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Avaliações de Radisson Blu Vanderbilt Hotel, London

4 out of 5
Radisson Blu Vanderbilt Hotel, London
68-86 Cromwell Road, London, England

Avaliações

8,8

Excelente

Nota 10 - Excelente. 531 de 1000 avaliações" "
Nota 8 - Boa. 325 de 1000 avaliações" "
Nota 6 - Ok. 91 de 1000 avaliações" "
Nota 4 - Insatisfatória. 35 de 1000 avaliações" "
Nota 2 - Terrível. 18 de 1000 avaliações" "

9,0/10

Limpeza

9,2/10

Serviço e funcionários

8,6/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Flavio

Viagem em grupo, Viagem com a família
Pontos negativos: Limpeza e serviço e funcionários
Café da manhã bom, porém com péssimo atendimento, banheiro muito apertado e desconfortável, higienização do quarto a desejar, porém boa localização, cama confortável e bom preço
Hospedou-se por 5 diárias em fev. de 2024
Resposta de Stephanie A. em 18 de fev. de 2024
Dear Flavio,It is clear from your review that certain aspects of your stay at the Radisson Blu Edwardian Vanderbilt did not meet your expectations, and for that, we are sincerely sorry. Your satisfaction is paramount to us, and your feedback is invaluable in helping us improve our services.We are pleased to hear that you appreciated our breakfast selection and found the location to be ideal. The Vanderbilt is indeed nestled in the heart of South Kensington, a stone's throw away from popular attractions like the Natural History Museum, V&A, and the vibrant Kensington High Street. Its proximity to these landmarks makes it an excellent choice for guests looking to explore London's rich cultural scene.That said, we take your comments about the service, room hygiene, and bathroom comfort very seriously. We strive to provide our guests with a pleasant and comfortable experience, and it appears that we fell short in these areas during your stay. Please accept our apologies for any inconvenience you experienced.We hope that despite these issues, the comfort of the bed and the competitive pricing were able to provide some respite. Our aim is to ensure that every guest leaves our hotel feeling satisfied and looking forward to their next visit.Once again, thank you for your feedback, Flavio. We hope that you will give us another opportunity to serve you better in the future and show you the high standard of guest experience that Radisson Blu Edwardian Vanderbilt is known for.Kind Regards,Reception Supervisor

10/10 - Excelente

antenor

Hospedou-se por 6 diárias em fev. de 2024
Resposta de Aleksandr Rogovski em 20 de fev. de 2024
Dear Antenor,Thank you very much for your recent stay at our hotel and for taking the time to post a review with a perfect rating. We are thrilled to see that you had such a positive experience with us.It's always our aim to deliver exceptional service and ensure that every guest's stay is memorable. Knowing that we have met your expectations is truly rewarding and a great motivation for our team. We strive to maintain a high standard of service and your feedback is a testament to our efforts.We would love to share your kind words with our staff, as it's feedback like yours that encourages us in our daily commitment to excellence. We look forward to having the opportunity to welcome you back in the future for another excellent stay.Warm regards,Aleksandr RogovskiReception Manager

10/10 - Excelente

CARLOS

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Aleksandr Rogovski em 28 de dez. de 2023
Dear CARLOS,Thank you for your excellent rating on Hotels.com. We are absolutely delighted to receive a perfect score from you. It's rewarding to know that you had such a positive experience at our hotel.We always strive to provide our guests with high-quality service and a comfortable stay, and your feedback affirms our efforts. Your satisfaction is our top priority, and we are thrilled that we were able to meet and exceed your expectations.Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future for another exceptional stay.Warm regards,Aleksandr RogovskiReception Manager

10/10 - Excelente

olavo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Tudo ótimo. Perto do underground. Bom preço
Hospedou-se por 4 diárias em dez. de 2023
Resposta de Aleksandr Rogovski em 9 de dez. de 2023
Dear Olavo,Thank you for your outstanding review and perfect rating on Hotels.com. We are thrilled to hear that you had a great experience at our hotel, and that you found our location close to the underground convenient for your travel needs.It's also wonderful to know that you were satisfied with the pricing, as we strive to offer great value to our guests. Your feedback is greatly appreciated and motivates us to continue providing excellent service and accommodations.We look forward to the opportunity of welcoming you back in the future and hope to continue exceeding your expectations.Warm regards,Aleksandr RogovskiReception Manager

8/10 - Boa

Mariana

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Ótima localização, café da manhã muito bom!
Hospedou-se por 3 diárias em out. de 2023
Resposta de Rafael G Reception Supervisor em 16 de out. de 2023
Thank you very much for your comment. We're delighted to hear that you enjoyed our hotel's excellent location in the desirable neighborhood of South Kensington, close to Regent's Park, Knightsbridge and Chelsea. It's also wonderful to hear that our breakfast offerings set you up for the day and we're glad you enjoyed them. Here at the Radisson Blu Edwardian Vanderbilt, we strive to create an inviting atmosphere and a memorable stay for all our guests and we take your comments seriously. We appreciate you taking the time to provide us with this valuable information about your experience with us. We look forward to welcoming you back soon!Best regards

4/10 - Insatisfatória

Ruben

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
- Quarto sem bloqueio da luz -Porta com Espaço no rodapé com enorme interferência de ruídos do corredor dentro do quarto - corredores de acesso aos quartos apertados , com Escadas e dificuldade enorme de acesso - caro pelo que entrega
Hospedou-se por 2 diárias em jul. de 2023
Resposta de William Treacher Front Office Manager em 17 de jul. de 2023
Thank you for taking the time to leave us a review. We appreciate your honest feedback and we apologize if we did not meet your expectations in certain areas. At Radisson Blu Edwardian Vanderbilt, our goal is to provide all our guests with a quality experience that stands out from the crowd. We hope that despite some of the challenges you faced, you enjoyed the other aspects of your stay with us. Thank you for giving us the opportunity to improve and serve you better in the future.Kind Regards,

8/10 - Boa

Tania aparecida

Hospedou-se por 2 diárias em jun. de 2023
Resposta de Aleksandr Rogovski em 21 de jun. de 2023
Dear Tania,Thank you for taking the time to leave us a review and for your generous rating. It's great to see that you enjoyed your stay at our hotel.We are always looking for ways to improve our guest experience, and we would love to hear your feedback. If you have any specific suggestions or areas where you feel we could have done better, please do not hesitate to share them with us. Your opinion is very important to us and will help us to continually improve our services.We hope to welcome you back to the Radisson Blu Edwardian Vanderbilt Hotel very soon.Best regards,Aleksandr Rogovski,Reception Manager,Radisson Blu Edwardian Vanderbilt Hotel

10/10 - Excelente

Tania aparecida

Hospedou-se por 2 diárias em jun. de 2023
Resposta de William Treacher Front Office Manager em 19 de jun. de 2023
Thank you for taking the time to share your experience with us here at the Radisson Blu Edwardian Vanderbilt. We are glad to hear that you had a pleasant stay and that there were no issues during your time with us. We strive to provide an enjoyable and comfortable stay for each of our guests, and we are thrilled that we were able to meet that goal for you. We thank you for choosing us as your place of lodging, and hope to be able to welcome you back in the future!Kind Regards,

10/10 - Excelente

Patricia

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2020
Resposta de GRT em 4 de fev. de 2020
Dear Patricia, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Localização, quartos e atendimento dos funcionários.
Hospedou-se por 6 diárias em jan. de 2020
Resposta de GRT em 31 de jan. de 2020
Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

10/10 - Excelente

Viajante verificado

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
bom atendimento, excelente cafe da manha, otimos apartamentos.
Hospedou-se por 3 diárias em ago. de 2019
Resposta de GRT em 13 de set. de 2019
Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

8/10 - Boa

Viajante verificado

Hospedou-se por 1 diária em jun. de 2019
Resposta de GR team em 17 de jun. de 2019
Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em mai. de 2019
Resposta de The Guest Relation em 12 de mai. de 2019
Thank you so much for the amazing score! We look forward to welcome you soon!

8/10 - Boa

SANDRA

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em abr. de 2019
Resposta de GRT em 3 de mai. de 2019
Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

10/10 - Excelente

Marcello

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel Fantástico
Hotel fantástico, no centro de tudo. Altamente recomendado.
Hospedou-se por 4 diárias em dez. de 2018
Resposta de GRT em 31 de dez. de 2018
Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

10/10 - Excelente

Marcello

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2018
Resposta de GRT em 15 de dez. de 2018
Dear guest, Many thanks for your feedback. We are really glad that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team

6/10 - Ok

William

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Hotel is a nice Edwardian. Enjoyed that part. However, Radisson Blu Vanderbilt fumbled our reservation from Expedia and charged us directly for the two nights despite the fact that this was a prepaid reservation with Expedia.This necessitated several follow ups on our part to get a refund of the erroneous charge.
Hospedou-se por 2 diárias em mai. de 2024

8/10 - Boa

Louise

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
A nice room, comfortable bed, fluffy towels replenished each day. Nice staff - very helpful. The only downside was there was a generator or very noisy air conditioning and it was hard to sleep. Otherwise great.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Aleksandr Rogovski em 16 de mai. de 2024
Dear Louise,I am glad to hear that you found our rooms to be comfortable, and our staff to be helpful during your stay. Your comfort is our top priority, and we are delighted that our fluffy towels and comfortable beds added to your overall experience.However, I regret to hear about the noise disturbance you experienced. Please accept our apologies for any inconvenience caused. We strive to provide a tranquil environment for all our guests and your feedback is helpful in maintaining this.Should you decide to visit us again, we assure you of our commitment to ensuring your comfort and satisfaction. Best Regards,Aleksandr RogovskiFront of House Manager

10/10 - Excelente

Anne Marie

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Like the location...cleanliness and staff helpfulness.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Aleksandr Rogovski Front Office Manager em 10 de mai. de 2024
Dear Anne Marie,Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed your stay with us and that you found our location, cleanliness, and staff helpfulness to your satisfaction.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and your feedback motivates us to continue providing excellent service.We hope to have the pleasure of welcoming you back in the future for another wonderful stay.Warm regards,

