One Bedroom Apartment | Sala de estar | TV de plasma
Verificar disponibilidade

Avaliações de Hampton Suites Serviced Apartments

4 out of 5
Hampton Suites Serviced Apartments
Portsmouth Road, Thames Ditton, Thames Ditton, England

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 62 de 120 avaliações" "
Nota 8 - Boa. 33 de 120 avaliações" "
Nota 6 - Ok. 11 de 120 avaliações" "
Nota 4 - Insatisfatória. 7 de 120 avaliações" "
Nota 2 - Terrível. 7 de 120 avaliações" "

9,0/10

Limpeza

9,2/10

Serviço e funcionários

7,8/10

Comodidades

9,0/10

Condições e instalações da propriedade

7,4/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Chun ming

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Good service and great smile from reception!
Hospedou-se por 5 diárias em abr. de 2024

6/10 - Ok

Glynis

Viagem a dois
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The accommodation was adequate for our needs, but there is a question mark about the security at the property, especially at night.
Hospedou-se por 3 diárias em mar. de 2024

10/10 - Excelente

afshan

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Easy to check in. Amazing apartment with good amenities. Nicely vented and fans provided as promised
Hospedou-se por 2 diárias em mar. de 2024

6/10 - Ok

Richard

Viagem a dois
Pontos positivos: Limpeza
Room wasn't ready on arrival, so we had to wait for it -- we were offered late check-out as compensation, but that wasn't any use to us. Overall the decor was a bit tired too -- I'm not sure the "upscale" description is quite justified. That said, everything was clean, the beds were comfy and the staff were helpful.
Hospedou-se por 1 diária em mar. de 2024

2/10 - Terrível

simon

Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Michael

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
You have to collect keys from a separate building down the road, which wasnt made clear when booking- unfortunately leaving us to walk down the road with suitcases in the pouring rain after being dropped off by our taxi. The property itself is great though- nice and clean, spacious and in good condition. Our iron was on its last legs, with buttons missing, but on the whole, very good stay.
Hospedou-se por 2 diárias em fev. de 2024

10/10 - Excelente

Peter

Pontos positivos: Limpeza e condições e instalações da propriedade
Good value
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Katie

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 5 diárias em jan. de 2024

8/10 - Boa

Marissa

Pontos positivos: Limpeza
Hospedou-se por 1 diária em jan. de 2024

8/10 - Boa

Norma

Pontos positivos: Limpeza e condições e instalações da propriedade
My main issue is that there is no sign on the building stating that check-in can only be done at the local Crowne Plaza.
Hospedou-se por 1 diária em dez.. de 2023

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024

8/10 - Boa

Mark

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024

10/10 - Excelente

Paul

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Property was clean and a nice size. Ample room for a family of 5
Hospedou-se por 3 diárias em nov.. de 2023

4/10 - Insatisfatória

Ariana

Pontos positivos: Condições e instalações da propriedade
Pontos negativos: Comodidades
Once arrived at the property the tv wasn’t working which was a let down. I tried to call main desk but no answer. Bed was also dirty.

8/10 - Boa

Daniel

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023

8/10 - Boa

Helen

Hospedou-se por 1 diária em out. de 2023

4/10 - Insatisfatória

Viajante verificado

Pontos negativos: Conforto do quarto
Don’t
No air conditioning which they don’t tell you about until you’ve paid; was assigned a basement unit with large window wells only one of which could be access for ventilation. Was clean enough and staff did what they could with what was there. Basically student housing being used as a hotel type room. Four out of 10.
Hospedou-se por 1 diária em set. de 2023

8/10 - Boa

Esther

Pontos positivos: Limpeza e conforto do quarto
Very comfortable
Hospedou-se por 1 diária em ago. de 2023

10/10 - Excelente

Elaine

Hospedou-se por 1 diária em ago. de 2023

10/10 - Excelente

TRACY

Pontos positivos: Limpeza e conforto do quarto
A really lovely apartment, nicely fitted out, bigger than we expected and clean with everything you needed.
Hospedou-se por 1 diária em jul. de 2023

2/10 - Terrível

Trent

Hospedou-se por 1 diária em jun. de 2023

6/10 - Ok

Deirdre

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Comodidades
Property is on a main route and just on a corner with a stop light
Hospedou-se por 1 diária em jun. de 2023

8/10 - Boa

Francisco

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very nice apartments.
Hospedou-se por 1 diária em jun. de 2023

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Good accomdation, intimidating checkin process
Great apartment.. perfect for our stay.. beware the checkin/checkout process though.. you are immediately surrounded by security on arrival into the nearby crowne plaza and frogmarched to reception.. very intimidating indeed. Otherwise the accommodation is perfect for a family stay
Hospedou-se por 2 diárias em abr. de 2023

8/10 - Boa

Christopher

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hampton Suite Stay
Property was good. Very clean. But a very sterile environment. Super location for Hampton Court. But noisy from road traffic. Could do with very standing lights( may help to soften atmosphere)
Hospedou-se por 1 diária em dez.. de 2022
Resposta de Abdel em 12 de dez. de 2022
Thank you very much for taking the time to leave us such a nice message, it means a lot to us! We are glad you enjoyed your stay and we look forward to welcoming you at Hampton Suites again soon .We truly look forward to the pleasure of welcoming you back again soon. Ki9nd Regards

10/10 - Excelente

Chlk Ying Rose

Hospedou-se por 20 diárias em out. de 2022
Resposta de Abdel em 21 de nov. de 2022
Thank you very much for taking the time to leave us a very highly score, it means a lot to us! We are glad you enjoyed your stay and we look forward to welcoming you at Hampton Suite again soon .We truly look forward to the pleasure of welcoming you back again soon.Kind RegardsAbdel Hayouni

4/10 - Insatisfatória

Sheila

6/10 - Ok

Lesley

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Although the property is modern and very clean, it did not have a safe or air conditioning in the init and the check in was not convenient as it took place at a different location.
Hospedou-se por 2 diárias em ago. de 2022
Resposta de Abdel em 31 de ago. de 2022
Dear Lesley, Thank you very much for your review of our Apartments. I’m sorry to hear that you encountered a few issues during your stay. So we value your feedback and we are working on it to make our guest stay enjoyable. Thank you once again for your valuable feedback and we hope you will visit us again in the future.

4/10 - Insatisfatória

Karen

Viagem em grupo
Pontos negativos: Comodidades e condições e instalações da propriedade
Didn’t get off to a great start as property wasn’t ready. It was gloomy poorly equipped and the bed settee didn’t fit properly so I kept sliding off the seat. The grouting In the shower cubical needed cleaning at the bottom. When I went to the Crown Plarzer to book a taxi. I was asked to wait half an hour as the receptionist was on a break. Eventually one of the 3 security guards got me a number to ring. Not a great experience all round and won’t be staying again went to the
Hospedou-se por 2 diárias em jul. de 2022
Resposta de Abdel em 31 de ago. de 2022
Dear karen, Thank you for taking the time to write this review, I am so disappointed to hear that your stay with us did not meet your expectations, especially the cleaning standard. I hope you give us the opportunity to rectify this if you do choose to stay with us again.I would like to get a bit more background to this review, if you're happy to discuss, I'm sure we can work towards something during your next stay to rectify this stay.Kind regardsAbdel Hayouni

2/10 - Terrível

Sewara

Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Comodidades
Hospedou-se por 4 diárias em jun. de 2022

10/10 - Excelente

Fatemeh

Viagem com a família
Pontos positivos: Comodidades e condições e instalações da propriedade
My family really enjoyed their stay here. It was very clean and in fact, the building looked like it was newly built. The location was lovely; it was a walking distance from the Thames and the riverside restaurants. The staff were helpful and kind. Would recommend and definitely will come back.
Hospedou-se por 2 diárias em jun. de 2022
Resposta de Abdel em 31 de ago. de 2022
Dear Fatemeh, Thank you very much for your review of our Apartment. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Abdel Hayouni

2/10 - Terrível

John

Hospedou-se por 2 diárias em jun. de 2022

10/10 - Excelente

Benjamin

Pontos positivos: Condições e instalações da propriedade
The suite, older ones, not the new ones was great for an apartment stay. Some early trouble with the linen that was not able to be resolved to my satisfaction. Other than that, great experience and would absolutely do it again.
Hospedou-se por 7 diárias em jun. de 2022
Resposta de Abdel em 31 de ago. de 2022
Dear Benjamin, I am very pleased to learn that your experience with us is a ‘great experience’. Your kind words continue to motivate us to strive for excellence every day. I’m sorry to hear that you encountered some issues with linen. We are working on it to make our guest stay enjoyable. On behalf of the entire team, we are truly grateful for your continued support of Hampton Suite,Kind RegardsAbdel

