Entrada (vista interna)

Avaliações de Staybridge Suites Liverpool, an IHG Hotel

4 out of 5
Staybridge Suites Liverpool, an IHG Hotel
21 Keel Wharf, Liverpool, England

Avaliações

9,4

Extraordinária

Nota 10 - Excelente. 764 de 1000 avaliações" "
Nota 8 - Boa. 181 de 1000 avaliações" "
Nota 6 - Ok. 41 de 1000 avaliações" "
Nota 4 - Insatisfatória. 10 de 1000 avaliações" "
Nota 2 - Terrível. 4 de 1000 avaliações" "

9,4/10

Limpeza

9,6/10

Serviço e funcionários

9,4/10

Comodidades

9,4/10

Condições e instalações da propriedade

9,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Gabriel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
estadia de 02 dias Localização ótima
Ótimo muito bem localizado, perto de tudo. O único inconveniente é que quando chegamos já não tinha mais vaga na garagem do prédio. Então não tem vagas para todos os quartos. Tivemos de parar num park um pouco distante, mas com estrutura excelente e também obtivemos desconto no pagamento da diária. Pagamos 12 euros no park com desconto e 20 euros no park do próprio hotel. Ficamos 2 dias.
Hospedou-se por 1 diária em out. de 2023
Resposta de Danielle em 9 de jan. de 2024
Muito obrigado pela avaliação brilhante! Estou muito feliz em saber que você considerou sua acomodação perfeita para sua visita a Liverpool.Esperamos recebê-lo novamente em breveDanielle McloughlinGerente de Operações

10/10 - Excelente

Miriam

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Estadia sensacional
Estadia sensacional. Um dos melhores hotéis que fiquei nesta viagem.
Hospedou-se por 2 diárias em mai. de 2022

6/10 - Ok

Joao

Viagem com a família
Pontos negativos: Limpeza e serviço e funcionários
Nenhum serviço. Um caos…
Nao é um hotel mas sim um flat sem NENHUM serviço “devido a Covid”. Ninguém entrou no quarto por 3 dias, ou seja, sem troca de toalhas, sem recolher lixo, sem repor amenities muito menos arrumar uma cama. Qq informação solicitada na recepcao, a resposta era “procure no Google”! Péssima experiencia.
Hospedou-se por 3 diárias em dez. de 2021

10/10 - Excelente

celina

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em nov.. de 2019

10/10 - Excelente

Viajante verificado

Viagem de negócios
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location, rooms, breakfast and an incredible staff. One of my best stays ever.
Hospedou-se por 7 diárias em mar. de 2019

8/10 - Boa

RICARDO

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hotel muit bom, porém estacionamento e café ruins
Café da manhã com muita espera, com opções muito diferentes da nossa cultura. Também não há estacionamento suficiente aos hóspedes, no qual tive grande dificuldade encontrar um lugar para parar o carro.
Hospedou-se por 1 diária em dez.. de 2018

10/10 - Excelente

jader, Brazil

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Localização e acomodação excelente.
Perto do Albert dock e linda vista. Ótimos restaurantes e bares na proximidade do hotel.
Hospedou-se por 1 diária em set. de 2018

10/10 - Excelente

Nicholas

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was great. Breakfast was very good.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Dani em 14 de mai. de 2024
Hi Nicholas,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

8/10 - Boa

Michele

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The only thing that lets the hotel down is not enough options for breakfast.
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Dani em 6 de mai. de 2024
Hi Michele,Thank you for taking the time to tell us about your experience at Staybridge Suites Liverpool.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.I am sorry to hear of your dissatisfaction with our complimentary breakfast buffet, as we are serviced apartments, we do not offer the same breakfast as a hotel, the reason for this is we are a self catering property so we offer breakfast if guests do not wish to cook/prepare in their suite. I can only apologise that this was not of satisfaction to yourself. Again, thank you for your comments and for choosing Staybridge Suites Liverpool. We hope to see you again may you find yourself traveling back to Liverpool.Danielle McloughlinOperations Manager

6/10 - Ok

Douglas

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
What we liked about the place was the location which was fantastic and we could walk everywhere. even the stadiums were ony a 4 mile walk which was no problem for us. The breakfast was very good. But, we asked for a room an hour early because we had been traveling for 24 hours. What we found was our room didn't look like it was vacuumed as I found a bunch of hair on the carpet and floor was sticky. The toilet was clean on top but the sides were NOT. I can only assume it wasn't completely clean because we asked for a room 1 hour early of check-in time and it was not ready but we took it anyways because we were exhausted. I had to ask for an extra towel too. It must have been a busy day when we arrived as there were no rooms because when we left a week later, they had rooms available at 8AM. Oh well, the trip was great anyways and we would stay again.
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Dani em 4 de mai. de 2024
HiDouglas,Thank you for taking the time to tell us about your experience at Staybridge Suites Liverpool.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites.Danielle McloughlinOperations Manager

10/10 - Excelente

Peter

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were friendly and helpful. You could buy food for the apartment late at night and the staff even showed us how to use the facilities that were first class. The bed was enormous and comfortable, we would stay here again as we felt welcome
Hospedou-se por 1 diária em abr. de 2024
Resposta de Dani em 1 de mai. de 2024
Hi Peter,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

8/10 - Boa

Alastair, Ashington

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Hotel was in a good location, the parking was ok, but took about 20 minutes to get them to let us in (not good as we were in a hurry to get to an appointment we had). The room was well equipped and the kitchen a big bonus! The main issue was a very rude member of staff on reception, who told us we should have booked direct and by not doing so we didn’t deserve any extra perks. This was when checking in, so didn’t really feel very welcomed. The other staff were ok, didn’t really interact with many others after this anyway. The breakfast was tasty enough, but had a bit of a cattle market feel about it, very rushed and kept running out of things and having to wait. Been to lots of other hotels and just didn’t feel this one was particularly special. Loved Liverpool and would return, but will stay elsewhere.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Dani em 30 de abr. de 2024
Hi Alastair,Thank you for taking the time to tell us about your experience at Staybridge Suites LIVERPOOL.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We hope that you will give us the opportunity to serve you again in the future.Danielle McloughlinOperations Manager.

8/10 - Boa

Karen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We have stayed here a few times before and love the comfortable, homely feel of the place. The staff are really friendly, the rooms are comfortable and very clean they are also still in really good condition when you think how long the hotel has been here so they must maintain them regularly. The location is great for the city and docks but nice and quiet for the night time. There are plenty of eating places close by too. We Love staying here.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Dani em 25 de abr. de 2024
Hi Karen,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Superb on every level. Lovely staff.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Dani em 18 de abr. de 2024
Hi David,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

10/10 - Excelente

Christopher, little dunmow

Hospedou-se por 1 diária em abr. de 2024
Resposta de Dani em 6 de mai. de 2024
Hi Christopher,Thank you for taking the time to share your feedback with us.We are happy to hear you have enjoyed your stay and we look forward to welcoming you back soon.Danielle McloughlinOperations Manager

10/10 - Excelente

Phyllis

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This hotel is warm and welcoming with happy staff who obviously like their job. The room was clean and cosy with all amenities including dishwasher, microwave, fridge and stove! There was an amazing happy hour with gratis wine and beer and food platters. The breakfast was great too. All in all, a very pleasant find in the center of Liverpool.
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Dani em 12 de abr. de 2024
Hi Phyllis,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager

10/10 - Excelente

Patrick

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I did not like the fact that you had to pay for parking
Hospedou-se por 1 diária em abr. de 2024
Resposta de Dani em 7 de abr. de 2024
Hi Patrick,Thank you for taking the time to share your feedback with us.We are happy to hear you have enjoyed your stay and we look forward to welcoming you back soon.Danielle McloughlinOperations manager.