8/10 - Boa

Dale

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The AC unit was broken and they didn’t fix it during my stay.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Aleksandr Rogovski Front Office Manager em 9 de mai. de 2024
Dear Dale,Thank you for taking the time to share your feedback with us following your recent stay.We sincerely apologize for any inconvenience you experienced due to the broken AC unit. Ensuring the comfort of our guests is of utmost importance to us, and we regret that we were unable to resolve this issue during your stay.Please know that your comments have been shared with our maintenance team to address the AC unit promptly and prevent similar occurrences in the future. We appreciate your understanding and patience in this matter.We hope that despite this setback, you were able to enjoy the other aspects of your stay with us. Your feedback is invaluable to us as we continually strive to improve the guest experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,

10/10 - Excelente

Howard

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We really enjoyed our stay. All staff members couldn't have been nicer and helpful. The morning breakfast was very good with many options. You have about a 5 minute walk to the Gloucester Underground station. This is an "old school" hotel in the best way - loads of atmosphere and charm.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Aleksandr Rogovski Front Office Manager em 6 de mai. de 2024
Dear Howard, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our staff members were able to make your experience memorable. Providing exceptional service is at the heart of what we do, and we're delighted that you found our team to be helpful and accommodating.It's fantastic to know that you enjoyed our morning breakfast selection and found it to be to your liking. We strive to offer a variety of options to cater to all tastes and preferences.We're also pleased to hear that you appreciated our hotel's convenient location, just a short walk from Gloucester Underground station. Accessibility is important to us, and we're glad you found it convenient for your travels.Thank you for your kind words about the atmosphere and charm of our hotel. We take pride in preserving its unique character while ensuring our guests have a comfortable and enjoyable stay.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,

10/10 - Excelente

Jonathan, Golden Valley

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location, 3 minute walk to Gloucester Road Tube station. This station provides access to 3 lines, including the Piccadilly Line to Heathrow Airport. The area is also one of the most upscale in London—very safe. You can also walk to many sightseeing destinations such as: Hyde Park, Kensington Palace, V&A Museum, Harris’s, etc.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Stephanie A em 26 de abr. de 2024
Dear JonathanThank you for your glowing review of your recent stay at Radisson Blu Vanderbilt! It sounds like you had a fantastic experience. The convenient location near Gloucester Road Tube station and its accessibility to multiple lines, including the Piccadilly Line to Heathrow Airport, is definitely a plus. It's great to hear that you felt safe in the upscale area, and the proximity to various sightseeing destinations such as Hyde Park, Kensington Palace, and the V&A Museum must have made your stay even more enjoyable. We appreciate your positive feedback and hope to welcome you back soon for another wonderful stay!Kind Regards,Stephanie A.Reception Supervisor

8/10 - Boa

Ewa

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our second stay in the hotel was better then previous. Our first room was full of moths.We wouldn't get back to hotel but it was too late to change reservations, and when we got back we got better room (no moths)
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Aleksandr Rogovski em 25 de abr. de 2024
Dear Ewa,Thank you for returning to our hotel and for taking the time to share your experience on Expedia. I'm relieved to hear that your second stay was an improvement over the first, and I apologize for the initial issue with moths in your room. We strive to maintain the highest standards of cleanliness and comfort, and clearly, we did not meet these standards during your first visit.I am glad, however, that we were able to resolve the issue by moving you to a better room for your subsequent stay. It's important to us that all our guests have a pleasant and comfortable experience, and your feedback is crucial in helping us improve our services.Thank you again for choosing to stay with us despite the initial setback. We hope to continue to have the opportunity to welcome you back in the future, ensuring each stay is better than the last.Warm regards,Aleksandr RogovskiFront Office Manager

8/10 - Boa

Mohammad

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Conveniently located nearby the bus and metro stations. comfortable beds and quiet place. safe neighborhood.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Aleksandr Rogovski em 24 de abr. de 2024
Dear Mohammad,Thank you for taking the time to leave a review on Expedia and for rating us 4 out of 5. We are pleased to hear that you found our location convenient and appreciated the comfort of our beds and the quietness of our environment. It's also reassuring to know that you felt safe in the neighborhood around our hotel.We continually strive to provide a welcoming and comfortable experience for all our guests, and your feedback is an important part of that process.We hope to have the pleasure of welcoming you back soon, aiming to make your next stay worthy of a 5-star rating.Warm regards,Aleksandr RogovskiFront Office Manager

10/10 - Excelente

Jane

Hospedou-se por 1 diária em abr. de 2024
Resposta de Aleksandr Rogovski em 14 de mai. de 2024
Dear Jane,It is truly heartening to receive your perfect score. Your satisfaction is of the utmost importance to us at the Radisson Blu Vanderbilt Hotel, and knowing that you had a wonderful experience is rewarding.We hope to have the opportunity to welcome you back in the near future. Best Regards,Aleksandr RogovskiFront of House Manager

10/10 - Excelente

Patricia

Pontos positivos: Condições e instalações da propriedade
The entire stay was so friendly and helpful. Given the opportunity we would stay here again
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Aleksandr Rogovski Front Office Manager em 10 de abr. de 2024
Dear Patricia,Thank you for your outstanding feedback! We're thrilled to hear that you had a friendly and helpful experience during your stay with us.Ensuring that our guests feel welcomed and well-assisted is our top priority, and we're delighted that we succeeded in making your stay memorable.We're honored that you would choose to stay with us again given the opportunity. We look forward to welcoming you back and providing you with another exceptional experience.If there's anything specific you'd like for your next stay, please don't hesitate to let us know. Thank you for choosing to stay with us, and we can't wait to see you again soon!Kind regards, Aleksandr Rogovski Front Office Manager

8/10 - Boa

ARIADNA

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Aleksandr Rogovski Front Office Manager em 10 de abr. de 2024
Dear Ariadna,Thank you for your feedback and for choosing to stay with us. We're glad to hear that overall, you had a positive experience during your stay.Your feedback helps us to continuously improve and provide better service to our guests. If there are any specific areas where you think we can do better, please let us know.We look forward to welcoming you back and providing you with an even better experience during your next stay with us. If there's anything we can do to make your future stays more enjoyable, please don't hesitate to reach out.Thank you again for your feedback, and we hope to see you again soon!Kind regards, Aleksandr Rogovski Front Office Manager

10/10 - Excelente

Charles

Hospedou-se por 7 diárias em mar. de 2024
Resposta de Aleksandr Rogovski em 29 de abr. de 2024
Dear Charles,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a wonderful stay.If there's anything specific that stood out to you or any areas where we can continue to improve, please feel free to let us know. Your feedback helps us ensure that every guest has a fantastic experience with us.We look forward to welcoming you back again soon!Best regards,Aleksandr RogovskiFront Office Manager

10/10 - Excelente

Simon

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We stayed in a premium room at the hotel which was really well appointed and had some beautiful touches. The welcome at reception was very good and the breakfast perfect after a big night at the Royal Albert hall.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Aleksandr Rogovski Front Office Manager em 8 de abr. de 2024
Dear Simon,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay in one of our premium rooms and that you found it to be well-appointed with beautiful touches. Providing a warm welcome and excellent service at reception is a top priority for us, and we're delighted to hear that you had a positive experience.We're also glad to hear that you enjoyed our breakfast offerings, especially after attending an event at the Royal Albert Hall. It's great to know that we could provide you with the perfect start to your day.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Kind regards,Aleksandr Rogovski Front Office Manager

10/10 - Excelente

Marsha

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Rafael G Reception Supervisor em 6 de abr. de 2024
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your feedback and are thrilled to hear that you had a wonderful experience during your stay with us.Your satisfaction is our utmost priority, and we're delighted that everything met your expectations. If there's anything specific that stood out to you or any aspects of your stay that you particularly enjoyed, we would love to hear more about it.We hope to have the pleasure of welcoming you back again soon for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us.Once again, thank you for choosing us, and we look forward to seeing you again soon!Best regards,

10/10 - Excelente

Maribelle

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
They were very accommodating and very pleasant. I enjoyed my stay and would definitely recommend this hotel! Thank you!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Aleksandr Rogovski Front Office Manager em 31 de mar. de 2024
Dear Maribelle,We are elated to hear about your recent experience at the Radisson Blu Edwardian Vanderbilt. Your positive endorsement is indeed a significant testament to our commitment to delivering excellent hospitality.It truly warms our hearts to know that you found our team to be accommodating and pleasant. It is our constant endeavour to provide our guests with a warm, friendly experience, and it's wonderful to know we hit the mark during your stay.Moreover, we are pleased that you enjoyed your stay with us and would recommend our hotel. Such positive feedback motivates us to continually strive for excellence. We look forward to welcoming you back in the future for another delightful stay.Kind regards,

4/10 - Insatisfatória

Ewa

Viagem com a família
So many moths in the room! We couldn't have a breakfast on our last day because we had to leave very early, I asked manager if we can get voucher for a future stay in 3 days since it was paid but it was absolutely out of question. Never had that problem in other hotels.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Stephanie A. em 30 de mar. de 2024
Dear Ewa,I'm sincerely sorry to hear about the issues you've faced during your recent stay with us at the Radisson Blu Edwardian Vanderbilt.Your feedback regarding the moth issue in your room is of great concern to us. Ideally, our hotel rooms should provide a comfortable and pest-free environment for our guests. I apologize if this was not your experience. As for the breakfast situation, I understand your frustration. While I cannot comment on the specifics of your situation due to my limited knowledge, our goal is always to provide flexible and accommodating services to our guests. However, I can assure you that we are committed to improving and maintaining high standards in all aspects of our hotel. Your feedback is invaluable in helping us achieve that goal.It's disheartening to hear that your experience with us fell short of expectations, especially when compared to your stays at other hotels. We hope that despite the issues, you would consider giving us another chance to offer you the quality stay you rightfully expect.Kind Regards,Stephanie A.Reception Supervisor