10/10 - Excelente

Lavinia

Viagem em grupo
Pontos positivos: Limpeza e conforto do quarto
Lovely apartment. The staff where amazing I left my watch, wedding and engagement ring behind and two other rings and they were handed in. I’m so grateful. Would definitely recommend.
Hospedou-se por 1 diária em jun. de 2022
Resposta de Abdel em 31 de ago. de 2022
Dear Lavinia, Thank you very much for taking the time to leave us such a nice message, it means a lot to us! We are glad you enjoyed your stay and we look forward to welcoming you at Hampton suite again soon .We truly look forward to the pleasure of welcoming you back again soon.Kind RegardsAbdel Hayouni

10/10 - Excelente

Michaela

Hospedou-se por 1 diária em mai. de 2022
Resposta de Abdel em 31 de ago. de 2022
Dear Michael, Thank you very much for your 5 star rating our serviced apartments. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Abdel Hayouni

8/10 - Boa

Julian

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Hampton suites
Parking could be closer as I got soaked walking to the flat one evening, flat great had everything I needed for week long stay
Hospedou-se por 4 diárias em abr. de 2022
Resposta de Hadi em 9 de abr. de 2022
Dear Julian, Thank you for your feedback and for staying with us. We will have our own car park soon at the back of the building in May. I look forward to welcoming you back to Hampton Suites.

8/10 - Boa

Rahima

Pontos positivos: Limpeza e conforto do quarto
Little Gem
The apartment was nice decorated, the room was lovely. They need to have some parking that is dedicated to the apartments and not the parking that is located at the hotel. Pillows were not the best - one pillow was too low and two pillows were too high. The bed was too soft that it’s given me a bad back. There should be fresh linen delivered everyday- especially when your staying for more than two days! However I would consider staying again but with my own mattress topper and my own pillows. However this little gem is a really good find
Hospedou-se por 1 diária em mar. de 2022
Resposta de Hadi em 14 de mar. de 2022
Dear Rahima, Thank you for staying with us and for the feedback. Regrettably we only provide weekly housekeeping. Construction works should be finishing in April where our car park will be restored so we can better serve our guests. I look forward to welcoming you back to Hampton Suites.

8/10 - Boa

Bronwen

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em fev. de 2022
Resposta de Hadi em 1 de mar. de 2022
Dear Bronwen, Thank you for staying with Hampton Suites and for the encouraging review as we continue to do our best for our valued guests.

10/10 - Excelente

Penelope

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Excellent and very good value
The Checkin Clerk was charming and helpful The check in process was straightforward and speedy The apartments were lovely and well stocked with tea/coffee etc Showers were very good
Hospedou-se por 1 diária em fev. de 2022
Resposta de Hadi em 9 de fev. de 2022
Dear Penelope, Thank you very much. We look forward to welcoming you again. Kind Regards Hadi

10/10 - Excelente

Penelope

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Excellent
The check in was swift and the desk clerk was charming and helpful When I called earlier Hadi was extremely kind and helpful Everything is very clean and comfortable although the pillows could be a little softer Would happily stay here again
Hospedou-se por 1 diária em fev. de 2022
Resposta de Hadi em 9 de fev. de 2022
Dear Penelope, Thank you for this wonderful review. We strive daily to better serve our guests. I look forward to welcoming you back to Hampton Suites. Kind Regards Hadi

10/10 - Excelente

Georgina

Pontos positivos: Conforto do quarto
Hospedou-se por 2 diárias em ago. de 2021
Resposta de Hadi em 20 de set. de 2021
Dear Georgina, Thank you for staying with us. I'm thrilled that you had an excellent experience with us. I look forward to welcoming you again.

10/10 - Excelente

Sharleen

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 5 diárias em jun. de 2021
Resposta de Hadi em 2 de jul. de 2021
Thank you for staying with us. I am very pleased that you enjoyed your stay and look forward to welcoming you back again.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The apartment was very modern, new, clean and perfect for a short stay. It has a well equipped kitchenette too, which was perfect for us because we enjoyed cooking. Would highly recommend and would stay again!
Hospedou-se por 1 diária em fev. de 2021
Resposta de Grazia em 10 de fev. de 2021
Dear Guest thank you for your great feedback We look forward to welcoming you back in the near future

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza e comodidades
Excellent rooms so much space and great condition! Very clean and a great place to stay for a few nights
Hospedou-se por 1 diária em set. de 2020
Resposta de Milla em 30 de set. de 2020
Dear Guest, Thank you for choosing Hampton Suits Apartments, and for taking the time to provide feedback about your experience at Hampton Suites Apartments. I would like to start to thank you for your review of our Apartments. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we really hope to welcome you back again. Again, thank you for sharing your comments, and if I can be of assistance in the future to you please email me directly: Warm Regards, Milla Manager Hampton Suites Apartments