10/10 - Excelente

Javier

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Dani em 27 de abr. de 2024
Hi Javier,Thank you for your review. We hope to welcome you back soon.Danielle McloughlinOperations manager.

10/10 - Excelente

Carylyn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great breakfast. Excellent room. Location fantastic. Recommended!
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Dani em 6 de abr. de 2024
Hi Carylyn,We always want our guests to feel the comforts of home. I'm glad you found our location and our complimentary breakfast perfect for your needs. It's great that our accommodations and amenities are to your liking!Thanks for choosing to stay with us and We hope to welcome you back sometime soon.Danielle McloughlinOperations Manager

10/10 - Excelente

Minelli

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Mark was great on check-in and super friendly each time we saw him. The room was clean and very comfortable. Breakfast was amazing!
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Dani em 6 de abr. de 2024
Hi Minelli,Thank you for taking the time to provide us with such a glowing review following your recent visit to Liverpool. As you will see from previous reviews, we often receive exceptional feedback about the team, and it is something we never tire of reading, Mark will certainly be delighted when he reads this! I was pleased to note that you found our location convenient for your visit to Liverpool.We hope to welcome you back again in the near future. Danielle McloughlinOperations Manager

8/10 - Boa

Clare

Viagem a dois, Viagem com animais de estimação
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The location is great
Hospedou-se por 1 diária em abr. de 2024
Resposta de Dani em 6 de abr. de 2024
Hi Clare,Thank you for taking the time to share your feedback with us.We hope to welcome you back soonDanielle McloughlinOperations Manager

10/10 - Excelente

Rachel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Dani em 2 de abr. de 2024
Hi Rachel,Thank you for the great review. We are pleased to hear you enjoyed your stay with us.We hope to welcome you back soon.Kind regardsDanielle McloughlinOperations Manager

10/10 - Excelente

Mark

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Dani em 29 de mar. de 2024
Hi Mark,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Danielle McloughlinOperations manager.

10/10 - Excelente

Brigitte

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Absolutely amazing. Such good value and the breakfast being included was fantastic!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Dani em 26 de mar. de 2024
Hi Brigitte,We always want our guests to feel the comforts of home. I'm glad you found our location and breakfast perfect for your needs. It's great that our accommodations and amenities are to your liking!Thanks for choosing to stay with us and We hope to welcome you back sometime soon.Danielle McloughlinOperations Manager.

4/10 - Insatisfatória

Arwel

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Was put in a 1 bed room after i booked a 3 adult room. Staff at site were brilliant and sorted it out asap but not happy with expedia as they were at fault and unsure if would use again
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dani em 23 de mar. de 2024
Hi Arwel,Thank you for your feedback, I am so happy you enjoyed your stay with us and our staff rectified the problem created by Expedia. I am disappointed that you have rated us so low when the issue was not with our hotel and you said our staff were great.We hope that you will give us the opportunity to serve you again in the future.Danielle McloughlinOperations Manager.

10/10 - Excelente

Sotarduga

Viagem com a família
Pontos positivos: Comodidades
all are excellence, especially the front desk staff named david from phillipines & his colleague from Malaysia. They are very helpful..
Hospedou-se por 1 diária em mar. de 2024
Resposta de Dani em 22 de mar. de 2024
Hi Sotarduga,Thank you for taking the time to provide us with such a glowing review following your recent visit to Liverpool. As you will see from previous reviews, we often receive exceptional feedback about the team, and it is something we never tire of reading! Danielle McloughlinOperations Manager

10/10 - Excelente

Sumita

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Wonderful place to stay. The morning breakfast buffet is excellent.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Dani em 22 de mar. de 2024
Hi Sumita,We always want our guests to feel the comforts of home. I'm glad you found our location and breakfast perfect for your needs. It's great that our accommodations and amenities are to your liking!Thanks for choosing to stay with us and We hope to welcome you back sometime soonDanielle McloughlinOperations Manager