6/10 - Ok

Norma

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Pros: - Location: It is a few steps away from the Gloucester Road metro station, which has access to three different lines that take you to a lot of the major tourist spots in London, including the airport. There are plenty of museums, restaurants and shopping in the vicinity or just a few blocks away (10 min walk). Bus stop is nearby. - Neighborhood: The architecture is fascinating. Hotel is on a busy street, but is still relatively calm. - Room Service: The cleaning staff switched out the towels, did the bed and took out the trash everyday. Although, I’m not sure if the carpet was vacuumed frequently. The staff was also very nice the few times that I interacted with them. They reminded me about my Expedia perks. Cons: - Conditions of the hotel: The outside was well-maintained. The first floor looked like it was recently remodeled. But, as soon as you step onto the other floors, you’ll notice how narrow the halls are and the uneven floors. When I got to my room, I immediately wanted to leave. It was the smallest room I had ever stayed in. The carpet had stains all over it. There was a huge gap between the floor and the bottom of the door, so you could hear everything going on in the hallway. The bed was super rigid, but the pillows were ultra soft. I could not sleep at all. The bathroom is also tiny. You need to use your key card to turn on the lights. One morning, around 5:30 am, the fire alarm (false alarm) went off for almost 20 mins. Room was not that of 4-star hotel.
Resposta de Aleksandr Rogovski Front Office Manager em 26 de mar. de 2024
Dear Norma,Your detailed feedback is highly appreciated. It's gratifying to hear that the location of Radisson Blu Edwardian Vanderbilt was a positive aspect of your stay. Indeed, our proximity to Gloucester Road metro station does provide our guests with smooth and swift access to several major tourist spots in London. Our location also offers easy access to the Natural History Museum, V&A, Regent’s Park and Kensington High Street, all just a few minutes’ walk away. Your kind words about the room service and our staff are also very much appreciated. It's our aim to ensure that every guest feels welcomed and attended to.However, we understand from your feedback that some aspects of your stay did not meet your expectations. It is unfortunate to hear that you found the room size and conditions less than satisfactory. It's worth noting that our historic building does present certain architectural features that unfortunately, can't be altered, such as the narrow halls and uneven floors. Despite this, we always strive to provide the highest level of comfort possible.We're sorry to hear about the discomfort you experienced due to the bed and pillows, as well as the incident with the fire alarm. We understand how this might have caused you some inconvenience. Your feedback is important and helps us focus on areas where we can enhance our guests' experiences. We sincerely hope that despite the issues you encountered, you still managed to have a memorable stay in London and that you'll give us another chance to serve you in the future. Kind Regards,

6/10 - Ok

Aimee-Rose

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
The check-in at this hotel was excellent, the lady was extremely welcoming and friendly and couldn’t have done much more to make it a seamless experience. Room was fine but honestly very average, have stayed in Radisson before and been much more blown away. Bathroom was small & shower more like a tap. Curtains didn’t close properly so light came in which was irritating, especially when trying to get back to sleep at 6am after the fire alarm wake up call. Decor is a bit dated and the bar is a bit lame for a hotel, I would personally expect a bit more options on the menu, especially alcohol free options as so many are opting for alcohol free now. Hotel location is fantastic, serviced by plenty of tube stops, close to Albert hall, really clean area, short walk to the museums. Fire alarm did go off at 5.30 due to another guests lack of responsibility, this absolutely can’t be helped so no complaints however - there was a gentleman frantically sorting the situation and his colleague who looked more inconvenienced by the concerned guests in his reception, he didn’t even acknowledge us when we first appeared. Didn’t bother to confirm it was a false alarm until prompted and just seemed irritated by us being worried. The Second Gentleman who was dealing with the room and investigating was however, fantastic and can’t thank him another. Check-out lady on reception was also very apologetic and very sweet. Breakfast was actually great & personally would recommend booking!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Aleksandr Rogovski Front Office Manager em 25 de mar. de 2024
Dear Aimee-Rose,Your detailed feedback about your stay at Radisson Blu Edwardian Vanderbilt is much appreciated. It's a pleasure to hear that the check-in process was seamless, with our team member providing a welcoming and friendly service.However, it's unfortunate that certain aspects of your stay did not meet your expectations. We always strive to ensure comfort and satisfaction for all our guests, and we regret any inconvenience that may have been caused by the room decor, bathroom, or the bar options. We take your feedback seriously as we continually aim to improve our services and facilities.We are also sorry to hear about your experience with the fire alarm. We understand how this could have been disturbing and we assure you that we will look into the matter. We're pleased that the issue was promptly attended to by our staff, and we appreciate your understanding in this regard.Your positive remarks on our hotel location, cleanliness of the area, and proximity to important sites are truly heartening. Indeed, our hotel's location in South Kensington offers great accessibility to the city's attractions, including the Natural History Museum, V&A, Regent’s Park and Kensington High Street, all within a short walk. Gloucester Road tube station, just a stone’s throw away from the hotel, offers quick transport links with the Circle, District and Piccadilly Lines.We're also glad to know that you enjoyed our breakfast offerings which include a selection of fresh fruits, granola, yogurt and superfoods, as well as hearty cooked options. We believe in providing a nutritious start to the day for our guests.Once again, thank you for your valuable feedback. We look forward to welcoming you back to our hotel for an improved experience in the future.Kind Regards,