2/10 - Terrível

David, New York NY

Viagem com família e crianças pequenas
Pontos negativos: Limpeza e condições e instalações da propriedade
They advertise this as a luxury apartment, no! The rooms were decent but not clean, especially in these times you expect clean showers, a clean kitchen - no! Also what wasn’t advertised was the noisy building site next door - noisy at 8.31am Yes!
Hospedou-se por 4 diárias em ago. de 2020
Resposta de Milla em 8 de set. de 2020
Dear Mr.David, Thank you for choosing Hampton Suites Apartments and for taking the time to provide feedback about your experience with us. I would like to start by apologising to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We hope we can welcome you back again so we can show you the service we like to offer to our guests which was clearly lacking on this case. Again, thank you for sharing your comments, if you need any assistance in the future, please email us directly contact@hampton-suites.london or by phone 02031989893. Best regards, Milla

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Hospedou-se por 3 diárias em mai. de 2020
Resposta de Grazia em 30 de nov. de 2020
Thank you for your great ratings We look forward to welcoming you in the near future Best regards

4/10 - Insatisfatória

Viajante verificado

Pontos positivos: Limpeza e comodidades
Pontos negativos: Condições e instalações da propriedade
Stayed for 1 night. Property was very modern, of a decent size and clean. The check-in procedure was unclear, however- no details were given aside from a short note about collecting keys from an alternative location outside of office hours. It would have been useful to know these hours were, rather than relying on me to ask what they were. Unfortunately the shower drain was blocked, with water overflowing the shallow tray and covering the bathroom floor. This happened while I was waiting for the shower to warm up(!) so I was unable to shower during my stay, due to flooding of the bathroom (and likely the rest of the apartment). Only half a roll of toilet paper was provided - there were no spare rolls in the bathroom, no tissues, and no kitchen roll (though shampoo etc was provided). Finally, security via the front door was little worrying- a front door key is provided along with the room key. If too many key turns are made in the front door, it remains fully unlocked and the property is thus accessible to anybody. I had to twist the key back round to ensure the door closed on its latch- I'm not sure all guests would notice this. Overall, a smart property that I would ordinarily have no trouble recommending, but the issues with check-in, the shower, toiletries & front door really let this place down.
Hospedou-se por 1 diária em fev. de 2020
Resposta de Carolina R. em 27 de fev. de 2020
Dear guest. We would like to start by apologizing to you for the inconveniences you faced during your stay. I have discussed your feedback with our Hampton Suites Manager at length and corrective actions have been taken to ensure this will not happen again. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and we will make the necessary changes so we can provide a better experience in the future. We hope we can welcome you back again and give us another opportunity, so we can show you the service we like to offer to our guests which were clearly lacking in this case. Best regards, Carolina R. Reception Hampton Suites Apartments.

6/10 - Ok

Viajante verificado

Pontos negativos: Serviço e funcionários e comodidades
Hospedou-se por 6 diárias em dez. de 2019
Resposta de Carolina R. em 27 de fev. de 2020
Dear guest Thank you for choosing Hampton Suites Apartments and for taking the time to provide feedback about your experience with us. We would like to start to thank you for your review of our apartments and our staff, we hope you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we really hope to welcome you back again. Best regards, Carolina R. Reception Hampton Suites Apartaments.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
This was a lovely nice apartment very modern and clean in a nice area
Hospedou-se por 3 diárias em nov.. de 2019
Resposta de Ludmila Tarus em 9 de dez. de 2019
Dear Guest Thank you for choosing Hampton Suits Apartments, and for taking the time to provide feedback about your experience at Hampton Suites Apartments. I would like to start to thank you for your review of our Apartments. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we really hope to welcome you back again. Again, thank you for sharing your comments, and if I can be of assistance in the future to you please email me directly: Warm Regards, Manager Hampton Suites Apartments

8/10 - Boa

Kathryn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Quite tricky to spot in the dark but was lovely once we were in. Would have been nice to have some milk so we could make a cuppa 😊
Hospedou-se por 1 diária em nov. de 2019
Resposta de Ludmila Tarus em 30 de nov. de 2019
Dear Kathryn, Thank you for choosing Hampton Suits Apartments, and for taking the time to provide feedback about your experience at Hampton Suites Apartments. I would like to start to thank you for your review of our Apartments. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback and we really hope to welcome you back again. Again, thank you for sharing your comments, and if I can be of assistance in the future to you please email me directly: Warm Regards, Ludmila Manager Hampton Suites Apartments