8/10 - Boa

Graham

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There was a lot of redevopment and improvement being made to an already beautiful part of Liverpool. This wasnt an issue at all and once the works are complete they will enhance the area further.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Dani em 4 de mar. de 2024
Hi Graham,Thank you for the great review. We are pleased to hear you enjoyed your stay with us.We hope to welcome you back soon.Kind regardsDanielle McloughlinOperations Manager

10/10 - Excelente

Laura

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location, good size rooms and very friendly staff
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dani em 26 de fev. de 2024
Hi Laura,Thank you for the great review. We are pleased to hear you enjoyed your stay with us.We hope to welcome you back soon.Kind regardsDanielle McloughlinOperations Manager

10/10 - Excelente

Liana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great service, spacious room, great location
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dani em 26 de fev. de 2024
Hi Liana,Thank you for choosing to stay with us during your visit to Liverpool. We are pleased to learn that our facilities and our Team created a memorable experience for you.We hope to welcome you back sometime soonDanielle McloughlinOperations Manager

8/10 - Boa

Marie

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
We love the property and it’s our second time staying there. We are staunch Hilton fans, but love the room and space for 2 adults and 1 Child. We had an unfortunate experience on the 1st night as the bath was blocked and when I tried to unblock it ( due to somebody being sick the previous evening) I had lots of sick come swimming out of the bath. I went down to reception to let them know and they just giggled, ‘ah, these things happen in hotels!’ The second day of our stay this issue was sorted and we were left with a twix to say that they had twixxed the issue! Very good but not that happy that the dirty flannel that was used to clean out the previous guests sick was just left in the bathtub for us to dispose of 😩 Otherwise would have been an amazing stay! Xx
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Dani em 21 de fev. de 2024
Hi Marie,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites Liverpool.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind regardsDanielle Mcloughlinoperations Manager

10/10 - Excelente

Vikki

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Fab location and nice and quiet
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dani em 20 de fev. de 2024
Hi Vikki,Thank you for the great review. We are pleased to hear you enjoyed your stay with us.We hope to welcome you back soon.Kind regardsDanielle McloughlinOperations Manager

10/10 - Excelente

Frederick, Mirfield

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Lovely place to stay, ideal location to explore Liverpool and what it has to offer. Incredibly lovely staff , great facilities in the hotel with some gorgeous and comfortable rooms .
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dani em 20 de fev. de 2024
Hi Frederick,Thank you for taking the time to provide us with such a glowing review following your recent visit to Liverpool. As you will see from previous reviews, we often receive exceptional feedback about the team, and it is something we never tire of reading! I was pleased to note that you found our location convenient for your visit to Liverpool.We hope to welcome you back again in the near future. Danielle McloughlinOperations Manager

2/10 - Terrível

Richard

This was quite simply the worst hotel experience I have ever had. There was a power cut on arrival which meant we couldn’t check in for several hours. On getting to the room, sewage was coming out of the taps. Although we change rooms the issue continued. We were unable to use the sinks or showers.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dani em 21 de fev. de 2024
Hi Richard,Thank you for your stay and for taking the time to share your experience with us. I can only apologise about the power cut and the associated issues this caused, unfortunately these issues were beyond our control and i can only apologise that this happened during your stay. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.With warm regardsDanielle McloughlinOperations Manager.

10/10 - Excelente

marcus

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Super friendly and quite hotel
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Dani em 17 de fev. de 2024
Hi Marcus,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

6/10 - Ok

Viajante verificado

Viagem de negócios
Pontos positivos: Serviço e funcionários e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Dani em 17 de fev. de 2024
Hi,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Dani em 17 de fev. de 2024
Hi Andrew,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

10/10 - Excelente

Jake

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dani em 17 de fev. de 2024
Hi Jake,*********************************************************Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

10/10 - Excelente

David

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Staff were brilliant and it was very clean and roomy
Hospedou-se por 1 diária em jan. de 2024
Resposta de Dani em 17 de fev. de 2024
Hi David,Thank you for choosing to stay with us during your visit to Liverpool. We are pleased to learn that our facilities and our Team created a memorable experience for you.We hope to welcome you back sometime soonDanielle McloughlinOperations Manager