10/10 - Excelente

Ian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay. No issues
Hospedou-se por 1 diária em mar. de 2024
Resposta de Aleksandr Rogovski em 18 de mar. de 2024
Dear Ian,Thank you so much for your wonderful feedback. We are thrilled to know that you had a great stay with us and that everything met your expectations. It's always our aim to ensure a comfortable and enjoyable experience for our guests. We hope to have the pleasure of hosting you again in the future!Warm regards,Aleksandr RogovskiFront Office Manager

10/10 - Excelente

Gideon, Caesarea

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Nice hotel, great satff, nice room, superb breakfast. One of two elevators been broken was not fixed and caused a bottle neck (looks liek a London thing)
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Stephanie A em 17 de mar. de 2024
Dear Gideon,Your high rating and positive remarks about our hotel, staff, room, and breakfast at Radisson Blu Edwardian Vanderbilt are very much appreciated.It is delightful to learn that you found our breakfast superb. Our aim is to provide a varied and nutritious start to the day for our guests, and it's our pleasure to offer a diverse menu that includes everything from fresh fruits and granola to French toast and eggs Benedict, not to mention our delicious pastries.Regarding the elevator situation, please accept our apologies for the inconvenience it may have caused. It is not characteristic of the level of service our guests usually experience. Rest assured, we always strive to ensure all our facilities are in top condition for the enjoyment and convenience of our guests.We hope to welcome you back soon and continue to meet your expectations.Kind Regards,Stephanie A

8/10 - Boa

FIGEN

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Stephanie A em 17 de mar. de 2024
Dear Figen,It is truly gratifying to learn that your experience at Radisson Blu Edwardian Vanderbilt was rated as 'Good'. Your feedback is highly appreciated as it helps us understand your perceptions and expectations.Our goal is to provide an exceptional and memorable experience to all our guests. We strive to make every visit as comfortable and enjoyable as possible, and it is heartening to know we were able to meet that goal during your stay.In continual efforts to improve our services and offerings, your detailed insights would be very much welcome. We encourage you to share more about your experience, whether it was our welcoming environment, the amenities, or the attention to detail from our dedicated staff.We are looking forward to your next visit, and pledge to continue our commitment to delivering the high standards of service and hospitality that Radisson Blu Edwardian Vanderbilt is renowned for.Kind Regards,Stephanie A.Reception Supervisor

6/10 - Ok

Christopher

Viagem de negócios
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Air conditioner was not working. Just hot air. You had to be 5ft to have a shower. Very noisy. Was not offered the VIP expedia options. Went out for food but should still had been offered
Hospedou-se por 1 diária em mar. de 2024
Resposta de Stephanie A em 15 de mar. de 2024
Dear Christopher, Your feedback is highly regarded and we truly regret to hear about the concerns you had during your stay at Radisson Blu Edwardian Vanderbilt. The comfort of our guests is a matter of utmost importance to us. We are truly sorry to learn about the issue you had with the air conditioning. Our aim is to provide a perfect ambiance for our guests to relax and enjoy their stay.We understand the inconvenience caused due to the height of the shower. We strive to ensure that our facilities cater to all our guests, and we regret if this aspect didn't meet your expectations. The noise you mentioned is indeed a matter of concern, as we strive to provide a serene and peaceful environment for our guests. In reference to the VIP Expedia options, we certainly want all our guests to take advantage of all the services and amenities we offer. Please accept our apologies if you felt this was not offered to you. For future visits, we would like to assure you that our team will go above and beyond to make your stay enjoyable and we're here to assist in any way we can. We value your patronage and hope to welcome you back in the near future, where you can experience the seamless and satisfying stay we aim to provide for all our guests. Kind Regards,Reception Supervisor

10/10 - Excelente

Gideon, Caesarea

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great room excellent breakfast kind staff
Hospedou-se por 1 diária em mar. de 2024
Resposta de Stephanie A em 15 de mar. de 2024
Dear Gideon,It's a pleasure to read your review of your stay at the Radisson Blu Edwardian Vanderbilt. We are thrilled to know that you found our room to your liking and enjoyed our specially curated breakfast spread.Our goal is to provide our guests with a delightful start to their day. We strive to offer a varied breakfast selection that includes fresh fruits, granola, yogurt and superfoods, alongside hearty cooked options, French toast, eggs Benedict, and a variety of delicious pastries. It’s heartening to know that you found it excellent.Moreover, we're pleased that our team's kindness left a positive impression on you. We firmly believe in extending professional and courteous service to all our guests and it is encouraging to know that our efforts have been recognized.Thank you for choosing to stay with us and for sharing your experience. We look forward to welcoming you back for another memorable stay in the future.Kind Regards,Stephanie A.Reception Supervisor

10/10 - Excelente

Andrea

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Gil was at reception for our check in. Very professional and greeted us warmly. We had a nice room on main level and they were attentive to our requests. Great for walking to Victoria and Albert Museum, Museum of Natural History. WaitRose,Boots within walking for snacks, food and pharmacy. Would stay again. Scoff&Banter restaurant is adjacent -walk through from hotel and they serve excellent fish and chips!
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Stephanie A em 15 de mar. de 2024
Dear Andrea,I'm pleased to hear that you had a wonderful stay with us at the Radisson Blu Edwardian Vanderbilt. It's always a delight to know that our guests have appreciated the warm reception, professionalism, and attention to detail we strive to provide.Gil, our receptionist, will be particularly happy to hear that his efforts made your check-in experience positive.It's promising to know that the location was ideal for your needs, making it convenient for you to visit the Victoria and Albert Museum and the Museum of Natural History, as well as access amenities such as WaitRose and Boots for snacks and pharmacy needs. Our hotel indeed enjoys a prime location in South Kensington, close to Regent’s Park, Knightsbridge, and Chelsea, which makes it an excellent choice for guests who wish to explore these areas.We're also thrilled that you enjoyed your dining experience at our adjacent restaurant, Scoff & Banter. It's indeed a fantastic place to enjoy modern European cuisine, including the fish and chips you've praised.We're so pleased to hear that you'd choose to stay with us again. It's been our pleasure to be your chosen accommodation in London, and we look forward to welcoming you back whenever your travels bring you our way.Kind Regards,Stephanie A.Reception Supervisor

10/10 - Excelente

Susan

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Great location and good value.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Aleksandr Rogovski em 11 de mar. de 2024
Dear Susan,Thank you for your wonderful review and for awarding us a perfect rating! We're thrilled to hear that you found our location to be convenient and that you felt you received good value during your stay.It's always our goal to provide a memorable and comfortable experience for our guests, and we're delighted we could achieve this for you. Your kind words are greatly appreciated and serve as encouragement for our entire team.We look forward to welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to reach out.Best regards,Aleksandr RogovskiFront Office Manager

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
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Hospedou-se por 3 diárias em fev. de 2024
Resposta de Aleksandr Rogovski em 5 de mar. de 2024
Dear David,Thank you for your positive rating of 5 out of 5 on Expedia. We are truly delighted to know that you had an enjoyable experience with us. It's always heartening to receive such high ratings, as it reaffirms our commitment to delivering exceptional service.We're constantly working to create memorable experiences for our guests, and your feedback is an essential part of that process. It would be wonderful to hear more about what aspects of your stay stood out as particularly enjoyable or if there were any specific experiences that made your time with us special.Thank you once again for choosing our hotel for your stay. We look forward to the opportunity to welcome you back in the near future for another exceptional experience.Warm regards,Aleksandr RogovskiReception Manager

8/10 - Boa

Debra

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was so central to where we needed to be. The only fault with the room was a constant loud humming noise all through the night which kept me awake all night 💤
Hospedou-se por 1 diária em mar. de 2024
Resposta de Aleksandr Rogovski em 5 de mar. de 2024
Dear Debra,Thank you for taking the time to leave a review about your recent stay with us. We are pleased to hear that you found our location central and convenient for your needs.However, we sincerely apologize for the inconvenience caused by the loud humming noise in your room. Ensuring a peaceful and comfortable night's sleep for our guests is a top priority, and we regret that this was not your experience. We are committed to investigating and addressing this issue promptly to prevent similar occurrences in the future.Should you decide to stay with us again, please do not hesitate to contact our reception team directly for any concerns. We are here to ensure your stay is as comfortable and enjoyable as possible.Thank you again for sharing your feedback, and we hope to have the opportunity to welcome you back and provide a more restful experience.Warm regards,Aleksandr RogovskiReception Manager

8/10 - Boa

Eric

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nicely situated for several attractions and transportation would use it again
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Aleksandr Rogovski em 1 de mar. de 2024
Dear Eric,Thank you for your positive review and for choosing our hotel for your stay. We are thrilled to hear that our location conveniently situated near various attractions and transportation options contributed positively to your experience.Your willingness to use our services again is the highest compliment we could receive. Our team works diligently to ensure our guests have a comfortable and enjoyable stay, and it's heartening to know we have succeeded in this regard.We look forward to welcoming you back in the future and promise to continue providing the high standard of service you've experienced. Should you have any specific requests or need assistance for your next visit, please do not hesitate to reach out.Thank you again for your kind words, and see you soon!Best regards,Aleksandr RogovskiReception Manager

10/10 - Excelente

Stephanie

Viagem a dois
Pontos positivos: Condições e instalações da propriedade
Staff very friendly very good breakfast close to Gloucester Road station so convenient location
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Stephanie A em 25 de fev. de 2024
Dear Stephanie,Your glowing review is much appreciated. It is indeed heartening to hear that you found our staff friendly and the breakfast to your liking. Our location near Gloucester Road station is certainly advantageous and we're glad you found it convenient for your stay.As you may have discovered during your stay, our desirable South Kensington location also puts us in close proximity to a plethora of popular London attractions. The Natural History Museum, V&A, Regent’s Park and Kensington High Street are all just a short walk away, making it easy for our guests to explore and enjoy the city.In addition to providing a convenient location, we strive to offer a range of dining options that set our guests up for the day. Our breakfast spread is designed to cater to varying tastes, featuring everything from fresh fruits, granola, and yogurt to cooked options, French toast, eggs Benedict, and a selection of delicious pastries.We hope to have the pleasure of welcoming you back to the Radisson Blu Edwardian Vanderbilt in the future.Kind Regards,Reception Supervisor

