Great location close to Paddington Station, with shops and restaurants close by. The property itself has certainly seen better days. We had a basement apartment with two bedrooms, a bathroom and a living room with kitchenette. The living room was nicely decorated and the kitchenette was well equipped. The rest of the apartment needs remodeling, as does the hallway in the basement. The carpets were stained and the bathroom showed signs of wear. The shower heads had come off the wall and off the hose respectively. The former was fixed during our stay, the latter was not. The dishwasher did not work during the five days we were there. When we arrived, the heating did not work either but this was again fixed quickly. It felt as if nobody had checked the technical state of the apartment before we moved in. Requests for help through the Expedia app were usually quickly answered. Checkin required detective work als the instructions to operate the electronic lock on the front door were sent by email but actually identifying the lock took us ten minutes.
All in all, a very businesslike experience with no personal contact with staff and lots of room for improvement. But I guess at this rate (for a central London apartment) we could expect no more.