10/10 - Excelente

Margaret

Viagem com a família
Excellent room, staff all very helpful & friendly.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Dani em 17 de fev. de 2024
Hi Margaret,Thank you for the great review. We are pleased to hear you enjoyed your stay with us.We hope to welcome you back soon.Danielle McloughlinOperations Manager

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Car park
Car park at 20 pound a night bit ott
Hospedou-se por 1 diária em jan. de 2024
Resposta de Dani em 17 de fev. de 2024
Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

10/10 - Excelente

Paul

Excellent
Hospedou-se por 1 diária em jan. de 2024
Resposta de Megan em 23 de jan. de 2024
Hi Paul,Thank you for taking the time to rate your recent stay with us.I hope you will choose to stay with us again in the future.Kind regardsMegan Reservations

8/10 - Boa

Lianne

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
:)
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Dani em 20 de jan. de 2024
Hi Lianne,Thank you for your feedback. We hope to welcome you back soon.Danielle McloughlinOperations Manager.

10/10 - Excelente

Sukhjinder

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Dani em 17 de fev. de 2024
Hi Sukhjinder,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

10/10 - Excelente

Richard

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Dani em 20 de jan. de 2024
Hi Richard,Thank you for taking the time to share your feedback with us.We are happy to hear you have enjoyed your stay and we look forward to welcoming you back soon.Danielle McloughlinOperations Manager

8/10 - Boa

Mary

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Very nice suites and helpful staff Parking for disabled very good
Hospedou-se por 1 diária em jan. de 2024
Resposta de Megan, Reservations em 15 de jan. de 2024
Thank you for taking the time to provide feedback on your recent stay.It is wonderful to hear you found our staff helpful.I hope you will choose to stay with us againKind regards

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel
Great hotel. Good location, friendly staff, lovely clean room & bathroom, fast wi-fi and decent breakfast.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Megan em 15 de jan. de 2024
On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback. Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind regards

8/10 - Boa

G

Hospedou-se por 1 diária em jan. de 2024
Resposta de Dani em 20 de jan. de 2024
Hi G,Thank you for this review!We will look forward to Welcoming you back to Staybridge Liverpool in the future. Kind regardsDanielle McLoughlin – Operations manager

2/10 - Terrível

Monica V

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Worst customer service ever
Have nothing good to say about this hotel, the customer service is none, they are not interested in pleasing a customer or at least try to give some Quine of customer service, all they are interested in is taking your money. I do NOT recommend it and I will never be staying there. I payed quite a lot and it quite literally was like throwing my money in the bin. They were NOT interested in helping me out or even listening to me, their only answer was “nothing we can do”. I have stayed in many hotels as family of 4 and I have never had such a bad customer service, quite sad.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Danielle em 9 de jan. de 2024
Hi Monica,I am really sorry you feel this way, however, you contacted the hotel on the day of your arrival to see if you could cancel the booking but as you had booked and paid a third party you were informed that any changes would have to go through them directly. We were more than happy to change the dates for you but you have to go through the website that you booked to make any amendments. I feel that giving us 2 out of 10 when you have not even stayed in the property is very unfair and excessively low, especially when we were more than happy to change the dates for you, you just had to go through the correct procedures which you chose not to do.Kind regardsDanielle McloughlinOperations Manager.

10/10 - Excelente

Sarah

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It ticked every box for us. It was the perfect stay. The staff on reception at check in and check out were extremely friendly and helpful and in particular, the lovely chef who served breakfast who was attentive and very pleasant. The staff are polite, interested in your stay and very professional.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Danielle em 9 de jan. de 2024
Hi Sarah,On behalf of the entire Hotel team, I want to thank you for sharing your comments.Its always encouraging to hear positive feedback, particularly when it comes from those who matter most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Danielle McloughlinOperations Manager