8/10 - Boa

Julie

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very warm welcome from the Reception staff at this hotel. They had a room available earlier than check-in, so let us take occupation. The standard room is quite small but the beds are very comfortable and equipped with tea/coffee and quality toiletries. Great location for the Natural History, Science and V & A museums, and of course Harrods and Kensington Gardens. I would definitely stay again.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Aleksandr Rogovski em 23 de fev. de 2024
Dear Julie,Thank you for sharing your experience with us. We're thrilled to hear that you received a warm welcome from our reception staff and that we were able to accommodate an early check-in for you. Our team always strives to make our guests' stays as comfortable and convenient as possible.It's great to know that you found the beds in your standard room comfortable and that you appreciated the tea/coffee facilities and quality toiletries provided. We understand the importance of these small details in enhancing the overall experience of our guests.We're also glad to hear that our location was ideal for your visit, being close to the Natural History, Science, and V & A museums, as well as Harrods and Kensington Gardens. It's wonderful to know that you would choose to stay with us again, and we look forward to welcoming you back in the future.If there's anything we can do to make your next stay even better, please feel free to let us know.Warm regards,Aleksandr RogovskiReception Manager

8/10 - Boa

Anthony

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel is in a good position with Gloucester Road tube station nearby and the Natural History and V and A museums are within walkable distance. Also close to plenty of restaurants. The staff at the hotel were helpful, and polite. Our standard room was OK for one night but the road noise was intrusive and the bathroom was very, very small.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Aleksandr Rogovski em 22 de fev. de 2024
Dear Anthony,Thank you for taking the time to share your experience with us on Expedia. We are glad to hear that you found our hotel's location convenient, being close to Gloucester Road tube station and within walking distance to the Natural History and V&A museums, as well as a variety of restaurants.We appreciate your kind words about our staff. Our team strives to provide warm and helpful service, and it's gratifying to know that we met your expectations in this regard.Regarding your room, we understand your concerns about the road noise and the size of the bathroom. We are continuously working on improving the comfort of our rooms and are sorry that these aspects affected the quality of your stay. Please rest assured that we take your feedback seriously and will consider it in our ongoing efforts to enhance our guest experience.Should you choose to stay with us again, please feel free to request a quieter room away from the road. Our team would be more than happy to accommodate your preferences to ensure a more comfortable and restful visit.Thank you once again for your feedback. We hope to have the opportunity to welcome you back for a more pleasant and comfortable stay in the future.Warm regards,Aleksandr RogovskiReception Manager

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Aleksandr Rogovski em 21 de fev. de 2024
Dear Guest,Thank you so much for your perfect rating on Hotels.com! We are absolutely thrilled to see that you've given us a 10 out of 10. It's always encouraging to know when our guests leave with positive memories.Your satisfaction is our top priority, and it seems we have successfully met your expectations. Our team works diligently to provide a welcoming and comfortable environment, and your feedback confirms our commitment to excellence.We would love to hear more about what specifically made your stay so enjoyable, as your insights are invaluable in helping us maintain and improve our services. Please feel free to share any additional feedback or suggestions you may have.Once again, thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back to our hotel in the near future for another outstanding experience.Warm regards,Aleksandr RogovskiReception Manager

8/10 - Boa

Roseller

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Bra hotell og jeg er komfortabel, og veldig sentralt for train, taxi, butikk og restauranter. Bra hotell og veldig stille.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Aleksandr Rogovski em 20 de fev. de 2024
Dear Roseller,Thank you for sharing your experience at our hotel on Hotels.com. We are pleased to know that you found our hotel comfortable and appreciated its central location, with convenient access to trains, taxis, shops, and restaurants. It is also wonderful to hear that you enjoyed the tranquility of our hotel.Your satisfaction and comfort are our top priorities, and we are glad that we could meet your expectations. We are continuously striving to provide a pleasant and memorable experience for all our guests.We hope to have the opportunity to welcome you back again in the future. Should you have any suggestions or specific requirements for your next stay, please feel free to reach out to us. We are always here to ensure your stay is as enjoyable as possible.Warm regards,Aleksandr RogovskiReception Manager

10/10 - Excelente

dylan

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Short visit from USA
Short trip to London to site see. Picked hotel because of location and price. Hotel had a great location as it was 1/2 block from the Gloucester tube station and 3 blocks from Hyde Park.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Aleksandr Rogovski em 20 de fev. de 2024
Dear Dylan,Thank you for choosing our hotel for your short visit to London and for sharing your excellent review on Hotels.com. We're delighted to hear that our location served you well, being conveniently situated just a half block from the Gloucester tube station and close to the beauty of Hyde Park.It's great to know that our location and pricing met your travel needs, making your sightseeing in London enjoyable and hassle-free. We understand how important a well-situated hotel is for our guests, especially when they are here to explore the city.Your feedback is very much appreciated and will be shared with the team. We are continuously working to provide the best possible experience for our guests, and your comments are an integral part of our efforts.We look forward to welcoming you back on your next trip to London. If there's anything we can do to make your future stays even more comfortable, please don't hesitate to let us know.Warm regards,Aleksandr RogovskiReception Manager