager

4/10 - Insatisfatória

Cathy

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 23 de fev. de 2024
Dear Cathy,Thank you for your feedback and for rating your experience at our hotel. We apologize if we did not meet your expectations during your stay. We value your feedback and would appreciate any specific details you can provide about areas where we can improve. We strive to provide the best possible experience for our guests, and we will use your feedback to make necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Sincerely, Hotel Manager

2/10 - Terrível

Keven

Viagem com família e crianças pequenas
Pontos negativos: Comodidades
We couldn’t take a hot shower. Cold water for both nights. Called front desk to let him know the waters cold but he said there’s nothing he can do. If it was just my wife and I then so be it but it’s hard for a 5 year old kid.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Hotel Manager em 20 de fev. de 2024
Dear Keven,We're truly sorry to hear about the issue you encountered with the hot water during your stay. This falls short of our usual standards, and we apologize for any inconvenience caused, especially with a young child. Your feedback is valuable, and we will address this matter promptly to prevent any recurrence in the future. Please accept our sincerest apologies, and we hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely, Hotel Manager

10/10 - Excelente

Trieste

Viagem a dois
Eduardo was excellent. Extremely friendly
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 16 de fev. de 2024
Dear Trieste,Hello! We're thrilled to hear that Eduardo provided you with excellent service and was extremely friendly during your stay! Delivering outstanding hospitality is what we strive for, and it's wonderful to know that Eduardo made your experience memorable. We'll be sure to pass along your kind words to him. Thank you for your feedback, and we hope to see you again soon!Sincerely, Hotel Manager

6/10 - Ok

Adam

Pontos positivos: Limpeza
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 12 de fev. de 2024
Dear Adam,Thank you for your rating. We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we'll use it to make necessary improvements. If there's anything specific you'd like to address or if you have any suggestions for how we can enhance your experience in the future, please let us know. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 - Ok

Ronelia

Good and quiet, but they have a storm when we stay here for two days one night
Hospedou-se por 1 diária em fev. de 2024
Resposta de Hotel Manager em 6 de fev. de 2024
Dear Ronelia,Thank you for your feedback. We're glad to hear that you found our hotel to be good and quiet during your stay. We apologize for any inconvenience caused by the storm during your visit. While weather conditions are beyond our control, we strive to ensure the comfort and safety of our guests to the best of our ability. We appreciate your understanding and hope to welcome you back for a more peaceful stay in the future.Sincerely, Hotel Manager

10/10 - Excelente

RITSUKO

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Hotel Manager em 9 de fev. de 2024
Dear RITSUKO,Thank you for your perfect rating! We are thrilled to hear that your experience at our hotel was exceptional. Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations. Your support and recommendation mean the world to us, and we cannot wait to welcome you back for another outstanding stay in the future.Sincerely, Hotel Manager

8/10 - Boa

Nadia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Todo muy bien!
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Manager em 3 de fev. de 2024
Dear Nadia,Thank you for your feedback! We are glad to hear that everything went well during your stay at our hotel. Your satisfaction is important to us, and we appreciate your positive review. We hope to have the opportunity to serve you again in the future.Sincerely, Hotel Manager

10/10 - Excelente

Enrique

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
excelente lugar para hospedarse en los angeles cerca de todo y aun excelente precio!
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Manager em 3 de fev. de 2024
Dear Enrique,Thank you for your fantastic review! We're delighted to hear that you found our hotel an excellent place to stay in Los Angeles, with its convenient location and great pricing. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager

8/10 - Boa

Jesus

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Hotel Manager em 2 de fev. de 2024
Dear Jesus,Thank you for your review and for rating our hotel 4 out of 5! We appreciate your feedback and are glad to hear that you had a positive experience overall. We are always striving to improve and provide the best possible service for our guests. If there is anything specific that you feel we could have done better, please let us know. We value your input and hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager